Online Impact eLearning

A New Manager and the Company s Future ...You will also need to have a greater understanding of the impact that the output of your department can have on other parts of the organization. Complacency is the enemy of continuing business success and, as a manager, it is vital that you always look for ways in which to "do things better." This may include enhancing the quality of the product you produce or the service you provide, or  more...

Affirmative Action and the EEO HRCI PHR ...n about the chief forms of employment discrimination, the impact of certain important discrimination cases on employment law, and the primary methods of complying with EEO laws and regulations. The course will also help you understand AA plans, that is, which companies must implement formal AA plans, what AA plans consist of, and how AA compliance audits are conducted. All the topics in this  more...

HR s Strategic Role in the Organization HRCI SPHR ...ibes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is  more...

Process Characteristics for Six Sigma ...ss inputs to target first those with the most significant impact on important outputs. Using process efficiency formulas, they can determine the ratio of value-added time to total lead time, then enhance this ratio by reducing that troublesome drag on lead time work in process. With metrics established, Black Belts can recommend approaches involving takt time, one-piece flow, and pull to  more...

Defensive Driving Defensive Driving This one-hour course will provide simple defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements - define defensive driving, recognize accident prevention methods, identify the importance of seat belts, describe the facts  more...

Working with Difficult People How to Work with Aggressive People Working with Difficult People: How to Work with Aggressive People Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day  more...

Workplace Ethics ...nd its role in today's corporate culture. It looks at the impact of business ethics on both the individual and the organization and covers how the use of an ethical framework can promote ethically driven behavior. The course also focuses on how the learner can use an ethical filter to help negotiate ethical dilemmas. This course was developed with subject matter support provided by the  more...

Performing Risk Analysis ...identified risk's probability of occurrence and potential impact, whether positive or negative. The science of project management was founded, in large part, to manage risk and prevent it from negatively affecting project objectives, schedules, and budgets. This course explores both qualitative and quantitative risk analysis techniques. Specifically, learners will be introduced to qualitative  more...

Problem Solving Determining and Building Your Strengths ...ing your biases and develop techniques for reducing their impact on your ability to solve problems. This course helps you assess and develop your problem-solving skills, and also aims to help you recognize and overcome several types of bias. The course first takes you through the process of assessing and interpreting your existing problem-solving styles. It then introduces approaches for  more...

Understanding the Risks of Using Internet Media Electronic Communications ...the point where our online activities at home may have an impact on our companies and employment. Most employers encourage employees to use the Internet and other electronic communication tools for business purposes, and some employers also permit a certain level of personal use in the workplace as well. For this reason, it's important to be familiar with your company's policy on Internet use  more...

Foreign Corrupt Practices Act ...s an overview of the FCPA. It illustrates how the Act can impact your business and gives advice on the steps you can take to make sure that your business adheres to the provisions of the Act. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the  more...

Conflicts of Interest in the Workplace ...to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with his or her employer if the employee has any type of personal interest financial or otherwise that may impair the employee's judgment, causing the employee to consider his or her own self-interests over those of the employer, when performing job-related  more...

Promoting a Substance-free Workplace ...e work environment as well as to help them understand the impact substances have in the workplace and how to promote health and well-being. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Burr and Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute  more...

Writing a Business Case Writing a Business Case Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned,  more...

Working with Difficult People How to Work with Procrastinators Working with Difficult People: How to Work with Procrastinators Nobody likes it when they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but  more...

Working with Difficult People How to Work with Negative People Working with Difficult People: How to Work with Negative People For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse  more...

Internal Customer Service Internal Customer Service Do you know who your customers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer  more...

Introduction to Incident Management ...s are brought back within acceptable range with as little impact as possible on other processes, the organization itself, users, and customers. This course introduces the goal and scope of Incident Management. Specifically, the course covers the purpose of Incident Management, as well as the value Incident Management provides to the overall organization. In addition, the course covers the  more...

Identifying Your Customers Expectations ...mpany's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value above all  more...

Bridge the Expectations Gap ...hat they receive from your company. Perhaps policies that impact on customer service are set without input from either the customers themselves, or the frontline employees who are the best qualified to know what customers want. Maybe your company's advertising is making promises that your employees can't keep, no matter how hard they try. Directed towards "the usual suspects" in this way, you  more...

Leading a Customer-focused Team ...'ll learn how to measure the elements of performance that impact on customer service, after being shown how to differentiate between those that do and those that don't. You'll also learn how to coach for performance improvement, using the method that's the most appropriate for the situation.No prescribed service system, no matter how finely tuned, can legislate for every eventuality, and there  more...

DOT 1 Hazardous Materials Table ...n, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet the requirements for general awareness or familiarization training. Your employer will provide additional function-specific training. Learner objectives are to: define terms associated with hazardous materials transportation, classify hazards according to DOT's nine  more...

