Online Increase eLearning

Excel 2002 Basic ...on The Percent Style Button The Comma Style Button The Increase Decimal Button The Decrease Decimal Button The Outside Border Button The Fill Color Button The Font Color Button Accessing Hidden Buttons The Increase Indent Button Undoing The Last Action Undoing Multiple Actions Simultaneously Displaying The Office Assistant Hiding The Office Assistant Closing Excel Lesson 2:  more...

Powerpoint 2002 Basic ...electing Text Changing The Font Changing Font Size The Increase Font Size Button The Font Dialog Box Applying A Text Effect Previewing Changes Adding Bulleted Text Creating A New Bullet Creating A Subordinate Bullet Selecting Placeholder Contents Deselecting Text Applying A Background The Background Dialog Box Slide Outline View Saving Your Work The Save As Dialog Box Closing A  more...

Word 2002 Basic ...tton The Bullets Button The Decrease Indent Button The Increase Indent Button The Outside Border Button The Font Color Button The Line Spacing Button The Highlight Button The Horizontal And Vertical Rulers The First Line Indent Marker The Hanging Indent Marker The Right Indent Marker The Left Indent Marker Accessing The Office Assistant Hiding The Office Assistant Closing Word  more...

Managing and Rewarding Top Performers Managing and Rewarding Top Performers Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and  more...

Introduction to External Auditing Introduction to External Auditing Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the  more...

Configuring Windows Vista Applications ...cations and improvements to existing ones are designed to increase security, productivity and ease of use. The default applications and features included with the Vista operating system depend on the version of Vista that is installed. This course covers many of these new applications and upgrades and explains their use and configuration. New applications include Windows Sidebar, Windows  more...

Interpersonal Communication Communicating Assertively Interpersonal Communication: Communicating Assertively Effective communication in the workplace can be a balancing act. If you're too passive, you may have trouble getting others to do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into  more...

Record Retention ... and federal law. While disposing of too many records can increase a company's legal exposure, disposing of too few records increases the costs of storing the records. In this one-hour course, you'll learn how to identify which records must be retained and for how long, the different formats in which records may be stored, techniques for record disposal, and how to make sure your record  more...

ITIL reg and the Service Lifecycle ITIL® and the Service Lifecycle ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal  more...

Pandemic Flu Awareness Pandemic Flu Awareness In October 2005, the Centers for Disease Control (CDC) estimated that if pandemic flu was to hit the US, approximately 200,000 to 2 million people could possibly die. This was based on models from past pandemics the Spanish Flu (1918), the Asian Flu (1957), and the Hong Kong Flu (1968). The government further estimates that up to 40 of the workforce could be absent  more...

Using Business Tools to Manage Sales Teams Using Business Tools to Manage Sales Teams Managing your team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked  more...

Motivating a Winning Sales Team ...n how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep sales teams motivated by creating a team identity, building team morale, and rewarding your team. You'll discover how to set sales team goals, help individual team members create performance-development plans, and monitor their  more...

Windows Server 2003 Physical Network Security Windows Server 2003: Physical Network Security Microsoft To outline the decisions and considerations for securing VPNs and wireless networks, and for using IPSec to increase security  more...

Special Design Tools in Design for Six Sigma Special Design Tools in Design for Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma offers many techniques and strategies to improve an organization's processes. This course covers the strategic and tactical special design tools that can be utilized as a Six Sigma team designs products, processes, or services. Strategic special design tools like Porter's five forces model, portfolio  more...

Creating Interactive Pages in Dramweaver CS4 ...ll appeal of a site. Dreamweaver CS4 allows developers to increase web site interactivity by using forms and behaviors. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily visually design and deploy interactive interfaces, including visual transitions. This course provides an overview of form creation  more...

The Voice of Leadership Effective Leadership Communication Strategies ...omplementary style that helps communicate their objective increase productivity, company morale, and the overall success of the organization. This course covers the role of communication in leadership and how leaders can effectively communicate their objectives to their teams. It considers the appropriate leadership communication styles that can be implemented for various leadership objectives  more...

The Voice of Leadership Self-Assessment Motivation ...far you've come, and knowing what areas need improvement, increases your motivation to continue to grow as a leader. You can change your behaviors and increase your motivation by learning. This course covers techniques leaders can use to carry out a self-assessment, such as reflective journaling, using surveys and checklists, and conducting 360-degree feedback. It also provides you with ways to  more...

Creating Sustaining a Customer-Focused Organization Creating & Sustaining a Customer-Focused Organization To create a customer-focused organization, you need an in-depth understanding of what types of customer-focused tools and solutions are available. And you must know the level of customer focus that you're seeking to achieve. As a manager, you also need to know how to select the most appropriate implementation strategy that aligns with  more...

