Online Importance eLearning

Administrative Professionals Putting Your Best Foot Forward Administrative Professionals: Putting Your Best Foot Forward As an administrative professional, there are many skills and competencies you must master, ranging from organizational skills to technical aptitude. In order to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must  more...

Talent Management Retaining Talent Talent Management: Retaining Talent Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That's why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent  more...

Directing Others Directing Others As a manager, your role is not only to supervise, but also to lead, develop, and direct your employees both individually and collectively to accomplish organizational goals. Understanding the essential responsibilities you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and  more...

Delegating Delegating As a manager you are most likely juggling multiple responsibilities at once. In order to accomplish everything you have on your plate, you must identify those tasks which can be handled by others familiar with your work so you can focus on the more time-consuming and demanding responsibilities on your list. Trusting your direct reports and delegating some tasks to them is key to  more...

Developing Your Direct Reports ...pment objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. Also covered is the importance and methods for creating a development  more...

Managing a Diverse Team ...ace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is, including its benefits. It also covers how to prepare to manage a diverse team by understanding key diversity issues and setting ground rules.  more...

Creating a Business Execution Culture Creating a Business Execution Culture In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is  more...

Building Your Influence as a Leader Building Your Influence as a Leader Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to  more...

Effective Budget Management ...nd the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual components. In this course, you will learn how to develop a cash budget and utilize various techniques to determine a company's current or desired cash flow and liquidity levels. You will also learn various techniques to monitor and control your company's budgeted costs as  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma ...two-sample tests for means. The course also discusses the importance of sample size and power in hypothesis testing, as well as exploring issues relating to point estimators and confidence intervals in hypothesis testing. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on  more...

Sustaining Improvements Gains from Six Sigma Projects ...success of the organization. This course will explore the importance of utilizing lessons learned from a Six Sigma project, and the role of training and documentation in sustaining support for Six Sigma improvements. Specifically, it will explore the use of a postmortem analysis, guidelines for developing training plans, and recommendations for delivering the training plan. Documentation such  more...

Process Characteristics for Six Sigma ...rmine their relationships to each other, prioritize their importance relative to customer or business requirements, and assess their efficiency. Using SIPOC and cause-and-effect matrices, Black Belts can determine which process inputs to target first those with the most significant impact on important outputs. Using process efficiency formulas, they can determine the ratio of value-added time  more...

Establishing Team Goals and Responsibilities Establishing Team Goals and Responsibilities All individuals have strengths that allow them to achieve goals consistently and successfully. In a team setting, those individual strengths can combine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate  more...

Effective Team Communication ...oing to the finish line. In this course, you'll learn the importance of fostering a team environment that encourages open and supportive communication. You will learn to recognize common verbal barriers that can seriously interfere with team productivity and learn strategies for eliminating those barriers. This course also covers active listening and presents techniques for listening more  more...

Project Management Fundamentals ... The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management,  more...

Launching a Successful Team ...is course outlines the benefits of business teams and the importance of taking proactive measures to ensure a smooth transition during the initial phase of team formation. It reviews the five stages of team development and offers strategies for dealing with issues that may arise during the first stage, Forming. You'll learn strategies for selecting high-performing team members most suited for  more...

Developing the Team and its Culture ... progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the  more...

Defensive Driving Defensive Driving This one-hour course will provide simple defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements - define defensive driving, recognize accident prevention methods, identify the importance of seat belts, describe the facts  more...

Computer Ergonomics Computer Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Chemical Process Safety Chemical Process Safety course designed for employees who work at industrial process plants to recognize the potential health and safety implications associated with their job. This course is intended to educate the employee in order to help prevent or minimize the consequences of a catastrophic release of toxic, reactive, flammable, or explosive Highly Hazardous Chemicals (HHC) from a  more...

Behavior Based Safety for Supervisors Behavior Based Safety for Supervisors This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Workplace Conflict Strategies for Resolving Conflict Workplace Conflict: Strategies for Resolving Conflict Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and  more...

Communicating Across Cultures Communicating Across Cultures Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also  more...

Business Grammar Sentence Construction Business Grammar: Sentence Construction People write sentences everyday in business. However, sometimes those sentences are not as well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be confused  more...

Processes for Managing Project Communications ... time and in the right format. This course emphasizes the importance of these Project Communications Management processes and guides the learner through the steps required to successfully implement each one. Specifically, it covers strategies for selecting appropriate methods for communicating with stakeholders and ways to ensure that stakeholders remain supportive of the project. Finally,  more...

Planning Project Human Resources ...ossibly derail a project team. This course emphasizes the importance of good project human resource management to overall project performance. It covers the inputs, tools and techniques, and outputs of the first two Project Human Resource Management processes: Develop Human Resource Plan and Acquire Project Team. This course provides a foundational knowledge base reflecting the most up-to-date  more...

Managing Project Human Resources ... progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project environment, and they will tell you that team dynamics can make or break a project. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the  more...

Project Requirements and Defining Scope ...cts involved in a project. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and realistic scenarios, the learner will explore these concepts and gain a better understanding of the inputs to, the tools and techniques for, and the outputs of the Project Scope Management processes. This course covers all the  more...

Create Work Breakdown Structure ...ng the work to completion. This course will highlight the importance of the WBS and how it relates to the overall success of a project. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project management processes related to creating and verifying a work breakdown structure. This course will cover the  more...

Business Writing How to Write Clearly and Concisely Business Writing: How to Write Clearly and Concisely People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time  more...

Business Writing Editing and Proofreading ...ess writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing process. It entails editing for clarity, tone, accuracy, and  more...

Using E-mail and Instant Messaging Effectively Using E-mail and Instant Messaging Effectively In today's fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course  more...

Planning Business Analysis Communication Monitoring ...) Most business analyst professionals recognize the importance of identifying and performing business analysis activities in order to successfully deliver requirements and meet project goals. But what about planning and managing how these business analysis activities are actually performed? A proposed structure and schedule for communications, a requirements management plan, and a clear  more...

Business Analysis Requirements Elicitation ...nalysis (IIBA ). Specifically, this course introduces the importance of activities like brainstorming to prepare for requirements elicitation. Techniques for conducting requirements elicitation like document and interface analyses are also covered. Finally, this course details how to document elicitation results through techniques like prototyping, and how to conduct interviews in order to  more...

Customer Service Processes and Procedures ...ice Processes and Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to  more...

Customer Interactions ...importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication  more...

Conflict Stress and Time Management Conflict, Stress, and Time Management Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the  more...

Introduction to Operational Support and Analysis Introduction to Operational Support and Analysis ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Within the context of ITIL , service operation is sometimes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the  more...

Introduction to Request Fulfillment Introduction to Request Fulfillment ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam When you think of reasons for contacting the IT Department in your organization, it's most likely to resolve a problem. Typically you contact them when something isn't working right whether it be a connection error, system crash, or other  more...

Environmental Management Systems EMS ... on regulatory compliance. Today, companies recognize the importance of sound environmental management practices that result in economic gain. The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies. International standards covering environmental management are intended to provide organizations with the elements of an effective  more...

