Instructor Led Improvement Training - Training Resources

ITIL V3 Foundation ITIL is collection of good practices in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group. The course will guide the design, development and use of training materials as well as training aimed at raising individuala s understanding of, and competence in, IT Service Management as described in the 1. ITIL Service Strategy,  more...

Lean Six Sigma Overview This course is designed to present to managers, directors and professionals an understanding of the concepts of Lean Six Sigma and what they can achieve. During the session, participants will be exposed to the tools used in various phases of Lean Six Sigma and the companies that have achieved significant bottom-line results from the process. Course Objectives: By the end of the seminar  more...

Six Sigma Green Belt ...uantify and control variation-using data to drive process improvements. This course is structured around the use of Minitab, a powerful graphical and statistical software package Program Outline Define and Measurement Tools a Project Charter a Six Sigma Strategy & Metrics a Process Mapping & Capability a Business Metrics & Voice of the Customer (VOC) a Descriptive Statistics &  more...

Lean Six Sigma Green Belt Training This is the preferred course of those interested in how Lean and Six Sigma can be applied to their organization as well as those who wish gain the basic skills necessary to run Six Sigma projects. Green Belts are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced. Participants in this course are  more...

Lean Six Sigma Yellow Belt Training ...amiliarity with the overall process and the basic process improvement tools. It is designed to provide a broad understanding of the Lean Six Sigma improvement methodology, concepts, and language, along with a complete toolbox of basic process improvement methods applied within a Six Sigma framework, including basic Statistical Process Control Charts. The Yellow Belt is needed to gather data,  more...

Six Sigma Green Belt This is the preferred course of those interested in how Six Sigma can be applied to their organization as well as those who wish gain the basic skills necessary to run Six Sigma projects. Green Belts are the primary link between your organization and your customer. The most widely used tools and applications of Six Sigma are introduced. Participants in this course are encouraged to bring a  more...

Design of Experiments - DOE Design of Experiments (DOE) The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.  more...

Design of Experiments DOE for Six Sigma Design of Experiments (DOE) for Six Sigma The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.  more...

Lean Six Sigma Green Belt Training This is the preferred course of those interested in how Lean and Six Sigma can be applied to their organization as well as those who wish gain the basic skills necessary to run Six Sigma projects. Green Belts are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced. Participants in this course are  more...

Six Sigma Black Belt Training ...ning. Six Sigma black belts are the backbone of process improvement. They are the project leaders of most Six Sigma projects. This course teaches all of the skills necessary for successful leadership of a Six Sigma project. Six Sigma Black Belts generate an average of more than $200K per project of savings and new net revenue. Each Black Belt can lead 3-5 projects per year. Participants  more...

Lean Six Sigma Black Belt Lean Sigma black belts are the heavyweights of lean implementation. They are the direct managers/leaders of Lean Sigma projects. This program teaches all of the necessary skills for successful leadership of a lean Sigma project. lean Sigma Black Belts generate an average of more than 200 thousand dollars per project of savings and new net revenue. Each Black Belt can lead 3-5 projects a year.  more...

Design for Six Sigma - DFSS Green Belt DFSS (Design For Six Sigma) is the most empowering tool for companies that would like to develop a new product or service that is defect free. DFSS could also be used as a result of a Six Sigma project in that the project is ended because Six Sigma improvement process is not suitable to overcome fundamental design issues. DFSS combines many of the tools that are used in Lean and Six Sigma and  more...

Design for Six Sigma - DFSS Black Belt DFSS (Design For Six Sigma) is the most empowering tool for companies that would like to develop a new product or service that is defect free. DFSS could also be used as a result of a Six Sigma project in that the project is ended because Six Sigma improvement process is not suitable to overcome fundamental design issues. DFSS combines many of the tools that are used in Lean and Six Sigma and  more...

Process Mapping for Continuous Improvement ...s-white.com Description: Process Mapping for Continuous Improvement Process mapping is an easily understood visual representation of a process. The process map is used to analyze the flow of events through the process and to identify where improvements can be made. This seminar is designed for individuals in manufacturing and non-manufacturing areas and provides some basic steps in how to  more...

Mistake Proofing ...ce. Mistake Proofing is a fundamental part of Continuous Improvement when process meets product. Defects, errors and accidents are all results of either a poor process or product design. Mistake proofing techniques provide the strategy to improve both product and process performance while taking into account all the traits of human interaction. Course Objectives: By the end of the  more...

Process Mapping ... flow of events through the process and to identify where improvements can be made. Frequently, a process map is used in a Team Problem Solving setting to assist in analyzing a process and determining where error or defects may occur. Process map symbols also identify the types of activities and events that are a part of the process. This course includes a section on how to use a process map  more...

