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From 123-CBT Computer Based Training
Excel 2002 Basic

...on The Percent Style Button The Comma Style Button The Increase Decimal Button The Decrease Decimal Button The Outside Border Button The Fill Color Button The Font Color Button Accessing Hidden Buttons The Increase Indent Button Undoing The Last Action Undoing Multiple Actions Simultaneously Displaying The Office Assistant Hiding The Office Assistant Closing Excel Lesson 2:
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Excel 2002 Basic
Powerpoint 2002 Basic

...electing Text Changing The Font Changing Font Size The Increase Font Size Button The Font Dialog Box Applying A Text Effect Previewing Changes Adding Bulleted Text Creating A New Bullet Creating A Subordinate Bullet Selecting Placeholder Contents Deselecting Text Applying A Background The Background Dialog Box Slide Outline View Saving Your Work The Save As Dialog Box Closing A
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Word 2002 Basic

...tton The Bullets Button The Decrease Indent Button The Increase Indent Button The Outside Border Button The Font Color Button The Line Spacing Button The Highlight Button The Horizontal And Vertical Rulers The First Line Indent Marker The Hanging Indent Marker The Right Indent Marker The Left Indent Marker Accessing The Office Assistant Hiding The Office Assistant Closing Word
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Managing and Rewarding Top Performers

Managing and Rewarding Top Performers
Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and
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Introduction to External Auditing

Introduction to External Auditing
Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the
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Configuring Windows Vista Applications

...cations and improvements to existing ones are designed to increase security, productivity and ease of use. The default applications and features included with the Vista operating system depend on the version of Vista that is installed.
This course covers many of these new applications and upgrades and explains their use and configuration. New applications include Windows Sidebar, Windows
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Interpersonal Communication Communicating Assertively

Interpersonal Communication: Communicating Assertively
Effective communication in the workplace can be a balancing act. If you're too passive, you may have trouble getting others to do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into
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Record Retention

... and federal law. While disposing of too many records can increase a company's legal exposure, disposing of too few records increases the costs of storing the records. In this one-hour course, you'll learn how to identify which records must be retained and for how long, the different formats in which records may be stored, techniques for record disposal, and how to make sure your record
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ITIL reg and the Service Lifecycle

ITIL® and the Service Lifecycle ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal
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Pandemic Flu Awareness

Pandemic Flu Awareness
In October 2005, the Centers for Disease Control (CDC) estimated that if pandemic flu was to hit the US, approximately 200,000 to 2 million people could possibly die. This was based on models from past pandemics the Spanish Flu (1918), the Asian Flu (1957), and the Hong Kong Flu (1968). The government further estimates that up to 40 of the workforce could be absent
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Using Business Tools to Manage Sales Teams

Using Business Tools to Manage Sales Teams
Managing your team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked
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Motivating a Winning Sales Team

...n how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep sales teams motivated by creating a team identity, building team morale, and rewarding your team. You'll discover how to set sales team goals, help individual team members create performance-development plans, and monitor their
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Windows Server 2003 Physical Network Security

Windows Server 2003: Physical Network Security Microsoft
To outline the decisions and considerations for securing VPNs and wireless networks, and for using IPSec to increase security
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Special Design Tools in Design for Six Sigma

Special Design Tools in Design for Six Sigma ASQ Six Sigma Black Belt (SSBB)
Six Sigma offers many techniques and strategies to improve an organization's processes. This course covers the strategic and tactical special design tools that can be utilized as a Six Sigma team designs products, processes, or services. Strategic special design tools like Porter's five forces model, portfolio
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Creating Interactive Pages in Dramweaver CS4

...ll appeal of a site. Dreamweaver CS4 allows developers to increase web site interactivity by using forms and behaviors. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily visually design and deploy interactive interfaces, including visual transitions. This course provides an overview of form creation
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The Voice of Leadership Effective Leadership Communication Strategies

...omplementary style that helps communicate their objective increase productivity, company morale, and the overall success of the organization. This course covers the role of communication in leadership and how leaders can effectively communicate their objectives to their teams. It considers the appropriate leadership communication styles that can be implemented for various leadership objectives
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The Voice of Leadership Self-Assessment Motivation

...far you've come, and knowing what areas need improvement, increases your motivation to continue to grow as a leader. You can change your behaviors and increase your motivation by learning. This course covers techniques leaders can use to carry out a self-assessment, such as reflective journaling, using surveys and checklists, and conducting 360-degree feedback. It also provides you with ways to
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Creating Sustaining a Customer-Focused Organization

Creating & Sustaining a Customer-Focused Organization
To create a customer-focused organization, you need an in-depth understanding of what types of customer-focused tools and solutions are available. And you must know the level of customer focus that you're seeking to achieve. As a manager, you also need to know how to select the most appropriate implementation strategy that aligns with
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Performance Appraisal Essentials Conducting Traditional Appraisals

...ur direct reports improve below average performance. This increases productivity and helps you build better relationships with your team. To increase your comfort level with conducting appraisals, you should try to become familiar with the areas to be covered during the actual meeting and with skills and techniques for addressing the appraisee. This course describes ways to prepare for
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CISSP Domain Application Development Security

...sses of the application. This course discusses methods to increase the security of application development and thwart attacker attempts to manipulate code. It also covers application and database development models and how choosing the right model supports security. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information Systems Security
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The Active Directory Infrastructure in Windows Server 2008

...king, and performance, Windows Server 2008 is designed to increase reliability and flexibility to any server infrastructure. Read-only domain controllers are introduced and described in this course, with demonstrations on how they can help improve security, generate faster logon times, and create more efficient resource access. Aligning with Microsoft exam 70-640 objectives: TS: Windows Server
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Cisco IINS 1 0 Network Security Principles II

...ples behind operations security and how correct practices increase security, including security testing, a secure life cycle, and business continuity planning. In addition, it reviews how increasing network security threats demand comprehensive network security policies, and describes the main activities in each phase of a secure network life cycle. Implementing the Cisco Self-Defending Network
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Reducing Waste Streamlining Value Flow Using Lean

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Eliminating waste is one of the most effective ways to increase the profitability of any organization. Processes either add value or waste to the production of a product or service. The seven wastes originated in Japan, where waste is known as muda. Seven types of waste were originally identified by Toyota's Chief Engineer Taiichi Ohno. Identifying and eliminating these wastes is one of the
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Configure Network Access in Windows Server 2008

... configuration. Remote and mobile users are continuing to increase in numbers with the wide availability of high-speed and wireless Internet access. This course discusses how Windows Server 2008 provides those clients with VPN access, offering support for security mechanisms including a range of tunneling techniques, network and wireless authentication protocols, and access control using the
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Configuring DNS in Windows Server 2008

...rs provides primary read-only zones that add security and increase network efficiency. This course explores configuring DNS in Windows Server 2008, including Global single names, DNS Lookup features and DNS Zones. The course is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active Directory, Configuring. Passing this exam completes the requirements
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EMC Storage Products

...C storage products provide the means to allow business to increase their efficiency, while decreasing their long-term overhead. This course examines the EMC CLARiiON, EMC Symmetrix, the Direct Matrix architecture, the Navisphere Manager GUI, EMC Celerra, EMC Connectrix, EMC Centera, NetWorker, ControlCenter, local replication solutions, and remote replication. This course helps to prepare the
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Storage Virtualization

