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ICND2 1 0 Improving Switched Network and VLAN Performance ICND2 1.0: Improving Switched Network and VLAN Performance Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize how to improve the performance and security of switched networks and VLANs  more...

Creating a Business Execution Culture .... After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute well, the principles of business execution permeate the entire organization and become part of the company's culture. But how does an execution culture come to be? A business execution culture starts with an organization's leaders and trickles  more...

Leading with Emotional Intelligence Leading with Emotional Intelligence Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture  more...

A New Manager and the Company s Future A New Manager and the Company's Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a  more...

Forming Project Teams for Six Sigma ...ential to Six Sigma success. Six Sigma teams are vital to improving an organization's existing quality to enhance bottom-line performance while reducing costs. The methods used to form and develop a Six Sigma team will have a dramatic effect on the team's overall performance. Black Belts need to proactively contribute to the effectiveness of Six Sigma teams to promote positive organizational  more...

Process Characteristics for Six Sigma ...e traps, constraints, and wasted steps all with a view of improving process characteristics for optimum efficiency. This course provides strategies to improve the current state of an organization's processes by analyzing the variables of its processes, using metrics to calculate process flow performance, and employing tools to analyze processes. It connects these tools to the overarching goals  more...

Six Sigma Measurement Systems ...t (SSBB) Six Sigma measurement systems are vital to improving an organization's processes. Measurement systems encompass the conditions, devices, and the human element of measurement, which together must produce correct measurements and comply with appropriate standards. Measurement error, or measurement variability, is a problem whose components must be thoroughly understood and kept in  more...

Design for Six Sigma in the Organization ...t in those areas later. Whereas Six Sigma just focuses on improving existing designs at a later stage, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and, due to its complementary methodology and amazing results, it is now adopted as a key strategy in Six Sigma implementations. This  more...

The Iterative Process in User-Centered Design The Iterative Process in User-Centered Design To design usability tests and surveys, organize focus groups, and analyze feedback and implement findings for improving product design  more...

Managing a Customer Focused Department Simulation Managing a Customer Focused Department Simulation Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at  more...

Listening Essentials Improving Your Listening Skills ...Improving Your Listening Skills There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how roadblocks such as  more...

Listening Essentials The Basics of Listening Listening Essentials: The Basics of Listening Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ...Improving Your Emotional Intelligence Skills: Self-Awareness & Self-Management Emotional intelligence is the ability to recognize and deal with emotions in a healthy and productive manner. Many people don't realize that their emotions are determined by what they think, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being  more...

Improving Communication in Cross-cultural Relationships ...Improving Communication in Cross-cultural Relationships Cross-cultural communication has assumed even greater significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the  more...

Oracle Database 11g Using Dynamic SQL and Implementing Performance Improvements Oracle Database 11g: Using Dynamic SQL and Implementing Performance Improvements Oracle To recognize the steps for improving SQL and PL/SQL flexibility, usability, and performance, using dynamic SQL, language enhancements, and a variety of performance enhancements  more...

Oracle Database 11g Using Trigger Data Warehousing and Pivoting Enhancements Oracle Database 11g: Using Trigger, Data Warehousing, and Pivoting Enhancements Oracle To recognize the steps for improving performance, managing scalabilty, enhancing control and processing speed, and reducing network load using enhanced features such as compound triggers, SecureFile LOBs, and PIVOT operations  more...

Promoting a Substance-free Workplace ...educed turnover, and fewer incidents of theft, as well as improving morale and productivity for all employees. This course is designed to provide employees and supervisors with valuable information for promoting a substance-free work environment as well as to help them understand the impact substances have in the workplace and how to promote health and well-being. This course was developed with  more...

Sarbanes-Oxley What You Need to Know ...uly 30, 2002. The law is intended to protect investors by improving the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via administrative, civil, and criminal enforcement mechanisms. Sarbanes Oxley provides the most forceful protections to date for corporate whistleblowers: it  more...

ITIL reg V3 Overview Creating a Service Culture ...lign processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL V3, and covers the ITIL V3 fundamentals. Specifically, what ITIL V3 is, the history of ITIL V3, the benefits of ITIL V3, and the importance of aligning IT with business. This course also introduces key  more...

