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From Taylor Performance Solutions, Inc.
Professional Customer Service Skills
Our customized training programs help businesses:
Increase first point of contact problem resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction to reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and
more...
Professional Customer Service Skills
Our customized training programs help businesses:
Increase first point of contact problem resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction to reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and
more...
From Business Coach Philippines
Training the Trainers Seminar-Workshop
Introduction
Proper training is the most cost effective way to increase productivity and improve your bottom line. Make sure that the people in charge of training your personnel are themselves well trained. Although this program is designed primarily as a basic guide for new trainers, it is also useful for veterans in the profession as a refresher course and to update their skills.
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Training the Trainers Seminar-Workshop
Introduction
Proper training is the most cost effective way to increase productivity and improve your bottom line. Make sure that the people in charge of training your personnel are themselves well trained. Although this program is designed primarily as a basic guide for new trainers, it is also useful for veterans in the profession as a refresher course and to update their skills.
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Customer Service Training
Improving your customer service is the most economical way of obtaining higher sales. This seminar workshop will train your personnel to strive for a higher level of customer satisfaction.
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From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Project Management in Action Managing World Bank Projects
...roup dynamics to organisational settings
Suggest ways of improving group morale, while enhancing their effectiveness
Demonstrate a heightened understanding of the type and permanence of the leadership of a team
Explain the occasions in which a situational leader is likely to emerge
Demonstrate a high level of understanding of a team attempts to replace a situational leader, to enhance
more...
Project Management in Action Managing World Bank Projects
...roup dynamics to organisational settings
Suggest ways of improving group morale, while enhancing their effectiveness
Demonstrate a heightened understanding of the type and permanence of the leadership of a team
Explain the occasions in which a situational leader is likely to emerge
Demonstrate a high level of understanding of a team attempts to replace a situational leader, to enhance
more...
Comprehensive Real Estate Management


...rate Client: Understanding Clientsa Frustration
- Improving Worker-Client Relation
- Dealing with a the irate customer/ client.
- Communication: Perfecting a The Approacha & Offering Assistance
- Contributing to the maintenance of customer/ client loyalty
- Empowering Front-line Staff to Redress a Dissatisfactory Client/ Customer Situationsa
- Seeking help and
more...
Enhancing Managerial Effectiveness


...rd
3) Leadership Styles and Administrative Strategies: Improving Management Performance
OBJECTIVES:
- Distinguish between control and influence administrative
strategies
- Demonstrate their understanding of the positive and negative implications of a managera s choice of administrative strategy
for the management of his or her organisation
- Demonstrate an understanding
more...
Communication Dynamics and Networking in Organisation


...
- Oral communication - audibility, Intonation, Etc.
- Improving The Relevance Of Information presented
- Addressing Questions
- Designing PowerPoint Presentations
- Choosing PowerPoint Background
- Using PowerPoint Templates
- Using sound and animation, appropriately
- Adding automatic run
- Timing the presentation for automatic run
- Enhancing presentations with a
more...
Telecommunication Systems


...ity
- Broadband Service-Multiple Data Streams
- Improving Utilization-Compression and Multiplexing
- Compression-Shrinking Data to Send More Information
- Multiplexing-Let's Share
- Interoperability-Protocols and Architectures
- Protocols-A Common Set of Rules
- Architectures-How Devices Fit Together in a Network
- Types of Networks-LANs, MANs, and WANs
more...
Change Management and Executive Leadership in Organisations


OBJECTIVES:
1. Executive High Performance Leadership
By the end of the specified learning and development activities, delegates will be able to:
- Distinguish between the concepts of a leadera and a managerial leadera
- Demonstrate their understanding of at least 2 approaches to leadership
- Demonstrate their understanding of the relationship between fieldera s
more...
Executive Leadership and Corporate Communication


...identity theory
- Team building and maintenance roles: Improving team
effectiveness
* Encouraging members
* Harmonising
* Standard setting
* Gate-keeping
* Determining the optimum team size
- Providing team incentives
- Encouraging conflict
- Averting group think
- Avoiding the risky shift syndrome
- a Resonationa as
more...
National and International Economic Competitiveness Towards Economic Growth and Sustainability


...odule 10 - The Importance of Financial Risk Management In Improving and Maintaining Economic Attractiveness
- Risk: A Working Hypothesis
- Defining Risk - Generally
- Financial Risk: A Plausible Definition
- Financial Risk in an Organisational Setting
- Financial Risk and a Market Dynamicsa
- Liquidity Risk
- Operating Risk
- Fraud Risk
-
more...
Managerial Facilitation of Value-Added Customer Service Excellence Course


...H AN IRATE CLIENT: UNDERSTANDING CLIENTS FRUSTRATION
- Improving Worker-Client Relation
- Dealing With a The Irate Customer/ Client.
- Communication: Perfecting a The Approacha & Offering Assistance
- Empowering Front-Line Staff To Redress a Dissatisfactory Client-Customer Situationsa
- Seeking Help And Advice From Colleagues And Managers, When Faced With
more...
Human ResourceTraining and Development Management
...ing Efficiency Gains
a Measuring Efficiency Gains
a Improving Efficiency Gains
a Substituting the concept of a Efficiency Gainsa , in Throughput Accounting, for the Concept of Net Profit in Training Departments, as in:
a Net profit (NP) = Throughput - Operating Expense = T-OE
a Return on investment (ROI) = Net profit / Investment = NP/ I
a Productivity (P) =
more...
Managing Individuals and Groups in an Organisation


...l identity theory
- Team building and maintenance roles: improving team effectiveness
- Encouraging members
- Harmonising
- Standard setting
- Gatekeeping
- Determining the optimum team size
- Providing team incentives
- Encouraging conflict
- Averting groupthink
- Avoiding the risky shift syndrome
- Employing transactional analysis
- Employing effective diversity management and
more...
Organisation and Management an Introduction


...gh probability of greatly enhancing worker motivation and improving their morale - factors crucial to organisational success
- Be able to influence their leadership style in such a way that they develop the flexibility to manage their organisations and subsystems effectively, in stable and turbulent times.
- Be aware of some key issues in designing effective organisations
- Be aware of the
more...
Training Needs Analysis Determining Training Needs


...cy Gains
b) Measuring Efficiency Gains
c) Improving Efficiency Gains
- Substituting the concept of a Efficiency Gainsa , in Throughput Accounting, for the Concept of Net Profit in Training Departments, as in:
a) Net profit (NP) = Throughput - Operating Expense = T-OE
b) Return on investment (ROI) = Net profit / Investment = NP/ I
c)
more...
Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return


...cy Gains
b) Measuring Efficiency Gains
c) Improving Efficiency Gains
- Substituting the concept of a Efficiency Gainsa , in Throughput Accounting, for the Concept of Net Profit in Training Departments, as in:
a) Net profit (NP) = Throughput - Operating Expense = T-OE
b) Return on investment (ROI) = Net profit / Investment = NP/ I
c)
more...
The Management of Organisational Resources


...cy Gains
b) Measuring Efficiency Gains
c) Improving Efficiency Gains
- Relate the concept of a Efficiency Gainsa , in Throughput Accounting, to the Concept of Net Profit a as applied to Training and Developm, ent, as in:
a) Net profit (NP) = Throughput - Operating Expense = T-OE
b) Return on investment (ROI) = Net profit / Investment = NP/ I
more...
Team Dynamics Team Leadership


... dynamics to organisational settings
- Suggest ways of improving group morale, while enhancing their effectiveness
- Demonstrate a heightened understanding of the type and permanence of the leadership of a team
- Explain the occasions in which a situational leader is likely to emerge
- Demonstrate a high level of understanding of a team attempts to replace a situational leader, to
more...
Talent Management


...s
- Providing an understanding of role relationships
- Improving communication and effective oral- visual presentations
- Enhancing competence level of high performance teams
- Developing expertise in meeting management
- Providing members with the expertise to address mutual conflict resolution
- Monitor, unhinderingly, the output of high performance teams
- Relaxing managerial
more...
Strategic Management and Project Management


...counting Throughputa
- Pragmatic Assertiveness: Improving Your Ability To Question and Challenge
2. Organisational Analysis An Internal View
- Definition of Organisation
- Organisational Objectives,
- The Collegium
- Organisational Tasks
- Division Of Work/ Labour
- Delegation of Role, Task, Power, Authority in a project management and general organisational
more...
SAP and Joint Venture Accounting
...rtments on financial matters.
Advance you career by improving your understanding of industry financial management.
COURSE CO-ORDINATOR:
Prof. Dr. R. B. Crawford
PhD (London),
MEd. M. (Bath),
Adv. Dip. Ed. (Bristol),
PGCIS (TVU),
ITC (UWI),
MSCOS
Member of the Asian Academy of Management - MAAM,
Member of the International Society of Gesture Studies -
more...
Organisational Improvement Revitalising Organisations Through Organisational Development and Change


The details of the modules:
1.) Organisational Development
OBJECTIVES:
- Demonstrate an understanding of organisational development as a process;
- Exhibit a heightened awareness of the constituents of organisational development;
- Demonstrate an understanding of organisational climate and how it can be gauged;
- Be able to strike a balance between macro organisational development and
more...
Managing Internal and External Cultural Diversity


...he counterveiling effects of kinesics and kinesiology
- Improving organisational communication through an enhanced understanding of kinesics and kinesiology
- Importance of communication in organisations
- Communication and work process information
- Communication and policy initiatives
- Communicating strategic, tactical and operational strategies
- Communicating problems and seeking
more...
Information Risk Security and Crisis Management


...ng, implementing, operating and monitoring, reviewing and improving an ISMS as defined in BS 7799-2: 2002, including the significance of these for ISMS auditors;
- Explain the purpose, content and interrelationship of BS 7799-2: 2002, ISO/ IEC 17799 and ISO 19011, ISO/ IEC TR 13335 Parts 3 and 4 (GNITS), EA 7/ 03 and the legislative framework relevant to an ISMS;
- Internalise the role of
more...
Communication Information Gathering Analysis and Report Writing


