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Boost Your Self-Confidence And Enjoy Selling Success



Reinforce your self-motivation, understand how to improve your attitude and set goals.
Selling success is part product and industry knowledge, part people and communication skills and part attitude and perspective. Strengthen your self-image, set and achieve goals that reach your company`s and your own expectations and reinforce your self-motivation to take control of what you can to reach your
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Java 2 -- java.lang Package
...its classes, interfaces, and exceptions.
It explains the importance of the java.lang package in Java programming.
You will learn about the importance of the Object class, which is the super class for all Java classes. The unit also explains how the Class class encapsulates the run-time state of an object or interface.
It also defines how the ClassLoader class loads the classes at run time.
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Java 2 -- Enterprise Java
...Enterprise JavaBeans (EJB) by explaining its features and importance.
You will learn about transaction management as provided by EJB.
You will learn to differentiate between the two types of Enterprise JavaBeans, session beans and entity beans. Further, the unit provides an overview of CORBA by explaining its architecture, features, and protocols. The implementation of CORBA in Java is also
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Understanding Health Insurance: A Guide To Professional Billing & Coding


...d post-operative. Finally we will cover the advantage and importance of using a clearinghouse and the function they play in claims submission. We will look at the various costs associated with using a clearinghouse and which one works best for your specialty. We will also examine submitting claims directly to an insurance company without using a clearinghouse.Enroll in this course if you: Are
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The Power of being Different


...ocuses on increasing the insight of course members in the importance of moving away from incrementalism (continuous innovation that guarantees safe but small successes), and getting used to radicalism (innovating in a complete different field: doing what others haven`t thought of yet).
The course will provide the basics one can maintain to preserve an innovative spirit and assure impulses for
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Stormwater Subcontractor Short Course
...ntractors on the basics of stormwater compliance, and the importance of protecting and maintaining BMPs on a construction site. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This certificate is approved by the United States Green Building Council (USGBC).
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Social and Emotional Learning



...urse covers the meaning of emotional intelligence and the importance of social and emotional skills in teaching and parenting.
This course is for teachers and parents and anyone involved in helping young people with their learning.
The course covers the basics of Social and Emotional Learning- what it is; why it is important in schools and in the home today.
It also provides information on
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Spanish Language: Electrical Safety (Seguridad con la Electricidad)
...icity, safe work practices, lockout/tagout procedures and importance of PPE and housekeeping when working on electrical equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Spanish Language: Electrical Safety (Seguridad con la Electricidad) This course
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Sales Management Strategies & Tactics
... Management? book, in a week. The pages which are of more importance will be indicated in the weekly guideline to the students. The students will have to contribute to a discussion thread, on the topic of the week and also respond to a weekly online quiz. This will involve 10- 15 minutes of online work every day, apart from nearly two hours of reading, every week. Through the discussion board
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Quicken 2000 Level 1



...0 s automated personal financial planning features. The importance of securing files with passwords and backing up data is stressed.
Mastery of the topics introduced in this course will enable students to utilize Quicken 2000?s automated personal financial planning features to create accounts, track transactions, write and print checks, and reconcile accounts.
Students will learn how to use
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Outlook 2007 Level 2
...ctivate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages; request delivery receipts; and create e-mail polls.
Outlook 2007 Level 2 This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course.
Students will learn how to customize messages by setting default message formats and fonts, as well as by adding
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Listening Skills for the Workplace
...he old saying goes, "It pays to listen." Yet, despite its importance, listening is often at the bottom of the hierarchy of communication skills taught at the work place. Most people have far more training in reading, writing, and speaking than they do in listening- even though all of us spend far more time listening. A study by Wolvin & Coakley in 1991 found that most experts agree that people
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Life Cycle Assessment for Designers
Learn designers and builders how life cycle assessment can be used in the selection of products and materials.
Life Cycle Assessment for Designers In this online course you will gain an understanding of how Life Cycle Assessment (LCA) supports the role of the Interior Designer and other green builders in achieving sustainable interiors, and the importance of LCA in materials selection.
You will
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Introduction to K-12 Online Teaching
The Intro to K-12 Online Teaching is a 10 contact-hour, one-week online course that is teacher-facilitated, which is a level of student-instructor interaction between a totally self-paced course and one that is instructor-led. It means you can go through the course at your own pace but an instructor is available to help whenever you need it along the way.
Intro to K-12 Online Teaching is designed
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How To Master Business Writing



... punctuation, and grammar rules.
It teaches students the importance of pre-writing activities, such as audience analysis, brainstorming, outlining, and first drafts.
It covers sentence and word choice so the students will be able to determine the most effective and appropriate words and sentence lengths.
The course warns the students of common pitfalls, such as wordiness, cliches, active vs.
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Faculty Introduction to Online Teaching
Introduction to Online Teaching is a two-week, self-paced online course designed to give you an understanding of developing and teaching online courses.
? This course is designed for faculty, although certainly the premises are the same for K-12 educators, as well.? Those wishing to earn a State Board Continuing Education Unit (SB-CEU) might prefer to enroll in the Intro to Online Teaching for
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Excel 2000 Expert



Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges; sort, outline, and filter lists; import and export data; use PivotTables, PivotCharts, and data analysis tools; as well as how to merge and link workbooks.
Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges; sort, outline, and
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Excel 2000 Level 3



...outline and filter lists, and import and export data. The importance of proper management and password protection is also stressed.
Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter lists, and import and export data. In addition, students will be taught how to use PivotTables, PivotCharts, and data
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Excel 2000 MOUS



This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. Students will also be able to apply the advanced features of Excel 2000 to work with records and ranges; sort, outline, and filter lists; and import and export data.
This course familiarizes students with many
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Excel 2000



