Custom Search
Home > Training Search > I > Importance > Instructor Led Training Classes

Instructor Led Importance Training Classes

Refine Your Location: United States   United Kingdom   South Africa   Canada   Pakistan   Malaysia   India   United Arab Emirates   Norway   Austria   Netherlands   Australia   Hong Kong   Nigeria   Singapore  
on-line e-learning cbt (computer based)
online course
 instructor led training
instructor led class
 study at home
learn at home
 group study and discussion
group study
 self directed
self directed training
 cd rom
cd based training
 DVD
DVD video training
 book
printed book
 e-book
e-book digital book
 workshop / seminar
workshop seminar
 train the trainer
train the trainer
 computer lab
computer based learning
 special pricing!
discount pricing
 on-line tutorial)
online tutorial
Importance Training Seminars and Classes
From Simons-White & Associates, Inc.
Beyond Customer Satisfaction To Customer Value instructor led trainingon-line e-learning cbt (computer based)coursewareworkshop / seminartrain the trainer Course Description: This workshop is designed to create an awareness of the concepts of customer value. The course will lay the groundwork for the basic skills that are necessary for creating a customer centered culture at the workplace. Course Objectives: Upon completion of this program, you will be able to: Outline the Value of Customer Service & Satisfaction Draft a personal Vision  more...
From Learning Technologies, Inc.
Rock Enterprises - Rock Climbing Business Simulation instructor led traininggroup study and discussionworkshop / seminarHighly interactive experiential activities, facilitated group discussions and debriefs Rock Enterprises, Inc. is a cutting edge business simulation focusing on real world business applications. Even though rock climbing is used as the metaphor for business, our unique design allows individuals who choose not to climb to remain engaged and be a vital part of the team. In this program, participants learn first-hand the importance of strategic planning, communication, diversity, risk  more...
From Nursing Unlimited Incorporated
PICC Line Insertion Course ...therapy in the hospital and home setting is increasing in importance. PICC lines establish venous access in patients in a safe, cost-effective and improved manner. If you want to keep current on the latest technology, register now, as the class size is limited. All classes are taught by RNs certified in PICC line insertion, who share Nursing Unlimited s Stress Free approach to training. All  more...
Pharmacology Math ...atal medication errors each year only emphasize the vital importance of correctly calculating dosages to ensure that patients are treated appropriately. This fast-paced, 8-hour course is a must for LPNs and RNs taking our IV therapy courses, and for new nursing grads preparing for state boards and pre-employment pharmacology tests. Difficulties often arise when converting from one system of  more...
From 4 Hour Training
Collaboration and Communication instructor led trainingsimulation game,accelerated learning This program provides individuals and teams with the opportunity to experience collaboration across both internal and external boundaries. Working both within groups and across groups, participants build awareness of the: Importance of cooperation Challenges inherent in inter-team communications Significance of creating and sustaining effective partnerships.  more...
From XChange Training UK
Adobe Creative Suite Web Introduction Masterclass - London ...ourse focuses on best practices and design, stressing the importance of usability, optimisation, and performance. The Flash CS3 introduction to Rich Content Creation will provide designers and developers new to the Flash environment the knowledge and hands-on practice they need to create rich Adobe Flash content. Upon successful completion delegates will be knowledgeable in: -Adobe Dreamweaver  more...
From Advanced Concepts
Business Writing ...etween verbal and written communication X Understand the importance of grammar X Recognise impact of poor grammar X Realise importance of punctuation X Comprehend conventions that govern business writing X Write successful reports X Communicate effectively via email and faxes X Write customer focused letters Designed For: All Staff Content: The Building Blocks of Expression The  more...