...
- Oral communication - audibility, Intonation, Etc.
- Improving The Relevance Of Information presented
- Addressing Questions
- Designing PowerPoint Presentations
- Choosing PowerPoint Background
- Using PowerPoint Templates
- Using sound and animation, appropriately
- Adding automatic run
- Timing the presentation for automatic run
- Enhancing presentations with a
more...
Executive Leadership and High Performance Team Management


...identity theory
- Team building and maintenance roles: Improving team
effectiveness
- Encouraging members
- Harmonising
- Standard setting
- Gate-keeping
- Determining the optimum team size
- Providing team incentives
- Encouraging conflict
- Averting groupthink
- Avoiding the risky shift syndrome
- a Resonationa as an Issue in Team Development
-
more...
Dynamics Of Organisational Change Management Seminar

...new knowledge and expertise that this seminar guarantees, improving their value to their organisations, as they strive towards acquiring and, or, maintaining their competitive advantage.
- They will benefit immensely from the expertise of Dr. Crawford, as a senior academic, consultant and trainer.
- The delegate activities of the seminar are carefully designed to ensure that the
more...
Creating Investment Project in the Industrial Sector


...al Investment: The Irish Textile Factory Rejection
2.) Improving National Economic Attractiveness a Competitive Tax System
A) Creating An Attractive Economic Environment For The Investor
- A favourable environment for businesses
- Boosting research and innovation
- The French Example
B) Establishing Projects To Improve Francea s Economic Attractiveness
- Improve conditions
more...
Comprehensive Project Management


...counting Throughputa
- Pragmatic Assertiveness: Improving Your Ability To Question and Challenge
2. Organisational Analysis An Internal View
- Definition of Organisation
- Organisational Objectives,
- The Collegium
- Organisational Tasks
- Division Of Work/ Labour
- Delegation of Role, Task, Power, Authority in a project
management and general organisational
more...
Client or Customer Care

...te Client: Understanding Clientsa Frustration
17. Improving Worker-Client Relation
18. Dealing with a the irate customer/ client.
19. Communication: Perfecting a The Approacha & Offering Assistance
20. Contributing to the maintenance of customer/ client loyalty
21. Empowering Front-line Staff to Redress a Dissatisfactory Client/ Customer Situationsa
22. Seeking
more...
Advanced Financial Accounting
...rtments on financial matters.
Advance you career by improving your understanding of industry financial management.
Who should attend?
This seminar should be attended by:
Vice presidents of manufacturing and commercial businesses
Marketing, engineering and human resources managers
Project managers
CEOs who are involved with development of long-term customers,
more...
Advanced Project Management


...hat does Valence holds for project management targets?
- Improving Project Sustainability Through an Equitable Reward System
- Reinforcement Theories:
- Reinforcement Theory
- Motivation & Contingency Theory: Accounting for Situational Variables
- Is Performance Related Pay (PRP) applicable to a Project Management Setting?
- Designing An Effective Motivation Strategy: Accounting for
more...
MSc Human Resource Training and Development Management


...vels.
- Managing the External Environment:
* Improving Perception and Instilling
* Stakeholders, generally.
* Shareholders and Funding Agents.
* Customers and Clients.
* Potential Customers and Clients.
* Change Institutionalisation:
* Returning To Normality.
A. 2. 11 Trainer Training
- Learning And Memory.
- Conditions Conducive
more...
Organisational Development OD in Action Improving Organisational Effectiveness


OBJECTIVES:
By the conclusion of the specified learning and development activities, delegates will be able to:
- Demonstrate an understanding of organisational development as a process;
- Exhibit a heightened awareness of the constituents of organisational development;
- Demonstrate an understanding of organisational climate and how it can be gauged;
- Strike a balance between
more...
From The Career Center
Photoshop Photo Printing And Color CS5
...regions of images. Finally, you will apply techniques for improving sharpness, converting color images to grayscale, and adding spot colors to images. Upon successful completion of this course, students will be able to: examine color workflow calibrate the monitor and use color management profiles control the image display to match its intended output use the advanced image support
more...
Photoshop Photo Printing And Color CS5
Grammar Essential
You learned the rules of grammar in school, but now you'd like to refresh and refine your grammar usage for your professional life. You need to articulate your ideas clearly and succinctly in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style. Upon
more...
Microsoft Excel 2007 New Features
...tional features in the latest release of the software for improving the management, presentation, and distribution of your spreadsheets. In this course, you will work with the new and enhanced features in Microsoft Office Excel 2007. Objectives: You will be introduced to the new features in Microsoft Office Excel 2007. Upon completion of the class the student will be able to: explore the
more...
Microsoft Access 2007 New Features
...tional features in the latest release of the software for improving the management, presentation, and distribution of your databases. In this course, you will be introduced to the new features available in Microsoft Office Access 2007. This course is designed for experienced Access users who have worked with earlier versions of Microsoft Access, ideally Microsoft Access 2003, and who have
more...
From Prediction Impact
Predictive Analytics for Business Marketing and Web 2011
...analytics deliver more relevant content to each customer, improving response rates, click rates, buying behavior, retention and overall profit. For online applications such as e-marketing and customer care recommendations, predictive analytics acts in real-time, dynamically selecting the ad, web content or cross-sell product each visitor is most likely to click on or respond to, according to
more...
Predictive Analytics for Business Marketing and Web 2011
...analytics deliver more relevant content to each customer, improving response rates, click rates, buying behavior, retention and overall profit. For online applications such as e-marketing and customer care recommendations, predictive analytics acts in real-time, dynamically selecting the ad, web content or cross-sell product each visitor is most likely to click on or respond to, according to
more...
Predictive Analytics for Business Marketing and Web 2011 San Francisco
...analytics deliver more relevant content to each customer, improving response rates, click rates, buying behavior, retention and overall profit. For online applications such as e-marketing and customer care recommendations, predictive analytics acts in real-time, dynamically selecting the ad, web content or cross-sell product each visitor is most likely to click on or respond to, according to
more...
From Calyptus Consulting Group
Conflict Management

... Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to
more...
Conflict Management
Improving Communication in Procurement

...improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their communication skills. Specific
more...
Vendor Management

... course you ll learn proven techniques for evaluating and improving vendor performance. Learn how to express your expectations clearly, hold vendors accountable for performance, and develop powerful vendor performance measures. Specific topics include how to: effectively articulate the importance of vendor performance; develop Key Performance Indicators (KPIs) for use on the scorecard; involve
more...
World-Class Procurement

This 2-day program will focus on creating effective cross-functional procurement teams within your organization. Topics covered include benchmarking against most successful companies; leveraging the organization's purchasing power using effective purchasing strategies; improving performance to reduce costs; strategic development; improving supplier relationships; negotiating with suppliers; value
more...
Written Communications in Purchasing

...improving written communication skills. The principles behind clear and dynamic writing will be covered. Participants will learn how to organize writing projects; assess the audience for communications; apply various tools for writing projects; and evaluate written materials to improve results. Exercises, together with a self-assessment tool, will be used to provide feedback to participants on
more...
From Jef Menguin Workshops and Seminars
Effective Communication Getting Your Message Across



...communications and learn new skills and concepts aimed at improving the match between message sender and message receiver.
Note: We usually hold this workshop in Metro Manila, Philippines. However, feel free to contact us. You may reach us through +6329204323632. We have been to many provinces of the Philippines. And we are willing to fly to any Asian country to share with you the benefits
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Effective Communication Getting Your Message Across
From Bold New Directions
Creating Customer Loyalty