Performance Appraisal Essentials Conducting Traditional Appraisals ...ur direct reports improve below average performance. This increases productivity and helps you build better relationships with your team. To increase your comfort level with conducting appraisals, you should try to become familiar with the areas to be covered during the actual meeting and with skills and techniques for addressing the appraisee. This course describes ways to prepare for  more...

CISSP Domain Application Development Security ...sses of the application. This course discusses methods to increase the security of application development and thwart attacker attempts to manipulate code. It also covers application and database development models and how choosing the right model supports security. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information Systems Security  more...

The Active Directory Infrastructure in Windows Server 2008 ...king, and performance, Windows Server 2008 is designed to increase reliability and flexibility to any server infrastructure. Read-only domain controllers are introduced and described in this course, with demonstrations on how they can help improve security, generate faster logon times, and create more efficient resource access. Aligning with Microsoft exam 70-640 objectives: TS: Windows Server  more...

Cisco IINS 1 0 Network Security Principles II ...ples behind operations security and how correct practices increase security, including security testing, a secure life cycle, and business continuity planning. In addition, it reviews how increasing network security threats demand comprehensive network security policies, and describes the main activities in each phase of a secure network life cycle. Implementing the Cisco Self-Defending Network  more...

Reducing Waste Streamlining Value Flow Using Lean ... Eliminating waste is one of the most effective ways to increase the profitability of any organization. Processes either add value or waste to the production of a product or service. The seven wastes originated in Japan, where waste is known as muda. Seven types of waste were originally identified by Toyota's Chief Engineer Taiichi Ohno. Identifying and eliminating these wastes is one of the  more...

Configure Network Access in Windows Server 2008 ... configuration. Remote and mobile users are continuing to increase in numbers with the wide availability of high-speed and wireless Internet access. This course discusses how Windows Server 2008 provides those clients with VPN access, offering support for security mechanisms including a range of tunneling techniques, network and wireless authentication protocols, and access control using the  more...

Configuring DNS in Windows Server 2008 ...rs provides primary read-only zones that add security and increase network efficiency. This course explores configuring DNS in Windows Server 2008, including Global single names, DNS Lookup features and DNS Zones. The course is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active Directory, Configuring. Passing this exam completes the requirements  more...

EMC Storage Products ...C storage products provide the means to allow business to increase their efficiency, while decreasing their long-term overhead. This course examines the EMC CLARiiON, EMC Symmetrix, the Direct Matrix architecture, the Navisphere Manager GUI, EMC Celerra, EMC Connectrix, EMC Centera, NetWorker, ControlCenter, local replication solutions, and remote replication. This course helps to prepare the  more...

Storage Virtualization ...and more prevalent in modern networks as IT staff seek to increase availability, without increasing hardware and bandwidth costs. This course examines what virtualization is and the technologies that can be used to accomplish virtualization. This course also examines different types of virtualization technologies, the SNIA virtualization taxonomy, block-level and file-level virtualization  more...

Designing Data Security High Availability in MS Win Server 2008 ...e Windows Server 2008 features that they can implement to increase system and data availability. This course explores features that help secure systems and resources, including the ability to use Group Policy to control the use of removable USB media, and the implementation of BitLocker Drive Encryption. Administrators should also consider the use of Active Directory Rights Management Services  more...

The Consumer Electronics Industry Overview Version 1 ...apt quickly. In addition, they face challenges related to increased regulation, and the need to continually lower prices to move their products off the shelves. But top industry players are able to adopt effective strategies to remain successful. For example, they might focus on improving their business and manufacturing processes in order to reduce their costs and thereby absorb the lower  more...

Diversity and You Diversity and You Just as organizations must respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual. To understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively  more...

Managing Experienced Managers ...s more efficiently, reduce overall employee turnover, and increase the organization's performance. In this course, you'll learn about a range of techniques for investing in your managers to establish their long-term commitment to the organization. In particular, you'll learn how to develop their competencies and skills through coaching. Finally, you'll learn how to identify signs of  more...

Competitive Marketing Strategies Analyzing Competitors Competitive Marketing Strategies: Analyzing Competitors To formulate successful competitive marketing strategies for your organization, you need to understand your competitors. Who are your key rivals and what drives their marketing decisions? What do they do well and where do they miss the mark? Gathering and analyzing this kind of information is the starting point for developing effective  more...

Competitive Marketing Strategies Selecting Implementing Strategies ...ain market share, minimize the impact of competitors, and increase revenues. These outcomes can only be achieved, however, if organizations understand how to translate their competitive advantages into winning strategies. This course describes the different types of competitive advantages that can help an organization distinguish itself from the competition. It outlines how to choose the most  more...

Customer Driven Process Improvement Basic Framework ...customer needs drive your process improvement efforts can increase the chances that your product or service will be favored by customers - the most important stakeholders in your business. Customer satisfaction is critical to the survival of any business. And organizations that focus on improving processes so that they can produce what customers want and need are likely to be more successful  more...