Business Writing ...etween verbal and written communication X Understand the importance of grammar X Recognise impact of poor grammar X Realise importance of punctuation X Comprehend conventions that govern business writing X Write successful reports X Communicate effectively via email and faxes X Write customer focused letters Designed For: All Staff Content: The Building Blocks of Expression The  more...
customer services ...stomer base. Performance-Based Objectives Recognize the importance of delivering excellent customer service so that you can help to build, maintain, and increase your organization s customer base. Focus on the customer so that the individual is motivated to return. Handle complaints so that customers are satisfied. Deliver excellent customer service on the telephone so that customers  more...
Personal Finance Training ...s course covers four broad themes. The first theme is the importance of the changing economic and social environment to your personal finances. This is taught by placing financial topics such as borrowing and debt; savings and investments; the housing market; and pensions within the context of social and economic change. So, for example, you ll examine not just the different types of  more...
From MediTrain, LLC
Advanced Cardiac Life Support - Refresher Certification instructor led traininggroup study and discussionbook The AHA ACLS course is totally redesigned to incorporate new science evidence from the 2005 Guidelines and a new teaching methodology. Through the ACLS course, healthcare providers will enhance their skills in the treatment of the adult victim of a cardiac arrest or other cardiopulmonary emergencies. ACLS emphasizes the importance of basic life support CPR to patient survival; the integration of  more...
Advanced Cardiac Life Support - New Certification instructor led traininggroup study and discussionbook The AHA ACLS course is totally redesigned to incorporate new science evidence from the 2005 Guidelines and a new teaching methodology. Through the ACLS course, healthcare providers will enhance their skills in the treatment of the adult victim of a cardiac arrest or other cardiopulmonary emergencies. ACLS emphasizes the importance of basic life support CPR to patient survival; the integration of  more...
From Last Minute Training
Construction and Building Envelope Inspection ...ome a special inspector, to understand the nature and the importance of this business. This course will help you to know and understand the types of inspection and testing involved in a construction project, which for the most part are mandatory to assure the quality of materials used as well as the workmanship. Further, this course will provide guidance and recommendations for design and  more...
Delivering Powerful Presentations - The Professional Advantage workshop / seminar Do you want to become a top sales performer and consistently outsell your competition? Are you in a management position and would like the ability to communicate more effectively with your peers and senior management? Are you a project manager, supervisor, or team leader, and need to present an overview of your next major assignment? If so, then this course may be for you. The learning objectives  more...
From The Recording Arts Center
The Art of Mixing instructor led traininggroup study and discussioncoursewarehands-on ...achieve professional results. Emphasis is placed upon the importance of careful listening and the creative use of techniques designed to help students develop their own style. Students will work through real world examples and mix a song in Studio A as an individual project. Prerequisites: Although enrollment is open to anyone seriously interested in the field of professional audio production  more...
From Pierson Requirements Group
Practical Project Management The Practical Project Management 4 day class offers training in the methods and procedures that a Project Manager would use to effectively manage an IT Project. This hands-on training provides participants with the concepts and formal techniques needed to manage projects for IT initiatives. The seminar focus is on how to: - Be an effective project manager and what skills are required -  more...
From eVentureSolutions (EVS)
Certified Web Developer PHPMySQL ...importance in contemporary business. It must be aesthetically appealing & perform desired functionality efficiently. In this course, you gain the knowledge and practical skills you need to develop a web application. You learn the fundamentals of HTML syntax, layout and CSS style sheets, creating effective Web pages, configuring a web server and designing databases using MySQL, producing dynamic  more...
From Terra Firma Asia Sdn Bhd
CERTIFIED GLOBAL SUPPLY CHAIN BLACK BELT (CGSC BB) ...esources available to the supply chain. Understand the importance of supply chain performance measurement and management. Learn how to use contemporary information tools to support decision making in an integrated supply chain environment. Distinguishing Features High Compression Learning- Information is conveyed in intense, applied formats so that you complete your program  more...
