Online Improvements eLearning

Leading Innovation ...oducts, or reworked designs. It also involves incremental improvements to the way things are done. Knowing how to build and support an innovative culture is an important skill for any leader to master. The impetus for innovation can come from the top of the organization, and it can come from the people engaged in day-to-day production. Building an innovative culture is a responsibility for  more...

Sustaining Improvements Gains from Six Sigma Projects ...Improvements & Gains from Six Sigma Projects ASQ Six Sigma Black Belt (SSBB) As a Six Sigma project winds down, there are a number of activities that, if utilized, can determine whether the implemented process improvement will continue to meet intended results, thus contributing to the overall and ongoing success of the organization. This course will explore the importance of utilizing  more...

Data Collection and Measurement in Six Sigma ...d dependable analyses that translate into desired process improvements. As Six Sigma team leaders, Black Belts will help to oversee careful data collection efforts during the Measure phase of the Six Sigma DMAIC process. They will determine what should be measured, how data should be collected, and what tools can be employed to gather data as the basis for further improvements. This course  more...

Introducing Windows Server 2008 ...ng systems from Microsoft. With this release come notable improvements in security, remote access, networking, and performance monitoring. New administration features such as the command-line PowerShell and Server Manager are designed to ease administration and offer a secure way of administering Windows Server 2008 servers. Further enhancements to Terminal Services ensure that Windows Server  more...

Configuring Windows Vista Applications ...d with previous versions of Windows. New applications and improvements to existing ones are designed to increase security, productivity and ease of use. The default applications and features included with the Vista operating system depend on the version of Vista that is installed. This course covers many of these new applications and upgrades and explains their use and configuration. New  more...

Oracle Database 11g Using Dynamic SQL and Implementing Performance Improvements Oracle Database 11g: Using Dynamic SQL and Implementing Performance Improvements Oracle To recognize the steps for improving SQL and PL/SQL flexibility, usability, and performance, using dynamic SQL, language enhancements, and a variety of performance enhancements  more...

Windows XP Advanced Windows XP: Advanced Microsoft To introduce the student to the more advanced improvements in Windows XP  more...

Windows XP Fundamentals Windows XP: Fundamentals Microsoft To introduce the student to the fundamental improvements in Windows XP  more...

Windows Vista Security and Performance Improvements Windows Vista Security and Performance Improvements Microsoft To recognize the security and data protection features in Windows Vista  more...

Using Surveys to Measure Customer Satisfaction ...s of any customer survey is dependent on it precipitating improvements in the areas that cause or have the potential to cause most customer dissatisfaction.The second lesson describes the various survey methods and explains the situations for which each is the most suited. With this knowledge, you will be able to choose the method that will achieve the maximum response for you within the  more...

Bridge the Expectations Gap Bridge the Expectations Gap You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing  more...

Building Positive Support for Change ...functions, or services most likely translates into direct improvements for the employee too. But employees cannot support change and recognize its benefits without first understanding how it impacts their tasks, processes, or roles. Employees and people in general empowered with knowledge, understanding, and a clear vision of the future state will not only welcome change, but embrace it. In  more...

Windows Vista Mobile Computing and Troubleshooting ...dly catching up to desktop PCs in numbers. With the major improvements to mobile technologies over the recent years, laptops have fast become a viable, and even desirable, replacement for desktop systems. Windows Vista was designed with this growth in mobile computing in mind. This course covers Vista s focus on mobility, and explains the new and updated features related to the various  more...

Database Testing and Code Management Database Testing and Code Management Microsoft recognize how to implement version control, unit testing and performance benchmarking and improvements in SQL Server 2005  more...

Training and Development ...ion of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in human capital as a means of attaining strategic objectives. It delves into all aspects of corporate training, including the front-end needs analysis, and identifying  more...

Lean and Six Sigma ...sses whose inputs can be controlled to effect significant improvements in process outputs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (define, measure, analyze, improve, and control) and a number of qualitative and quantitative tools for driving process, product, and service improvements aimed at reducing defects and variation. Lean is also an improvement methodology,  more...