Introduction to Lean for Service and Manufacturing Organizations ...g waste along the entire value stream. It also focuses on improving overall efficiency, quality, and customer satisfaction. Due to its ability to improve customer satisfaction and deliver bottom line financial gains to organizations, it is a preferred strategic choice for many business organizations. This course introduces the basic principles of Lean, including the five-step Lean process  more...

Giving Constructive Criticism Giving Constructive Criticism Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the  more...

Cisco CVOICE 8 0 QoS Mechanisms Cisco CVOICE 8.0: QoS Mechanisms Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) IP networks must provide a number of services to adequately support voice transmission using VoIP. These services include security, predictability, measurability, and some level of delivery guarantee. Network administrators and architects  more...

Critical Thinking Essentials What is Critical Thinking Critical Thinking Essentials: What is Critical Thinking? Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a  more...

Reducing Waste Streamlining Value Flow Using Lean ... waste, thereby reducing harmful effects on a company and improving overall performance and quality. This course will introduce the learner to some of the Lean tools used for identifying wastes and streamlining the value flow and how these can be used in organizations. The course will examine various aspects of muda, continuous flow, line balancing and the concept of value and non-value-add.  more...

SharePoint 2010 New Features for End Users ...r of new features and enhancements specifically geared at improving the end user experience. These include enhanced remote file-editing capabilities using Web Apps and mobile devices, improvements to team sites, and enhancements in social computing. This course explores the SharePoint Server 2010 interface, including the introduction of the Ribbon, already available in Office, as well as  more...

Cisco Switch 1 0 Analyzing Campus Network Designs ....0 Over the last 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has evolved, becoming a key element in this business computing and communication infrastructure. The increasing complexity of business and network requirements creates  more...

The Consumer Electronics Industry Overview Version 1 ...es to remain successful. For example, they might focus on improving their business and manufacturing processes in order to reduce their costs and thereby absorb the lower prices demanded by the market. Or they might increase their investment in research and development to address rapid technological change. This course is designed to help learners understand these challenges and some of the  more...

The Capital Markets Industry Overview Version 1 ...onsolidating and reorganizing their corporate structures, improving existing risk management processes, deploying new technologies, and by expanding their operations in developing markets, industry players are adopting unique strategies to succeed in the aftermath of the financial crisis. This course is designed to help learners understand key concepts, terminology, issues, and challenges  more...

The Chemicals Industry Overview Version 1 ...is industry face. They are addressing these challenges by improving existing processes, applying new supply chain management techniques, expanding the specialty chemicals business, and developing industrial biotechnology. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the chemicals industry. It will identify the main sectors  more...

The Federal Government Industry Overview Version 3 ...ernments are continually driven to find solutions through improving service delivery, reducing costs, opening departmental barriers, and attracting a talented workforce. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the federal government industry, and strategies employed to meet some of those challenges. It will identify  more...

The Information Technology Industry Overview Version 3 ...rgers and acquisitions to enhance their businesses, while improving the way people access and use information throughout their professional and personal lives. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the information technology industry, and strategies employed to meet some of those challenges. It will identify the  more...

Delegation Essentials Overcoming Delegation Problems Delegation Essentials: Overcoming Delegation Problems Like most other skills required to manage employees effectively, delegation is something that improves with practice and experience. But few managers, regardless of their level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee  more...

Customer Driven Process Improvement Basic Framework ...survival of any business. And organizations that focus on improving processes so that they can produce what customers want and need are likely to be more successful than those that don't. Customer feedback, whether direct or indirect, gives an organization an opportunity to analyze its operations and processes to find ways to satisfy customers better and to develop a competitive advantage. This  more...

Customer Driven Process Improvement Mapping Measuring Process ...at are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process, assessing their efficiency. This course describes the tools you need to map and measure processes effectively. It demonstrates how to  more...

Customer Driven Process Improvement Analyzing Process Problems Customer Driven Process Improvement: Analyzing Process Problems One of the stages in customer-driven process improvement is identifying problem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions Customer Driven Process Improvement: Identifying Improvement Ideas & Solutions After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and  more...