Creating Interactive Web pages in Dreamweaver CS3 ...ll appeal of a site. Dreamweaver CS3 allows developers to increase web site interactivity by using forms and behaviors, and enables users to organize site components into layers. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily visually design and deploy interactive interfaces, including visual  more...

BIS Export Controls and Antiboycott Provisions ...e not sanctioned by US policy. This course is designed to increase awareness of the authority of the EAR and the responsibilities of organizations and individuals to comply with them. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course  more...

Cisco IUWNE 1 0 WLAN Security Basics ...some of the advanced features that Cisco networks have to increase wireless network security. This course also explains the configuration of basic WLAN security and describes centralized WLAN authentication. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam objectives for describing 802.11 authentication and encryption methods including  more...

The Oil and Gas Industry Overview Version 3 ... transportation by running engines in motorized vehicles, increase food production through fertilization, and create plastics for countless uses. The industry uses a supply chain to provide oil and natural gas products from locations around the world and deliver them to consumers throughout the world. Industry players adopt unique strategies to overcome the challenges of supplying a  more...

Rebuilding Trust Rebuilding Trust Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and  more...

Meeting the Needs of Your Experts ... the workplace. Learning to meet these needs can help you increase the productivity, retention, and quality of work of your experts. This course explores what experts want from their managers and introduces strategies for providing the best possible work environment for them. It helps you understand the unique characteristics of the experts on your staff; recognize what they want from you,  more...

Creating Interactive Web Pages in Dreamweaver CS5 ...ll appeal of a site. Dreamweaver CS5 allows developers to increase web site interactivity by using forms and behaviors. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily visually design and deploy interactive interfaces, including visual transitions. This course provides an overview of form creation  more...

Getting Started with Lotus Notes 8 Using Mail ...llaboration software. Notes 8 has many features that help increase end users' productivity and manage scheduling, allowing them to streamline the way they work. The core component of the application remains its robust e-mail functionality. This course explores the updated user interface of Notes, and introductory topics on Lotus Notes Applications and using the built-in help system. Also  more...

Medical Secretary Certificate Program (Office 2007) By increasing your skills you may increase your salary as a Medical Secretary. This program of study that takes up to 6 months to complete. All necessary materials needed to take this course are included.  more...

Medical Secretary Certificate Program with Typing Component (Office 2007) By increasing your skills you may increase your salary as a Medical Secretary. This program of study that takes up to 6 months to complete. All necessary materials needed to take this course are included.  more...

Office 97 Intermediate This intermediate course introduces students to the more powerful aspects of Word, Excel, Access, Powerpoint, and Outlook 97. As users get more familiar with this intermediate course, they will increase the possibilities of what they can create with these applications.  more...

Word 97 This course is designed to familiarize users with key features of Microsoft Word 97 that will help them create, edit, and modify their text-based documents easily. Students will learn the introductory, intermediate, and advanced features of Microsoft Word 97. The course will start by touching on basic and necessary tools, and then will increase the possibilities of what students can create in the  more...

Word 97 Level 2 This course is designed to familiarize students with the intermediate features of Word 97 so they can increase the possibilities of what they can create with this application. Some skills they will learn include formatting paragraphs by using indents, line spacing, and tab stops; applying borders and shading; and using AutoText.  more...

Dramatically Increase Sales With Minor Web Site Changes and Adjustments! ...ple javascript code for your web site that you can use to increase your sales! I`ll even show you the simple steps to set up this code. This code will help you to obtain your visitor`s name and email address (with their permission, of course) and follow up with subsequent sales letters - greatly increasing your chances of making the sale! Follow up is one of the most important aspects of making  more...

The Cure For What Retails You This course explores how to increase retail sales. During this course, students will explore ways to increase their retail sales. The course works for all levels of retail sales from general sales staff to management but also addresses concerns of small business owners.  more...

Certificate in Technical Writing ...ation management positions. Advance career objectives and increase salary in the workplace. FAQ Common Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to take these online courses under stringent guidelines to gain a high quality educational and  more...

Certificate in Technical Writing for Current Technical Writers ...ation management positions. Advance career objectives and increase salary in the workplace. Frequently Asked Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to take these online courses under stringent guidelines to gain a high quality educational and  more...

Build a Powerful Marketing Strategy--Instructor-Led ... big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added  more...

Build a Powerful Marketing Strategy--Self-Directed ... big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value,  more...

Career Assessment Profile ...ce and will point you to the areas you need to work on to increase the likelihood of your success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. Career  more...

Entrepreneur Assessment Profile ... the leap, and points to the areas you need to work on to increase the likelihood of success. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. Entrepreneur  more...

Leadership Assessment Profile ... you want, and points to the areas you need to work on to increase the likelihood of success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. Leadership  more...

Negotiate to Win A Trump U Course- The most critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this  more...

Significantly Increase the Value of Any Property--Instructor-Led ...r property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete this course within a  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...th screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots to develop training sequences, illustrate documentation, develop GUI prototypes, support  more...