Creating Customer Loyalty is a one day training program that transforms the way professionals see opportunities for customer service.
Creating Customer Loyalty is based on the premise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea s ability to notice their
more...
Creating Customer Loyalty
From Lorman Education Services
Diagnosing and Teaching Students with Emotional Disorders
...et best practices to help you master the balancing act of improving behavior and maintaining educational quality. If you wait to learn the essentials until a problem develops, you could end up in a mess of legal woes. Register for this seminar and learn successful and compliant techniques for teaching students who have emotional disorders.
Benefits for You
- Create successful learning
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Diagnosing and Teaching Students with Emotional Disorders
Workplace Wellbeing: The Path to Enhanced Productivity
...towards managing health and wellness initiatives aimed at improving workforce health on a sustainable long-term basis. ROI has become the key metric for wellness programs, and is measured in terms of the performance and productivity of a healthy workforce.
During this teleconference, we ll share an innovative approach to measuring workplace well-being that we believe will provide employers
more...
From Wintrac Inc.
Managing Managers
Why a program about managing managers? What is it thata s difficult? #1: Balancing daily tasks with long-term strategic thinking. If you have managers reporting to you, lots of their a stuffa ends up being a firesa for you to put out. #2: Your direct reports may manage a wide variety of functions, and ita s difficult for you to create a sense of unity and cohesiveness for your
more...
Appraising Performance
Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity.
You can get a complete list of other Business Skills classes at
http://www.wintrac.com/courses/business.asp
more...
Fundamentals of Communication
Fundamentals of Communication provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations.
You can get a complete list of other Business Skills classes at
more...
Coaching Essentials
As a leader in your organization, you are expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will explore the benefits of coaching, coaching approaches, how to develop an action plan,
more...
Microsoft Office Access 2007- New Features
You have worked with Microsoft ® Office Access 2003 (or earlier), and you now need to be aware of the additional features in the latest release of the software for improving the management, presentation, and distribution of your databases. In this course, you will be introduced to the new features available in Microsoft ® Office Access 2007.
You can get a complete list of other Desktop
more...
Microsoft Office Excel 2007- New Features
You have worked with Microsoft ® Office Excel ® 2003 (or earlier), and you now need to be aware of the additional features in the latest release of the software for improving the management, presentation, and distribution of your spreadsheets. In this course, you will work with the new and enhanced features in Microsoft ® Office Excel ® 2007.
You can get a complete list of
more...
Microsoft Office Excel 2007- New Features (Second Edition)
You have worked with Microsoft ® Office Excel ® 2003, and you now need to be aware of the additional features in the latest release of the software for improving the management, presentation, and distribution of your spreadsheets. In this course, you will work with the new and enhanced features in Microsoft ® Office Excel ® 2007.
You can get a complete list of other Desktop
more...
Creating and Maintaining Life Balance
How has stress affected you in the past? Have you had to take time away from work or your family because you have felt stressed out? You, like millions of others, may have difficulty managing stress in your life. Fortunately, there are techniques you can use to better manage stress, and possibly even lessen the amount of stress you encounter on a daily basis. In this course, you will learn ways of
more...
Train the IT Trainer Advanced Workshop
...1-day workshop is intended to assist existing trainers in improving their training techniques and approaches with a focus on the behavioral aspects of delegates. This highly participative workshop will draw upon real examples taken from delegates' own experiences in training sessions. Questionnaires; models; discussions and role-play activities will be used.
You can get a complete list of
more...
IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil)
...rrent and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL, which includes a description of how to organize service management within an organization. All the companies
more...
Fireworks MX 2004-Web Graphics and Interactivity (Macintosh)
Over the last decade, the Internet has become a leading communication medium. As a result, Web page design, including graphics development, has become a priority for many businesses, increasing sales and marketing capabilities and improving company images. In this course, you will explore how to create, modify, optimize, and integrate Web graphics with Macromedia Fireworks MX 2004.
You can get a
more...
Fireworks MX 2004- Web Graphics and Interactivity
Over the last decade, the Internet has become a leading communication medium. As a result, Web page design, including graphics development, has become a priority for many businesses, increasing sales and marketing capabilities and improving company images. In this course, you will explore how to create, modify, optimize, and integrate Web graphics with Macromedia Fireworks MX 2004.
You can get
more...
Microsoft Office 2007 New Features
Having worked with the applications in Microsoft ® Office 2003 you must also get to know the features present in the latest release of the application. Microsoft ® Office 2007: New Features comes with enhanced features for improving the management, organization, and distribution of your data. In this course, you will work with the new and increased features in Office 2007.
You can get a
more...
Microsoft Office Outlook 2007 New Features
After having worked with Microsoft ® Office Outlook ® 2003, you must also get to know the features present in the latest release of the application. Microsoft ® Office Outlook ® 2007 comes with new features for improving the management, organization, and distribution of your Outlook items. In this course, you will work with the new and enhanced features in Outlook 2007.
You can
more...
ADVANCED PROJECT MANAGEMENT
The Advanced Project Management workshop gives seasoned project managers the knowledge and skills necessary to successfully manage increasingly complex project issues to meet desired goals and objectives. Assuming a mastery of project planning, this workshop extends skills to the remaining project management processes covering areas such as avoiding mistakes when executing and controlling a
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Survival Skills for Analysts
...ding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace environment. PDUs = 16.
You
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JBoss Application Server v4 Clustering
... Application Servers. Clustering can be a powerful way of improving the performance and availability of applications but can be difficult to manage in a JBoss environment where most of the configuration is done by manually editing configuration files. This course will provide tools and techniques to simplify the administration of multiple JBoss Application Servers.
You can get a complete list
more...
IT Infrastructure Library ITIL Level 2 - Service Level Management
...rrent and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL, which includes a description of how to organize service management within an organization. All the companies
more...
From Learning Technologies, Inc.
Meeting Effectiveness



Ineffective meetings are one of the most common time wasters in today's business. Our meeting effectiveness programs focus on what to do before, during and after a meeting to minimize time and maximize effectiveness. We also explore what roles need to be filled, and how to manage difficult people in meetings (See Details Below).
Every LTI classroom program is designed to achieve specific
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Presentation Skills



Our presentation skills program helps participants realize what they have to do before, during and after a presentation to be more effective. They examine specific techniques for dealing with stage fright, managing audio-visuals, and presenting with confidence and competence (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate
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Writing Effectiveness



Our writing effectiveness programs focus on how people can present information in a clear and concise manner. We cover everything form critical grammar and composition mistakes to how to better address the needs of the audience (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts,
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Team Building, Outdoor & Indoor



Through these innovative programs, your team will explore the value of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons
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From Meirc Training and Consulting
Human Resources Management - Advanced Training




By the end of the program, participants will be able to:
Define human resources and its main functions.
Define the link between business strategies and Human Resources.
Learn the reasons behind employee turnover and the main tools and techniques for improving employee job satisfaction and retention.
Evaluate the results of Training & Development through the use of Key Performance Indicators.
more...
Advanced Warehouse Management




Identify causes of problems and opportunities for improving warehouse operations.
Develop key performance indicators and benchmark warehouse performance.
Develop a proper framework for selecting a warehouse management system.
Acquire a good understanding of the financial aspects of warehousing and calculate warehouse costs.
Develop a good understanding of some advanced concepts in warehousing;
more...
Advanced Recruitment and Selection Skills - Human Resources Management




Learn the basics of manpower planning, how to link manpower needs with organizational strategy and the use of key performance indicators in evaluating the recruitment function.
Design assessment centers for use in the selection of candidates.
Conduct interviews using job profiles and competency models.
Produce an interview report which accurately describes the outcome of an interview.
Learn
more...
Customer Relationship Management - Sales and Marketing



Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best practices in implementing a CRM strategy.
Use CRM for improving marketing, sales, customer service, and customer contact.
more...
Improving Productivity through Quality and Cost Reduction - Quality and Productivity




Identify ways and means to improve organizational and/ or departmental productivity in order to increase profits and/ or decrease/ eliminate costs or losses.
Identify and apply several cost reduction strategies in order to meet changing global, statutory and market conditions.
Recognize the business processes that need re-evaluating and/ or re-engineering.
Recognize and apply quality
more...
Customer Relationship Management CRM Strategic Roadmap




By the end of the program, participants will be able to: Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact.
more...
Advanced Warehouse Management - Materials Management
By the end of the program, participants will be able to: Identify causes of problems and opportunities for improving warehouse operations. Develop key performance indicators and benchmark warehouse performance. Outline a proper framework for selecting a warehouse management system. Acquire a good understanding of the financial aspects of warehousing and calculate warehouse costs. Understand some
more...
Certified Team Leader - Interpersonal Skills and Self Development
By the end of the program, participants will be able to: Promote trust and rapport by exploring team player styles. Build an effective and empowered team. Examine the work practices of high performing teams. Gain new insights into creating a motivating team environment. Implement strategies for improving team relationships. Develop strategies for implementing changes within a team.
more...
Stress Control - Interpersonal Skills and Self Development
By the end of the program, participants will be able to: Define what stress is, how it is caused and how the body responds to stress according to the General Adaptation Syndrome-GAS theory. Discuss what happens when stress is out of control. Analyze the causes of stress accurately and plan to control them. Suggest ways and techniques to lower stress levels by: Improving work/ living environment.
more...
Improving Productivity through Quality and Cost Reduction - Quality and Productivity
By the end of the program, participants will be able to: Identify ways and means to improve organizational and/ or departmental productivity in order to increase profits and/ or decrease/ eliminate costs or losses. Apply several cost reduction strategies in order to meet changing global, statutory and market conditions. Discover the business processes that need re-evaluating and/ or
more...
Improving Productivity through Quality and Cost Reduction


Identify ways and means to improve organizational and/ or departmental productivity in order to increase profits and/ or decrease/ eliminate costs or losses. Apply several cost reduction strategies in order to meet changing global, statutory and market conditions. Discover the business processes that need re-evaluating and/ or re-engineering. Recognize and apply quality improvement techniques
more...
Certified Team Leader


Promote trust and rapport by exploring team player styles. Build an effective and empowered team. Examine the work practices of high performing teams. Gain new insights into creating a motivating team environment. Implement strategies for improving team relationships. Develop strategies for implementing changes within a team.
more...
Warehouse Costing Benchmarking and Activity Profiling


Identify causes of problems and opportunities for improving warehouse operations. Develop key performance indicators and benchmark warehouse performance. Outline a proper framework for selecting a warehouse management system. Acquire a good understanding of the financial aspects of warehousing and calculate warehouse costs. Understand some advanced concepts in warehousing; such as, cross
more...
Certified Quality Management Professional
... who are engaged in quality management implementation and improving of organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality in organizations. Understand the impact of leadership to support quality management systems. Understand the most used quality philosophies and tools to establish priorities within their organizations. Study
more...
Total Quality Management TQM Toolbox for Continual Improvement
' This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.
more...
From Mullan Training
Advanced Powerpoint


...able in Microsoft PowerPoint, enhancing presentations and improving efficiency.
You will be able to use templates to build custom presentations and introduce much more stimulating graphical and animated content.
We will show you how to use the advanced delivery options, customise your workspace and interrelate your presentation with both Excel and Word files.
Create custom shows,
more...
From Meirc Training and Consulting
Advanced Human Resources Management
This program is designed for Human Resources managers and senior professionals in the function who seek to broaden their knowledge and improve their skills in the key functions of HR. Also those who are responsible for evaluating HR and its effectiveness in the organization. The program is also suitable for those employees who are targeted for development/promotion within the HR function. This
more...
Improving Productivity through Quality & Cost Reduction



Objectives:
By the end of the program, participants will be able to:
Identify ways and means to improve organizational and/or departmental productivity in order to increase profits and/or decrease/eliminate costs or losses.
Identify and apply several cost reduction strategies in order to meet changing global, statutory and market conditions.
Recognize the business processes that need
more...
From Contacts Plus
Time Management

... help you get more value out of your time with the aim of improving the quality of your life, we all know that everything takes longer than we believe it will. Plan as you may, you will almost always run out of time before you run out of work. This program is designed to improve your time management skills so you can work more effectively and make better use of your time.
Key Learning
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Communication Strategies
Communication Strategies
Target Audience All Staff in work environment.
Program Duration: 2 days
Program Overview:
This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of
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From silicon beach training
Advanced Google Analytics Training


Our 1-day Advanced Google Analytics course provides web marketers with basic Google Analtics experience with the additional skills they need to leverage Google Analyticsa advanced tools for improving Search Engine Optimisation and site-usability in order to increase conversions. This advanced course covers Cookies, Goals and Funnels, Advanced tracking, Custom Variables, Event Tracking,
more...
Lean Awareness Training



... widely recognised approach for simplifying processes and improving performance in both manufacturing and service organisations. By applying these tools, organisations can significantly improve their customer service and satisfaction levels, reduce process timescales, improve the percentage of value added time, and reduce waste and the associated costs.
This Lean Awareness training course
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From Vyomlabs Pvt. Ltd.
Accredited ITIL V2 Foundations