Green Business Implementing Sustainability Strategies Green Business: Implementing Sustainability Strategies A plan for implementing a sustainability strategy stands a much greater chance of success if the essential players in an organization back it. Implementation of sustainability initiatives varies by organization and by sector, and because no steadfast procedural rules exist, these initiatives must be carefully planned. When implementing  more...

Green Business Planning Sustainability Strategies ...tries, there is little disagreement about the urgency and importance that surrounds it. An organization must be willing to commit a great deal of its resources human, technological, and economic in order to plan, implement, and maintain a realistic green business sustainability strategy. Within organizations, the emergence of strong leaders, carefully laid plans, and innovative processes can  more...

Welding Cutting and Brazing Welding, Cutting and Brazing Welding, cutting, and brazing are hazardous activities that pose a unique combination of both safety and health risks to more than 500,000 workers in a wide variety of industries. The risk from fatal injuries alone is more than four deaths per thousand workers over a working lifetime. This one-hour course will inform learners of potential health and safety  more...

Getting Ready to Coach Getting Ready to Coach Coaching offers organizations a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging,  more...

Building the Coaching Relationship Building the Coaching Relationship Establishing a positive and respectful coaching relationship is integral to the success of your coaching efforts. It lays the groundwork for accomplishing the goals you and your coachee set. This course highlights the importance of a strong coaching relationship. It describes how to establish rapport with your coachee by showing interest, finding common  more...

Using Different Coaching Styles Using Different Coaching Styles Every coachee has different needs, and an effective coach can identify those needs and tailor a coaching style to maximize results. Coaches typically use two general coaching styles directive and nondirective depending on their coachee's skill and motivation, as well as how far along they are in the coaching relationship. This course highlights the importance  more...

Office Ergonomics Office Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Laboratory Safety Laboratory Safety This overview course is designed for employees who work in an industrial, clinical, or academic laboratory setting. It will serve to educate the laboratory employee to diverse safety and health concerns related to their job. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify general  more...

Understanding Change ...s course outlines what is meant by change, as well as the importance and benefits of implementing change within an organization. It also details the three different types of organizational change: strategic adjustments, strategic reorientation, and transformational change. Finally, this course covers different practical approaches for managing organizational change, taking into account factors  more...

Building Positive Support for Change ...e, but embrace it. In this course, you'll learn about the importance of building a motivating atmosphere that supports organizational change, and the importance of creating short-term wins and vision. The course highlights techniques for listening to your employees during change initiatives such as encouraging open communication, listening to employees' feelings, checking for understanding, and  more...

Industrial Ergonomics Industrial Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Field Sales Foundations Field Sales Foundations Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales  more...

Communicating in Sales Teams ...within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive listening and assertive speaking techniques to enhance their performance. You'll also build your awareness of communication barriers and how to use nonjudgmental language when communicating with your team members.The course will provide information on how to make your sales team  more...

Introduction to Program Management ...manager. Specifically, learners will be introduced to the importance of program management and the value of a program manager to the success of an organization; the differences between project, program, and portfolio management, and the interactions among them. This course provides a foundational knowledge base reflecting the most up-to-date program management information, so learners can  more...

ITIL reg V3 Overview Creating a Service Culture ITIL® V3 Overview: Creating a Service Culture Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today\'s competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and  more...

Doing Business on the Internet Doing Business on the Internet The use of the Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the  more...

Introduction to the Service Desk ...ion and organizational objectives. This course covers the importance and benefits of the Service Desk in an IT service delivery organization, as well as the objectives and responsibilities Service Desks strive to deliver. This course also covers the different Service Desk organizational structures, such as local, centralized, and virtual, and also explores the different considerations, such as  more...

Service Desk Metrics and Outsourcing ...tent level of service. This course covers the purpose and importance of using metrics to evaluate the performance of a Service Desk, including metrics like average turnaround times and resolution rates. This course also details the different types of user satisfaction surveys that can be used to assess customer and user perceptions of Service Desk operations. Finally, the specific  more...

Quality Systems Models and Theories ...uality mission, plan, and methodologies and discusses the importance of effective monitoring, documentation, and implementation. It examines various quality models and theories used in corporations today. This course is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook, and is designed to assist learners as part of their preparation for  more...

Supply Chain Management Supply Chain Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's  more...

Training and Development ...ing of the organization. This course explores the importance of investing in human capital as a means of attaining strategic objectives. It delves into all aspects of corporate training, including the front-end needs analysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to accurately evaluate  more...

Critical Requirements and Benchmarking for Six Sigma ...al to x (CTx) requirements for Six Sigma projects and the importance of aligning projects with these requirements. The course also discusses the concept of benchmarking, various benchmarking types, and how benchmarking is used in Six Sigma. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation.  more...

Thinking Strategically Thinking Strategically As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key  more...

OracleAS 10g High Availability OracleAS 10g: High Availability Oracle To explain high availability and its importance from the perspective of application servers and discuss the high availability features in Oracle Application Server at the OC4J level  more...

Overview of Project Mgmt PRINCE2 2009-aligned ...s have become a key factor in today's business world. The importance of choosing a well planned and proven method for managing projects is a challenge for organizations across the board. If you think about it, almost every work effort is a project, from constructing a new building within a university campus to designing and delivering a new line of technology products. As projects become the  more...

Basic Acct Principles and Framework ...respective financial statements. Apart from the statutory importance, accounting data is very critical to any organization's decision and control system. Managers, decision makers, external stakeholders, and interest groups take the basic accounting data, mix them with other external and supplementary information, and produce meaningful information used for decision making and control purposes.  more...

Giving Constructive Criticism Giving Constructive Criticism Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the  more...

Giving Feedback Giving Feedback The performance of any organization depends upon the performance of every individual. Giving feedback is a necessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative  more...

The Essentials of Budgeting for Non-financial Professionals ...ims to provide a basic understanding of budgets and their importance in allocating resources and guiding the activities in an organization. It helps you identify the characteristics of an effective budget and the key phases of the budgetary planning process. The course then provides a few examples of different types of budgets and the approaches to budgeting. Finally, the course takes you  more...

Communication Strategies for the Remote Employee ...rs. This course provides you with an understanding of the importance of communication skills when working as a telecommuter and also covers how career advancement can be achieved while working in a remote environment. You will be introduced to key strategies that should be used for communications. The course demonstrates methods of maintaining presence in the office when not physically there  more...

Fostering Effective Communication and Collaboration ...team rather than as individuals. This course outlines the importance and benefits of promoting team communication and collaboration. It covers techniques for encouraging effective communication by employing a favorable communication style and ensuring the team profits from team meetings. The course also introduces strategies that team leaders should implement to encourage team collaboration,  more...

Porfessionalism Business Etiquette Personal Accountability ...d, and dedicated to your work. This course introduces the importance of personal accountability and outlines strategies for developing a personal accountability framework. This helps empower you to be your own boss, set your own standards, and carry yourself with professionalism and confidence. It provides you with techniques to set appropriate goals based on your abilities and available  more...

Marketing Essentials Planning and People ...ning and people. This course focuses its attention on the importance of linking marketing activities to an organization's overall strategic objectives; and exactly how the planning process is carried out. The importance of recognizing the difference between marketing strategies and marketing tactics is also discussed, as well as how strategy and tactics should complement each other in any  more...

