Online Importance eLearning - Training Resources

Boost Your Self-Confidence And Enjoy Selling Success Reinforce your self-motivation, understand how to improve your attitude and set goals. Selling success is part product and industry knowledge, part people and communication skills and part attitude and perspective. Strengthen your self-image, set and achieve goals that reach your company`s and your own expectations and reinforce your self-motivation to take control of what you can to reach your  more...

Java 2 -- java.lang Package ...its classes, interfaces, and exceptions. It explains the importance of the java.lang package in Java programming. You will learn about the importance of the Object class, which is the super class for all Java classes. The unit also explains how the Class class encapsulates the run-time state of an object or interface. It also defines how the ClassLoader class loads the classes at run time.  more...

Java 2 -- Enterprise Java ...Enterprise JavaBeans (EJB) by explaining its features and importance. You will learn about transaction management as provided by EJB. You will learn to differentiate between the two types of Enterprise JavaBeans, session beans and entity beans. Further, the unit provides an overview of CORBA by explaining its architecture, features, and protocols. The implementation of CORBA in Java is also  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding ...d post-operative. Finally we will cover the advantage and importance of using a clearinghouse and the function they play in claims submission. We will look at the various costs associated with using a clearinghouse and which one works best for your specialty. We will also examine submitting claims directly to an insurance company without using a clearinghouse.Enroll in this course if you: Are  more...

The Power of being Different ...ocuses on increasing the insight of course members in the importance of moving away from incrementalism (continuous innovation that guarantees safe but small successes), and getting used to radicalism (innovating in a complete different field: doing what others haven`t thought of yet). The course will provide the basics one can maintain to preserve an innovative spirit and assure impulses for  more...

Stormwater Subcontractor Short Course ...ntractors on the basics of stormwater compliance, and the importance of protecting and maintaining BMPs on a construction site. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This certificate is approved by the United States Green Building Council (USGBC).  more...

Social and Emotional Learning ...urse covers the meaning of emotional intelligence and the importance of social and emotional skills in teaching and parenting. This course is for teachers and parents and anyone involved in helping young people with their learning. The course covers the basics of Social and Emotional Learning- what it is; why it is important in schools and in the home today. It also provides information on  more...

Spanish Language: Electrical Safety (Seguridad con la Electricidad) ...icity, safe work practices, lockout/tagout procedures and importance of PPE and housekeeping when working on electrical equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Electrical Safety (Seguridad con la Electricidad) This course  more...

Sales Management Strategies & Tactics ... Management? book, in a week. The pages which are of more importance will be indicated in the weekly guideline to the students. The students will have to contribute to a discussion thread, on the topic of the week and also respond to a weekly online quiz. This will involve 10- 15 minutes of online work every day, apart from nearly two hours of reading, every week. Through the discussion board  more...

Quicken 2000 Level 1 ...0 s automated personal financial planning features. The importance of securing files with passwords and backing up data is stressed. Mastery of the topics introduced in this course will enable students to utilize Quicken 2000?s automated personal financial planning features to create accounts, track transactions, write and print checks, and reconcile accounts. Students will learn how to use  more...

Outlook 2007 Level 2 ...ctivate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages; request delivery receipts; and create e-mail polls. Outlook 2007 Level 2 This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default message formats and fonts, as well as by adding  more...

Listening Skills for the Workplace ...he old saying goes, "It pays to listen." Yet, despite its importance, listening is often at the bottom of the hierarchy of communication skills taught at the work place. Most people have far more training in reading, writing, and speaking than they do in listening- even though all of us spend far more time listening. A study by Wolvin & Coakley in 1991 found that most experts agree that people  more...

Life Cycle Assessment for Designers Learn designers and builders how life cycle assessment can be used in the selection of products and materials. Life Cycle Assessment for Designers In this online course you will gain an understanding of how Life Cycle Assessment (LCA) supports the role of the Interior Designer and other green builders in achieving sustainable interiors, and the importance of LCA in materials selection. You will  more...

Introduction to K-12 Online Teaching The Intro to K-12 Online Teaching is a 10 contact-hour, one-week online course that is teacher-facilitated, which is a level of student-instructor interaction between a totally self-paced course and one that is instructor-led. It means you can go through the course at your own pace but an instructor is available to help whenever you need it along the way. Intro to K-12 Online Teaching is designed  more...

How To Master Business Writing ... punctuation, and grammar rules. It teaches students the importance of pre-writing activities, such as audience analysis, brainstorming, outlining, and first drafts. It covers sentence and word choice so the students will be able to determine the most effective and appropriate words and sentence lengths. The course warns the students of common pitfalls, such as wordiness, cliches, active vs.  more...