IT Strategy Essentials Creating an IT Strategy Plan IT Strategy Essentials: Creating an IT Strategy Plan Once you've identified the value IT brings to your organization and determined the level of alignment between the IT Department and business strategies, it's time to create an IT strategy plan. The plan provides a roadmap of the IT initiatives that create business value and align with business objectives. This course describes steps in  more...

Fundamentals of Organizations - Groups ...ations, such as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren't always effective, so it's important to identify what makes groups effective and learn how to deal with obstacles that groups encounter. In addition to explaining the characteristics of successful groups, this course provides guidance on how to address employee resistance to  more...

Customer-Focused Interaction ... have customer service strategies. Many organizations are improving their customer relationships and customer satisfaction levels by moving beyond traditional methods of gaining client feedback, such as from customer satisfaction surveys. Instead, these companies are engaging in real-time conversations with their customers through various technologies, such as social media and wireless  more...

Oracle Database 11g Packages Dynamic SQL Coding Considerations in PL SQL Oracle Database 11g: Packages, Dynamic SQL & Coding Considerations in PL/SQL Oracle To recognize the steps for creating and using efficient PL/SQL packages, including Oracle-supplied packages, executing dynamic SQL, and improving the performance of code.  more...

Oracle Database 11g Packages Dynamic SQL Coding Considerations Oracle Database 11g: Packages, Dynamic SQL & Coding Considerations Oracle To recognize the steps for creating and using efficient PL/SQL packages, including Oracle-supplied packages, executing dynamic SQL, and improving the performance of code.  more...

Preparing for an Internal Interview Preparing for an Internal Interview Preparing for an internal interview requires a unique strategy to leverage one thing you have over external candidates: an internal understanding of how your organization operates. Making the most of this knowledge can be a major asset to you. Whether it's being able to participate in conversations about your company and industry or demonstrating that you  more...

ITIL reg 2011 Edition Overview Creating a Service Culture ...lign processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL , and covers the ITIL fundamentals. Specifically, what ITIL is, the history of ITIL , the benefits of ITIL , and the importance of aligning IT with business. This course also introduces key aspects of  more...

Typing Pal--The Best Online Typing Course ...keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these  more...

Typing Pal--The Best Online Typing Course ...keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these  more...

Typing Pal--The Best Online Typing Course ...keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these  more...

Conducting Performance Reviews Course description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ™ll be given techniques for dealing with  more...

Efficient Reading: Improving Speed and Comprehension This course encourages the self-development of reading skills for faster, more efficient reading with increased comprehension. Initially, you?ll diagnose your strengths and weaknesses in reading ability through a questionnaire that will show your reading habits as they presently are. You?ll learn to read more efficiently and thus improve your speed and comprehension through procedures applied for  more...

Significantly Increase the Value of Any Property--Instructor-Led ...Improving your property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete this course  more...

Manufacturing Statistics Personal Training Library ...mportant in the family of Design of Experiments (DOE) for improving quality and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by Placket-Burman and Taguchi. DOE worksheets and step-by-step DOE instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean  more...

Six Sigma Black Belt Personal Training Library ...mportant in the family of Design of Experiments (DOE) for improving quality and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by Placket-Burman and Taguchi. DOE worksheets and step-by-step DOE instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean  more...

Improving Co-Worker Relationships ...ific co-worker problems you may be worrying about today. Improving Co-Worker Relationships Do you need some fresh ideas to help resolve library workplace issues? This course, authored by noted library and organization consultant Pat Wagner, is based on proven theories of communication, which can help you and your library. In just an hour or two, this course will give you some fresh perspective  more...

ESL for Business - E-mail Communication ...improving their written English skills through doing self-test grammar exercises and writing practice e-mails aimed toward a particular audience (peers, customers, and management). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even  more...

ESL for Business - Letters and Memos ...improving their written English skills through doing self-test grammar exercises and writing practice letters and memos aimed toward a particular audience (customers and peers). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates  more...