NLP Master Practitioner Training ...rs, and anyone seeking personal development, relationship improvement, or career change. This course is a great addition to the practice of anyone already in health-care, bodywork, counseling, or coaching professions. After successful completion of this program, you will receive a signed certificate from Richard Bandler, stating you are certified as an NLP Master Practitioner. Your tuition  more...

iNTACS Certified Provisional SPICE Assessor Automotive SPICE ... Description: The Provisional SPICE (Software Process Improvement and Capability dEtermination) Assessor Course provides the guidelines and techniques for the appraisal and improvement of software development processes, in accordance with ISO 15504. Participants will receive the knowledge and skills to plan, prepare and conduct ISO/ International 15504 compliant assessments. The course  more...

ITIL V3 Foundation Training, Accredited ... Service Support as per ITIL V2) * Continual Service Improvement (CSI) (SQP , SIP, PDCA etc) Target group The ITIL Foundation exam is intended for: * Employees involved in the management of an IT Infrastructure who are required to work within working processes that are, or will be, organized according to ITIL. * Candidates who wish to progress further to the Practitioner or  more...

AT&T Certificate for Call Center Team Leaders Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let  more...

Six Sigma DOE Training Workshop Attend this 4-day Design of Experiment (DOE) skill-building hands-on application workshop. Learn how to guide your project team with the proven skills they need to design-in quality in product and process and tackle the technical problems on the production floor.(2.4 CEU) This course and other DOE related courses have been restructured. Please see company website for the latest info.  more...

Management and Supervision Skills ...d you to evaluate your own skills and recognise areas for improvement" "The course included plenty of real situations and how to overcome them and an outside view point of how we do things was really eye-opening." "Excellent it gave me an invaluable insight into how to deal with the problems I face each day I am more likely to be a more effective manager, and get a lot less stressed "  more...

Advanced Presentation Skills Workshop Are Presentations important in your organization to be noticed amongst colleagues, management and customers? Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven? "Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management  more...

Introduction to Lean Production and Six Sigma The objectives of this course are to introduce participants to the concepts of lean production and six-sigma to understand both concepts and appreciate what they can do for them. The course will also reveal the link between the two concepts and introduce a plan for their implementation. The course is equivalent to white belt six-sigma training with the added discussion of the basics of lean  more...

Business Process Reengineering ...adical redesign of business processes to achieve dramatic improvements in key performance indicators like cost, quality, cycle time, and customer satisfaction. The latest information technology is implemented in new designs to provide breakthrough results in the vital performance measures. BPR has gained, over the past decade, wide acceptance as a result of its documented successes. It is  more...

Quality Assurance and Management Participants will be trained to gain: * An understanding of the basic quality concepts. * The ability to use quality tools for data analysis. * Knowledge of alternative quality measures. * The ability to use quality measurement and control tools. * The ability to identify quality improvement opportunities. * Knowledge of quality assurance and management systems. * The  more...

Kaizen Events- 5S, Visual Controls, and Mistake Proofing ...zen.  Process Kaizen events are highly focused continuous improvement activities that can be used to launch 5-S, TPM, Set-up Reduction/ Quick Changeover, and/ or Cellular Flow implementation projects. This course will teach you how to implement a kaizen activity and will focus on the process kaizen tools of 5S, visual controls, and mistake proofing (poka yoke). This course is offered in  more...

The Dale Carnegie Course on Effective Communications and Human Relations Look around you at successful business people, world leaders, professional athletes and entertainers. You'll find a disproportionately high number of Dale Carnegie Course: Effective Communications and Human Relations graduates. This course will help you master the capabilities demanded in today's tough business environment. You'll learn to strengthen interpersonal relationships, manage stress  more...

Business Improvement Review - Accreditation Programme ...Improvement Review is a tool for change agents to use with their clients. Many coaches and consultants start their diagnostic process in their comfort level - but what if the cause was just outside that capability? The Business Improvement Review is a holistic business review diagnostic, designed by qualified business advisors. Each part of the review has been specially crafted by functional  more...

Executive Showcase In this program, leaders tackle the challenges of leadership, performance and teamwork through this interactive and transforming process.  more...

Innovation Ideation Audit Where is your company now on the innovation scale? How effective are your current idea generation practices? Our team of experts will conduct a comprehensive analysis of your organizationa s ideation practices, interview all key personnel and deliver a comprehensive assessment of your current situation. Our report will detail your strengths, weaknesses and specific opportunities for improvement.  more...

Strategic Logistics Planning and Management Understand the strong link between an organization a a s logistics strategy and its competitive advantage. Understand the challenges of managing logistics and supply chains. Develop a customer-focused orientation in managing logistics. Identify the performance drivers of supply chains and their impact on responsiveness and efficiency. Identify the major network designs and match the best  more...