Applying Lean in Service Manufacturing Organizations ...d implemented. Any company that wants to make sustainable improvements can benefit from a Lean culture. Effective Lean enterprises successfully turn knowledge into action. Continuous improvement or kaizen is key to this ability. The timely and productive application of kaizen methods allows an organization to eliminate waste, create a healthy and Lean culture, and change the behaviors and  more...

The Active Directory Infrastructure in Windows Server 2008 ...ew roles specific to Active Directory, along with notable improvements in security, networking, and performance, Windows Server 2008 is designed to increase reliability and flexibility to any server infrastructure. Read-only domain controllers are introduced and described in this course, with demonstrations on how they can help improve security, generate faster logon times, and create more  more...

Network Access Security in Windows Server 2008 ...nd 802.1X. This course also provides a look at the latest improvements to the Windows Firewall providing advanced security through the use of granular inbound and outbound rules, connection security rules, the use of firewall profiles, and the ability to monitor the configuration. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network  more...

SharePoint 2010 New Features for End Users ...e-editing capabilities using Web Apps and mobile devices, improvements to team sites, and enhancements in social computing. This course explores the SharePoint Server 2010 interface, including the introduction of the Ribbon, already available in Office, as well as changes to team sites and common interface elements. In addition, this course examines enhancements in social computing via My  more...

Active Directory Objects in Windows Server 2008 ...olicy and fine-grain password policy features, along with improvements to common Active Directory administration, such as group membership, delegation, and importing data. Mapping to objectives set forth by Microsoft, this course is one in a series that prepares learners for Microsoft exam 70-640: TS: Windows Server 2008 Active Directory, Configuring. Passing this exam completes the  more...

Planning for Exchange Server 2010 ...ange Server remains the same; however, there has been key improvements in the areas of security and compliance, unified messaging, mobile communications, reliability, and recoverability. This course discusses the new features of Exchange Server 2010 and the hardware required to support an installation. Also discussed are the steps that should be followed when planning for a new installation,  more...

Improvements to Role Services in Windows Server 2008 R2 ...Improvements to Role Services in Windows Server 2008 R2 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 introduced the compartmentalization of server functions into server roles and role services and presented Server Manager as a convenient, central location for installation and administration of  more...

Management Improvements in Windows Server 2008 R2 ...Improvements in Windows Server 2008 R2 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 R2 offers a number of improved as well as new features, especially in the area of management, virtualization, and server availability. This course begins with a focus on new management capabilities provided by  more...

Active Directory Doman Services in Windows Server 2008 R2 ...soft s Windows Server product. This R2 release introduces improvements to existing features as well as the addition of new functionality. This course introduces the changes to Active Directory Domain Services administration including a review of key considerations when installing a new Windows Server 2008 R2 domain controller to your AD DS infrastructure and the new Active Directory  more...

Customer Driven Process Improvement Basic Framework Customer Driven Process Improvement: Basic Framework Letting customer needs drive your process improvement efforts can increase the chances that your product or service will be favored by customers - the most important stakeholders in your business. Customer satisfaction is critical to the survival of any business. And organizations that focus on improving processes so that they can produce  more...

Customer Driven Process Improvement Identifying Customer Needs ...hat customers need should drive strategy and core process improvements. But the first step in any customer-driven process improvement initiative is determining customer requirements. This course describes a process for doing this. It explains how to define your customers in a way that focuses on which customer voices matter the most as an input to a process improvement initiative. It also  more...

Customer Driven Process Improvement Implementing Maintaining Improvements ...er Driven Process Improvement: Implementing & Maintaining Improvements The final stage in customer-driven process improvement is implementing the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The  more...

Cisco IUWNE 1 0 Wireless Fundamentals ...ease of use of wireless routers and other equipment. With improvements in security and performance, wireless networks have moved into many mainstream business LANs. With new and better standards and equipment in development all the time, growth is virtually unlimited. This course introduces wireless networks, examining where they are used and what kinds of wireless networks can be built. The  more...

Cisco IUWNE 1 0 WLAN Security Basics ...the ability to authenticate users was required. Thanks to improvements in security protocols, today's wireless networks are as secure, if not more secure, than wired networks. This course provides an overview of WLAN security and shows the steps required to ensure privacy in wireless networks as well as some of the advanced features that Cisco networks have to increase wireless network  more...

