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From Online Training Directory
Typing Pal--The Best Online Typing Course


...keyboard typing!
Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these
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Typing Pal--The Best Online Typing Course


...keyboard typing!
Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these
more...
Typing Pal--The Best Online Typing Course


...keyboard typing!
Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these
more...
Significantly Increase the Value of Any Property--Instructor-Led
...Improving your property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete this course
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Six Sigma Black Belt Personal Training Library
...mportant in the family of Design of Experiments (DOE) for improving quality and productivity levels in manufacturing processes.
You will learn how to set-up and conduct Screening Experiments using techniques developed by Placket-Burman and Taguchi. DOE worksheets and step-by-step DOE instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean
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Savings Strategy Development
...analyzing your spend to strategic sourcing to continually improving cost savings processes. You'll also understand many nuances of how to write an RFP within the context of a step-by-step RFP process. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each
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Senior Professional In Supply Management (SPSM ) Certification Program
...everse auctions and eProcurement to strategic sourcing to improving supplier performance and more, you?ll learn exactly how to deliver results for your employer. And when you make your employer more successful, your own career success is likely to follow! Earning your SPSM Certification is a three-step process. Here are the three steps...Step #1: Complete the six highly personal and interactive
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Powerful Negotiation For Successful Buying
...at least yearly. Unless you ve been just as diligent at improving your negotiation skills, your chances of getting the best deals from your suppliers are very slim. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials.
Powerful
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Manufacturing Statistics Personal Training Library
...mportant in the family of Design of Experiments (DOE) for improving quality and productivity levels in manufacturing processes.
You will learn how to set-up and conduct Screening Experiments using techniques developed by Placket-Burman and Taguchi. DOE worksheets and step-by-step DOE instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean
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Management & Leadership Continuous Quality Improvement (CQI) Training Program
...Century, and its global economy, the skill of continually improving quality is vitally important to an organization's longevity and success. Whether you are in the service or production business, this course provides a proactive method of effective and efficient Continuous Quality Improvement (CQI). The CQI process takes into account the methodology of Total Quality Management (TQM) and
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Improving Co-Worker Relationships
...ific co-worker problems you may be worrying about today.
Improving Co-Worker Relationships Do you need some fresh ideas to help resolve library workplace issues? This course, authored by noted library and organization consultant Pat Wagner, is based on proven theories of communication, which can help you and your library. In just an hour or two, this course will give you some fresh perspective
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Green Driving Techniques
Learn how to drive smarter and more efficiently to reduce your fuel consumption and lower your environmental impact.
Green Driving Techniques We all notice the impact of fuel prices in one way or another, whether it is the cost of our daily commute or work-related driving, or higher prices for food and other consumer products. People are also increasingly concerned about their individual
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ESL for Business - Letters and Memos
...improving their written English skills through doing self-test grammar exercises and writing practice letters and memos aimed toward a particular audience (customers and peers). Instructor feedback on written assignments will guide students in improving their skills.
Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates
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ESL for Business - Special Documents
...improving their written English skills through dong self-test grammar exercises and working on documents they use every day in their job. Instructor feedback on written assignments will guide students in improving their skills.
Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates and management within your own company.
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ESL for Business - E-mail Communication
...improving their written English skills through doing self-test grammar exercises and writing practice e-mails aimed toward a particular audience (peers, customers, and management). Instructor feedback on written assignments will guide students in improving their skills.
Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even
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Conducting Performance Reviews