7 Steps to A Lot More Sales ... hidden sales opportunities discovered for exponential increases in sales and profits of 25%-100% or more in as little as 60-90 days without spending more money on traditional advertising! The course has proven to create sales and profit increases in all types of businesses regardless of size and in all types of industry retail, wholesale, manufacturing, services and professional  more...

Accelerate your Business Growth--Instructor-Led A Trump U Course- Business is dynamic. If you`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of  more...

Accelerate your Business Growth--Self-Directed A Trump U Course- Business is dynamic. If you`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of  more...

Comprehensive Leadership Training ... not only put their teams on a higher trajectory but also increase the pace of their own careers. This course intends to sharpen the leadership skills of managers and would be managers. The course takes a comprehensive look at leadership from most perspectives so as to give the trainees a deep understanding of the roles that they are playing or may be expected to play. At the end of the  more...

Conducting Business in Latin America ... between the United States and Latin America continues to increase, as does the demand for individuals who understand this unique region. Latin America is rich with resources and consumer demand for U.S. goods. This course provides students with the knowledge needed to conduct business in the region and market themselves to international businesses. Conducting Business in Latin America Welcome  more...

Find and Purchase Income Producing Properties--Instructor-Led ...an earn you those big-time returns. And you will learn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12  more...

Find and Purchase Income Producing Properties--Self-Directed ...an earn you those big-time returns. And you will learn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12  more...

Listening Skills for the Workplace ...increase your knowledge of, and consider your attitude toward, listening to other people in everyday life. It includes a detailed assessment, discussion of why people filter and block communication. Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s competitive business environment can  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ... multi-unit building and develop a management strategy to increase the overall value of the property. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time property manager. You will work with your "Uncle Max," a successful real estate investor who will guide  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ... concepts Interactive exercises keep students focused and increase material retention Thematic graphics keep the material fresh and compelling Unit exams test subject mastery and identify topics requiring additional review Carson Dunlop Professional Associations The firm or its technical staff, are members of the following organizations: American Society of Home Inspectors? American Society of  more...

Medical Secretary Certificate Program (XP) By increasing your skills you may increase your salary as a Medical Secretary. This program of study that takes up to 6 months to complete. All necessary materials needed to take this course are included. For users of MS Windows XP.  more...

Build Your Own BIZ - Networking ...to your particular business situation. Build Networks to Increase Your Personal and Business Success This course will help you learn to develop relationships that help you expand your circle of influence, build relationships, and eventually help increase your personal and business success. The class includes video, text, and downloadable resources. Description of Course Networking explores the  more...

Increase Productivity in 60 Minutes or Less ...Increase Productivity in 60 Minutes or Less Library is a structured program focusing on three areas: Productivity with E-mail, Effective Time Management, and Efficient Meetings. This program works towards increasing productivity and efficiency throughout the workplace in just 60 minutes or less! As an extra added bonus, when you enroll you will be given up to one year access to this course. Use  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ... maximum flexibility and excellent earning potential that increases steadily over time. Entry-level transcriptionists can expect to earn at least twice the hourly minimum wage in larger cities, perhaps less in other areas. It is not unusual for highly experienced transcriptionists, especially those who are paid on production, to earn $60,000 per year or more. Your income will increase as you  more...

Industry Overview Information Technology ... the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This  more...

Managing Delegation ...increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and developing  more...

Managing and Maintaining Brand Equity There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...

Developing Fundamental Critical Thinking Skills You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental  more...

Managing Quality Risk in a PRINCE2-aligned Project ...hese quality expectations during product development will increase project risk. The goal is to ensure that the customer will approve the quality of the end product and at the same time minimize the risk of impact on the project budget and schedule. Good quality management and risk management will help a Project Manager achieve this goal. This course introduces the components of a  more...

Introduction to IT Project Management ...increase your effectiveness as a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT projects. You will  more...

Supply Chain Management What is Supply Chain Management? Why has it become such a hot topic for discussion and analysis in recent years? This course shows how a more thorough understanding of this three word catch phrase can improve the flow of material through your organization, increase customer satisfaction, and help you to establish high quality vendor relationships.  more...

The Life Cycle of an IT Project ... that will decrease the risk of something going wrong and increase your chances of a successful project. "The Life Cycle of an IT Project" will give you the knowledge and skills you need to define the activities involved in your project's development process. You'll learn how to determine whether each phase of development meets the requirements of the life cycle structure. You'll also learn  more...

Managing Efficiencies of IT Projects Are you delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process  more...

Union Awareness ...ince the early 1980s, union membership levels saw a small increase in 2007 and 2008. This change, as well as the recently proposed Employee Free Choice Act, has sparked a renewed focus on labor unions and their role in the modern workplace. As a supervisor or manager, it is important to have a basic understanding of workers' rights under the various U.S. labor laws, as well as to understand  more...