From Ace Technologies
Symbian OS, the Mobile Operating System instructor led trainingon-line e-learning cbt (computer based)group study and discussione-bookbookworkshop / seminartrain the trainercomputer labInstructor lead classroom learning ...growth possibilities in mobile telecommunication sector. Importance of Symbian OS within the wireless market: can be gauged from the fact that over 80% of mobile phones use it .This course provides an overview of the Symbian OS operating system. . It includes Symbian OS Overview , Interaction Design for Symbian OS, Symbian OS Essentials, introduction of MIDP Programming on Symbian OS, Java  more...
From Pitman Training Centre London
Receptionist Training - The Professional Receptionist Seminar instructor led trainingworkshop / seminar We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role. Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates.  more...
From Meirc Training and Consulting
Sales Training Dubai Coaching for Sales Success instructor led trainingon-line e-learning cbt (computer based)group study and discussioncoursewareworkshop / seminartrain the trainer 'This program is designed for People who supervise staff, sales staff who want to improve their leadership skills, sales managers and trainers. This program is worth 25 NASBA CPE?s.Understand the importance of coaching in improving results.Greatly enhance sales staff performance and job training.Raise job satisfaction levels.Enhance the interpersonal and sales skills for their staff.Ensure that  more...
From California Peer Support Association
Basic Peer Support Training instructor led traininggroup study and discussionself directedworkshop / seminartrain the trainer ...ity and effective peer support team member selection; the importance of a critical incident stress management program and the essential components; time will be spent practicing active listening skills; we will address the need to work closely with a mental health professional who understands the personality traits of an emergency responder and the trauma they deal with each day; how to best  more...
California Peer Support Training Week instructor led traininggroup study and discussiontrain the trainer ...ity and effective peer support team member selection; the importance of a critical incident stress management program and individual crisis intervention as one of the essential components; time will be spent enhancing active listening skills; we will address the need to work closely with a mental health professional who understands the personality traits of an emergency responder and the trauma  more...
From Meirc Training and Consulting
CRM Training Dubai Customer Relationship Management instructor led trainingon-line e-learning cbt (computer based)group study and discussioncoursewareworkshop / seminartrain the trainer ... nominees Program Outline: Definitions Defining CRM Importance of CRM to Companies Customer Loyalty and Optimizing Customer Experience CRM and Business Intelligence CRM Mistakes Why CRM is Hard? Where Does CRM Fit? CRM in Marketing Relationship and One to One Marketing Cross Selling and Up-selling Customer Retention Customer Profitability and Value Modeling Customer and Business Value  more...
NLP Training Dubai: Neuro Linguistic Programming: Strategies for Excellence at Work & Life instructor led traininggroup study and discussioncoursewareworkshop / seminar Meirc Training and Consulting Objectives: By the end of the program, participants will be able to: Define and understand Neuro Linguistic Programming NLP and its relevance at work. Identify their preferred thinking patterns and filters. Apply sensory specific language in their day-to-day interactions with others. Use modeling techniques to improve their skills. Use NLP in leading and coaching  more...
Defining Customer Relations through SLAs and Key Accounts Management .... This program is worth 25 NASBA CPE?s. Appreciate the importance of relationships with customers versus repeated satisfactory transactions. Appreciate the role of CRM in collecting, analyzing and using information to strengthen relationships with loyal customers. Establish the need for and uses of Service Level Agreements SLA.   Analyze Account?s Attractiveness and their relative  more...
Advanced Supervisory Skills ' This program is designed for Second level supervisors who are responsible for the work of first level supervisors, and experienced supervisors who are being developed for promotion. This program is worth 25 NASBA CPE?s. Help clarify roles and responsibilities of the new job. Adjust to the new role with confidence and an assurance they can handle the position. Grasp the importance of setting  more...
Developing and Implementing the Business Plan ' This program is designed for Department heads, sales managers, marketing managers, senior managers and others who need to develop their business planning and control skills. This program is worth 15 NASBA CPE?s. Appreciate the critical importance of a well thought-out business plan for the success of the organization. Analyze the business environment and define the most appropriate goals  more...