Course description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging
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From 123-CBT Computer Based Training
Functions of IT Project Managers
...n. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better each time a project is delivered successfully. The need for skilled IT project managers continues to grow as technology continues to soar. As you proceed through this course, you will learn valuable techniques
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Functions of IT Project Managers
Improving Your Image
...l to putting your career on the fast track. This course, "Improving Your Image," will teach you how to develop such an image. First, you will be given tips for determining the corporate image you currently have and the one you want to project. Next, you'll learn the subtleties of body language and how to use them. Some ways of making an impression are better than others; you'll learn the ways
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Techniques for Improved Time Management
...se will introduce you to several different techniques for improving your time-management skills--experiment with them, and then choose and apply the tools which best suit your own situation. In order to achieve anything it is important to establish goals. You need to know what you want to do, before you can decide how and when you are going to do it. You then need to establish deadlines. If
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Building Brand Equity
Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand
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Managing and Maintaining Brand Equity
... revitalize your brand by expanding brand awareness or by improving brand image. Then you will determining if your brand is avoiding the three major categories of branding pitfalls. Finally, you will use a RolePlay to negotiate a brand crisis using a comprehensive and effective three-step process. The second lesson of this course introduces you to the social, legal, and global domain of
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Developing Fundamental Critical Thinking Skills
You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental
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Problem Performance Improvement
...anagers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then devise a plan for remedying the situation. Then the manager must introduce a system of monitoring performance to ensure that the planned for
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Inbound Call Center Technology
...within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how to protect your
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Improving Your Cross-cultural Communications
Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural
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Managing Delivery
Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what
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Internal Consulting Skills
...opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate
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Group Problem Solving and Decision Making
...an effective team. You'll explore valuable strategies for improving group effectiveness, strategies that will enable you to move past groupthink and other obstacles and on to team productivity. You'll also learn how to better diagnose problems within a group setting, and then generate dynamic alternatives based on your diagnosis. Finally, you'll explore concrete ways to select the best option
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Communications Planning and Information Distribution
...ns Management, communication barriers, and techniques for improving communications in a given business scenario. They'll learn how the inputs to Communications Planning are used and they'll explore examples of tools and techniques for Communications Planning. They'll learn about the purpose of the Communications Management Plan in the context of project communications. Finally, learners will
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Oracle Database 11g Using Dynamic SQL and Implementing Performance Improvements
To recognize the steps for improving SQL and PL/SQL flexibility, usability, and performance, using dynamic SQL, language enhancements, and a variety of performance enhancements
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Oracle Database 11g Using Trigger Data Warehousing and Pivoting Enhancements
To recognize the steps for improving performance, managing scalabilty, enhancing control and processing speed, and reducing network load using enhanced features such as compound triggers, SecureFile LOBs, and PIVOT operations
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The Iterative Process in User-Centered Design
To design usability tests and surveys, organize focus groups, and analyze feedback and implement findings for improving product design
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Design for Six Sigma in the Organization
...t in those areas later. Whereas Six Sigma just focuses on improving existing designs at a later stage, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and, due to its complementary methodology and amazing results, it is now adopted as a key strategy in Six Sigma implementations. This
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Six Sigma--Lean Tools for Control
...improving operations in the manufacturing world are lean manufacturing and Six Sigma??. Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing
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Six Sigma--Measurement System Re-analysis
Have you ever tried to change your life with a diet or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits
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Six Sigma Team Dynamics and Performance
...ynamics and Performance, is a guide for understanding and improving Six Sigma teamwork. You'll learn about team member roles, responsibilities, and interaction styles, as well as methods for resolving team and people problems. In addition, you'll learn about that all-important organization gathering, the team meeting. Specifically, you'll learn which factors lead to successful meetings, and how
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Scoping the Six Sigma Project
...ojects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid common
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Managing Upward Relationships
...improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall life quality of all concerned. This course attempts
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A New Manager and the Company s Future
Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the
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Competitive Strategies for a Global Marketplace
With the changing economic landscape and trends toward globalization and technology, companies need to develop new strategies to effectively compete in the global marketplace. To stay competitive in today's marketplace, companies need to shift their focus from selling products to meeting needs. This course starts by painting a picture of the changing economic landscape and the new consumer. It
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Creating a Business Execution Culture
.... After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute well, the principles of business execution permeate the entire organization and become part of the company's culture. But how does an execution culture come to be? A business execution culture starts with an organization's leaders and trickles
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Leading by Enabling
...e will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will understand the importance of developing shared goals and integrative solutions while building relationships based on trust. Finally, you'll discover how you, as a leader, can foster critical-thinking skills in your employees. You'll
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Supply Chain Management Using Models

...tion to, performance measures and metrics, and models for improving all major processes within a supply chain.
Learn To:
Identify factors that help in transforming the supply chain.
Identify steps for developing a superior supply chain strategy.
Identify characteristics of the quadrants of the sourcing strategy matrix.
Match levels in sourcing strategy with their
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Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing

...implement WINS on a network. Identify the guidelines for improving the availability and performance of WINS on a network. Match the security method with the situation for which the method will be implemented on a WINS network. Design a WINS network that meets the business requirements of a specified scenario. Analyze the WINS implementation strategy to identify whether or not it meets the
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Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing

...implement WINS on a network. Identify the guidelines for improving the availability and performance of WINS on a network. Match the security method with the situation for which the method will be implemented on a WINS network. Design a WINS network that meets the business requirements of a specified scenario. Analyze the WINS implementation strategy to identify whether or not it meets the
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Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention

...ries. This interactive course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible
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Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing

...shared mail; and implement mail optimization features for improving server performance and identify mailing restrictions. L earn To: Identify the contents of the different mail routing documents in a Domino directory. Configure mailing options, such as forwarding address, messaging size, priorities and shared mail. Implement mail optimization features for improving server
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Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention

...ce Tuning series. This course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible
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Visual Basic 6 0 Designing Implementing Distributed Applications - Part 4

... using a transaction window. Identify the guidelines for improving the efficiency of MTS objects. Unit 3: Advanced Client/Server Technologies Duration: 2 Hour(s) Identify the types of communication to be used in a given scenario. Identify the features of Microsoft Message Queue Server (MSMQ). Sequence the steps taken by MSMQ to send and receive messages. Identify the features of
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Sales Management Motivating Sales Teams to Win

...e actions to ensure Marcus has high motivation. Unit 2: Improving Sales Performance (0.5 - 1 hour) Identify the factors to consider when evaluating motivation levels. Identify actions you can take to increase your sales team's motivation. Apply the appropriate actions to increase your sales team's motivation.
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Consulting Skills Serving as an Internal Consultant

...visor to discuss redistribution of your duties. Unit 2: Improving Internal Consulting Abilities (0.5 - 1 hour) Identify the guidelines for establishing credibility as an internal consultant. Identify the steps for accepting feedback. Follow the steps for accepting feedback. Sequence the steps for
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NetWare 5 Advanced Administration - Part 2

...gure an application.
Identify the benefits of caching in improving system performance.
Perform the steps to set a file cache parameter.
Perform the steps to set a directory cache parameter.
Identify key issues which affect system performance with regard to hardware utilization.
Identify packets and buffers and how they are used to transmit data.
Perform the steps to set and view packet
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Advanced Six Sigma The Improve Control Phases of DMAIC

...
2 hours
Objectives:
Unit 1: Existing Processes: Improving
Analyze the iterative nature of the DMAIC model for a process.
Identify the impact of the Improve phase on a Six Sigma team.
Identify the impact of the Improve phase on customers.
Unit 2: Newly Improved Process: Controlling
Identify the steps to control a newly improved process.
Identify key concepts related
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Paint Shop Pro 9 Introduction

...also learn about basic methods for enhancing, fixing, and improving photos. Finally, you'll learn about removing flaws from photos.
Learn To:
Identify elements in the Paint Shop Pro main window.
Get your photos into Paint Shop Pro.
Identify features of the Paint Shop Pro Browser window.
Identify the steps for enhancing photos.
Fix overexposure and underexposure problems in
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Balanced Scorecard Measuring Business Objectives

In Balanced Scorecard - Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your
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Self Development Developing Rapport Through Communication

...rification. Identify the steps for improving listening skills. Given four steps, improve your listening skills. Identify guidelines for writing effectively. Recognize the steps of the writing process. Simulation Overview: In this simulation, you will meet
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Self Development Improving Your Memory

...Improving Your Memory offers the student an overview of information required to understand and enhance his or her memory, as well as information about how to become organized. The program details how to overcome everyday forgetfulness, how to use mnemonic devices, and how to manage information. In addition, the program examines how lifestyle can affect the performance of the student's memory.
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Time Management Developing a Plan

...uation project, making the time audit a necessary step in improving each employee's time management. First, you will meet with each CSR separately to determine her personality type and to discuss various time management principles. Then, you will meet with both Stacey and Carol to review the process for completing a time audit. Unit 2: Identifying Goals and Setting Priorities (0.5 - 1 hour)
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Career Development Professional Networking

...nce Professionals who want to develop their careers by improving their networking skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Networking to Advance in Your Career (0.5 - 1 hour) Identify
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Oracle 9i New Features Backup Recovery Performance Tuning

... Identify the advantages of Fast Failover in improving data protection and disaster recovery. Identify the components which the Data Guard automates using the graphical-user interface. Identify the features of the Data Guard Architecture that improve data protection. Identify the characteristics of a Physical
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Stress Management Fundamentals for Employees

In Stress Management: Fundamentals for Employees, you will learn to recognize the warning signs of excessive stress and how to identify personal, social, and professional sources of stress. You will also learn proven techniques for combating stress, allowing you to take appropriate action to reduce its presence in your life.
Learn To:
Develop a basic understanding of stress and the
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Interpersonal Communication Listening Skills

...rse is for managers and supervisors who are interested in improving their listening skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)
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Interpersonal Communication Effective Communication

Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.
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Grammar Skills Writing Effectively

...rming sentences with correct pronoun agreement. Unit 4: Improving Sentence Structure (0.5 hours) Identify pitfalls to avoid when making sentences parallel. Identfy types of sentence fragments. Identify guidelines for avoiding run-on sentences. Identify guidelines for changing the passive to the
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Business Writing The Fundamentals

