Online Individuals eLearning

Talent Management Acquiring Talent ... Acquiring Talent Attracting and selecting talented individuals is key to the success of any organization. Once you've defined what the 'right' talent is for your particular area, you need strategies and tactics for attracting, recruiting, and selecting talented people. Talented people are drawn to an organization for numerous reasons, including the organization's image or brand,  more...

Talent Management Retaining Talent Talent Management: Retaining Talent Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That's why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent  more...

Treating Your Direct Reports Fairly Treating Your Direct Reports Fairly Most of us are taught from a very young age to treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This  more...

Leading with Emotional Intelligence ...eloping relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture of emotional awareness, self-management, and social skills navigate relationships more effectively and are more likely to be successful in their personal and professional lives. This  more...

Managing Six Sigma Team Performance ... team with unique strengths and weaknesses, and combining individuals into a team produces varied results. Besides providing the basic tools and structure for smooth team operation, and maintaining the integrity of the project schedule by managing limited team time, Black Belts require the skills to minimize maladaptive team behaviors and optimize positive ones. Black Belts must therefore be  more...

Establishing Team Goals and Responsibilities ...individuals have strengths that allow them to achieve goals consistently and successfully. In a team setting, those individual strengths can combine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate roles and responsibilities for maximum efficiency.  more...

Interpersonal Communication Being Approachable ...ide. Do you wonder why people seem to be drawn to certain individuals in the room? Those individuals probably faced the same feelings of uncertainty entering the room as you did, but the difference may be that they appear to be more approachable than you do. Approachability involves conveying your willingness to reach out and invite others in by initiating contact, making yourself available,  more...

Culture and its Effect on Communication Culture and its Effect on Communication Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain  more...

Working with Difficult People How to Work with Self-serving People Working with Difficult People: How to Work with Self-serving People Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with  more...

Antitrust - Trade Associations ...r a trade association and its members, jail sentences for individuals who participated in the violation, and a court order disbanding the trade association or severely limiting its activities. Trade associations can protect themselves from such penalties by implementing suitable antitrust compliance procedures. This SkillSoft course has been developed and maintained with subject matter support  more...

Trade Secrets ...rets is to get employees, contractors, and other relevant individuals to sign properly drafted, binding nondisclosure agreements (NDAs). These agreements provide strong protection in most, though not all, circumstances. This two-hour course enables participants to understand the nature of trade secrets, and the legal implications of their use and misuse. This course was developed with subject  more...

Privacy Information Security ...individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual's personal information has business implications that extend beyond the privacy of any one  more...

Sarbanes-Oxley What You Need to Know ...and to enforce compliance by making both corporations and individuals accountable for their actions via administrative, civil, and criminal enforcement mechanisms. Sarbanes Oxley provides the most forceful protections to date for corporate whistleblowers: it prohibits retaliation against whistleblowers, reinforces the act of whistleblowing, and requires public companies to adopt a code of  more...

Business Writing Editing and Proofreading ...roofreading When it comes to business writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing process. It entails editing for  more...

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens ...and Nationality Act (INA) requires employers to hire only individuals who are legally eligible to work here. The I-9 form is the key to compliance with this requirement. It protects employers from knowingly hiring employees who are not authorized to work in this country. The law requires employers to verify the individual s eligibility for employment by requiring the employee to produce  more...

Building Rapport in Customer Relationships Building Rapport in Customer Relationships Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent.  more...

Customer Service Processes and Procedures Customer Service Processes and Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service:  more...

Quality in a Support Center Quality in a Support Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the  more...

Support Center Tools Technologies and Metrics Support Center Tools, Technologies and Metrics Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the  more...

The Customer Service Representative CSR The Customer Service Representative (CSR) HDI HDI Customer Service Representative Customer Service Representative Certification Library It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result  more...

Customer Interactions Customer Interactions Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support  more...

Communication Skills Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the  more...