...t are concerned about optimizing their IT investments and improving the effectiveness and efficiency of their IT resources to support business requirements.
Training Highlights
* Introduction
* Service Desk & Incident Management
* Problem Management
* Configuration Management
* Change Management
* Release Management
* Service Level Management
more...
From Lightwork Seminars, Intl
Introduction to Neuro-Linguistic Programming (NLP)


...ealthier relationships, being happier and more fulfilled, improving your health...
Are you committed to being exceptional in your work and life? Then learning NLP may be the path for you.
This introductory lecture, featuring LSI Director and Licensed NLP Trainer, Janis Ericson, will introduce you to what NLP can and can't do for you in your life and work. Many individuals have only heard
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From Mitchell Phoenix
Governing Change



a Governing Changea is for managers and management teams who wish to capitalize on their experience advance their leadership and management abilities. The focus is on the critical area of high quality communication and the management of relationships which take up a substantial part of every manager's time.
Key themes
Seminar One - Key and fundamentals of leadership and management
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From Contacts Plus
AT&T Certificate for Call Center Team Leaders


...ed to fit your needs. The program is designed to focus on improving the skills needed to add value to job performance and exceed customer expectations. The class size is controlled to maximize the personal experience. Classes are small enough for one-on-one interaction with the instructors, yet large enough to share experiences and encourage peer learning.
We are experienced instructors in
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AT&T Diploma for Agents

...onse. Call centers are one of the most powerful tools for improving the quality of customer contact. The advent of Computer Telephony due to the convergence of Computing and Telecommunications has created new avenues for companies to provide better service to customers by leveraging the interaction of customer calls with the company s customer databases providing access to rich customer data
more...
From H2 Training & Consultancy Ltd
Career Development


Organisations clearly benefit from having individuals who deliberately plan their careers, and pursue opportunities to grow their current job. Career Development Training from H2 will provide participants with the frameworks and inspiration to work out what they want from their careers. It will enable them to discover how to get to where they want to go; to formulate their own goals and ambitions
more...
Report Writing


...Improving report writing skills can lead to better customer relations, more successful funding bids, improved image and reputation, better communication, and fewer misunderstandings.
This course will develop a range of essential written communication skills, including how to avoid making common grammatical and punctuation errors, and how to get the message across using concise, plain English.
more...
From Banjara Academy
Diploma in Counselling Skills DCS
...n April 2011.
The focus of this course is primarily on improving the quality of your life and that of the people around you. The diploma also widens your employment opportunities as the skills you learn make you more adaptable and useful in any working environment and moreover there is a great demand for people with counselling skills.
The main objectives of the course are as follows:
more...
Diploma in Personal Counselling Skills DPCS
...n April 2011.
The focus of this course is primarily on improving the quality of your life and that of the people around you. The diploma also widens your employment opportunities as the skills you learn make you more adaptable and useful in any working environment and moreover there is a great demand for people with counselling skills.
The main objectives of the course are as follows:
more...
From WWP Training Ltd
Employee Engagement An Introduction
The Key to Employees Who Will Stay and Strive
An engaged workforce is a happy workforce and organisational effectiveness can be exponentially increased with motivated and satisfied employees. This one day course provides an overview of all aspects of employee engagement.
This programme is for you if
you are an HR or OD professional, director, manager or someone responsible for improving
more...
Succession Planning
Key to Business Continuity
Progressive organisations in the corporate world place Succession Planning high on their list of priorities, in order to ensure business continuity and proactive career development for talented employees. This course gives an overview of approaches and processes.
This programme is for you if
you are an HR or OD professional responsible for improving employee and
more...
Minute Taking
Essential skills for making meetings work
Good minute-takers are worth their weight in gold. Minute-takers can do more than record the outcomes of meetings concisely; they can also help the chairperson run the meeting more effectively.
This programme is for you if
you are, or plan to be, responsible for recording minutes of meetings and noting important action points as part of your role.
more...
Mindmapping and Memory Improvement
Map your way to improved information recall
Living as we do in the a Information Agea , we are constantly bombarded by data, much of which we are expected to retain and recall. Mind maps help you to lay out the structure of a topic as a clear a shapea that you can remember easily. By seeing this shape in your mind, you can prompt yourself to remember the information coded within
more...
From Control Security Limited
BTEC Level 2 Certificate in Lean Organisation Management Techniques
Level 2 BTEC Certificate in Lean Organisation Management Techniques
Lean is a term used to express a range of business improvement techniques. It
originated from the need to constantly improve quality while reducing the costs of
the production performance in the manufacturing industry. The concepts of this
approach are now used as the basis for improvement in the workplace in nonmanufacturing
more...
From Primer Business Solutions Inc.
Personal Skills Speed Reading





Course Description
Whether you are a professional or a student interested in improving reading comprehension and reading speed a Primer Speed Reading seminar will quickly improve your reading skills.
Checkout www. myprimer. ca for more details
more...
From Power Diversity, LLC
Celebrating Diversity and Preventing Sexual Harassment in the Workplace









Your diversity program is impacting your organizationa s
morale, productivity, and bottom line. Do you know how?
In this dynamic and entertaining seminar youa ll learn why managing diversity is no longer optional in this new age, and how to not simply manage it, but how to breathe new life into your organization by celebrating diversity-not just because ita s the right thing to
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From Everrise Training & Consultancy
English Language Communication Course For Company Staff



...m objectives
a understand the basics and necessity of improving communication skills by simply knowing what you want to say.
a communicate effectively a by communicating simply, precisely and coherently
a understand communication techniques and listening skills
a provide ways on obtaining effective written communication
a describe how the right attitude and behavior helps
more...
From Ultramatics India Private LImited
Developing Applications using Lotus Workflow-LW400IN




Course code: LW400IN
Duration : 2. 0 days
Audience
* Domino Application Developers and Process Analysts/ Designers.
* Experience includes Domino application development, which may or may not include experience developing workflow applications using native Notes.
* May have experience creating workflow applications with other workflow products
* May be responsible for
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From Key Consulting
Building High Performance Project Teams
Academic researchers and business experts on high performance teams have identified a number of ingredients that make business teams more productive, cost-effective, and enjoyable for the members. This class covers how to add these team building ingredients to your project teams, using practical demonstrations of the techniques and real-world examples.
Who should take this course?
This
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Project Management for Smaller Organizations
Are you an "accidental" project manager in a small business ? Do you have project management responsibilities in addition to your "real" job ? Need to run better projects ? Here's your opportunity to get help - attend this four-hour project management seminar.
Who should take this course?
This course is for anyone interested in improving their project management skills. It is aimed
more...
From Red Rock Research, Inc
Software Infrastructure Process Quality Management 6 PDUs



Plagued with quality issues? Our one day seminar discusses upstream and downstream practices for improving software quality.
From proper requirement specs, code reviews, test script generation and testing, youa ll learn skills, tips, and effective methods to dramatically improve your organizations software quality. If your organization is adversly effected by quality issues, register for
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From Spectrum Training Services
Coordinating Corporate Development
...h new action plans for implementing substantial ideas for improving the effectiveness of the training function
Learning Objectives:
This programme is for you if you wish to:
Promote the training function as a driver for the business
Institute change and improvement in the training function
Ensure that training has a positive impact on the bottom line
Contribute at each stage to the
more...
Competency Based Performance Management
...erformance is not difficult. Its about practical ways of improving how you do things in your organisation. However, Managing performance involves much more than setting up a system. The mechanics, targets, indicators, and plans are only a small part of the process and they are easy to deal with in comparison to getting the right focus, leadership, and culture in place. Performance management
more...
From The Training Clinic
QUALITY CONTROL OF TRAINING




Identify 14 core instructor competencies, evaluate the effectiveness of instructors, subject matter experts and TQM facilitators. Diagnose training program deficiencies and develop strategies to improve training. Monitor and evaluate existing training with trend analysis and identify and implement quality improvement measures.
Improving instructional techniques and evaluate 10 aspects of you
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From Cosensa Learning & Development Ltd
Advanced Selling Skills
...evelop the skills required to achieve repeated success by improving their selling techniques. This course focuses particularly on the emotive reasons why people buy and how you can build the business of your existing client base and the tools you can introduce to help you win new business more quickly and with greater conviction.
Contents:
By the end of this course each delegate will be
more...
Coaching Skills for Supervisors and Managers
...e Objectives:
Coaching is a wonderful method of greatly improving performance of individuals and teams. It includes deliberate and specific activities designed for employees to develop their skills by learning on the job. The Manager who can develop their coaching skills can lead highly productive teams with motivated individuals, resulting in significantly increasing cost effectiveness and
more...
Motivational techniques
...acking morale. You will learn about behavioural analysis, improving your skills in understanding the unique needs of individual and also the effective communication techniques that can be used to ensure everyone is working towards the same objectives.
Contents:
Recognise the signs of de-motivation
Realise what de-motivates people
Spot signs of de-motivation
Manage de-motivated
more...
IOSH - Directing Safely
...g? Exploring methods of measuring performance.
Module 8: Improving performance Considering ways of improving performance.
Contents:
On successful completion of the course delegates should be able to:
Explain the root causes of accidents
Understand the charges of manslaughter and corporate killing
Appreciate the reasons for promoting Health & Safety in the workplace
Explain the role
more...
Performance Management
...ss objectives by developing the skills of their staff and improving all aspects of operational performance.
Contents:
By the end of this course, each delegate will be able to:
Establish and prioritise their business goals
Break each goal down into tasks and activities
Clarify the knowledge and skills required to complete each activity
Establish which member of staff is best suited to
more...
From Quantum Learning Solutions, Inc
Improving Employee Performance Classes
These online training classes are designed to help a manager learn effective strategies for coaching someone else to improve performance.
Major Topics:
- Communicate in a way that reduces misunderstandings.
- Address performance problems effectively
- Recognize methods for communication which improve productivity
- Encourage a committed, engaged workforce
Live Virtual Class - It's
more...
From Corporate Training Services
Customer Relations

