Online Improve eLearning - Training Resources

Typing Pal--The Best Online Typing Course ...up with specially designed exercises that will help users improve on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60 exercises and many customized improvement exercises; ? 65 practice paragraphs ? Fun animations ? Advice on ergonomics. System requirements: ?You must be connected to Internet while taking this course. ?Windows ?Internet Explorer  more...

Typing Pal--The Best Online Typing Course ...up with specially designed exercises that will help users improve on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60 exercises and many customized improvement exercises; ? 65 practice paragraphs ? Fun animations ? Advice on ergonomics. System requirements: ?You must be connected to Internet while taking this course. ?Windows ?Internet Explorer  more...

Architecting Web Content (Master Class)-Self Directed ... usable and accessible. After this, you will learn how to improve your Website, you will examine some publishing guidelines, and you will look at some effective marketing strategies. Each week, you will work through online lessons, research projects, discussion questions, and review tests. This will make sure that you are learning the materials effectively. At the end of the course, you will  more...

Preparing for the Praxis II Subject Assessments This course is designed to prepare you for The Praxis II Subject Assessments by concentrating on three keys to success: understanding the exams, preparing for the exams, and developing a Praxis State of Mind. Students learn to read test questions critically, prepare targeted study plans, and get tips that will improve their chances of passing.  more...

Boost Your Self-Confidence And Enjoy Selling Success ...improve your attitude and set goals. Selling success is part product and industry knowledge, part people and communication skills and part attitude and perspective. Strengthen your self-image, set and achieve goals that reach your company`s and your own expectations and reinforce your self-motivation to take control of what you can to reach your goals. Understand the importance of your own  more...

Introduction to Customer Relationship Management CRM -Part 1 DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.  more...

Learn Grammar the Easy Way (Part 1) Designed for people who want to improve their writing by brushing up on the basics of grammar  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...ddresses beginning technical writers, managers looking to improve quality and efficiency, and all those who deal with screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly.  more...

Architecting Web Content (Master Class) ... usable and accessible. After this, you will learn how to improve your Website, you will examine some publishing guidelines, and you will look at some effective marketing strategies. Each week, you will work through online lessons, research projects, discussion questions, and review tests. This will make sure that you are learning the materials effectively. At the end of the course, you will  more...

Learn Grammar the Easy Way (Part 1) ...improve their writing by brushing up on the basics of grammar This course is designed for people who want to get a better feel for grammar so that they can strengthen their writing skills. Many times before a person has met you face-to-face, they?ve met you through your words. You may have sent in a cover letter and resume for a job. You may have written a memo recommending a new product or  more...

Write a Marketable Script in 10 Weeks with Final Draft (Latest Release) Learn how to produce a "marketable" script bundled with award wining Final Draft Software The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts in a minimal amount of time. The instructor of this course is a seasoned scriptwriter who has a successful history of  more...

Write for Business with Companion CD Write for Business, an award-winning business writing and communication handbook for professionals in every business field, helps promote effective written and oral communication skills. *Shipping and handling outside the continental United States (Alaska, Hawaii) is extra. For more information contact * Write for Business, an award-winning business writing and communication resource for  more...

Word 2000 ...o included is a business writing section designed to help improve professional writing skills. This course is designed to familiarize students with the key introductory, intermediate, and advanced features of Microsoft Word 2000 to customize and enhance their text-based documents. The first skills introduced include examining the working screen, getting familiar with the new Task Panes,  more...

Typing Pal--The Best Online Typing Course ...up with specially designed exercises that will help users improve on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60 exercises and many customized improvement exercises; ? 65 practice paragraphs ? Fun animations ? Advice on ergonomics. System requirements: ?You must be connected to Internet while taking this course. ?Windows ?Internet Explorer  more...

Using the Power of the iPod in Education: An Overview ...this course, teachers will learn why and how the iPod can improve the education that they are offering to their students. They will learn the pedagogical advantages that can be offered as well as the theoretical underpinnings of these important benefits. Using the Power of the iPod in Education: An Overview Schools are evolving in educational goals and are using increasingly powerful tools to  more...

The Power of being Different ...eurs, small business owners, as well as those who want to improve their personal leadership in day-to-day operations, this course provides guidelines toward a changed perception of how to achieve success. Coursework focuses on increasing the insight of course members in the importance of moving away from incrementalism (continuous innovation that guarantees safe but small successes), and  more...

Successful Negotiation ... daily living. Knowing how to negotiate successfully will improve your interactions with customers, coworkers, and even family members. This course will give you the strategies and techniques you will need to help you define opportunities in which negotiating would be appropriate and to create a win/win situation in each of your negotiations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

Spanish for Health Professionals (Intermediate) Self-Directed ... course provides all the materials needed for helping you improve your medical Spanish communication skills. ?A su salud! focuses on the Spanish and culture of recently-arrived Latino immigrants. It promotes Spanish competency in language as well as cultural awareness through the use of broadcast-quality dramatic video and numerous imaginative interactive exercises. The package also includes a  more...

Starting A Business?: How To Develop An Effective Business Plan You will learn how to develop, analyze and sell an effective business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a  more...

Six Sigma Green Belt Personal Training Library ...AIC teaches learners the DMAIC (Define, Measure, Analyze, Improve, Control) problem-solving process as well as tutorials on over 50 data collection and analysis tools such as Pareto diagrams, fishbone diagrams, and flowcharts to name just a few. (2 Units; 2 Assessments; Approximately 7 hours of training.) SPC Workout is a basic yet comprehensive course that makes understanding and applying  more...

Six Sigma Black Belt Personal Training Library ... make immediate contributions to quality and productivity improvement efforts. (3 Units; 3 Assessments; Approximately 7 hours of training.) The Advanced SPC course will help you develop a comprehensive understanding of advanced statistical process control techniques. Training topics include selecting and setting up SPC control charts, determining the best control charts formats to use for a  more...

Six Sigma Management and Leadership Training Program This course will teach you about the methodology and implementation of Six Sigma in your organization. Self-Directed. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an  more...