...and more prevalent in modern networks as IT staff seek to increase availability, without increasing hardware and bandwidth costs. This course examines what virtualization is and the technologies that can be used to accomplish virtualization. This course also examines different types of virtualization technologies, the SNIA virtualization taxonomy, block-level and file-level virtualization
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Designing Data Security High Availability in MS Win Server 2008

...e Windows Server 2008 features that they can implement to increase system and data availability. This course explores features that help secure systems and resources, including the ability to use Group Policy to control the use of removable USB media, and the implementation of BitLocker Drive Encryption. Administrators should also consider the use of Active Directory Rights Management Services
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The Consumer Electronics Industry Overview Version 1

...apt quickly. In addition, they face challenges related to increased regulation, and the need to continually lower prices to move their products off the shelves. But top industry players are able to adopt effective strategies to remain successful. For example, they might focus on improving their business and manufacturing processes in order to reduce their costs and thereby absorb the lower
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Diversity and You

Diversity and You
Just as organizations must respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual. To understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively
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Managing Experienced Managers

...s more efficiently, reduce overall employee turnover, and increase the organization's performance. In this course, you'll learn about a range of techniques for investing in your managers to establish their long-term commitment to the organization. In particular, you'll learn how to develop their competencies and skills through coaching. Finally, you'll learn how to identify signs of
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Competitive Marketing Strategies Analyzing Competitors

Competitive Marketing Strategies: Analyzing Competitors
To formulate successful competitive marketing strategies for your organization, you need to understand your competitors. Who are your key rivals and what drives their marketing decisions? What do they do well and where do they miss the mark? Gathering and analyzing this kind of information is the starting point for developing effective
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Competitive Marketing Strategies Selecting Implementing Strategies

...ain market share, minimize the impact of competitors, and increase revenues. These outcomes can only be achieved, however, if organizations understand how to translate their competitive advantages into winning strategies. This course describes the different types of competitive advantages that can help an organization distinguish itself from the competition. It outlines how to choose the most
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Customer Driven Process Improvement Basic Framework

...customer needs drive your process improvement efforts can increase the chances that your product or service will be favored by customers - the most important stakeholders in your business. Customer satisfaction is critical to the survival of any business. And organizations that focus on improving processes so that they can produce what customers want and need are likely to be more successful
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Creating Interactive Web pages in Dreamweaver CS3

...ll appeal of a site. Dreamweaver CS3 allows developers to increase web site interactivity by using forms and behaviors, and enables users to organize site components into layers. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily visually design and deploy interactive interfaces, including visual
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BIS Export Controls and Antiboycott Provisions

...e not sanctioned by US policy. This course is designed to increase awareness of the authority of the EAR and the responsibilities of organizations and individuals to comply with them. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course
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Cisco IUWNE 1 0 WLAN Security Basics

...some of the advanced features that Cisco networks have to increase wireless network security. This course also explains the configuration of basic WLAN security and describes centralized WLAN authentication. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam objectives for describing 802.11 authentication and encryption methods including
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The Oil and Gas Industry Overview Version 3

... transportation by running engines in motorized vehicles, increase food production through fertilization, and create plastics for countless uses. The industry uses a supply chain to provide oil and natural gas products from locations around the world and deliver them to consumers throughout the world. Industry players adopt unique strategies to overcome the challenges of supplying a
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Rebuilding Trust

Rebuilding Trust
Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and
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Meeting the Needs of Your Experts

... the workplace. Learning to meet these needs can help you increase the productivity, retention, and quality of work of your experts. This course explores what experts want from their managers and introduces strategies for providing the best possible work environment for them. It helps you understand the unique characteristics of the experts on your staff; recognize what they want from you,
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Creating Interactive Web Pages in Dreamweaver CS5

...ll appeal of a site. Dreamweaver CS5 allows developers to increase web site interactivity by using forms and behaviors. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily visually design and deploy interactive interfaces, including visual transitions. This course provides an overview of form creation
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Getting Started with Lotus Notes 8 Using Mail

...llaboration software. Notes 8 has many features that help increase end users' productivity and manage scheduling, allowing them to streamline the way they work. The core component of the application remains its robust e-mail functionality. This course explores the updated user interface of Notes, and introductory topics on Lotus Notes Applications and using the built-in help system. Also
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From Online Training Directory
Medical Secretary Certificate Program (Office 2007)


By increasing your skills you may increase your salary as a Medical Secretary. This program of study that takes up to 6 months to complete. All necessary materials needed to take this course are included.
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Medical Secretary Certificate Program (Office 2007)
Medical Secretary Certificate Program with Typing Component (Office 2007)


By increasing your skills you may increase your salary as a Medical Secretary. This program of study that takes up to 6 months to complete. All necessary materials needed to take this course are included.
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Office 97 Intermediate



This intermediate course introduces students to the more powerful aspects of Word, Excel, Access, Powerpoint, and Outlook 97. As users get more familiar with this intermediate course, they will increase the possibilities of what they can create with these applications.
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Word 97



This course is designed to familiarize users with key features of Microsoft Word 97 that will help them create, edit, and modify their text-based documents easily. Students will learn the introductory, intermediate, and advanced features of Microsoft Word 97. The course will start by touching on basic and necessary tools, and then will increase the possibilities of what students can create in the
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Word 97 Level 2



This course is designed to familiarize students with the intermediate features of Word 97 so they can increase the possibilities of what they can create with this application. Some skills they will learn include formatting paragraphs by using indents, line spacing, and tab stops; applying borders and shading; and using AutoText.
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Dramatically Increase Sales With Minor Web Site Changes and Adjustments!



...ple javascript code for your web site that you can use to increase your sales! I`ll even show you the simple steps to set up this code. This code will help you to obtain your visitor`s name and email address (with their permission, of course) and follow up with subsequent sales letters - greatly increasing your chances of making the sale! Follow up is one of the most important aspects of making
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The Cure For What Retails You



This course explores how to increase retail sales.
During this course, students will explore ways to increase their retail sales.
The course works for all levels of retail sales from general sales staff to management but also addresses concerns of small business owners.
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Certificate in Technical Writing


...ation management positions. Advance career objectives and increase salary in the workplace. FAQ Common Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to take these online courses under stringent guidelines to gain a high quality educational and
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Certificate in Technical Writing for Current Technical Writers


