ITSM Metrics (KPIs and TCO) Practitioner Support and Restore - 3 Location: Ottawa Date: 2008-03-31
List Price: $2495 Offered Price: $1996.00
Seats Available: 2
This course focuses on implementing ITSM metrics to help manage and control the support and restore activities, processes and functions to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency, more...
ITIL Foundation Certification ...k
o Service support processes
Incident management
Problem management
Release management
Change management
Configuration management
o Review
* Day two
o Technical, tactical, and strategic view
o IT Service Delivery
Service level management more...
Business Continuity Workshop ... business has never received so much focus until the 9/11 incident. Businesses that had flourished for more than 20 years were on the brink of collapse over just one catastrophe. In fact it has been reported that Nearly half the companies that lose their data through disaster, never re-open, and 90 are out of business within two years Electronic transactions and communications take place so more...
California Peer Support Training Week ...pport team member selection; the importance of a critical incident stress management program and individual crisis intervention as one of the essential components; time will be spent enhancing active listening skills; we will address the need to work closely with a mental health professional who understands the personality traits of an emergency responder and the trauma they deal with each day; more...
Software Testing Manual ...
Configuration Management
Risk and Testing
Incident Management
Tool Support for Testing
Types of Test tool (Test Director, Quality Center)
Effective Use of Tools a
Introducing a Tool into an Organization
Automation Testing
What is Automation Testing
Why Automate
Tools for Automation (Quick Test Pro, Load Runner)
Programming more...
ITIL PRACTITIONER ...he course.
The following courses are offered
Service Desk/Incident
Configuration
Problem
Change
Service Level
Capacity
Availability
Financial
Who should attend
These courses are designed for those already working in the relevant discipline, who would like to broaden their knowledge of the subject and wish to gain a suitable qualification to demonstrate their level of competence, ability and more...
ITIL Practitioner Courses With Examination 3 Day course, all prices are inclusive of exam and course materials. The course completes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. The questions will be based on a Case Study and a set of discipline specific appendices to the Case Study.
Courses Included Are:
Change Management
Configuration more...
Critical Incident Stress Management (CISM) Individual/peer,basic group Critical incident stress management training focuses on individual,group and peer response. This is a certification program with CEU credit and world-wide acceptance. Courses can be taught on-site or attend one of our ongoing sessions. Full details are on our website more...
Mine, UXO & IED Awareness Training ...ooby traps
- Vehicle IED search techniques
- Mine and UXO incident drills
To view the full standard two-day training program go here: http://mineawareness.com/2daycourse.htm
These courses are held on a regular basis in the UK, US and Middle East, or we can deliver a course at a convenient location
near your office or base of operations. We can also provide "in country" training for staff more...
ITIL Service Management Essentials The IT Infrastructure Library (ITIL) is one of the fastest growing areas in IT today. ITIL is a set of best practices for managing IT services, originally developed in the UK more than 10 years ago. ITIL offers IT organizations a way to manage the requirement that they do more with less by providing process improvement and metrics for measuring performance and return on investment.
Service more...
Designing Security for Microsoft Networks ... Design security for network perimeters. Design an incident response procedure.
In addition, this course contains three teachable appendices that cover:
Designing an acceptable use policy. Designing policies for managing networks. Designing an operations framework for managing security. Prerequisites This course requires that students meet the following prerequisites: more...
Designing Security for a Microsoft Windows Server 2003 Network After completion of this course,the student should be able to:
Plan a framework for network security.
Identify threats to network security.
Analyze security risks.
Design security for physical resources.
Design security for computers.
Design security for accounts.
Design security for authentication.
Design security for data.
Design security for data transmission.
Design security for more...
Incident Handling & Response ...Incident Handling and Response class was developed to meet current demands of DOD (Department of Defense) and the growing needs of the computer industry. It provides the student with the level of knowledge needed as part of the DOD and industry requirements for employment as an entry-level information security technician. Students gain incident handling goals and principles. This class more...
Disaster Site Worker-Open Enrollment Seminar ...gate the
hazards. Participants will learn to support the Incident Command System (ICS)
through the safe job performance. Participants will understand the effects of
traumatic stress that can result from working conditions and learn measures to
reduce this stress. After completing this course participants will have the
ability to perform the following specific tasks correctly: 1) Inspection more...