Faculty Introduction to Online Teaching Introduction to Online Teaching is a two-week, self-paced online course designed to give you an understanding of developing and teaching online courses. ? This course is designed for faculty, although certainly the premises are the same for K-12 educators, as well.? Those wishing to earn a State Board Continuing Education Unit (SB-CEU) might prefer to enroll in the Intro to Online Teaching for  more...

Excel 2000 Expert Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges; sort, outline, and filter lists; import and export data; use PivotTables, PivotCharts, and data analysis tools; as well as how to merge and link workbooks. Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges; sort, outline, and  more...

Excel 2000 Level 3 ...outline and filter lists, and import and export data. The importance of proper management and password protection is also stressed. Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter lists, and import and export data. In addition, students will be taught how to use PivotTables, PivotCharts, and data  more...

Excel 2000 MOUS This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. Students will also be able to apply the advanced features of Excel 2000 to work with records and ranges; sort, outline, and filter lists; and import and export data. This course familiarizes students with many  more...

Excel 2000 This course begins by introducing students to the basic features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. As students become more advanced, they will be able to work with records and ranges, sort records, outline and filter lists, and import and export data. This course familiarizes students with the  more...

Customer Service for Bars and Restaurants-Online ...ity and harmony among staff. She will teach employees the importance of friendly and professional service. At the end of the course, you will be offered the opportunity to purchase an Official University Certificate for $39, though this is entirely optional. If you choose not to purchase the Official University Certificate, you may select a Letter Certificate in the form of a Word document at  more...

Build Your Own BIZ(tm) - Customer Service Strategies ...importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may  more...

Access 2007 Level 1 ...tabase should be designed and set up. They will learn the importance of establishing relationships, as well as how to establish and edit relationships and enforce referential integrity. Access 2007 Level 1 This entry-level course introduces students to the basic elements that comprise a Microsoft Office Access database. Students will learn what a database is and how an effective database  more...

Communicating in Sales Teams ...within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive listening and assertive speaking techniques to enhance their performance. You'll also build your awareness of communication barriers and how to use nonjudgmental language when communicating with your team members.The course will provide information on how to make your sales team  more...

Field Sales Foundations Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the  more...

Evaluating Brand Effectiveness ...yal to your brand.This course concludes by explaining the importance of a brand equity measurement system and all of its pertinent components. Through the use of brand audits and tracking studies, you will apply strategies for monitoring and evaluating your brand equity. Finally, you will establish a management system to keep all your brand research organized and easily accessible. The power of  more...

Generating Creative and Innovative Ideas Is creativity within everyone's grasp? Are people innately creative, or is this a skill that some learn, and others don't?If you have ever watched children at play, it's easy to conclude that all people start at the same level, with the same creative ability. Perhaps they lose their "creative toolboxes" with the self-consciousness of adolescence, or as other demands compete for attention.Whatever  more...

The Contact Center and the Technical Support Agent In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as  more...

Customer Service Procedures ...importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate  more...

Interacting with the Customer ...importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication  more...

Managing Conflict Stress and Time Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage  more...

Working with Internal Customers ...successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially  more...

The Customer Service Agent in Action ...tand their essential functions as well as the context and importance of their work. Increasingly, CSAs are responsible for managing customer relationships. Their jobs have evolved from simple processing of customer service requests to more complex nurturing of the customer, supporting company profitability by building customer loyalty. CSAs collect more detailed data than ever before, assess  more...

Service Teams and Service Stars ... achievers, you will grasp the meaning of leadership, the importance of long-term focus, and the secrets to making your customers more memorable. In this course you will also explore the importance of being a little "self-serving." You are much better caretakers if you practice taking care of yourself. After looking at individual excellence, you will look inside the workings of a championship  more...

Improving Your Cross-cultural Communications ...pport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication.Cross-cultural communication is often boosted by global e-communication including electronic mail, videoconferencing, and Internet conferencing. You'll look at the options available and examine the downside of information technology, too.Finally, you'll learn that cross-cultural  more...

Effective Telephone Techniques This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology  more...

Team Feedback A Guide ...ormance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital. Managing team performance is complex, because effective teams depend on synergy between individual and team factors. In this course, you will learn what makes teams  more...

Communicating for Contacts ...tside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In this course, you will learn how to improve your skills as an interesting  more...

Getting the Most from Business Documents ...met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the different business document types such as memos, reports, and proposals and the best uses for each. The course shows you how to align the message content, document type, and  more...

Planning an Effective Business Meeting If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your  more...

Sales Forecasting - Forecasting for Success In "Sales Forecasting - Forecasting for Success," you will cover the skills and information necessary to understand the importance of sales forecasting, develop a sales forecast, and emphasize teamwork to realize your goals.  more...

Relationship Management - Preparing the Client Relationship ...paring the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to  more...