This course begins by introducing students to the basic features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. As students become more advanced, they will be able to work with records and ranges, sort records, outline and filter lists, and import and export data.
This course familiarizes students with the
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Customer Service for Bars and Restaurants-Online
...ity and harmony among staff. She will teach employees the importance of friendly and professional service. At the end of the course, you will be offered the opportunity to purchase an Official University Certificate for $39, though this is entirely optional. If you choose not to purchase the Official University Certificate, you may select a Letter Certificate in the form of a Word document at
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Build Your Own BIZ(tm) - Customer Service Strategies
...importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may
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Access 2007 Level 1
...tabase should be designed and set up. They will learn the importance of establishing relationships, as well as how to establish and edit relationships and enforce referential integrity.
Access 2007 Level 1 This entry-level course introduces students to the basic elements that comprise a Microsoft Office Access database.
Students will learn what a database is and how an effective database
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From 123-CBT Computer Based Training
Communicating in Sales Teams
...within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive listening and assertive speaking techniques to enhance their performance. You'll also build your awareness of communication barriers and how to use nonjudgmental language when communicating with your team members.The course will provide information on how to make your sales team
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Communicating in Sales Teams
Field Sales Foundations
Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the
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Evaluating Brand Effectiveness
...yal to your brand.This course concludes by explaining the importance of a brand equity measurement system and all of its pertinent components. Through the use of brand audits and tracking studies, you will apply strategies for monitoring and evaluating your brand equity. Finally, you will establish a management system to keep all your brand research organized and easily accessible. The power of
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Generating Creative and Innovative Ideas
Is creativity within everyone's grasp? Are people innately creative, or is this a skill that some learn, and others don't?If you have ever watched children at play, it's easy to conclude that all people start at the same level, with the same creative ability. Perhaps they lose their "creative toolboxes" with the self-consciousness of adolescence, or as other demands compete for attention.Whatever
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The Contact Center and the Technical Support Agent
In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as
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Customer Service Procedures
...importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate
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Interacting with the Customer
...importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication
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Managing Conflict Stress and Time
Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage
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Working with Internal Customers
...successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially
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The Customer Service Agent in Action
...tand their essential functions as well as the context and importance of their work. Increasingly, CSAs are responsible for managing customer relationships. Their jobs have evolved from simple processing of customer service requests to more complex nurturing of the customer, supporting company profitability by building customer loyalty. CSAs collect more detailed data than ever before, assess
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Service Teams and Service Stars
... achievers, you will grasp the meaning of leadership, the importance of long-term focus, and the secrets to making your customers more memorable. In this course you will also explore the importance of being a little "self-serving." You are much better caretakers if you practice taking care of yourself. After looking at individual excellence, you will look inside the workings of a championship
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Improving Your Cross-cultural Communications
...pport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication.Cross-cultural communication is often boosted by global e-communication including electronic mail, videoconferencing, and Internet conferencing. You'll look at the options available and examine the downside of information technology, too.Finally, you'll learn that cross-cultural
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Effective Telephone Techniques
This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology
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Team Feedback A Guide
...ormance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital. Managing team performance is complex, because effective teams depend on synergy between individual and team factors. In this course, you will learn what makes teams
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Communicating for Contacts
...tside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In this course, you will learn how to improve your skills as an interesting
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Getting the Most from Business Documents
...met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the different business document types such as memos, reports, and proposals and the best uses for each. The course shows you how to align the message content, document type, and
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Planning an Effective Business Meeting
If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your
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Sales Forecasting - Forecasting for Success
In "Sales Forecasting - Forecasting for Success," you will cover the skills and information necessary to understand the importance of sales forecasting, develop a sales forecast, and emphasize teamwork to realize your goals.
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Relationship Management - Preparing the Client Relationship
...paring the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to
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Relationship Management - Building the Client Relationship
...ilding the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items to help you build trust with
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Managing Business Risk - Financing and Contingency Planning
Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan.
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Estimating Activity Costs
...ferent project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and outputs involved in the Project Cost Management processes. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Cost
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Budgeting and Controlling Costs
...nd monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and Cost Control processes. Through interactive learning strategies and real-life scenarios, the learner will explore these processes and gain a better understanding of the Project Cost
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Elements of Project Human Resource Management
...ct completion and success. This course will emphasize the importance of Project Human Resource Management to project performance. It will cover the basic elements of Project Human Resource Management and the inputs, tools and techniques, and outputs of the first Project Human Resource Management process, Human Resource Planning. Through interactive learning strategies and real-life scenarios,
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Initiating a Project and Preparing the Project Plan
...e life cycle of a project. This course will highlight the importance of project integration management to project performance. It will cover the project inputs, tools and techniques, and outputs of the following processes in the Project Integration Management knowledge area: Develop Project Charter, Develop Preliminary Project Scope Statement, and Develop Project Management Plan. Through
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Project Integration Executing and Completing a Project
...mance, and meet project goals. This course highlights the importance of project integration management to project performance. It covers the inputs, tools and technologies, and outputs of the following integrative processes in project management: directing and managing project execution, monitoring and controlling project work, initiating integrated change control, and closing the project or
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Planning Project Scope
...cts involved in a project. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs to, the tools and techniques for, and the outputs of the project scope management processes that deal with creating a Project
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Controlling Project Scope
...ut the project life cycle. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project management processes of the Scope Management knowledge area. This course will cover the project inputs, tools and
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Portfolio Management Processes and the Organization
...throughout the organization. This course will examine the importance of understanding how portfolio management processes function within the organization, and relate the importance of portfolio management processes and Process Groups. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute
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Portfolio Management Process Groups
The processes involved with portfolio management are meant to enhance the likelihood of a portfolio yielding the intended results. However, these processes should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team
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Application Stability and Deployment in VB NET Applications
To recognize the importance of application vulnerability testing, perform assembly vulnerability testing tasks, and identify best practices for hardening ASP.NET applications.
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SUSE Linux Hardware and Documentation
To configure hardware components, to use documentation in troubleshooting, and to recognize the importance of documenting installation procedures
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Project Management Fundamentals
...importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a process, is the supervision and control of the work
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Virtual Team Management - Managing Virtual Team Relationships
In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary
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Object-Oriented Analysis and Design with UML System and Object Behavior
To introduce operations and attributes, state and activity diagrams, and to show the importance of a review of the class model
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Application Stability and Deployment in C NET Applications
To recognize the importance of application vulnerability testing, perform assembly vulnerability testing tasks, and identify best practices for hardening ASP .NET applications
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Six Sigma Team Dynamics and Performance
...of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process improvement project will fail. So how is effective teamwork ensured? The best way is by understanding Six
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Total Productive Maintenance
How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to
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Screening Applicants
...importance of effective hiring, you've considered all of your hiring options, and you've effectively marketed the job opportunities in your organization using a behavioral-based job description. Applicants are pouring in. What do you do next? You must become skilled at screening applicants so that you can narrow the field to the group of individuals who appear to be best suited to the needs of
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Effective Budget Management
...nd the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual components. In this course, you will learn how to develop a cash budget and utilize various techniques to determine a company's current or desired cash flow and liquidity levels. You will also learn various techniques to monitor and control your company's budgeted costs as
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Managing Working Capital
Working capital management influences both a firm's risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course,
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Creating a Business Execution Culture
In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute
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Energizing and Empowering Employees
...make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to cultivate employee energy as well as the reasons why it's important. It shows you not only the need to energize and empower employees, but also how to do so. Then
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The Communication of a Shared Vision
...hen they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and accomplishing that vision with a sense of integrity builds trust in you as an individual and as a
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Leading by Enabling
In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will
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ISO 9001 2000 - The Auditing Process
"ISO 9001-2000: The Auditing Process": This course teaches the fundamentals of the auditing process for ISO 9001-2000. It explains the basic audit procedures and requirements as well as the importance of starting and closing the audit in the correct fashion.
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Total Quality Management - Principles
"Total Quality Management: Deploying TQM Principles": This course builds on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process.
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E-Learning Essentials Pt 1 - E-Learning and Successful Strategy
This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in
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Managing High Performers - Creating a Retention Strategy
Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent.
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Managing High Performers - Implementing Recognition Programs
Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company's high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each.
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Balanced Scorecard - Implementing
In "Balanced Scorecard: Implementing the Balanced Scorecard," you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy
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Balanced Scorecard - Measuring Business Objectives
In "Balanced Scorecard: Measuring Business Objectives," you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your
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Executive Level Leadership - Becoming an Executive Leader
Executive Level Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of
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Oracle9i Peformance Tuning Managing Memory and Disk I O