ESL for Business - Special Documents ...improving their written English skills through dong self-test grammar exercises and working on documents they use every day in their job. Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates and management within your own company.  more...

Green Driving Techniques Learn how to drive smarter and more efficiently to reduce your fuel consumption and lower your environmental impact. Green Driving Techniques We all notice the impact of fuel prices in one way or another, whether it is the cost of our daily commute or work-related driving, or higher prices for food and other consumer products. People are also increasingly concerned about their individual  more...

Management & Leadership Continuous Quality Improvement (CQI) Training Program ...Century, and its global economy, the skill of continually improving quality is vitally important to an organization's longevity and success. Whether you are in the service or production business, this course provides a proactive method of effective and efficient Continuous Quality Improvement (CQI). The CQI process takes into account the methodology of Total Quality Management (TQM) and  more...

Powerful Negotiation For Successful Buying ...st yearly. Unless you ™ve been just as diligent at improving your negotiation skills, your chances of getting the best deals from your suppliers are very slim. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Powerful  more...

Savings Strategy Development ...analyzing your spend to strategic sourcing to continually improving cost savings processes. You'll also understand many nuances of how to write an RFP within the context of a step-by-step RFP process. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each  more...

Senior Professional In Supply Management (SPSM ®) Certification Program ...everse auctions and eProcurement to strategic sourcing to improving supplier performance and more, you?ll learn exactly how to deliver results for your employer. And when you make your employer more successful, your own career success is likely to follow! Earning your SPSM Certification is a three-step process. Here are the three steps...Step #1: Complete the six highly personal and interactive  more...

How to Motivate Employees ...ng trust. This series is designed for those interested in improving their skills in coaching and motivating employees.It is recommended that study commence and be completed within 90 days or less. The course may be accessed up to 1 year as a handy desktop reference. How to Motivate Employees This course presents the concepts of providing motivation for employees. It discusses developing a  more...

Mastering Presentation Skills for the Workplace ...ccomplish a presentation goal,provides tips and tools for improving your delivery skills for presentations, and shows you how to design a dynamic PowerPoint presentation and use other visual tools to support message content.You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be accessed up to 1  more...

Leading by Enabling ...e will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will understand the importance of developing shared goals and integrative solutions while building relationships based on trust. Finally, you'll discover how you, as a leader, can foster critical-thinking skills in your employees. You'll  more...

Managing Upward Relationships ...improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall life quality of all concerned. This course attempts  more...

Competitive Strategies for a Global Marketplace With the changing economic landscape and trends toward globalization and technology, companies need to develop new strategies to effectively compete in the global marketplace. To stay competitive in today's marketplace, companies need to shift their focus from selling products to meeting needs. This course starts by painting a picture of the changing economic landscape and the new consumer. It  more...

Problem Performance Improvement ...anagers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then devise a plan for remedying the situation. Then the manager must introduce a system of monitoring performance to ensure that the planned for  more...

Building Brand Equity Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand  more...

Managing and Maintaining Brand Equity ... revitalize your brand by expanding brand awareness or by improving brand image. Then you will determining if your brand is avoiding the three major categories of branding pitfalls. Finally, you will use a RolePlay to negotiate a brand crisis using a comprehensive and effective three-step process. The second lesson of this course introduces you to the social, legal, and global domain of  more...

Developing Fundamental Critical Thinking Skills You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental  more...

Improving Your Image ...l to putting your career on the fast track. This course, "Improving Your Image," will teach you how to develop such an image. First, you will be given tips for determining the corporate image you currently have and the one you want to project. Next, you'll learn the subtleties of body language and how to use them. Some ways of making an impression are better than others; you'll learn the ways  more...

Functions of IT Project Managers ...n. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better each time a project is delivered successfully. The need for skilled IT project managers continues to grow as technology continues to soar. As you proceed through this course, you will learn valuable techniques  more...

Supply Chain Management and e-Business ... opportunities. Supply chain structures have changed, and improving the performance of these supply chains is dependent on the use of e-business technology and innovation.This course identifies the significant components needed to create effective supply chains. Cost reduction, capital investments and supply chain processes are presented, outlining the significance of their impact on e-business  more...