ASQ Lean Six Sigma Green Belt - Quality and Productivity ...mber of a six sigma team. Lead and execute process-level improvement projects. Collect process data and develop process maps. Develop statistical hypotheses using simple statistical tools. Design simple experiments that help validate improvement options. Work with process owners to ensure process gains are held. The Lean Six Sigma Green Belt for Service course is designed to prepare  more...

Improving Productivity through Quality and Cost Reduction - Quality and Productivity Identify ways and means to improve organizational and/ or departmental productivity in order to increase profits and/ or decrease/ eliminate costs or losses. Identify and apply several cost reduction strategies in order to meet changing global, statutory and market conditions. Recognize the business processes that need re-evaluating and/ or re-engineering. Recognize and apply quality  more...

Re-engineering Your Organization A Road Map to Business Process Improvement - Quality and Productivity Understand the terminology and benefits of re-engineering. Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign workflow and structure successfully within the business.  more...

Certified Quality Management Professional - Quality and Productivity Understand the importance of quality in organizations. Understand the impact of leadership to support quality management systems. Understand the most used quality philosophies and tools to establish priorities within their organizations. Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.). Obtain enough knowledge about team dynamics to  more...

Total Quality Management - Quality and Productivity Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Discuss other widely used improvement methodologies.  more...

Six Sigma Quality Applications for Business Growth and Productivity By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in customer service and continual improvement. Implement and deploy Six Sigma. Understand organization readiness.  more...

From Planning to Execution A Winning Strategy ... evaluate company best practices to strive for continuous improvement. Revise and develop current policies and procedures to facilitate strategy execution. Learn how information and operating systems enable company personnel to carry out their strategic roles proficiently. Learn how to tie rewards and incentives directly to the achievement of strategic and financial targets. Explore  more...

Leadership Middle Management By the end of the program, participants will be able to: Differentiate among the three levels of management and understand their responsibilities. Discuss the principal challenges managers face in todaya s increasingly competitive environment. Practice advanced managerial skills needed for senior positions. Resolve conflict based on a win-win approach. Introduce and manage change leading  more...

Simplification of Work Processes and Procedures for Quality By the end of the program, participants will be able to: Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case studies. Analyze and distribute work allocated to employees in an organizational unit. Justify how the simplification of work  more...

Emotional Intelligence - Strategies for Success By the end of the program, participants will be able to: Understand the nature and theories underlying Emotional Intelligence EI. Define the various EI competencies and identify areas for improvement as needed. Identify their personal strengths and blind spots revealed through the Myers-Briggs Type Indicator MBTI and EI self assessments. Determine the impact of different leadership  more...

Certified Quality Management Professional ' This program is designed for Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improving of organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality in organizations. Understand the impact of leadership to support quality management systems. Understand the most used quality philosophies  more...

ASQ Lean Six Sigma Green Belt ...mber of a six sigma team. Lead and execute process-level improvement projects. Collect process data and develop process maps. Develop statistical hypotheses using simple statistical tools. Design simple experiments that help validate improvement options. Work with process owners to ensure process gains are held. The Lean Six Sigma Green Belt for Service course is designed to prepare  more...

Total Quality Management TQM Toolbox for Continual Improvement ' This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.  more...

Moving Ahead with Processes Mapping and Improvement ...his program is designed for Those individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives. This program is worth 25 NASBA CPE?s. Process definitions and importance of processes in their organizations. Elements of a business process. Process assessments for core, support and linkages processes. How  more...

Six Sigma Fundamentals ' This program is designed for Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s. Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in  more...

Emotional Intelligence Strategies for Success This program is designed for Individuals who need to improve their effectiveness at both the personal and interpersonal levels. This program is worth 25 NASBA CPE s.Understand the nature and theories underlying Emotional Intelligence EI.Define the various EI competencies and identify areas for improvement as needed.Identify their personal strengths and blind spots revealed through the Myers-Briggs  more...

Emotional Intelligence Strategies for Success This program is designed for Individuals who need to improve their effectiveness at both the personal and interpersonal levels. This program is worth 25 NASBA CPE s.Understand the nature and theories underlying Emotional Intelligence EI.Define the various EI competencies and identify areas for improvement as needed.Identify their personal strengths and blind spots revealed through the Myers-Briggs  more...

Emotional Intelligence Strategies for Success This program is designed for Individuals who need to improve their effectiveness at both the personal and interpersonal levels. This program is worth 25 NASBA CPE s.Understand the nature and theories underlying Emotional Intelligence EI.Define the various EI competencies and identify areas for improvement as needed.Identify their personal strengths and blind spots revealed through the Myers-Briggs  more...

