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From Prediction Impact
Online Course: Predictive Analytics Applied Online Edition  ...uch content and examples as the abridged, online program, including additional detailed case studies and demos, more extensive coverage of core predictive modeling methodology, and breakout problem-solving sessions with colleagues.)
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For more information on online training, visit http://www.predictionimpact.com/predictive-analytics-online-training.html or e-mail us at more...
From Online Training Directory
What Inexperienced Homebuyers MUST Know Before They Buy a Home  ...ggravation. This course will give you expert instruction, including video tutorials that can save you thousands and position you for success and security in your personal real estate investments. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will more...
Managing Projects     Course description -- The Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts, more...
PowerPoint 2002     This course begins by introducing students to the basic features of PowerPoint 2002. They will learn how to design PowerPoint presentations on their computers how to use clip art images and drawing tools to enhance their presentations. Finally, students will learn advanced presentation skills including how to create a custom show, an agenda, and summary slides. more...
Word 97 Level 3     In this course, students will learn how to use the advanced features of Word 97 to perform tasks above and beyond simple word processing, including using the Web Page Wizard. Students will also learn how to customize Word to suit their needs and make their tasks easier. more...
Excel 2000 MOUS     This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. Students will also be able to apply the advanced features of Excel 2000 to work with records and ranges; sort, outline, and filter lists; and import and export data. more...
Excel 2000 Proficient     This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. Students will also learn how to save and work with files as Web pages. more...
A Day 1 - Chapters 1-5     This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This first of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers basic concepts of DOS, including commands and navigation; Windows 9x and 2000, including folders and files; control settings, such as CMOS, DMA, and IRQ; explanation and more...
A Day 2 - Chapters 6-9     This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This second of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers an in-depth look at Windows 9x, including installation, configuration, and customization; troubleshooting and benchmarking a PC; using diagnostic software; working with more...
A Day 3 - Chapters 10-13     This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This third of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers power supplies, power protection devices, and power chains; video cards and printers; modems, dialers, and dial-up networking; and Windows NT, including the registry, remote more...
A Day 4 - Chapters 14-18     ...ourse covers the skills needed to work with Windows 2000, including the alerter service, the Recovery Console, communications, and file protection. This section also explains networks and how to configure TCP/IP, share resources and drives in the different Windows operating systems, create paths, identify network components, and use the Internet. There are also sections on system maintenance, more...
From Serebra Learning Corporation
NET Solution Vision and Requirements  To establish the steps and techniques needed to define a solution vision and gather and analyze requirements A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions more...
Design Team - Business Process Modelling    Design Team - Business Process Modelling enables communication between staff working upon the analysis and design of processes and information boundaries in an organisation and the boundaries and scope of a system. The Modelling activity produces diagrams which form the basis of both new information systems and business process engineering. This course teaches the whole process of applying each more...
Assembler System/390 Basic    This course is an introduction to System/390 assembler programming in an OS/390 environment. It teaches the student assembler programming skills including system conventions, assembler, and machine and macro instruction usage. In the laboratory sessions the student is guided in creating assembler programs: these include re-entrant code, the use of bi-modal addressing and execution in access more...
Cisco Building Scalable Networks Part 1 - Advanced Routing Principles    Within the range of expected student abilities stated in the prerequisites, some students may need a little more review than others. This first part of the course provides a refresher for those students who need to be brought up to the same level as the more experienced students. The material for this part of the course is expected to be drawn from chapters 2 and 3 of the ILT. This first course in more...
Java 2 Programming Part 3: Core Language APIs, Threads, and Exceptions  This is the third course in a five-part series on Java 2 Programming. The Java platform is based on the idea that the same software should run on many different kinds of computers, consumer goods, and other devices. Java software works on any device from mobile phones to supercomputers and is incorporated into all major Web browsers. This course covers the function of packages in Java, including more...