Marketing Essentials Product and Price ...wers to these questions and provides key insight into the importance of product and price within the modern marketing mix. The course then covers the product and development process, the concept of product differentiation in today's marketplace, and what this ultimately requires from marketing professionals and companies in order to be successful. This course also provides essential insight  more...

Hazardous Waste Generator RCRA ...mulation areas and 90-day accumulation areas. Lastly, the importance of, and methods for, waste minimization and spill prevention and response are defined. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to identify and characterize all wastes, properly label and manage waste containers, use a  more...

Marketing Essentials Introduction to Marketing Marketing Essentials: Introduction to Marketing How do you know what consumers really want? How do you know which consumers to go after and how to get them interested in your products and services? You need to develop an effective marketing strategy. Marketing is a core business process that helps companies develop strong relationships with consumers - it is used to identify the right  more...

Incident Management Response Planning Testing Incident Management & Response: Planning & Testing ISACA Certified Information Security Manager Certified Information Security Manager® Preparing incident response and recovery plans is a very important part of a CISM's role. This course examines how to identify the current state of incident response capability, identifies the elements of incident response and recovery plans, and  more...

Incident Management Response Introduction Resources ...with incidents. This course also looks at the principles, importance of, and outcomes of incident management and how the information security manager, with the approval of senior management, prepares the people and the resources of the organization to deal with incidents when they occur. Finally, this course explains the steps for conducting a business impact analysis as technique used in  more...

CompTIA Security 2008 Risk Analysis Vulnerability Testing IDS Forensics ...at modern network environments are secure is of paramount importance in today's IT world. The use of risk analysis techniques and vulnerability scanners, along with intrusion detection systems and forensic methodologies have become the backbone of modern IT security. This course looks at modern risk analysis techniques, forensic methodologies, IDS systems and methods to harden network devices  more...

Customer Service Processes Procedures ...tative Certification Library Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to  more...

Conglict Stress Time Management Conglict, Stress & Time Management HDI HDI Customer Service Representative Customer Service Representative Certification Library Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be  more...

Customer Interactions ...tative Certification Library Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to  more...

SUSE Linux Hardware Documentation SUSE Linux Hardware & Documentation Novell Certified Linux Professional 10 Certified Linux Professional 10 (Exam 050-697) To configure hardware components, to use documentation in troubleshooting, and to recognize the importance of documenting installation procedures.  more...

Securing Storage Securing Storage EMC Recognize the importance of storage security, identify the tasks involved in ensuring storage security, identify the threats to storage security and how they are mitigated.  more...

Monitoring Managing the Data Center Monitoring & Managing the Data Center EMC Recognize the importance of monitoring data center components for different metrics, identify the individual tasks involved in the overall management of the data center and recognize what's involved in implementing an information lifecycle management strategy.  more...

Information Availability Information Availability EMC To recognize the importance of business continuity and information availability, and identify the considerations, technical features, and management process associated with implementing a backup and recovery solution.  more...

Active Directory Admin in MS Win Server 2008 ...rprise Group Policy strategy are tasks that are of utmost importance to an Enterprise Administrator. Designing the Active Directory Domain Services (AD DS) administrative model involves creating the organizational structure, delegating administration, using compliance auditing, and using security groups to implement group strategy and to simplify group administration. This course explains the  more...

Software Updates Compliance Mgmt in MS Win Server 2008 ...system configuration compliance. This course examines the importance of patch management and the use of Windows-incorporated tools, such as Windows Update and Microsoft Update, in keeping client system operating systems and software up to date. Also showcased is Microsoft's Windows Server Update Services product, which enterprise administrators may recommend for the large scale, centralized  more...

Preparing to Interview Preparing to Interview Conducting effective interviews is as much an art as it is a science. You need to use your instinct and discernment, but solid preparation is equally important. Preparing properly helps you evaluate candidates accurately and fairly, helps to create a positive impression, and shows that you are professional. It can also help you avoid common errors such as talking too  more...

The Importance of Diversity and the Changing Workplace ...Importance of Diversity and the Changing Workplace Imagine for a minute that you work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. You work with a group of people essentially cut from the same cloth, so where will new ideas come from? How will the group have the ability to understand  more...

Managing High Performers Managing High Performers Are you paying enough attention to your high performance employees, the people who really help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and  more...

Public Speaking Strategies Preparing Effective Speeches Public Speaking Strategies: Preparing Effective Speeches The phrase natural born speaker is misleading. While some people are more outgoing and conversational, a well-delivered speech is far from being spontaneous or natural. In fact, effective public speaking requires significant planning and preparation. Like cooking, driving, or playing a sport, it's a learnable skill. This course teaches  more...

Customer Driven Process Improvement Basic Framework Customer Driven Process Improvement: Basic Framework Letting customer needs drive your process improvement efforts can increase the chances that your product or service will be favored by customers - the most important stakeholders in your business. Customer satisfaction is critical to the survival of any business. And organizations that focus on improving processes so that they can produce  more...

Customer Driven Process Improvement Analyzing Process Problems Customer Driven Process Improvement: Analyzing Process Problems One of the stages in customer-driven process improvement is identifying problem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint  more...

The Accounting Cycle and Accrual Accounting ...ternal users. As in most other things, timing is of prime importance in accounting, specifically in recording transactions. Most organizations record revenue or expense transactions when they actually take place known as accrual accounting. Others do it when money actually changes hands known as cash accounting. This course teaches the essentials of the accounting cycle, chart of accounts, and  more...

Embracing Organizational Change Embracing Organizational Change It is normal to struggle when changes occur, but the proper coping methods can help you not only survive organizational change, but empower you to take control of your career, recognize new opportunities that come with the change, and propel your career forward. This course covers best practices to help you accepting a new reality when things change, including  more...

Preparing for Organizational Change ...ge, but thriving in it. In this course you will learn the importance of being prepared for organizational change when it comes. This course covers essential skills for handling organizational change, including a willingness to take risks, having an openness to the unknown, and being able to manage yourself through change. Finally, this course details the importance and best practices of  more...

IT Strategy Essentials Implementing an IT Strategy IT Strategy Essentials: Implementing an IT Strategy After your IT strategy plan is complete, you can start implementing it. But first you need to get buy-in from various stakeholders so that the work that's required to carry out the IT strategic initiatives can move forward smoothly. It's important, therefore, to communicate the plan to the stakeholders and get their feedback. When this is  more...

Campus to Corporate Meeting New Expectations Campus to Corporate: Meeting New Expectations Campus life is now behind you, and you are taking the first steps along your career path. The better you can adjust to the new expectations, the smoother and easier these steps will be. This course gives you an understanding of corporate culture so you'll have a better grasp of the new expectations. It also outlines how to manage your time and  more...

CompTIA Server 2009 System Hardware ...and covers the following exam objectives: 1.4 Explain the importance of a Hardware Compatibility List (HCL); 1.1 Differentiate between system board types, features, components, and their purposes; 1.2 Deploy different chassis types and the appropriate components; 1.3 Differentiate between memory features/types and given a scenario select appropriate memory; 1.5 Differentiate between processor  more...