Safety Director Program (OSHA Emphasis) ...rse that will assist new and experienced safety directors improve their skills. Through readings, web-searches, online discussions, and other directed activities, the students will improve their understanding of safety in their industry including OSHA requirements. The Safety Director course is an online, self-paced course that will assist new and experienced safety directors improve their  more...

Productivity Management & Leadership Success Training Program ... course will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously. In the 21st Century, and its global economy, the skills of Productivity Management and Leadership Success are vitally important to an organization's longevity and success. This course provides a proactive method of addressing issues of low employee morale, high  more...

Poetry For Profit and Play This course is designed to help the inexperienced poet write for profit or pleasure. This course is primarily designed to help the inexperienced poet write for profit or pleasure. Students learn basic forms of poetry such as: metrical, sonnet, rhyme, haiku and free verse. They are then given exercises designed to help them learn the various forms. Each student hands in samples of their work and  more...

Pharmacy Technician National Certification Exam Preparation Course ...ey go to waste by not being fully prepared for this exam! Improve your chances for success with the National Certification On-Line Review Course. The Certification Review Course will thoroughly prepare you for the challenges of the National Certification Exam. The Certification Exam tests over many different areas of Pharmacy, so if you have never worked in a hospital, or have only worked in  more...

Oracle 10g OCA ... or entry-level job role. By earning your OCA you greatly improve your opportunities to achieving your goals. The Oracle Certified Associate is the first step to becoming an Oracle Professional. It?s designed to provide a foundation in Oracle Database 10g. Oracle DBAs manage the industry's most advanced information systems and command some of the highest salaries. This credential is your first  more...

Manufacturing Statistics Personal Training Library ...ed to get the most from this powerful statistical quality improvement technique. (3 Units; 3 Assessments; Approximately 8 hours of training.) The Measurement System Analysis (MSA) course includes detailed tutorials on many measurement system analysis techniques including how to conduct and analyze GR&R (Gage Repeatability and Reproducibility) Studies. A GR&R is the accepted techniques for  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...t are always at your disposal. Course Goals To noticeably improve yourn Spanish communication skills through top-notch instruction in the conversation classes, guidance through the online lessons, and access to variety of independent learning tools and resources. Available Resources To noticeably improve yourn Spanish communication skills through top-notch instruction in the conversation  more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process  more...

Lean Manufacturing Personal Training Library ...n, TPM, Visual Factory, Support Processes, and Continuous Improvement are explored in Unit 2. Lean implementation strategies and practices are covered in Unit 3. (3 Units; 3 Assessments; Approximately 10 hours of training.) In the 5S: Workplace Organization course, the student will learn the fundamental concepts of the 5S?s that help improve quality and productivity. (The 5S?s stand for Sort,  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led A Trump U Course- Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed A Trump U Course- Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may  more...

ISO 9001:2000 General Employee Training ...andard for quality management systems, and a good tool to improve overall business execution. This course provides a basic understanding of ISO 9001:2000: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 9001:2000 General Employee Training) ISO 9000 has  more...

Innovation in the Workplace ... for finding unique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization s bottom line. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of  more...

How to Critically Evaluate Your Business Plan A Trump U Course- Thinking like an entrepreneur means making the most of your opportunities. To achieve your dreams, you must know how to examine your plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may  more...

Grammar Mechanics Brush-up ...resh your skills for college, on the job, test-taking and improve your writing skills in the area of English grammar mechanics. Perfect for professionals, college students, writers, civil service and other test-takers. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this  more...

Harnessing the Internet This tutorial is a basic introduction to the Internet as a reference resource for individuals who work in public libraries. Harnessing the Internet Anyone who has ever used the Internet knows how vast and confusing this electronic resource can be. Working in a public library, you most likely use the Internet daily, or you have customers who may ask you questions about the Internet. Sometimes you  more...

Hazardous Waste Manifest Update ... requirements. The changes are designed to streamline and improve hazardous waste tracking, record-keeping, and reporting. The changes impact everyone involved in the shipment of hazardous wastes. This short course provides updated information on the recent changes to the Hazardous Waste Manifest. The course has been designed to cover the changes to the manifest requirements as well as how  more...

Getting More From Books: Intro to Literary Analysis This course makes reading more fun and more meaningful by teaching basic literary analysis. It`s easy to skim through a novel -- but getting involved in the book can teach you more about yourself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn  more...

Find and Purchase Income Producing Properties--Instructor-Led A Trump U Course- To make big profits, every successful real estate investor has to find great deals. In this course, you will learn to identify residential properties that can earn you those big-time returns. And you will learn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact  more...

Find and Purchase Income Producing Properties--Self-Directed A Trump U Course- To make big profits, every successful real estate investor has to find great deals. In this course, you will learn to identify residential properties that can earn you those big-time returns. And you will learn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact  more...

ESL for Business - Letters and Memos ...age when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business- Letters and Memos. This is one of three ESL For Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the  more...

ESL for Business - Special Documents ...age when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business- Special Documents. This is one of three ESL For Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the  more...

Effective Business Communication Series ...h design.Audience: This series is for anyone who wants to improve his or her professional writing skills.Features:Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Audio accompanies each lesson page throughout the course. Activities allow learners to apply course concepts in  more...

ESL for Business - E-mail Communication ...age when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business - E-mail Communications. This is one of three ESL For Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the  more...

Conducting Effective Accident Investigations ... They`ll uncover how investigating each accident can help improve workplace safety. They`ll discover how to accurately identify various causes; including, unsafe acts, unsafe conditions, and personal and supervisory factors. So grab your hat, your whip, and look out for the snakes as you begin Conducting Effective Accident Investigations. This course can be taken in a self-directed pace. You  more...

Certificate in Technical Writing For Current Technical Writers ...evelop their technical language and communication skills. Improve and update their technical writing knowledge and skills. Preparation for teaching professional communication. Prepare and deliver training for their companies Advance into documentation management positions. Advance career objectives and increase salary in the workplace. Frequently Asked Questions What credits do you receive by  more...

Certificate in Technical Writing ...evelop their technical language and communication skills. Improve and update their technical writing knowledge and skills. Preparation for teaching professional communication. Prepare and deliver training for their companies Advance into documentation management positions. Advance career objectives and increase salary in the workplace. FAQ Common Questions What credits do you receive by  more...