Improving Your Cross-cultural Communications Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural  more...

Managing Delivery Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what  more...

Internal Consulting Skills ...opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate  more...

Inbound Call Center Technology ...within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how to protect your  more...

Sales Management Motivating Sales Teams to Win ...e actions to ensure Marcus has high motivation. Unit 2: Improving Sales Performance (0.5 - 1 hour) Identify the factors to consider when evaluating motivation levels. Identify actions you can take to increase your sales team's motivation. Apply the appropriate actions to increase your sales team's motivation.  more...

Consulting Skills Serving as an Internal Consultant ...visor to discuss redistribution of your duties. Unit 2: Improving Internal Consulting Abilities (0.5 - 1 hour) Identify the guidelines for establishing credibility as an internal consultant. Identify the steps for accepting feedback. Follow the steps for accepting feedback. Sequence the steps for  more...

NetWare 5 Advanced Administration - Part 2 ...ure an application. Identify the benefits of caching in improving system performance. Perform the steps to set a file cache parameter. Perform the steps to set a directory cache parameter. Identify key issues which affect system performance with regard to hardware utilization. Identify packets and buffers and how they are used to transmit data. Perform the steps to set and view  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ...hours Objectives: Unit 1: Existing Processes: Improving Analyze the iterative nature of the DMAIC model for a process. Identify the impact of the Improve phase on a Six Sigma team. Identify the impact of the Improve phase on customers. Unit 2: Newly Improved Process: Controlling Identify the steps to control a newly improved process. Identify key concepts  more...

Supply Chain Management Using Models ...tion to, performance measures and metrics, and models for improving all major processes within a supply chain. Learn To: Identify factors that help in transforming the supply chain. Identify steps for developing a superior supply chain strategy. Identify characteristics of the quadrants of the sourcing strategy matrix. Match levels in sourcing strategy with their  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...ce Tuning series. This course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible  more...

Paint Shop Pro 9 Introduction ...also learn about basic methods for enhancing, fixing, and improving photos. Finally, you'll learn about removing flaws from photos. Learn To: Identify elements in the Paint Shop Pro main window. Get your photos into Paint Shop Pro. Identify features of the Paint Shop Pro Browser window. Identify the steps for enhancing photos. Fix overexposure and underexposure  more...

Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing ...shared mail; and implement mail optimization features for improving server performance and identify mailing restrictions. L earn To: Identify the contents of the different mail routing documents in a Domino directory. Configure mailing options, such as forwarding address, messaging size, priorities and shared mail. Implement mail optimization features for improving server  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...ries. This interactive course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible  more...

Balanced Scorecard Measuring Business Objectives In Balanced Scorecard - Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your  more...

Self Development Developing Rapport Through Communication ...rification. Identify the steps for improving listening skills. Given four steps, improve your listening skills. Identify guidelines for writing effectively. Recognize the steps of the writing process. Simulation Overview: In this simulation, you will meet  more...

Self Development Improving Your Memory ...Improving Your Memory offers the student an overview of information required to understand and enhance his or her memory, as well as information about how to become organized. The program details how to overcome everyday forgetfulness, how to use mnemonic devices, and how to manage information. In addition, the program examines how lifestyle can affect the performance of the student's memory.  more...

Time Management Developing a Plan ...uation project, making the time audit a necessary step in improving each employee's time management. First, you will meet with each CSR separately to determine her personality type and to discuss various time management principles. Then, you will meet with both Stacey and Carol to review the process for completing a time audit. Unit 2: Identifying Goals and Setting Priorities (0.5 - 1 hour)  more...

Career Development Professional Networking ...nce Professionals who want to develop their careers by improving their networking skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Networking to Advance in Your Career (0.5 - 1 hour) Identify  more...

Oracle 9i New Features Backup Recovery Performance Tuning ... Identify the advantages of Fast Failover in improving data protection and disaster recovery. Identify the components which the Data Guard automates using the graphical-user interface. Identify the features of the Data Guard Architecture that improve data protection. Identify the characteristics of a Physical  more...