...steps for effectively editing a draft document. Unit 2: Improving Your Writing (0.5 - 1 hour) Identify types of words to use and avoid when writing. Identify types of sentences used in a written document. Identify guidelines for writing an effective sentence. Identify guidelines for writing an
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Listening Skills The Fundamentals of Listening

...he learner should ask the speaker. Finally, it focuses on improving understanding of messages. Learn To Understand the listening process. Interpret messages. Provide feedback. Comprehend messages. Improve your understanding. Audience All managers, supervisors, salespeople, and administrative staff. Anyone who listens professionally. Deployment Options
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Listening Skills Listening Challenges

... barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the learner can encourage others to listen. Learn To Overcoming Listening Problems. Improving Listening Skills. Taking Notes.
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Exit Interviewing Skills The Termination Process

...conduct. Follow the steps for improving employee performance. Match anti-discrimination laws to their descriptions. Identify the steps for conducting termination meetings. Conduct a termination meeting. Audience HR Managers and other managers in a company who are responsible for
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360-Degree Feedback Experiencing 360-Degree Feedback

360-Degree Feedback: Experiencing 360-Degree Feedback covers how organizations use 360-degree feedback, the benefits of using 360-degree feedback, and the different methods for collecting 360-degree feedback. The program also covers the criteria for selecting raters, the types of rating biases, and guidelines for rating an employee's performance. Additionally, it covers the type of information
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Strategic Decision Making Advanced Decision Making

...ict. Implement strategies for improving a negotiation. Avoid common decision-making pitfalls. Audience Managers, supervisors, and team leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30
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Delegation Monitoring Evaluating Results

In "Delegation: Monitoring and Evaluating Results," you will learn how examine such areas as how to review delegates, how to maintain task boundaries, how to support delegates, and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the
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Employee Performance Providing Feedback

...ordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving constructive feedback to subordinates, co-workers, and superiors. Document feedback sessions-both the process and the content.
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Essentials of Management Maintaining a Productive Workplace

... to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To Ask six questions that will help you improve productivity. Follow five guidelines for offering employees feedback.
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HIPAA Privacy Health Care Employees

In a HIPAA Privacy and Health Care Employees a you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the health care workforce and those in their care. Learn To Take steps to avoid wrongful disclosure of patient
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Advanced Project Mgmt Managing Accelerated Projects

... helpful. Identify two methods for improving existing project management processes. Match schedule compression techniques to the correct descriptions. Identify how concurrent engineering and de-scoping can shorten project duration. Identify what changes can be involved in process reengineering.
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Brand Management Building Brand Equity

...o increase brand equity by increasing brand awareness and improving brand image. Unit 2: Using the Marketing Mix to Build a Brand (0.5 - 1 hour) Identify the definition of perceived quality. Identify the importance of consumer perception of quality and value. Select the common issues to consider when developing a pricing
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Lotus Domino R5 Development Part 6 Developing Applications for Web Clients

...nd browser-specific features; and identify the methods of improving Domino server performance and database security. L earn To: Identify the features of Notes applications developed for the web and sequence the activities in processing HTTP requests. Designing specialized forms, fields and events for the Web. Identify the features of native applets of notes. Identify
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Self Development Series

The Self Development Series includes the following courses: Self Development: Balancing Your Personal & Professional Life Self Development: Motivating Yourself to Perform Self Development: Increasing Your Assertiveness Self Development: Developing Report Through Communication Self Development: Improving Your Memory Self Development: Positively Influencing Others To review individual
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CIW Database Specialist Part 4 Advanced JDBC

...final course in a four part series that teaches metadata, improving JDBC programs, and building applications using JDBC. Topics covered include introduction to metadata and to ResultSetMetaData, SQL exceptions, scrollable and updateable result sets, batch updates, and prepared statements. Finally, the Building Applications Using JDBC teaches about Swing, the Layout Manager, UML and Application
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Operations Management Operations Management Tools

...perations Management Tools offers the student options for improving operations management within the organization. The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management. Learn To
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Organizational Behavior Organizational Dynamics for Individuals

...upervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Organizational Behavior (0.5 - 1 hour)
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Organizational Behavior Organizational Group Dynamics

...upervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Groups and Teams (0.5 - 1 hour) Sequence
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Organizational Behavior The Organizational System

...upervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Organizational Structure (0.5 - 1 hour)
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Oracle Application Server 10g Administration Part 3

Oracle Application Server 10g is an integrated, standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing, configuring OC4J applications, maintaining OC4J Application pages, OracleAS Portal, managing portal users and groups, exporting and importing portal objects, and Oracle portal advanced
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Supply Chain Management Building a Sustained Competitive Advantage