...ation management positions. Advance career objectives and increase salary in the workplace. Frequently Asked Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to take these online courses under stringent guidelines to gain a high quality educational and
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Build a Powerful Marketing Strategy--Instructor-Led
... big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added
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Build a Powerful Marketing Strategy--Self-Directed
... big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value,
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Career Assessment Profile
...ce and will point you to the areas you need to work on to increase the likelihood of your success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Career
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Entrepreneur Assessment Profile
... the leap, and points to the areas you need to work on to increase the likelihood of success. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Entrepreneur
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Leadership Assessment Profile
... you want, and points to the areas you need to work on to increase the likelihood of success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Leadership
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Negotiate to Win
A Trump U Course- The most critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this
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Significantly Increase the Value of Any Property--Instructor-Led
...r property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete this course within a
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Making Effective Screenshots: Saving Time, Increasing Impact
...th screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool.
Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots to develop training sequences, illustrate documentation, develop GUI prototypes, support
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7 Steps to A Lot More Sales
... hidden sales opportunities discovered for exponential increases in sales and profits of 25%-100% or more in as little as 60-90 days without spending more money on traditional advertising! The course has proven to create sales and profit increases in all types of businesses regardless of size and in all types of industry retail, wholesale, manufacturing, services and professional
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Accelerate your Business Growth--Instructor-Led
A Trump U Course- Business is dynamic. If you`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of
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Accelerate your Business Growth--Self-Directed
A Trump U Course- Business is dynamic. If you`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of
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Comprehensive Leadership Training
... not only put their teams on a higher trajectory but also increase the pace of their own careers.
This course intends to sharpen the leadership skills of managers and would be managers.
The course takes a comprehensive look at leadership from most perspectives so as to give the trainees a deep understanding of the roles that they are playing or may be expected to play. At the end of the
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Conducting Business in Latin America
... between the United States and Latin America continues to increase, as does the demand for individuals who understand this unique region. Latin America is rich with resources and consumer demand for U.S. goods. This course provides students with the knowledge needed to conduct business in the region and market themselves to international businesses.
Conducting Business in Latin America Welcome
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Find and Purchase Income Producing Properties--Instructor-Led
...an earn you those big-time returns. And you will learn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12
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Find and Purchase Income Producing Properties--Self-Directed
...an earn you those big-time returns. And you will learn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12
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Listening Skills for the Workplace
...increase your knowledge of, and consider your attitude toward, listening to other people in everyday life. It includes a detailed assessment, discussion of why people filter and block communication.
Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s competitive business environment can
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Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led
... multi-unit building and develop a management strategy to increase the overall value of the property.
The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario.
You will assume the role of a first-time property manager.
You will work with your "Uncle Max," a successful real estate investor who will guide
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Principles of Home Inspection: 100 Hour Professional Development Certificate
... concepts Interactive exercises keep students focused and increase material retention Thematic graphics keep the material fresh and compelling Unit exams test subject mastery and identify topics requiring additional review Carson Dunlop Professional Associations The firm or its technical staff, are members of the following organizations: American Society of Home Inspectors? American Society of
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Medical Secretary Certificate Program (XP)
By increasing your skills you may increase your salary as a Medical Secretary. This program of study that takes up to 6 months to complete. All necessary materials needed to take this course are included. For users of MS Windows XP.
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Build Your Own BIZ - Networking
...to your particular business situation.
Build Networks to Increase Your Personal and Business Success This course will help you learn to develop relationships that help you expand your circle of influence, build relationships, and eventually help increase your personal and business success. The class includes video, text, and downloadable resources. Description of Course Networking explores the
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Increase Productivity in 60 Minutes or Less
...Increase Productivity in 60 Minutes or Less Library is a structured program focusing on three areas: Productivity with E-mail, Effective Time Management, and Efficient Meetings. This program works towards increasing productivity and efficiency throughout the workplace in just 60 minutes or less! As an extra added bonus, when you enroll you will be given up to one year access to this course. Use
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Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business
... maximum flexibility and excellent earning potential that increases steadily over time. Entry-level transcriptionists can expect to earn at least twice the hourly minimum wage in larger cities, perhaps less in other areas.
It is not unusual for highly experienced transcriptionists, especially those who are paid on production, to earn $60,000 per year or more. Your income will increase as you
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From 123-CBT Computer Based Training
Industry Overview Information Technology
... the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This
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Industry Overview Information Technology
Managing Delegation
...increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and developing
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Managing and Maintaining Brand Equity
There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over
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Elements of Marketing Strategy
You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their
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Developing Fundamental Critical Thinking Skills
You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental
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Managing Quality Risk in a PRINCE2-aligned Project
...hese quality expectations during product development will increase project risk. The goal is to ensure that the customer will approve the quality of the end product and at the same time minimize the risk of impact on the project budget and schedule. Good quality management and risk management will help a Project Manager achieve this goal. This course introduces the components of a
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Introduction to IT Project Management
...increase your effectiveness as a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT projects. You will
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Supply Chain Management
What is Supply Chain Management? Why has it become such a hot topic for discussion and analysis in recent years? This course shows how a more thorough understanding of this three word catch phrase can improve the flow of material through your organization, increase customer satisfaction, and help you to establish high quality vendor relationships.
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The Life Cycle of an IT Project
... that will decrease the risk of something going wrong and increase your chances of a successful project. "The Life Cycle of an IT Project" will give you the knowledge and skills you need to define the activities involved in your project's development process. You'll learn how to determine whether each phase of development meets the requirements of the life cycle structure. You'll also learn
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Managing Efficiencies of IT Projects
Are you delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process
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Union Awareness
...ince the early 1980s, union membership levels saw a small increase in 2007 and 2008. This change, as well as the recently proposed Employee Free Choice Act, has sparked a renewed focus on labor unions and their role in the modern workplace. As a supervisor or manager, it is important to have a basic understanding of workers' rights under the various U.S. labor laws, as well as to understand
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Export Controls
... which are subject to the EAR. This course is designed to increase awareness of the authority of the EAR and the responsibilities of organizations and individuals to comply with them. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course
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Business Etiquette for Supervisors
...y are impossible to measure." In other words, supervisors increase their own effectiveness as well as the effectiveness of their subordinates simply by the way they conduct everyday tasks. In short, they do it by applying simple etiquette.
In this course, the learner will explore the special etiquette of being a supervisor, the etiquette of one-on-one interactions with subordinates, the
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Increasing Emotional Intelligence
In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by
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Evaluation and Review
So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Evaluating Internal Assignments
So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned?And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Resistance and Technical Professional Consultants
When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize
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Overcoming Internal Customer Service Problems
Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
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Professional Skills for Customer Service Agents
As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering
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Customer Satisfaction Analysis and Implementation
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
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Professional Selling Over the Phone Preparation Strategies

...ive voice, listening to feedback, and asking questions to increase sales. Learn To Sequence the steps for preparing to write an effective telesales script. Apply the steps for preparing to write an effective telesales script. Select qualities of an effective telesales voice.
more...
Sales Management Building a Championship Sales Team

... Sequence the steps for building relationships that increase motivation. Follow the steps for building relationships that increase motivation. Select the steps for building trust among sales team members. Follow steps for building trust between sales professionals and yourself. Simulation Overview:
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Essentials of Business Law Employment Law

...esource managers, to discuss employment laws. In order to increase your understanding of workplace privacy rights and the components of wrongful discharge, Ron will be presenting a series of scenarios for you to evaluate. These scenarios will cover a wide range of topics, from employment regulations to labor and management issues, and they will test your ability to make the correct decision
more...
Sales Management Motivating Sales Teams to Win

... Identify actions you can take to increase your sales team's motivation. Sequence the steps for addressing substandard sales performance. Audience The target audience for this series is new sales managers, sales team leaders, or current sales managers who want to improve their management skills. This series is also recommended for marketing
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Consulting Skills Serving as an Internal Consultant

Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants.
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Quality Management The Quality Management Process

...ed to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Fundamentals of Quality Management (0.5 - 1 hour)
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Competitive Intelligence Researching Online

...iscuss with you the fundamentals of using the Internet to increase your organization's competitive intelligence. Under Kristin's tutelage, you will identify the guidelines to follow and recognize the pitfalls to avoid when using the Internet to collect information. Unit 2: Taking Advantage of Online Technology (0.5 - 1 hour) Identify the two types of commercial online
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Quality Management Quality Management Tools

