Instructor Led Improving Training in United States - Training Resources

CPR For Workplace Morale - Building Morale In The Workplace Overview This workshop provides help for dealing with workplace challenges. When organizations experience a downsizing or any other dramatic change, they need people to be at their best. Most peoplea ™s reaction to change is resistance. Trust is lost and productivity suffers. Morale is at ita ™s worst. This workshop will help participants learn to create a more harmonious and productive  more...

Improving Customer Service Skills Workshop - Customer Service Training Increase customer and employee satisfaction by improving communication and problem solving skills. This course will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations.  more...

Photoshop CS4 Color Correction Learn professional techniques for obtaining consistent, predictable, high quality images. Included: Calibrating a monitor and using color management profiles to control the image display to match its intended output; Creating crisp Line Art images; Eliminating dust and scratches; Suppressing Moir patterns; Correcting red eye defects; Apply color by the numbers using Levels and Curves Adjustment  more...

Photoshop CS3 Color Correction Learn professional techniques for obtaining consistent, predictable, high quality images. Included: Calibrating a monitor and using color management profiles to control the image display to match its intended output; Creating crisp Line Art images; Eliminating dust and scratches; Suppressing Moir patterns; Correcting red eye defects; Apply color by the numbers using Levels and Curves Adjustment  more...

Ultimate Sales Academy USA ...nsive course, only those very serious about significantly improving their selling skills and income need apply. Professional business-to-business salespeople are the #1 HR shortage nationally and globally. Professional B2B salespeople have more control over their income than any other career. Top producers make the top money. The Ultimate Sales Academy is its own brand and can be  more...

Cultivating a Culture of Teamwork ...igned to provide attendees with practical suggestions for improving the way they deal with conflict in the workplace. Just because people are employed by the same company does not mean that they see themselves as a team or that they engage in teamwork. Working together is not the same thing as teamwork. This seminar covers practical tips and techniques for cultivating a culture of teamwork  more...

Interpersonal Communication Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Develop a better understanding of the processes and functions of communication and learn keys to increasing your communication competence. Topics covered will include interpersonal perception and response, verbal and nonverbal communication, and tips for improving listening  more...

The Sales Leader Sales Training Course : The Sales Leader is an advanced selling system focusing on both the selling process and the relationship side of sales. Participants will learn efficient ways of lead generation including sample sales letters as well as improving their sales presentation. Our relationship selling modules help  more...

Certified Behavior Safety Specialist -- An Industry First ...intaining personal safety. *Identify techniques for improving personal work behaviors. *Improve human performance factors through observation and feedback. *Teach "The Self Coaching Code" -- Involvement, Responsibility, and Achievement. Cost: $1, 195. 00 (early registration: $995 until January 25, 2010). Includes: Three Days of Training CBSS  more...

Anger Management Workshop ...ger is and how to prevent it, while lifting your mood and improving your inter-personal relationships. With my 2 hour workshop, you will receive precise information from a scientific perspective, including the role of learned expectations and motivation in determining the occurrence and severity of anger responses. Concepts are supported by experimental research, but are presented in a  more...

Bottom-Line OD-A Certificate Program for Improving ROI Offered in exclusive partnership with Merrill C. Anderson This program is facilitated by Dr. Merrill Anderson, who certifies OD and HR professionals in the critical concepts of ROI as an essential element of the change process. Learn how to build a business case for change, conduct ROI evaluations, and demonstrate the business value of your people and change initiatives.  more...

Train the IT Trainer Advanced Workshop ...1-day workshop is intended to assist existing trainers in improving their training techniques and approaches with a focus on the behavioral aspects of delegates. This highly participative workshop will draw upon real examples taken from delegates' own experiences in training sessions. Questionnaires; models; discussions and role-play activities will be used. You can get a complete list of  more...

IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil) ...rrent and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL, which includes a description of how to organize service management within an organization. All the companies  more...

Fireworks MX 2004-Web Graphics and Interactivity (Macintosh) Over the last decade, the Internet has become a leading communication medium. As a result, Web page design, including graphics development, has become a priority for many businesses, increasing sales and marketing capabilities and improving company images. In this course, you will explore how to create, modify, optimize, and integrate Web graphics with Macromedia Fireworks MX 2004. You can get a  more...