The Fundamentals of Globalization Managing in a Global Environment The Fundamentals of Globalization: Managing in a Global Environment Global managers work in a complex, constantly changing environment. They have to consider different economic, political, legal, and cultural factors as they plan, make decisions, and lead others in different international contexts. What worked in the role of a domestic manager may not be effective in the international  more...

Implementing SQL Server 2008 Integration Services ... business solutions. This course gives an overview of the importance of business intelligence in today's competitive market and introduces the capabilities provided by SQL Server 2008 Integration Services, Reporting Services, and Analysis Services. It then focuses on the use of SQL Integration Services as a data integration solution and outlines the installation and configuration of this server  more...

Protecting Windows 7 Against Malware Vulnerabilities ...ent of the operating system this course also stresses the importance of the Windows Update process, and provides the information needed to configure Windows Update, verify installed updates, or remove troublesome updates. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-685 Pro: Windows 7, Enterprise Desktop Support Technician.  more...

Introduction to Sales Introduction to Sales Sales is arguably the most important function in any business, yet it's one of the most difficult areas to master and manage successfully. There are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required  more...

Strategic Sales Planning Strategic Sales Planning Who are your target customers? What value propositions are you offering them and why? How do you plan effectively in order to maximize revenues and develop strong customer relationships? The use of strategic sales planning is one way to answer these important questions. Defining and developing an effective sales strategy is an essential part of any sales function and  more...

Working within the Sales Culture of Your Organization ...les efforts? To succeed in sales, you must understand the importance of your sales culture and how it influences your overall sales effectiveness. This course provides an introduction to sales cultures and highlights their importance in today's competitive marketplace. It also examines the role of the salesperson in a winning sales culture, the attributes of an outstanding salesperson, and how  more...

Building Trust ...importance of being able to count on your colleagues when it matters most cannot be overstated. Trusting relationships truly are the foundations for productive and enjoyable workplaces. Trust helps improve communication and productivity by giving you and your colleagues the confidence to express and resolve problems. This in turn allows you to focus and collaborate more effectively. At the same  more...

Introduction to Workplace Ethics Introduction to Workplace Ethics Ethics don't just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an  more...

HR as Business Partner From Cost Center to Strategic Partner HR as Business Partner: From Cost Center to Strategic Partner Tactics or strategy - which would you invest in? Which creates more value for the organization? Every organization strives to be more effective and efficient in reaching its goals and objectives. In an ideal world, your strategy is well defined and aligned with the goals of the organization. HR has a seat at the executive table,  more...

Enterprise Data Cloud Interaction ...andards may apply to their data. This course presents the importance of classifying your type of data, what type of security regulations or restrictions apply to it, and whether a cloud provider's offering aligns with those requirements. The course also takes a closer look at the protocols, standards, and client access involved in accessing cloud resources. It explores the meaning of open  more...

Identity Presence Privacy Identity, Presence & Privacy As we move towards more applications being delivered via the cloud, and businesses using a cloud computing models, we also need to consider the implications for the management of identity. This course ensures you are familiar with identity and access management (IAM) and the common industry protocols used to extend identity to the cloud. It covers the concept of  more...

Cummunicating During Difficult Times ...enefit them and the organization, and impress on them the importance of understanding, accepting, and carrying out these decisions. Creating a comprehensive and empathetic communication plan that identifies the exact nature of the decisions and the actions needed to implement them will help leaders get the necessary support from employees. This course explains the responsibilities of various  more...

ITIL reg 2011 Edition Overview Creating a Service Culture ITIL® 2011 Edition Overview: Creating a Service Culture ITIL Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today's competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding ...d post-operative. Finally we will cover the advantage and importance of using a clearinghouse and the function they play in claims submission. We will look at the various costs associated with using a clearinghouse and which one works best for your specialty. We will also examine submitting claims directly to an insurance company without using a clearinghouse.Enroll in this course if you: Are  more...

Excel 2000 This course begins by introducing students to the basic features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. As students become more advanced, they will be able to work with records and ranges, sort records, outline and filter lists, and import and export data. This course familiarizes students with the  more...

Excel 2000 Expert Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges; sort, outline, and filter lists; import and export data; use PivotTables, PivotCharts, and data analysis tools; as well as how to merge and link workbooks. Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges; sort, outline, and  more...

Excel 2000 Level 3 ...outline and filter lists, and import and export data. The importance of proper management and password protection is also stressed. Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter lists, and import and export data. In addition, students will be taught how to use PivotTables, PivotCharts, and data  more...

Excel 2000 MOUS This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. Students will also be able to apply the advanced features of Excel 2000 to work with records and ranges; sort, outline, and filter lists; and import and export data. This course familiarizes students with many  more...

How To Master Business Writing ... punctuation, and grammar rules. It teaches students the importance of pre-writing activities, such as audience analysis, brainstorming, outlining, and first drafts. It covers sentence and word choice so the students will be able to determine the most effective and appropriate words and sentence lengths. The course warns the students of common pitfalls, such as wordiness, cliches, active vs.  more...

Quicken 2000 Level 1 ...153;s automated personal financial planning features. The importance of securing files with passwords and backing up data is stressed. Mastery of the topics introduced in this course will enable students to utilize Quicken 2000?s automated personal financial planning features to create accounts, track transactions, write and print checks, and reconcile accounts. Students will learn how to use  more...

The Power of being Different ...ocuses on increasing the insight of course members in the importance of moving away from incrementalism (continuous innovation that guarantees safe but small successes), and getting used to radicalism (innovating in a complete different field: doing what others haven`t thought of yet). The course will provide the basics one can maintain to preserve an innovative spirit and assure impulses for  more...

Boost Your Self-Confidence And Enjoy Selling Success Reinforce your self-motivation, understand how to improve your attitude and set goals. Selling success is part product and industry knowledge, part people and communication skills and part attitude and perspective. Strengthen your self-image, set and achieve goals that reach your company`s and your own expectations and reinforce your self-motivation to take control of what you can to reach your  more...

Java 2 -- java.lang Package ...its classes, interfaces, and exceptions. It explains the importance of the java.lang package in Java programming. You will learn about the importance of the Object class, which is the super class for all Java classes. The unit also explains how the Class class encapsulates the run-time state of an object or interface. It also defines how the ClassLoader class loads the classes at run time.  more...

Java 2 -- Enterprise Java ...Enterprise JavaBeans (EJB) by explaining its features and importance. You will learn about transaction management as provided by EJB. You will learn to differentiate between the two types of Enterprise JavaBeans, session beans and entity beans. Further, the unit provides an overview of CORBA by explaining its architecture, features, and protocols. The implementation of CORBA in Java is also  more...

Faculty Introduction to Online Teaching Introduction to Online Teaching is a two-week, self-paced online course designed to give you an understanding of developing and teaching online courses. ? This course is designed for faculty, although certainly the premises are the same for K-12 educators, as well.? Those wishing to earn a State Board Continuing Education Unit (SB-CEU) might prefer to enroll in the Intro to Online Teaching for  more...

Introduction to K-12 Online Teaching The Intro to K-12 Online Teaching is a 10 contact-hour, one-week online course that is teacher-facilitated, which is a level of student-instructor interaction between a totally self-paced course and one that is instructor-led. It means you can go through the course at your own pace but an instructor is available to help whenever you need it along the way. Intro to K-12 Online Teaching is designed  more...