...ed to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Tools to Understand Current Performance (0.5 - 1 hour)
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Advanced Six Sigma The Define Phase of DMAIC

...stomer requirements, and tools to address the problem and increase customer satisfaction. This course will help the learner begin to identify customer needs and wants by: Obtaining a basic understanding of the Kano Model Utilizing the 5 Why root cause analysis technique to obtain a deeper understanding of the customer's needs and wants Specifying Critical to Quality (CTQ) characteristics.
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Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention

...transactions.
Identify storage parameters settings that increase rollback segment efficiency.
Query the V$TRANSACTION and V$SESSION views to help estimate the volume of rollback data.
Estimate the volume of rollback data.
Identify actions that reduce the amount of rollback.
Select the appropriate actions that increase the probability of successful completion when executing a large
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Quality Management Business Process Improvement

...ed to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit1: Preparing to Change Business Processes (0.5 - 1 hour)
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Project 2000 Proficient User

...aster project. Create a cross-project link to a master. Increase the priority of a selected task. Record the status of a task in the sheet format in Project 2000 by using the Project menu. Modify the availability of a resource for a specific period of time by using the resource sheet. Specify the fixed cost of a material resource. Create a new template from a project plan. Create a new
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CIW E-Commerce Designer Part 1 Foundations

Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce Designer foundations. The instruction can be divided into three main parts: E-Commerce Foundations, B2B Frameworks and Law and the Internet. Learn To Identify the factors that drive
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CIW E-Commerce Designer Part 2 Product Marketing

Course Overview This course presents students with both theoretical and practical instruction on E-Commerce marketing. The instruction can be divided into two main parts: Web Marketing Goals and Online Product Marketing. In the Web Marketing Goals section, the student will be given an overview of marketing goals and strategies. This will include an examination of the various types of marketing
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CIW E-Commerce Designer Part 3 Site Usability

Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site usability. The instruction can be divided into three main parts: Site Usability, Consumer Service Methods, and Site Management. Learn To Identify the reasons for considering usability in
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CIW E-Commerce Designer Part 4 Site Implementation

Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site implementation. The instruction can be divided into two main parts: Site Creation Methods and Site Development. Learn To Identify the features of independent online storefront creation
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Self Development Motivating Yourself to Perform

...erformance. Achieve three goals to increase your motivation. Simulation Overview: In this simulation, you will be meeting with Carla Jackson, one of Icon's Human Resources Assistants. Through your questions, you will learn what motivation is, what its benefits are, and how you can use motivation to improve your performance.
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Self Development Increasing Your Assertiveness

...ix actions. Audience Individuals who want to learn to increase their assertiveness in their daily interactions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)
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Time Management Overcoming Challenges

...ive. Through Kathy's questions and your answers, you will increase your understanding of ways to minimize interruptions from visitors and co-workers, and you will learn some steps to making your meetings more productive. Unit 2: Controlling Information (0.5 - 1 hour) Follow steps to distinguish important information from unimportant information.
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Time Management Planning Your Day

...rall view of how to manage their time on a daily basis to increase their productivity. The program covers how to develop a daily plan, how to manage technology, and how say ''no'' to doing too much. The program focuses on planning, scheduling, and concentration skills. It also covers how to handle e-mail, the Internet, and the telephone productively. Learn To
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Motivation Series

The Motivation Series includes the following courses: Motivation: Fostering Employee Motivation Motivation: Motivating Through Rewards and Recognition Motivation: Empowering to Increase Motivation To review individual course descriptions, please return to the previous page and select the desired title(s).
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Moving from Technical Professional to Mgr Series Getting Started

...between old and new management style. Identify ways to increase your management skills. Simulation Overview: You are the Director of Development at Icon International. You are co-chairing a three-month review of Junior IT Manager, Matt Green with Katherine Cavanaugh, Senior IT Manager. You are concerned that Matt's team won't meet the IT departmental quarterly target of developing new
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Business Travel Safety Domestic Travel

...propriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the documents you should bring on your business trip. Identify the type of clothing you should pack for your business trip.
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Business Travel Safety International Travel

...rnational travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in foreign countries. Learn To Identify the elements of your trip you should research prior to
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Business Travel Safety Forming a Corporate Travel Safety Program

...yees will need to travel extensively. To prepare for this increase in travel, and in light of recent international emergencies, it has been decided to develop a travel safety program. You are meeting with Robin Carlson, a Human Resources Specialist, Dean Kramer, a Health and Safety Officer, and Bryce Drew, a Human Resources Assistant to develop a travel safety program for Icon. In this meeting,
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Creativity Innovation Increasing Personal Creativity

...elements of physical surroundings that you can control to increase creativity. Choose ways in which you can physically prepare yourself to be creative. Identify ways to increase your innocence. Use ways to be more adventuresome to reach a decision. Use the guidelines for generating good
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Creativity Innovation Promoting Team Creativity

...tivity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of a successful creative team. Identify roles that team members will play. Manage an individual who might hinder creative sessions.
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Home Networking With Windows XP

...ership, advancements in telecommunications technology and increase in teleworking and home business. Windows XP facilitates easy setup of a small network. This course introduces the concept of home networking, the technologies involved and the various possible topologies. It then covers planning and setup of a home network, security considerations and firewall use and troubleshooting guidelines
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Business Accounting Accounting for Assets

...ent assets. Through these questions and answers, you will increase your understanding of business accounting, including assets such as cash and cash equivalents and accounts receivables. Unit 2: Inventory (0.5 - 1 hour) Identify forms of inventory. Implement an internal control system to manage inventory.
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Business Accounting Accounting for Liabilities

...this topic. Through your discussion with Ronald, you will increase your understanding of liability fundamentals, as well as the accounting process that should be used when calculating the obligations and debt of a business. Unit 2: Long-term Liabilities (0.5 - 1 hour) Recognize ways long-term liabilities are reported on financial statements
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Financial Statements Reading Analyzing an Annual Report

Financial Statements: Reading and Analyzing an Annual Report teaches the student how to read and analyze an annual report and its notes of disclosure. The program details the characteristics, users, and components of annual reports and notes of disclosure that will help the student understand why it is important to create, analyze, and comprehend annual reports. Learn To
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Financial Statements Analyzing Cash Flows

...d he will be asking you a series of questions designed to increase your understanding of how to evaluate a company using different accounting methods, ways a financial statement impacts both your company and the overall economy, and how different financial institutions impact financial statements. Unit 2: Cash Flow (0.5 - 1 hour) Identify the purpose of the
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Budgeting Creating Analyzing a Budget

... she will be asking you a series of questions designed to increase your understanding of budgeting basics. Through her questions and your answers, you will be able to identify the purposes of budgeting, distinguish between different types of budgets, and list common the steps of the budgeting process. Unit 2: Compiling the Parts of the Budget (0.5 - 1 hour) Match each element of a
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Economics Basic Concepts in Microeconomics

...y curve. Explain the effects of an increase in both demand and supply. Explain the effects of a decrease in demand and an increase in supply. Explain the effects of an increase in demand and a decrease in supply. Outline Elastic Demand / Supply. Outline Inelastic Demand/ Supply.
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Interpersonal Communication Listening Skills

...etween hearing and listening. Increase your productivity by listening. Use critical listening skills. Recognize different listening problems. Resist distractions while listening. Audience This course is for managers and supervisors who are interested in improving their listening
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Interpersonal Communication Telephone Skills