JDBC Application Development Part 3: Advanced Features, OOAD and SQLJ  This third course in the series teaches learners skills needed to help them create more advanced databases. It teaches advanced features for creating JDBC programs, including prepared statements, stored procedures, transactions, concurrency control, and metadata. It also teaches how to map an object-oriented design to a relational database and how to use SQLJ standards with Java. more...
Java Servlets Part 2: Creating Servlets  This second course in the series provides the core information needed to teach learners how to create and use servlets. The first course is more of an introductory course and the final course in the series teaches advanced features of servlets. This course teaches how the servlet receives information and requests; how the servlet sends information, including standard HTML and multimedia content; more...
CCNT Basic Telecommunications Part 1: Fundamentals, Analog, and Digital  ...nications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), Consumer Premises Equipment ( CPE), and services (dedicated and switched). The course then covers analog signals, its history and associated variables. Additionally, digital systems, its advantages over analog, and including such aspects as Pulse Code Modulation, more...
Facilitating On-site and Virtual Teams  Knowing how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of more...
The Pharmaceutical Industry Overview Version 2  ... is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated and rapidly changing pharmaceutical industry, they must constantly improve the way products are developed, produced and marketed, and the way the supply chain is more...
The Health Care Industry Overview Version 2  ... high-level view of the health care industry environment, including its key players, trends, structure, and relevant business and regulatory issues. It also provides an overview of the state of affairs and insights into the health care industry. The course reflects on issues and challenges that the industry is facing in No Consulting houses, corporations, and small-to-medium-sized enterprises more...
The Manufacturing Industry Overview Version 2  ...mines the state of affairs in the manufacturing industry, including its subsectors, key players, and trends. The course then reflects on the main issues and challenges facing the industry, and, finally, it examines strategic solutions that successful companies are emplo Consulting houses, corporations, and small-to-medium-sized enterprises that sell products or services to other sectors and more...
The Retail Industry Overview Version 2  ...s a high-level overview of the expanding retail industry, including its value chain, business models, and trends. The course also examines the business and regulatory issues and challenges facing the industry, and some of the successful solutions that leading retail companies are applying. Consulting houses, corporations, and small-to-medium-sized enterprises that sell products or services to more...
The Telecommunications Industry Overview Version 2  ...vive, telecom carriers must consider a number of options, including consolidation, enhanced service offerings, and/or costly technological upgrades.This course is designed to help learners gain an understanding of the telecommunications industry, the tumultuous regulatory environment surrounding it, the technological challenges hindering it, and the strategies and solutions required to suc more...
The Insurance Industry Overview Version 2  The insurance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink, more...
Preparing for Outbound Sales Calls  The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside more...
Completing Outbound Sales Calls  You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved more...
Preparing for Inbound Sales Calls  Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three more...
Sales Forecasting Forecasting for Success  In Sales Forecasting - Forecasting for Success, you will cover the skills and information necessary to understand the importance of sales forecasting, develop a sales forecast, and emphasize teamwork to realize your goals. This three-part series is for sales professionals and sales managers who have a fundamental understanding of the sales process. There are no prerequisites required for this more...
Call Center Operations Performance Measurement  This course describes how the manager must balance the sometimes conflicting interests of the center s stakeholders. It also demonstrates how KPIs ( Key Performance Indicators) are applied to evaluate both agent and call center performance. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance more...
Call Center Operations Workforce Management  This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers. more...
Call Center Operations Call Center Technologies  This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers. more...
Telecommunications Industry Overview Version 1  ...vive, telecom carriers must consider a number of options, including consolidation, convergence, and/or costly technological upgrades. This course is designed to help learners gain an understanding of the telecommunications industry, the tumultuous regulatory environment surrounding it, the technological challenges hindering it, and the strategies and solutions required to suc This course is more...
Preparing for Mutual Success Satisfy Customer Needs  This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...
Inbound Call Center Management Leadership  ... As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this " Inbound Call Center Management: Leadership" course, you will become aware that enhancing your leadership skills can move you closer to your goal of managing an efficient and team-oriented call center. By participating in this course, you are more...