...importance of good initial database design, and the methods used to tune an Oracle9i production database. Students learn how to use the available Oracle tools to recognize, troubleshoot, and resolve common performance-related problems in administering an Oracle database. Learn To: o Match the optimizer modes with their descriptions. o Match the OPTIMIZER_MODE parameter values with their
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NDS Design and Implementation Part 1

...e Synchronization Duration: 2 Hour(s) Identify the importance of time synchronization on a network. Match each IPX server type with its description. Identify the methods by which servers communicate. Identify NTP time source for IP and IPX servers. Identify conditions that affect planning a time synchronization strategy. Identify the advantages and considerations for implementing
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Exchange Server 5 5 Design Implementation - Part 3

...hat manage Directory Replication between sites with their importance.
Sequence the order of events during the configuration of Directory Replication between three sites.
Identify the reasons to force Directory Replication from a specific inbound site.
Unit 4: Public Folders Replication
Duration: 2 Hour(s)
Identify the features of the Public Folder components.
Set up the visibility
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E-Learning Essentials Part 1 E-Learning and Successful Strategy

... intellectual and human assests. The course covers the importance of a clear and effective strategy in successfully implementing an e-learning solution, the need to link the strategy to organizational business goals, and pointers that direct translating the strategy into an action plan. Learn To To identify ways in which an organization's human assets
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Sales Skills Prospecting Addressing Needs

In Sales Skills: Prospecting and Addressing Needs, participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To
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Sales Skills Overcoming Obstacles

...ns (0.5 - 1 hour) Understand the importance of anticipating objections. Complete a key-issues matrix when speaking to clients. Ask specific questions to help you understand clients' decision-making practices. Recognize the difference between stalling and raising objections.
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Consulting Skills The Consulting Process

... into the new facility, you must impress upon Cynthia the importance of implementing her ergonomic initiatives on or before the deadlines you agree on. Unit 2: Setting Consultant Parameters (0.5 - 1 hour) Identify the criteria for effective goals. Set effective goals with a consultant. Identify the steps for empowering a
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Managing Business Risk Developing a Risk Management Plan

Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences
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Managing Business Risk Financing Contingency Planning

...the major responsibilities of contract management and the importance of developing a business contingency plan. Learn To Identify the categories of risk financing tools. Identify the legal characteristics of insurance contracts. Identify the major responsibilities of contract management.
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Advanced Six Sigma The Improve Control Phases of DMAIC

The Improve phase in the DMAIC model of Six Sigma implementation helps the practitioners to generate solutions, select the best solution, and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process.
Learn To:
Understand
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Object Analysis Design Requirements Analysis

...t Orientation
Duration: 1 - 2 Hour(s)
Identify the importance and capabilities of Object Oriented methods.
Identify some of the difficulties in system development.
Identify the benefits of Object Orientation.
Identify how Object Orientation models the real world.
Identify the purpose of Object Oriented methods of development.
Identify the environments in which Object Oriented
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Object Analysis Design Design Implementation

...es commonly used in Object Oriented Design.
Identify the importance of Class Specification.
Fully define Attributes for the Design phase.
Fully define Operation Signatures for the Design phase.
Identify what must be defined before an Association can be implemented.
Identify the characteristics of Aggregation in Class Diagrams.
Identify the alternative ways Objects communicate with each
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Business Code of Conduct Confidentiality Company Assests

...importance of confidentiality at all levels and provides examples of breaches of confidentiality. It also covers employee obligations and the consequences of confidentiality breaches. Learn To: Identify internal and external breaches of confidentiality. Identify consequences of breaching confidentiality. Identify measures for protecting confidential information. Audience: All
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Business Code of Conduct Sarbanes Oxley Act

...is course provides an awareness of Sarbanes-Oxley and the importance of management's overall responsibilities. Learn To: Identify important areas covered by Sarbanes-Oxley. Identify director independence requirements. Identify responsibilities of audit, nominating, and compensation committees. Audience: Employees within a finance department, managers, and executives
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International Business Essentials The Global Business Environment