QPRT Suicide Risk Assessment and Training Demonstrate a greater return on investment, develop and maintain formal procedures for increased productivity and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals. Managers must master the  more...

Access 2007 Level 1 ...tabase should be designed and set up. They will learn the importance of establishing relationships, as well as how to establish and edit relationships and enforce referential integrity. Access 2007 Level 1 This entry-level course introduces students to the basic elements that comprise a Microsoft Office Access database. Students will learn what a database is and how an effective database  more...

Build Your Own BIZ - Customer Service Strategies ...importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may  more...

Customer Service for Bars and Restaurants-Online ...ity and harmony among staff. She will teach employees the importance of friendly and professional service. At the end of the course, you will be offered the opportunity to purchase an Official University Certificate for $39, though this is entirely optional. If you choose not to purchase the Official University Certificate, you may select a Letter Certificate in the form of a Word document at  more...

Listening Skills for the Workplace ...he old saying goes, "It pays to listen." Yet, despite its importance, listening is often at the bottom of the hierarchy of communication skills taught at the work place. Most people have far more training in reading, writing, and speaking than they do in listening- even though all of us spend far more time listening. A study by Wolvin & Coakley in 1991 found that most experts agree that people  more...

Life Cycle Assessment for Designers Learn designers and builders how life cycle assessment can be used in the selection of products and materials. Life Cycle Assessment for Designers In this online course you will gain an understanding of how Life Cycle Assessment (LCA) supports the role of the Interior Designer and other green builders in achieving sustainable interiors, and the importance of LCA in materials selection. You will  more...

Outlook 2007 Level 2 ...ctivate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages; request delivery receipts; and create e-mail polls. Outlook 2007 Level 2 This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default message formats and fonts, as well as by adding  more...

Sales Management Strategies & Tactics ... Management? book, in a week. The pages which are of more importance will be indicated in the weekly guideline to the students. The students will have to contribute to a discussion thread, on the topic of the week and also respond to a weekly online quiz. This will involve 10- 15 minutes of online work every day, apart from nearly two hours of reading, every week. Through the discussion board  more...

Spanish Language: Electrical Safety (Seguridad con la Electricidad) ...icity, safe work practices, lockout/tagout procedures and importance of PPE and housekeeping when working on electrical equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Electrical Safety (Seguridad con la Electricidad) This course  more...

Stormwater Subcontractor Short Course ...ntractors on the basics of stormwater compliance, and the importance of protecting and maintaining BMPs on a construction site. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This certificate is approved by the United States Green Building Council (USGBC).  more...

Life Cycle Assessment for Designers Learn designers and builders how life cycle assessment can be used in the selection of products and materials. Life Cycle Assessment for Designers In this online course you will gain an understanding of how Life Cycle Assessment (LCA) supports the role of the Interior Designer and other green builders in achieving sustainable interiors, and the importance of LCA in materials selection. You will  more...

The Communication of a Shared Vision ...hen they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and accomplishing that vision with a sense of integrity builds trust in you as an individual and as a  more...

Leading by Enabling In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will  more...

Managing Working Capital Working capital management influences both a firm's risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course,  more...

Screening Applicants ...importance of effective hiring, you've considered all of your hiring options, and you've effectively marketed the job opportunities in your organization using a behavioral-based job description. Applicants are pouring in. What do you do next? You must become skilled at screening applicants so that you can narrow the field to the group of individuals who appear to be best suited to the needs of  more...

Object-Oriented Analysis and Design with UML System and Object Behavior To introduce operations and attributes, state and activity diagrams, and to show the importance of a review of the class model  more...

Application Stability and Deployment in C NET Applications To recognize the importance of application vulnerability testing, perform assembly vulnerability testing tasks, and identify best practices for hardening ASP .NET applications  more...

SUSE Linux Hardware and Documentation To configure hardware components, to use documentation in troubleshooting, and to recognize the importance of documenting installation procedures  more...

Application Stability and Deployment in VB NET Applications To recognize the importance of application vulnerability testing, perform assembly vulnerability testing tasks, and identify best practices for hardening ASP.NET applications.  more...

Evaluating Brand Effectiveness ...yal to your brand.This course concludes by explaining the importance of a brand equity measurement system and all of its pertinent components. Through the use of brand audits and tracking studies, you will apply strategies for monitoring and evaluating your brand equity. Finally, you will establish a management system to keep all your brand research organized and easily accessible. The power of  more...

Steps for Successful ISO Registration An organization must carefully plan and integrate into their own quality management system a comprehensive strategy to comply with ISO 9001:2000 requirements. This course discusses the necessary steps required to organize for ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected.  more...

Supply Chain Management Strategies This course will present fundamental supply chain management (SCM) strategies one needs to consider before implementing an effective and workable SCM system. SCM concepts and strategies included in this course are centralized and decentralized distribution systems, push- and pull-based supply chains, risk pooling, the bullwhip effect, and centralized and decentralized inventory systems. The course  more...

Security Safety and Communication To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner  more...

Recognizing Safety Procedures Effective Communication and Professional Behavio To recognize the importance of workplace safety and professional workplace behavior  more...

Using Effective Remote Communication To recognize the importance of effective communication and professional workplace behavior  more...

Managing Efficiencies of IT Projects Are you delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process  more...

Strategic Planning and Positioning for IT Projects Have you ever been involved in information technology (IT) projects where the client was disappointed with the deliverable? Are you looking for new approaches and strategies to help you better plan for your next IT project? As you proceed through this course, you will learn new methods of strategic project planning to help you plan more effectively for your next IT project. In addition, you will  more...

SUSE Linux Hardware and Documentation To configure hardware components, to use documentation in troubleshooting, and to recognize the importance of documenting installation procedures  more...

Using Effective Remote Communication To recognize the importance of effective communication and professional workplace behavior  more...

Recognizing Safety Procedures Effective Communication and Professional Behavio To recognize the importance of workplace safety and professional workplace behavior  more...

Security Safety and Communication To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner  more...

Hazardous Waste Generator Awareness ...mulation Areas and 90-Day Accumulation Areas. Lastly, the importance of, and methods for, waste minimization and spill prevention and response are defined. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify and characterize all wastes, properly label and manage waste containers, use a manifest when RCRA  more...

Communicating for Contacts ...e of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In this course, you will learn how to improve your skills as an  more...

Planning an Effective Business Meeting If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your  more...

Team Feedback A Guide ...ormance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital. Managing team performance is complex, because effective teams depend on synergy between individual and team factors. In this course, you will learn what makes teams  more...

Improving Your Cross-cultural Communications ...pport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication.Cross-cultural communication is often boosted by global e-communication including electronic mail, videoconferencing, and Internet conferencing. You'll look at the options available and examine the downside of information technology, too.Finally, you'll learn that cross-cultural  more...

Working with Internal Customers ...successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially  more...

The Customer Service Agent in Action ...tand their essential functions as well as the context and importance of their work. Increasingly, CSAs are responsible for managing customer relationships. Their jobs have evolved from simple processing of customer service requests to more complex nurturing of the customer, supporting company profitability by building customer loyalty. CSAs collect more detailed data than ever before, assess  more...