Export Controls ... which are subject to the EAR. This course is designed to increase awareness of the authority of the EAR and the responsibilities of organizations and individuals to comply with them. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course  more...

Business Etiquette for Supervisors ...y are impossible to measure." In other words, supervisors increase their own effectiveness as well as the effectiveness of their subordinates simply by the way they conduct everyday tasks. In short, they do it by applying simple etiquette. In this course, the learner will explore the special etiquette of being a supervisor, the etiquette of one-on-one interactions with subordinates, the  more...

Increasing Emotional Intelligence In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by  more...

Evaluation and Review So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

Evaluating Internal Assignments So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned?And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

Resistance and Technical Professional Consultants When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize  more...

Overcoming Internal Customer Service Problems Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In  more...

Professional Skills for Customer Service Agents As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering  more...

Customer Satisfaction Analysis and Implementation What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are  more...

Professional Selling Over the Phone Preparation Strategies ...ive voice, listening to feedback, and asking questions to increase sales. Learn To Sequence the steps for preparing to write an effective telesales script. Apply the steps for preparing to write an effective telesales script. Select qualities of an effective telesales voice.  more...

Sales Management Building a Championship Sales Team ... Sequence the steps for building relationships that increase motivation. Follow the steps for building relationships that increase motivation. Select the steps for building trust among sales team members. Follow steps for building trust between sales professionals and yourself. Simulation Overview:  more...

Essentials of Business Law Employment Law ...esource managers, to discuss employment laws. In order to increase your understanding of workplace privacy rights and the components of wrongful discharge, Ron will be presenting a series of scenarios for you to evaluate. These scenarios will cover a wide range of topics, from employment regulations to labor and management issues, and they will test your ability to make the correct decision  more...

Sales Management Motivating Sales Teams to Win ... Identify actions you can take to increase your sales team's motivation. Sequence the steps for addressing substandard sales performance. Audience The target audience for this series is new sales managers, sales team leaders, or current sales managers who want to improve their management skills. This series is also recommended for marketing  more...

Consulting Skills Serving as an Internal Consultant Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants.  more...

Quality Management The Quality Management Process ...ed to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Fundamentals of Quality Management (0.5 - 1 hour)  more...

Competitive Intelligence Researching Online ...iscuss with you the fundamentals of using the Internet to increase your organization's competitive intelligence. Under Kristin's tutelage, you will identify the guidelines to follow and recognize the pitfalls to avoid when using the Internet to collect information. Unit 2: Taking Advantage of Online Technology (0.5 - 1 hour) Identify the two types of commercial online  more...

Quality Management Quality Management Tools ...ed to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Tools to Understand Current Performance (0.5 - 1 hour)  more...

Advanced Six Sigma The Define Phase of DMAIC ...stomer requirements, and tools to address the problem and increase customer satisfaction. This course will help the learner begin to identify customer needs and wants by: Obtaining a basic understanding of the Kano Model Utilizing the 5 Why root cause analysis technique to obtain a deeper understanding of the customer's needs and wants Specifying Critical to Quality (CTQ) characteristics.  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...transactions. Identify storage parameters settings that increase rollback segment efficiency. Query the V$TRANSACTION and V$SESSION views to help estimate the volume of rollback data. Estimate the volume of rollback data. Identify actions that reduce the amount of rollback. Select the appropriate actions that increase the probability of successful completion when executing a large  more...

Quality Management Business Process Improvement ...ed to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit1: Preparing to Change Business Processes (0.5 - 1 hour)  more...

Project 2000 Proficient User ...aster project. Create a cross-project link to a master. Increase the priority of a selected task. Record the status of a task in the sheet format in Project 2000 by using the Project menu. Modify the availability of a resource for a specific period of time by using the resource sheet. Specify the fixed cost of a material resource. Create a new template from a project plan. Create a new  more...

CIW E-Commerce Designer Part 1 Foundations Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce Designer foundations. The instruction can be divided into three main parts: E-Commerce Foundations, B2B Frameworks and Law and the Internet. Learn To Identify the factors that drive  more...

CIW E-Commerce Designer Part 2 Product Marketing Course Overview This course presents students with both theoretical and practical instruction on E-Commerce marketing. The instruction can be divided into two main parts: Web Marketing Goals and Online Product Marketing. In the Web Marketing Goals section, the student will be given an overview of marketing goals and strategies. This will include an examination of the various types of marketing  more...

CIW E-Commerce Designer Part 3 Site Usability Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site usability. The instruction can be divided into three main parts: Site Usability, Consumer Service Methods, and Site Management. Learn To Identify the reasons for considering usability in  more...

CIW E-Commerce Designer Part 4 Site Implementation Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site implementation. The instruction can be divided into two main parts: Site Creation Methods and Site Development. Learn To Identify the features of independent online storefront creation  more...