Regulatory Information Regulatory Information Essentially all workplaces have safety and health standards that have been imposed by federal and state authorities. The intent of these workplace standards and requirements is to protect the health and welfare of individual employees. This one-hour course will explain how safety requirements for workplaces are established and how they are enforced. The training will  more...

Pandemic Flu Awareness ...from work at the height of a pandemic wave. The potential impact on the social and economic infrastructure is enormous. To address this, the government has released a response plan called the "National Strategy for Pandemic Influenza Implementation Plan," referred to as "the Strategy." The Strategy outlines the roles and responsibilities of governmental and nongovernmental entities, but clearly  more...

Taking Control of Your Stress ...ome? Are you afraid that stress is starting to negatively impact your health and relationships? Stress is produced by your own feelings and reactions to certain external events, rather than by the events themselves. And while you may not always be able to control the external events that are causing you stress, you can control your reactions to them and how you handle them. This course will  more...

Integrated Project Change Control and Close ...islative, and economical changes can have an immeasurable impact on individuals and organizations. In addition to these changes, a project environment could see change requests for additional features and functions from stakeholders. As a project manager, having the ability to monitor and control the changes will mitigate project risk by considering time, cost, scope, and product quality.  more...

Sales Communications Foundations Sales Communications Foundations William Safire, a columnist for the New York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct  more...

Progressing through the Complex Sale Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at  more...

The Role of Ethics in Project Management ...thical choices and behavior, including their far-reaching impact on the project management community, the global business community, and society. It provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK  more...

Delivering High-impact Sales Presentations ...impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account  more...

Delivering High-impact Territorial Account Sales TAS Presentations ...impact Territorial Account Sales (TAS) Presentations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so  more...

Attorney Client Privilege ...nt changes in the anti-money laundering legislation could impact the privilege. Specific applications of the attorney-client privilege to particular circumstances will be determined on the basis of the particular facts of the case, and application of the privilege may vary from one jurisdiction to another. This course provides information about the general concepts of the attorney-client  more...

Doing Business on the Internet ... have enabled the development of new business models, the impact of these changes on issues related to the protection of personal and business information has been immense. Protecting personal information regarding customers, while still ensuring that detailed customer records are kept, is a difficulty faced by almost all companies that engage in Internet-based commercial activity. Regulation  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition ...Edition) Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual  more...

Employee Sexual Harassment Awareness ...ew/Description Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual harassment, and recognize behaviors that may be  more...

Training and Development Training and Development ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in  more...

Critical Requirements and Benchmarking for Six Sigma ...ementation of Six Sigma projects. In turn, these projects impact the organizational stakeholders by throwing many opportunities and challenges before them. It is imperative that Six Sigma leaders determine the critical quality, cost, process, and delivery requirements from customers and the organization, and then align projects with these requirements. Benchmarking is used in Six Sigma projects  more...

Customer-Focused Management ...nship between the treatment of internal customers and the impact on external customers. It examines techniques used to identify and segment external customers, while anticipating customer priorities, needs, and expectations. Strategies for incorporating customer service principles are also analyzed. It is aligned with the Quality Management Division of the American Society for Quality's  more...

Professional Networking Essentials Finding Opportunities to Make Connections ...you. However, with the right approach and techniques, the impact of a well-developed professional network can help make you more effective at work. This course demonstrates the basics of establishing a relationship through networking. From choosing the proper venue to developing mingling skills for the real and virtual worlds, this course shows you how to make an impact on professional contacts  more...

The Impact of Situation Style When Communicating with Diplomacy Tact ...Impact of Situation & Style When Communicating with Diplomacy & Tact Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and  more...

Web 2 0 Fundamentals Web 2.0 Fundamentals Web 2.0 technologies including RSS feeds, blogs, and wikis provide powerful ways to access site information and enable users to participate and collaborate in the creation of site content, rather than being passive users of a web site. This course provides an overview of what Web 2.0 is and the role that the Web 2.0 technologies play. Specific topics covered include an  more...

Fundamentals of Purchasing Vendor Management ...common purchasing considerations and strategies and their impact on purchasing activities at the departmental level. Equipping purchasing personnel in this way can help organizations save on purchases and build more rewarding vendor relationships. This course provides an overview of the purchasing and vendor management functions within an organization, introduces the stages of the general  more...

Developing Your Reputation of Professionalism with Business Etiquette ...n any work environment. It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a professional reputation takes more than simply having the right skills and talents for the job. It's about being  more...

Delivering a Difficult Message with Diplomacy Tact Delivering a Difficult Message with Diplomacy & Tact Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you  more...

Marketing Essentials Planning and People Marketing Essentials: Planning and People The four Ps of the traditional marketing mix (Product, Price, Place, and Promotion) are important strategic cornerstones of any marketing activity. However, this traditional view of the Marketing Mix fails to address two very important aspects of marketing: planning and people. This course focuses its attention on the importance of linking marketing  more...