This workshop deals with how you can improve your understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant.
The workshop covers the following:
-The Psychology of Customer Relations
-Understanding Your Communication
more...
From Asktenali.com
Training on Improving Sales skills
Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities.
Asktenali. com is your perfect choice for your
more...
From Create-Learning
Team Building and Workforce Development, Buffalo NY, Indoors or Outdoors




The focus of this high energy program is improving Team Effectiveness. Skills addressed include: communication, creative problem solving, trust, team decision making, individual vs. team goals, accountability, planning with the end result in mind, leadership, taking positive risks, building a team attitude and a team-friendly environment in the work place.
more...
From Honig IdeaGuides
Customer Service Excellence


This powerful 4-8 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out."
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful
more...
From Illumine Training
Writing Dynamics - Written Communication Skills
This course will radically transform your business writing skills and plan, draft and edit technical and non-technical documents (including reports, emails, letters, manuals and guides, proposals and many more) more efficiently. You will write with authority and impact - and do it faster!
For more information please go to www. illumine. co. uk/ wdyn
more...
Building Better Relationships for Sales Negotiation
Whether selling products or services to valued customers, or wanting to communicate more effectively with other departments, trust based relationships are the key to long term success.
Smarter 'Selling' is the workshop to build sustainable business relationships and help develop individuals, teams and groups that:
-Sell products and want to understand customers' personal needs, build rapport
more...
From Global Innovative Campus
Fundamentals of Project Management - Evening Class 12 CEUs
...he life cycle of a project using a standardized approach
Improving performance and results through planning and tracking techniques
Increasing familiarity with practical processes and tools that provide practical dimension to the course
Target Audience
Project managers and all members of the project management team from all industries:
Project Managers
Engineers
Superintendents
more...
From NobleProg - IT training courses
Springboard Women's Development Programme Training Course




Many women use the programme to get results at work, such as new qualifications, promotions, new skills, a new attitude to change and a massive boost in confidence. Others focus on results in their personal life, such as sorting out difficult relationships, improving health, dealing with stress and gaining a work/ life balance.
Who is it for?
It is designed for any woman at any stage in her
more...
Excel For Statistical Data Analysis Training Course






Audience
Analysts, researchers, scientists, graduates and students and anyone who is interested in learning how to facilitate statistical analysis in Microsoft Excel.
Course Objectives
This course will help improving your familiarity with Excel and statistics and as a result increase the effectiveness and efficiency of your work or research.
This course describes how to use the Analysis
more...
From Illumine Training
Think On Your Feet - Verbal Communication Skills
This course will help you to communicate your ideas and knowledge clearly, concisely and persuasively when you are in the many informal, unplanned discussions, meetings, briefings AND the formal planned ones. The ability to a think on your feeta is one that can be learnt and developed. This is the globally acclaimed 2 day workshop that will help you master it.
For more information go to
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From Management Development Associates (NA) Inc.
Building high-performing teams






Building high-performing teams:
Businesses increasingly need to develop people at all levels who have the skills to move between project teams and work groups.
We focus on the underlying principles of high performance and the development of long-term skills. We help people understand the strength of collective working, and ensure they develop clear insights about themselves and the ways to
more...
Business finance and commercial skills
Business, finance and commercial skills:
Not surprisingly, people tend to place a great emphasis on their own skills when they tackle the challenges they face. A low level of skills constrains the options that people are able to consider; a wider range of skills equips your people with a wider choice of action when deciding how to be most effective at work.
At the design and development
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Selling effectively in the insurance sector






Selling effectively in the insurance sector:
In an increasingly global, competitive marketplace, client managers and brokers need to be more than just a nice person to do business with. Increasingly they need to be able to discuss with senior boardroom clients the value proposition of solutions in a risk management and corporate finance framework. In particular, they need the ability to
more...
CPD - business professionals
CPD - business professionals:
Your business professionals might work in IT, Operations, HR, Legal, Compliance, L&D or one of the other critical functions of your organisation. In their respective roles managing the components of a financial services operation they need to be experts in their field, together with having a good understanding of the financial markets, capital and derivative
more...
Improving bank and individual effectiveness






...Improving bank and individual effectiveness:
At MDA Training, we have extensive experience in delivering personal skills training and programmes designed to improve corporate effectiveness.
A relationship manager may be highly skilled in identifying a prospect, performing a risk assessment and constructing a deal, but if the relationship skills are lacking, the deal will never be
more...
Intern training






Intern training:
Increasingly we are being asked by our clients to design and deliver short programmes for their interns before they start their summer placements. Potential future recruits form their first impressions of your organisation from their internship and therefore it is very important that you make a positive impact and create a memorable experience.
We work with you to ensure
more...
CPD - market professionals






CPD - market professionals
Everyday your market professionals will be dealing with securities and trading derivatives in the global marketplace. Regardless of their front office role: fund manager, trader, analyst, sales or structuring; every moment they are away from the markets costs your organisation money.
Training, however, is vital to keep your professionals up-to-date and ahead of
more...
Insurance accounting updates





Insurance accounting updates:
In recent years, the regulatory, accounting and financial reporting framework for insurance business has changed enormously. And in the near future it is expected to progress still further. Solvency II, Insurance Contracts phase II, new guidelines on Market-Consistent Embedded Values (MCEV), new IFRSs, and changes to regulatory returns to name but a few. These
more...
Introduction to derivatives





It is important wherever you work in the business to have some understanding of the capital markets and also the way companies and governments raise money. One area of the capital markets which has been under scrutiny for the past 18 months are the derivatives markets. A dynamic and highly volatile part of any bank; capable of yielding high revenues by taking on increased risk. However,
more...
Industry business and management risk training





Industry, business and management risk training:
With a high-level view of the economy established and regulatory risk assessed, no lend can realistically be sanctioned until there has been a detailed sector analysis and the all-important assessment of management.
We are able to introduce, in a practical manner, effective tools for sector analysis and demonstrate how to apply them in the
more...
Graduate training





Graduate training:
Training and developing your graduates is a major investment. Get it right and you have the leaders of tomorrow. Get it wrong and you live with the consequences for years to come.
We know that it takes a lot of effort, energy and investment to give graduates the best start. So our unique approach to training equips them with the skills they need to be effective as soon
more...
Equity derivatives





Equity derivatives:
This course will enhance participantsa ability to work confidently and competently on an equity derivatives desk. They will master the key concepts and be familiar with the language and jargon of the markets.
Depending on particular client needs, this course typically explores:
* The information provided by Bloomberg for futures and option contracts
more...
Introduction to fixed income





Introduction to fixed income:
Fixed income products play a key role in global capital markets. This course introduces candidates to different types of bonds, who the investors are and the different types of issuer. The yield curve, along with its important economic dynamics is introduced, together with key concepts such as how simple bonds are priced and duration. Various risks associated
more...
Economic and regulatory risk training
Economic and regulatory risk training:
With the current state of the economy a hot topic no matter what industry you are in, it is vital to have a sound understanding of events in the domestic and global economies. This understanding is paramount when the context is whether or not to sanction a request for funding from a customer. We have run high level economics overviews for HR
more...
Credit Derivatives





The credit derivative markets allow participants to take views on an entities credit quality and to insure themselves against counterparty and credit risk. Many structures exist but the most common and widespread is the Credit Default Swap (CDS).
This course covers the basics of single name and basket CDS contracts, CDS pricing, ISDA definitions together with examples of real life practical
more...
Driving commercial and financial awareness
Driving commercial and financial awareness
The financial dimension of an insurance business has long been the preserve of the accountants and actuaries. However the external demands of the marketplace and the requirements of internal business targets have a pervasive impact on the work of everyone in your organisation. However, do your people understand your organisationa s strategic,
more...
Credit and financial risk training





Credit and financial risk training:
At the heart of the credit decision are financial analysis and risk assessment. Our trainers use their financial backgrounds to demonstrate how to quickly break down the financial performance of a business to identify strengths and weaknesses. Where we add most value is in explaining how to interpret the data.
more...
Introduction to the insurance industry





Introduction to the insurance industry:
Insurance companies are increasingly recruiting talented individuals who have little experience of the insurance industry. Understanding how an insurer makes money and appreciating the details of the insurance marketplace is hard for an experienced manager, let alone a new joiner. The apparent complexity of products, processes and language can be
more...
Risk management






Risk management:
Products, channels, regulations, and market events all play their part in the complex risk frameworks that define the insurance sector. In particular, people may feel the need to take inadvisable risks in order to meet a short-term business development target, and may feel unable or unwilling to speak out if they consider the risks to be unacceptable.
more...
Graduate induction programmes




Graduate induction programmes:
New graduates need to quickly get up-to-speed with both the necessary technical and interpersonal skills, as well as reflecting the values and competencies of their employer. Any introductory programme needs to sit around professional examinations, job rotations, and other work-based activities which the participants will be undertaking. It also needs to
more...
Leadership development and assessment




Leadership development and assessment:
Talented individuals can become effective leaders with the right coaching, training and practice. However, making the transition requires people to think and act in different ways, and thata s the challenge that many find most difficult. We focus on building peoples insight into leading themselves, their people and their business.
more...
Business commercial and leadership skills




Working in partnership with you, we invest our experience and expertise to design and deliver tailored development and assessment events that are firmly grounded in your business, commercial and leadership contexts. This way, your training programmes reflect your genuine work environment and culture, helping your people make sense of their business experiences while offering new avenues to
more...
From Success Corporation
FLM Course 1 How to Plan that Yields Result
It is said that people dona t plan to fail, they just fail to plan. The same could be said of any business or organization. Planning is an essential function of management. It sets the direction and influences activities at the team and individual level. Effective planning contributes toward better performance and improving processes within an organization. This course is designed to
more...
From Last Minute Training
Performance Management Improving Employee Productivity
This program will teach you the basics of the performance management cycle for greater organizational effectiveness & productivity. You'll learn the basics of personality typing, goal setting, performance review & appraisal, coaching, motivating...
more...
Fireworks Introduction-2 Days