Build Your Own BIZ(tm) - Performance Improvement ...ur particular business situation. Facilitate Performance Improvement with Performance Appraisals This course will help you facilitate performance appraisals in order to improve the effectiveness of your workforce. The class includes video, text, and downloadable resources. Description of Course Performance Improvement explores the following areas: Before the appraisal process Midstream  more...

Build Your Own BIZ(tm) - Customer Service That Sells ...ur customer service efforts and implement action steps to improve the level of customer service your are providing. The class includes video, text, and downloadable resources. Description of Course Customer Service That Sells will help you improve the level of customer service you provide to your customers. The class will explore these areas: Customer service fundamentals Defining and measuring  more...

Basics of Business Math Series ...improve their basic math skills. It covers basic mathematical calculations commonly used in business settings. Courses cover computing fractions and decimals, the order of operations for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use of a calculator for business applications.  more...

ADA Training & Certification Program Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an  more...

5S TRAINING ...implement 5S within your own organization. If you want to improve your immediate work area ? and if you want to contribute to your organization?s success ? you will want to learn about 5S. Your 5S training is presented by Eric Whitley, he is a senior manufacturing consultant and trainer with Learning Point, Inc. He brings over twenty years of progressive manufacturing and operations experience  more...

14 Purchasing Best Practices ..." makes it realistic for you to quickly and significantly improve your performance and the performance of your purchasing department. You'll become a respected purchasing leader by following this class' step-by-step instructions, examples, and exercises, as well as the 39-page Sample, Tool, and Template Pack which is included with your registration. Get ready to deliver world-class purchasing  more...

Adobe Photoshop CS3: Advanced Adobe Photoshop CS3: Advanced Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best  more...

Managing a Virtual Office ...elp them attract and retain the best talents and actually improve productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for assuring alignment and consistency, and suggestions for preserving important working  more...

Basics of Effective Selling Course description -- Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service,  more...

Productivity Management & Leadership Success Training Program This course will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously.  more...

Communication Skills to Fast-track Your Career When it comes to communication, are you a high-speed modem or two tin cans and a string? If you want to put your career on the fast track, you'll have to communicate with the best of them. In this course, you'll sharpen your listening skills and improve your written and oral communication skills as well. Finally, you'll put it all together to produce audience-pleasing presentations. Communicate  more...

Approaches to Risk Management Whether you are investing in stocks, deciding what to eat, hiring an assistant, or merging corporate divisions, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world, your ability to take the right risk can  more...

Completing Your Field Sales Approach What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to  more...

Managing the Creative Elements of Brands Did you know there are 25 brands of laundry detergent? What influenced you to choose the brand you use? Was it the name? The logo? Maybe it was the clever slogan or catchy jingle. Was there a cute, cuddly character in the advertisement? Perhaps it was the packaging design. It could be one of these factors or a combination thereof, but the fact still remains: out of 25 brands of laundry detergent,  more...

Developing Fundamental Critical Thinking Skills You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental  more...

Get Your Career on the Fast Track Everyone has seen those TV shows from the '50s. The fathers went to work, worked hard, and got ahead. These people were your role models, your guides to succeeding in business. But if that's not happening, you ask yourself, "Why not?" The world is different now. Instead of job security, you need to focus on career security. In this course, you will learn more about today's new business  more...

Problem Performance Improvement ...rmance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then devise a plan for remedying the situation. Then the manager  more...

Mentoring as a Manager Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and performance.  more...

The Pharmaceutical Industry Overview Version 2 ...ly changing pharmaceutical industry, they must constantly improve the way products are developed, produced and marketed, and the way the supply chain is managed. This course provides a high-level overview of the pharmaceutical industry environment, including its key players, business model, structure, and relevant business and regulatory issues. The course explores the issues that the industry  more...

The Health Care Industry Overview Version 2 ...ncies in the value chain, to address issues of access, to improve quality, and to reduce cost. This course provides a high-level view of the health care industry environment, including its key players, trends, structure, and relevant business and regulatory issues. It also provides an overview of the state of affairs and insights into the health care industry. The course reflects on issues and  more...

Emotions Mindsets and Coaching ... to read the signals correctly and respond accordingly to improve their mental states. Of course, your own frame of mind also has an impact on the effectiveness of your coaching sessions. If you feel out of your depth or challenged by the content of the session, it's likely to affect your performance too. Recognizing your mindset and mood and the mindset and mood of your coachees is vital. It  more...

Trends in Coaching When is a good time to coach? And what is the business case for coaching? Is coaching just another popular fad, or can organizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What  more...

The Path from Pessimism to Optimism Your point of view affects virtually every aspect of your life, including your level of success. A negative point of view is a detrimental influence. Negativity is the result of unchecked pessimism. It's an abnormal pattern of thinking that persists over time and negates solutions and successful outcomes. Learning to deal with negativity will improve both your personal and business relationships.  more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining  more...

Call Center Telephone Sales ...ne, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time is money Remember this course is  more...

Performance Metrics for an Inbound Call Center The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze  more...

ITIL Configuration and Release Management Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The  more...

ITIL V3 - Continual Service Improvement Fundamentals ...improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools and processes necessary to continually improve their services. This course is intended to help learners understand how CSI will improve the services they offer their  more...

Discovering What Your Customers Want ...bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by developing a customer  more...

The EXCEL Acronym Instilling Service Excellence ...se you, but seeking help and knowing where to find it can improve your service abilities. That's why E, for "Enlist Help", is the first concept in the EXCEL acronym. X is for X-Ray questions, developing the skills to "read" your customers by asking the right questions in the right way. It's a great relief to be able to say, "Case Closed" when there's a problem area with a customer. But it takes  more...

Improving Your Cross-cultural Communications ...this situation?Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies.In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication.Cross-cultural communication is often boosted by  more...

A Workable Solution for Internal Clients One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You  more...

The Technical Professional as Internal Consultant ... hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical  more...

Essentials of Electronic Communication Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding  more...

The Mechanics of Communicating Effectively ...e already the best they can be. However it is possible to improve the quality of these communication essentials, and this course sets out to help you do just that. The effectiveness of your communication depends more on how you sound than the words you use. You may have something important to say and have the right words and phrases to get your point across but if your voice doesn't do it  more...