Marketing Essentials Introduction to Marketing ...ed to build with their customers, how they do it, and the impact these activities can have on a company's bottom line. This course provides key insight on marketing as a key business process, its link to overall corporate strategy and how online and social media marketing is changing the face of marketing by bringing companies and customers closer together than ever before through new  more...

Incident Management Response Introduction Resources Incident Management & Response: Introduction & Resources ISACA Certified Information Security Manager Certified Information Security Manager® Managing incidents, and the response that is put forward by an organization falls directly under the duties of a CISM. Organizations must have a plan in place, and must know the steps they will take to deal with incidents when they occur. This  more...

Information Risk Mgmt Program Framework Risk Assessment Information Risk Mgmt: Program Framework & Risk Assessment ISACA Certified Information Security Manager Certified Information Security Manager® Information risk management is a pivotal part of the role of an information security manager. This course will provide an overview of information risk management, as well as examine the elements that come into play when creating an information  more...

CompTIA Network 2009 Network Fundamentals ...ork, for example, if it s a LAN, MAN, or WAN, can have an impact on the type of topology chosen for implementation on the network. This course covers the basic devices used in a network, such as servers, workstations, and hosts, and focuses on the different logical and physical topologies that networks can be based on. The course explores network architectures, including Ethernet, broadband,  more...

HIPAA Privacy Essentials ...izations are affected by HIPAA, and how the privacy rules impact them. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in  more...

Financial Accounting with SAP ...rated SAP System. All module transactions with a monetary impact flow through to the Finance module, usually in real time and automatically through the SAP configuration. In order to work with the Finance Module or any module, you must have an understanding of the concepts behind mySAP ERP and be familiar with the steps for executing tasks using SAP's interface. This course discusses these  more...

Cisco Switch 1 0 Analyzing Campus Network Designs Cisco Switch 1.0: Analyzing Campus Network Designs Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Over the last 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ... Implementation of infrastructure security has a definite impact on network maintenance and troubleshooting processes as the security features add an extra layer of complexity to the network and introduce a plethora of new potential problem causes. Security features tend to focus on restricting the flow of traffic, and because of that, engineers should be aware of the features implemented at  more...

Cisco TSHOOT 1 0 Planning Troubleshooting Processes for Networks ...ely problems can be diagnosed and resolved, the lower the impact will be to the business. In complex environments, troubleshooting can be a daunting task, and the only way to diagnose and resolve problems quickly and effectively is by following a structured approach. This approach involves having well-defined and documented troubleshooting procedures and aligning troubleshooting procedures to  more...

The Importance of Diversity and the Changing Workplace The Importance of Diversity and the Changing Workplace Imagine for a minute that you work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. You work with a group of people essentially cut from the same cloth, so where will new ideas come from? How will the group have the ability to understand  more...

Managing for Rapid Change Uncertainty Managing for Rapid Change & Uncertainty In an ever-changing business environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare  more...

Preparing to Dismiss an Employee ...use it can be emotionally difficult. Also, dismissals can impact other employees and the company. If it's the right thing to do and you're well prepared, the dismissal can provide an opportunity for you to educate other employees, and improve employee morale and productivity. Being well prepared for dismissing an employee allows you to handle the dismissal with integrity and fairness. This  more...

Managing the Dismissal of an Employee ...avy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by preparing yourself in advance and maintaining control of the situation. Ensure your company's security and the well-being of your team members by undertaking the appropriate follow-up responsibilities. This course covers how to prepare for  more...

Competitive Marketing Strategies Selecting Implementing Strategies ...an help your organization gain market share, minimize the impact of competitors, and increase revenues. These outcomes can only be achieved, however, if organizations understand how to translate their competitive advantages into winning strategies. This course describes the different types of competitive advantages that can help an organization distinguish itself from the competition. It  more...

Brand Management for Social Media Wireless Technologies ...-based and wireless technologies, is having a significant impact on brand effectiveness and brand staying power. Consumers are now key drivers for corporate brand strategy. Brand managers need to understand how to harness the power of these technologies and how consumers interact with these technologies. And they must appreciate how they can use social media and wireless technologies to their  more...

Global Brand Management Global Brand Management Extending a brand globally is an intricate process that requires thorough research and preparation, organizational commitment, and a strong understanding of the risks and rewards associated with taking a brand global. This course outlines how to best approach global brand development by outlining how to carry out essential international market research and internal  more...

Information Risk Mangement Analysis Mitigation Monitoring ...assify and valuate information assets, perform a business impact analysis, and the principles of disaster recovery. You will learn about the options available to deal with risk, effective controls, and ways to ensure your risk management program is integrated into your organization's other life-cycle processes. You will also examine the many responsibilities of an information security manager  more...

Customer-Focused Interaction Customer-Focused Interaction Having positive interactions with your customers is one of the most effective ways to ensure you're providing excellent customer service. However, customers expectations have evolved over time, and so too have customer service strategies. Many organizations are improving their customer relationships and customer satisfaction levels by moving beyond traditional  more...