...Middle East, and the Americas. The program focuses on the importance of being culturally competent. Students also learn how to define the PPP theory, how to identify guidelines for conducting business with people of different cultural orientations, and how to adhere to the basic business practices, protocol, and behavior styles of other cultures. Learn To: Identify the four types of
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Strategic Sales Gaining Access to the Executives

...ation, and buyer action. Learn To: Identify the importance of selling to top executives by using an executive mindset. Identify reasons to prepare for contacting the executive. Audience: This course is for senior sales professional that are tasked with selling enterprise solutions at an executive level. Also, this series is appropriate for salespeople wanting to move up into
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Balanced Scorecard Corporate Strategy

...tegic planning and operational efficiency. Identify the importance of strategic planning. Identify the core principles of strategic planning. Identify the role a balanced scorecard plays in strategic planning. Identify the steps involved in strategic planning. Audience: This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and
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Balanced Scorecard Implementing

...: Implementing the Balanced Scorecard, you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map to support your
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Balanced Scorecard Measuring Business Objectives

...ecard - Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your organization?s
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Self Development Positively Influencing Others

...erbal communication. Recognize the importance of verbal communication. Identify steps to improve and encourage active listening skills. Identify actions that encourage active listening. Identify the Satir modes. Identify the Satir modes and appropriate responses to the Satir modes.
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Commerce Server 2000 Design Impl Part 2 Users Objects Catalogs

...s the second course in a five part series that covers the importance of user authentication and how to set up identification, authentication, and profiling systems for anonymous and registered users. The course also focuses on catalogs in a Commerce Server Web site, the tools used to create one, and the skills required to build Web pages to browse and search catalogs. Learn To: o Identify
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Organizational Skills Time Management

... Learn To Understand the importance of time management. Recognize the myths of time management. Differentiate between important and urgent issues. Identify time control problems. Develop a time management plan. Audience This course is for managers and
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Stress Management Fundamentals for Managers

...undamentals for Managers, you will learn to recognize the importance of managing your own stress and addressing stress-inducing factors in the organization. You will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing workplace stress, you
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Stress Management Fundamentals for Employees

...To:
Develop a basic understanding of stress and the importance of stress management.
Understand different sources of stress and responses to stress.
Understand how changes in lifestyle and attitude can reduce stress.
Audience:
The target audience for this course is individuals who want to improve their understanding of the causes and impact of stress, and learn ways to manage
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Creativity Innovation Fostering a Ceative Environment

... Demonstrate an understanding of the importance of retaining creative employees. Practice using the factors that will encourage retention of creative employees. Simulation Overview: In this simulation, you will meet with Susan Cole, a Human Resources Advisor with Icon's Human Resource Department. Susan
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Financial Management Understanding Financial Statement

...'s financial statements.
Learn To:
Identify the importance aspects of major financial statements.
Identify methods to prepare an income statement.
Identify adjustments made in preparing a balance sheet.
Identify the key ratios for analyzing the balance sheet.
Identify key information derived from a cash flow statement.
Audience:
Non-financial professionals including
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Financial Management Financial Planning Forecasting

...s of a financial plan with their features.
Identify the importance of developing a financial plan.
Match different users with their purposes for using a financial plan.
Identify key inputs for formulating a financial plan.
Identify guidelines for creating a financial plan.
Unit 2: Financial Planning Process (1 hour)
Identify basic steps of the financial planning process.
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Financial Management Analyzing Financial Statements

...ze financial statements.
Learn To:
Identify the importance of financial analysis.
Identify types of financial analysis tools.
Identify types of liquidity ratios.
Identify key aspects of trend analysis.
Identify key aspects of benchmarking.
Identify types of warning signals in financial analysis.
Audience:
Non-financial professionals including managers, department
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Financial Statements Financial Statements Analysis

...nagers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Financial Statement Fundamentals (0.5 - 2 hours)
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Financial Statements Reading Analyzing an Annual Report

...nagers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Reading an Annual Report (0.5 - 2 hours)
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Financial Statements Analyzing Cash Flows

...nagers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Cash Flow Performance (0.5 - 2 hours)
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Interpersonal Communication Listening Skills

...on (0.5 - 1 hour) Understand the importance of responding to a speaker. Provide effective feedback. Ask the speaker appropriate questions. Interpret a speaker's body language. Use your body language appropriately. Simulation Overview:
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Interpersonal Communication Telephone Skills

...on (0.5 - 1 hour) Understand the importance of telephone skills. Recognize how your telephone skills affect your company's image. Provide efficient customer service through good telephone skills. Incorporate positive personal attributes into telephone interactions. Employ
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E-mail Etiquette Using E-mail to Communicate Successfully

...ring your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to write an effective subject line, the best way to relay information, how to prepare for recipient reactions, and how to use emoticons effectively. Learn To Identify the guidelines for writing subject lines. Identify how you should construct your
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E-mail Etiquette Writing Effective E-mail Messages

...iting, how to achieve your e-mail message objectives, the importance of using correct punctuation, how to construct effective sentences and paragraphs, and how to edit your e-mail messages. The program also focuses on the importance of using specific words to avoid vagueness and using active voice rather than passive. Learn To Identify the differences between writing online and
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Excellence in Service Fundamentals for Employees

...sitive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between supporting your internal team and how it positively enables you to exceed your external customer's expectations. Learn To: Understand the importance of customer
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Excellence in Service Establishing Service Standards

...implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally, you will learn how to monitor performance against these standards to identify areas for continuous improvement. Learn To: Identify the importance of understanding customer expectations by evaluating the criteria customers use to
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Call Center Inbound Customer Service

...ion (0.5 - 1 hour) Recognize the importance of call center service. Understand your role as a representative of your company. Know the benefits of satisfying customers. Identify the guidelines you should follow to provide excellent service. Simulation Overview:
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Wireless LAN Security Curriculum

...of security. It covers authentication, encryption and the importance of security. It also covers network design, risk assessment and mitigation. This curriculum consists of two Skill Builder courses: Wireless LAN Security: Part 1(Specifications and Standards) Wireless LAN Security: Part 2(Deployment and Auditing) Learn To See individual course descriptions for specific course
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Workplace Aggression Defusing Aggressive Situations

