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From Serebra Learning Corporation
Closing Executive-level Sales Simulation  ...d, and analyzed a promising potential client, MicroGalaxy Inc. They currently use your company for their direct marketing efforts. MicroGalaxy's electronic component supply business is growing so fast that they're having trouble keeping up with fulfillment. Now you are close to closing the deal. This simulation requires you to negotiate the deal, manage your cross-functional account team more...
Customer Support Specialist Simulation  ...Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry, difficult, and demanding phone customers before stress gets more...
Implementing Project Human Resource Management  ...o run itself. A few of the secrets to a project's success include building a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is concerned with acquiring, cultivating, and overseeing human resources on projects. This course focuses on the inputs, tools and more...
Estimating Activity Costs  Most project managers are familiar with the sinking feeling that occurs when project costs exceed expectations. Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and more...
Monitoring Controlling and Closing Programs  Monitoring and controlling is an essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. more...
Program Lifecycle and Organization  ... of the key program management life-cycle considerations, including the key distinctions between program and project life cycles. Also covered in this course are the program management life-cycle phases: preprogram and program setup, establish program management and technical infrastructure, deliver the benefits, and close the program.This course is aligned with "A Guide to the Project more...
Introduction to Program Management  Project managers are often tasked with managing multiple concurrent projects but what about managing multiple programs? When in a program environment, the processes differ from traditional project management. This course explains the key terms and themes of program management. It also introduces theories that are recognized as successful methods of managing programs.This course is aligned with "A more...
Transitioning From Technical Professional to Management  ... a software installation team leader for B Wind Software, Inc., developers of professional grade digital video editing platforms, the participant stands next in line for a promotion to department manager. Yet success isn't quite assured. Other employees in the department vie for the same position. Participants will have to outshine these competitors by demonstrating their qualifications to more...
Initiating a Succession Plan Simulation  ...Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group ( URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order remain more...
Implementing a Succession Plan Simulation  ...Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group ( URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order remain more...
Interviewing and Hiring Practices  ...ibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement is above reproach and adheres strictly to antidiscrimination guidelines. The simulation is based on more...
From 123-CBT Computer Based Training
Professional Selling Over the Phone Prospecting   Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects. more...
Customer Relationship Mgt eCRM   ...arketing, to discuss Icon's acquisition of Medical Supply Inc. ( MSI), a company that specializes in sophisticated medical supplies. MSI was acquired to contribute to Icon's Health Care division, and the three of you are meeting to decide whether to incorporate MSI into Icon's overall eCRM efforts. As Icon's Chief Operating Officer, is it your responsibility to identify the advantages, features, more...
Women in Leadership Becoming a Leader   ... Follow the steps for managing incoming information. Use the guidelines for establishing your credibility as a leader. Follow the steps for persuading others to follow your lead. Use the guidelines for controlling your reaction to challengers. Follow the more...
Negotiating Advanced Negotiation Tactics   ...l as responses for each tactic. In addition, this program includes examples of unethical negotiation tactics and what to do when faced with a party that uses unethical tactics. Learn To Identify steps of the process for gaining control during a negotiation. Follow the steps for gaining control in negotiations. more...
From Makau Corporation
GroupWise 7.0  ...Inc. has simplified information management for users, maintaining GroupWise s excellent pedigree as an enterprise-class messaging and collaboration application ( Michael Caton, eWeek Nov. 21, 05). Get the most from your collaboration software investment. A clear understanding and proper use of GroupWise functions has clear, measurable results both in productivity and employee satisfaction. more...
From LearningSpan, Inc.
Self-paced Training Powered by LearningSpan  ... connections. The LearningSpan training delivery network includes a comprehensive learning management system ( LMS) which allows for the configuration of training curricula and tracks individual learners' progress and performance.
LearningSpan has partnered with some of the best courseware developers in their respective fields, to deliver quality, self-paced training, on demand, and at an more...
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