Self Development Motivating Yourself to Perform ...erformance. Achieve three goals to increase your motivation. Simulation Overview: In this simulation, you will be meeting with Carla Jackson, one of Icon's Human Resources Assistants. Through your questions, you will learn what motivation is, what its benefits are, and how you can use motivation to improve your performance.  more...

Self Development Increasing Your Assertiveness ...ix actions. Audience Individuals who want to learn to increase their assertiveness in their daily interactions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Time Management Overcoming Challenges ...ive. Through Kathy's questions and your answers, you will increase your understanding of ways to minimize interruptions from visitors and co-workers, and you will learn some steps to making your meetings more productive. Unit 2: Controlling Information (0.5 - 1 hour) Follow steps to distinguish important information from unimportant information.  more...

Time Management Planning Your Day ...rall view of how to manage their time on a daily basis to increase their productivity. The program covers how to develop a daily plan, how to manage technology, and how say ''no'' to doing too much. The program focuses on planning, scheduling, and concentration skills. It also covers how to handle e-mail, the Internet, and the telephone productively. Learn To  more...

Motivation Series The Motivation Series includes the following courses: Motivation: Fostering Employee Motivation Motivation: Motivating Through Rewards and Recognition Motivation: Empowering to Increase Motivation To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Moving from Technical Professional to Mgr Series Getting Started ...between old and new management style. Identify ways to increase your management skills. Simulation Overview: You are the Director of Development at Icon International. You are co-chairing a three-month review of Junior IT Manager, Matt Green with Katherine Cavanaugh, Senior IT Manager. You are concerned that Matt's team won't meet the IT departmental quarterly target of developing new  more...

Business Travel Safety Domestic Travel ...propriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the documents you should bring on your business trip. Identify the type of clothing you should pack for your business trip.  more...

Business Travel Safety International Travel ...rnational travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in foreign countries. Learn To Identify the elements of your trip you should research prior to  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...yees will need to travel extensively. To prepare for this increase in travel, and in light of recent international emergencies, it has been decided to develop a travel safety program. You are meeting with Robin Carlson, a Human Resources Specialist, Dean Kramer, a Health and Safety Officer, and Bryce Drew, a Human Resources Assistant to develop a travel safety program for Icon. In this meeting,  more...

Creativity Innovation Increasing Personal Creativity ...elements of physical surroundings that you can control to increase creativity. Choose ways in which you can physically prepare yourself to be creative. Identify ways to increase your innocence. Use ways to be more adventuresome to reach a decision. Use the guidelines for generating good  more...

Creativity Innovation Promoting Team Creativity ...tivity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of a successful creative team. Identify roles that team members will play. Manage an individual who might hinder creative sessions.  more...

Home Networking With Windows XP ...ership, advancements in telecommunications technology and increase in teleworking and home business. Windows XP facilitates easy setup of a small network. This course introduces the concept of home networking, the technologies involved and the various possible topologies. It then covers planning and setup of a home network, security considerations and firewall use and troubleshooting guidelines  more...

Business Accounting Accounting for Assets ...ent assets. Through these questions and answers, you will increase your understanding of business accounting, including assets such as cash and cash equivalents and accounts receivables. Unit 2: Inventory (0.5 - 1 hour) • Identify forms of inventory. • Implement an internal control system to manage inventory. •  more...

Business Accounting Accounting for Liabilities ...this topic. Through your discussion with Ronald, you will increase your understanding of liability fundamentals, as well as the accounting process that should be used when calculating the obligations and debt of a business. Unit 2: Long-term Liabilities (0.5 - 1 hour) • Recognize ways long-term liabilities are reported on financial statements •  more...

Financial Statements Reading Analyzing an Annual Report Financial Statements: Reading and Analyzing an Annual Report teaches the student how to read and analyze an annual report and its notes of disclosure. The program details the characteristics, users, and components of annual reports and notes of disclosure that will help the student understand why it is important to create, analyze, and comprehend annual reports. Learn To •  more...

Financial Statements Analyzing Cash Flows ...d he will be asking you a series of questions designed to increase your understanding of how to evaluate a company using different accounting methods, ways a financial statement impacts both your company and the overall economy, and how different financial institutions impact financial statements. Unit 2: Cash Flow (0.5 - 1 hour) • Identify the purpose of the  more...

Budgeting Creating Analyzing a Budget ... she will be asking you a series of questions designed to increase your understanding of budgeting basics. Through her questions and your answers, you will be able to identify the purposes of budgeting, distinguish between different types of budgets, and list common the steps of the budgeting process. Unit 2: Compiling the Parts of the Budget (0.5 - 1 hour) Match each element of a  more...

Economics Basic Concepts in Microeconomics ...y curve. Explain the effects of an increase in both demand and supply. Explain the effects of a decrease in demand and an increase in supply. Explain the effects of an increase in demand and a decrease in supply. Outline Elastic Demand / Supply. Outline Inelastic Demand/ Supply.  more...