Relationship Management - Building the Client Relationship ...ilding the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items to help you build trust with  more...

Managing Business Risk - Financing and Contingency Planning Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan.  more...

Estimating Activity Costs ...ferent project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and outputs involved in the Project Cost Management processes. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Cost  more...

Budgeting and Controlling Costs ...nd monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and Cost Control processes. Through interactive learning strategies and real-life scenarios, the learner will explore these processes and gain a better understanding of the Project Cost  more...

Elements of Project Human Resource Management ...ct completion and success. This course will emphasize the importance of Project Human Resource Management to project performance. It will cover the basic elements of Project Human Resource Management and the inputs, tools and techniques, and outputs of the first Project Human Resource Management process, Human Resource Planning. Through interactive learning strategies and real-life scenarios,  more...

Initiating a Project and Preparing the Project Plan ...e life cycle of a project. This course will highlight the importance of project integration management to project performance. It will cover the project inputs, tools and techniques, and outputs of the following processes in the Project Integration Management knowledge area: Develop Project Charter, Develop Preliminary Project Scope Statement, and Develop Project Management Plan. Through  more...

Project Integration Executing and Completing a Project ...mance, and meet project goals. This course highlights the importance of project integration management to project performance. It covers the inputs, tools and technologies, and outputs of the following integrative processes in project management: directing and managing project execution, monitoring and controlling project work, initiating integrated change control, and closing the project or  more...

Planning Project Scope ...cts involved in a project. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs to, the tools and techniques for, and the outputs of the project scope management processes that deal with creating a Project  more...

Controlling Project Scope ...ut the project life cycle. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project management processes of the Scope Management knowledge area. This course will cover the project inputs, tools and  more...

Portfolio Management Processes and the Organization ...throughout the organization. This course will examine the importance of understanding how portfolio management processes function within the organization, and relate the importance of portfolio management processes and Process Groups. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute  more...

Portfolio Management Process Groups The processes involved with portfolio management are meant to enhance the likelihood of a portfolio yielding the intended results. However, these processes should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team  more...

Application Stability and Deployment in VB NET Applications To recognize the importance of application vulnerability testing, perform assembly vulnerability testing tasks, and identify best practices for hardening ASP.NET applications.  more...

SUSE Linux Hardware and Documentation To configure hardware components, to use documentation in troubleshooting, and to recognize the importance of documenting installation procedures  more...

Project Management Fundamentals ...importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a process, is the supervision and control of the work  more...

Virtual Team Management - Managing Virtual Team Relationships In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary  more...

Object-Oriented Analysis and Design with UML System and Object Behavior To introduce operations and attributes, state and activity diagrams, and to show the importance of a review of the class model  more...

Application Stability and Deployment in C NET Applications To recognize the importance of application vulnerability testing, perform assembly vulnerability testing tasks, and identify best practices for hardening ASP .NET applications  more...

Six Sigma Team Dynamics and Performance ...of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process improvement project will fail. So how is effective teamwork ensured? The best way is by understanding Six  more...

Total Productive Maintenance How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to  more...

Screening Applicants ...importance of effective hiring, you've considered all of your hiring options, and you've effectively marketed the job opportunities in your organization using a behavioral-based job description. Applicants are pouring in. What do you do next? You must become skilled at screening applicants so that you can narrow the field to the group of individuals who appear to be best suited to the needs of  more...

Effective Budget Management ...nd the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual components. In this course, you will learn how to develop a cash budget and utilize various techniques to determine a company's current or desired cash flow and liquidity levels. You will also learn various techniques to monitor and control your company's budgeted costs as  more...

Managing Working Capital Working capital management influences both a firm's risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course,  more...

Creating a Business Execution Culture In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute  more...

Energizing and Empowering Employees ...make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to cultivate employee energy as well as the reasons why it's important. It shows you not only the need to energize and empower employees, but also how to do so. Then  more...

The Communication of a Shared Vision ...hen they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and accomplishing that vision with a sense of integrity builds trust in you as an individual and as a  more...

Leading by Enabling In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will  more...

ISO 9001 2000 - The Auditing Process "ISO 9001-2000: The Auditing Process": This course teaches the fundamentals of the auditing process for ISO 9001-2000. It explains the basic audit procedures and requirements as well as the importance of starting and closing the audit in the correct fashion.  more...

Total Quality Management - Principles "Total Quality Management: Deploying TQM Principles": This course builds on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process.  more...

E-Learning Essentials Pt 1 - E-Learning and Successful Strategy This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in  more...

Managing High Performers - Creating a Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent.  more...

Managing High Performers - Implementing Recognition Programs Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company's high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each.  more...

Balanced Scorecard - Implementing In "Balanced Scorecard: Implementing the Balanced Scorecard," you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy  more...