Developing Customer Satisfaction Surveys  By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO ( Garbage In/ Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design more...
Information Technology IT Industry Overview Version 1  ...ry, which affects and blurs the line between all segments including hardware, software, data, applications, and communications platforms. At the same time, this change offers numerous opportunities for those who can adapt. This course provides a roadmap for the rapidly converging IT world, identifies regulatory fact This course is designed for management consultants and sales personnel seeking more...
The Customer Support Specialist CSS  ... CSS and the environment in which he performs his duties, including typical roles of the CSS in a support environment, basic tasks accomplished by the CSS, the support center and customer's role in a support environment, how the support center has evolved, and company and support center best practices. This course prepares individuals interested in the Help Desk Institute ( HDI) Customer Support more...
Transitioning into a Project Management Role  Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine more...
Stakeholder Interests and Cultural Diversity PMBOK aligned  ...er of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project managers won't get far without an more...
Program Lifecycle and Organization  ... of the key program management life-cycle considerations, including the key distinctions between program and project life cycles. Also covered in this course are the program management life-cycle phases: preprogram and program setup, establish program management and technical infrastructure, deliver the benefits, and close the program.This course is aligned with "A Guide to the Project more...
Project Management Professional Risk Management    Project Management: Risk Management, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the four responses to risk, identify methods of prioritizing risks and calculate the expected monetary value for different decisions. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques more...
Business Travel Safety Domestic Travel  In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. The target audience for this program is more...
The Foundations of Creativity and Innovation  ...initions and an exploration of the science of creativity, including biological and psychological perspectives. You will then examine specific models that are used to explain creativity and innovation. Of course, creativity is not a "dry" subject. The human mind must be stimulated, excited, and nurtured to produce creative thinking. In short, people need the right climate and culture for more...
Decimals and Percents  A basic understanding of decimals and percentages is key to any businessperson, whether tallying costs for warehouse supplies or estimating resource allocation. This course instructs the learner in the following: how to use decimals, including addition, subtraction, multiplication, and division; how to solve problems involving percentages to determine portions, a rate, a whole unit, and increases more...
Planning Effective Business Meetings  If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your more...
The Impact of Culture on Communication  Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden. Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in more...
Improving Your Cross-cultural Communications  Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural more...
Virtual Team Management Developing Virtual Teams  ... Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to replace informal training on a virtual team more...
Process Management Skills  ...ger, you have to develop a suite of organizational skills including time management, performance management, and stress management. This course will help you develop your skills at organizing and scheduling activities such as meetings, client conferences, and personnel reviews. Process Management Skills will also assist you in setting goals and accomplishing tasks in less time but with higher more...
Strategies for Transitioning into Management  ...cally, you'll receive tips on hitting the ground running, including how to prepare for the transition into management, develop management tactics and measure your management success. In addition, you'll develop techniques for facing the realities of management, such as understanding the impact of the Information Age on your management role, working effectively with your peers and maintaining a more...
Addressing Problem Performance Simulation  You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers and the writers assistant report to you. Unfortunately, several of these workers have become problem performers of one type or another. As their supervisor, you will need to inform them of these problem performance issues as well as facilitate improved performance using various methods, more...
Mentoring Strategies in the 21st Century  ...including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on assessing mentoring more...
Key Stages in Coaching  Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods. This course is for anyone in an organization who has a role in improving the performance of co-workers, keeping more...
Managing the Delegated Environment  ...series, you will gain valuable insight into several areas including change management, decision making, and developing performance standards. You will also acquire skills in supervising, empowering, and providing effective feedback in a monitored situation. By participating in this course, you will become a proficient manager of a delegated environment. Individuals who have the opportunity to more...
The Mark of a Leader  Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences more...
Employee Compensation HRCI PHR  ... broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI more...
Offers Contracts and Organizational Exit HRCI PHR  .... In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's ( HRCI) examinations cover a broad range of workforce planning and employment issues. As a human resource professional, you are responsible for helping to ensure that your company's employment practices with regard to employment more...
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