The Contact Center and the Technical Support Agent In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy ... intellectual and human assests. The course covers the importance of a clear and effective strategy in successfully implementing an e-learning solution, the need to link the strategy to organizational business goals, and pointers that direct translating the strategy into an action plan. Learn To To identify ways in which an organization's human assets  more...

Sales Skills Prospecting Addressing Needs In Sales Skills: Prospecting and Addressing Needs, participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To  more...

Sales Skills Overcoming Obstacles ...ns (0.5 - 1 hour) Understand the importance of anticipating objections. Complete a key-issues matrix when speaking to clients. Ask specific questions to help you understand clients' decision-making practices. Recognize the difference between stalling and raising objections.  more...

Consulting Skills The Consulting Process ... into the new facility, you must impress upon Cynthia the importance of implementing her ergonomic initiatives on or before the deadlines you agree on. Unit 2: Setting Consultant Parameters (0.5 - 1 hour) Identify the criteria for effective goals. Set effective goals with a consultant. Identify the steps for empowering a  more...

Managing Business Risk Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences  more...

Managing Business Risk Financing Contingency Planning ...the major responsibilities of contract management and the importance of developing a business contingency plan. Learn To Identify the categories of risk financing tools. Identify the legal characteristics of insurance contracts. Identify the major responsibilities of contract management.  more...

Advanced Six Sigma The Improve Control Phases of DMAIC The Improve phase in the DMAIC model of Six Sigma implementation helps the practitioners to generate solutions, select the best solution, and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process. Learn To:  more...

Object Analysis Design Requirements Analysis ...rientation Duration: 1 - 2 Hour(s) Identify the importance and capabilities of Object Oriented methods. Identify some of the difficulties in system development. Identify the benefits of Object Orientation. Identify how Object Orientation models the real world. Identify the purpose of Object Oriented methods of development. Identify the environments in which Object Oriented  more...

Object Analysis Design Design Implementation ...s commonly used in Object Oriented Design. Identify the importance of Class Specification. Fully define Attributes for the Design phase. Fully define Operation Signatures for the Design phase. Identify what must be defined before an Association can be implemented. Identify the characteristics of Aggregation in Class Diagrams. Identify the alternative ways Objects communicate with  more...

Exchange Server 5 5 Design Implementation - Part 3 ...hat manage Directory Replication between sites with their importance. Sequence the order of events during the configuration of Directory Replication between three sites. Identify the reasons to force Directory Replication from a specific inbound site. Unit 4: Public Folders Replication Duration: 2 Hour(s) Identify the features of the Public Folder components. Set up the  more...

NDS Design and Implementation Part 1 ...e Synchronization Duration: 2 Hour(s) Identify the importance of time synchronization on a network. Match each IPX server type with its description. Identify the methods by which servers communicate. Identify NTP time source for IP and IPX servers. Identify conditions that affect planning a time synchronization strategy. Identify the advantages and considerations for implementing  more...

Business Code of Conduct Confidentiality Company Assests ...importance of confidentiality at all levels and provides examples of breaches of confidentiality. It also covers employee obligations and the consequences of confidentiality breaches. Learn To: Identify internal and external breaches of confidentiality. Identify consequences of breaching confidentiality. Identify measures for protecting confidential information. Audience: All  more...

Business Code of Conduct Sarbanes Oxley Act ...is course provides an awareness of Sarbanes-Oxley and the importance of management's overall responsibilities. Learn To: Identify important areas covered by Sarbanes-Oxley. Identify director independence requirements. Identify responsibilities of audit, nominating, and compensation committees. Audience: Employees within a finance department, managers, and executives  more...

International Business Essentials The Global Business Environment ...Middle East, and the Americas. The program focuses on the importance of being culturally competent. Students also learn how to define the PPP theory, how to identify guidelines for conducting business with people of different cultural orientations, and how to adhere to the basic business practices, protocol, and behavior styles of other cultures. Learn To: Identify the four types of  more...

Strategic Sales Gaining Access to the Executives ...ation, and buyer action. Learn To: Identify the importance of selling to top executives by using an executive mindset. Identify reasons to prepare for contacting the executive. Audience: This course is for senior sales professional that are tasked with selling enterprise solutions at an executive level. Also, this series is appropriate for salespeople wanting to move up into  more...

Balanced Scorecard Corporate Strategy ...tegic planning and operational efficiency. Identify the importance of strategic planning. Identify the core principles of strategic planning. Identify the role a balanced scorecard plays in strategic planning. Identify the steps involved in strategic planning. Audience: This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and  more...

Balanced Scorecard Implementing ...: Implementing the Balanced Scorecard, you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map to support your  more...

Balanced Scorecard Measuring Business Objectives ...ecard - Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your organization?s  more...

Self Development Positively Influencing Others ...erbal communication. Recognize the importance of verbal communication. Identify steps to improve and encourage active listening skills. Identify actions that encourage active listening. Identify the Satir modes. Identify the Satir modes and appropriate responses to the Satir modes.  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O ...importance of good initial database design, and the methods used to tune an Oracle9i production database. Students learn how to use the available Oracle tools to recognize, troubleshoot, and resolve common performance-related problems in administering an Oracle database. Learn To: o Match the optimizer modes with their descriptions. o Match the OPTIMIZER_MODE parameter values with their  more...

Commerce Server 2000 Design Impl Part 2 Users Objects Catalogs ...s the second course in a five part series that covers the importance of user authentication and how to set up identification, authentication, and profiling systems for anonymous and registered users. The course also focuses on catalogs in a Commerce Server Web site, the tools used to create one, and the skills required to build Web pages to browse and search catalogs. Learn To: o Identify  more...

Organizational Skills Time Management ... Learn To Understand the importance of time management. Recognize the myths of time management. Differentiate between important and urgent issues. Identify time control problems. Develop a time management plan. Audience This course is for managers and  more...

Stress Management Fundamentals for Managers ...undamentals for Managers, you will learn to recognize the importance of managing your own stress and addressing stress-inducing factors in the organization. You will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing workplace stress, you  more...

Stress Management Fundamentals for Employees ...: Develop a basic understanding of stress and the importance of stress management. Understand different sources of stress and responses to stress. Understand how changes in lifestyle and attitude can reduce stress. Audience: The target audience for this course is individuals who want to improve their understanding of the causes and impact of stress, and learn ways to  more...

Creativity Innovation Fostering a Ceative Environment ... Demonstrate an understanding of the importance of retaining creative employees. Practice using the factors that will encourage retention of creative employees. Simulation Overview: In this simulation, you will meet with Susan Cole, a Human Resources Advisor with Icon's Human Resource Department. Susan  more...

Financial Management Understanding Financial Statement ...inancial statements. Learn To: Identify the importance aspects of major financial statements. Identify methods to prepare an income statement. Identify adjustments made in preparing a balance sheet. Identify the key ratios for analyzing the balance sheet. Identify key information derived from a cash flow statement. Audience: Non-financial professionals  more...

