Improve eBooks

Training Program Evaluation ...monetary values * use training evaluation results to improve future programs At the end of this program, you will be able to: * develop training metrics that get widespread support * select the right training evaluation method for your situation * measure impact at one or more levels * evaluate both internal and external training programs * apply a simple yet  more...

Using Training to Improve Workplace Performance ...templates, guides and forms that you will use in all your improvement and evaluation activities. Learn how to act strategically by: * fashioning the right workplace environment for effective skills transfer * developing powerful stakeholder partnerships * identifying your organizationa s key workplace performance enhancers and inhibitors * adopting a structured  more...

Writing Learning Outcomes ...ational objectives and required performance on the job to improve the effectiveness of your workplace training initiatives. The program is packaged with a separate set of reusable and customizable learning outcome templates. The templates are in Microsoft Word format and allow you to document all of the levels and components of your training course learning objectives. At the end of this  more...

Self Study Customer Service Training Course ...udy program that will give anyone the skills they need to improve their communication skills, improve customer satisfaction, and increase sales. This course, which covers both basic and advanced skills, will provide training in customer service basics, conflict resolution, and service recovery skills as well as other important concepts. Written is an easy to understand format, this course  more...