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From Serebra Learning Corporation
Introducing Contact Centers Contact Center Essentials
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Introducing Contact Centers CSR Success Criteria
This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Introducing Contact Centers Customer Response Etiquette
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Communicating Effectively Build Customer Rapport 1
This course will help learners adapt their communication styles to build a successful rapport with others. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course will help learners adapt their communication styles to build a successful rapport with others. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Communicating Effectively Build Customer Rapport 2
This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Handling Contacts Professionally Maximize Call Performance 1
This course reviews the stages of a typical customer call flow and introduces several strategies to use to initiate a positive rapport with your client. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course reviews the stages of a typical customer call flow and introduces several strategies to use to initiate a positive rapport with your client. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Handling Contacts Professionally Maximize Call Performance 2
This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Preparing for Mutual Success Satisfy Customer Needs
This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Preparing for Mutual Success Reduce CSR Stress
This course provides several strategies to help CSRs cope with stressful customer situations while maintaining a courteous and professional demeanor. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course provides several strategies to help CSRs cope with stressful customer situations while maintaining a courteous and professional demeanor. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
From Gotham Writers Workshop
Business Writing Workshop "Best of Web" - Forbes
...and then put them into practice in exercises you complete in-class and at home. Just as importantly, you will find out what to avoid, including common errors in grammar, punctuation, word usage and spelling. You will complete the course with a reference guide for crafting first-rate business correspondence.
Prerequisite: Students must speak and write in English with native fluency and should
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...and then put them into practice in exercises you complete in-class and at home. Just as importantly, you will find out what to avoid, including common errors in grammar, punctuation, word usage and spelling. You will complete the course with a reference guide for crafting first-rate business correspondence.
Prerequisite: Students must speak and write in English with native fluency and should
more...
From The Academy of Web Design
Web Design Course at AWDSF
The Academy of Web Design Course is designed for all levels. Students learn from a detailed at home video course. The course is designed to offer all the benefits of an in-class training environment, but at the lower price of at home training.
The web design course covers design guidelines, construction, marketing, employment issues, and other aspects of web design.
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The Academy of Web Design Course is designed for all levels. Students learn from a detailed at home video course. The course is designed to offer all the benefits of an in-class training environment, but at the lower price of at home training.
The web design course covers design guidelines, construction, marketing, employment issues, and other aspects of web design.
more...