Balanced Scorecard - Measuring Business Objectives In "Balanced Scorecard: Measuring Business Objectives," you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your  more...

Executive Level Leadership - Becoming an Executive Leader Executive Level Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O ...importance of good initial database design, and the methods used to tune an Oracle9i production database. Students learn how to use the available Oracle tools to recognize, troubleshoot, and resolve common performance-related problems in administering an Oracle database. Learn To: o Match the optimizer modes with their descriptions. o Match the OPTIMIZER_MODE parameter values with their  more...

NDS Design and Implementation Part 1 ...e Synchronization Duration: 2 Hour(s) Identify the importance of time synchronization on a network. Match each IPX server type with its description. Identify the methods by which servers communicate. Identify NTP time source for IP and IPX servers. Identify conditions that affect planning a time synchronization strategy. Identify the advantages and considerations for implementing  more...

Exchange Server 5 5 Design Implementation - Part 3 ...hat manage Directory Replication between sites with their importance. Sequence the order of events during the configuration of Directory Replication between three sites. Identify the reasons to force Directory Replication from a specific inbound site. Unit 4: Public Folders Replication Duration: 2 Hour(s) Identify the features of the Public Folder components. Set up the visibility  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy ... intellectual and human assests. The course covers the importance of a clear and effective strategy in successfully implementing an e-learning solution, the need to link the strategy to organizational business goals, and pointers that direct translating the strategy into an action plan. Learn To To identify ways in which an organization's human assets  more...

Sales Skills Prospecting Addressing Needs In Sales Skills: Prospecting and Addressing Needs, participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To  more...

Sales Skills Overcoming Obstacles ...ns (0.5 - 1 hour) Understand the importance of anticipating objections. Complete a key-issues matrix when speaking to clients. Ask specific questions to help you understand clients' decision-making practices. Recognize the difference between stalling and raising objections.  more...

Consulting Skills The Consulting Process ... into the new facility, you must impress upon Cynthia the importance of implementing her ergonomic initiatives on or before the deadlines you agree on. Unit 2: Setting Consultant Parameters (0.5 - 1 hour) Identify the criteria for effective goals. Set effective goals with a consultant. Identify the steps for empowering a  more...

Managing Business Risk Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences  more...

Managing Business Risk Financing Contingency Planning ...the major responsibilities of contract management and the importance of developing a business contingency plan. Learn To Identify the categories of risk financing tools. Identify the legal characteristics of insurance contracts. Identify the major responsibilities of contract management.  more...

Advanced Six Sigma The Improve Control Phases of DMAIC The Improve phase in the DMAIC model of Six Sigma implementation helps the practitioners to generate solutions, select the best solution, and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process. Learn To: Understand  more...

Object Analysis Design Requirements Analysis ...t Orientation Duration: 1 - 2 Hour(s) Identify the importance and capabilities of Object Oriented methods. Identify some of the difficulties in system development. Identify the benefits of Object Orientation. Identify how Object Orientation models the real world. Identify the purpose of Object Oriented methods of development. Identify the environments in which Object Oriented  more...

Object Analysis Design Design Implementation ...es commonly used in Object Oriented Design. Identify the importance of Class Specification. Fully define Attributes for the Design phase. Fully define Operation Signatures for the Design phase. Identify what must be defined before an Association can be implemented. Identify the characteristics of Aggregation in Class Diagrams. Identify the alternative ways Objects communicate with each  more...

Business Code of Conduct Confidentiality Company Assests ...importance of confidentiality at all levels and provides examples of breaches of confidentiality. It also covers employee obligations and the consequences of confidentiality breaches. Learn To: Identify internal and external breaches of confidentiality. Identify consequences of breaching confidentiality. Identify measures for protecting confidential information. Audience: All  more...

Business Code of Conduct Sarbanes Oxley Act ...is course provides an awareness of Sarbanes-Oxley and the importance of management's overall responsibilities. Learn To: Identify important areas covered by Sarbanes-Oxley. Identify director independence requirements. Identify responsibilities of audit, nominating, and compensation committees. Audience: Employees within a finance department, managers, and executives  more...

International Business Essentials The Global Business Environment ...Middle East, and the Americas. The program focuses on the importance of being culturally competent. Students also learn how to define the PPP theory, how to identify guidelines for conducting business with people of different cultural orientations, and how to adhere to the basic business practices, protocol, and behavior styles of other cultures. Learn To: Identify the four types of  more...

Strategic Sales Gaining Access to the Executives ...ation, and buyer action. Learn To: Identify the importance of selling to top executives by using an executive mindset. Identify reasons to prepare for contacting the executive. Audience: This course is for senior sales professional that are tasked with selling enterprise solutions at an executive level. Also, this series is appropriate for salespeople wanting to move up into  more...