... Take accurate messages. Increase your efficiency while on the telephone. Audience This course is for all employees who provide inbound and outbound telephone service. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total
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Advanced Interpersonal Communication Building Relationships

...r of different styles of cases your group manufactures to increase efficiency. You need to discuss this option with Roger as well as communicate your new title by using appropriate language. Unit 2: First Impressions and Building Rapport (0.5 - 1 hour) Identify three elements that influence first impressions. Apply guidelines to establish
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Advanced Interpersonal Communication Communicating with Co-Workers

...sion. It has been over two years since you received a pay increase, and you have requested this meeting to negotiate a raise. In preparation for this meeting, you analyzed what other Quality Control Managers in similar companies are paid. While Dean is an efficient and well-respected manager, there are some aspects of his personality the affect his interactions with his subordinates. To
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Recruiting Retention Internet Recruiting

... List ways to refine job postings to increase the number of qualified applicants. Identify steps for developing an Internet search strategy. Audience Managers, supervisors, and team leaders who are involved in the recruiting process or in the process of making sure employees remain satisfied in their positions. Deployment Options
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Recruiting Retention Keeping Your Good Employees

... job to discuss the various reasons the plant has seen an increase in employee turnover during the past year. Next, you will conduct an informal feedback session with Bruce Madison, a Line Supervisor for the second shift. Bruce has recently lost three key employees from his team, so your goal during this session is to determine why the employees left, as well as what can be done to prevent this
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360-Degree Feedback Max the Benefits of 360-Degree Feedback

... Demonstrate an understanding of how to increase employee involvement to ensure the success of 360-degree feedback. Identify the guidelines for ensuring that a 360-degree feedback program meets its organizational goals. Demonstrate an understanding of how to ensure that 360-degree feedback meets organizational goals.
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Decision Making Problem Solving Problem Solving Fundamentals

In Decision Making & Problem Solving: Problem Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled.
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Leadership Development Motivation

...rinsic and extrinsic rewards. Increase motivation within a team. Audience This course is for managers who want to improve their ability to motivate employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options Japanese, UK English, German Total Learning Time 2 to 4 hours
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Leading the Way Learning to Lead

... the work they've done to date and try to empower them to increase their performance and boost their productivity. The team has begun to trust and respect your leadership, but if the meeting isn't handled appropriately, that could change. Unit 3 : The Situation (1 - 1.5 hours) Identify the distinctions between managers and leaders. Identify the
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Delegation Understanding Delegation

...s who want to improve their delegation skills and in turn increase their own visibility as well as the team a a s visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Delegation Fundamentals (0.5 - 1
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Delegation The Delegation Process

...s who want to improve their delegation skills and in turn increase their own visibility as well as the team a a s visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Analyzing and Appointing (0.5 - 1
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Conducting Meetings Effective Meeting Communication

... are meeting with a team of employees to address a recent increase in customer complaints. Several shipments have arrived to customers late which is causing tension among the employees. It is your responsibility to correct both the shipping and the employee relation problems. Unit 3: Listening Effectively and Asking Questions (0.5 - 1 hour) Understand how listening
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Facilitation The Effective Facilitator

...s. The four of you are responsible for creating a plan to increase the team's sales volume during the next quarter. Although you are a member of the team, you will facilitate this meeting to encourage new thinking on the problem. Unit 3: Facilitative Strategies (0.5 - 1 hour) Facilitate a meeting using verbal strategies. Facilitate a meeting
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Managing the Expert Managing the Unique Needs of Experts

...he Internet. Recently, Market Researchers have tracked an increase in popularity of Internet-accessible training software. The trend has some executives concerned, so they have ordered the migration of all Icon training software to the Internet. In the first part of the simulation, you will meet Bruce and follow the guidelines for treating Bruce with professionalism. Your meeting will be brief
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Negotiating The Negotiation Process

...e that with three extra employees and an operating budget increase of $100,000 you can double your product's effectiveness. Although Maggie recognizes your need, she is trying to limit budget increases. She's willing to allow you one new employee and an operating budget increase of $50,000. In this meeting, you should follow the steps for conducting a successful and efficient negotiation and
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Managing High Performers Creating a Retention Strategy

Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. Learn To The importance of training
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Virtual Teams Participating in Virtual Meetings

... of a virtual team instructed to develop a plan that will increase the sales of Icon's office support equipment. Several members of the virtual team have traveled to New York to meet face-to-face for the team's three-day orientation session. Unit 3: Ensuring Virtual Team Effectiveness (0.5 - 1 hour) Identify factors that influence a virtual meeting's effectiveness.
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Brand Management Building Brand Equity

... provides. Explain the benefits of increased brand equity. Identify the sources of brand equity. Increase brand awareness. Improve brand image. Simulation Overview: In this simulation, you are the Brand Manager of the Platinum P2 Personal MP3 Digital Audio
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Commerce Server 2000 Design Impl Part 5 Infra Sec Admin

... features of Web Farms. o Add a server to a Web Farm to increase capacity. o Match Commerce Server 2000 support servers with their descriptions. o Configure SQL Server to use mixed mode for authentication. o Create a new SQL Server login account. o Create a new SQL Server data source to store user profile information. o Identify guidelines for monitoring performance. o Identify
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Telephone Skills Professionalism Through Basic Skills

...nvey a positive, professional image and use technology to increase your efficiency. In addition, you will learn how to organize and supply your workspace to maximize focus. Learn To Portray a positive image. Optimize efficiency through technology. Arrange the physical workspace. Identify and use resources. Audience All front-line managers, supervisors, salespeople, and
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Telephone Skills Handling Difficult Calls

...tomer care. Manage and deal with difficult calls. Increase call time efficiency. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning
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Motivation Fostering Employee Motivation

...yees with specific needs, how to build relationships that increase motivation, and how to help employees increase their own motivation levels. Learn To Determine the best way to lead employees with specific needs. Follow steps for building relationships that increase motivation. Follow guidelines for
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Motivation Motivating Through Rewards Recognition

... the authority to apply motivational techniques that will increase employee performance. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Rewards, Recognition, and Motivation (0.5 - 2 hours) Identify examples
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Motivation Empowering to Increase Motivation

...Increase Motivation, you will learn about empowerment by seeing how it can be used to increase motivation. You will learn how empowerment affects the workplace, how to overcome barriers that hinder empowerment, and how an empowerment plan can be developed. You will also learn how to recognize empowerment, the benefits of empowerment, and how to prepare to empower employees. By learning how to
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Business Travel Safety - Domestic Travel
In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events.
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Business Travel Safety - International Travel
In ''Business Travel Safety: International Travel,'' you will learn how to make travel preparations and international travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in foreign countries.
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The EXCEL Acronym Instilling Service Excellence
In advancing to new levels of customer service commitment, it's helpful to have an easy way to remember additional concepts that can make you a service superstar. Since the goal is customer service excellence, this course uses the word E-X-C-E-L as an acronym for five important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can
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Failure Mode and Effect Analysis
...ode and Effect Analysis (FMEA) methodology, companies can increase the scope for quality and reliability early in the development cycle. The FMEA helps keep products that fail to meet form, fit, or function requirements, from reaching the customer by helping to identify potential failures and recommending corrective action for fixing these failures or reducing their potential occurrence. This
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Design for X DFX
...logy changes. A number of approaches have been adopted to increase the efficiency of the product-development process. These approaches have become known cumulatively as "design for X" (DFX), where "X" denotes any key elements that are related to product development - manufacturing, production, cost, assembly, or recycling. Although DFX focuses on manufacturing, its related concepts and tools
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From Pedagogy Inc- I.V. Therapy Education
Wound Care in Todays Healthcare Environment