Advanced Supervisory Skills ' This program is designed for Second level supervisors who are responsible for the work of first level supervisors, and experienced supervisors who are being developed for promotion. This program is worth 25 NASBA CPE?s. Help clarify roles and responsibilities of the new job. Adjust to the new role with confidence and an assurance they can handle the position. Grasp the importance of setting  more...
Advanced Purchasing and Cost Saving Techniques ' This program is designed for Senior buyers, purchasing supervisors, purchasing managers and other managers who need to understand purchasing management. This program is worth 25 NASBA CPE?s. Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Learn the importance of value analysis to purchasing. Evaluate the performance of the department using  more...
Certified Quality Management Professional .... This program is worth 25 NASBA CPE?s. Understand the importance of quality in organizations. Understand the impact of leadership to support quality management systems. Understand the most used quality philosophies and tools to establish priorities within their organizations. Study international, national and local quality standards, models and awards ISO, TQM, Malcolm Baldrige  more...
Total Quality Management TQM Toolbox for Continual Improvement ' This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.  more...
Moving Ahead with Processes Mapping and Improvement ' This program is designed for Those individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives. This program is worth 25 NASBA CPE?s. Process definitions and importance of processes in their organizations. Elements of a business process. Process assessments for core, support and linkages processes. How  more...
Certified Compensation and Benefits Professionals ...worth 25 NASBA CPE?s. Define and clearly understand the importance of compensation to the overall aims of human resources management. Examine and comment on the benefits of job evaluation to an organization?s compensation programs and choose an appropriate system. Understand regional compensation practice. List the principle steps in designing a compensation survey and answer the question,  more...
Fast Closing Monthly and Year-end Accounts ' This program is designed for Accountants, finance managers, financial controllers, management accountants, general ledger accountants, accounts receivable and accounts payable accounts, senior accountantsand assistant accountants. Prerequisites: None. This program is worth 25 NASBA CPE?s. Appreciate the importance of fast closing on company-wide operations. Develop closing processes and  more...
Principles of Accounting An Introduction to Concepts Uses and Methods ' This program is designed for Professionals in the field of finance and accounting, managers seeking to enhance accounting knowledge. This program is worth 25 NASBA CPE?s. Learn the importance of accounting in running businesses. Understand the accounting cycle. Perform hands-on analysis and recognition of accounting transactions. Account for assets, liabilities and equities.  more...
Finance for Executives ' This program is designed for Professionals at the senior management level, executive management, board members, directors, financial controllers, treasury, finance managers, and investment managers. This program is worth 25 NASBA CPE?s. Develop an understanding of the macro finance picture of company goals and objectives. Enhance their understanding of financial analysis and assess their  more...
Certified Job Evaluation Professional ' This program is designed for Human resources professionals who have responsibility for this function and need to improve their skills and for professionals in other areas of human resources who need to sharpen their knowledge of job evaluation, its uses and administration. This program is worth 25 NASBA CPE?s. Mastered the basic principles of job evaluation. Understood and evaluated  more...
Job Analysis and Job Description ' This program is designed for Human resources professionals working in compensation who need to improve their skills in this field. The program is also suitable for professionals working in other areas of human resources who wish to acquire an intimate knowledge of job analysis and job descriptions. This program is worth 25 NASBA CPE?s. Understand the importance of job descriptions in the  more...
Certified Compensation and Benefits Professionals ...worth 25 NASBA CPE?s. Define and clearly understand the importance of compensation to the overall aims of human resources management. Examine and comment on the benefits of job evaluation to an organization?s compensation programs and choose an appropriate system. Understand regional compensation practice. List the principle steps in designing a compensation survey and answer the question,  more...
Organization and Manpower Management ' This program is designed for Human resources professionals who wish to obtain an in-depth knowledge and understanding of the concepts and techniques involved in organization, manpower management and succession planning. This program is worth 25 NASBA CPE?s. Understand the fundamentals of how businesses work and the importance of organization management. Develop organization structures to  more...