In Workplace Aggression: Defusing Aggressive Situations, participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has
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Workplace Aggression Taking a Proactive Approach

...cy response team. Discuss the importance of an Employee Assistance Program. Follow four steps when conducting an interview. Follow the appropriate guidelines when disciplining or dismissing an employee. Audience Managers who want to learn how to successfully establish a workplace aggression policy and use
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Wireless LAN Security Part 1 Specifications Standards

... covers authentication and encryption. It also covers the importance of security and how to secure the enterprise network. Finally, it covers wireless LAN Standards and security specification standards. Learn To To match wireless network security definitions with their features. To identify features of wireless technology that are
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Recruiting Retention Staffing Your Organization

...te a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job openings. In addition, the program defines and outlines ways to comply with the many employment laws impacting the entire employment process. Learn To
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Recruiting Retention Keeping Your Good Employees

...program. As Linda's manager, you will need to explain the importance of retaining employees, as well as review the orientation process in order to ensure Linda's success. Unit 2: Work Environment and Feedback (0.5 - 1 hour) Identify aspects of the work environment that affect employee retention. Sequence the steps for conducting a feedback
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Human Resource Law Americans With Disabilities Act

...d Spear, a Human Resources Representative, to discuss the importance of Icon complying with the Americans With Disabilities Act. Through a series of questions, you will gain a greater understanding of the Act, the protection it provides to covered employees, and the reasons why an individual covered under the ADA is qualified for a job. Unit 2: Employer Duties (0.5 - 1 hour)
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Decision Making Problem Solving Decision Making Fundamentals

...ng (0.5 - 1 hour) Understand the importance of group decision making. Determine who is responsible for making decisions in a group. Identify the characteristics of effective decision making groups. Recognize how groups influence decision making. Address groupthink.
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Leadership Development Delegation

...on (0.5 - 1 hour) Understand the importance of delegation. Avoid common misconceptions about delegation. Recognize the difference between activity and productivity. Fulfill the roles of a delegator. Understand the characteristics of an effective delegator.
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Leadership Development Goal Setting

...ion (0.5 - 1 hour) Recognize the importance of goal setting. Understand the benefits of meeting goals. Make goals work. Translate goals into results. Set goals for more difficult projects. Simulation Overview: In each simulation, you
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Leadership Development Motivation

...on (0.5 - 1 hour) Understand the importance of motivation. Identify the factors that can lead to low motivation. Recognize how increased motivation benefits employees and organizations. Demonstrate actions and attitudes that enhance employee motivation. Simulation Overview:
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Business Problem Solving Problem Solving Fundamentals

...arning Time 2 to 4 hours Objectives Unit 1: The Importance of Problem Solving (0.5 - 1 hour) Select ways that problems can be handled. Identify inadequate responses to a problem. Avoid an inadequate response to a problem. Select the information that you should know about a problem.
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Value Chain Management Elements of the Value Chain

...he key components of successful products or services, the importance and benefits of customer loyalty, and customization. This course teaches how collaboration, delivery, production, and outsourcing change the scope of a business and improve a company a a s profits. You will learn how to gain strategic hold through branding, supplier relationships, unique offerings, and ensuring customer
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Essentials of Management Succeeding as a New Manager

... Learn To Understand the importance of your attitude when managing others. Conduct a successful first meeting with employees. Follow five guidelines for earning respect from your employees. Respond appropriately to individuals who question your authority.
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Conducting Meetings The Meeting Process

...ive meeting agenda. Understand the importance of taking minutes during a meeting. Simulation Overview: In this simulation, you will be meeting with Pam Armstrong to discuss the process for planning meetings. Through your questions and answers, you will learn why it is important to plan thoroughly for all meetings, discuss the
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Facilitation The Facilitation Process

...on: The Facilitation Process, participants will learn the importance of and the correct way to prepare for a facilitation, the most effective way to guide a meeting, and the best way to achieve sustainable results. Specifically, they will learn how to assess a team's situation and needs, how to apply structural tools to make a meeting successful, and how to ensure that every team member
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Total Quality Management Fundamentals

... Quality Management. Recognize the importance of the two types of quality costs. Recognize elements of a quality cost reporting system. Simulation Overview: In this simulation, you will meet with Don Hamilton, Regional Vice President of Sales at Icon International. You are a consultant hired to study the
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Total Quality Management Principles

...ustomer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. Learn To Recognize how to develop a customer needs map. Identify the four stages of team development.
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Managing Performance The Performance Appraisal Process

...ss. As Patty's supervisor, you will need to emphasize the importance of the self-evaluation and give Patty clear instructions on how to complete this aspect of the appraisal process. Next, you will meet with Susie Darnell, a co-worker of Patty's, to obtain feedback on Patty's performance. It will be important to avoid influencing Susie's evaluation of Patty. Unit 2: Conducting an Appraisal
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Managing Generations in the Workplace Generations Working Together

...orkplace: Generations Working Together you will learn the importance of managing the generations in the workplace. It teaches how intergenerational confrontation can be a positive interaction, how to effectively coach and manage intergenerational teams so as to maximize their performance, and how to motivate employees and promote winning behaviors. Learn To
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Managing Change Overcoming Change Obstacles

...ring a change, are also covered in this course, as is the importance of change teams and the different types of change teams that exist. Learn To Identify the various negative reactions to change. Encourage creativity in your employees. Develop commitment to change in your employees.
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Managing High Performers Creating a Retention Strategy

...ective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. Learn To The importance of training and career management. How to motivate and compensate high performers. How to retain high performers. Audience
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Managing High Performers Implementing Recognition Programs

...nting Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company a a s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each. Learn To
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Organizational Crisis Mgmt Anticipating Planning for Crises

... for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a
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Organizational Crisis Mgmt Managing a Crisis

...It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for example, product recalls, executive departures, strikes,
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ISO 9001 2000 The Auditing Process