Improving Productivity through Quality & Cost Reduction Objectives: By the end of the program, participants will be able to: Identify ways and means to improve organizational and/or departmental productivity in order to increase profits and/or decrease/eliminate costs or losses. Identify and apply several cost reduction strategies in order to meet changing global, statutory and market conditions. Recognize the business processes that need  more...

Attendance & Your Career Do you have poor attendance? Does your boss consider your attendance a problem? Are you managing someone and want them to hear about the importance of good attendance from someone else? If you or the person you manage has attendance problems, this webinar is a must. Attendance at work is essential to the success and morale of any workgroup, and poor attendance can be turned around if it is  more...

ISEB Business Analysis Essentials Training ...alysis skills, including a practical approach to business improvement. During the Business Analysis training, participants work through a typical business analysis assignment, from the initial analysis of the business to establish the a problema ™, to the identification and evaluation of possible solutions. At the end of this Business Analysis training course, participants will be  more...

ITIL V3 Foundation Training This ITIL V3 Foundation training course is an intensive introduction to the ITIL service management framework, providing a a best practicea approach to all aspects of the service lifecycle which is designed to enable successful delivery and support of quality IT Services. This ITIL training course consists of short lectures, discussions, examination technique, mock examinations and  more...

Lean Six Sigma Green Belt Training ...improvement and redesign activities are project teams. These teams will consist of people who want to use their knowledge and skills to improve the performance of processes and the business. Lean Six Sigma Green Belt training is focused on team members understanding and applying the Define Measure Analyse Improve and Control (DMAIC) model which is the foundation of most Six Sigma projects.  more...

Lean Awareness Training ...ementation. Lean thinking has become a widely adopted improvement approach that can greatly simplify processes and improve performance in both manufacturing and service organisations. Lean recognises that most of an organisationa ™s processes are at best 40% value adding. Effectively applying Lean principles and tools can significantly improve the percentage of value added time; reduce  more...

Lean Processes and Tools Training Lean thinking is based on the legendary Toyota Production System that produces very high quality products; in a very short time and at a low cost. Too many people and organisations achieving all three of these goals simultaneously is an impossibility. Lean provides a methodology and tools that enable organisations to make significant improvements in lead time, cost reduction and product or service  more...

Value Stream Mapping Training ...improvement approach that can greatly simplify processes and improve performance. At the heart of Lean thinking is the focus on creating value for the customer and eliminating waste. The stream of activity within an organisation that creates customer value is called the value stream. Value Stream Mapping is the tool used to understand, analyse and improve a value stream. The focus of this 2-day  more...

Business Process Management Training Business processes are the production lines of the new economy. When they fail us, our products and services fail our customers, and our business fails its stakeholders. The more organisations change, the more they must concern themselves with their stakeholder relationships, and the design and management of their processes so that organisations, people and technologies have a common business  more...

Speed Reading and Super Charged Learning Skills ...p to 2-hours a day in reading time * Results in dramatic improvement on tests * Increases job productivity and quality of work * Makes them the star of meetings - they now read all they have to and more. * Creates stellar performance in job interviews - they know everything about the new company. I am delighted to report that these results are typical of the average workshop graduate.  more...

Building Effective Teams Perfect for both newly formed and intact teams. Participants will learn about and practice the seven skills critical to team success: Clarity Capability Collaboration Commitment Communication Continuous Improvement Creativity  more...

Excellent Customer Service The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This  more...

Flexible Pavement Design Rehabilitation Workshop ...ely large investment involved in pavements, even marginal improvement in managing this investment, and in the technology involved, may effect very large absolute dollar saving. In addition to direct saving in capital costs and maintenance, the indirect benefits to the road users can be equally significant. Objective: The main objective of this workshop is to provide participants with  more...

SowellEAC 5-Day Enterprise Architecture Workshop In addition to our full, 10-day, University-sponsored Enterprise Architecture Certification program, SowellEAC offers a 5-day Workshop in the art and science of Enterprise Architecture. As is the case with all of our offerings, this course is taught by Kathie Sowell, a well-known thought leader and pioneer in Enterprise Architecture. Ms. Sowell was the principal author of the Department of  more...

SowellEAC 3-Day Enterprise Architecture Seminar For organizations who do not wish to invest in our full 10-day, University-sponsored Enterprise Architecture Certification program, SowellEAC offers a 3-day quick-start introduction to the art and science of Enterprise Architecture. As is the case with all of our offerings, this course is taught by Kathie Sowell, a well-known thought leader and pioneer in Enterprise Architecture. Ms. Sowell  more...

QUALITY CONTROL OF TRAINING Identify 14 core instructor competencies, evaluate the effectiveness of instructors, subject matter experts and TQM facilitators. Diagnose training program deficiencies and develop strategies to improve training. Monitor and evaluate existing training with trend analysis and identify and implement quality improvement measures. Improving instructional techniques and evaluate 10 aspects of you  more...