Human Resources Policies and Procedures ' This program is designed for Professionals working in human resources planning or personnel administration that need to sharpen their knowledge and skills in this important field. This program is also suitable for human resources employees under development, who need to learn the basics of human resources policies and procedures as part of their development program. This program is worth 25  more...
Professional Certificate in Selection Interviewing ...irms. This program is worth 25 NASBA CPE?s. Define the importance of interviewing as a method of selection. Learn the main types of selection interviews and when and how to use each. Design an interview guide and use it in order to collect code-able data from interviewees. Use probing techniques designed to uncover behavioral characteristics of applicants. Use data collected from  more...
Interdepartmental Communication ' This program is designed for Managers, supervisors and all professionals who interact with other departments, teams or business units. This program is worth 15 NASBA CPE?s. Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and  more...
Interdepartmental Communication ' This program is designed for Managers, supervisors and all professionals who interact with other departments, teams or business units. This program is worth 15 NASBA CPE?s. Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and  more...
Contract Administration Understanding and Implementing Contractual Obligations ...of contract preparation and award for them to realize the importance of a well prepared contract. This program is worth 25 NASBA CPE?s. Identify administration tools and roles of contract administrators / assistants. Recognize the main contractual provisions and appreciate their effects on the implementation and management of future contracts. Understand the importance of knowing the  more...
Certified Contract Manager ...of contract preparation and award for them to realize the importance of a well prepared contract. This program is worth 25 NASBA CPE?s. Identify and apply the major steps involved in the contracting process. Define the scope of work and the criteria used for bid evaluation. Identify administration tools and roles of contract Manager/ Administrator/Assistants. Discuss ways of using  more...
Contract Development ...contract or project management who need to appreciate the importance of language clarity and good structure. This program is worth 25 NASBA CPE?s. Identify the contractual provisions needed in different types of contracts. Use appropriate language to create good contract clauses. Produce clear and unambiguous contractual clauses to suit each different situation. Distinguish between  more...
Handling and Resolving Contractual Claims ...ct preparation/ administration for them to appreciate the importance of a well prepared contract. This program is worth 25 NASBA CPE?s. Identify and avoid causes for contractual claims. Recognize the different types of claims and how to prevent and/or deal with each type. Understand the different approaches to claims handling including alternative dispute resolution. Practice and  more...
Contract Administration Understanding and Implementing Contractual Obligations ...of contract preparation and award for them to realize the importance of a well prepared contract. This program is worth 25 NASBA CPE?s. Identify administration tools and roles of contract administrators / assistants. Recognize the main contractual provisions and appreciate their effects on the implementation and management of future contracts. Understand the importance of knowing the  more...
Contract Development ...contract or project management who need to appreciate the importance of language clarity and good structure. This program is worth 25 NASBA CPE?s. Identify the contractual provisions needed in different types of contracts. Use appropriate language to create good contract clauses. Produce clear and unambiguous contractual clauses to suit each different situation. Distinguish between  more...
Certified Contract Manager instructor led training ...of contract preparation and award for them to realize the importance of a well prepared contract. This program is worth 25 NASBA CPE s.Identify and apply the major steps involved in the contracting process.Define the scope of work and the criteria used for bid evaluation.Identify administration tools and roles of contract Manager/ Administrator/Assistants.Discuss ways of using lessons learned  more...
Contract Administration Understanding and Implementing Contractual Obligations instructor led training ...of contract preparation and award for them to realize the importance of a well prepared contract. This program is worth 25 NASBA CPE s.Identify administration tools and roles of contract administrators / assistants.Recognize the main contractual provisions and appreciate their effects on the implementation and management of future contracts.Understand the importance of knowing the contractual  more...
Contract Development instructor led training ...contract or project management who need to appreciate the importance of language clarity and good structure. This program is worth 25 NASBA CPE s.Identify the contractual provisions needed in different types of contracts.Use appropriate language to create good contract clauses.Produce clear and unambiguous contractual clauses to suit each different situation.Distinguish between necessary  more...