Balanced Scorecard Corporate Strategy ...tegic planning and operational efficiency. Identify the importance of strategic planning. Identify the core principles of strategic planning. Identify the role a balanced scorecard plays in strategic planning. Identify the steps involved in strategic planning. Audience: This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and  more...

Balanced Scorecard Implementing ...: Implementing the Balanced Scorecard, you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map to support your  more...

Balanced Scorecard Measuring Business Objectives ...ecard - Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your organization?s  more...

Self Development Positively Influencing Others ...erbal communication. Recognize the importance of verbal communication. Identify steps to improve and encourage active listening skills. Identify actions that encourage active listening. Identify the Satir modes. Identify the Satir modes and appropriate responses to the Satir modes.  more...

Commerce Server 2000 Design Impl Part 2 Users Objects Catalogs ...s the second course in a five part series that covers the importance of user authentication and how to set up identification, authentication, and profiling systems for anonymous and registered users. The course also focuses on catalogs in a Commerce Server Web site, the tools used to create one, and the skills required to build Web pages to browse and search catalogs. Learn To: o Identify  more...

Organizational Skills Time Management ... Learn To Understand the importance of time management. Recognize the myths of time management. Differentiate between important and urgent issues. Identify time control problems. Develop a time management plan. Audience This course is for managers and  more...

Stress Management Fundamentals for Managers ...undamentals for Managers, you will learn to recognize the importance of managing your own stress and addressing stress-inducing factors in the organization. You will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing workplace stress, you  more...

Stress Management Fundamentals for Employees ...To: Develop a basic understanding of stress and the importance of stress management. Understand different sources of stress and responses to stress. Understand how changes in lifestyle and attitude can reduce stress. Audience: The target audience for this course is individuals who want to improve their understanding of the causes and impact of stress, and learn ways to manage  more...

Creativity Innovation Fostering a Ceative Environment ... Demonstrate an understanding of the importance of retaining creative employees. Practice using the factors that will encourage retention of creative employees. Simulation Overview: In this simulation, you will meet with Susan Cole, a Human Resources Advisor with Icon's Human Resource Department. Susan  more...

Financial Management Understanding Financial Statement ...'s financial statements. Learn To: Identify the importance aspects of major financial statements. Identify methods to prepare an income statement. Identify adjustments made in preparing a balance sheet. Identify the key ratios for analyzing the balance sheet. Identify key information derived from a cash flow statement. Audience: Non-financial professionals including  more...

Financial Management Financial Planning Forecasting ...s of a financial plan with their features. Identify the importance of developing a financial plan. Match different users with their purposes for using a financial plan. Identify key inputs for formulating a financial plan. Identify guidelines for creating a financial plan. Unit 2: Financial Planning Process (1 hour) Identify basic steps of the financial planning process.  more...

Financial Management Analyzing Financial Statements ...ze financial statements. Learn To: Identify the importance of financial analysis. Identify types of financial analysis tools. Identify types of liquidity ratios. Identify key aspects of trend analysis. Identify key aspects of benchmarking. Identify types of warning signals in financial analysis. Audience: Non-financial professionals including managers, department  more...

Financial Statements Financial Statements Analysis ...nagers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Financial Statement Fundamentals (0.5 - 2 hours)  more...

Financial Statements Reading Analyzing an Annual Report ...nagers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Reading an Annual Report (0.5 - 2 hours)  more...

Financial Statements Analyzing Cash Flows ...nagers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Cash Flow Performance (0.5 - 2 hours)  more...

Interpersonal Communication Listening Skills ...on (0.5 - 1 hour) Understand the importance of responding to a speaker. Provide effective feedback. Ask the speaker appropriate questions. Interpret a speaker's body language. Use your body language appropriately. Simulation Overview:  more...

Interpersonal Communication Telephone Skills ...on (0.5 - 1 hour) Understand the importance of telephone skills. Recognize how your telephone skills affect your company's image. Provide efficient customer service through good telephone skills. Incorporate positive personal attributes into telephone interactions. Employ  more...

E-mail Etiquette Using E-mail to Communicate Successfully ...ring your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to write an effective subject line, the best way to relay information, how to prepare for recipient reactions, and how to use emoticons effectively. Learn To Identify the guidelines for writing subject lines. Identify how you should construct your  more...

E-mail Etiquette Writing Effective E-mail Messages ...iting, how to achieve your e-mail message objectives, the importance of using correct punctuation, how to construct effective sentences and paragraphs, and how to edit your e-mail messages. The program also focuses on the importance of using specific words to avoid vagueness and using active voice rather than passive. Learn To Identify the differences between writing online and  more...

