Instructor Led Improving Training in United States

Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and  more...

Photoshop Photo Printing And Color CS5 ...regions of images. Finally, you will apply techniques for improving sharpness, converting color images to grayscale, and adding spot colors to images. Upon successful completion of this course, students will be able to: examine color workflow calibrate the monitor and use color management profiles control the image display to match its intended output use the advanced image support  more...

Grammar Essential You learned the rules of grammar in school, but now you'd like to refresh and refine your grammar usage for your professional life. You need to articulate your ideas clearly and succinctly in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style. Upon  more...

Microsoft Excel 2007 New Features ...tional features in the latest release of the software for improving the management, presentation, and distribution of your spreadsheets. In this course, you will work with the new and enhanced features in Microsoft Office Excel 2007. Objectives: You will be introduced to the new features in Microsoft Office Excel 2007. Upon completion of the class the student will be able to: explore the  more...

Microsoft Access 2007 New Features ...tional features in the latest release of the software for improving the management, presentation, and distribution of your databases. In this course, you will be introduced to the new features available in Microsoft Office Access 2007. This course is designed for experienced Access users who have worked with earlier versions of Microsoft Access, ideally Microsoft Access 2003, and who have  more...

Predictive Analytics for Business Marketing and Web 2011 ...analytics deliver more relevant content to each customer, improving response rates, click rates, buying behavior, retention and overall profit. For online applications such as e-marketing and customer care recommendations, predictive analytics acts in real-time, dynamically selecting the ad, web content or cross-sell product each visitor is most likely to click on or respond to, according to  more...

Predictive Analytics for Business Marketing and Web 2011 San Francisco ...analytics deliver more relevant content to each customer, improving response rates, click rates, buying behavior, retention and overall profit. For online applications such as e-marketing and customer care recommendations, predictive analytics acts in real-time, dynamically selecting the ad, web content or cross-sell product each visitor is most likely to click on or respond to, according to  more...

Conflict Management ... Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to  more...

Improving Communication in Procurement ...improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their communication skills. Specific  more...

Vendor Management ... course you ll learn proven techniques for evaluating and improving vendor performance. Learn how to express your expectations clearly, hold vendors accountable for performance, and develop powerful vendor performance measures. Specific topics include how to: effectively articulate the importance of vendor performance; develop Key Performance Indicators (KPIs) for use on the scorecard; involve  more...

World-Class Procurement This 2-day program will focus on creating effective cross-functional procurement teams within your organization. Topics covered include benchmarking against most successful companies; leveraging the organization's purchasing power using effective purchasing strategies; improving performance to reduce costs; strategic development; improving supplier relationships; negotiating with suppliers; value  more...

Written Communications in Purchasing ...improving written communication skills. The principles behind clear and dynamic writing will be covered. Participants will learn how to organize writing projects; assess the audience for communications; apply various tools for writing projects; and evaluate written materials to improve results. Exercises, together with a self-assessment tool, will be used to provide feedback to participants on  more...

Creating Customer Loyalty Creating Customer Loyalty is a one day training program that transforms the way professionals see opportunities for customer service. Creating Customer Loyalty is based on the premise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea ™s ability to notice their  more...

Diagnosing and Teaching Students with Emotional Disorders ...et best practices to help you master the balancing act of improving behavior and maintaining educational quality. If you wait to learn the essentials until a problem develops, you could end up in a mess of legal woes. Register for this seminar and learn successful and compliant techniques for teaching students who have emotional disorders. Benefits for You - Create successful learning  more...

Workplace Wellbeing: The Path to Enhanced Productivity ...towards managing health and wellness initiatives aimed at improving workforce health on a sustainable long-term basis. ROI has become the key metric for wellness programs, and is measured in terms of the performance and productivity of a healthy workforce. During this teleconference, we ll share an innovative approach to measuring workplace well-being that we believe will provide employers  more...

Managing Managers Why a program about managing managers? What is it thata ™s difficult? #1: Balancing daily tasks with long-term strategic thinking. If you have managers reporting to you, lots of their a stuffa ends up being a firesa for you to put out. #2: Your direct reports may manage a wide variety of functions, and ita ™s difficult for you to create a sense of unity and cohesiveness for your  more...