Handling and Resolving Contractual Claims instructor led training ...ct preparation/ administration for them to appreciate the importance of a well prepared contract. This program is worth 25 NASBA CPE s.Identify and avoid causes for contractual claims.Recognize the different types of claims and how to prevent and/or deal with each type.Understand the different approaches to claims handling including alternative dispute resolution.Practice and discuss, through a  more...
Customer Service Excellence How to Win and Keep Customers instructor led training This program is designed for Managers/supervisors and senior customer service staff. This program is worth 15 NASBA CPE s.Understand the importance of customer service in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.'  more...
Implementing and Managing a Customer Complaints System instructor led training This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s  more...
Certified Customer Service Executive instructor led training ...staff. This program is worth 25 NASBA CPE sUnderstand the importance of customer service culture in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Understand the process of managing a customer complaint system.Agree and practice strategies for service recovery aimed at regaining customer loyalty.Analyze basic behavioral patterns of  more...
Certified Customer Service Executive instructor led training ...staff. This program is worth 25 NASBA CPE sUnderstand the importance of customer service culture in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Understand the process of managing a customer complaint system.Agree and practice strategies for service recovery aimed at regaining customer loyalty.Analyze basic behavioral patterns of  more...
Customer Service Excellence How to Win and Keep Customers instructor led training This program is designed for Managers/supervisors and senior customer service staff. This program is worth 15 NASBA CPE s.Understand the importance of customer service in a competitive environment.Practice the techniques of managing customer expectations and delighting them.Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.'  more...
Implementing and Managing a Customer Complaints System instructor led training This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s  more...
Investment Analysis and Portfolio Management instructor led training This program is designed for Professionals in the fields of Finance, Treasury and Investment. Minimum Requirement: Basic understanding of financial management. This program is worth 25 NASBA CPE s.Note: This is a hands-on training program using Laptops/Computers.Understand the effect of risk and return on investment management.Get a feel for market mechanism and dealings.Understand stock and bond  more...
Principles of Accounting An Introduction to Concepts Uses and Methods instructor led training This program is designed for Professionals in the field of finance and accounting, managers seeking to enhance accounting knowledge. This program is worth 25 NASBA CPE s.Learn the importance of accounting in running businesses.Understand the accounting cycle.Perform hands-on analysis and recognition of accounting transactions.Account for assets, liabilities and equities.Effectively prepare balance  more...
Cost Management Strategies for Business Decisions instructor led training This program is designed for Financial managers/directors, accountants, financial assistants, budget accountants, analysts, budget and planning managers and coordinators, operations managers, facilities managers and any professional interested in cost control. Prerequisites: none. This program is worth 25 NASBA CPE s.Learn the importance of analyzing and managing costs.Understand Activity-Based  more...
Certified Job Evaluation Professional instructor led training This program is designed for Human resources professionals who have responsibility for this function and need to improve their skills and for professionals in other areas of human resources who need to sharpen their knowledge of job evaluation, its uses and administration. This program is worth 25 NASBA CPE s.Mastered the basic principles of job evaluation.Understood and evaluated jobs using the  more...
Job Analysis and Job Description instructor led training This program is designed for Human resources professionals working in compensation who need to improve their skills in this field. The program is also suitable for professionals working in other areas of human resources who wish to acquire an intimate knowledge of job analysis and job descriptions. This program is worth 25 NASBA CPE s.Understand the importance of job descriptions in the wider  more...
Organization and Manpower Management instructor led training This program is designed for Human resources professionals who wish to obtain an in-depth knowledge and understanding of the concepts and techniques involved in organization, manpower management and succession planning. This program is worth 25 NASBA CPE s.Understand the fundamentals of how businesses work and the importance of organization management.Develop organization structures to meet  more...