... effort, and performance measures and metrics. Models for improving all major processes within a supply chain, and extensive case examples to validate the principles and recommendations.
Learn To:
Identify the features of Level 3.
Identify guidelines to make a successful transition to level 3.
Identify obstacles within the organization when moving to Level 3.
Identify advantages
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From HAZMAT Plans & Programs, Inc
Green Building Commercial Certification Program

...is, Human Resource Systems and Planning. He is skilled in improving productivity, achieving significant operational improvement through effective teamwork, planning and management. He has a BA from Widener University, and MA from Boston University, and has done postgraduate work at Columbia and the Wharton School of Business.
SEAT TIME: 8 Hours
PRICE: $250. 00
Enroll Now:
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From Serebra Learning Corporation
Customer Focused Management
Sam Walton, founder of Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to
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Presenting Your Proposition
Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating
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Sales Negotiations Fundamentals of Negotiation
...l negotiation relationships, as well as best practices in improving your negotiation communication among new and existing business relationships. Additionally, you will learn how to prepare a strong foundation by exploring specific pre-negotiation steps that will leave you feeling confident and prepared for your next negotiation session. The target audience for this course is the experienced
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Inbound Call Center Technology
...within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how to protect your
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Excellence in Internal Customer Service
In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning
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Working With Internal Customers
Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and
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Using Surveys to Measure Customer Satisfaction
If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will
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Managing a Customer-focused Department Simulation
Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at all times. As a customer service manager, it's your job to
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Interacting with the Customer
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome
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Essentials of External Consulting
You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines,
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Consulting with the Internal Client Simulation
Internal consultants have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this
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Internal Consulting Skills
...opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate
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Functions of IT Project Management
...n. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better each time a project is delivered successfully. The need for skilled IT project managers continues to grow as technology continues to soar. As you proceed through this course, you will learn valuable techniques
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Communications Planning and Information Distribution
Any project requires good communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced
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Developing Fundamental Critical Thinking Skills
You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental
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Personal Accountability Working for Your Inner Boss
Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform
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Goals and Goal Setting
Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet
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Business Professionalism Simulation
Everyday business activities require a determined effort to fulfill. Schedules must be kept; deadlines must be met. To ensure productivity remains on target, business professionals must possess refined skills in setting priorities, managing daily tasks, and maintaining personal accountability. The Business Professionalism Simulation is designed to enable participants to develop the skills
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Listening for Comprehension
Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, certain sections of this course deviate from
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Enhancing Your Listening Skills
Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your
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Coping with Criticism and Feedback
We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with
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Giving Feedback A Manager s Guide
The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the
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Effective Feedback for Employees and Colleagues Simulation
...and, when given properly, feedback is a powerful tool for improving performance and increasing productivity. In order to achieve such positive results and avoid negative reactions, individuals must be aware of how others receive and employ feedback and learn the process of providing effective critiques. The Effective Use of Feedback for Employees and Colleagues Simulation will provide
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Optimizing Email at Work
In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in
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Increasing Your Emotional Intelligence
In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by
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Getting Results through Communication
When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various
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Getting Results from the Boss
What does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing
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Improving Your Cross-cultural Communications
Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural
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The Process of Interpersonal Communications
It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of
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Strategies for Transitioning into Management
Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an
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A New Manager s Role in the Company s Future
Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the
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Coaching for Business
Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and
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Managing Upward Relationships
...improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall life quality of all concerned. This course attempts
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Successful Coaching Relationships
Coaching is a set of practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of
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Key Stages in Coaching
Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods. This course is for anyone in an organization who has a role in improving the performance of co-workers, keeping
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Coaching Skills
At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a
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Mindsets Emotions and Coaching
What makes coachees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your
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Coaching Trends
When is a good time to coach? And what is the business case for coaching? Is coaching just another popular fad, or can organizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What
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Coach with Confidence Simulation
...u are a food scientist responsible for developing new, or improving existing, candy lines based on marketing specifications. Unsatisfied with simply following written specifications, you keep in close contact with the marketing managers and occasionally speak directly to focus group participants to clarify vague and subjective requests. You even interact with production engineers to ensure that
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Coaching Personalities and Teams Simulation
You are a marketing manager for Dulce Confections, a leading maker of chocolates and other fine candies. Due to changing consumer tastes and an increase in the average age of Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the
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Selecting the Best Applicant
Making decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview--by working in a focused framework--and how to compare candidates. You will examine and avoid the most common problems with decision
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Six Sigma--Lean Tools for Control
...improving operations in the manufacturing world are lean manufacturing and Six Sigma . Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing
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Six Sigma--Measurement System Re-analysis
...is re-assessed to ensure it remains adequate for the ever-improving process capability. You will focus on improving measurement system capability as the process capability improves. You'll learn about ongoing measures and Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in
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Six Sigma Team Dynamics and Performance
...ynamics and Performance, is a guide for understanding and improving Six Sigma teamwork. You'll learn about team member roles, responsibilities, and interaction styles, as well as methods for resolving team and people problems. In addition, you'll learn about that all-important organizat Candidates for black belt certification; managers/executives overseeing personnel involved in the
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Scoping the Six Sigma Project
...ojects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid common
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Six Sigma Introduction
There has been an increased interest in Six Sigma in recent years. But what is Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization's Six Sigma program. First, you will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements
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Evaluating Brand Effectiveness
Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand equity.
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Lean Strategies
You may have all the proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for
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Building Brand Equity
Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand.
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The Iterative Process in User-Centered Design
To design usability tests and surveys, organize focus groups, and analyze feedback and implement findings for improving product design This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.
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UNIX Editing Printing and Text Formatting
...nd describes hoe to use perviously specified patterns for improving editing efficiency. The student will learn how to display file on the screen and printing options as well as other editing and printing programs. The course introduces to the functions of predefined and user-defined macros and how to create a mac This course is designed for UNIX application users. It is also designed for
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Windows 2000 - Network Design Addressing and Naming Services
To provide an overview of DHCP, DNS, and WINS services in Windows 2000 and to analyze and design a requirement and implementation strategy using these services Students preparing for Microsoft exam 70-221; personnel in medium to very large computing environments that use the Windows 2000 network operating system
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Windows 2000 - Network Design Networking
To provide an overview of Windows 2000 networking services and to analyze and design a TCP/IP requirement and implementation strategy Students preparing for Microsoft exam 70-221; personnel in medium to very large computing environments that use the Windows 2000 network operating system
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Tuning Memory Structures in Oracle9i
To describe how to tune Oracle9i memory structures Anyone wishing to learn about Oracle9i database performance tuning
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Paint Shop Pro 9 - Introduction
This course introduces you to various elements on the Paint Shop Pro main window. You'll also learn how to import photos into Paint Shop Pro and use the Paint Shop Pro Browser window. You'll also learn about basic methods for enhancing, fixing, and improving photos. Finally, you'll learn about removing flaws from photos. This course is intended for home user with an interest in digital photography
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Protect and Share Digital Movies Pinnacle Instant VideoAlbum
This course covers the use of Pinnacle Instant VideoAlbum to preserve and share recorded home videos onto DVD. Instant VideoAlbum is designed to provide the highest quality results with easy to use features and functions. The software includes tools for trimming unwanted video and improving poorly lit shots. PC owners with a good understanding of PCs and their uses.
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Safety Sense Series: Improving Safety Performance


XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe
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Training and Facilitation: The MCI Good Manager's Guide


MAXIM TRAINING Operational Management: Managing Activities, Managing People, Managing Resources, Managing Information Strategic Management: Reviewing the Environment, Setting the Strategy Planning, Implementation and Control, Evaluating and Improving Performance
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Training and Facilitation: Decision Making


MAXIM TRAINING Improving the effectiveness of decision making has many benefits for individuals and the organisation. This course demonstrates an effective decision making process which will help you improve your performance. The overall objective is to help you increase the effectiveness of decisions you make at work. When you've completed the course you will be able to:
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Finance for the Non Financial : What is a Budget?


From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. It shows you what relevance budgets have to you and how they affect all
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Finance for the Non Financial : Preparing a Budget


From the corporate world to the corner store, from running a diner to controlling a production line -- you just can't avoid the need to understand money. Budgets are an excellent management tool: for solving problems, taking smart decisions and improving teamwork and communication. This course examines a 3 step process for preparing budgets and applies this process to a practical case study
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Finance for the Non Financial : Budgeting for Different Business Conditions


From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. It will show you how different types of cost behave and how their behaviour
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Finance for the Non Financial : Using a Budget to Manage


From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can explore the power of budgets to help with decision making and
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Interpreting Budget Variancies


From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can examine how to systematically analyse budget variances and go about
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Managing People : Improving Working Relationships


When you're dealing with colleagues or members of your team, do you ever feel like a judge, a nursery teacher or even a simpering child? This course will help you to analyse your behaviour and that of your team. It will help you to understand how to adjust your approach to each person to gain maximum response. And it will help you work towards achieving the benefits of an adult/adult relationship,
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The Appraisal Interview


