From Serebra Learning Corporation
Java 2 Programming Part 3: Core Language APIs, Threads, and Exceptions 
This is the third course in a five-part series on
Java 2 Programming. The Java platform is based on the idea that the same software should run on many different kinds of computers, consumer goods, and other devices. Java software works on any device from mobile phones to supercomputers and is incorporated into all major
Web browsers. This course covers the function of packages in Java, including
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Planning Your Field Sales Approach 
...appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with each. This course demonstrates how to generate effective account profiles, emphasizing the information needed for effective field sales pre-call planning. Finally, the course
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Completing Your Field Sales Approach 
What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing
Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to
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ITIL Configuration and Release Management 
Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The
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Managing the Quality of the Customer Support Service Center 
Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident
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Personal Accountability Working for Your Inner Boss 
Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform
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Optimizing Email at Work 
In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in
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Preparing a Business Case 
Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case,
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Writing a Business Case 
Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter.Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when
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Offers Contracts and Organizational Exit HRCI PHR 
Human
Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's
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Offers Contracts and Exit from the Organization HRCI PHR 
Human
Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's
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Developing Human Resources HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations cover a broad range of workforce planning and employment issues, including human resources development and performance management. As a human resources professional, you are responsible for helping to ensure that your company's employees have maximized their potential for growth and development. This course will help
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Redesigning Your Organization Part II 
What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making
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Visual Basic 6 0 Using the Win32 API Part II 
This course describes how to use some of the more common
Win32 API drawing functions, it explains how to obtain and release a device context and how to draw dots, lines, and rectangles on a form or control. It also describes how to change pen and brush styles by using stock objects and by creating customized pens and brushes. In addition, it explains how to place a text string on a control or form
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UNIX Shell Programming 
The
UNIX Shell Programming course is designed to give students an idea of what can be accomplished with shell scripts and how to write them. This course teaches the features of the shell such as I/O redirection, filename shorthand, looping constructs, variables, and signal handling. The course introduces the concept of shell programming, how and when to create shell programs, and how to run shell
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Large Systems Overview I 


This course explains and demystifies the world of large
IBM and compatible computer systems. It expands upon the more common acronyms, and explains the concepts to which they refer. Included are such areas as the logical configuration of a computer, input/output, and communication units. Anyone interested in data processing basics.
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OS 390 Introduction 
This course is an introduction to the
IBM OS/390 integrated network operational environment. OS/390 presents all the elements of the S/390 system in one integrated package. This course provides a brief background to mainframe systems, and describes the basic functional areas of the OS/390 environment. The course describes the evolution of OS/390 from
IBM's original
MVS system and provides a
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OS 390 MVS JCL Advanced 
... at execution time to meet particular processing needs is included in this course. The course also examines procedures from the perspective of the procedure creator. The emphasis is on the effective use of symbolic parameters,
DDNAME operands, and other coding techniques that can relieve the procedure user of the need for extensive
JCL coding. Utility programs and the JCL required to
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OS 390 Managing DB2 Data Warehouse 
...overview of issues involved in managing a data warehouse. Included are discussions of inflowing data from a variety of sources, converting and storing data, synchronizing data in a distributed environment, and accessing data for decision-support. The course is designed for managers and technical professionals who are considering implementing a data warehouse using
DB2. Technical professionals
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Electronic Commerce Security Issues 
This course describes the technologies of ecommerce, including electronic commerce security issues and electronic payment systems. Also presented are business strategies for electronic commerce, including branding and technology-enabled relationship management. The course ends with a discussion of topics that are important to e-commerce but are neither business nor technology issues. These topics
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NFPA 1600 Business Continuity Programs 
Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business
Continuity Program involves planning the recovery of operations when confronted with adverse events such as natural disasters, technological
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Storm Water Pollution Prevention 
This one-hour course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading causes of pollution in rivers and lakes.
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WordPerfect Office 12 - WordPerfect 
...rse will introduce learners to the features and functions included in
WordPerfect? Office 12. Learners will be able to demonstrate competence in using WordPerfect to perform simple tasks such as opening existing documents, creating new documents, saving documents, and formatting and manipulating text. Further, this course will equip learners to include images in documents and set page format
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Digital Photography 
The
Digital Photography course teaches the basic concepts of digital photography. It covers the principles for selecting a digital camera and how to take a good picture, as well as how to transfer the image from a digital camera to a computer. The course also covers scanners and image editing software. Organizing and archiving images and using online photo services are also topics included.
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Project Management - Pharmaceutical 
This course will provide an overview of the project management process including how to initiate and plan a project the steps used in executing and controlling a project and the components of closing a project. The course will take a comprehensive look at the integrated activities included in the five project management process groups. This course will focus on a specific vertical market
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VLANs in Switched Networks 
This module defines virtual local area networks more commonly known as
VLANs which is an innovative technology that allows switches to logically segment networks. VLANs provide many important benefits such as security traffic and broadcast isolation administrative flexibility and network scalability. Lesson 1 provides an overview of
VLAN technology available on both the
Catalyst 1900 and 2950
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Managing IP Traffic With Access Lists 
This module provides instruction on achieving administrative control with access lists. Access lists are used to filter traffic as it goes through the network. The administrator has control of how this is performed based on addresses of the sender and/or destination specific protocol or
Application Layer component. Access lists can be very powerful tools for securing and managing traffic. Lesson
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Project Management: Risk Management 
...hen to take risks and when to avoid them, and the actions included in project risk management. In addition, this program provides instruction on how to identify and classify risks according to their level of impact, and how to use specific tools in risk identification. This program also covers risk assessment methods, decision tress, and qualitative and quantitative analysis methods. Finally,
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Project Management: The Process 
This course provides an overview of the project management process, including how to initiate and plan a project, the steps used in executing and controlling a project, and the components of closing a project. This program is a comprehensive look at the integrated activities included in the five project management process groups.
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Java 2: Introduction to Java 2 
This course provides an introduction to the
Java programming language. Topics covered include the history of Java main features of the language its differences from C++ the
Java Virtual Machine and the Java Application Programming Interface. You will also learn the methodology for creating and executing Java programs and applets. An explanation of the tools provided by the
SDK is included along
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Lotus Notes 4.6 Migration 