Financial Management Financial Planning Forecasting ... of a financial plan with their features. Identify the importance of developing a financial plan. Match different users with their purposes for using a financial plan. Identify key inputs for formulating a financial plan. Identify guidelines for creating a financial plan. Unit 2: Financial Planning Process (1 hour) Identify basic steps of the financial planning process.  more...

Financial Management Analyzing Financial Statements ...inancial statements. Learn To: Identify the importance of financial analysis. Identify types of financial analysis tools. Identify types of liquidity ratios. Identify key aspects of trend analysis. Identify key aspects of benchmarking. Identify types of warning signals in financial analysis. Audience: Non-financial professionals including managers,  more...

Financial Statements Financial Statements Analysis ...nagers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Financial Statement Fundamentals (0.5 - 2 hours)  more...

Financial Statements Reading Analyzing an Annual Report ...nagers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Reading an Annual Report (0.5 - 2 hours)  more...

Financial Statements Analyzing Cash Flows ...nagers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Cash Flow Performance (0.5 - 2 hours)  more...

Interpersonal Communication Listening Skills ...on (0.5 - 1 hour) Understand the importance of responding to a speaker. Provide effective feedback. Ask the speaker appropriate questions. Interpret a speaker's body language. Use your body language appropriately. Simulation Overview:  more...

Interpersonal Communication Telephone Skills ...on (0.5 - 1 hour) Understand the importance of telephone skills. Recognize how your telephone skills affect your company's image. Provide efficient customer service through good telephone skills. Incorporate positive personal attributes into telephone interactions. Employ  more...

E-mail Etiquette Using E-mail to Communicate Successfully ...ring your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to write an effective subject line, the best way to relay information, how to prepare for recipient reactions, and how to use emoticons effectively. Learn To Identify the guidelines for writing subject lines. Identify how you should construct your  more...

E-mail Etiquette Writing Effective E-mail Messages ...iting, how to achieve your e-mail message objectives, the importance of using correct punctuation, how to construct effective sentences and paragraphs, and how to edit your e-mail messages. The program also focuses on the importance of using specific words to avoid vagueness and using active voice rather than passive. Learn To Identify the differences between writing online and  more...

Excellence in Service Fundamentals for Employees ...sitive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between supporting your internal team and how it positively enables you to exceed your external customer's expectations. Learn To: Understand the importance of customer  more...

Excellence in Service Establishing Service Standards ...implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally, you will learn how to monitor performance against these standards to identify areas for continuous improvement. Learn To: Identify the importance of understanding customer expectations by evaluating the criteria customers use to  more...

Call Center Inbound Customer Service ...ion (0.5 - 1 hour) Recognize the importance of call center service. Understand your role as a representative of your company. Know the benefits of satisfying customers. Identify the guidelines you should follow to provide excellent service. Simulation Overview:  more...

Wireless LAN Security Curriculum ...of security. It covers authentication, encryption and the importance of security. It also covers network design, risk assessment and mitigation. This curriculum consists of two Skill Builder courses: Wireless LAN Security: Part 1(Specifications and Standards) Wireless LAN Security: Part 2(Deployment and Auditing) Learn To See individual course descriptions for specific course  more...

Workplace Aggression Defusing Aggressive Situations In Workplace Aggression: Defusing Aggressive Situations, participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has  more...

Workplace Aggression Taking a Proactive Approach ...cy response team. Discuss the importance of an Employee Assistance Program. Follow four steps when conducting an interview. Follow the appropriate guidelines when disciplining or dismissing an employee. Audience Managers who want to learn how to successfully establish a workplace aggression policy and use  more...

Wireless LAN Security Part 1 Specifications Standards ... covers authentication and encryption. It also covers the importance of security and how to secure the enterprise network. Finally, it covers wireless LAN Standards and security specification standards. Learn To To match wireless network security definitions with their features. To identify features of wireless technology that are  more...

Recruiting Retention Staffing Your Organization ...te a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job openings. In addition, the program defines and outlines ways to comply with the many employment laws impacting the entire employment process. Learn To  more...

Recruiting Retention Keeping Your Good Employees ...program. As Linda's manager, you will need to explain the importance of retaining employees, as well as review the orientation process in order to ensure Linda's success. Unit 2: Work Environment and Feedback (0.5 - 1 hour) Identify aspects of the work environment that affect employee retention. Sequence the steps for conducting a feedback  more...

Human Resource Law Americans With Disabilities Act ...d Spear, a Human Resources Representative, to discuss the importance of Icon complying with the Americans With Disabilities Act. Through a series of questions, you will gain a greater understanding of the Act, the protection it provides to covered employees, and the reasons why an individual covered under the ADA is qualified for a job. Unit 2: Employer Duties (0.5 - 1 hour)  more...

Decision Making Problem Solving Decision Making Fundamentals ...ng (0.5 - 1 hour) Understand the importance of group decision making. Determine who is responsible for making decisions in a group. Identify the characteristics of effective decision making groups. Recognize how groups influence decision making. Address groupthink.  more...

Leadership Development Delegation ...on (0.5 - 1 hour) Understand the importance of delegation. Avoid common misconceptions about delegation. Recognize the difference between activity and productivity. Fulfill the roles of a delegator. Understand the characteristics of an effective delegator.  more...

Leadership Development Goal Setting ...ion (0.5 - 1 hour) Recognize the importance of goal setting. Understand the benefits of meeting goals. Make goals work. Translate goals into results. Set goals for more difficult projects. Simulation Overview: In each simulation, you  more...

Leadership Development Motivation ...on (0.5 - 1 hour) Understand the importance of motivation. Identify the factors that can lead to low motivation. Recognize how increased motivation benefits employees and organizations. Demonstrate actions and attitudes that enhance employee motivation. Simulation Overview:  more...

Business Problem Solving Problem Solving Fundamentals ...arning Time 2 to 4 hours Objectives Unit 1: The Importance of Problem Solving (0.5 - 1 hour) Select ways that problems can be handled. Identify inadequate responses to a problem. Avoid an inadequate response to a problem. Select the information that you should know about a problem.  more...

Value Chain Management Elements of the Value Chain ...he key components of successful products or services, the importance and benefits of customer loyalty, and customization. This course teaches how collaboration, delivery, production, and outsourcing change the scope of a business and improve a company a a s profits. You will learn how to gain strategic hold through branding, supplier relationships, unique offerings, and ensuring customer  more...

Essentials of Management Succeeding as a New Manager ... Learn To Understand the importance of your attitude when managing others. Conduct a successful first meeting with employees. Follow five guidelines for earning respect from your employees. Respond appropriately to individuals who question your authority.  more...

Conducting Meetings The Meeting Process ...ive meeting agenda. Understand the importance of taking minutes during a meeting. Simulation Overview: In this simulation, you will be meeting with Pam Armstrong to discuss the process for planning meetings. Through your questions and answers, you will learn why it is important to plan thoroughly for all meetings, discuss the  more...

Facilitation The Facilitation Process ...on: The Facilitation Process, participants will learn the importance of and the correct way to prepare for a facilitation, the most effective way to guide a meeting, and the best way to achieve sustainable results. Specifically, they will learn how to assess a team's situation and needs, how to apply structural tools to make a meeting successful, and how to ensure that every team member  more...