If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. But if you think appraisal is about handing down judgements from above... think again. This course will help you for when you're in the hot seat. It will show how to structure
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Organisational Communication : Improving Safety


Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, your responsibility is defined by law. This course will
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Managing Yourself


Learn how to manage yourself better One aspect of improving performance is to manage yourself better. This course presents a range of techniques for improving your performance at work - and they require no-one else but YOU to make them work. The techniques will enable you to: Take responsibility for your performance at work Develop your expertise in self management techniques and above all
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Employee Performance: Providing Feedback


Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient.
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Project Management: Communications


In this program, participants develop the skills they need to create or open communication channels and disseminate project information in an effective and timely manner. They learn how to develop a communication management plan and acquire techniques for improving the communication of information.
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Organizational Behavior Organizational Dynamics for Individuals
Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.
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Organizational Behavior Organizational Group Dynamics
Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.
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Organizational Behavior The Organizational System
Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their
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Exit Interviewing Skills The Termination Process
Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a
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Operations Management Operations Management Tools
...perations Management Tools offers the student options for improving operations management within the organization. The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management. The target audience
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Supply Chain Management - Building a Sustained Competitive Advantage
This course provides the learner with an understanding of utilizing collaboration and technology to maximize the effect of supply chain processing. Product design and product life cycle management as elements of the improvement effort and performance measures and metrics. Models for improving all major processes within a supply chain and extensive case examples to validate the principles and
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Supply Chain Management - Using Models
This course provides the learner with an understanding of efficiency and cost savings strategies utilizing collaboration and technology to maximize the effect of supply chain processing and product design and product life cycle management as elements of the improvement effort. In addition to performance measures and metrics and models for improving all major processes within a supply chain.
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Listening Skills: The Fundamentals of Listening
This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by
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Listening Skills: Listening Challenges
This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret use and improve body language as a form of communication. Finally it identifies common listening styles so the
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Employee Performance: Providing Feedback
In "Employee Performance: Providing Feedback " you will learn to develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. You will also learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient.
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e-Business Part 1: Facing the e-Business Challenge


The first course in the e-Business curriculum focuses on the history, trends, and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business.
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Customer Care: You Make the Difference
Customer Care: You Make the Difference is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify guidelines for improving customer satisfaction apply human touch guidelines to improve customer care and identify the benefits to you of giving good customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer
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CIW Database Specialist Part 4: Advanced JDBC
This is the final course in a four part series that teaches metadata improving JDBC programs and building applications using JDBC. Topics covered include introduction to metadata and to ResultSetMetaData SQL exceptions scrollable and updatable result sets batch updates and prepared statements. Finally the Building Applications Using JDBC teaches about Swing the Layout Manager UML and Application
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Oracle8i Performance Tuning: Optimizing Sorts and Minimizing Contention
...ries. This interactive course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts ensure that sorting is done in memory where possible use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention given the possible
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Oracle8 Performance Tuning: Optimizing Sorts and Minimizing Contention
...ce Tuning series. This course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts ensure that sorting is done in memory where possible use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention given the possible
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Self Development: Improving Your Memory
Self-Development: Improving Your Memory offers the student an overview of information required to understand and enhance his or her memory as well as information about how to become organized. The program details how to overcome everyday forgetfulness how to use mnemonic devices and how to manage information. In addition the program examines how lifestyle can affect the performance of the
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Essentials of Management: Maintaining a Productive Workforce
In Essentials of Management: Maintaining a Productive Workforce students learn various ways to improve a job process to provide support to help employees stay productive to offer employees feedback and to apply strategies for improving productivity. In addition managers learn how to help employees overcome three main productivity problems encountered in the workplace.
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Lotus Domino R5 Development Part 6: Developing Applications for Web Clients
This is the sixth course in a nine part series for webmasters application developers and graphic designers that will introduce Notes/Domino features web-specific tasks and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course students will learn how to identify the features of Notes applications
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Lotus Domino R5 System Administration Part 5: Advanced Notes Mail Routing
This is the fifth course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course students will learn how to identify the contents of the different mail routing documents in a Domino directory; configure mailing options such as forwarding address messaging size priorities and shared mail; and implement mail
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From Fathom Corporate Training
Communicating with Confidence Make Your Business Writing More Effective