This course is intended for
Lotus Notes 4.5 users who are upgrading to 4.6. The discussion covers both the changes to the look and feel of the product, as well as the new features that are included.
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Server+ Certification Part 2: Upgrading 


The is the second course in a four-part series on
CompTIA's
Server+ Certification. This course covers performing different types of backups and how to verify that a backup has taken place. Different types of upgrades that can be performed, such as adding a processor and hard drive, increasing memory, upgrading
BIOS/firmware are covered. In addition, upgrading both internal and external peripheral
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GUI Testing Essentials 


This course will demonstrate a structured approach to using industry standard methods to perform a unit test on
GUI-based business applications. These methods will include test plans, expected results, test data generation and documentation. Emphasis will be on the scope of test conditions/steps included in the overall unit test plan. Where appropriate, the course compares test plans for a
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From 123-CBT Computer Based Training
Oracle8 Database Administration - Manage an Instance 

...he
ORADIM80 utility.
Identify the uses of the parameters included in the parameter file.
Identify the rules that govern the parameters specified in the parameter file.
Identify the essential parameters for a parameter file.
Identify the commonly modified parameters of a parameter file.
Identify the tasks performed in each stage of an instance startup.
Start up an instance by using the
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Windows NT Server 4 0 Routing RAS - Part 4 

...types in the
RRAS architecture.
Sequence the tasks to be included in a troubleshooting checklist for RRAS.
Identify the functions of the
TRACERT utility.
Identify the different levels of event logging that can be enabled by using RRAS.
Enter the routemon command to display the static IP routes of an interface.
Enter the routemon command to display the global configuration parameters of the
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Process and Function Modeling 

... diagram.
Identify the types of processes that should be included in the application function hierarchy.
Identify why the order of the functions is unimportant in the function hierarchy.
Identify why common functions are eliminated from the application function hierarchy.
Identify the rule to follow when minimizing the number of functions in a group.
Arrange the processes created in the
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Business Travel Safety Domestic Travel 

... Identify information that should be included in an itinerary. Identify who you should contact before traveling. Identify the documents you should bring on your business trip. Identify the type of clothing you should pack for your business trip. Simulation Overview: In this
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Business Accounting Accounting for Assets 

...tems. Identify types of costs included in inventory valuation. Differentiate among types of inventory costing methods. Identify the equation for calculating the inventory turnover ratio. Calculate and interpret an inventory turnover ratio. Simulation
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Budgeting Capital Budgeting 

... Identify information that should be included in a capital budget. Sequence the steps managers should follow when justifying a capital project. Follow the process for defending a capital project. Simulation Overview: In this simulation, you will meet with
John Cunningham, the
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Excellence in Service Building a Customer Service Team 

...oping a training plan. Identify elements that should be included in a training program for new customer service employees. Identify guidelines that help reinforce your employees a a training. Identify the phases for training evaluation. Unit 3:
Motivate Your Service Team (1 hour) Identify the kinds of information you should know about your employees. Identify guidelines for
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Sexual Harassment Preventing Sexual Harassment Claims 

...reate a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the learner strategies for preventing sexual harassment, including establishing managerial responsibility and gathering employee feedback. Learn To Identify what the
EEOC requires employers to do to prevent
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Human Resource Law Fair Labor Standards Act 

...m
FLSA. Categorize actions as included or excluded by the FLSA definition of work hours. Categorize which forms of compensation are included in or excluded from the FLSA definition of regular wages. Calculate overtime pay for an hourly worker. Select consequences for FLSA negligence.
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Digital Photography 

...ng images and using online photo services are also topics included. Learn To Identify advantages and disadvantages of digital photography. Identify methods of digital photo acquisition. Identify considerations for selecting a digital camera. Deployment
Options e-Learning
Language Options US English more...
Organizational Crisis Mgmt Managing a Crisis 

...w. A dynamic marketing campaign surrounded the launch and included television advertising and in-store promotions. The success of the product is vital to the organization's survival, and it was hoped that the innovative ''Star'' would surprise competitors and reestablish
Icon as a market leader. Unfortunately, an early batch of the product was contaminated in production, and consumers have been
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