Total Quality Management Fundamentals ... Quality Management. Recognize the importance of the two types of quality costs. Recognize elements of a quality cost reporting system. Simulation Overview: In this simulation, you will meet with Don Hamilton, Regional Vice President of Sales at Icon International. You are a consultant hired to study the  more...

Total Quality Management Principles ...ustomer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. Learn To Recognize how to develop a customer needs map. Identify the four stages of team development.  more...

Managing Performance The Performance Appraisal Process ...ss. As Patty's supervisor, you will need to emphasize the importance of the self-evaluation and give Patty clear instructions on how to complete this aspect of the appraisal process. Next, you will meet with Susie Darnell, a co-worker of Patty's, to obtain feedback on Patty's performance. It will be important to avoid influencing Susie's evaluation of Patty. Unit 2: Conducting an Appraisal  more...

Managing Generations in the Workplace Generations Working Together ...orkplace: Generations Working Together you will learn the importance of managing the generations in the workplace. It teaches how intergenerational confrontation can be a positive interaction, how to effectively coach and manage intergenerational teams so as to maximize their performance, and how to motivate employees and promote winning behaviors. Learn To  more...

Managing Change Overcoming Change Obstacles ...ring a change, are also covered in this course, as is the importance of change teams and the different types of change teams that exist. Learn To Identify the various negative reactions to change. Encourage creativity in your employees. Develop commitment to change in your employees.  more...

Managing High Performers Creating a Retention Strategy ...ective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. Learn To The importance of training and career management. How to motivate and compensate high performers. How to retain high performers. Audience  more...

Managing High Performers Implementing Recognition Programs ...nting Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company a a s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each. Learn To  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ... for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a  more...

Organizational Crisis Mgmt Managing a Crisis ...It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for example, product recalls, executive departures, strikes,  more...

ISO 9001 2000 The Auditing Process ...he basic audit procedures and requirements as well as the importance of starting and closing the audit in the correct fashion. Learn To Identify features of a quality audit. Identify features of an audit checklist. Develop an opening meeting agenda. Identify three types of Quality  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...importance of effective and controlled communications. Guidelines are presented on handling calls, controlling the communication flow, messages and audiences, and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media, providing clear guidelines on  more...

Project Management Project Management Framework ...gement - Project Management Framework, you will learn the importance of projects within an organization, why all projects should be tied to an organization's strategic plan, and the five major activities involved in managing a project. You will also learn the differences between projects and programs and how a project life cycle differs from a product life cycle. Finally, you will learn the  more...

Project Management Project Scope Management ...ques to analyze scope definition. You will also learn the importance of a Work Breakdown Structure (WBS), including concepts, design procedures, and the outputs resulting from the WBS creation process. Finally, you will learn how to verify and control the scope of a project. Learn To: Understand Scope Management and its role in the Project Management structure. Understand the  more...

Project Management Human Resource Management ...e project managers possess. You will also learn about the importance of proper planning before assembling a project team, as well as the process for acquiring effective team members. Finally, you will learn how to develop and manage a project team, including building team cohesiveness and managing conflict. Learn To: Understand the importance of the Human Resource Management in  more...

Project Management Project Communications Management ...ions have on communication. You will also learn about the importance of distributing information to project stakeholders, as well as how to report project performance by using a variety of tools and techniques. Finally, you will learn how to manage stakeholder communications, including how to conduct an effective kick-off meeting. Learn To: Understand the importance of planning  more...

Project Management Project Procurement Management ...oject Procurement Management processes. Understand the importance requesting responses and selecting sellers processes play during Project Procurement Management. Understand the purpose of key contract management activities and how the contract administration process prepares the contract for closure. Audience: The target audience for this course is individuals interested in the  more...

Six Sigma Six Sigma Essentials ...igma (0.5 - 1 hour) Identify the importance of statistical process control. Identify the role of sigma in quality control. Identify the aims of a Six Sigma business process improvement strategy. Identify the relevance of Six Sigma quality levels. Identify applications of  more...

Team Participation Teamwork Fundamentals ...s as a team member. Understand the importance of establishing ground rules. Set appropriate ground rules. Recognize the four stages of team building. Realize how the stages of team building can benefit teams. Simulation Overview: In this simulation, you are  more...

Virtual Teams Communicating Effectively ...Effectively in Virtual Teams, participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To  more...

Virtual Teams Participating in Virtual Meetings ...virtual team members. Identify the importance of trust among members serving on a virtual team. Build trust with members of a virtual team. List three characteristics exemplified by trustworthy virtual team members. Simulation Overview: In this simulation, you will meet  more...

Virtual Team Mgmt Managing Virtual Team Relationships ... manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary managers through the use of management techniques. Finally, you will learn how virtual team managers can incorporate collaborative efforts into their virtual teams and what technology can assist these efforts. Learn To  more...

Principles of Marketing Writing a Marketing Plan Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Learn To Determine your product's market  more...

Brand Management Fundamentals of Brand Management ...l brand information, including common branding terms, the importance of brand value, the characteristics of a good brand name and brand mark, and the responsibilities a brand manager should fulfill. The program also details the role brand management plays in the strategic marketing process, the steps of the consumer adoption process, the different types of branding strategies, and the signs  more...

Cross-Functional Teams Selecting Cross-Functional Team Members ...ers (0.5 - 2 hours) Identify the importance of technical and interpersonal skills to cross-functional team leadership. Identify the necessary skills-set of a cross-functional team leader. Identify how cross-functional team leaders are selected. Identify the reasons the cross-functional team leader and  more...

Brand Management Building Brand Equity ...brand equity, the benefits brand equity provides, and the importance of maintaining brand equity. Learn To Identify sources of brand equity. Utilize brand associations to manage brand identity. Identify how direct and indirect distribution channels can influence brand equity.  more...

XML Building XML-Based Web Applications Part 4 ...ill provide the learner with a solid understanding of its importance and practice of its usage. The structure of the DOM is presented in detail, along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation on the server and clinet is covered. The manipulation and display of XML data is covered. The final area of DOM to be covered is  more...

XML Building XML-Based Web Applications Part 4 ...ill provide the learner with a solid understanding of its importance and practice of its usage. The structure of the DOM is presented in detail, along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation on the server and clinet is covered. The manipulation and display of XML data is covered. The final area of DOM to be covered is  more...

Achieving Success Without Authority Personal Accountability ...hority: Personal Accountability a ? you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition, you will learn how to have effective working relationship, the skills you need for coaching, and the steps to self-management. This course also covers personal  more...

Achieving Success Without Authority Focusing on Results ...ess Without Authority: Focusing on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals. Employees must  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ...chnology and application integration, and emphasizing its importance as the 'Next Generation Internet'. The Distributed Computing Model is discussed as well as the foundational importance of XML Web Services. The course also gives an overview of the .NET Platform, discussing each of the five core elements of the platform. The majority of this course is devoted to a high-level discussion of the  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ...chnology and application integration, and emphasizing its importance as the 'Next Generation Internet'. The Distributed Computing Model is discussed as well as the foundational importance of XML Web Services. The course also gives an overview of the .NET Platform, discussing each of the five core elements of the platform. The majority of this course is devoted to a high-level discussion of the  more...