Communicating for Contacts ...plays a large part. In this course, you will learn how to improve your skills as an interesting and interested conversationalist and how to overcome the inherent shyness that many people experience when faced with a room full of strangers. The course also gives practical strategies for "networking" effectively in common business environments such as trade shows, conferences, or business  more...

Avoiding Errors in Usage and Punctuation Have you ever received an e-mail so poorly worded that you hit the delete button before you even finished reading the message? Have you ever opened a letter so confusing that you couldn't understand what the author was trying to say? If so, you understand the frustration of receiving a badly written message. Are you afraid that you might have sent messages that have been discarded or misunderstood  more...

Planning an Effective Business Meeting If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your  more...

Enhancing Listening Skills Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your  more...

Coping with Criticism and Feedback ...improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with a powerful approach that enables you to  more...

Giving Feedback to Colleagues Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a  more...

Oracle Database 11g Using the PL SQL Debugger Collections and Data Warehousin To recognize ways to utilize the PL/SQL Debugger to analyze your code, identify the uses and benefits of collections, and identify the steps for employing data warehousing enhancements to improve query execution times.  more...

Oracle Database 11g Using DDL Views Sequences Indexes and Synonyms To recognize the steps for creating, defining, and dropping tables , manipulating how their data can be viewed, and using schema objects to generate integers, improve queries, and rename tables.  more...

System Reliability and the Desktop in Windows XP Professional To demonstrate how to monitor and improve system performance and how to configure desktop settings in Windows XP Professional  more...

Project Leadership - Overcoming Obstacles Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The Change Controls necessary to manage every project are also addressed  more...

Project Teams - Applying Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings.  more...

Project Teams - Building a Project Team Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change.  more...

Virtual Team Management - Coaching Virtual Team Members In "Virtual Team Management: Coaching Virtual Team Members," you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the  more...

Advanced Project Management - Project Estimating Techniques Advanced Project Management: Project Estimating Techniques teaches learners how time-box and analogous estimates are used, how to use life-cycle projections, and how the Modified Delphi method is used. It also teaches how to calculate PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude  more...

Six Sigma and Lean in the Organization ...improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and quality improvement as the only way to  more...

Six Sigma Process Improvement ...ing organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally choose to improve upon existing processes. This course is designed to help  more...

Six Sigma Reducing Variation to Improve Quality ...g--those principles. In "Six Sigma: Reducing Variation to Improve Quality," you'll do just that. You'll begin by gaining a basic understanding of what variation is--why and where it exists and how it creates waste, and you'll learn key tools for identifying and measuring this waste in your organization. Next, you'll learn the key causes of variation and how to classify these causes as a step  more...

Common Tests ...e phase of Six Sigma's?? DMAIC (Define, Measure, Analyze, Improve, and Control) roadmap includes what is traditionally referred to as "crunching the numbers." After you have accurately defined the problem and measured the correct data in earlier phases, the Analyze phase looks at that data from all angles in an effort to precisely determine the relationships among variables. Making the data  more...

Variance Contingency Tables and Nonparametric Tests ...e phase of Six Sigma's?? DMAIC (Define, Measure, Analyze, Improve, and Control) roadmap includes what is traditionally referred to as "crunching the numbers." After you have accurately defined the problem and measured the correct data in earlier phases, the Analyze phase looks at that data from all angles in an effort to precisely determine the relationships among variables. Making the data  more...

Six Sigma--Statistical Process Control ...Sigma?? team imposes control measures on a process it has improved, it does so with the idea of making its improvements long-lasting. The Control phase of the DMAIC model (Define, Measure, Analyze, Inform, Control) doesn't rely on quick fixes. Instead, it applies statistical techniques that will monitor and control whatever variation arises in that improved process over time. A primary Six  more...

Control Charts and the Pre-control Process ...may be tempted to consider their work done once they have improved their processes during the Improve phase. However, in the Control phase of the Six Sigma?? process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the extent to which  more...

Six Sigma--Lean Tools for Control ...gma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing method to reduce wasteful activities, such as over-production, waiting, and material hand-offs. Whereas Six Sigma tools focus on an organization's specific aspects, lean tools  more...

Defining and Mapping the Six Sigma Process ...ols in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a process that you don't fully understand. In this course, you will be introduced to the mapmaker's art as it applies to Six Sigma. You will learn techniques to help you survey the business landscape from a high level. You will then learn how to fill in the details and sharpen the focus by using a  more...

Scoping the Six Sigma Project Six Sigma?? Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions,  more...

Design of Experiments DOE ...Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process redesign, and ultimately, improved  more...

Design and Analysis ...Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the necessary factors by  more...

Experimenting for Process Improvement ...Improve phase of the Six Sigma DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response.This course introduces the sophisticated  more...

Lean Concepts ...oday is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to  more...

Non-value-added Steps and Tasks Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow  more...

Process Analysis and Documentation ... a roadmap that points the way to process and performance improvement. The second phase in this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what gets measured, gets  more...

Strategic Approaches to Labor Relations HRCI SPHR ...and employer. This course covers strategies that actively improve and maintain good relationships, such as employee involvement strategies and strategies that foster positive employee relations. It also covers those strategies that resolve conflict in an amicable manner, such as formal complaint resolutions. This course prepares HR professionals and managers who are preparing for the Human  more...

Creating and Analyzing an Operating Budget Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result  more...

Managing Managers Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that  more...

Tomorrow s Managers Competencies "It takes all the running you can do to keep in the same place." Lewis Carroll's words in Through the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented.  more...

Managing and Rewarding Top Performers Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a  more...

A New Manager and the Company s Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the  more...

Analyzing Cash Flow Statements ...al statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement analysis focuses on determining your company's ability in the following four areas: (1) ability to meet short-term obligations and to efficiently generate revenue, (2) ability to generate future revenues and meet long-term obligations, (3) ability to provide  more...

Corporate Restructuring Corporate restructuring is frightening, but it doesn't have to scare you to death This course will show you how to initiate successful mergers or resist hostile takeovers. As well, it will improve your chances of surviving financial distress. Whatever your restructuring situation, you will be prepared to handle it by taking this course  more...