Fireworks MX 2004- Web Graphics and Interactivity Over the last decade, the Internet has become a leading communication medium. As a result, Web page design, including graphics development, has become a priority for many businesses, increasing sales and marketing capabilities and improving company images. In this course, you will explore how to create, modify, optimize, and integrate Web graphics with Macromedia Fireworks MX 2004. You can get  more...

Microsoft Office Excel 2007 New Features You have worked with Microsoft ® Office Excel ® 2003 (or earlier), and you now need to be aware of the additional features in the latest release of the software for improving the management, presentation, and distribution of your spreadsheets. In this course, you will work with the new and enhanced features in Microsoft ® Office Excel ® 2007. You can get a complete list of  more...

Microsoft Office Excel 2007 New Features Second Edition You have worked with Microsoft ® Office Excel ® 2003, and you now need to be aware of the additional features in the latest release of the software for improving the management, presentation, and distribution of your spreadsheets. In this course, you will work with the new and enhanced features in Microsoft ® Office Excel ® 2007. You can get a complete list of other Desktop  more...

Microsoft Office 2007 New Features Having worked with the applications in Microsoft ® Office 2003 you must also get to know the features present in the latest release of the application. Microsoft ® Office 2007: New Features comes with enhanced features for improving the management, organization, and distribution of your data. In this course, you will work with the new and increased features in Office 2007. You can get a  more...

Microsoft Office Outlook 2007 New Features After having worked with Microsoft ® Office Outlook ® 2003, you must also get to know the features present in the latest release of the application. Microsoft ® Office Outlook ® 2007 comes with new features for improving the management, organization, and distribution of your Outlook items. In this course, you will work with the new and enhanced features in Outlook 2007. You can  more...

Microsoft Office Access 2007 New Features You have worked with Microsoft ® Office Access 2003 (or earlier), and you now need to be aware of the additional features in the latest release of the software for improving the management, presentation, and distribution of your databases. In this course, you will be introduced to the new features available in Microsoft ® Office Access 2007. You can get a complete list of other Desktop  more...

ADVANCED PROJECT MANAGEMENT The Advanced Project Management workshop gives seasoned project managers the knowledge and skills necessary to successfully manage increasingly complex project issues to meet desired goals and objectives. Assuming a mastery of project planning, this workshop extends skills to the remaining project management processes covering areas such as avoiding mistakes when executing and controlling a  more...

Survival Skills for Analysts ...ding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace environment. PDUs = 16. You  more...

JBoss Application Server v4 Clustering ... Application Servers. Clustering can be a powerful way of improving the performance and availability of applications but can be difficult to manage in a JBoss environment where most of the configuration is done by manually editing configuration files. This course will provide tools and techniques to simplify the administration of multiple JBoss Application Servers. You can get a complete list  more...

IT Infrastructure Library ITIL Level 2 - Service Level Management ...rrent and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL, which includes a description of how to organize service management within an organization. All the companies  more...

Customer Service Training ...ic Customer Service Course, Customer Satisfaction Course, Improving Customer Service, Customer Expectations Training, Customer Service Presentation, Serving Customers Well, Improved Customer Service Training, Delivering Customer Service, Customer Expectations Workshop, How To Deliver Customer Service, Improved Customer Service Workshop, Customer Expectations Seminar, Customers First Training,  more...

Communication and Interpersonal Skills Poor communication and interpersonal skills are the leading cause of dysfunctional teams. Improve your team's performance by improving their ability to work with and communicate with each other.  more...

The Role of Trust Creates goodwill towards a shared vision When trust is absent, relationships are characterized by an adversarial attitude: me vs. you; us vs. them. Rather than goodwill, there are deep and hidden animosities. Respect is lost and our performance is compromised as our energies go into manipulation and protection rather than working together towards a shared vision.. We believe that the most  more...

Master Selling Series ...persuade others. Goals: To increase sales results by improving persuasion skills. Results: Participants increase sales and shorten their sales cycle when they master the clues for creating rapport. 2. Consultative Selling: Strategic Questioning What happens when you talk about your product too soon in the sales call? You decrease the probability that your customer will buy.  more...

Leadership & Execution The Leadership & Execution workshop provides leaders with the core competencies of leadership, planning and execution. Participants engage in both the theory of effective leadership and the process. Leaders will walk away with a leadership plan and a roadmap for improving organizational focus and strategy execution. Participants will receive tools to implement best practices immediately.  more...