...he basic audit procedures and requirements as well as the importance of starting and closing the audit in the correct fashion. Learn To Identify features of a quality audit. Identify features of an audit checklist. Develop an opening meeting agenda. Identify three types of Quality
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Organizational Crisis Mgmt Resolving Crises in Organizations

...importance of effective and controlled communications. Guidelines are presented on handling calls, controlling the communication flow, messages and audiences, and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media, providing clear guidelines on
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Project Management Project Management Framework

...gement - Project Management Framework, you will learn the importance of projects within an organization, why all projects should be tied to an organization's strategic plan, and the five major activities involved in managing a project. You will also learn the differences between projects and programs and how a project life cycle differs from a product life cycle. Finally, you will learn the
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Project Management Project Scope Management

...ques to analyze scope definition. You will also learn the importance of a Work Breakdown Structure (WBS), including concepts, design procedures, and the outputs resulting from the WBS creation process. Finally, you will learn how to verify and control the scope of a project.
Learn To:
Understand Scope Management and its role in the Project Management structure.
Understand the
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Project Management Human Resource Management

...e project managers possess. You will also learn about the importance of proper planning before assembling a project team, as well as the process for acquiring effective team members. Finally, you will learn how to develop and manage a project team, including building team cohesiveness and managing conflict.
Learn To:
Understand the importance of the Human Resource Management in the
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Project Management Project Communications Management

...ions have on communication. You will also learn about the importance of distributing information to project stakeholders, as well as how to report project performance by using a variety of tools and techniques. Finally, you will learn how to manage stakeholder communications, including how to conduct an effective kick-off meeting.
Learn To:
Understand the importance of planning
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Project Management Project Procurement Management

...roject Procurement Management processes.
Understand the importance requesting responses and selecting sellers processes play during Project Procurement Management.
Understand the purpose of key contract management activities and how the contract administration process prepares the contract for closure.
Audience:
The target audience for this course is individuals interested in the
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Six Sigma Six Sigma Essentials

...igma (0.5 - 1 hour) Identify the importance of statistical process control. Identify the role of sigma in quality control. Identify the aims of a Six Sigma business process improvement strategy. Identify the relevance of Six Sigma quality levels. Identify applications of
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Team Participation Teamwork Fundamentals

...s as a team member. Understand the importance of establishing ground rules. Set appropriate ground rules. Recognize the four stages of team building. Realize how the stages of team building can benefit teams. Simulation Overview: In this simulation, you are
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Virtual Teams Communicating Effectively

...Effectively in Virtual Teams, participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To
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Virtual Teams Participating in Virtual Meetings

...virtual team members. Identify the importance of trust among members serving on a virtual team. Build trust with members of a virtual team. List three characteristics exemplified by trustworthy virtual team members. Simulation Overview: In this simulation, you will meet
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Virtual Team Mgmt Managing Virtual Team Relationships

... manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary managers through the use of management techniques. Finally, you will learn how virtual team managers can incorporate collaborative efforts into their virtual teams and what technology can assist these efforts. Learn To
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Principles of Marketing Writing a Marketing Plan

Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Learn To Determine your product's market
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Brand Management Fundamentals of Brand Management

...l brand information, including common branding terms, the importance of brand value, the characteristics of a good brand name and brand mark, and the responsibilities a brand manager should fulfill. The program also details the role brand management plays in the strategic marketing process, the steps of the consumer adoption process, the different types of branding strategies, and the signs
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Cross-Functional Teams Selecting Cross-Functional Team Members

...ers (0.5 - 2 hours) Identify the importance of technical and interpersonal skills to cross-functional team leadership. Identify the necessary skills-set of a cross-functional team leader. Identify how cross-functional team leaders are selected. Identify the reasons the cross-functional team leader and
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Brand Management Building Brand Equity

...brand equity, the benefits brand equity provides, and the importance of maintaining brand equity. Learn To Identify sources of brand equity. Utilize brand associations to manage brand identity. Identify how direct and indirect distribution channels can influence brand equity.
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XML Building XML-Based Web Applications Part 4

...ill provide the learner with a solid understanding of its importance and practice of its usage. The structure of the DOM is presented in detail, along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation on the server and clinet is covered. The manipulation and display of XML data is covered. The final area of DOM to be covered is
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XML Building XML-Based Web Applications Part 4

...ill provide the learner with a solid understanding of its importance and practice of its usage. The structure of the DOM is presented in detail, along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation on the server and clinet is covered. The manipulation and display of XML data is covered. The final area of DOM to be covered is
more...
Achieving Success Without Authority Personal Accountability

...hority: Personal Accountability a you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition, you will learn how to have effective working relationship, the skills you need for coaching, and the steps to self-management. This course also covers personal
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Achieving Success Without Authority Focusing on Results

...ess Without Authority: Focusing on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals. Employees must
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Microsoft NET Tech Overview Part 1 NET Platform Framework

...chnology and application integration, and emphasizing its importance as the 'Next Generation Internet'. The Distributed Computing Model is discussed as well as the foundational importance of XML Web Services. The course also gives an overview of the .NET Platform, discussing each of the five core elements of the platform. The majority of this course is devoted to a high-level discussion of the
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Microsoft NET Tech Overview Part 1 NET Platform Framework

...chnology and application integration, and emphasizing its importance as the 'Next Generation Internet'. The Distributed Computing Model is discussed as well as the foundational importance of XML Web Services. The course also gives an overview of the .NET Platform, discussing each of the five core elements of the platform. The majority of this course is devoted to a high-level discussion of the
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Financial Management Accounting Fundamentals

...rs)
Identify functions of accounting.
Identify the importance of accurate accounting.
Identify users of accounting information.
Identify terms related to assets, liabilities, and owners' equity.
Identify terms that indicate a company a a s profit and loss.
Sequence the steps in the accounting process.
Unit 2: Accounting Concepts and Process (1.5 hours)
Identify key
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Telephone Skills Handling Difficult Calls

...importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and this is also taught.
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Managerial Leadership Leading Through Change

...ange discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems encountered during change. In addition,
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Frontline Leadership Knowledge in the Workplace