Benchmarking for Best Practices Benchmarking is an old idea with a new slant toward performance improvement. Learning from other companies to improve the practices of your own is not just making site visits or talking to other companies about how they operate. It's a disciplined process requiring careful research and analysis. Find out who should benchmark, how to benchmark, and what to do with the benchmarked data once you've  more...

Business Execution in Action ...re ways to employ the principles of business execution to improve and streamline these processes. All too often, organizations think of the people process, the strategy process, and the operations process as three distinct and separate entities, when in fact, they are closely and critically interrelated. Have you ever been in a situation where it felt like the left hand didn't know what the  more...

The Power of the Learning Organization In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support  more...

Design of Experiments and Validation of Solutions in Six Sigma ...improvement, for we are making experiments," said Benjamin Franklin. In the Improve stage of the DMAIC process, Six Sigma teams design and conduct experiments to study the nature of relationships between input variables and the response variable(s). They do this by controlling and changing the input variables and observing the effects on the response variable(s). After determining what and how  more...

Management of Cash Flows Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to  more...

Financial Statements ...on is doing: Are any changes needed? Can the organization improve? How quickly is the organization growing in comparison with its competitors? Are there any financial danger signs? This course provides a foundation for reading the three key financial statements prepared by most corporations--the balance sheet (or statement of financial condition), the income statement (or earnings statement, or  more...

Oracle9i Performance Tuning Architecture Strategy ...y performance. o Identify the I/O tuning areas that can improve overall system performance. o Identify the CPU tuning practices that can improve overall system performance. Audience This intended audience for this course are Database Administrators. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options  more...

Oracle8i Performance Tuning Managing Memory Disk I O Course Overview This course is the second in a three-part Oracle8i Performance Tuning series. This course introduces the learner to the application tuning issues that will impact database performance. In addition, participants will be introduced to tuning components and functions of the shared pool and the buffer cache. Students will learn how to monitor the contents and usage of the Redo Log  more...

Oracle8i Performance Tuning Architecture Strategy ...ll introduce participants to tools and techniques used to improve the performance of the Oracle8i server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally, students will overview the operating system tuning issues. L earn To: Identify the roles of individuals involved  more...

Windows NT Server 4 0 Installation Configuration- Part 1 Course Overview This is the sixth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network  more...

Oracle Database 10g Administration Workshop II Part 3 ...ake. The course also covers the tools used to monitor and improve database performance as well as detect and repair database corruption. Learn To: Identify features of Flashback technology. Identify features of Flashback Database. Sequence the steps for configuring Flashback Database using SQL. Identify features of block corruption. Identify features of the DBVERIFY utility.  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...WRITES parameter to true. Identify situations that would improve database performance when using direct writes. Create a temporary tablespace. Query the number of extents currently allocated to sorts and the maximum number of blocks used by an individual sort. After analyzing temporary tablespace, determine if a second tablespace for temporary sorts is needed. Unit 3: Tuning Rollback  more...

Oracle8 Performance Tuning Strategies and Techniques ...ll introduce participants to tools and techniques used to improve the performance of the Oracle8 server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally, students will overview the operating system tuning issues. L earn To: Identify the roles of individuals involved in  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 3 Course Overview This is the third course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. L earn To: Identify features of SQL Server and select the data integrity to implement in a given situation. Use the ActiveX Data Object (ADO) types for establishing a connection, executing a command, navigating recordsets,  more...

Sales Skills Developing a Winning Strategy ... who want to learn how to use various sales strategies to improve their sales approaches. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Correctly list the six basic  more...

Professional Selling Over the Phone Preparation Strategies ... Identify listening techniques that can improve your teleselling performance. Respond appropriately to customers' communication styles. Apply the steps for creating a teleselling plan. Select guidelines to maximize the effectiveness of your telesales calls. Audience The target audience for  more...

Sales Management Building a Championship Sales Team ...sales team leaders, or current sales managers who want to improve their management skills. This series is also recommended for marketing managers who participate in sales development programs. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Sales Management Leading a Sales Team ...sales team leaders, or current sales managers who want to improve their management skills. This series is also recommended for marketing managers who participate in sales development programs. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Sales Management Motivating Sales Teams to Win ...p performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To Identify the actions you can take to ensure that sales team members have high motivation levels. Identify the functions of a sales compensation plan. Identify the factors to consider when  more...

Paint Shop Pro Studio ... photos. Fix brightness and color problems in photos. Improve the clarity of photos. Remove the red-eye effect in photos. Remove noise defects in photos. Restore photos by removing scratches. Create greeting cards using Paint Shop Pro Studio. Create caricatures using Paint Shop Pro Studio. Share your photos over the Internet. Audience: The course is intended for users with  more...

NetWare 5 Advanced Administration - Part 4 ...uration. Identify the parameters that can be adjusted to improve server performance. Identify the issues to be considered when modifying settings for packet buffer paramaters. Unit 2: FTP Services Duration: 2 - 3 Hour(s) Identify the .NLM modules associated with Novell FTP Services for NetWare. Perform the steps to install Novell FTP Server. Identify FTP server configuration  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ...Improve phase in the DMAIC model of Six Sigma implementation helps the practitioners to generate solutions, select the best solution, and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process. Learn To: Understand  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...me: 2 hours Objectives: Unit 1: Using Data to Improve the Process Identify what needs to be measured in terms of defect, unit, and opportunity. Identify the key activities involved in the Measure Phase. Specify the role of different types of data in the Measure and Analysis phases of DMAIC. Identify the characteristics of a metric system with special focus on DPMO.  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ...nts that can reuse parsing and influence the optimizer to improve performance. L earn To: Identify the factors that affect network traffic. Identify the factors that affect parsing. Identify the guidelines for the reuse of parsed code. Identify the factors in SQL code design that affect response time. Identify the methods to improve network performance. Identify the  more...

NetWare 5 Advanced Administration - Part 4 ...uration. Identify the parameters that can be adjusted to improve server performance. Identify the issues to be considered when modifying settings for packet buffer paramaters. Unit 2: FTP Services Duration: 2 - 3 Hour(s) Identify the .NLM modules associated with Novell FTP Services for NetWare. Perform the steps to install Novell FTP Server. Identify FTP server configuration  more...