Excellence in Service Fundamentals for Employees ...sitive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between supporting your internal team and how it positively enables you to exceed your external customer's expectations. Learn To: Understand the importance of customer  more...

Excellence in Service Establishing Service Standards ...implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally, you will learn how to monitor performance against these standards to identify areas for continuous improvement. Learn To: Identify the importance of understanding customer expectations by evaluating the criteria customers use to  more...

Call Center Inbound Customer Service ...ion (0.5 - 1 hour) Recognize the importance of call center service. Understand your role as a representative of your company. Know the benefits of satisfying customers. Identify the guidelines you should follow to provide excellent service. Simulation Overview:  more...

Wireless LAN Security Curriculum ...of security. It covers authentication, encryption and the importance of security. It also covers network design, risk assessment and mitigation. This curriculum consists of two Skill Builder courses: Wireless LAN Security: Part 1(Specifications and Standards) Wireless LAN Security: Part 2(Deployment and Auditing) Learn To See individual course descriptions for specific course  more...

Workplace Aggression Defusing Aggressive Situations In Workplace Aggression: Defusing Aggressive Situations, participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has  more...

Workplace Aggression Taking a Proactive Approach ...cy response team. Discuss the importance of an Employee Assistance Program. Follow four steps when conducting an interview. Follow the appropriate guidelines when disciplining or dismissing an employee. Audience Managers who want to learn how to successfully establish a workplace aggression policy and use  more...

Wireless LAN Security Part 1 Specifications Standards ... covers authentication and encryption. It also covers the importance of security and how to secure the enterprise network. Finally, it covers wireless LAN Standards and security specification standards. Learn To To match wireless network security definitions with their features. To identify features of wireless technology that are  more...

Recruiting Retention Staffing Your Organization ...te a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job openings. In addition, the program defines and outlines ways to comply with the many employment laws impacting the entire employment process. Learn To  more...

Recruiting Retention Keeping Your Good Employees ...program. As Linda's manager, you will need to explain the importance of retaining employees, as well as review the orientation process in order to ensure Linda's success. Unit 2: Work Environment and Feedback (0.5 - 1 hour) Identify aspects of the work environment that affect employee retention. Sequence the steps for conducting a feedback  more...

Human Resource Law Americans With Disabilities Act ...d Spear, a Human Resources Representative, to discuss the importance of Icon complying with the Americans With Disabilities Act. Through a series of questions, you will gain a greater understanding of the Act, the protection it provides to covered employees, and the reasons why an individual covered under the ADA is qualified for a job. Unit 2: Employer Duties (0.5 - 1 hour)  more...

Decision Making Problem Solving Decision Making Fundamentals ...ng (0.5 - 1 hour) Understand the importance of group decision making. Determine who is responsible for making decisions in a group. Identify the characteristics of effective decision making groups. Recognize how groups influence decision making. Address groupthink.  more...

Leadership Development Delegation ...on (0.5 - 1 hour) Understand the importance of delegation. Avoid common misconceptions about delegation. Recognize the difference between activity and productivity. Fulfill the roles of a delegator. Understand the characteristics of an effective delegator.  more...

Leadership Development Goal Setting ...ion (0.5 - 1 hour) Recognize the importance of goal setting. Understand the benefits of meeting goals. Make goals work. Translate goals into results. Set goals for more difficult projects. Simulation Overview: In each simulation, you  more...

Leadership Development Motivation ...on (0.5 - 1 hour) Understand the importance of motivation. Identify the factors that can lead to low motivation. Recognize how increased motivation benefits employees and organizations. Demonstrate actions and attitudes that enhance employee motivation. Simulation Overview:  more...

Business Problem Solving Problem Solving Fundamentals ...arning Time 2 to 4 hours Objectives Unit 1: The Importance of Problem Solving (0.5 - 1 hour) Select ways that problems can be handled. Identify inadequate responses to a problem. Avoid an inadequate response to a problem. Select the information that you should know about a problem.  more...

Value Chain Management Elements of the Value Chain ...he key components of successful products or services, the importance and benefits of customer loyalty, and customization. This course teaches how collaboration, delivery, production, and outsourcing change the scope of a business and improve a company a a s profits. You will learn how to gain strategic hold through branding, supplier relationships, unique offerings, and ensuring customer  more...

Essentials of Management Succeeding as a New Manager ... Learn To Understand the importance of your attitude when managing others. Conduct a successful first meeting with employees. Follow five guidelines for earning respect from your employees. Respond appropriately to individuals who question your authority.  more...

Conducting Meetings The Meeting Process ...ive meeting agenda. Understand the importance of taking minutes during a meeting. Simulation Overview: In this simulation, you will be meeting with Pam Armstrong to discuss the process for planning meetings. Through your questions and answers, you will learn why it is important to plan thoroughly for all meetings, discuss the  more...