Creating Maintaining a Positive Work Environment Creating & Maintaining a Positive Work Environment Leaders play a vital role in establishing and maintaining a positive work environment. This is key to any organization's long-term success, no matter how many employees you have. It's leaders who foster the work atmosphere; they're responsible for conducting things in a way that helps raise people's spirits. Leaders can also help counteract  more...

CompTIA Server 2009 Server Functions Network Essentials ...miliar with each of the potential roles and how they will impact each other and the users they serve. This course introduces the various server roles and discusses the possible benefits of using virtualization. The course also explains the technologies used to add servers to your network. This course maps to CompTIA's Server 2009 exam, SK0-003, and covers the following exam objectives: 2.4  more...

Getting Started with PowerPoint 2007 Getting Started with PowerPoint 2007 Microsoft Microsoft PowerPoint 2007 is a powerful authoring application that enables you to create high-impact, professional-looking presentations quickly and easily. This course shows how to create a new presentation from scratch, and also how to use layouts and views to make working with your presentation easy. It provides you with a solid introduction  more...

Adding Multimedia and Animations to Presentations Adding Multimedia and Animations to Presentations Microsoft Microsoft s PowerPoint 2007 is one of the world s most widely used applications for creating presentations. Powerful, high-impact slide shows come to life with the addition of multimedia to your presentations. Engage your audience by keeping things lively and interactive with movie and sound clips, animated slide content, and slide  more...

Cisco IUWNE 1 0 Wireless Frame Basics Nonstandard Technologies ...g knowledge of non-802.11 wireless technologies and their impact on WLANs. Understanding the principles behind wireless frame exchange, whether 802.11x or nonstandard frames, is key to installing and troubleshooting wireless networks efficiently, and knowing the tools used to support these activities is just as important. This course provides the basics needed to understand which frames can be  more...

Oracle Database 11g SQL Performance Database Replay ...eplay Oracle Database Replay allows you to test the impact of a system change by replaying a real-world workload on a test system before it is exposed to a production system. This course demonstrates how to use Database Replay to capture and replay workloads to test the impact of a system change. It also explains how to use SQL Performance Analyzer to ascertain performance gains following  more...

Strategic Sales Planning ...ssential part of any sales function and has a significant impact on the success or failure of sales initiatives. This course explores the importance of strategic sales planning, including the benefits associated with developing sales strategies. It provides insight into how to approach and develop sales strategies, including the key steps in strategy development such as competitor analysis,  more...

Developing a Customer-Focused Sales Approach Developing a Customer-Focused Sales Approach Many organizations base their sales approaches on their own products and services, the duration and scope of their sales cycle, and other internal considerations that do not effectively meet the needs of their customers. But wouldn't placing the customer at the center of the equation generate better results? The short answer is yes. A  more...

Basic Presentation Skills Planning a Presentation ...ke those nerves work for them. Positive concern about the impact of a presentation can spur presenters to raise their game, enabling them to get the desired results. For example, a presentation can be immeasurably improved if you devote sufficient time and attention to three key steps - analyzing your audience, organizing your ideas, and selecting an appropriate presentation method. This course  more...

Building Trust Building Trust The importance of being able to count on your colleagues when it matters most cannot be overstated. Trusting relationships truly are the foundations for productive and enjoyable workplaces. Trust helps improve communication and productivity by giving you and your colleagues the confidence to express and resolve problems. This in turn allows you to focus and collaborate more  more...

Rebuilding Trust Rebuilding Trust Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and  more...

Business Law Basic Concepts ...impact you in your day-to-day operations? Have you ever thought about the issue of legal accountability and how it will determine the decisions you have to make as a manager? Because you're a manager, you're in a position of leadership. In many cases, this means you bear the responsibility of protecting your employees, your organization, and yourself from legal issues. Through this course,  more...

Business Law the Manager s Responsibilities Business Law & the Manager's Responsibilities Do you know what your legal responsibilities are as a manager? Do you know that in certain circumstances you may be held personally responsible for the actions of others? How can you protect your organization and yourself when dealing with legal issues? As a manager, knowing the answers to these questions can help you make decisions that are  more...

Property, Regulation and Commercial Paper ...impact of government regulations and how to create and use negotiable instruments. To allow for the more orderly transfer of legal interests, societies have created laws that describe the different types of interests and how to transfer such interests. This course focuses on property interests, the impact of government regulations and how to create and use negotiable instruments. For this  more...

How To Master Leadership Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.  more...

Overcoming the Loss of a Loved One ...this course will help someone learn how to understand the impact of losing a loved one and anticipate the emotions they can expect to experience. There are tools to help the bereaved accept the loss and define ways to deal with IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will help  more...

Presentation Skills ...ts to help you plan and present your remarks for the most impact, and you will learn how to deal with the anxiety that so often accompanies such assignments. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

How to Build And Maintain Rapport With Your Clients ...More experienced and successful communicators realize the impact of maintaining rapport and coming back to regain it, if it`s lost. Over the years many rapport skills and techniques have been used successfully: find something in a customer?s office that you could comment about to start a conversation that would let the client know about some common ground, a solid handshake, good eye contact  more...