Location: Toronto Date: 2007-04-16
List Price: $825 Offered Price: $575.00
Seats Available: 5
Over the last decade, the Internet has become a leading communication medium. As a result, Web page design, including graphics development, has become a priority for many businesses, increasing sales and marketing capabilities and improving company images. In this course, you will explore how to
more...
Access 2007 - New Features (Half-Day)
You have worked with Microsoft® Office Access 2003 (or earlier), and you now need to be aware of the additional features in the latest release of the software for improving the management, presentation, and distribution of your databases. In this course, you will be introduced to the new features available in Microsoft® Office Access 2007.
more...
The Business Analysts Crash Course 2 Days
...ash Course, you ll learn how to cut costs and delays by improving communication between business stakeholders and developers through comprehensive requirements analysis and documentation and by guaranteeing results through structured testing and quality assurance.
...An intensive course covering all aspects of the Business Analyst role from requirements gathering to testing. All major
more...
Crystal Reports Level 2 - English
Crystal Reports Level 2. This will build on the knowledge gained from Level 1 and create additional topics that will be studied in detail for the next level. In this course, the topics that will be studied will include: Creating Running Totals; Building Cross-tabs in Your Report; Adding Subreports; Improving Report Processing Speed; Building Dictionaries; Charting Data; and Reporting On Excel
more...
Building Better Teams
This workshop is a basic course for team leaders and members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave this program with a plan for your personal development as a team player and as a team leader and will have learned skills and techniques for improving the functionality, efficiency and productivity of your a at
more...
ITIL04 - ITILV3 Bridge Course- CTE Solutions
...ts of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL V3 now emphasizes the following areas:
*
Assist in transforming IT Service Management onto a strategic business asset
*
Assist in defining and managing the complete lifecycle of IT Service Management Process
*
Provide guidance on
more...
Industrial Water Treatment Chemistry
Water reuse and zero discharge concepts will be more frequently utilized, adding to the complexity of plant operation and cost management.
This course is practically oriented, with a half-day workshop where participants will be able to apply their newly acquired knowledge to solve industrial water system problems.
Water Chemistry is generally regarded as a specialized area of expertise and is
more...
Managing People From A Human Perspective
...posite and using this knowledge to develop approaches for improving performance. It also deals with best practices for handling performance problems, team-building, hiring, and providing effective feedback. The Performance Management Cycle is examined within the context of the Shared Management Model for maximizing results.. Additionally, a wide range of elements affecting peformance outcomes
more...
Improving Cooling Water Treatment
Industry at large faces the escalating challenge of managing and optimizing the consumption of what has been called The Liquid Oil of the 21st Century: Water. Water users for industrial applications, large or small, will be hard pressed to find more cost-effective alternatives to their existing water purification technologies. Water reuse and zero discharge concepts will be more frequently
more...
Photo Editing with Adobe Photoshop Elements
Digital photography has eliminated the need for darkrooms and messy chemicals. It has also given photographers a great deal of control over the final object. In this workshop we will use Adobe Photoshop Elements to modify images for display as prints, on web pages and in documents.
Among the topics to be covered are:
Workflow
Transferring pictures from camera to computer
Using RAW,
more...
Conducting Effective Performance Reviews - nexient
Performance Reviews are an essential component of employee development. If improving your employees performance and job satisfaction is important, you need to do better reviews.
more...
Essential Communication Skills - computer help
A major goal of this workshop is to help participants understand the impact their communication skills have on other people, and how improving these skills can make it easier for them to get along in the workplace.
more...
Assessing and Improving Reliability of Rotating Equipment
This 2-day seminar provides a comprehensive understanding of the fundamentals and techniques underlying the assessment of rotating machinery reliability, detection and diagnosis of faults, and best practices for cost-effective reliability improvement.
more...
ITIL v3 Foundations - Nexient
Designed for anyone seeking ITIL Foundation certification & everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, & balancing IT resources in the most effective manner.
more...
Advanced Captivate 4
This course will teach you Captivate's higher-end functionality while improving your production skills via project templates, design templates, advanced actions &scripts. Learn to collaborate with team members via Captivates' powerful commenting features
more...
From Results Coaching Systems FZ LLC
Intensive Coach Training







...w the brain works and provide practical, useful tools for improving other peoplea s thinking and performance.
Benefits for participants attending this program:
a Learn to facilitate ongoing positive change
a Experiential training with practical coaching skills
that can be used immediately
a A proven coaching structure for unlocking peoplea s
potential
a
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From Daya Cipta Optima (DCOLearning)
Robust Business Analysis
Robust Business Analysis
This workshop is one of the most unique competency development programs specially designed by DCOptima Principal Consultant and DCOLearning Lead Facilitator, in order to meet client needs in developing their human capital in business analysis environment.
For further information about this program and its schedule please contact:
Ms. Ayu Wulandari
M. +62 856 93
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From Abar Solutions
Environmental Management System EMS
Concern for the environment and a growing awareness of the need to manage resources efficiently are driving many businesses to adopt an environmental management system, (EMS), as a mechanism to respond to the pressure and thereby minimise their impact on the environment. Through this focus on improving the efficiency of all their working practices, businesses are also likely to benefit from a
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From Vlerick Leuven Gent Management School
Excellence in Business Process Improvement


In a series of 4 modules (4 x 3days), this programme guides participants interactively through a structured and complete methodology for business process management and improvement.
- Module I: Strategy and Performance Management
- Module II: Advanced Techniques for Process Improvement: Focus on Modelling
- Module III: Advanced Techniques for Process Improvement: Quality Perspective
-
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From Daya Cipta Optima (DCOLearning)
Robust Project Management




Robust Project Management (4 Days)
This workshop is one of the most unique competency development programs specially designed by DCOptima Principal Consultant and DCOLearning Lead Facilitator, in order to meet client needs in developing their human capital in project environment.
The most seek and wanted targets that can be achieved through this program are the enhancement of communication
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From Amplios Academy
ISO Quality Workshop 3 Day



Training objectives
The purpose of this seminar is to:
> Provide an introduction, and in-depth examples of ISO 10015 at work
> Communicate the value of ISO 10015 disciplines to the business, in business language
> Provide participants with the ability to calculate the Return On Investment (ROI) for ISO 10015 projects
Training method
The training method involves:
> Description of the
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From Fast Forward Project Management
GDPM - Project Management Workshop




...or people with limited experience of managing projects or improving the effectiveness of projects being managed by the more experienced project managers and their teams.
The most effective course numbers are between 10-16 delegates.
This Project Management workshop will enable you to:
a Develop skills and knowledge of a GDPM based approach.
a Practice the GDPM techniques in a safe
more...
From Treeline Training, Inc.
Managing Managers
...focusing on developing your business strategy, while also improving your leadership skills.
Course Objectives : Successful completion of this course will increase your knowledge of and ability to:
a Understand your role as a liaison between senior management and front-line managers
a Identify the special challenges facing your managers
a Help managers recognize their dual focus
more...
From Linkage, Inc.
Bottom-Line OD-A Certificate Program for Improving ROI
Offered in exclusive partnership with Merrill C. Anderson
This program is facilitated by Dr. Merrill Anderson, who certifies OD and HR professionals in the critical concepts of ROI as an essential element of the change process. Learn how to build a business case for change, conduct ROI evaluations, and demonstrate the business value of your people and change initiatives.
more...
From DW Associates Pte Ltd
The ten leadership characters influencing growth and success in the new economy
...ad to successful solutions
a Increased morale and ever-improving working environment
a Advanced commitment among all employees
a Greater results leading to increased profits
David Wee
Founder & CEO - DW ASSOCIATES PTE LTD / ASIA SPEAKERS BUREAU (ASB)
Chief Executive for Asia - LONDON SPEAKER BUREAU
Founder & CEO - C. E. O. Leadership Roundtable, Community of Asian
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From Leaders Workshop
Team Building & Working in Team













TRAINING WORKSHOP ON EFFECTIVE TEAM BUILDING
********************************************
TEAM POWER - Empowering the Team
********************************
The success of any organization depends on the ability of their people to work together which needs understanding of various processes. To work together, we have to learn to trust each other, to communicate with each other, not from our
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From TrainersDirect
Resolving Conflict - Strategies for Improving Communication and Building Relationships
This seminar is only offered as On-Site Training and will be conducted at the location of your choice for up to 20 participants.
----------------------------------------------------------
Length: 3 days
Number of Participants: Up to 20
Materials: Notebooks and handouts provided
Business performance improvement depends on making and supporting better decisions. Decisions can be
more...
Coaching for Performance
This seminar is only offered as On-Site Training and will be conducted at the location of your choice for up to 20 participants.
----------------------------------------------------------
On-Site Training Only
Length: 3 days
Number of Participants: Up to 20
Whether you are a director, manager, or supervisor, your role today includes two additional roles: team leader and coach. More
more...
Improving Your Project Management Skills - The Fundamentals for Success
This seminar is only offered as On-Site Training and will be conducted at the location of your choice for up to 20 participants.
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Build a solid foundation for your project's success. Acquire knowledge, techniques, and tools needed to manage the entire project life cycle.
In our increasingly competitive, global marketplace, many
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From Adaptive Processes Consulting Pvt. Ltd.
Certified ISO 90012008 Implementor cum auditor course in Bangalore


... help our clients in defining, implementing, managing and improving processes which are aligned to world class models and standards like CMMI, ISO 9001 and 27001, PMP, Six Sigma and PCMM. Our Adaptive Portfolio Management System (APMS) meets complete process and data management requirements for CMMI L5, ISO 9001 and ISO 27001. We have helped multiple Clients to achieve ISO 9001. We are
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From Bpminstitute.org
Building a Business Architecture using Value Chains Value Streams




...e provides keen insight into innovative thinking, thereby improving enterprise performance.
This class is supported with a high level case study, illustrating all of the BA models needed to derive and engineer the other enterprise architectures. The dominant theme of the BA is a customer centric focus coupled with a holistic view of the enterprise, to deliver a value creating system.
more...
Advanced Process Management Principles - Key to Sustainability




...not just about technology. It is first and foremost about improving organizational performance. Major initiatives will only be optimized if senior leaders are engaged in applying process management principles and practices at the enterprise level. To make this happen, as many practitioners have learned, requires transforming traditional thought models and behaviors to look at the value that the
more...
Advanced Facilitation Skills for Process Improvement Projects