Interpersonal Communication Listening Skills ...etween hearing and listening. Increase your productivity by listening. Use critical listening skills. Recognize different listening problems. Resist distractions while listening. Audience This course is for managers and supervisors who are interested in improving their listening  more...

Interpersonal Communication Telephone Skills ... Take accurate messages. Increase your efficiency while on the telephone. Audience This course is for all employees who provide inbound and outbound telephone service. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total  more...

Advanced Interpersonal Communication Building Relationships ...r of different styles of cases your group manufactures to increase efficiency. You need to discuss this option with Roger as well as communicate your new title by using appropriate language. Unit 2: First Impressions and Building Rapport (0.5 - 1 hour) Identify three elements that influence first impressions. Apply guidelines to establish  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...sion. It has been over two years since you received a pay increase, and you have requested this meeting to negotiate a raise. In preparation for this meeting, you analyzed what other Quality Control Managers in similar companies are paid. While Dean is an efficient and well-respected manager, there are some aspects of his personality the affect his interactions with his subordinates. To  more...

Recruiting Retention Internet Recruiting ... List ways to refine job postings to increase the number of qualified applicants. Identify steps for developing an Internet search strategy. Audience Managers, supervisors, and team leaders who are involved in the recruiting process or in the process of making sure employees remain satisfied in their positions. Deployment Options  more...

Recruiting Retention Keeping Your Good Employees ... job to discuss the various reasons the plant has seen an increase in employee turnover during the past year. Next, you will conduct an informal feedback session with Bruce Madison, a Line Supervisor for the second shift. Bruce has recently lost three key employees from his team, so your goal during this session is to determine why the employees left, as well as what can be done to prevent this  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ... Demonstrate an understanding of how to increase employee involvement to ensure the success of 360-degree feedback. Identify the guidelines for ensuring that a 360-degree feedback program meets its organizational goals. Demonstrate an understanding of how to ensure that 360-degree feedback meets organizational goals.  more...

Decision Making Problem Solving Problem Solving Fundamentals In Decision Making & Problem Solving: Problem Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled.  more...

Leadership Development Motivation ...rinsic and extrinsic rewards. Increase motivation within a team. Audience This course is for managers who want to improve their ability to motivate employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options Japanese, UK English, German Total Learning Time 2 to 4 hours  more...

Leading the Way Learning to Lead ... the work they've done to date and try to empower them to increase their performance and boost their productivity. The team has begun to trust and respect your leadership, but if the meeting isn't handled appropriately, that could change. Unit 3 : The Situation (1 - 1.5 hours) Identify the distinctions between managers and leaders. Identify the  more...

Delegation Understanding Delegation ...s who want to improve their delegation skills and in turn increase their own visibility as well as the team a a s visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Delegation Fundamentals (0.5 - 1  more...

Delegation The Delegation Process ...s who want to improve their delegation skills and in turn increase their own visibility as well as the team a a s visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Analyzing and Appointing (0.5 - 1  more...

Conducting Meetings Effective Meeting Communication ... are meeting with a team of employees to address a recent increase in customer complaints. Several shipments have arrived to customers late which is causing tension among the employees. It is your responsibility to correct both the shipping and the employee relation problems. Unit 3: Listening Effectively and Asking Questions (0.5 - 1 hour) Understand how listening  more...

Facilitation The Effective Facilitator ...s. The four of you are responsible for creating a plan to increase the team's sales volume during the next quarter. Although you are a member of the team, you will facilitate this meeting to encourage new thinking on the problem. Unit 3: Facilitative Strategies (0.5 - 1 hour) Facilitate a meeting using verbal strategies. Facilitate a meeting  more...

Managing the Expert Managing the Unique Needs of Experts ...he Internet. Recently, Market Researchers have tracked an increase in popularity of Internet-accessible training software. The trend has some executives concerned, so they have ordered the migration of all Icon training software to the Internet. In the first part of the simulation, you will meet Bruce and follow the guidelines for treating Bruce with professionalism. Your meeting will be brief  more...

Negotiating The Negotiation Process ...e that with three extra employees and an operating budget increase of $100,000 you can double your product's effectiveness. Although Maggie recognizes your need, she is trying to limit budget increases. She's willing to allow you one new employee and an operating budget increase of $50,000. In this meeting, you should follow the steps for conducting a successful and efficient negotiation and  more...

Managing High Performers Creating a Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. Learn To The importance of training  more...

Virtual Teams Participating in Virtual Meetings ... of a virtual team instructed to develop a plan that will increase the sales of Icon's office support equipment. Several members of the virtual team have traveled to New York to meet face-to-face for the team's three-day orientation session. Unit 3: Ensuring Virtual Team Effectiveness (0.5 - 1 hour) Identify factors that influence a virtual meeting's effectiveness.  more...

Brand Management Building Brand Equity ... provides. Explain the benefits of increased brand equity. Identify the sources of brand equity. Increase brand awareness. Improve brand image. Simulation Overview: In this simulation, you are the Brand Manager of the Platinum P2 Personal MP3 Digital Audio  more...