Conflict Stress and Time Management Conflict, Stress, and Time Management Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the  more...

Getting Ready to Coach ... method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting and supporting  more...

Mold Awareness ...e is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly susceptible to mold-induced allergies or infections. Providing information on the hazards associated with mold is an important aspect of the health and safety requirements for businesses and organizations. This course is part of the Safety and Health Series and is aimed at  more...

Building Positive Support for Change Building Positive Support for Change It's often said that people don't like change. But when it comes to organizational change, employees are genuinely interested in making things better an improvement in processes, systems, functions, or services most likely translates into direct improvements for the employee too. But employees cannot support change and recognize its benefits without first  more...

Integrated Project Change Control and Close ...and economical changes can have an immeasurable impact on individuals and organizations. In addition to these changes, a project environment could see change requests for additional features and functions from stakeholders. As a project manager, having the ability to monitor and control the changes will mitigate project risk by considering time, cost, scope, and product quality. Controlling  more...

Doing Business on the Internet ...ection of intellectual property rights, and protection of individuals' private information. In this course, you will learn about how the digital economy operates. You will explore the functionality of emerging Internet business models, the importance of Internet security and trust issues, and the legal issues surrounding doing business over the Internet. This SkillSoft course has been developed  more...

Leading Change ...e situations, can be urgent However, it can take time for individuals to make the transition from one way of working to another. The change process isn't simply about introducing new systems it's about leading people from an old way of working to a new way of working, and it's vital that you lead the change through to completion It's important to recognize that your role is to support  more...

The Imperatives of Innovation and Leadership in Strategy ... Leadership in Strategy This course is designed for individuals aspiring to become strategically focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies  more...

Maximizing Productivity as a Remote Employee ...increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired. Once the decision is made, the goal is to create and maintain a productive remote work environment. This course provides an introduction to telecommuting, including helping you determine whether  more...

Fostering Effective Communication and Collaboration ...another, and that they will work as a team rather than as individuals. This course outlines the importance and benefits of promoting team communication and collaboration. It covers techniques for encouraging effective communication by employing a favorable communication style and ensuring the team profits from team meetings. The course also introduces strategies that team leaders should  more...

Fundamentals of Purchasing Vendor Management ... purchasing and vendor management responsibilities. These individuals must understand the purchasing process and have a general knowledge of common purchasing considerations and strategies and their impact on purchasing activities at the departmental level. Equipping purchasing personnel in this way can help organizations save on purchases and build more rewarding vendor relationships. This  more...

Information Security Program Management Introduction Framework Information Security Program Management: Introduction & Framework ISACA Certified Information Security Manager Certified Information Security Manager® As an information security manager, it is your job to make sure that the program for information security management that is put in place is effective, cost-efficient, and most importantly, that it meets the business needs of the  more...

Anger Management Essentials Managing Controlling Anger ... Anger is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or counterproductive. The key to managing anger is creating  more...

Information Security Program Development Resources Information Security Program Development: Resources ISACA Certified Information Security Manager Certified Information Security Manager® As an information security manager, one of your primary responsibilities will be to manage and leverage company and external resources needed to make your projects succeed. This course examines information security infrastructures and architectures and  more...

Support Center Tools Technologies Metrics Support Center Tools, Technologies & Metrics HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and  more...

Quality in a Support Center Quality in a Support Center HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and  more...

Customer Service Processes Procedures Customer Service Processes & Procedures HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended  more...

Conglict Stress Time Management Conglict, Stress & Time Management HDI HDI Customer Service Representative Customer Service Representative Certification Library Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be  more...

Communications Skills Communications Skills HDI HDI Customer Service Representative Customer Service Representative Certification Library Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service  more...

Customer Interactions Customer Interactions HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper  more...

The Education Industry Overview Version 1 ...ons. As a whole, the industry is responsible for training individuals of all ages to learn new skills, obtain employment, and spur economic growth, by delivering education in traditional classroom settings or via distance training over the Internet. The education industry must adapt to the challenges of containing costs, differing views on standardized learning, competing for students, and  more...