Cisco IUWNE 1 0 WLAN Authentication Encryption ...s (WPA) authentication and encryption mechanisms are vast improvements over early implementations of wireless security. Given the variety of ways EAP and WPA can be used in a wireless environment, it is important to understand their strengths and weaknesses, in order to decide which will work best in a given network situation. This course describes the different flavors of EAP as well as the  more...

Oracle Database 11g R2 ASM Storage Partitioning Enhancements ... Oracle Oracle Database 11g Release 2 provides many improvements from its previous releases. This includes enhancements to ASM and storage to improve performance and to reduce server maintenance down time. This course identifies the enhancements in each of these areas. It also demonstrates how to use ASM fast mirror resync, manage ASM users, disk groups, ACLs, and Intelligent Data  more...

Oracle Database 11g R2 SQL Monitoring Performance Enhancements ...cements Oracle Oracle Database 11g Release 2 offers improvements and new features to provide DBAs a better way to monitor SQL commands in real-time and to allow the database to automatically manage its own memory and gather optimizer statistics. These features enable the DBA to ensure the optimal memory sizes are being used for the database using Automatic Memory Management, and that SQL  more...

Oracle Database 11g R2 Oracle Scheduler Secure Backup ... Backup Oracle Oracle Database 11g Release 2 offers improvements to Oracle Scheduler that increases efficiency and usability. These include allowing users to get specific email notifications about job activities, triggering jobs to automatically execute when the specified file is received, enabling jobs to run on multiple nodes while managing it from a central location, and running PL/SQL  more...

Monitor Network Infrastructure in Windows Server 2008 ...ls included in Windows Server 2008 but will find some key improvements. This course provides a look at the Windows Server Update Services (WSUS) function that has been updated to interoperate with Windows Server 2008, allowing it to act as an update server for network clients. The course also describes the new Windows Reliability and Performance Monitor tool, and the role of data collector sets  more...

Significantly Increase the Value of Any Property--Instructor-Led ...ble financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from  more...

The EcoBroker Certificate Program ...ies, or perhaps achieving financing for energy-efficiency improvements, allows real estate clients and consumers to experience a variety of financial, environmental, and health-related benefits. EcoBroker Green Market Advantage is designed to educate real estate professionals to recognize various environmental, energy, and dollar-saving features of real estate and, in turn, market such features  more...

Microsoft Office 2000 - New Features for Users To describe the new features and improvements incorporated in Microsoft Office 2000  more...

J2SE 5 0 Language Features To introduce experienced developers to the language-specific improvements and changes in Java 5.0, the purpose of which is to make Java more developer-friendly and facilitate the writing of bug-free code  more...

Continual Quality Improvement The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that  more...

Steps for Successful ISO Registration An organization must carefully plan and integrate into their own quality management system a comprehensive strategy to comply with ISO 9001:2000 requirements. This course discusses the necessary steps required to organize for ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected.  more...

Translating Requirements into Process Goals Customers want quality. And quality includes customer requirements such as ease of use, reliability, or response time that are sometimes difficult to measure. To produce improvements that will generate the results customers want, these quality requirements must be redefined as measurable goals. The purpose of this course is to show you how to redefine customer quality requirements as measurable  more...

Implementing Improvements Customers' perception of quality is constantly changing in today's market. What the customer wants now may not be what he wants six months from now. This means that the traditional approach of continual small improvements may not be the approach of choice for certain products. Alternative approaches that generate more dramatic results might be a better choice. This course explores a variety of  more...

Managing Process Improvements Process improvement involves planning, implementation, and effective management to see the effort through from start to finish. Many organizations neglect the management phase, and, as a result, the effort ends up failing. How do you manage such a vast improvement undertaking? This course will explain who is responsible for managing process improvement, how to manage improvement effectively, and  more...

Evaluation and Review So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

Evaluating Internal Assignments So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned?And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

The Technical Professional as Internal Consultant ...be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical professionals with the basic skills necessary to succeed as consultants. It provides an overview  more...

Customer Satisfaction Analysis and Implementation What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are  more...

Consulting Skills The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing  more...