...ine Leadership: Knowledge in the Workplace emphasizes the importance of managing knowledge in the workplace, conducting assessment interviews for employees, utilizing employee knowledge and input, and providing employees with opportunities for continuing education. The program also details the affects technology has on the exchange of knowledge and offers guidelines for using specific types of
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Executive Level Leadership Becoming an Executive Leader

...cs affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a personal leadership plan and how such a plan benefits an organization, its leaders, and individuals. Learn To
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Mentoring Implementing a Formal Mentoring Program

...t mentoring entails. Your goal is to convince them of the importance of establishing a mentoring program by explaining the benefits of a program, answering their questions, and helping them see what all can be accomplished through mentoring. Unit 2: Developing a Mentoring Program (0.5 - 1 hour) Identify the three factors of successful mentoring programs.
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Organizational Behavior Organizational Dynamics for Individuals

Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid
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Advanced Six Sigma Leading Six Sigma Deployment

...needed to develop a Six Sigma deployment plan.
Know the importance of having metrics for Six Sigma deployment.
Develop strategies for gaining employees? support for Six Sigma.
Audience:
The target audience for this course is primarily Six Sigma deployment leaders, such as managers and executives who might be new to Six Sigma and need to know what organization-wide deployment entails,
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From HAZMAT Plans & Programs, Inc
HAZWOPER 8 Hour Refresher with Blood Borne Pathogens Module

...rstand the various considerations in an emergency and the importance of training and actions to personal safety and the safety of others
Cost of Course: $110. 00
* Note - Prerequisites: Enrollment is open to those who have already completed the 40 hour HAZWOPER or 24 hour HAZWOPER training.
Time Duration - 8 Hours
To enroll in this course, please use the following link:
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From Gucons
SAP ABAP Training in Hyderabad

System Architecture:
This section will give the student an appreciation for how the SAP development environment is organized
(Client Instance, development objects, Package Migration and Transportation of development objects)
* Introduction to ABAP Workbench Tools
This area focuses on the understanding of the ABAP Workbench and the Object Navigator.
* Introduction to the ABAP Editor
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From 6P International, LLC
NFPA 70E
Electrical power is a dangerous force that requires proper understanding in the workplace. This course defines the requirements for work practices that workers should use to avoid injury from a release of electrical energy when performing tasks involving electrical power. The specific information in this course enables the student to prevent or minimize exposure to all widely recognized electrical
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Vulnerable Adult Care
The Vulnerable Adult Care course aims to provide a basic understanding of elder abuse, its growing importance and effects. The course provides a definition of elder abuse, what constitutes abuse and the signs to look for. Finally, it provides various methods for the detection, minimization and prevention of elder abuse.
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HACCP Food Safety Course
HACCP proves that what you do or dona t do makes a big difference in serving safe food. The goal of HACCP is to stop, control, and prevent food safety problems. Our goal for you in this module is for you to become a HACCP Superstar!
Course Description
Every operation serving or selling food needs to have a food safety system in place that is designed specifically to guarantee the food being
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From Learn Skills
Retail Training - Apply store security systems and procedures



Retailers go to great lengths to protect their merchandise from theft, whether it is chocolate bars or designer coats. You only have to look around a department store to see just how much equipment is used for security. The cost of theft is a constant concern, causing a loss of revenue for store owners and increased prices for the consumer.
It is estimated that retail theft amounts to a loss to
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Managing to Achieve Planned Outcomes



In this course we will highlight the importance of resources
in creating and implementing operational plans that have
goals consistent with organisational goals
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Leadership and Motivation