Appraising Performance Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Fundamentals of Communication Fundamentals of Communication provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations. You can get a complete list of other Business Skills classes at  more...

Coaching Essentials As a leader in your organization, you are expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will explore the benefits of coaching, coaching approaches, how to develop an action plan,  more...

Microsoft Office Access 2007- New Features You have worked with Microsoft ® Office Access 2003 (or earlier), and you now need to be aware of the additional features in the latest release of the software for improving the management, presentation, and distribution of your databases. In this course, you will be introduced to the new features available in Microsoft ® Office Access 2007. You can get a complete list of other Desktop  more...

Microsoft Office Excel 2007- New Features You have worked with Microsoft ® Office Excel ® 2003 (or earlier), and you now need to be aware of the additional features in the latest release of the software for improving the management, presentation, and distribution of your spreadsheets. In this course, you will work with the new and enhanced features in Microsoft ® Office Excel ® 2007. You can get a complete list of  more...

Microsoft Office Excel 2007- New Features (Second Edition) You have worked with Microsoft ® Office Excel ® 2003, and you now need to be aware of the additional features in the latest release of the software for improving the management, presentation, and distribution of your spreadsheets. In this course, you will work with the new and enhanced features in Microsoft ® Office Excel ® 2007. You can get a complete list of other Desktop  more...

Creating and Maintaining Life Balance How has stress affected you in the past? Have you had to take time away from work or your family because you have felt stressed out? You, like millions of others, may have difficulty managing stress in your life. Fortunately, there are techniques you can use to better manage stress, and possibly even lessen the amount of stress you encounter on a daily basis. In this course, you will learn ways of  more...

Train the IT Trainer Advanced Workshop ...1-day workshop is intended to assist existing trainers in improving their training techniques and approaches with a focus on the behavioral aspects of delegates. This highly participative workshop will draw upon real examples taken from delegates' own experiences in training sessions. Questionnaires; models; discussions and role-play activities will be used. You can get a complete list of  more...

IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil) ...rrent and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL, which includes a description of how to organize service management within an organization. All the companies  more...

Fireworks MX 2004-Web Graphics and Interactivity (Macintosh) Over the last decade, the Internet has become a leading communication medium. As a result, Web page design, including graphics development, has become a priority for many businesses, increasing sales and marketing capabilities and improving company images. In this course, you will explore how to create, modify, optimize, and integrate Web graphics with Macromedia Fireworks MX 2004. You can get a  more...

Fireworks MX 2004- Web Graphics and Interactivity Over the last decade, the Internet has become a leading communication medium. As a result, Web page design, including graphics development, has become a priority for many businesses, increasing sales and marketing capabilities and improving company images. In this course, you will explore how to create, modify, optimize, and integrate Web graphics with Macromedia Fireworks MX 2004. You can get  more...

Microsoft Office 2007 New Features Having worked with the applications in Microsoft ® Office 2003 you must also get to know the features present in the latest release of the application. Microsoft ® Office 2007: New Features comes with enhanced features for improving the management, organization, and distribution of your data. In this course, you will work with the new and increased features in Office 2007. You can get a  more...

Microsoft Office Outlook 2007 New Features After having worked with Microsoft ® Office Outlook ® 2003, you must also get to know the features present in the latest release of the application. Microsoft ® Office Outlook ® 2007 comes with new features for improving the management, organization, and distribution of your Outlook items. In this course, you will work with the new and enhanced features in Outlook 2007. You can  more...

ADVANCED PROJECT MANAGEMENT The Advanced Project Management workshop gives seasoned project managers the knowledge and skills necessary to successfully manage increasingly complex project issues to meet desired goals and objectives. Assuming a mastery of project planning, this workshop extends skills to the remaining project management processes covering areas such as avoiding mistakes when executing and controlling a  more...

Survival Skills for Analysts ...ding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace environment. PDUs = 16. You  more...

JBoss Application Server v4 Clustering ... Application Servers. Clustering can be a powerful way of improving the performance and availability of applications but can be difficult to manage in a JBoss environment where most of the configuration is done by manually editing configuration files. This course will provide tools and techniques to simplify the administration of multiple JBoss Application Servers. You can get a complete list  more...

IT Infrastructure Library ITIL Level 2 - Service Level Management ...rrent and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL, which includes a description of how to organize service management within an organization. All the companies  more...