Impact Web-based Seminars - Training Resources

Project Management using Microsoft Project Training Course Online Classroom ...ge Outsourced and Offshore Projects, Task Drivers, Change Impact Analysis and Change Highlighting, Fixed Units Tasks, Effort Driven Tasks, Fixed Duration Tasks, Visual Reports, Views, Tables, Customize Microsoft Project, Schedule from and Schedule to, Backward and Forward Scheduling, Earned Value Management and Earned Value Reporting, SPI, CPI, SV, CV, Earned Value, Project Tracking, Gantt  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Advanced Customer Service Planning for Services Firms Align Your Firm s Service Delivery With The Desires of Your Clients According to the American Society of Quality, 68% of clients leave because of an attitude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers  more...

Business-to-Business Prospecting ...he sales process the prospecting phase often has the most impact on the last phase of the sales process, the closing phase. Over her twenty year career, Andrea Sittig-Rolf has recruited, led, and trained sales teams to sell millions of dollars worth of products and services. In this webinar you ll learn how to: Create your ICP (Ideal Client Profile) allowing you to become focused on real  more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and  more...

Prosperity Economic Strategies for Business Executives ... other life decisions based on 'opportunity cost' as they impact every aspect of your life Integrate all of the important aspects of your life resulting in peace, fulfillment, and joy Be in control of your life rather than life controlling you Get into action in any area of life where you are stuck Build focused momentum for exponential impact on all areas of your life As an added bonus,  more...

Lead People, Not Companies ...nference keynotes and breakout sessions. He delivers high impact seminars. His one-on-one executive coaching sessions are candid and performance changing. He helps businesses, corporations, government agencies, healthcare providers, school districts and school boards work better as a team, grow employees and increase productivity. Billy will customize content for your supervisory staff and/or  more...

Get Hired! Secrets to Mastering the Job Interview ...Impact 'Why did he get the job when I'm better qualified?' Relying on credentials and accomplishments won't get you hired. In today's competitive job market, the winner of the job foot-race is the one who interviews best. It is the master interviewer that gets the job, not the expert pedigree. Karen Avery, founder and president of Next Generation Careers and award-winning executive recruiter,  more...

Motivating the Underachieving Employee ...underachieving employees costs time and money imagine the impact when you effectively motivate them to perform. In this webinar, you'll learn how to: Effectively set the tone for the meeting so it is a productive session with the employee Soften the impact of tough questions so the employee responds openly and does not become defensive Solicit input from the employee for an active  more...

Prosperity Economic Strategies for Business Executives ... other life decisions based on 'opportunity cost' as they impact every aspect of your life Integrate all of the important aspects of your life resulting in peace, fulfillment, and joy Be in control of your life rather than life controlling you Get into action in any area of life where you are stuck Build focused momentum for exponential impact on all areas of your life As an added  more...

How to Create Successful Strategic Marketing Alliances ...its create strategic and VITAL partnerships to positively impact revenue. Her keen eye for social dynamics and their impact on the market drives her innovative solutions. With a career spanning 30+ years in the rough-and-tumble media world, Ann learned the art of the alliance. Her real world perspective comes from executing high-stakes sales and marketing campaigns, to quickly learn what  more...

Too busy for you? Learn 5 quick techniques to benefit your health picture. ... today at your business luncheon and dinner sales meeting impact your mood, metabolism and mental clarity. In this webinar, you will learn practical tips on how to know what food is suitable for consumption, and how to implement these tips into your busy day from renowned Wellness Educator, Cynthia Cohen. You will also learn how media messages impact your choices, and we will review the myth of  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Secrets to Successfully Cold Calling Executives ...t cold calling executive-level decision makers High-impact opening lines to connect with gatekeepers and make them your allies Creative approaches to cold call executives with confidence How to successfully engage them in conversation Proven techniques to move through objections specific to the c-suite and get the answers you want All registrants will receive Leslie s ebook  more...

Business Development Secrets for Consultants ...s that build awareness without emptying your wallet High impact growth areas to leverage in a slow economy for rapid business development As an added bonus, you will receive Dr. Drew's whitepaper 'Business Building Techniques' to help you implement his teachings in your consulting practice. Drew Stevens PhD, President of Stevens Consulting Group and renowned author, consultant and sales  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Prosperity Economic Strategies for Business Executives ... other life decisions based on 'opportunity cost' as they impact every aspect of your life Integrate all of the important aspects of your life resulting in peace, fulfillment, and joy Be in control of your life rather than life controlling you Get into action in any area of life where you are stuck Build focused momentum for exponential impact on all areas of your life As an added bonus,  more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and  more...

Help Your Employees Get Healthy, While Reducing Costs and Increasing Profits ...Impact Your Bottom-Line 'There must be something I can do to address the rise in healthcare costs ' Like all business owners and leaders, you re searching for solutions to help rescue your company from the economic crunch. But you can only cut staff and spending so far. In the end, a healthier workforce will actually save money and deliver better results. To truly grow the bottom line, you  more...

Help Your Employees Get Healthy, While Reducing Costs and Increasing Profits ...Impact Your Bottom-Line 'There must be something I can do to address the rise in healthcare costs ' Like all business owners and leaders, you re searching for solutions to help rescue your company from the economic crunch. But you can only cut staff and spending so far. In the end, a healthier workforce will actually save money and deliver better results. To truly grow the bottom line, you  more...