Quality Management The Quality Management Process ...ce the steps an organization should follow to incorporate improvements into daily management. Identify the definition of process variation. Identify the ways in which variation leads to loss. Select characteristics of common causes of variation. Identify three frequent sources of variation.  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ...wly improved process. Use control plans to sustain the improvements made to a process. Evaluate success of the improvement effort. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. It is recommended that individuals take the first two courses in  more...

Supply Chain Management Using Models ...stics. Identify primary sources leading to significant improvements in the supply chain. Match the levels of the logistics framework with their activities. Identify characteristics of the stages in advanced logistics model. Identify benefits of the advanced logistics model. Identify the activity flow in the logistics model of the future. Audience: This series is  more...

SQL Server 7 0 System Administration - Part 1 ...n attributes of SQL Server. Identify the administrative improvements of SQL Server 7.0. Identify the BackOffice applications that SQL Server uses via integration. Match the SQL Server Service to its characteristic. Identify the functions that can be performed with the SQL Server client software. Identify components of SQL Server communication architecture. Identify the natively  more...

Quality Management Business Process Improvement ... Identify the steps for planning improvements. Identify the criteria for selecting a process for improvement. Identify the responsibilities of a process manager. Match the symbols and shapes used to create flow chart. Identify characteristics of the quality  more...

Oracle 9i New Features Database Administration ... Identify memory and space management improvements. Describe segment and index management improvements. Identify improvements in database operations and performance. Recognize database resource manager enhancements. Identify enhancements in using Oracle Names Servers  more...

Oracle 9i New Features Backup Recovery Performance Tuning ...ry Manager enhancements. Students also learn about schema improvements, system improvements, and scalable session state management. Learn To Identify the new features designed to reduce unplanned downtime, improve data protection, and provide faster disaster recovery. Use LogMiner enhancements. Describe the  more...

Business Accounting Accounting for Assets ...the new depreciation on an asset with capital expenditure improvements. • Identify the time period over which intangible assets are amortized. Audience Managers or employees interested in learning the basics of accounting and accounting processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30  more...

Implementing Wireless LANs Part 3 Security ...ts and key hashing. You will also learn about EAP and its improvements over WEP including RADIUS authentication and session keys. You will learn how to enable security on a Cisco Aironet AP. You will also learn how to configure WEP, LEAP, and a Cisco Access Control Server (ACS). Learn To To identify characteristics of Wired Equivalent Privacy (WEP).  more...

Workplace Aggression Taking a Proactive Approach ...ach workplace aggression. They will learn how to identify improvements their organization can make to address workplace aggression, and how to establish a workplace aggression policy. In addition, they will learn how to use preventive hiring techniques to eliminate workplace aggression and how to discipline and dismiss employees who behave aggressively. Learn To  more...

Correcting Performance Problems Addressing Performance Problems ...a recent tradeshow, you learned that they were unaware of improvements being made to Icon's Uninterrupted Power Source (UPS) products. Keeping existing and prospective customers informed of new features are part of Robin's responsibilities, so you need to hold a constructive feedback session with her. Your goal is to follow the process and guidelines for this type of session, resulting in Robin  more...

Managing Performance The Performance Appraisal Process ...es about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the appraisal process by meeting with an employee. Gather feedback about an employee's performance. Lead an appraisal discussion, given a nine-step process. During  more...

Lotus Domino R5 Migrating From R4 x ...rectory catalog in Domino R5. Identify the architectural improvements in Domino R5 over the R4.x. Identify the benefits of clustering in Domino R5. Identify the features that provide reliability in the Domino R5. Identify the features of the Domino Web server. Identify the administrative enhancements in Domino R5 over R4.x. Identify the features of the AdminP utility of Domino R5.  more...

Operations Management Fundamentals of Operations Management Operations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company a a s operation processes. Learn To  more...

Advanced Six Sigma Your Role as a Green Belt ...ject, gathering and evaluating data, and implementing the improvements you identify. Learn To: Understand the roles and expectations involved in serving as a green belt. Understand the processes involved with starting a Six Sigma project, including defining the project and developing a project plan. Understand the processes involved in gathering and analyzing the data  more...