Paint Shop Pro 9 Introduction This course introduces you to various elements on the Paint Shop Pro main window. You'll also learn how to import photos into Paint Shop Pro and use the Paint Shop Pro Browser window. You'll also learn about basic methods for enhancing, fixing, and improving photos. Finally, you'll learn about removing flaws from photos. Learn To: Identify elements in the Paint Shop Pro main window.  more...

Lotus Domino R5 System Admin Part 8 Internet Connectivity Security ... Configure the HTTP sessions of the Domino Web server to improve performance by using the Server document in Notes R5. Configure the Domino Web server mapping by using the Server document in Notes R5. Enable the Domino Web server to host a Java applet by using the Server document in Notes R5. Set up a Virtual Web server by using the Server document in Notes R5. Set up aliases for a Web  more...

Self Development Motivating Yourself to Perform ...s of motivation. Use motivation to improve your performance. Achieve three goals to increase your motivation. Simulation Overview: In this simulation, you will be meeting with Carla Jackson, one of Icon's Human Resources Assistants. Through your questions, you will learn what motivation is, what its  more...

Strategic Sales Developing Executive Proposals In Strategic Selling: Developing Executive Proposals, you will learn the keys to preparing an effective written proposal, the questions to answer before writing a sales proposal, and the components necessary to include in a written proposal. You will also learn the steps to follow to create a winning proposal. Finally, you will identify ways to differentiate your proposal from those of the  more...

Balanced Scorecard Measuring Business Objectives ...essful implementation. Identify ways to use feedback to improve your balanced scorecard. Audience: This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to implement the balanced scorecard within their organization to achieve strategic business objectives. Deployment: e-Learning Accreditation NASBA credits:  more...

Self Development Positively Influencing Others ... Learn To Identify steps to improve and encourage active listening skills. Identify the Satir modes and appropriate responses to the Satir modes. Use 'I' statements to influence others. Match the sensory system of another person. Respond appropriately to  more...

Self Development Developing Rapport Through Communication ...istening skills. Given four steps, improve your listening skills. Identify guidelines for writing effectively. Recognize the steps of the writing process. Simulation Overview: In this simulation, you will meet with Kathy Fuller, one of Icon's veteran Customer Service team leaders.  more...

Self Development Improving Your Memory ...designed to identify your knowledge of memory and ways to improve your memory. Through her questions and your answers, you will gain a better understanding of the models of memory and ways to improve your memory and your ability to recall information. Unit 2: Your Memory (0.5 - 1 hour) Recognize how to associate and personalize information to enhance your memory.  more...

Time Management Overcoming Challenges ...udents an overall view of how to control time in order to improve productivity. The program covers how to control productivity by dealing with people, and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and overcoming personal time  more...

MS Win XP Install Admin Part 5 Disk File Mgt ...teach how to monitor resources and performance and how to improve performance on a computer running Microsoft Windows XP Professional, and using the relevant tools are also covered. Learn To: o Identify functions of Windows XP Professional disk management. o Identify features of basic disk organization in Windows XP Professional. o Identify New Partition Wizard options that can be  more...

MS Win XP Install Admin Part 5 Disk File Mgt ...teach how to monitor resources and performance and how to improve performance on a computer running Microsoft Windows XP Professional, and using the relevant tools are also covered. Learn To: o Identify functions of Windows XP Professional disk management. o Identify features of basic disk organization in Windows XP Professional. o Identify New Partition Wizard options that can be  more...

Oracle 9i New Features Backup Recovery Performance Tuning ...ry Manager enhancements. Students also learn about schema improvements, system improvements, and scalable session state management. Learn To Identify the new features designed to reduce unplanned downtime, improve data protection, and provide faster disaster recovery. Use LogMiner enhancements. Describe the  more...

Organizational Skills Managing Information ... Use innovative reading and note-taking techniques to improve information comprehension. Use association, personalization, and mnemonics to enhance information retention and recall. Manage incoming information to prevent information overload. Develop effective verbal, written, and electronic outgoing  more...

Organizational Skills Time Management ... This course is for managers and employees who want to improve their management skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Understand the importance of  more...

Stress Management Fundamentals for Managers ...e target audience for this course is managers who want to improve their stress management skills to enhance organizational effectiveness. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 1 Hour Language Options: US English  more...

Stress Management Fundamentals for Employees ...arget audience for this course is individuals who want to improve their understanding of the causes and impact of stress, and learn ways to manage stress effectively. There are no prerequisites required for this course. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 1 Hour Language Options: US English Total Learning  more...

Creativity Innovation Thinking Creatively ... This course is for managers and employees who want to improve their creative thinking. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Understand the nature of  more...

Lotus Domino 6 for Release 5 Administrators Part 2 ...ng the server environment and the various methods used to improve performance. Learn To: o To identify characteristics of a multi-user workstation. o To identify features of license tracking. o To identify features of the Domino Upgrade Services migration tool. o To identify features of mail controls in Domino 6. o To set a quota on a user's mail file. o To identify functions of  more...

Financial Management Analyzing Financial Statements ...cus on how financial statements are used by management to improve the organization's performance, and by investors when they set values on an organization's stocks and bonds. You will learn about ratio analysis, the tools used to analyze financial statements. Learn To: Identify the importance of financial analysis. Identify types of financial analysis tools. Identify types of  more...

Interpersonal Communication Listening Skills ...ills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. Learn To Identify the difference between hearing and listening. Increase your productivity by listening. Use critical listening skills.  more...

Interpersonal Communication Effective Communication ... Reduce verbal and non-verbal interference Improve organizational communication. Audience This course is for managers and employees who want to improve their communication skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning  more...

Grammar Skills An Introduction to Basic Grammar ...unctions. Audience Professionals who want to learn or improve their business writing skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.15 CEUs Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Nouns and Verbs (1 hour) Identify  more...

Grammar Skills Writing Effectively ...entences. Audience Professionals who want to learn or improve their business writing skills. The Grammar Skills series will provide professionals with the necessary skills to write and communicate using proper grammar. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.15 CEUs Language Options US  more...