To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In
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From Serebra Learning Corporation
Implementing an Organization-wide Mentoring Program
Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating
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Site Survey Fundamentals
In this module, we discuss the process of conducting a site survey, also known as a "facilities analysis." We discuss terms and concepts with which you are probably familiar if you have ever installed a wireless network from the ground up.
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Progressing through the Complex Sale
High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are
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Conducting Effective Sales Research Meetings
Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings.
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Working with Your Customer s Key Players
Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an
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Effectively Using Customer-focused Research Meetings
In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired
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Gaining Access to Key Personnel at Your Target Accounts
In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your
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Delivering High-impact Territorial Account Sales TAS Presentations
In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to
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Field Sales Foundations
...ield sales approach. You'll learn about its value and the importance of customer perceptions, premises for choosing the field sales approach, how it compares with a purely product-focused approach, and the planning, implementation, and closing steps for superior field sales performance. The course also gives you opportunities to apply field sales approach basics. Field sales representatives
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Relationship Management Building the Client Relationship
...uilding the Client Relationship, you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items to help you build trust with
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Relationship Management Preparing the Client Relationship
...eparing the Client Relationship, you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to
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The Insurance Industry Overview Version 2
The insurance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink,
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Preparing for Outbound Sales Calls
The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside
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Initiating Outbound Sales Calls
Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and
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Preparing for Inbound Sales Calls
Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three
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Completing Inbound Sales Calls
Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also
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Sales Forecasting Forecasting for Success
In Sales Forecasting - Forecasting for Success, you will cover the skills and information necessary to understand the importance of sales forecasting, develop a sales forecast, and emphasize teamwork to realize your goals. This three-part series is for sales professionals and sales managers who have a fundamental understanding of the sales process. There are no prerequisites required for this
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Introducing Contact Centers Customer Response Etiquette
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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The Contact Center and Technical Support Agent
...support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects the TSA's role in the contact center and examines the TSA profession. The third lesson discusses the attributes and
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The Inbound Call Center
Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework
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Performance Metrics for an Inbound Call Center
The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze
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Working With Internal Customers
...successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially
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The Customer Service Agent in Action
...tand their essential functions as well as the context and importance of their work. Increasingly, CSAs are responsible for managing customer relationships. Their jobs have evolved from simple processing of customer service requests to more complex nurturing of the customer, supporting company profitability by building customer loyalty. CSAs collect more detailed data than ever before, assess
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Professional Skills for Customer Service Agents
As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering
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Developing Customer Satisfaction Surveys
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design
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Customer Satisfaction Analysis and Implementation
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
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Building Dynamic Teams Thrive on Teamwork
This course describes techniques that will enable teams to streamline communications and improve overall performance. Professionals who want to work more effectively with others to achieve shared goals.
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Succeeding Through Teamwork Differences Make Great Teams
This course explains the importance of collaborating with people who bring different experiences and perspectives to the group. Several tips to minimize conflict and enhance collaboration among people with different backgrounds or work styles are identified. Professionals who want to work more effectively with others to achieve shared goals.
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Interacting with the Customer
...importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication
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Call Center Customer Service
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.
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Call Center Communication Skills
Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,
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Managing Conflict Stress and Time
...s, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners interested in the Help Desk Institute (HDI) Customer Support Specialist (CSS) certification, which is targeted to individuals wishing to qualify to work in a Customer Support Center/help
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Customer Service Procedures
...importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate
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The Support Center Service
This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification
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Initiating a Project and Preparing the Project Plan
...e life cycle of a project. This course will highlight the importance of project integration management to project performance. It will cover the project inputs, tools and techniques, and outputs of the following processes in the Project Integration Management knowledge area: Develop Project Charter, Develop Preliminary Project Scope Statement, and Develop Project Management Plan. Through
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Elements of Project Human Resource Management
...ct completion and success. This course will emphasize the importance of Project Human Resource Management to project performance. It will cover the basic elements of Project Human Resource Management and the inputs, tools and techniques, and outputs of the first Project Human Resource Management process, Human Resource Planning. Through interactive learning strategies and real-life scenarios,
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Budgeting and Controlling Costs
...nd monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and Cost Control processes. Through interactive learning strategies and real-life scenarios, the learner will explore these processes and gain a better understanding of the Project Cost
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Estimating Activity Costs
...ferent project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and outputs involved in the Project Cost Management processes. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Cost
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Project Integration Executing and Completing a Project
...mance, and meet project goals. This course highlights the importance of project integration management to project performance. It covers the inputs, tools and technologies, and outputs of the following integrative processes in project management: directing and managing project execution, monitoring and controlling project work, initiating integrated change control, and closing the project or
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An Introduction to Project Management PMBOK-Third Edition aligned
Imagine trying to control the unexpected and unpredictable through processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the
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Managing Efficiencies of IT Projects
...s "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process management techniques that address common application development problems. You will also learn what you can do to manage development problems and what steps you can
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Project Management Fundamentals
...importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a process, is the supervision and control of the work
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Transitioning into a Project Management Role
Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine
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Initiating and Planning a Project
Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from
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Managing a Project
The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the
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Troubleshooting and Closing the Project
The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the
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Stakeholder Interests and Cultural Diversity PMBOK aligned
As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project
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Planning for Quality
Project Quality Management focuses on ensuring two things: the quality of project management and the quality of the products created during the project. Project Quality Management implements the quality management system by using policies, procedures, and the following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and
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The Execution Process Group
Once you have completed initiating and planning for your program, it is time to take the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling,
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Monitoring Controlling and Closing Programs
Monitoring and controlling is an essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed.
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Program Management Processes and the Initiating Process Group
The Standard for Program Management was designed to give program managers a set of processes for program management. These processes are very similar to the processes you can find in the PMBOK Guide Third edition; however, they are intended to deal with issues between projects and to offer a coordinated effort to ensure program benefits.This course is designed to help program managers describe the
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Program Lifecycle and Organization
Regardless of your industry, programs and program management exist within their context and act as the infrastructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course
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Introduction to Program Management
Project managers are often tasked with managing multiple concurrent projects but what about managing multiple programs? When in a program environment, the processes differ from traditional project management. This course explains the key terms and themes of program management. It also introduces theories that are recognized as successful methods of managing programs.This course is aligned with "A
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Defining the Issue Determine the Real Problem
This course describes how to create a focused problem statement using the Occam s Razor method. Professionals who want to resolve workplace challenges more effectively.
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Making Group Decisions Ensure Group Success
This course describes four methods to generate successful problem solving decisions. Professionals who want to resolve workplace challenges more effectively.
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Making Telephone Calls Count
Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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Decimals and Percents
A basic understanding of decimals and percentages is key to any businessperson, whether tallying costs for warehouse supplies or estimating resource allocation. This course instructs the learner in the following: how to use decimals, including addition, subtraction, multiplication, and division; how to solve problems involving percentages to determine portions, a rate, a whole unit, and increases
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Moving Past Conflict Handle Conflict Rationally
...mpletion of this course you will be able to recognize the importance of conflict and of aiming for a win-win deal, recognize barriers to rational win-win negotiations, classify reactions to conflict and assess techniques for overcoming roadblocks to rational negotiation. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving from
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Moving Past Conflict Negotiate for Resolution
...mpletion of this course you will be able to recognize the importance and nature of negotiation, sequence the stages in the negotiation game and identify the rules for negotiating with a variety of players. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving from conflict to resolution as efficiently as possible. Professionals
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Preparing to Negotiate Know Your Game Position
... to identify the stages in clarifying goals, identify the importance of flexibility and underlying interests, assess your position by posing questions and perform a step-by-step analysis of your position. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving from conflict to resolution as efficiently as possible. Professionals who
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Selecting Your Strategy Choose Your Game Plan
...choose a negotiation game, choose a game by comparing the importance of the desired outcome with the importance of the relationship and assess advanced selection criteria to select a negotiation game. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving from conflict to resolution as efficiently as possible. Professionals who
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Effective Telephone Techniques
... when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology when using voicemail, speakerphones, cellular phones, and conference calls. This course
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Successful Lifelong Learning
Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century,
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Planning Effective Business Meetings
If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your
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Leading Effective Business Meetings
Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired
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Participating Effectively in Business Meetings
A meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made
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The Basics of Listening
Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication
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Team Feedback A guide
...ormance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital. Managing team performance is complex, because effective teams depend on synergy between individual and team factors. In this course, you will learn what makes teams
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What Is Emotional Intelligence
Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often
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Emotional Intelligence at Work
What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and
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Teamwork and Emotional Intelligence
Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many
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Increasing Your Emotional Intelligence
In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by
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The Emotionally Intelligent Leader
Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in
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