...h, or at risk for wounds. There are numerous factors that increase onea s risk of a difficult-to-treat wound. With an aging population and an expanding number of individuals with diabetes mellitus, which is associated with wounds of various types, nurses in all settings need a working knowledge of skin integrity issues, including risk factors associated with altered skin integrity,
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Wound Care in Todays Healthcare Environment
From Crime and Trauma Scene Decontamination Training Academy
Crime Scene Cleaners Training Academy








...November.
Please be advised that there will be a price increase scheduled for December 15th 2010.
If you should have any questions, please do not hesitate contacting us via Telephone: 866. 361. 3223 or via eMail: admin@CTS-Decon-Training-Academy. com
The Following Link is to a Video of one of our Pre-Hands-On Training Mockup Scenerio
http://www. youtube. com/ watch? v=fhNdAVlJ7ig
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Crime Scene Cleaners Training Academy
From SowellEAC
SowellEAC Online Enterprise Architect Certification Program



... of the art and science of Enterprise Architecture and to increase their ability to contribute to an Enterprise Architecture team.
Approach: The approach taken in this program is to be as practical as possible. Some theory and philosophy are required, but the aim at all times is to give the students practical techniques they can actually use in their work starting with what they learn on
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SowellEAC Online Enterprise Architect Certification Program
From Training Partners Plus, Inc
Retail Basics Sales and Service
This course concentrates on associate basic sales and service skills that are needed in order to create a positive shopping experience and increase sales opportunities. To ensure effectiveness, the Sales and Service Skill Standards, developed by the National Retail Federation (NRF), have been integrated through the course.
Includes examples from the following retail sectors:
Hospitality,
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Greeting Customers


Store associates will learn when and how to greet customers in order to create a positive shopping experience and increase sales opportunities.
Includes examples from the following retail sectors:
Grocery, Clothing, Gift Shop, Hardware, Music, Car Dealership, Florist, Department Store
more...
Suggestive Selling
Store associates will learn when and how to use three suggestive selling techniques to provide great customer service and increase store sales.
Includes examples from the following retail sectors: Mena s Clothing, Womena s Clothing, Hardware, Grocery, Gift and Books, Wine Store,
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From Certified Foreclosure Agent Program
Rights and Duties of the Parties 230
As a real estate agent it is critical that you understand the rights and duties of all the parties involved in the commercial foreclosure process. Whether it's a borrower, lender, servicer, Guarantor and/ or receiver to the foreclosure process, you need to know how to handle each individual situation. In this course you will learn about different states of default, technical defaults, timelines,
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Jump Start a Booming REO Business 230

...ams nationwide - distressed real estate sales continue to increase while traditional sales struggle.
Large amounts of money are changing hands every day as lenders attempt to balance their books and move inventory as efficiently as possible. As a result, REO agents who have forged solid relationships with lenders are reaping the rewards with a seemingly endless supply of transactions.
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From 6P International, LLC
Customer Service
Customer service plays an important role in almost all aspects of business. Good customer service is essential in order to increase sales (products or services) and compete in a market. This course gives you a basic knowledge of customer service, how customer service representatives can enhance the quality of customer service, vital points to remember when dealing with healthcare facility
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From Requirements Solutions Group
Improving the Testability of Requirements

This online, self-paced course presents business analysis techniques for improving the measurability of a requirement statement (whether you wrote the original or not). Being able to measure a business requirement will increase the probability that the developers will understand - and deliver - what you ask for. A powerful by-product of this rule is that when you ask how will you measure or know
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From B. F Environmental Consultant Inc
Six Sigma Training and Certification- Green Belt Training




The Six Sigma Greenbelt online program provides an overview of the Six Sigma concepts and tools including Six Sigma deployment practices, project development, and the DMAIC problem-solving approach. Six Sigma is a Quality Improvement methodology structured to reduce product or service failure rates to a negligible level (roughly 3. 4 failures per million opportunities). To achieve six sigma
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From Star Leadership, Inc
A Step-by-Step Guide to Conflict Resolution


...y managed, it has the potential to destroy relationships, increase absenteeism, create health problems, and lead to waste of time, talent, and money spent on litigation. All of these consequences negatively impact productivity. This seminar will enable you to better understand sources of conflict. It will teach you skills for effectively managing it.
In this seminar, you will learn:
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From B. F Environmental Consultant Inc
Building Analyst Quick Start Program BPI BA Certification



This Building Performance program was developed and written in partnership with nationally recognized building science experts. The two online courses are full of scientific facts, interactive exercises, pictures, videos, graphics, and information and the courses are recognized by North American Technician Excellence and Building Performance Institute for continuing education hours. In addition to
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From Corexcel
Managing in a Modern Organization


...overs the fundamentals of management and how managers can increase their effectiveness in todaya s organizational settings. The material in the course is based on the book "Principles of Management" by D. Quinn Mills.
Management philosophy has undergone many changes over the years and understanding how to be most effective today can make all the difference. This course will help you
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Time Management


...ting, outsourcing key tasks, and employing technology can increase productivity and allow a manager to dedicate his or her time where it will be best utilized.
Every manager has the same amount of time; it is how that time is used that will determine how successful they will become. Effective time management can make all the difference when it comes to achieving your goals!
Learning how to
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HealthMax Software Project Management Simulation


This online project management simulation is designed to allow the learner to play the role of a project manager on a new product development project. The company HealthMax Software is working to develop HealthRecords, a revolutionary medical records software system and the learner plays the lead project manager. Being a smaller company, the success of this project is extremely important to the
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From Resources Unlimited
DiSC Profiles
DiSC is a model of human behavior that helps people understand "why they do what they do." The DiSC dimensions of behavior (Dominance, influencing, Steadiness, and Conscientiousness) make up the DiSC model and interact with other factors to describe human behavior.
Organizations worldwide have embraced DiSC to reduce conflict, build stronger teams, reduce stress, increase sales, improve
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From Dbametrix Solutions
Oracle Database 11g 2 days DBA


Oracle 11g DBA for 2 days course for busy and quick learner.
DBAMETRIX is providing Online Training, Online Training videos and Online IT Training of Oracle DBA courses. We are offering following all Oracle DBA courses as e-learning using web based online training. Expert Instructor provides you maximum benefit for your valuable investment for learning Oracle DBA in depth. Topics/ Modules are
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Oracle Database 10g 2 days DBA