...ed facilitation skills are crucial to lead a team through improving a process and building consensus around change. During large-scale change it is important for all parties to reach a shared understanding of the purpose, objectives, scope, processes and improvements being implemented. While this can occur via multiple presentations and iterations, creating these deliverables through a series
more...
BPM 101 Introduction to Business Process Management




BPMInstitute. org defines Business Process Management (BPM) as the deliberative, collaborative, and increasingly technology-aided definition, improvement and management of a firma s end-to-end enterprise business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm: 1) clarity on strategic direction, 2) alignment of the firma s resources,
more...
From Adaptive Processes Consulting Pvt. Ltd.
Certified ISO 20000 Internal Auditor cum Implementer Program in Bangalore
... help our clients in defining, implementing, managing and improving processes which are aligned to world class models and standards like CMMI, ISO 9001 and 27001, PMP, Six Sigma and PCMM. Our Adaptive Portfolio Management System (APMS) meets complete process and data management requirements for CMMI L5, ISO 9001 and ISO 27001. We have helped multiple Clients to achieve ISO 9001. We are
more...
From Advance Innovation Group
Six Sigma Black Belt







What do you get as a part of this training?
Six Sigma Green Belt & Green Belt Training
ISO-9001 Overview
ISO-27001 Overview
LEAN Overview
P. S. Candidate will get certificate for attending the training, and post submission of project will be certified Black Belt.
The course has been designed to be completed in 120 hours spread across 2 months.
Additionally, the organization has a
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From Pearlcatchers Ltd
Managing Service Quality - the key to improving the customer experienc


... customers, the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable people to do this at the customer service interface are far less widely deployed than corresponding tools to manage product quality. Customer Care programmes cannot compensate for ineffective service outcomes, and research shows that customers loyalty
more...
From Inprocess Technology & Consulting Group
Improving Refinery Operations Through Process Simulation


AN ADVANCED COURSE TO SOLVE REAL REFINERY OPERATING PROBLEMS.
After attending a basic course in process simulation, engineers are faced with the task of developing simulation cases for a specific objective. Whether they have to troubleshoot an operational problem, to monitor the process performance, to improve unit yields or to minimize energy consumption, they have to start the simulation in a
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From PowellDorian Services Inc.
Improving Audit Processes





Improving Audit Processes:
This 1 day program geared towards smaller audit shops that looks at how to develop risk based audit programs as well as working towards quality assurance (how to deal with independence, improving processes and communication, how to add value and avoid redundancies).
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From System Concepts
Applied Industrial Ergonomics



A two day course where you will learn how to improve the health, safety and productivity of your workforce through practical ergonomics solutions.
This course provides the skills and tools to make simple and effective ergonomic improvements in the industrial environment. It emphasises hands-on problem-solving methodologies to recognise, evaluate, and control ergonomic risk.
Youa ll
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From IBC Asia (S) Pte Ltd
Shipping Finance Financial Risk Management 21 - 22 March 2012 Singapore
This 2-day course will open up discussions on different approaches to financing shipping projects in today's volatile environment and improving the integration of financial risk management processes into the daily operations of shipping companies.
more...
From CP Training Consortium
Materials Management for Engineering Projects
...n on-going round of capital expenditure projects aimed at improving or expanding the plant or its infrastructure. Ranging from a few hundred thousand dollars to several million dollars overall budget the materials element is always a major component of the total spend. Close and early involvement in the project of professional material specialists can bring significant benefits in terms of wise
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From Kaizen Consulting Group
Value Stream Mapping and Analysis Workshop






...
To understand the importance of value stream mapping in improving business performance
To learn structured methods for conducting value stream mapping including Current and Future State mapping
To practice skills at applying these methods
To learn how to achieve the Future State with the Value Stream Plan
For further details or enquiries, please visit Kaizen Consulting Group
more...
Six Sigma Executive Overview






Course Code: SS-001
Title: Six Sigma Executive Overview
Duration: 1 Day
Target Audience: Senior Executives, Managers and Leaders from both the manufacturing and service (including banking and finance, logistics, healthcare, government and public service) sectors
Course Objectives:
At the end of this course, participants will be able to achieve an effective understanding of the
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From MindStudio
Improving your photography
...Improving your photography (theory course) - 47a
Length: 3 hours
In this 3 hour session you will learn how to improve your photography once you have learnt how toa use the basic functions on you SLR, in order to make stunning images from any situation. a We will cover the basics on composition and show you various techniques that substantially will a improve your images. We cram
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From Headline Training & Consultancy Ltd
Photoshop
Adobe Photoshop is the leading software package for manipulating and improving images. It is used by almost all newspaper and magazine houses and is a must for any graphic designer, web designer or photographer.
In our training course we will teach you how to manipulate images for print and or web design. Learn all the secrets about balance, smoothing and correcting image quality.
more...
From OST Global Solutions, Inc
Advanced Capture Management
...; and much more. The course also focuses on measuring and improving cost-efficiency and effectiveness of the capture team.
This course takes capture management to the next level a what does it take to maximize win probability; mastermind the most effective win strategy using cutting edge techniques.
This course is for those who have already taken Foundations of Capture Management, and have
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From Resolutions Training & Consulting
Photoshop Color Correction


Learn professional techniques for obtaining consistent, predictable, high quality images. Included: Calibrating a monitor and using color management profiles to control the image display to match its intended output; Creating crisp Line Art images; Eliminating dust and scratches; Suppressing Moir patterns; Correcting red eye defects; Apply color by the numbers using Levels and Curves Adjustment
more...
From Manufacturing Executive Institute
Driving Business Performance With New Metrics and Incentives
Why do competing businesses with similar products, serving the same marketplace with the same caliber of resources, have different results? Why do some companies post dramatic results, while competitors in the same industry, serving the same customers post poor results?
Leadership is often presented as a simple one-word reason for this difference in performance.
Upon deeper examination, one
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From Corporate Training Services
Personal Productivity and Time Mastery


...al with productivity patterns and procrastination.
II. Improving Our Time Management Patterns
Change in workplace habits has created a need to change the way we do things. We will explore the impact of change on work patterns and how this change affects our productivity. Through an experiential activity on Old Way/ New Way, we see whata s in our way of changing. We will cover the
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From 1920 Solutions
The Personal Financial Management SeminarWorkshop
Helping you and your people get free from financial burdens & anxieties
The Personal Financial Management of 1920 Solutions helps your employees to be free from financial mess and facilitates them to set financial goals. We have prepared practical and effective lessons and workshops that would actually open their minds and make them successful in their financial endeavors.
Who Should Attend
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From International Training House
Improving self-discipline

Imagine what you could accomplish if you could simply get yourself to follow through on your planning. Sometimes we know exactly what we should do to reach our goals and still dona t manage to execute the next action. Yet, having the self-discipline to do what needs to be done, dramatically increases your chances to reach your organizational as well as personal goals.
more...
From SkillForge
Object-Oriented Analysis Design using UML 2 Training



The Object Oriented Analysis & Design using UML 2. 0 course is a five-day, comprehensive hands-on workshop that will lay a solid groundwork for any developer to easily move into a Java programming environment. This course takes advantage of several of the new features in UML 2. 0 and incorporates several of the newest techniques and approaches for improving OOAD.
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From Dever Solutions Limited
Introduction to Lean-Sigma


An overview of lean-sigma suitable as a programme of "Yellow Belt" instruction. Specifically aimed at service organisations this programme translates the world of manufacturing lean into the world of services. Make your change team lean aware and start savind by eliminating waste and improving the experience of your customeers.
This programme is of considerable benefit to companies wishing to
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From TBC Training
Group and Personal Stress Recognition and Reduction Techniques
... inflicted as a result of day to day interactions thereby improving the working environment and performance of the group.
For Individuals, our Neuro Linguistic Programming (NLP) based stress reduction course empowers individuals to deal with stressful situations in a number of ways. Whether that be avoiding unnecessary stress or dealing with periods of high workload in a calmer manner, or
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Presentation Skills
...u will be able to apply your learning in many situations, improving communication ability, effectiveness in understanding and raised self confidence, useful in everyday life as well as in the boardroom.
You will receive voice coaching to enhance your delivery and show you how to become that confident speaker, Neuro Linguistic Programming (NLP) techniques to increase focus, enhance memory
more...
From White Box QA
Selenium WebDriver Training
...iver. jar
Add the Verify Statements & Assert Statements
Improving Selenium scripts using coding
Managing Selenium Server
Using XPath, DOM & CSS to inspect elements
Using FireBug and XPather
Parametrization
Using text-files for data setup
Using Before and After methods
Creating collections of data
Using JDBC to get data from database
Selenium API Methods
Using JavaScript with
more...
From StrategyWorks
Soft Skills Training





...lop and manage teams. This training helps in building and improving skills in communication, the effective use of English, business correspondence, presentations, team building, leadership, time management, group discussions, interviews, and inter-personal skills.
The training is conducted in a very informal, interesting, and interactive manner, which gives ample scope for the participants
more...
From Texas CPR Training
Healthcare Provider CPR Instructor Course





...o becoming an American Heart Association instructor. From improving chances for career advancement and supplementing your income to enhancing the safety of the community you live and work in, providing courses has endless rewards.
As an Instructor you can make a difference!
a Corporate employees take a lead role in or even start your companya s health and safety program
a
more...
Heartsaver CPR Instructor Course




...o becoming an American Heart Association instructor. From improving chances for career advancement and supplementing your income to enhancing the safety of the community you live and work in, providing courses has endless rewards.
As an Instructor you can make a difference!
a Corporate employees take a lead role in or even start your companya s health and safety program
a
more...
From Security University
QND Qualified Network Defender
This is the first class of the Q/ ISP ® Qualified/ Information Security Professional Certification and 8570 CND (Cyber Network Defender) Certification. If Certification and Security Skills assessment is your goal, this class is your foundation security network class that teaches you from firewalls/ router monitoring and defense, deep packet analysis/ IDS & IPS, and malware / trojans detection
more...
From Best@Selling
Master Selling Series
...persuade others.
Goals: To increase sales results by improving persuasion skills.
Results: Participants increase sales and shorten their sales cycle when they master the clues for creating rapport.
2. Consultative Selling: Strategic Questioning
What happens when you talk about your product too soon in the sales call? You decrease the probability that your customer will buy.
more...
From Graham Roberts-Phelps (8020 training)
Sales Accelerator - a new model of sales skills
...rator is a process driven method for increasing sales and improving sales productivity.
Key features
Based on a 'new' code or model of selling, combining equal focus on ACTIVITY, VALUE and CONVERSION.
Ten core principles - that improve customer experience and sales results.
Advanced consultative selling skills, utlising the skills of influence and NLP.
Achieve great accuracy and
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From Affinity IT Training, LLC
Advanced SQL Server 2000 Administration
Gain a hands-on, in-depth look at SQL Server 2000
by examining relevant internal data structures
and learning practical troubleshooting techniques.
Diagnose and prevent potentially disastrous situations
and learn how to make optimal use of the features of SQL Server 2000
for normal administrative tasks.
Real-world benefits include learning how to perform mission-critical administrative tasks more
more...
From PERCON The Strategic Interveners
Feedback Skills