Stress Management Fundamentals for Employees In Stress Management: Fundamentals for Employees, you will learn to recognize the warning signs of excessive stress and how to identify personal, social, and professional sources of stress. You will also learn proven techniques for combating stress, allowing you to take appropriate action to reduce its presence in your life. Learn To: Develop a basic understanding of stress and the  more...

Interpersonal Communication Listening Skills ...rse is for managers and supervisors who are interested in improving their listening skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Interpersonal Communication Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...

Grammar Skills Writing Effectively ...rming sentences with correct pronoun agreement. Unit 4: Improving Sentence Structure (0.5 hours) Identify pitfalls to avoid when making sentences parallel. Identfy types of sentence fragments. Identify guidelines for avoiding run-on sentences. Identify guidelines for changing the passive to the  more...

Business Writing The Fundamentals ...steps for effectively editing a draft document. Unit 2: Improving Your Writing (0.5 - 1 hour) Identify types of words to use and avoid when writing. Identify types of sentences used in a written document. Identify guidelines for writing an effective sentence. Identify guidelines for writing an  more...

Listening Skills The Fundamentals of Listening ...he learner should ask the speaker. Finally, it focuses on improving understanding of messages. Learn To Understand the listening process. Interpret messages. Provide feedback. Comprehend messages. Improve your understanding. Audience All managers, supervisors, salespeople, and administrative staff. Anyone who listens professionally. Deployment Options  more...

Listening Skills Listening Challenges ... barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the learner can encourage others to listen. Learn To Overcoming Listening Problems. Improving Listening Skills. Taking Notes.  more...

Exit Interviewing Skills The Termination Process ...conduct. Follow the steps for improving employee performance. Match anti-discrimination laws to their descriptions. Identify the steps for conducting termination meetings. Conduct a termination meeting. Audience HR Managers and other managers in a company who are responsible for  more...

360-Degree Feedback Experiencing 360-Degree Feedback 360-Degree Feedback: Experiencing 360-Degree Feedback covers how organizations use 360-degree feedback, the benefits of using 360-degree feedback, and the different methods for collecting 360-degree feedback. The program also covers the criteria for selecting raters, the types of rating biases, and guidelines for rating an employee's performance. Additionally, it covers the type of information  more...

Strategic Decision Making Advanced Decision Making ...ict. Implement strategies for improving a negotiation. Avoid common decision-making pitfalls. Audience Managers, supervisors, and team leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30  more...

Delegation Monitoring Evaluating Results In "Delegation: Monitoring and Evaluating Results," you will learn how examine such areas as how to review delegates, how to maintain task boundaries, how to support delegates, and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the  more...

Employee Performance Providing Feedback ...ordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving constructive feedback to subordinates, co-workers, and superiors. Document feedback sessions-both the process and the content.  more...

Essentials of Management Maintaining a Productive Workplace ... to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To Ask six questions that will help you improve productivity. Follow five guidelines for offering employees feedback.  more...

HIPAA Privacy Health Care Employees In a HIPAA Privacy and Health Care Employees a ? you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the health care workforce and those in their care. Learn To Take steps to avoid wrongful disclosure of patient  more...

Advanced Project Mgmt Managing Accelerated Projects ... helpful. Identify two methods for improving existing project management processes. Match schedule compression techniques to the correct descriptions. Identify how concurrent engineering and de-scoping can shorten project duration. Identify what changes can be involved in process reengineering.  more...

Brand Management Building Brand Equity ...o increase brand equity by increasing brand awareness and improving brand image. Unit 2: Using the Marketing Mix to Build a Brand (0.5 - 1 hour) Identify the definition of perceived quality. Identify the importance of consumer perception of quality and value. Select the common issues to consider when developing a pricing  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 4 ... using a transaction window. Identify the guidelines for improving the efficiency of MTS objects. Unit 3: Advanced Client/Server Technologies Duration: 2 Hour(s) Identify the types of communication to be used in a given scenario. Identify the features of Microsoft Message Queue Server (MSMQ). Sequence the steps taken by MSMQ to send and receive messages. Identify the features of  more...