Basics of Effective Communication Course description -- Basics of Effective Communication examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful  more...

The Impact of Micro and Macro Cultures in a Global Economy This course will examine the dimensions of culture and its impact in today ™s global business environment. This course looks at the processes and strategies of what culture is, what role culture plays, the growth of sub-cultures and the multi-dimensional role of leadership. Textbook will be: "Organizational Culture and Leadership", Schein, Edgar H., 2nd Edition, 1992, Jossey-Bass Inc.  more...

Computer Security Awareness Training (CSAT) ...e critical knowledge and tools to prevent the destructive impact that hackers, viruses, and improper PC maintenance can have on your organization`s productivity, as well as protecting your organization`s critical assets and valuable intellectual property. Computer Security Awareness Training (CSAT) provides employees with the critical knowledge and tools to prevent the destructive impact that  more...

Providing Excellent Customer Service in a Multicultural Environment This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve multicultural customers. Providing excellent customer service in a multicultural environment Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and  more...

Making Effective Screenshots: Saving Time, Increasing Impact ... We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots to develop training sequences, illustrate documentation, develop GUI prototypes, support customers, and  more...

Accounting In An Hour Whether you ™re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

Build a Powerful Branding Strategy--Instructor-Led ... manner in which you manage your brand will have a direct impact on your revenues. For consumer market companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies, brands that are responsibly managed usually account for 10 to 30 percent of a company`s net worth. As you complete the assignments in this course,  more...

Build a Powerful Branding Strategy--Self-Directed ... manner in which you manage your brand will have a direct impact on your revenues. For consumer market companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies, brands that are responsibly managed usually account for 10 to 30 percent of a company`s net worth. As you complete the assignments in this course,  more...

Hazardous Waste Manifest Update ...aste tracking, record-keeping, and reporting. The changes impact everyone involved in the shipment of hazardous wastes. This short course provides updated information on the recent changes to the Hazardous Waste Manifest. The course has been designed to cover the changes to the manifest requirements as well as how comply with the off-site shipment of hazardous waste. On March 4, 2005, the  more...

Green Driving Techniques ...reduce your fuel consumption and lower your environmental impact. Green Driving Techniques We all notice the impact of fuel prices in one way or another, whether it is the cost of our daily commute or work-related driving, or higher prices for food and other consumer products. People are also increasingly concerned about their individual contributions to global warming, and realize that  more...

Learning to Avoid Questionable Interview Questions ...nst certain groups of people and from taking actions that impact those groups adversely and unfairly. Questionable Interview Questions Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of people and from taking actions that  more...

Listening Skills for the Workplace This short course is designed to increase your knowledge of, and consider your attitude toward, listening to other people in everyday life. It includes a detailed assessment, discussion of why people filter and block communication. Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s  more...

Adobe InDesign CS4: Essentials ...styled text, layouts and graphics that deliver a powerful impact. In this series, youll be guided through the techniques needed to work with text and graphics in your layouts. You will also learn how to apply artistic effects to text and placed artwork, without prior knowledge of other applications like Illustrator or Photoshop.This self-directed course can be completed within 90 days or sooner  more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage ...increases your operational efficiency while reducing your impact on the environment. This comprehensive approach to ?greening? your company?s profile provides detailed methods and step-by-step procedures to create and market your sustainability program that will ultimately enhance your corporate presence in the marketplace. Case studies of companies that have benefited from their commitment to  more...

Certificate in Professional Technical Communication ... are necessary for successful technical communication and impact on reports, project proposals, feasibility studies, website communication, presentations, manuals, and other forms of technical correspondence. A well-rounded technical writer should have knowledge and writing experience across these areas. Not all tech writers will specialize, but just the same it is likely that in ones career  more...

Communication and Leadership You've asked an employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate  more...

Strategies for Transitioning into Management Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an  more...

Evaluating Brand Effectiveness Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand  more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...

Views on Organizational Change The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of  more...

Managing Quality Risk in a PRINCE2-aligned Project ...the end product and at the same time minimize the risk of impact on the project budget and schedule. Good quality management and risk management will help a Project Manager achieve this goal. This course introduces the components of a PRINCE2-aligned project; Quality in a Project Environment and Management of Risk. PRINCE2 is recognised as an international standard for process-based project  more...

Supply Chain Management and e-Business E-business is changing all the rules and models. The digital economy has forever transformed the role of supply chain management. An organization's ability to embrace new technology is key to increasing the organization's productivity. In this course, you will learn how e-business and supply chains have merged, creating a network of immense opportunities. Supply chain structures have changed, and  more...

HIPAA Privacy Rules ...izations are affected by HIPAA, and how the privacy rules impact upon them. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or  more...