Outlook Training ...ctivity, electronic communications and time management by improving their knowledge and skills in the use of Outlook. No prior knowledge of Outlook is required. What you will learn To customize Outlook Send and receive emails Send attachments Flag emails Organizing and arranging emails Work with the Contacts list Work with the Address Book Create distribution lists  more...

Winning Negotiations Negotiations Training Program The proposal is for a 16 hours (two days) training Introduction Negotiation is something you do all the time with your family (children can be really difficult negotiators), in any informal setting and, of course, at work. You negotiate with your coworkers and you negotiate with your company s clients and suppliers. Like it or not negotiations is an essential part  more...

Avid Media Composer - Advanced Techniques This two-day course is designed for experienced Avid Media Composer (or Symphony) editors who want to become more productive by mastering the system s sophisticated editing features and shortcuts. You ll also learn advanced techniques to help streamline system, media, and project management. Sessions include instructor-led demonstration and hands-on practice. Topics include: editing features (such  more...

Boosting Learning with Humor Creativity authority Edward De Bono has said, Humor is by far the most significant be-havior of the human brain. This is very good news for teachers, trainers and other com-municators, since humor is the most affordable training technology there is. It is also an innate talent anyone who s a former child is a natural humorist! BOOSTING LEARNING WITH HUMOR links recent research on both humor  more...

Retaining Top Talent This one day management workshop has been successfully delivered to over 13,000 managers across all industries. The three top objectives of the session are: 1) to have the manager become aware of his/her role and impact on employee retention, 2) to develop specific retention plans for the top talent on his/her team, 3) to create a development plan for improving the manager's own retention  more...

Improving Purchasing Performance - Developing New Skills for A Changing Profession The old rules no longer apply. Buyers must apply a new set of skills, alongside the old, to deliver the value that their organizations need, expect, and demand. Because the procurement function has such a significant impact on the organization, it is imperative that buyers are encouraged to continually monitor and maintain their professional development. This program has been developed with the  more...

Improving Your Purchasing Negotiating Skills sup sm sup Today, more than ever, those in the purchasing function and other key people charged with the responsibility of investing their company's money must be knowledgeable about the ways to maximize these investments. Management is placing increasing demands on its buyers to cost effectively purchase its goods and services. In fact, they see this function as the area of greatest profit contribution. One  more...

Setting C-level Business Appointments The 'X2 Way' ... phone sales training process trains to one sales skill; improving sales individuals Conversation-to-appointment ratio to 50 . This enables sales people to spend less time phone prospecting to achieve the necessary number of Top-down business appointments to assure their monthly success. Gaining a phone sales skill competency 5X better than your competition allows a sales rep to increase  more...

Resolving Conflict: Strategies for Improving Communication and Building Relationships On-Site Training Only Length: 3 days Number of Participants: Up to 20 Materials: Notebooks and handouts provided Business performance improvement depends on making and supporting better decisions. Decisions can be made by either one person or a team. The vast majority of decisions are implemented by teams. To maximize the impact of these decisions, we want to maximize the contribution each  more...

Coaching for Performance ...each other. Coach, motivate and develop employees while improving performance. Design a post-program plan of action for implementation. Day 1: Introduction and Purpose The Importance of Coaching Why is Coaching Important What is Coaching? Debrief The Coaching Model (Part II) Clarifying Critical Skills Debrief Clarifying the Core Conversation Debrief Clarifying  more...

Designing the Data Tier for Microsoft SQL Server 2005 ...se Applications Using a Service-Oriented Architecture   Improving Availability and Scalability by Scaling Out Front-End Systems   After completing this session, students will be able to: Identify when to scale database applications and what layer to scale.   Select an appropriate technology to avoid concurrency problems and to improve application performance.   Evaluate whether  more...

X2 Sales System ; a Blended Sales Performance System for Sales Prospecting and 'Top-Down' Appointment Setting ... the Initiator training process trains to one objective; improving sales individuals Prospecting 'Conversation-to-appointment' ratio to 51%+. This enables sales people to spend less time to achieve the necessary number of Top-down business appointments to assure their monthly success. Gaining a sales Prosecting competency 5X better than your competition allows a sales rep to increase  more...

Basic Business Etiquette Training ...quette Training, Basic Etiquette Course, Office Behavior, Improving Office Behavior, Basic Etiquette Program, Workplace Behavior, Proper Workplace Behavior, Behavior Improvement at Work, Professional Behavior, Behaving Professionally, How To Behave In The Workplace, Learn Business Etiquette, How To Act At Work, Learn Business Manners. Business Training Works, Inc. offers onsite training  more...