The ability to write clearly and directly is highly prized in organizations. This course focuses on improving business writing. The ideas, techniques, and checklists in this course apply to all forms of business writing: memos, reports, brochures, proposals, presentations, catalogs, and websites. Other topics include formal and informal outlining techniques, how to revise for wordiness,
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From TalktoCanada.com
Oral Communication Courses
Beginner oral,
Develop basic oral skills in grammar, pronunciation and vocabulary.
Intermediate oral,
Review and expansion of grammar and vocabulary. Focus is on improving oral fluency.
Advanced oral communication,
All-round training in communication in the English language with emphasis on conversation for a variety of contexts.
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From Automated Learning Corporation
Introduction to Lean Concepts - On-Line Training
...raining with certification test for personnel involved in improving workplace organization, including workers, managers, technicians, engineers, and trainers. Advantages of going Lean 8 kinds of waste Attitudes and metrics of Lean Obstacles to transformation Lean as a total system The role of cleaning in maintaining quality and throughput The Value stream Obstacles to being a truly Lean
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Lean: 5S Workplace Organization - On-Line Training
Web-training with certification test for personnel involved in Lean 5S. The origin, structure and benefits of 5S The sorting process "Red-tag" method for unnecessary material ?Processes to improve access to materials and equipment Role of cleaning in quality and throughput Use of procedures, practices, policies, job aids for 5S Roles of management and contributors in monitoring and improving the
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Lean: Visual Controls - On-Line Training
...ntrol. The self-explaining, self-regulating, continuously improving work area Visual control methods Schedule board, problem report, work load plan, ahead and behind chart Quality alert sheet, in-process inspection/results, SPC chart Quality awards vs. QC charts VC signals for equipment maintenance Role of the team in production. LearnTech training incorporates interactive learning checks
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From Wavelength
Content Writing for the Web Certificate Online Course



...
14. When to use what a Effectiveness vs. cost!
15. Improving searchability of information - Search Engine Mechanics
16. Understanding Meta data - Effective Use of Key Terms in the Content
17. Ensuring clarity in View of Anticipated Cognitive Dissonance
18. Language and Writing Style
-Use of Inclusive language
-Recognizing and Avoiding Clich s
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From JED New Media inc.
Fundraising Basics
Maximize the success of your fundraising campaign by implementing a proven management framework from planning, to launch, to wrap-up. Discover a host of tips and suggestions on improving your fundraising activities, compiling a tailored donor list and training your team.
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Training: Delivering Under Time Constraints
To deliver training successfully, it is critical to take time constraints into consideration. Examine typical factors influencing delivery time. Find out how to monitor time, analyze possible solutions and select a suitable strategy as needed.
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From Backup Training Corporation
Effective Courtroom Testimony

...tion and the defense, and recommend effective methods for improving officers' skills on the witness stand.
Effective Courtroom Testimony ( 8-hour course ) Instructed by Thomas Page
Sweaty palms, nervous stomach, anxiety ...... "Officer! Please take the witness stand!"
This course will provide officers with a comprehensive view of the components of criminal trials and will focus on the
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From The Virtual Training Company
Video Basics - 5 Steps to Video Production DVD
...improving the look of your home movies? Video Basics - 5 Steps to Video Production is a great reference guide for the beginner and intermediate videographer. Learn from industry professionals as they demonstrate proper equipment procedures and techniques. Using three scenarios, they will cover everything from how to select and use video cameras, tripods, lighting and audio equipment to software
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From Teach Me IT
Getting Started with Windows Me

...learn about various Windows tools used for monitoring and improving system performance. After completing this course, the user will be able to:
List the features of Windows Me
List various components of the Windows Me desktop and interface and customize them
Access the Windows Help System
Work with applications in Windows Me and organize files, programs, and disks
Adjust basic Windows
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From Skillspride Online Training
Information Technology Infrastructure Library
To encourage all employees to participate in the success of their companies by Aligning IT services with the current and future needs of the business and its customers; Improving the quality of the IT services delivered and Reducing the long term costs of service provisions.
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Train the IT Trainer Advanced Workshop
This course is intended to assist existing trainers in improving their training techniques and approaches with a focus on the behavioral aspects of delegates. This highly participative course will draw upon real examples taken from readers' own experiences in training sessions. Questionnaires; models; discussions and role-play activities will be used.
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From JED New Media inc.
Marketing: Tired Products
Are you experiencing difficulties with the sales and marketing of some of your products? Examine the key components of a thorough product analysis and the symptoms of tired products. Explore creative ways to improve tired products, such as product innovation, product differentiation, and product extension.
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From Sessions Online School of Design
Advanced Typography Course


... design your own currency.
The focus of the course is on improving your design by learning to see type differently. But who knows, in time you may find yourself dreaming about typography!
Ouline:
LESSON 1 Letterforming Lesson One opens your eyes to the expressive power of type. You'll begin with an introduction to the exciting field of type design, exploring some of the challenges that
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