Instructor Led In-company Training - Training Resources

Master Certificate in Project Management SUKAD, ESC Lille School of Management, in partnership with Dubai Knowledge Village, have launched a postgraduate education programme with the initial offering of the Master Certificate in Project Management, a globally recognized and highly valuable professional credential. The Master Certificate consists of 4 essential parts (3 workshops and 1 group-study/ guided learning project) and it is  more...

UNDERSTANDING AND INTERPRETING CLIENT COMPANY ACCOUNTS ONE DAY UNDERSTANDING AND INTERPRETING CLIENT COMPANY ACCOUNTS - ONE DAY During this course participants work to improve their understanding of company accounts. In groups delegates examine a number of 'real world' scenarios and, with support provided by the course tutor, use financial information to reach recommendations and conclusions. Early on in the programme, participants work in pairs to  more...

Embracing Change in an Uncertain World Do you struggle to keep up with the pace of change? Do you want to feel more comfortable in the ever-changing environment in which we work and live? Change is happening to us all the time, both personally and professionally - so why are so many people fearful of / resistant to change? This invaluable workshop is aimed at helping individuals to understand their reactions to change, to feel more  more...

Managing Service Quality - the key to improving the customer experienc Products have never been better. Service has never been worse. Lucky for you there are so many other disastrous customer experiences available yours won t stand out from the crowd. But what an opportunity . As organisations strive to get closer to their customers, the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable  more...

Crucial Conversation - personal effectivenss and communication skills Learn how to maintain effective working relationships by tackling those difficult conversations promptly and confidently Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict  more...

Process Management - Why Make it Difficult? The real difficulty lies not in developing new ideas, but in escaping from the old ones. (John Maynard Keynes) Nobody argues these days when someone suggests that it s important to define and manage our business processes. So why do so many organisations struggle to get to grips with process management effectively? This workshop will unveil some of the organisational inhibitors that most of us  more...

Introduction to Organisational Design How to design organisational structures and core business processes Whether it s bringing two hugely successful, complex global organisations together or designing a smaller company or department it provides both the necessity and the opportunity to create a new entity that is designed for even greater levels of success going into the future. This design process entails almost innumerable  more...

Introduction to Group Dynamics and Facilitation An invaluable and practical workshop to understand and manage group dynamics Group working is a vital part of achieving results in today s organisations. Whether you re a leader, manager, specialist or consultant creating the conditions for people to work together, at their best, is an essential part of the role. One example is quality decision making in a group. A group with low trust and  more...

Dealing Positively with Conflict Do you shy away from conflict, leaving issues unresolved? Do you lack understanding and confidence in the face of conflict? Do you waste valuable time fire fighting disagreements between colleagues? If you answered yes to any of these, then you might need to learn more about curing conflict . Conflict is not always a bad thing but can become problematic if it gets out of hand. Managing  more...

Introduction to Coaching Developing people is a critical part of an organisations function. Develop people and you develop performance. Most organisations invest and recognise the benefit of Training and Development; however, more organisations are now recognising that a training course is not the only way of developing performance capability. High performing organisations develop a culture where people are supported  more...

Ecological Sustainability How can we balance our response as we strive to take account of all our stakeholders priorities? Ecological Sustainability is a subject at the very forefront of everyone s consciousness today. A key element of Corporate Social Responsibility, more and more people are becoming aware that the goods and services they consume have direct impact on the world in which we all live. Is it simply a  more...

Developing Internal Consultancy Skills In these changing times, many managers and project leaders are expected to take on the roles of internal consultants responsible for implementing change across organisations. In addition specialists (such as HR and IT) are often required to perform consultancy roles as internal service partners. The role of a consultant is very different to that of an operational manager and requires different  more...

Telling the Story - Advanced Presentation Skills Hands up who dreads public speaking? Well you re not alone. The heart of any successful business person is the ability to communicate with ease and engage your audience but this is often easier said than done. Many managers have been on presentation skills training and know how to structure what they say / use visual aids, but few have learned how to make the best of the most powerful tool  more...

Exemplary Customer Service This course gives you the interpersonal skills necessary to gain the competitive advantage, enhance customer relationships, and ensure personal and organizational success! You learn the practices that resulting in mutual satisfaction for you and your customer. In this course you experience a variety of customer satisfaction scenarios. You ll take away skills and knowledge that helps you to  more...