Communication Skills Course ...ation Training, How to Communicate, Interpersonal Skills, Improving Interpersonal Skills, Communication Skills Seminar, Communication Skills Workshop, Communication Skills Class, Better Interpersonal Skills, Reading Body Language Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and  more...

Business Skills Below is a comprehensive list of college courses and classes we provide to assist you with improving your business skills. Learn business skills such as team participation, business accounting, problem solving and call center management.  more...

Business Skills Courses Courses aimed at improving your business skills. Learn business skills such as business accounting, team participation, problem solving and call center management. See all Business Skills courses available: http://www.nhtechvalley.com/category/5/  more...

Improving Personal Effectiveness Improving Personal Effectiveness Overview Do you wish you had a personal trainer to help guide you? To provide encouragement, perspective, and support? Selling is a tough job. If it wasn t tough, ANYONE could do it! This module helps you discover how you can improve your own personal effectiveness.  more...

Access 2003 Level II ...Queries Topic 5C: Create Action Queries   Lesson 6: Improving Your Forms Topic 6A: Enhance the Appearance of a Form Topic 6B: Restrict Data Entry in Forms Topic 6C: Add Command Buttons Topic 6D: Create a Subform   Lesson 7: Customizing Your Reports Topic 7A: Organize Report Information Topic 7B: Set Report Control Properties Topic 7C: Control Report Pagination Topic  more...

Cisco Voice Over IP (CVOICE) Prerequisites: To fully comprehend the concepts and technologies taught in this course, a working knowledge of LANs, WANs, and IP switching and routing is essential. Basic internetworking skills taught in the Interconnecting Cisco Network Devices training course, or equivalent knowledge, is considered the minimum knowledge needed for this course.  Although this is a packetized voice course,  more...

Symptoms of Troubled Teams & What to do About It Teams provide interesting challenges for today's businesses. On the one hand, specialized resources and a fast-paced environment often make teamwork necessary in order to compete. However, in reality teams can often be more inefficient, draining time and effort as hidden agendas and conflict derail performance. Identifying symptoms that your team is in trouble and not functioning at peak  more...

ISS Certified Board Governance Training ... as to guide your board in implementing new practices and improving performance and effectiveness. Unlike public seminars, In-Boardroom Programs ensure that the entire board is working from consistent, quality information --regardless of the issue or challenge. Gerry and the NLI can design any one of its director education programs as an In-Boardroom Program and customize it to fit your  more...

Leadership and Governance Training for Non-Profits ... as to guide your board in implementing new practices and improving performance and effectiveness. The Programs ensure that the entire board is working from consistent, quality information -- regardless of the issue or challenge. Programs may be held in conjunction with your board meeting or as a board retreat. Our unique approach is to Partner with other Educational Institutions of higher  more...

Leadership The focus of the Leadership module is on leading participants through self-introspection to examine their skills, and the effectiveness of their skills. Personality styles will be used as a focal point for demonstrating common pitfalls in managing relationships. Importance of soft skills for the leader- manager will be discussed, and tools, techniques and strategies for improving leadership  more...

The Business Analyst s Crash Course ...d project delays. Learn how to cut costs and delays by improving communication between business stakeholders and developers through comprehensive requirements analysis and documentation and by guaranteeing results through structured testing and quality assurance. We will cover all aspects of the Business Analyst role from requirements gathering to testing. All major techniques both  more...

Cisco? Certified Network Professional (CCNP?) Boot Camp ...Routing Between VLANs Verifying Inter-Vlan Routing Improving Availability on Multilayer Switched Networks High Availability Networks Implementing Router Redundancy Examining Cisco AVVID Services and Applications Examining IP Multicast Configuring IP Multicast Introduction to Cisco IP Telephony Implementing QoS in a Multilayer Switched Network Overview of QoS  more...

Improving Supervisory Management Skills This course provides you with both useful ideas and practical tools to improve your overall supervisory and management effectiveness. Mid-level and front-line managers and supervisors are the driving force for improving performance, productivity, quality, and innovation in today s organizations. Whatever pressures and opportunities face you, this seminar will provide you with useful new skills and  more...

Improving Your Presentation Skills Regardless of your position, you will occasionally be required to present information to others. Whether the presentation is impromptu, casual or formal, you must be able to demonstrate confidence and clarity to effectively deliver your message. This workshop provides strategies, coaching, and practice in developing your presentation skills.  more...

