From Serebra Learning Corporation
Field Sales Foundations 
Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field
Sales Foundations introduces you to the
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Bridge The Expectations Gap 
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
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Customer Satisfaction Analysis and Implementation 
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
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Evaluating Internal Assignments 
So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Evaluation and Review 
So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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The Technical Professional as Internal Consultant 
...be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical professionals with the basic skills necessary to succeed as consultants. It provides an overview
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A New Manager s Role in the Company s Future 
Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the
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Six Sigma--Lean Tools for Control 
... Six
Sigma's
Control phase is to ensure that the previous improvements made by the
Six Sigma team remain fixed, or in control, into the future. "Control" is the final step in the Six Sigma process improvement model,
DMAIC (
Define,
Measure, Analyze, Improve, Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their
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Define the Six Sigma Opportunity 
...f this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course,
Define the
Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from
Six Sigma projects. Besides being given guidelines for establishing an improvement opportunity, you'll learn specific
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Experimenting for Process Improvement 
...rs on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated statistical tools used to optimize performance during the
Improve phase. You will learn about
Response Surface Methodology (
RSM) and how it is used to model the impact of interacting factors on
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Training and Development 
...ion of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in human capital as a means of attaining strategic objectives. It delves into all aspects of corporate training, including the front-end needs analysis, and identifying effective
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Steps for Successful ISO Registration 
An organization must carefully plan and integrate into their own quality management system a comprehensive strategy to comply with
ISO 9001:2000 requirements. This course discusses the necessary steps required to organize for
ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected.
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Developing a New-product Strategy 
Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a
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Future Technologies Supporting Convergence 
This module discusses future technologies that will make convergence easier, more reliable, and more convenient, not only for the user but for the maintainer. Here we discuss the improvements in
QoS, addressing, and reliability that
Internet Protocol version 6 (
IPv6) makes over Internet Protocol version 4 (
IPv4). We complete the text by discussing mobile, wireline and wireless technologies,
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SQL Server 7.0 Developing SQL Client/Server Part I 
This course is designed to present a comprehensive view of the client/server application. The course outlines the structure and elements of client/server architecture interfaces available strategies in accessing data from the client side through queries and tools available with
SQL Server 7.0 to improve and enhance the query process. The student will learn to create a multi-tiered client/server
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SQL Server 7.0 Developing SQL Client/Server Part II 
This course is designed to present a comprehensive view of the client/server application. The course outlines the structure and elements of client/server architecture interfaces available strategies in accessing data from the client side through queries and tools available with
SQL Server 7.0 to improve and enhance the query process. The student will learn to create a multi-tiered client/server
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IBM Implementing Wireless LANs Part 3 - Security 
This course examines the important area of access point (AP) security. You will learn how to implement
WEP and some of the limitations of this technology and about methods of increasing WEP security using technologies such as
Multiple keys disabling broadcasts and key hashing. You will also learn about
EAP and its improvements over WEP including
RADIUS authentication and session keys. You will
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From 123-CBT Computer Based Training
Supply Chain Management Using Models 

...istics.
Identify primary sources leading to significant improvements in the supply chain.
Match the levels of the logistics framework with their activities.
Identify characteristics of the stages in advanced logistics model.
Identify benefits of the advanced logistics model.
Identify the activity flow in the logistics model of the future.
Audience:
This series is designed for
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Consulting Skills The Consulting Process 

Consulting
Skills:
The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing
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Quality Management The Quality Management Process 

...ce the steps an organization should follow to incorporate improvements into daily management. Identify the definition of process variation. Identify the ways in which variation leads to loss. Select characteristics of common causes of variation. Identify three frequent sources of variation.
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Quality Management Business Process Improvement 

... Identify the steps for planning improvements. Identify the criteria for selecting a process for improvement. Identify the responsibilities of a process manager. Match the symbols and shapes used to create flow chart. Identify characteristics of the quality
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Workplace Aggression Taking a Proactive Approach 

...ach workplace aggression. They will learn how to identify improvements their organization can make to address workplace aggression, and how to establish a workplace aggression policy. In addition, they will learn how to use preventive hiring techniques to eliminate workplace aggression and how to discipline and dismiss employees who behave aggressively. Learn To
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Managing Performance The Performance Appraisal Process 

...es about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the appraisal process by meeting with an employee. Gather feedback about an employee's performance. Lead an appraisal discussion, given a nine-step process. During
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Lotus Domino R5 Migrating From R4 x 

...rectory catalog in
Domino R5. Identify the architectural improvements in Domino R5 over the R4.x. Identify the benefits of clustering in Domino R5. Identify the features that provide reliability in the Domino R5. Identify the features of the
Domino Web server. Identify the administrative enhancements in Domino R5 over R4.x. Identify the features of the
AdminP utility of Domino R5.
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Advanced Six Sigma Your Role as a Green Belt 

...ject, gathering and evaluating data, and implementing the improvements you identify.
Learn To:
Understand the roles and expectations involved in serving as a green belt.
Understand the processes involved with starting a
Six Sigma project, including defining the project and developing a project plan.
Understand the processes involved in gathering and analyzing the data collected
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