The Insurance Industry Overview Version 3 ... and services that are designed to protect businesses and individuals from risks. The industry players deliver risk coverage, while attempting to manage their own risks in an environment that is subject to regulatory requirements, competitive forces, margin pressures, and changing customer demands. Insurance companies adopt unique strategies to overcome these challenges and to propel growth and  more...

The Importance of Diversity and the Changing Workplace ... the business and often defines the culture, but it's the individuals interacting within the organization who carry out the mission of the organization. Rather than address the legal underpinnings and requirements related to diversity, this course focuses on how to leverage the diversity that exists within the organization. It defines diversity and dispels some common myths that surround the  more...

Agile Programming Testing ...elf-organizing, self-empowered, self-monitoring teams and individuals who work collaboratively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder participation throughout the development process, co-ownership of code, and pair-programming. In this course you will be introduced to agile team practices including  more...

Managing Agile Software Development ...elf-organizing, self-empowered, self-monitoring teams and individuals who work collaboratively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder participation throughout the development process, co-ownership of code and pair-programming. In this course you will be introduced to the principles of agile project  more...

Introducing Agile Software Development ...elf-organizing, self-empowered, self-monitoring teams and individuals who work collaboratively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder participation throughout the development process, co-ownership of code and pair-programming. A range of agile methodologies have emerged. All embrace the general principles  more...

Planning an Agile Software Development Project ...elf-organizing, self-empowered, self-monitoring teams and individuals who work collaboratively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder participation throughout the development process, co-ownership of code and pair-programming. In this course you will be introduced to the practices of agile project  more...

The Value of Peer Relationships The Value of Peer Relationships Positive interpersonal professional relationships play a key role in determining individual and organizational success. Because of this, they are an important influence on strategic decision making. The bond between peers is the most basic relationship element in any organization, and it can stunt efforts for success or stimulate efforts that flourish. The  more...

Key Strategies for Managing Cross Functional Teams ...tional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics and management techniques. This course explains the various development  more...

A Essentials 2009 Operational Procedures and Preventative Maintenance ...ly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the workplace. This course covers both safety and environmental procedures to be established and used along with the appropriate use of communication skills and professionalism in the workplace. This course  more...

IFRS Key Standards for Financial Accounting Activities ...ernational Accounting Standards Board (IASB). They enable individuals, businesses, and governments to have consistent accounting and reporting practices, produce comparable financial statements, and establish a common accounting language across different countries. These standards are now adopted in over 110 countries from every part of the world and several other countries are preparing to  more...

Protecting and Sharing Excel 2007 Workbooks ...orkbooks Microsoft In many organizations, teams and individuals require frequent and possibly simultaneous access to common spreadsheets and workbooks. To meet these demands without affecting efficiency, a number of review, security, and collaboration features are available in Excel 2007. Workbooks, worksheets, and specific data within worksheets, can be protected, enabling only those  more...

BIS Export Controls and Antiboycott Provisions ... of the EAR and the responsibilities of organizations and individuals to comply with them. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice.  more...

Oracle Database 11g R2 Oracle Partioning Security Features Oracle Database 11g R2: Oracle Partioning & Security Features Oracle Oracle Database 11g Release 2 offers more advanced data warehouse, partitioning, security and network feature enhancements to allow the DBA to provide a more efficient way for users to access data in a secure environment. This course covers the enhanced data warehouse and partition enhancements, which includes support for  more...

Oracle Database 11g R2 Using Change Management Solutions Oracle Database 11g R2: Using Change Management Solutions Oracle Oracle Database 11g Release 2 is designed for data center environments that are rapidly evolving and changing to keep up with business demands, enabling DBAs to manage change effectively and efficiently. Oracle Database 11g Release 2 offers significant advances in the areas of automatic diagnostics, supportability, and change  more...

