Online Improvements eLearning Training

QC Tools - Flowcharts and Process Maps The purpose of this course is to introduce the flowchart, one of Ishikawa's seven basic quality tools. This is one of a series of eight courses on the quality tools. The flowchart is used to document processes graphically. They are used to help identify where to make improvements in a process, or in the design of a new process. more...

Significantly Increase the Value of Any Property--Instructor-Led A Trump U Course- Improving your property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete more...

Field Sales Foundations Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the more...

Bridge The Expectations Gap You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how more...

Customer Satisfaction Analysis and Implementation What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are more...

Evaluating Internal Assignments So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This more...

Evaluation and Review So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This more...

The Technical Professional as Internal Consultant ...be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical professionals with the basic skills necessary to succeed as consultants. It provides an overview more...

A New Manager s Role in the Company s Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the more...

Six Sigma--Lean Tools for Control ... Six Sigma's Control phase is to ensure that the previous improvements made by the Six Sigma team remain fixed, or in control, into the future. "Control" is the final step in the Six Sigma process improvement model, DMAIC (Define, Measure, Analyze, Improve, Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their more...

Define the Six Sigma Opportunity ...f this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from Six Sigma projects. Besides being given guidelines for establishing an improvement opportunity, you'll learn specific more...

Experimenting for Process Improvement ...rs on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated statistical tools used to optimize performance during the Improve phase. You will learn about Response Surface Methodology (RSM) and how it is used to model the impact of interacting factors on more...

Quality Management Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. more...

Training and Development ...ion of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in human capital as a means of attaining strategic objectives. It delves into all aspects of corporate training, including the front-end needs analysis, and identifying effective more...

Continual Quality Improvement The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that more...

Steps for Successful ISO Registration An organization must carefully plan and integrate into their own quality management system a comprehensive strategy to comply with ISO 9001:2000 requirements. This course discusses the necessary steps required to organize for ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected. more...

Developing a New-product Strategy Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a more...

Security Analysis and Auditing in Networked Environments To discuss how to collect and utilize information on network intrusion attempts Network administrators, firewall administrators, system administrators, application developers, and IT security officers more...

Connecting Computers This WestNet e-Learning module reviews the Physical Layer components and moves on to explain the deeper technical details of these media. more...

Future Technologies Supporting Convergence This module discusses future technologies that will make convergence easier, more reliable, and more convenient, not only for the user but for the maintainer. Here we discuss the improvements in QoS, addressing, and reliability that Internet Protocol version 6 (IPv6) makes over Internet Protocol version 4 (IPv4). We complete the text by discussing mobile, wireline and wireless technologies, more...

Oracle Database 10g New Installation and Configuration Features To discuss the new installation and configuration features of Oracle 10g Oracle 8i or 9i certified professionals who wish to upgrade to Oracle Database 10g certification; developers interested in the technical aspects of Oracle Database 10g more...

Microsoft Office 2003 New Features for Outlook Users To describe new features of Microsoft Office Outlook 2003 Personnel at all levels of the enterprise, and end users more...

Microsoft Office 2000 - New Features for Users To describe the new features and improvements incorporated in Microsoft Office 2000 End user more...

SQL Server 7.0 Developing SQL Client/Server Part I This course is designed to present a comprehensive view of the client/server application. The course outlines the structure and elements of client/server architecture interfaces available strategies in accessing data from the client side through queries and tools available with SQL Server 7.0 to improve and enhance the query process. The student will learn to create a multi-tiered client/server more...

SQL Server 7.0 Developing SQL Client/Server Part II This course is designed to present a comprehensive view of the client/server application. The course outlines the structure and elements of client/server architecture interfaces available strategies in accessing data from the client side through queries and tools available with SQL Server 7.0 to improve and enhance the query process. The student will learn to create a multi-tiered client/server more...

Moving to Domino Lotus Notes R5 Application Development This course will teach the student the essential skills for moving to Domino R5 application development. more...

Microsoft Exchange 2000 - Technical Overview This course is designed to acquaint participants with Microsoft Exchange 2000a s many technical improvements. This course provides participants with an opportunity to learn new features and enhancements within Microsoft Exchange 2000 identify key technical characteristics of the software and describe its functionality.  more...

Oracle9i New Features: Backup, Recovery, and Performance Tuning This course introduces students to high availability and fault recovery data protection and disaster recovery LogMiner enhancements online operations and Recovery Manager enhancements. Students also learn about schema improvements system improvements and scalable session state management.  more...

Workplace Aggression: Taking a Proactive Approach In Workplace Aggression: Taking a Proactive Approach participants will learn how their organization can proactively approach workplace aggression. They will learn how to identify improvements their organization can make to address workplace aggression and how to establish a workplace aggression policy. In addition they will learn how to use preventive hiring techniques to eliminate workplace more...

Managing Performance: The Performance Appraisal Process In Managing Performance: The Performance Appraisal Process you will learn how to appraise an employee's performance how to conduct an appraisal discussion and how to document your appraisal. You will also learn how to communicate to your employees about performance problems and how to make performance improvements.  more...

IBM Implementing Wireless LANs Part 3 - Security This course examines the important area of access point (AP) security. You will learn how to implement WEP and some of the limitations of this technology and about methods of increasing WEP security using technologies such as Multiple keys disabling broadcasts and key hashing. You will also learn about EAP and its improvements over WEP including RADIUS authentication and session keys. You will more...