HIPAA Evaluating the Impact of the Privacy Rule ...t the workplace. This course helps employers evaluate the impact of HIPAA privacy requirements upon their organizations. It teaches them which practices they will need to change and whether they may qualify for certain exceptions. In addition, this course will help employers develop strategies to meet requirements by assessing the gap between what is required by the privacy rule and their  more...

Supervisor Manager Sexual Harassment Awareness ...impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees and their company to know their role in  more...

American Business Formations in the 21st Century As a manager for your organization, you likely conduct business with numerous companies from different industries and of varying sizes and complexity. And just as you interact with individuals differently based upon their personalities and positions, so too, you conduct business with other companies based upon their different formations. In American business, there are four primary formations:  more...

Lawsuits and Negotiations This course discusses the legal process of litigation and other out-of-court negotiations that are used to settle business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and  more...

The Process of Interpersonal Communication It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of  more...

Communicating for Contacts ...d raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In this course, you will learn how to improve your skills as an interesting and interested conversationalist and how to overcome the inherent shyness that many people  more...

Emotional Intelligence and Teamwork ... the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance when she needed it. Cassandra, who had kept her nose to the computer and kept pretty much to herself, was  more...

The Impact of Culture on Communication Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden.Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in  more...

Internal Consulting Skills What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution ... To identify reasons for measuring the impact of an e-learning solution on business performance. To identify metrics that can be used to evaluate e-learning. To identify guidelines for integrating evaluation with your e-learning solution. Audience Professionals who need guidance and the tools necessary to successfully  more...

Visual InterDev 6 0 Planning a Web Application ... of a technical architecture. Identify the factors that impact the performance requirements of a Web application. Identify the requirements that have an impact on the network bandwidth of a Web site. Identify the response time requirements of a Web application. Identify the barriers to the performance of a Web application. Identify the benefits of analyzing the maintenance  more...

Oracle Database 10g Administration Workshop II Part 2 ...tify key concepts related to trace files. Identify the impact of losing non-critical files. Sequence the tasks that enable you to recover temporary and index tablespaces. Sequence the steps to recreate a control file when the original file is lost or corrupted. Identify features of control file autobackups. Identify considerations for dropping redo log groups and members.  more...

Advanced Six Sigma The Improve Control Phases of DMAIC The Improve phase in the DMAIC model of Six Sigma implementation helps the practitioners to generate solutions, select the best solution, and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process. Learn To:  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...es the learner to the application tuning issues that will impact database performance. In addition, participants will be introduced to tuning components and functions of the shared pool and the buffer cache. Students will learn how to monitor the contents and usage of the Redo Log buffer. Finally, participants will identify database configuration and I/O issues, including tablespace usage and  more...

SQL Server 7 0 - Implementing a Database - Part 2 ...tegrity. Match data integrity enforcement methods to its impact. Unit 2: Planning and Creating Indexes Duration: 3 - 4 Hour(s) Identify how data is stored by SQL Server 7.0. Select the methods SQL Server uses to access data. Identify when it is useful to create an index. Select the columns to index. Select the characteristics of a clustered index. Sequence the steps SQL Server  more...

Visual InterDev 6 0 Planning a Web Application ... of a technical architecture. Identify the factors that impact the performance requirements of a Web application. Identify the requirements that have an impact on the network bandwidth of a Web site. Identify the response time requirements of a Web application. Identify the barriers to the performance of a Web application. Identify the benefits of analyzing the maintenance  more...

Exchange Server 5 5 Design Implementation - Part 1 ...s when defining site boundaries. Identify how users need impact the design process. Identify the most appropriate server hardware design plan in a given situation. Identify Organizational requirements that are best satisfied by a specific arrangement of servers. Match the appropriate connectors with the scenarios. Match the client connection options available when designing an Exchange  more...

E-Commerce Security ... course is intended for students who wish to consider the impact of security issues on e-commerce implementation. Learn To: Identify the features of a Security Firewall. Identify the features of Information Encryption. Identify the features of Authentication and Authorization. Identify the features of E-Commerce Payment Security. Audience: This course is  more...

Building an E-Commerce Business Case ...ain (2 hours) Identify ways in which e-commerce can impact primary activities. Identify ways in which e-commerce can impact secondary activities. Define the concept of the law of digital assets. Identify an approach for incorporating the virtual value chain model into a business plan. Identify processes that facilitate business transition to e-commerce. Identify new product  more...

Oracle8i Performance Tuning Managing Memory Disk I O ...es the learner to the application tuning issues that will impact database performance. In addition, participants will be introduced to tuning components and functions of the shared pool and the buffer cache. Students will learn how to monitor the contents and usage of the Redo Log buffer. Finally, participants will identify database configuration and I/O issues, including tablespace usage and  more...

Diversity Managing Diversity in the Workplace ...impact of diversity and culture on individuals and organizations. They learn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture that affect the workplace by using the lens model.  more...