Professional Certificate in Selection Interviewing instructor led training ...ch firms. This program is worth 25 NASBA CPE s.Define the importance of interviewing as a method of selection.Learn the main types of selection interviews and when and how to use each.Design an interview guide and use it in order to collect code-able data from interviewees.Use probing techniques designed to uncover behavioral characteristics of applicants.Use data collected from interviews in  more...
Advanced Supervisory Skills instructor led training This program is designed for Second level supervisors who are responsible for the work of first level supervisors, and experienced supervisors who are being developed for promotion. This program is worth 25 NASBA CPE s.Help clarify roles and responsibilities of the new job.Adjust to the new role with confidence and an assurance they can handle the position.Grasp the importance of setting goals,  more...
Developing and Implementing the Business Plan instructor led training This program is designed for Department heads, sales managers, marketing managers, senior managers and others who need to develop their business planning and control skills. This program is worth 15 NASBA CPE s.Appreciate the critical importance of a well thought-out business plan for the success of the organization.Analyze the business environment and define the most appropriate goals and  more...
Advanced Supervisory Skills instructor led training This program is designed for Second level supervisors who are responsible for the work of first level supervisors, and experienced supervisors who are being developed for promotion. This program is worth 25 NASBA CPE s.Help clarify roles and responsibilities of the new job.Adjust to the new role with confidence and an assurance they can handle the position.Grasp the importance of setting goals,  more...
Advanced Supervisory Skills instructor led training This program is designed for Second level supervisors who are responsible for the work of first level supervisors, and experienced supervisors who are being developed for promotion. This program is worth 25 NASBA CPE s.Help clarify roles and responsibilities of the new job.Adjust to the new role with confidence and an assurance they can handle the position.Grasp the importance of setting goals,  more...
Certified Quality Management Professional instructor led training ...ance. This program is worth 25 NASBA CPE s.Understand the importance of quality in organizations.Understand the impact of leadership to support quality management systems.Understand the most used quality philosophies and tools to establish priorities within their organizations.Study international, national and local quality standards, models and awards ISO, TQM, Malcolm Baldrige etc.Obtain  more...
Total Quality Management TQM Toolbox for Continual Improvement instructor led training This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE s.Understand the importance of quality models.Understand TQM philosophy.Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.Discuss other  more...
Implementing and Auditing an ISO 9001 2000 Quality System instructor led training This program is designed for Anyone involved in defining, planning or implementing a quality management system to be compliant with ISO 9001:2000 requirements. The program should be of special interest to management representatives and implementation team members, as well as individuals with no experience of implementing ISO 9001. This program is worth 25 NASBA CPE s.Understand the quality  more...
Defining Customer Relations through SLAs and Key Accounts Management instructor led training ...taff. This program is worth 25 NASBA CPE s.Appreciate the importance of relationships with customers versus repeated satisfactory transactions.Appreciate the role of CRM in collecting, analyzing and using information to strengthen relationships with loyal customers.Establish the need for and uses of Service Level Agreements SLA.  Analyze Account s Attractiveness and their relative Ability to  more...
Implementing & Managing a Customer Complaints System instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use the customer feedback to enhance the organization's performance. Learn to develop an effective customer feedback system.  more...
Certified Quality Management Professional instructor led traininggroup study and discussioncoursewareworkshop / seminar ...e program, participants will be able to: Understand the importance of quality in organizations. Understand the impact of leadership to support quality management systems. Understand the most used quality philosophies and tools to establish priorities within their organizations. Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.)  more...
Human Resources Training Dubai: Policies and Procedures instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the importance of planning in the Human Resources function. Understand human resources policies and procedures. To develop human resources policies and procedures.  more...
Investment Analysis & Portfolio Management instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the effect of risk and return on investment management. Get a feel for market mechanism and dealings. Understand stock and bond fundamentals and valuation. Learn the importance of diversification in optimizing portfolio return. Manage equity and fixed income portfolios.  more...
Organization & Manpower Management instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the fundamentals of how businesses work and the importance of organization management. Understand the process of forecasting ongoing requirements, and the development of action plans. Understand the importance of succession planning to continued business success.  more...