Facilitation The Facilitation Process ...on: The Facilitation Process, participants will learn the importance of and the correct way to prepare for a facilitation, the most effective way to guide a meeting, and the best way to achieve sustainable results. Specifically, they will learn how to assess a team's situation and needs, how to apply structural tools to make a meeting successful, and how to ensure that every team member  more...

Total Quality Management Fundamentals ... Quality Management. Recognize the importance of the two types of quality costs. Recognize elements of a quality cost reporting system. Simulation Overview: In this simulation, you will meet with Don Hamilton, Regional Vice President of Sales at Icon International. You are a consultant hired to study the  more...

Total Quality Management Principles ...ustomer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. Learn To Recognize how to develop a customer needs map. Identify the four stages of team development.  more...

Managing Performance The Performance Appraisal Process ...ss. As Patty's supervisor, you will need to emphasize the importance of the self-evaluation and give Patty clear instructions on how to complete this aspect of the appraisal process. Next, you will meet with Susie Darnell, a co-worker of Patty's, to obtain feedback on Patty's performance. It will be important to avoid influencing Susie's evaluation of Patty. Unit 2: Conducting an Appraisal  more...

Managing Generations in the Workplace Generations Working Together ...orkplace: Generations Working Together you will learn the importance of managing the generations in the workplace. It teaches how intergenerational confrontation can be a positive interaction, how to effectively coach and manage intergenerational teams so as to maximize their performance, and how to motivate employees and promote winning behaviors. Learn To  more...

Managing Change Overcoming Change Obstacles ...ring a change, are also covered in this course, as is the importance of change teams and the different types of change teams that exist. Learn To Identify the various negative reactions to change. Encourage creativity in your employees. Develop commitment to change in your employees.  more...

Managing High Performers Creating a Retention Strategy ...ective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. Learn To The importance of training and career management. How to motivate and compensate high performers. How to retain high performers. Audience  more...

Managing High Performers Implementing Recognition Programs ...nting Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company a a s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each. Learn To  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ... for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a  more...

Organizational Crisis Mgmt Managing a Crisis ...It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for example, product recalls, executive departures, strikes,  more...

ISO 9001 2000 The Auditing Process ...he basic audit procedures and requirements as well as the importance of starting and closing the audit in the correct fashion. Learn To Identify features of a quality audit. Identify features of an audit checklist. Develop an opening meeting agenda. Identify three types of Quality  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...importance of effective and controlled communications. Guidelines are presented on handling calls, controlling the communication flow, messages and audiences, and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media, providing clear guidelines on  more...

Project Management Project Management Framework ...gement - Project Management Framework, you will learn the importance of projects within an organization, why all projects should be tied to an organization's strategic plan, and the five major activities involved in managing a project. You will also learn the differences between projects and programs and how a project life cycle differs from a product life cycle. Finally, you will learn the  more...

Project Management Project Scope Management ...ques to analyze scope definition. You will also learn the importance of a Work Breakdown Structure (WBS), including concepts, design procedures, and the outputs resulting from the WBS creation process. Finally, you will learn how to verify and control the scope of a project. Learn To: Understand Scope Management and its role in the Project Management structure. Understand the  more...

Project Management Human Resource Management ...e project managers possess. You will also learn about the importance of proper planning before assembling a project team, as well as the process for acquiring effective team members. Finally, you will learn how to develop and manage a project team, including building team cohesiveness and managing conflict. Learn To: Understand the importance of the Human Resource Management in the  more...

Project Management Project Communications Management ...ions have on communication. You will also learn about the importance of distributing information to project stakeholders, as well as how to report project performance by using a variety of tools and techniques. Finally, you will learn how to manage stakeholder communications, including how to conduct an effective kick-off meeting. Learn To: Understand the importance of planning  more...

Project Management Project Procurement Management ...roject Procurement Management processes. Understand the importance requesting responses and selecting sellers processes play during Project Procurement Management. Understand the purpose of key contract management activities and how the contract administration process prepares the contract for closure. Audience: The target audience for this course is individuals interested in the  more...

Six Sigma Six Sigma Essentials ...igma (0.5 - 1 hour) Identify the importance of statistical process control. Identify the role of sigma in quality control. Identify the aims of a Six Sigma business process improvement strategy. Identify the relevance of Six Sigma quality levels. Identify applications of  more...

Team Participation Teamwork Fundamentals ...s as a team member. Understand the importance of establishing ground rules. Set appropriate ground rules. Recognize the four stages of team building. Realize how the stages of team building can benefit teams. Simulation Overview: In this simulation, you are  more...

Virtual Teams Communicating Effectively ...Effectively in Virtual Teams, participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To  more...