Grammar Skills Punctuation Mechanics Spelling ...idelines. Audience Professionals who want to learn or improve their business writing skills. Course Prerequisites: The Grammar Skills series will provide professionals with the necessary skills to write and communicate using proper grammar. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.15 CEUs  more...

Effective Presentations The Presentation Process ...earn how to use your voice and nonverbal communication to improve the delivery of your presentation. Finally, you will learn how to assess the audience members and answer their questions. Learn To Apply four steps to help reduce your fear of speaking. Apply five elements of nonverbal communication to improve your delivery.  more...

Business Writing The Fundamentals ...n e-mail. Audience Professionals who want to learn or improve their business writing skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.15 CEUs Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: The Writing Process (0.5 - 1 hour)  more...

Business Writing Writing Effective Proposals ...proposal. Audience Professionals who want to learn or improve their business writing skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.15 CEUs Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Writing Client-Friendly Proposals (1 hour)  more...

Listening Skills The Fundamentals of Listening ...sages. Provide feedback. Comprehend messages. Improve your understanding. Audience All managers, supervisors, salespeople, and administrative staff. Anyone who listens professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Listening Skills Listening Challenges ...s. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the learner can encourage others to listen. Learn To Overcoming Listening Problems. Improving Listening Skills. Taking Notes. Understanding Body Language. Improving Body Language. Audience All managers,  more...

Excellence in Service Creating an Exceptional Service Environment ...roviding exceptional customer service. Identify ways to improve your performance as a manager and customer service provider. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options:  more...

Exit Interviewing Skills The Termination Process ...to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a termination meeting, and conduct a termination meeting. And finally, the program provides a review of anti-discrimination laws and other laws with which frontline managers should be familiar. Learn To  more...

Decision Making Problem Solving Decision Making Fundamentals ... This course is for managers and employees who want to improve their decision making skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English, Japanese, French, US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Decision Making Problem Solving Problem Solving Fundamentals ... This course is for managers and employees who want to improve their problem solving skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English, French, UK English, Japanese Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Leadership Development Motivation ...eam. Audience This course is for managers who want to improve their ability to motivate employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options Japanese, UK English, German Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Six Sigma Deploying Six Sigma ...ore then helping the learner to define, measure, analyze, improve and control the selected process. It also looks at process capability studies and how they should be directed. Learn To Identify guidelines for Six Sigma projects. Identify steps for choosing a Six Sigma project team. Identify the problem by  more...

Strategic Decision Making Advanced Decision Making ..., you will learn how to use decision-making strategies to improve your negotiation skills. Learn To Identify the types of scenario planning. Sequence the steps for managing a linked decision. Apply the process for managing linked decisions. Sequence the steps for creating an  more...

Delegation Understanding Delegation ...ience This series is designed for Managers who want to improve their delegation skills and in turn increase their own visibility as well as the team a a s visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Delegation The Delegation Process ...ience This series is designed for Managers who want to improve their delegation skills and in turn increase their own visibility as well as the team a a s visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Delegation Monitoring Evaluating Results ...ence This series is designed for Managers that want to improve their delegation skills and in turn icrease his/her own visibility as well as the teams visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit  more...

Value Chain Management Elements of the Value Chain ...ction, and outsourcing change the scope of a business and improve a company a a s profits. You will learn how to gain strategic hold through branding, supplier relationships, unique offerings, and ensuring customer satisfaction. Learn To Differentiate between the value chain and the supply chain. Identify key features of value  more...

Employee Performance Providing Feedback ...tuations. Audience Managers and employees who want to improve their ability to give effective feedback. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Essentials of Management Maintaining a Productive Workplace ...ng a Productive Workforce, students learn various ways to improve a job process, to provide support to help employees stay productive, to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To Ask six  more...

Conducting Meetings Managing a Meeting ...ting Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting  more...

Conducting Meetings Effective Meeting Communication ...ications. Audience Managers and employees who want to improve their ability to communicate effectively during meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1  more...

Total Quality Management Fundamentals ...ulum is aimed at all individuals who wish to input to and improve quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Total Management Basics (0.5 - 1 hour) Recognize the  more...

Total Quality Management Principles ...ed quality, as well as the first steps in implementing an improvement process. Learn To Recognize how to develop a customer needs map. Identify the four stages of team development. Identify steps in developing a methodology for process improvement. Identify steps for generating a  more...

Total Quality Management Implementation and Tools ...ulum is aimed at all individuals who wish to input to and improve quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Implementing TQM (0.5 - 1 hour) Identify the steps of the  more...

Managing Performance The Performance Appraisal Process ...es about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the appraisal process by meeting with an employee. Gather feedback about an employee's performance. Lead an appraisal discussion, given a nine-step process. During  more...

Managing Performance Overcoming Performance Appraisal Challenges ...hours) Recognize guidelines that improve active listening skills. Identify confrontational types of communication. Practice active listening in an appraisal discussion. Approach conflict in a positive manner using two principles. Avoid confrontational communication in an  more...

Operations Management Operations Components ... Identify how just-in-time systems can be improved. Follow the steps for creating just-in-time systems. Match the information components needed in MRP with their definition. Audience The target audience for this series is managers, directors, and executives looking to gain an understanding of operations management.  more...

Managing High Performers Creating a Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. Learn To The importance of training  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ... White, Project Manager to discuss ways in which Icon can improve its handling of communications during crisis situations. This is something Icon has not done well in the past, and management has decided to be better prepared to handle a potential crisis situation. As a newly appointed PR executive, you need to advise Travis, Carolyn, and Paul on general guidelines and strategies for crisis  more...

Project Management Project Cost Management ...You will learn how to make accurate estimates in order to improve project decisions, create accurate budgets, and effectively control costs throughout the project. Learn To: Understand the cost estimating process. Understand the cost budgeting process. Understand the cost control process. Audience: The target audience for this course is individuals interested in the  more...

Advanced Project Mgmt Project Estimating Techniques ...es to stakeholders, how to document estimates, and how to improve them. Learn To Given a set of information, use life-cycle projection to calculate an estimate. Calculate PERT estimates. Identify the guidelines to follow when estimating. Given a situation, identify which order of  more...

Advanced Project Mgmt Setting Up a Project Office In Advanced Project Management: Setting Up a Project Office, you will learn terms associated with a a a project office a a a a and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office. Learn To Match the terms project, program, and portfolio  more...