Finance for Executives instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Develop and understanding of the macro finance picture of company goals and objectives. Enhance your understanding of financial analysis and assess your ability to perform strategic financial analysis. Learn international finance in this globally structured finance economy. Become acquainted with financial institutions such as  more...
Fast Closing Monthly & Year-End Accounts instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Appreciate the importance of fast closing on company-wide operations. Develop closing processes and document how-to tasks. Improve understanding of departmental requirements for financial reporting. Provide faster and accurate data for monthly and year-end closing. Enhance communication with internal and external clients.  more...
Coaching for Sales Success instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the importance of coaching in improving results. Greatly enhance sales staff performance. Raise job satisfaction levels. Enhance the interpersonal and sales staff skills. Ensure that the right people have the right skills to achieve your sales objectives. Enhance the relationship between sales management and the  more...
Certified Customer Service Executive instructor led traininggroup study and discussioncoursewareworkshop / seminar ...e program, participants will be able to: Understand the importance of customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic behavioral patterns of  more...
Professional Certificate in Selection Interviewing instructor led traininggroup study and discussioncoursewareworkshop / seminar ...f the program, participants will be able to: Define the importance of interviewing as a method of selection. Learn the main types of selection interviews and when and how to use each. Design an interview guide and use it in order to collect code-able data from interviewees. Use probing techniques designed to uncover behavioral characteristics of applicants. Use data collected from interviews  more...
Intermediate Accounting: Managing Business Transactions instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the balance sheet and financial disclosures. Learn the importance of the income statement and statement of cash flow. Have a clear comprehension of asset measurement and recognition. Analyze and understand various investment classes. Perform liability and equity measurements and disclosures.  more...
Customer Service Excellence: How to win & keep customers instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.  more...
Organization & Manpower Management instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the fundamentals of how businesses work and the importance of organization management. Understand the process of forecasting ongoing requirements, and the development of action plans. Understand the importance of succession planning to continued business success.  more...
Job Analysis & Job Description instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the importance of job descriptions in the wider context of Human Resources. Carry out job analysis to obtain information for the preparation of job descriptions and other purposes. Write job descriptions.  more...
Certified Compensation & Benefits Professional instructor led traininggroup study and discussioncoursewareworkshop / seminar ...ants will be able to: Define and clearly understand the importance of compensation to the overall aims of human resources management. Examine and comment on the benefits of job evaluation to an organization's compensation programs and choose an appropriate system. List the principle steps in a compensation survey and answer the question "why is job matching critical to the success of any  more...
Total Quality Management (TQM) Tool Box for Continual Improvement instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.  more...
Cost Management: Strategies for Business Decisions instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Learn the importance of analyzing and managing costs. Understand Activity-Based Management ABM. Appreciate the importance of process costing and cost allocation. Develop important tools for planning and decision making. Evaluate and manage performance through strategic cost management.  more...
Strategic Purchasing Management instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Learn the importance of value analysis to purchasing. Evaluate the performance of the department at the macro level. Improve the efficiency of the purchasing function. Know how and when to train the purchasing staff.  more...
Moving Ahead with Process Mapping & Auditing instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Process definitions and importance of processes in their organizations. Elements of a business process. Process assessments for core, support and linkages processes. How to analyze, simplify and improve processes. Creating process maps and measuring performance.  more...
Strategic Capital Budgeting Decisions instructor led traininggroup study and discussioncoursewareworkshop / seminar ...of the program, participants will be able to: Learn the importance of assessing capital expenditures Understand and apply the Net Present Value technique, Payback Period, Internal Rate of Return, Profitability Index, and Accounting Rate of Return Become skilled at the tools for determining the viability of capital projects Perform Cash Flow Estimation Perform Scenario Analysis, Break-even  more...
Implementing and Managing a Customer Complaints System instructor led traininggroup study and discussionworkshop / seminar Objectives: By the end of the program,