Oracle Database 11g R2 Intelligent Infrastructure Enhancements Oracle Database 11g R2: Intelligent Infrastructure Enhancements Oracle Oracle Database 11g Release 2 offers new intelligent infrastructure features to aid DBAs by automatically gathering performance metrics for problem detection and self-tuning purposes. The information gathered can be viewed by the DBA using either reports or views, as well as the alert log. Oracle Database 11g has expanded  more...

Oracle Database 11g R2 Diagnosability Enhancements Oracle Database 11g R2: Diagnosability Enhancements Oracle Oracle Database 11g Release 2 offers new diagnosability enhancements to help DBAs in diagnosing, resolving, and preventing problems. These new features include enhancements to problem and incident identification, running health checks, and performing repairs on SQL statements. These features enables the DBA to quickly and efficiently  more...

Oracle Database 11g R2 SQL Monitoring Performance Enhancements Oracle Database 11g R2: SQL Monitoring & Performance Enhancements Oracle Oracle Database 11g Release 2 offers improvements and new features to provide DBAs a better way to monitor SQL commands in real-time and to allow the database to automatically manage its own memory and gather optimizer statistics. These features enable the DBA to ensure the optimal memory sizes are being used for the  more...

Oracle Database 11g R2 Application Performance Enhancements Oracle Database 11g R2: Application Performance Enhancements Oracle Oracle Database 11g Release 2 offers improved and new features to provide better application performance. It offers online table redefinition, which allows tables to be modified without affecting the availability of the table to users and does not affect any of its dependencies. This allows for easier application changes and  more...

Oracle Database 11g R2 Backup Recover Archive Repair Data Oracle Database 11g R2: Backup, Recover, Archive & Repair Data Oracle Oracle Database 11g Release 2 offers new and improved features to ensure for continuous data access, even during unplanned failures and scheduled maintenance tasks. New RMAN features make it easier to backup, recover and duplicate databases in a timely manner while minimizing data loss. It also offers Flashback technology,  more...

Oracle Database 11g R2 Oracle Scheduler Secure Backup Oracle Database 11g R2: Oracle Scheduler & Secure Backup Oracle Oracle Database 11g Release 2 offers improvements to Oracle Scheduler that increases efficiency and usability. These include allowing users to get specific email notifications about job activities, triggering jobs to automatically execute when the specified file is received, enabling jobs to run on multiple nodes while managing  more...

EU Privacy Data Security ...se of the Directive is two-fold. First it aims to protect individuals' personal data. Second, it seeks to ensure that the securities and protections afforded to individuals do not restrict the ability to process or exchange economically critical data between the member states. While the specific laws for each member state differ, the Directive serves as the primary guidance for all the laws. In  more...

LD: Who are They? Provides information focusing on the identification, instruction, and assessment of individuals with specific learning disabilities and learning differences.  more...

LBD: Understanding and Managing Behavior Examines why individuals behave the way they do and how behavior may be taught, changed, or modified. Historical foundations of the study of behavior and behavior managements, cultural influences, and ethical and legal concerns are also addressed.  more...

Learn How to Write the Kind of Cover Letter That Gets Results ...o Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful consideration. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this approach helps break down barriers that might otherwise preclude achieving a successful outcome. This course begins  more...

How To Make Money Writing For Newspapers Designed to help the beginner start earning money writing for newspapers. Individuals will learn how to pitch editors that will net their first sale. Whether they are looking to make money during their spare time or want to pursue freelancing full time. They?ll learn which department to address for the type of feature they want to write. And which departments are more likely to be receptive.  more...

A Fast Track Approach to Making Money as a Freelance Writer (Self-Directed) ...individuals interested in increasing their income as a freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies of getting  more...

Introduction to the Administration of a Medical Office ...nistration of a Medical Office The course is intended for individuals beginning in management or those aspiring to be in medical administration. It covers such administrative topics as practice analysis, staff assessment, and the new HIPAA regulations in a practical way. The information and resources utilized in this course are used for evaluation and basic training purposes. Designed with the  more...