2 days DBA courses are made for fast track and crash courses of Oracle DBA. It is fully designed by Oracle.
DBAMETRIX is providing Online Training, Online Training videos and Online IT Training of Oracle DBA courses. We are offering following all Oracle DBA courses as e-learning using web based online training. Expert Instructor provides you maximum benefit for your valuable investment for
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From Serebra Learning Corporation
Negotiating to Mutual Benefit
The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer
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Sales Negotiations Fundamentals of Negotiation
...d how best to prepare effective negotiation strategies to increase profitability in your sales cycle. You will also learn what it takes to develop and build mutually beneficial negotiation relationships, as well as best practices in improving your negotiation communication among new and existing business relationships. Additionally, you will learn how to prepare a strong foundation by exploring
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ITIL The Service Desk and Incident Management
... external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction. The delivery and support of IT services are divided into core processes within ITIL. This
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ITIL Configuration and Release Management
...nly if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The delivery and support of IT services are divided into core processes within the IT infrastructure library (ITIL). This
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Overcoming Internal Customer Service Problems
Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
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Customer Satisfaction Analysis and Implementation
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
more...
Information Technology IT Industry Overview Version 1
... the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This
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Succeeding Through Teamwork Motivate Teams to Excel
This course introduces several strategies to motivate team members to achieve their goals, then sustain this focused energy over time. Professionals who want to work more effectively with others to achieve shared goals.
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Working Collaboratively Communicate Your Goals
Working Collaboratively: Communicate Your Goals, is the tenth of fourteen courses in this curriculum. After the completion of this course you will be able to list the guidelines for communicating your needs and identify guidelines on how to give and receive feedback. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by
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Evaluating Internal Assignments
So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Evaluation and Review
...n external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This course will help you review any consulting project, bring about successful handoff to the client, and enable you to identify improvement opportunities to continue your own personal development. Anyone with some specialist knowledge and general management
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Introduction to IT Project Management
...increase your effectiveness as a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT projects. You will
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The Life Cycle of an IT Project
... that will decrease the risk of something going wrong and increase your chances of a successful project. "The Life Cycle of an IT Project" will give you the knowledge and skills you need to define the activities involved in your project's development process. You'll learn how to determine whether each phase of development meets the requirements of the life cycle structure. You'll also learn
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Managing Efficiencies of IT Projects
Are you delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process
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Project IT Management Simulation - The Early Stages
...ch, the company has been very successful and continues to increase its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for online purchasing of vehicles for national delivery. With the new web site, a customer will be able to choose the year, model, and options of their new vehicle and then
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Project IT Management Simulation - Design to Rollout
... company has been very successful and enjoys a continuous increase in its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for online purchasing of vehicles for national delivery. With the new web site, a customer will be able to choose the year, model, and options of their new vehicle and
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Working with Difficult People Respond to Challenges
Working with Difficult People: Respond to Challenges, is the thirteenth of fourteen courses in this curriculum. After the completion of this course you will be able to demonstrate several techniques to effectively handle minor and periodic personality differences. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by
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Working with Difficult People Cope With Continued Conflict
Working with Difficult People: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an
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Expanding Time Develop SMART Goals
Expanding Time: Develop SMART Goals, is the fifth of fourteen courses in this curriculum. After the completion of this course you will be able to pinpoint the benefits of time management and identify the guidelines for defining goals. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to
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Expanding Time Remove Your Barriers
Expanding Time: Break Time Barriers, is the sixth of fourteen courses in this curriculum. After the completion of this course you will be able to identify the steps you should take to avoid procrastination, identify how to minimize interruptions from people at work and identify how to avoid perfectionist tendencies in your work. The Stress Management curriculum presents easily adopted techniques
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Expanding Time Focus on What is Important
Expanding Time: Focus on What is Important, is the seventh of fourteen courses in this curriculum. After the completion of this course you will be able to list the steps that convert goals into prioritized tasks, list guidelines for effective scheduling and list guidelines for successfully implementing a prioritized and scheduled task list. The Stress Management curriculum presents easily adopted
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Working Collaboratively Assert Your Influence
Working Collaboratively: Assert Your Influence, is the eighth of fourteen courses in this curriculum. After the completion of this course you will be able to list the benefits of influencing and contrast the skill of influencing with controlling and advising. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating
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Working Collaboratively Build Rapport Gain Trust
Working Collaboratively: Build Rapport, Gain Trust, is the ninth of fourteen courses in this curriculum. After the completion of this course you will be able to identify principles for creating and maintaining rapport, list the steps in listening authentically and identify three distinct question types. The Stress Management curriculum presents easily adopted techniques for today's busy
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Working Collaboratively Extend Your Influence
Working Collaboratively: Extend Your Influence, is the eleventh of fourteen courses in this curriculum. After the completion of this course you will be able to classify influencing styles, identify guidelines for broadening your range of influence through networking and identify guidelines for resolving an impasse. The Stress Management curriculum presents easily adopted techniques for today's
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Working with Difficult People Recognize Work Styles
Working with Difficult People: Recognise Work Styles, is the twelfth of fourteen courses in this curriculum. After the completion of this course you will be able to identify reasons why a person may be problematic to work with and select the most appropriate response to individuals who exhibit specific patterns of behavior. The Stress Management curriculum presents easily adopted techniques for
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Balancing Stress Devise a Stress Control Plan
Balancing Stress: Devise a Stress Control Plan, is the fourth of fourteen courses in this curriculum. After the completion of this course you will be able to implement guidelines for assertiveness in life, classify behavior types in terms of a widely used and accepted model, identify strategies to modify behavior types and develop an action plan for tackling stress. The Stress Management
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Balancing Stress Measuring Stress
Balancing Stress: Measuring Stress, is the first of fourteen courses in this curriculum. After the completion of this course you will be able to describe the social and personal costs of stress and assess your stress levels. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All
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Balancing Stress Simple Solutions for Stress
Balancing Stress: Simple Solutions for Stress, is the second of fourteen courses in this curriculum. After the completion of this course you will be able to list healthy dietary, exercise and relaxation principles and identify natural ways to combat stress. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating
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Balancing Stress Stress Relieving Habits
Balancing Stress: Stress Relieving Habits, is the third of fourteen courses in this curriculum. After the completion of this course you will be able to recognize how to overcome stress inducers using mental strategies, implement guidelines for managing your daily work and identify planning principles to help you realize your goals in life. The Stress Management curriculum presents easily adopted
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Developing Fundamental Critical Thinking Skills
You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental
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Personal Accountability Working for Your Inner Boss
Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform
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Self-empowerment Managing from Within
Have you ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and
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Goals and Goal Setting
Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet
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Business Professionalism Simulation
Everyday business activities require a determined effort to fulfill. Schedules must be kept; deadlines must be met. To ensure productivity remains on target, business professionals must possess refined skills in setting priorities, managing daily tasks, and maintaining personal accountability. The Business Professionalism Simulation is designed to enable participants to develop the skills
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Increasing Your Emotional Intelligence
In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by
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Getting Results through Communication
When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various
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Managing Anger in the Workplace Simulation
Like most people, you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger, but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable, it's important to minimize your angry thoughts, emotions and behaviors, and channel your energy
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Leadership and the Knowledge Worker
What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual
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Leading from the Front Line Simulation
In this simulation, you will be tasked with serving as a networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your
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Coaching Personalities and Teams Simulation
...ther fine candies. Due to changing consumer tastes and an increase in the average age of Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the candy's older and loyal consumers. The Marketing Director and Team Lead at Dulce
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Managing the Delegated Environment
...increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing the Delegated Environment" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making,
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Managing and Rewarding Top Performers
Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a
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Behavior Putting Your Best Foot Forward
Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new
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Elements of Marketing Strategy
You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their
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Record Retention
... and federal law. While disposing of too many records can increase a company's legal exposure, disposing of too few records increases the costs of storing the records. In this one-hour course, you'll learn how to identify which records must be retained and for how long, the different formats in which records may be stored, techniques for record disposal, and how to make sure your record
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The Sarbanes-Oxley Act of 2002
On July 30, 2002, President Bush signed into law the Sarbanes-Oxley Act of 2002. Sparked by a wave of dramatic corporate and accounting scandals, this federal securities legislation attempts to combat corporate fraud and to enhance the accuracy and reliability of corporate disclosures made pursuant to the securities laws. The act's provisions have helped to enhance audit committee responsibility
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Visual Basic 6 Introduction Part II
...ced to various controls and functions that can be used to increase the functionality and usability of programs. This unit also discusses the importance of input validation and how to implement input validation measures in a program. Related Exam: Microsoft Exam #070-176: Designing and Implementing Desktop Applications with MS Visual Basic 6.0. This course is intended for those wishing to gain
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Windows 2000 - Internet and Extranet Security
To enable students to design inbound and outbound Internet security solutions and secure partner access to network and to provide an overview of PKI and enable students to design PKI security solutions Students preparing for Microsoft exam 70-220; personnel in medium to very large computing environments that use the Windows 2000 network operating system
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OS 390 MVS JCL Intermediate
...38053). This intermediate course introduces techniques to increase the student's effectiveness as a system user and JCL programmer. The course discusses special DD statements that can extend the student's capabilities and provide relief from repetitive coding in JCL. In particular, students will learn to use backward references that copy data set specifications from one DD statement to another.
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OS 390 MVS JCL Advanced
...53, 38054). This advanced course introduces techniques to increase effectiveness as a system user and JCL programmer. The course reviews and extends basic concepts and skills related to the use of procedures. A review of addition, override, and nullification statements that enable procedures to be modified at execution time to meet particular processing needs is included in this course. The
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OS 390 Introduction to ISPF
...m, and has been used extensively by OS/390 programmers to increase productivity of host-based application development projects. The course also provides an overview perspective of the Software Configuration Library Manager (SCLM) an installable option of ISPF and ISPF Client/Server.This course is designed for programmers who develop ISPF application dialogs, system analysts, and system
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Troubleshooting Wireless LAN Installations
In this module, we discuss the more common obstacles to successful implementation of a wireless LAN, and how to troubleshoot them. Wireless LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds.
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Manageability Enhancements in Oracle9i
To describe the manageability enhancements of an Oracle9i database Oracle database administrators; developers interested in the technical aspects of Oracle9i database
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Intro to Outlook 2003
The Introduction to Outlook 2003 course is the first course in the Microsoft Outlook 2003 curriculum. This course introduces the Microsoft Outlook 2003 environment and describes its features. The course provides the students hands on training on the concepts of configuring e-mail accounts for composing, customizing, sending and receiving e-mail messages. The course also teaches the students to
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Training and Facilitation: Decision Making