Lotus Domino R5 Development Part 6 Developing Applications for Web Clients ...nd browser-specific features; and identify the methods of improving Domino server performance and database security. L earn To: Identify the features of Notes applications developed for the web and sequence the activities in processing HTTP requests. Designing specialized forms, fields and events for the Web. Identify the features of native applets of notes. Identify  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ...implement WINS on a network. Identify the guidelines for improving the availability and performance of WINS on a network. Match the security method with the situation for which the method will be implemented on a WINS network. Design a WINS network that meets the business requirements of a specified scenario. Analyze the WINS implementation strategy to identify whether or not it meets the  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ...implement WINS on a network. Identify the guidelines for improving the availability and performance of WINS on a network. Match the security method with the situation for which the method will be implemented on a WINS network. Design a WINS network that meets the business requirements of a specified scenario. Analyze the WINS implementation strategy to identify whether or not it meets the  more...

Self Development Series The Self Development Series includes the following courses: Self Development: Balancing Your Personal & Professional Life Self Development: Motivating Yourself to Perform Self Development: Increasing Your Assertiveness Self Development: Developing Report Through Communication Self Development: Improving Your Memory Self Development: Positively Influencing Others To review individual  more...

CIW Database Specialist Part 4 Advanced JDBC ...final course in a four part series that teaches metadata, improving JDBC programs, and building applications using JDBC. Topics covered include introduction to metadata and to ResultSetMetaData, SQL exceptions, scrollable and updateable result sets, batch updates, and prepared statements. Finally, the Building Applications Using JDBC teaches about Swing, the Layout Manager, UML and Application  more...

Operations Management Operations Management Tools ...perations Management Tools offers the student options for improving operations management within the organization. The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management. Learn To  more...

Organizational Behavior Organizational Dynamics for Individuals ...upervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Organizational Behavior (0.5 - 1 hour)  more...

Organizational Behavior Organizational Group Dynamics ...upervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Groups and Teams (0.5 - 1 hour) Sequence  more...

Organizational Behavior The Organizational System ...upervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Organizational Structure (0.5 - 1 hour)  more...

Oracle Application Server 10g Administration Part 3 Oracle Application Server 10g is an integrated, standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing, configuring OC4J applications, maintaining OC4J Application pages, OracleAS Portal, managing portal users and groups, exporting and importing portal objects, and Oracle portal advanced  more...

Supply Chain Management Building a Sustained Competitive Advantage ... effort, and performance measures and metrics. Models for improving all major processes within a supply chain, and extensive case examples to validate the principles and recommendations. Learn To: Identify the features of Level 3. Identify guidelines to make a successful transition to level 3. Identify obstacles within the organization when moving to Level 3. Identify  more...

Six Sigma--Measurement System Re-analysis Have you ever tried to change your life with a diet or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits  more...

Six Sigma Team Dynamics and Performance ...ynamics and Performance, is a guide for understanding and improving Six Sigma teamwork. You'll learn about team member roles, responsibilities, and interaction styles, as well as methods for resolving team and people problems. In addition, you'll learn about that all-important organization gathering, the team meeting. Specifically, you'll learn which factors lead to successful meetings, and how  more...

Scoping the Six Sigma Project ...ojects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid common  more...

Six Sigma DMAIC Improving the Process Laotzu, a Chinese philosopher, said, "The biggest problem in the world could have been solved when it was small," but as far as business processes are concerned, even catching a problem when it's small might not get at the root cause. Six Sigma Black Belts know that to find the root cause of a problem, you have to develop an improvement strategy, and then use precision tools to employ the  more...

Introduction to Six Sigma There has been an increased interest in Six Sigma in recent years. But what is Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization's Six Sigma program. First, you will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements  more...

Green Building Commercial Certification Program ...formance buildings maximizing operational energy savings; improving comfort, health, and safety of occupants and visitors; and limiting detrimental effects on the environment. This certification program provides instruction in the new methodologies that form the underpinnings of high performance commercial and municipal buildings. Coverage includes how these practices may be implemented  more...