Improved interpersonal skills essential for developing feedback
To make them aware about the importance of listening for evolving feedback skills
To understand the importance of feedback through Inter-rater reliability in performance assessment and the skills involved
Assessment of Feedback Skills
Improving resilience through introspection
How to respond to critical feedback
more...
From Colossal Technologies
Developing Enterprise Java Applications With Spring And Hibernate
...te query language (hql)
Selecting and filtering queries
Improving structure with named queries
Augmenting hql with native sql
Maximizing hibernate performance
Accelerating data access via hibernate cache
Integrating spring and hibernate
Employing the spring hibernate template
Configuring hibernate resources in spring
Soa and web services
Web services overview
Interoperable
more...
From Lash And Thread
Manicure Pedicure 2 Day Course Brighton Hove Sussex
...rm luxury Manicure & Pedicure treatments for your clients improving the appearance and condition of the hands and feet. You will cover filing and cuticle work as well as therapeutic massage .You will also learn how to offer luxury heat treatments and offer aftercare advice. This course is ideal for students wishing to offer Manicure and Pedicure treatments professionally or progress onto
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From Woolland Consultancy
Resilience training

...and hit demanding targets with less resource.
CONTENT
Improving motivation
Self-confidence and belief
Feedback and goal setting for improved performance
Handling pressure and recognising stress
The attributes of high performing teams
COURSE DETAILS
10: 00am a 3: 30pm Wednesday 11 May The Swedenborg Society, 20-21 Bloomsbury Way, London, WC1A 2TH
10: 00am a 3: 30pm Wednesday
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From Jeffery Communications Speech and Accent Academy
Accent Reduction Courses





...at you will enjoy the process of reducing your accent and improving your articulation. We work on vowels, consonants, articulation, stress and intonation, word order, phrasing, and vocabulary. You will learn proven correction techniques and practice casual speaking, reading out loud and public speaking.
Here's what the training offers:
a Individual diagnosis and counseling on your
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From Echo E-Business
Certificate in Online Business - COB Certified E-Business Manager
Learn How to Create a Powerful E-Business Strategy!!
E-Business Management Course - The A-Z of online business for managers - 5-Day Instructor-Led Course
The essential course for any business owner, web manager or marketer, embarking on getting their business online or improving an existing presence. Practical learning throughout the course, provides a solid foundation for aspiring
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From Spearhead Training Group Ltd
Time Management Training



...be given a series of individual exercises and guidance on improving their use of time.
This course will challenge how you work: it will help you regain control.
The theme of this one-day course is how you can control and manage time to your advantage.
We all have 24 hours in every day but some will achieve far more than others. This course unveils what the high achiever does - and
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Supervisory Team Leader Skills



This two day programme has been designed specifically for supervisors and team leaders who have to manage people whilst still working as part of a team. Introducing the key skills necessary for organising and directing work effort, it is ideal for recently promoted supervisor/ team leader or as a refresher for those who have not had formal training. Clear guidelines are given on each topic with
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From Innovation-TRIZ
Introduction to TRIZ Inventive Problem Solving



3 Day public course offered by ASME and AIChE, taught by Jack Hipple, certified TRIZ specialist and TRIZ trainer for ASME and AIChE. This program covers the basics of TRIZ including patterns of invention, Ideal Final Result, resource identification and use, contradiction resolution, 40 inventive principles and separation principles, use of TRIZ in management and organizational problem solving, use
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From The Training Experts Ltd
Sales for Non Sales People
Phrases such as a sales can't be taught" and "you're a either a natural born salesman or you're nota are myths. The word a salesa tends to fill some people with dread, but the truth is that many behaviours that we all demonstrate on a daily basis, are actually the fundamental basis for being a successful salesperson.
This 1 day course focuses on enabling delegates to understand,
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Sales Skills
This one day course aims to help develop the individuala s sales skills in confidently and successfully selling the services offered by their respective businessa s to their face to face and/ or telephone based customers.
Target Group
This course is aimed at sales personnel who are either new to the sales role, or wish to improve and build upon their current skills.
Objectives
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Coaching Skills Level 2
The success of a business depends on the high quality skills of its staff so ita s crucial that staff develop high quality skills quickly, and that the standard of their skills is sustained and developed over time. Coaches, help to achieve the required standards for the business and therefore make a massive contribution to the success of the business.
This workshop is intended to help
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Coaching Skils Level 1
The success of a business depends on the high quality skills of its staff so ita s crucial that staff develop high quality skills quickly, and that the standard of their skills is sustained and developed over time. Coaches, help to achieve the required standards for the business and therefore make a massive contribution to the success of the business.
This workshop is intended to help
more...
Improving Professional Skills Program
This modular program provides practical guidance to develop professional skills for a range of workplace situations. Delegates will gain the tools and techniques to make requests assertively, successfully interact with others, lead and participate effectively in meetings, and manage stress within the workplace.
Target Group
This program is aimed at all levels of management within any business
more...
Management Development Program
...le and situations, learn assertive techniques to aimed at improving personal effectiveness, and deal with pressure, conflict and stress within the workplace
Target Group
This program is aimed at those who are either new to a managerial role, who current managers who wish to refresh their skills.
Objectives
By the end of this module, delegates will be able to;
Identify their role
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Managing People
...s to enhance their 'people skills.a It focuses on improving your self-understanding and personal effectiveness as well as developing an understanding of what motivates other people.
Target Group
This course is aimed at managers, team leaders and senior staff who are either new to their role or wish to develop and build upon their existing skills.
Objectives
By the end of this
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From FranklinCovey South Asia
Become a Coach Join Intensive Coach Training in India





...the brain works and provide practical, useful tools for
improving other peoplea s thinking and performance.
You will learn the principles behind each coaching technique and become
confident in its effective use through regular practice with your fellow
trainees and a livea coaching clients.
The *Intensive Coach Training Certification Program* is designed to
develop
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DAVID ROCK LIVE IN INDIA -Worlds Most Successful Effective Coach Training Program
...the brain works and provide practical, useful tools for
improving other peoplea s thinking and performance.
You will learn the principles behind each coaching technique and become
confident in its effective use through regular practice with your fellow
trainees and a livea coaching clients.
The *Intensive Coach Training Certification Program* is designed to develop
more...
From TrainSmart, Inc.
CPR For Workplace Morale - Building Morale In The Workplace
Overview
This workshop provides help for dealing with workplace challenges. When organizations experience a downsizing or any other dramatic change, they need people to be at their best. Most peoplea s reaction to change is resistance. Trust is lost and productivity suffers. Morale is at ita s worst. This workshop will help participants learn to create a more harmonious and productive
more...
Improving Customer Service Skills Workshop - Customer Service Training
Increase customer and employee satisfaction by improving communication and problem solving skills. This course will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations.
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From Market Leader Corporate English Training
Corporate English Training




...their jobs. Then we suggest training materials focused on improving those communication skills that add most value to our clients. Our academic coordinator may recommend a course textbook or he may work with the course trainer to design and develop more specific tailor-made course content.
In addition, we can create customized content that targets specific industries and types of jobs. We
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From The First Institute Of Dynamic Learning
Hypnosis Hypnotherapy Training
Hypnosis is a powerful proven method for making bahavior changes, improving skills (public speaking, selling, sports etc.)and letting go of unwanted habits (over eating, smoking, stress etc.)
Join our couses and learn Basic and Advanced Hypnosis & hypnotherapy.
more...
From North Iowa Area Community College John Pappajohn Entrepreneurial Center
Ultimate Sales Academy USA


...nsive course, only those very serious about significantly improving their selling skills and income need apply.
Professional business-to-business salespeople are the #1 HR shortage nationally and globally. Professional B2B salespeople have more control over their income than any other career. Top producers make the top money.
The Ultimate Sales Academy is its own brand and can be
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From Mobile Technical Institute
Cultivating a Culture of Teamwork

...igned to provide attendees with practical suggestions for improving the way they deal with conflict in the workplace.
Just because people are employed by the same company does not mean that they see themselves as a team or that they engage in teamwork. Working together is not the same thing as teamwork. This seminar covers practical tips and techniques for cultivating a culture of teamwork
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Interpersonal Communication

Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Develop a better understanding of the processes and functions of communication and learn keys to increasing your communication competence. Topics covered will include interpersonal perception and response, verbal and nonverbal communication, and tips for improving listening
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From Human Xpression - Fast Track NLP & Hypnosis Training
Secrets of Success



...bout this amazing subject. These are essential skills for improving sales, managing people and developing a winning attitude yourself.
In this experiential seminar you will discover enjoyable ways of changing yourself, and learn powerful skills for developing your personal and professional effectiveness.
With these skills you will learn how to:
Think about your goals in ways that make them
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From The Leaders Institute
The Sales Leader
Sales Training Course : The Sales Leader is an advanced selling
system focusing on both the selling process
and the relationship side of sales. Participants
will learn efficient ways of lead generation
including sample sales letters as well as
improving their sales presentation. Our relationship
selling modules help
more...
From Ciprian Stan
The NLP Practitioner Certification Training








As you learn and experience the art of Neuro Linguistic Programming, and become a practitioner you could start walking the path of creating extraordinary changes that will last a life-time.
The intention of this training is to equip you with the best tools in human development so you can consistently generate success and become your best. You would agree that being fully satisfied and felling
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