Commerce Server 2000 Design Impl Part 5 Infra Sec Admin ... features of Web Farms. o Add a server to a Web Farm to increase capacity. o Match Commerce Server 2000 support servers with their descriptions. o Configure SQL Server to use mixed mode for authentication. o Create a new SQL Server login account. o Create a new SQL Server data source to store user profile information. o Identify guidelines for monitoring performance. o Identify  more...

Telephone Skills Professionalism Through Basic Skills ...nvey a positive, professional image and use technology to increase your efficiency. In addition, you will learn how to organize and supply your workspace to maximize focus. Learn To Portray a positive image. Optimize efficiency through technology. Arrange the physical workspace. Identify and use resources. Audience All front-line managers, supervisors, salespeople, and  more...

Telephone Skills Handling Difficult Calls ...tomer care. Manage and deal with difficult calls. Increase call time efficiency. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning  more...

Motivation Fostering Employee Motivation ...yees with specific needs, how to build relationships that increase motivation, and how to help employees increase their own motivation levels. Learn To Determine the best way to lead employees with specific needs. Follow steps for building relationships that increase motivation. Follow guidelines for  more...

Motivation Motivating Through Rewards Recognition ... the authority to apply motivational techniques that will increase employee performance. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Rewards, Recognition, and Motivation (0.5 - 2 hours) Identify examples  more...

Motivation Empowering to Increase Motivation ...Increase Motivation, you will learn about empowerment by seeing how it can be used to increase motivation. You will learn how empowerment affects the workplace, how to overcome barriers that hinder empowerment, and how an empowerment plan can be developed. You will also learn how to recognize empowerment, the benefits of empowerment, and how to prepare to empower employees. By learning how to  more...

Business Travel Safety - Domestic Travel In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events.  more...

Business Travel Safety - International Travel In ''Business Travel Safety: International Travel,'' you will learn how to make travel preparations and international travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in foreign countries.  more...

The EXCEL Acronym Instilling Service Excellence In advancing to new levels of customer service commitment, it's helpful to have an easy way to remember additional concepts that can make you a service superstar. Since the goal is customer service excellence, this course uses the word E-X-C-E-L as an acronym for five important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can  more...

Failure Mode and Effect Analysis ...ode and Effect Analysis (FMEA) methodology, companies can increase the scope for quality and reliability early in the development cycle. The FMEA helps keep products that fail to meet form, fit, or function requirements, from reaching the customer by helping to identify potential failures and recommending corrective action for fixing these failures or reducing their potential occurrence. This  more...

Design for X DFX ...logy changes. A number of approaches have been adopted to increase the efficiency of the product-development process. These approaches have become known cumulatively as "design for X" (DFX), where "X" denotes any key elements that are related to product development - manufacturing, production, cost, assembly, or recycling. Although DFX focuses on manufacturing, its related concepts and tools  more...

Wound Care in Todays Healthcare Environment ...h, or at risk for wounds. There are numerous factors that increase onea ™s risk of a difficult-to-treat wound. With an aging population and an expanding number of individuals with diabetes mellitus, which is associated with wounds of various types, nurses in all settings need a working knowledge of skin integrity issues, including risk factors associated with altered skin integrity,  more...

Crime Scene Cleaners Training Academy ...November. Please be advised that there will be a price increase scheduled for December 15th 2010. If you should have any questions, please do not hesitate contacting us via Telephone: 866. 361. 3223 or via eMail: admin@CTS-Decon-Training-Academy. com The Following Link is to a Video of one of our Pre-Hands-On Training Mockup Scenerio http://www. youtube. com/ watch? v=fhNdAVlJ7ig  more...

SowellEAC Online Enterprise Architect Certification Program ... of the art and science of Enterprise Architecture and to increase their ability to contribute to an Enterprise Architecture team. Approach: The approach taken in this program is to be as practical as possible. Some theory and philosophy are required, but the aim at all times is to give the students practical techniques they can actually use in their work starting with what they learn on  more...

Retail Basics Sales and Service This course concentrates on associate basic sales and service skills that are needed in order to create a positive shopping experience and increase sales opportunities. To ensure effectiveness, the Sales and Service Skill Standards, developed by the National Retail Federation (NRF), have been integrated through the course. Includes examples from the following retail sectors: Hospitality,  more...

Greeting Customers Store associates will learn when and how to greet customers in order to create a positive shopping experience and increase sales opportunities. Includes examples from the following retail sectors: Grocery, Clothing, Gift Shop, Hardware, Music, Car Dealership, Florist, Department Store  more...

Suggestive Selling Store associates will learn when and how to use three suggestive selling techniques to provide great customer service and increase store sales. Includes examples from the following retail sectors: Mena ™s Clothing, Womena ™s Clothing, Hardware, Grocery, Gift and Books, Wine Store,  more...