MAXIM TRAINING Improving the effectiveness of decision making has many benefits for individuals and the organisation. This course demonstrates an effective decision making process which will help you improve your performance. The overall objective is to help you increase the effectiveness of decisions you make at work. When you've completed the course you will be able to:
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Leadership and Team Development: Appraisal Interviewing


MAXIM TRAINING Appraisal Interviewing is one of the key management techniques for evaluating and monitoring peoples' performance at work. Most organisations have their own formal appraisal interviewing system. This course supplies a comprehensive guide to developing your skills in appraisal interviewing whatever the formal system adopted by your organisation. The course looks at all aspects of
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Business Travel Safety Domestic Travel
In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. The target audience for this program is
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Business Travel Safety International Travel
In ''Business Travel Safety: International Travel,'' you will learn how to make travel preparations and international travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in
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Quality Management The Quality Management Process
Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Managers, supervisors, or team leaders who need to learn how to implement
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Quality Management Quality Management Tools
Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,
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Quality Management Business Process Improvement
Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.
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Web Server Concepts
E-business defines the future of the organization today. Getting the right information to the right person at the right time defines success. The use of the World Wide Web has tremendously increased in the recent times. The server technology plays an important role in the development of the World Wide Web. With the increasing use of the Internet, there has been a significant increase in the use of
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Home Networking with Windows XP
...ership, advancements in telecommunications technology and increase in teleworking and home business. Windows XP facilitates easy setup of a small network. This course introduces the concept of home networking, the technologies involved and the various possible topologies. It then covers planning and setup of a home network, security considerations and firewall use and troubleshooting guidelines
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Advanced Six Sigma - The Define Phase of DMAIC
Six Sigma is a focused concerted effort to achieve a zero-defect quality level. Using Six Sigma you can measure how many defects you have in a process and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma you will use the concepts of Six Sigma and apply them to an organization. You will identify problems customer
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Industrial Safety - Back Safety
Back discomfort and body fatigue can result if work has to be preformed in awkward postures or involves excessive lifting. This course is designed to identify and correct these. By identifying and correcting these actions employee health and morale will increase. Employers will also benefit from the decreasing medical costs and employee turnover as well as increasing productivity and product
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Telephone Skills: Understanding Basic Professionalism on the Phone
In Telephone Skills: Professionalism Through Basic Skills you will learn to effectively perform basic telephone skills. You will also learn how to convey a positive professional image and use technology to increase your efficiency. In addition you will learn how to organize and supply your workspace to maximize focus.
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Excelling at Customer Care: Increase Sales via Service
...Increase Sales via Service is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of being sales oriented identify the difference between features and benefits and identify questioning techniques that increase sales and customer satisfaction. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer
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Time Management: Planning Your Day
Time Management: Planning Your Day gives students an overall view of how to manage their time on a daily basis to increase their productivity. The program covers how to develop a daily plan how to manage technology and how say ''no'' to doing too much. The program focuses on planning scheduling and concentration skills. It also covers how to handle e-mail the Internet and the telephone
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Creativity and Innovation: Promoting Team Creativity
Creativity and Innovation: Promoting Team Creativity offers the student information required to organize creative teams conduct effective team sessions and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process.
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Professional Selling Over the Phone: Preparation and Strategies
Professional Selling Over the Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition the program offers the student examples of communication techniques such as implementing components of an effective voice
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Motivation: Fostering Employee Motivation
In Motivation: Fostering Employee Motivation you will learn how managers can successfully motivate employees by measuring and building the motivation levels of their employees how to determine motivational responsibility and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs how to build relationships that increase motivation and how
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Motivation: Empowering to Increase Motivation
...Increase Motivation you will learn about empowerment by seeing how it can be used to increase motivation. You will learn how empowerment affects the workplace how to overcome barriers that hinder empowerment and how an empowerment plan can be developed. You will also learn how to recognize empowerment the benefits of empowerment and how to prepare to empower employees. By learning how to decide
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From Nova Training and Development
Disinfections of Water Mains and Storage Facilities
....
As regulatory body system maintenance expectations increase, so also does the frequency of tower and reservoir inspections, repairs and re-commissioning. This section of the course covers the process from the setting of frequencies to the final disinfection and re-commissioning.
A review of bacteriological parameters and their specific purposes are also discussed.
Successful
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From Management Development Associates (NA) Inc.
Building Better Formulas in Excel




- MDA Training -
Learn how to build better formulas in Excel 2007 / 2003. This course will guide you in using industry standard methods and techniques to help you increase the accuracy of your financial model and speed up your model building process. Desktop widgets are available as part of the course to provide you with additional video assistance.
Objectives:
1) Build flexibility
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