Conflict Management ... Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to  more...

Foreign Accent Modification ... All training is highly individualized and geared towards improving workplace communication. Accent modification program is 24 hours of instruction for group participation (2-5 participants) and 18 hours for individual instruction. Individual speech analyses completed both pre and post training. Continued independent study program provided at end of program. Training is conducted by a  more...

The Leadership Development Community The Leadership Development Community is a year-long process that combines learning, action and performance improvement. The process incorporates the real-time leadership challenges that managers face in your company. It not only develops managers into leaders, it creates an internal community of leaders dedicated to improving their own effectiveness and the effectiveness of those around them.  more...

Improving your Memory Skills Some people are better at remembering than others, but research shows that all people can build their memory skills. Memory is the basis for learning. Good memory skills are the building blocks for success in continuing education and career advancement. Memory is one of our most precious assets and there are many ways to increase and protect it. This workshop is designed to raise learners'  more...

Management Skills for New Managers ...ion -Feeling "In" -Growth -Develop strategies for improving motivation 360 Feedback -Review the results of the feedback process -Set goals for improved management effectiveness Coaching -Understand coaching fundamentals and guidelines for giving feedback -Dignity -Respect -Clarity -Dialogue -Learn the four-step model for coaching effectiveness -Use the  more...

Building Scalable Cisco Internetworks ...h VLAN's Managing Redundant Links Inter-Vlan Routing Improving IP Routing with Multilayer Switching Configuring HSRP for Fault Tolerant Routing Multicast Overview Configuring IP Multicast Controlling Access to the Campus Network Configuring Asynchronous Connections & Modems Point-to-Point Protocol & Controlling Network Access Using ISDN & DDR Technologies Using X.25 for  more...

Building Cisco Multilayer Switched Networks Extending IP Addresses Configuring OSPF in a Single Area Interconnecting Multiple OSPF Areas Configuring EIGRP Configuring Basic Border Gateway Protocol Implementing BGP in Scalable Networks Optimizing Routing Update Operation Implementing Scalability Features in the Internetwork Connecting the Switch Block Defining Common Workgroups with VLAN's Managing Redundant Links  more...

Cisco Internetwork Troubleshooting ...Improving IP Routing with Multilayer Switching Configuring HSRP for Fault Tolerant Routing Multicast Overview Configuring IP Multicast Controlling Access to the Campus Network Assembling & Cabling WAN Components Configuring Asynchronous Connections & Modems Point-to-Point Protocol & Controlling Network Access Accessing the Central Site with Windows 95 Using ISDN & DDR  more...

Building Cisco Remote Access Networks ...VLAN's Managing Redundant Links Inter-Vlan Routing Improving IP Routing with Multilayer Switching Configuring HSRP for Fault Tolerant Routing Multicast Overview Configuring IP Multicast Controlling Access to the Campus Network Assembling & Cabling WAN Components Configuring Asynchronous Connections & Modems Point-to-Point Protocol & Controlling Network Access Accessing  more...

Improving Communication in Procurement ...improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their communication skills. Specific  more...

Vendor Management ... course you ll learn proven techniques for evaluating and improving vendor performance. Learn how to express your expectations clearly, hold vendors accountable for performance, and develop powerful vendor performance measures. Specific topics include how to: effectively articulate the importance of vendor performance; develop Key Performance Indicators (KPIs) for use on the scorecard; involve  more...

World-Class Procurement This 2-day program will focus on creating effective cross-functional procurement teams within your organization. Topics covered include benchmarking against most successful companies; leveraging the organization's purchasing power using effective purchasing strategies; improving performance to reduce costs; strategic development; improving supplier relationships; negotiating with suppliers; value  more...

Written Communications in Purchasing ...improving written communication skills. The principles behind clear and dynamic writing will be covered. Participants will learn how to organize writing projects; assess the audience for communications; apply various tools for writing projects; and evaluate written materials to improve results. Exercises, together with a self-assessment tool, will be used to provide feedback to participants on  more...

Consultative Selling ...Case One way the company can improve sales revenues is by improving the selling skills of inside and outside sales people, and by tracking, reinforcing and measuring results. Staff can create revenue by offering customers greater options. They can build customer loyalty by better matching customer needs to products, and by resolving difficult situations to the customer s satisfaction. Course  more...