Advanced Project Mgmt Portfolio Management ... for a new client database that will allow the company to improve its customer relationships. The goal of this meeting is to discuss the proposal and how it fits into the organization's strategy, determine if this project has the potential to achieve the company's goals, and decide if the proposal fits into the company's portfolio. If your team determines that it meets these three criteria, you  more...

Team Leadership Promoting Your Team s Effectiveness Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Learn To  more...

Team Participation Teamwork Fundamentals ... This course is for managers and employees who want to improve their teamwork skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Understand how teams benefit  more...

Team Participation Team Communication ...ir ideas. Audience Managers and employees who want to improve their team communication skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) State the reason open  more...

Virtual Team Mgmt Coaching Virtual Team Members ...Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the process for managing a team member's career  more...

Project Teams Applying Team Building Techniques ...ing Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly. Give  more...

Project Teams Building a Project Team ...eam offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Learn To Identify the levels of need being met according to Maslow's Hierarchy of Needs.  more...

Brand Management Building Brand Equity ... Increase brand awareness. Improve brand image. Simulation Overview: In this simulation, you are the Brand Manager of the Platinum P2 Personal MP3 Digital Audio Player. Platinum is a brand owned by Icon and it is struggling in the market place because consumers are not accepting the digital audio player. You are  more...

CIW Site Designer Curriculum Course Overview This curriculum introduces Web design concepts, page layout, usability, navigation, graphics and multimedia. Other topics covered include Web technologies, Web site development tools, basics of using Microsoft FrontPage, Macromedia Dreamweaver and Allaire HomeSite, JASC Paint Shop, in addition to advanced Web design technologies and concepts, including XML, HTTP servers,  more...

CIW Application Developer CGI Using Perl Fundamentals Curriculum Course Overview This curriculum presents instruction on the foundations of CGI using the Perl language, how to get started with CGI and Perl, Perl fundamentals, and Perl input and output. Additionally, the curriculum will cover how to manage files and databases, and CGI security issues. This curriclum consists of two Skill Builder courses: Course 87051 CIW Fundamentals of CGI Using Perl Part 1:  more...

CIW Application Developer Dynamic Server Pages Curriculum Course Overview This curriculum introduces learners to the PHP Hypertext Processor to include an introduction to PHP, PHP fundamentals, string manipulation and file input/output, PHP and databases. This curriculum consists of three Skill Builder courses: Course 87053 CIW Dynamic Server Pages Part 1 Course 87054 CIW Dynamic Server Pages Part 2 Course 87055 CIW Dynamic Server Pages Part 3  more...

CIW Server Administrator Curriculum Course Overview This curriculum will teach learners how to install and configure servers. This course will cover the common IT tasks and services, operating systems, installation strategies, and configuring systems such as Windows 2000 and Linux. This curriculum consists of five Skill Builder courses: Course 87001 CIW Server Administrator Part 1: Configuring Course 87002 CIW Server  more...

Achieving Success Without Authority Personal Accountability ...(0.5 - 1 hour) Identify steps to improve poor working relationships. Identify the key qualities of a good coach. Differentiate between positive and negative coaching behaviors. Identify guidelines for receiving feedback. Identify steps for running a coaching session.  more...

CIW Server Administrator Part 5 Server Integrity ...ctions of the vmstat program. • Identify methods to improve Internet server performance by using hardware. • Adjust Web server performance in Internet Information Server (IIS). • Adjust the Web server performance in Apache server. • Identify features of logging. • Match Hypertext Transport Protocol (HTTP) server log files with their functions. • Configure  more...

CIW Internetworking Professional Curriculum Course Overview This curriculum presents learners with an overview of TCP/IP network technology. This curriculum will provide an outline of the infrastructure of the Internet and the place of TCP/IP within this infrastructure. It will also cover the IP model, TCP/IP functions and services, features of network management, and the features and functions of IPv6. This curriculum consists of five  more...

SharePoint Portal Server 2001 Part 3 Administering ... display options for search results. o Identify ways to improve search results in SharePoint Portal Server. o Sequence the stages in the SharePoint Portal Server search process. o Identify guidelines for optimizing search performance. o Identify ways of modifying the thesaurus. Unit 2: SharePoint Portal Server Dashboard Site 2 - 3 hours o Identify the benefits of a digital  more...

Network Certification Curriculum ...hnical professionals from a variety of fields who want to improve their effectiveness by learning more about the basics of networking. Typical duties performed are supporting existing networks, planning LANs, and developing technical solutions, which incorporate a network component. A+ Certification, which CompTIA also sponsors, can be used as a prerequisite, but it is not necessary. A+  more...

Advanced Business Comm Guidelines for Effective Comm ...unication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Business Communication Skills (0.5 - 1  more...

Advanced Business Comm Business Writing for Results ...unication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Audience-Centered Communication (0.5 -  more...

Advanced Business Comm Enhancing the Comm Message ...unication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Memos, E-Mails, and Letters (0.5 - 1  more...

Executive Level Leadership Becoming an Executive Leader ...is senior managers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Roles of Executive Leaders (0.5 - 1 hour) Identify the elements of  more...

Executive Level Leadership Change The Executive Leader ...is senior managers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Leading for Change (0.5 - 1 hour) Identify the three phases of the  more...

Executive Level Leadership Leadership Communication ...is senior managers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Information Issues (0.5 - 1 hour) Identify the five communication  more...

Project Leadership Overcoming Obstacles ...nes how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. Learn To Identify strategies to help employees deal with change. Identify ways to reduce change anxiety. Follow the process for helping project team  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...ning and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To: Identify three leadership behavior patterns adopted to achieve goals. Identify characteristics of effective leaders. Identify methods for determining team training needs. Identify strategies for conflict resolution. Identify strategies  more...

Oracle Application Server 10g Administration II Part 4 ...tor processor usage. Identify ways to configure OC4J to improve the performance of J2EE applications running on an OC4J instance. Identify the regions on the Application page that enable you to monitor the performance of J2EE applications. Identify options that enable you to set up a data source. Identify options that are used to set up the connection attributes. Identify ways to tune  more...