Virtual Teams Participating in Virtual Meetings ...virtual team members. Identify the importance of trust among members serving on a virtual team. Build trust with members of a virtual team. List three characteristics exemplified by trustworthy virtual team members. Simulation Overview: In this simulation, you will meet  more...

Virtual Team Mgmt Managing Virtual Team Relationships ... manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary managers through the use of management techniques. Finally, you will learn how virtual team managers can incorporate collaborative efforts into their virtual teams and what technology can assist these efforts. Learn To  more...

Principles of Marketing Writing a Marketing Plan Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Learn To Determine your product's market  more...

Brand Management Fundamentals of Brand Management ...l brand information, including common branding terms, the importance of brand value, the characteristics of a good brand name and brand mark, and the responsibilities a brand manager should fulfill. The program also details the role brand management plays in the strategic marketing process, the steps of the consumer adoption process, the different types of branding strategies, and the signs  more...

Cross-Functional Teams Selecting Cross-Functional Team Members ...ers (0.5 - 2 hours) Identify the importance of technical and interpersonal skills to cross-functional team leadership. Identify the necessary skills-set of a cross-functional team leader. Identify how cross-functional team leaders are selected. Identify the reasons the cross-functional team leader and  more...

Brand Management Building Brand Equity ...brand equity, the benefits brand equity provides, and the importance of maintaining brand equity. Learn To Identify sources of brand equity. Utilize brand associations to manage brand identity. Identify how direct and indirect distribution channels can influence brand equity.  more...

XML Building XML-Based Web Applications Part 4 ...ill provide the learner with a solid understanding of its importance and practice of its usage. The structure of the DOM is presented in detail, along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation on the server and clinet is covered. The manipulation and display of XML data is covered. The final area of DOM to be covered is  more...

XML Building XML-Based Web Applications Part 4 ...ill provide the learner with a solid understanding of its importance and practice of its usage. The structure of the DOM is presented in detail, along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation on the server and clinet is covered. The manipulation and display of XML data is covered. The final area of DOM to be covered is  more...

Achieving Success Without Authority Personal Accountability ...hority: Personal Accountability a you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition, you will learn how to have effective working relationship, the skills you need for coaching, and the steps to self-management. This course also covers personal  more...

Achieving Success Without Authority Focusing on Results ...ess Without Authority: Focusing on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals. Employees must  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ...chnology and application integration, and emphasizing its importance as the 'Next Generation Internet'. The Distributed Computing Model is discussed as well as the foundational importance of XML Web Services. The course also gives an overview of the .NET Platform, discussing each of the five core elements of the platform. The majority of this course is devoted to a high-level discussion of the  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ...chnology and application integration, and emphasizing its importance as the 'Next Generation Internet'. The Distributed Computing Model is discussed as well as the foundational importance of XML Web Services. The course also gives an overview of the .NET Platform, discussing each of the five core elements of the platform. The majority of this course is devoted to a high-level discussion of the  more...

Financial Management Accounting Fundamentals ...rs) Identify functions of accounting. Identify the importance of accurate accounting. Identify users of accounting information. Identify terms related to assets, liabilities, and owners' equity. Identify terms that indicate a company a a s profit and loss. Sequence the steps in the accounting process. Unit 2: Accounting Concepts and Process (1.5 hours) Identify key  more...

Telephone Skills Handling Difficult Calls ...importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and this is also taught.  more...

Managerial Leadership Leading Through Change ...ange discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems encountered during change. In addition,  more...

Frontline Leadership Knowledge in the Workplace ...ine Leadership: Knowledge in the Workplace emphasizes the importance of managing knowledge in the workplace, conducting assessment interviews for employees, utilizing employee knowledge and input, and providing employees with opportunities for continuing education. The program also details the affects technology has on the exchange of knowledge and offers guidelines for using specific types of  more...

Executive Level Leadership Becoming an Executive Leader ...cs affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a personal leadership plan and how such a plan benefits an organization, its leaders, and individuals. Learn To  more...

Mentoring Implementing a Formal Mentoring Program ...t mentoring entails. Your goal is to convince them of the importance of establishing a mentoring program by explaining the benefits of a program, answering their questions, and helping them see what all can be accomplished through mentoring. Unit 2: Developing a Mentoring Program (0.5 - 1 hour) Identify the three factors of successful mentoring programs.  more...

Organizational Behavior Organizational Dynamics for Individuals Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid  more...

Advanced Six Sigma Leading Six Sigma Deployment ...needed to develop a Six Sigma deployment plan. Know the importance of having metrics for Six Sigma deployment. Develop strategies for gaining employees? support for Six Sigma. Audience: The target audience for this course is primarily Six Sigma deployment leaders, such as managers and executives who might be new to Six Sigma and need to know what organization-wide deployment entails,  more...