Instructor Led Improving Training in Canada - Training Resources

Customers Forever ...t-line and support employees. It presents a framework for improving service at the point of contact with the customer. This framework provides participants with strategies and skills that will help them make the most of their day-to-day interactions with people who receive their work-product, products and services. It is available in generic format or we can customize it to reflect your  more...

Customer-Focused Leadership ... provides you with proven fundamentals for developing and improving service quality. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive advantage in your organization, this program is a must.  more...

DiSC Behavioural Styles ...ning organization - helps to reduce employee turnover by improving interpersonal relationships - teaches and reinforces the use of a shared vocabulary to describe behaviour that is respectful and non-judgmental. - is the key to valuing a diverse workforce and creating connections and mutual respect between people who are different. - eases conflict by helping employees realize that people  more...

Improving Individual & Team Motivation Everybody on a team is motivated. They re just motivated by different things and, sometimes, toward different things. The team can be more effective and engaged when each member knows how to get what he or she needs out of the process. This workshop helps participants pinpoint the things that drive their success on a team. Through the DiSC model, participants learn to appreciate the role that  more...

Improving Individual and Team Effectiveness Think of the first team you were on.You probably quickly discovered that each person had a unique way of doing things. Sometimes team differences are easily accepted and laughed about, and may even complement each other. But too frequently teams find that those differences can also cause confusion, stagnation, or frustration. Only when people have a framework to make sense of their differences can  more...

Improving Personal Listening Effective communication depends on the clarity, speech style, and tone conveyed by the person sending the message, as well as the ability of the listener to attend to the message. But listening effectively is more than just hearing. Listening is the ability to receive and interpret verbal messages and other cues, like body language, in order to respond in ways that are appropriate to the purpose.  more...

Survivor Team Building for Executive Retreats: (Malaysia) ... geographically dispersed teams - Develop strategies for improving processes - Fine-tune your marketing and sales strategy - Identify new target markets for your products and services - Identify and eliminate communication barriers - Break down silos You can hold this session at an upscale resort in Kuala Lumpur, Penang, Kuching or Kota Kinabalu. Alternatively, experience a rugged  more...

Your Mission in Commission Are you in a commissionable sales position? If so, this system will help catapult you to your desired level of success. Bob Proctor used the principles contained in this system to raise himself from a modest salaried position to $1,000,000+ annual commissions. We will show you an exact system for earning a 6-figure commission every year and how to have fun doing it! Think like a Millionaire and  more...