Diversity Diversity in the Workplace Employees will learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers. Learn To: Define the many facets of diversity and explore how they can benefit individuals and  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...ty plan for a specified technical scenario. Identify the impact of a change in a security plan on the existing technical environment in a specified situation. Evaluate a specific security plan on the basis of technical factors. Unit 3: Distributed Security: Planning Duration: 2 Hour(s) Match various types of security groups with their scopes. Identify the default access rights  more...

Balanced Scorecard Implementing ...ilding a balanced scorecard. Identify the factors that impact the financial perspective. Identify the factors that impact the customer perspective. Identify the categories that impact the internal process perspective. Identify the categories that impact the learning and growth perspective. Match the characteristics of measures to each perspective. Unit 3: Building Strategy Maps  more...

Advanced Project Leadership Navigating Corporate Structures ... ways to help a Project Sponsor be successful. Identify impact of the type of organization on Project Sponsors. Identity the structure of a Functional Organization. Identify advantages of project management in a Functional Organization. Identify potential issues for project management in a Functional. Identify the structure of a Projectized Organization. Identify advantages of  more...

Self Development Positively Influencing Others ... Identify methods for giving your language impact. Use 'I' statements to influence others. Use presupposition to influence others. Identify the sensory language used in the sensory systems. Match the sensory system of another person. Identify common verbal attack  more...

Self Development Developing Rapport Through Communication ...mmunication fundamentals, enhance connections, and create impact with his or her language. The program details how to communicate effectively in writing, in one-to-one and one-to-many conversations, and through nonverbal cues. The program also details how to make a good first impression, build rapport, establish credibility, and make a message memorable. Learn To  more...

Java for Procedural Programmers Life Cycle ... To identify factors of design that impact integration diagrams. Audience Learners should be programmers whom are able to program in a procedural Third Generation Language (3GL), such as COBOL or RPG with assistance. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English  more...

Java for Procedural Programmers Life Cycle ... To identify factors of design that impact integration diagrams. Audience Learners should be programmers whom are able to program in a procedural Third Generation Language (3GL), such as COBOL or RPG with assistance. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English  more...

Stress Management Fundamentals for Employees ...who want to improve their understanding of the causes and impact of stress, and learn ways to manage stress effectively. There are no prerequisites required for this course. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 1 Hour Language Options: US English Total Learning Time: 2 hours  more...

Creativity Innovation Fostering a Ceative Environment Creativity and Innovation: Fostering a Creative Environment offers the student information required to recruit and retain creative individuals, perform a creativity audit, and to communicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract  more...

Financial Management Inventory Costing Depreciation ... statement. Match inventory costing methods with their impact on the balance sheet and income statement. Identify key aspects of inventory control systems. Match depreciation methods with their impact on the balance sheet and income statement. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better  more...

Financial Statements Analyzing Cash Flows ... • Identify ways a financial statement impacts my company. • Demonstrate how different financial instruments impact financial statements. • Identify the characteristics of the statement of cash flows. • List ways a company's financial statements can impact the value of its stock.  more...

Economics The Principles of Economics ...tems and the concepts of scarcity and wants and how these impact economies. It also places some of its focus on the US economy in general and the Federal Reserve Bank in particular. Learn To Define economics. State the economic problem of scarcity and choice. Identify the Laws of Supply and Demand.  more...

Economics Foundations of Macroeconomics ...s of government spending. Show the impact of imports and exports on the US open economy. Simulation Overview: In this simulation, you will meet Drew Canfield, a Director of Finance with Icon International, to discuss how economics is measured using key U.S. indicators. Drew will be asking you some questions about Consumption,  more...

Sexual Harassment Preventing Sexual Harassment Claims ...arning Time 2 to 4 hours Objectives Unit 1: The Impact of Sexual Harassment (0.5 - 1 hour) Identify the effects of sexual harassment. Identify what the EEOC requires employers to do to prevent sexual harassment. Identify the damages for which organizations can be held legally liable. Identify  more...

Recruiting Retention Staffing Your Organization ...and outlines ways to comply with the many employment laws impacting the entire employment process. Learn To Use the five steps for creating a human resource plan. Avoid common mistakes when analyzing a job and creating a description. Identify the three steps of the recruiting process.  more...

Human Resource Law Understanding Privacy Rights ... privacy rights in the workplace and how those laws might impact your company policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your organization's liability. Learn To Match privacy laws with their  more...

Correcting Performance Problems Addressing Performance Problems ...ill also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to employee reactions such as denial, excuses, and shifting blame. Learn To Apply the guidelines you should follow when conducting a constructive feedback  more...

Project Management Project Integration Management ...Identify the elements of Integration Management and their impact on project activities. Explain the elements and roles of the preliminary scope statement and project management plan. Relate how monitoring and controlling activities combine with managing and executing activities to achieve project objectives. Explain the need for and activities involved in integrating change control and  more...

Project Teams Building a Project Team ... team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Learn To Identify the levels of need being met according to Maslow's Hierarchy of Needs. Set ground rules during an informational meeting. Identify the expected  more...

Brand Management Building Brand Equity ... Select promotional options that can impact brand equity. Use appropriate marketing mix components to build brand equity. Identify the stages for developing brand equity. Audience The target audience for this series is managers and marketing personnel who wish to learn to interpret the potential affects of various  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 1 .... Identify the application parameters based on which the impact of a logical design needs to be assessed. Identify the Visual Studio 6 Enterprise Edition tool for a given enterprise development scenario. Identify the Visual Studio 6 Enterprise Edition development tool for building an enterprise application according to a given set of technical needs. Install Visual Basic 6.0 Enterprise  more...

Oracle8 Backup and Recovery - Strategies and Backups ...ed with backing up a read-only tablespace. Identify the impact of making a tablespace as read-only. Identify the differences between the logging and nologging options. Identify the characteristics of an image copy. Identify the steps involved in an image copy process. Identify the characteristics of a backup set. Sequence the steps followed by RMAN to create a datafile backup set.  more...

Lotus Domino R5 Migrating From R4 x ...out the new Domino R5 system administration features, the impact of those features on their job, and how to migrate their organizations from Domino R4.x to R5. At the completion of this course, students will learn how to identify the server and client licenses in Domino R5, and new and enhanced features of Domino R5; identify the activities involved in upgrading to Lotus Domino R5 and perform  more...

Lotus Domino R5 Configuring Optimizing the Environment ...out the new Domino R5 system administration features, the impact of those features on their job, and how to migrate their organizations from Domino R4.x to R5. At the completion of this course, students will learn how to set up the administration process and configure LDAP and SMTP; configure the Notes R5 client and customize the Welcome screen of the Notes client for an organization by using  more...

Windows NT Server 4 0 Analysis and Optimization ... Match the components affecting disk subsystem with their impact on the Windows NT server performance. Identify the factors that affect the network performance. Match the tools for server analysis and optimization with their functions. Identify the options provided by Performance Monitor. Match the Performance Monitor objects with their descriptions. Identify the Performance Monitor  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...at affect the Active Directory design plan. Identify the impact of Active Directory on the existing and planned technical environment. Identify the considerations involved in designing a naming strategy. Identify the considerations involved in designing a domain hierarchy in Active Directory. Identify the delegation considerations involved in Active Directory design. Identify the design  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...o feel that they cannot manage an upgrade without serious impact to their production environment. Learn To: o Identify and develop a restructure strategy. o Identify and perform migration and Recovery tasks. Audience In addition to the principal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...o feel that they cannot manage an upgrade without serious impact to their production environment. Learn To: o Identify and develop a restructure strategy. o Identify and perform migration and Recovery tasks. Audience In addition to the principal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal  more...

e-Business Part 3 Choosing Tools Technologies ...tify the capabilities of browsers. a Identify the impact of browsers on e-Business. a Identify programming methods. a Match the programming languages suitable for e-Business with their characteristics. a Identify the features of Practical Extraction and Report Language (PERL) that make it a suitable language for e-Business. a Identify the factors to  more...

Executive Level Leadership Becoming an Executive Leader ...executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a personal leadership plan and how such a plan benefits an organization, its leaders, and individuals. Learn To Identify the primary forces that influence and impact executive level leaders. Apply  more...

Organizational Behavior The Organizational System ...s organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Learn To • Identify the elements of structure that affect organizational behavior. • Help a group  more...

Designing a MS Exchange Server 2003 Organization Infrastructure ...n. Identify important aspects of Active Directory that impact Microsoft Exchange Server 2003. Identify considerations for integrating Microsoft Exchange Server 2003 with Active Directory. Identify factors that influence routing group boundaries. Identify considerations for using single routing groups. Identify considerations for designing multiple routing groups. Identify  more...

Organizational Behavior - The Organizational System Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign.  more...

Executive Level Leadership - Becoming an Executive Leader Executive Level Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of  more...

Scoping the Six Sigma Project ...out known solutions, identifying projects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful.  more...

Project Teams - Building a Project Team Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change.  more...

Program Life Cycle and Organization ... managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course will describe some of the key program management life-cycle considerations, including the key distinctions between program and project life cycles. Also covered  more...

The EXCEL Acronym Instilling Service Excellence ...E-X-C-E-L as an acronym for five important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can improve your service abilities. That's why E, for "Enlist Help", is the first concept in the EXCEL acronym. X is for X-Ray questions, developing the skills to "read" your customers by asking the right questions in the right way. It's a  more...

Emotions Mindsets and Coaching What makes coachees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your  more...

We're All Different After exploring how misunderstandings resulting from our differences can have an impact on the work environment and store sales, store associates will learn to use the SHOES method to overcome verbal and non-verbal communication barriers. Includes examples from the following retail sectors: Clothing, Gift Shop, Music, Department, Lawn & Garden, Jewelry, Electronics, Pharmacy,  more...