Business Organizations and the Law Learn about different business organizations and the criteria that defines their operations. By allowing for the creation of different kinds of business organizations, society ensures that different kinds of businesses can exist to meet the different demands of the marketplace. These business organizations may appoint individuals to act on their behalf. They also must abide by certain minimal  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ... for only $499, Reg.$999 See Details) This course offers individuals an opportunity to build a standalone help project by applying the principles outlined in each of the three lesson plans through a systematic and hands-on approach. Each student will develop and create their own online help project using the techniques and objectives discussed in each lesson plan. Actual problem solving  more...

Master Search Engine Optimization Competencies for Web Developer (MSEOC) ...individuals who have previously enrolled in any web-based search engine training courses or seek Certification based on your search engine training and experience alone. The Internet search engines continue to evolve and with it, the strategies for effective web site promotion and marketing. Search engine submissions when done by certified professionals will result in significant search engine  more...

A Fast Track Approach to Making Money as a Freelance Writer (Instructor-Led) ...individuals interested in increasing their income as a freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies of getting  more...

How to Join the Ranks of the Self-Employed in 6 Weeks ...ess in 6 weeks. This course is designed specifically for individuals who desire to start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the books and/or look for an accountant, how to deal with legal matters, how to  more...

Payroll Accounting ...re payroll process. This course is designed to introduce individuals, entrepreneurs and small businesses to the cost of labor and its related payroll taxes. In some companies, payroll costs represent more than one-third of the operating costs. The employer is liable for meeting reporting requirements and for the money withheld from employees? wages or salaries and for payroll taxes. This  more...

ADA Training & Certification Program ... employers with 15 or more employees to provide qualified individuals with disabilities an equal opportunity to benefit from the full range of employment-related opportunities available to others. The ADA prohibits discrimination in recruitment, hiring, training, promotions, pay, social activities, and other privileges of employment. The ADA also restricts questions that can be asked about an  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...e evaluate your progress and ultimately select a group of individuals to actually pitch their ideas to a round table of entrepreneurship investors and experts. This is one of the toughest feats to pull off in the business world and we take pride in being able to assemble a key group of experts to give you the insightful feedback you need to polish your presentation skills. Not only will you  more...

Harnessing the Internet ... introduction to the Internet as a reference resource for individuals who work in public libraries. Harnessing the Internet Anyone who has ever used the Internet knows how vast and confusing this electronic resource can be. Working in a public library, you most likely use the Internet daily, or you have customers who may ask you questions about the Internet. Sometimes you find the Internet  more...

Shipping with Dry Ice ...s Regulations. "Shipping with Dry Ice" is recommended for individuals who ship dry ice in packaging that does not contain other dangerous goods. The course meets the requirements for training as specified in Section 1.5 of the IATA Dangerous Goods Regulations and 49 CFR 172 Subpart H, including testing of participants. While it`s not required, you might find it helpful to follow along with a  more...

RCRA Hazardous Waste Management for Generators The Hazardous Waste Management Online Course provides a detailed discussion of federal solid and hazardous waste management laws and regulations that affect businesses. The course includes a history and overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste  more...

Violence in the Workplace ...is important safety-training program, you will learn what individuals and companies can do to reduce the frequency and severity of violent incidents. Welcome to Violence in the Workplace This isn?t a video game or a television show; this is real. Violence in the workplace is a real problem, but in this important safety-training program, you will learn what individuals and companies can do to  more...

Violence in the Workplace ...is important safety-training program, you will learn what individuals and companies can do to reduce the frequency and severity of violent incidents. Welcome to Violence in the Workplace This isn?t a video game or a television show; this is real. Violence in the workplace is a real problem, but in this important safety-training program, you will learn what individuals and companies can do to  more...

Certified Preparer of SWPPP (CPSWPPP Certificate) ...rmwater training and certification educates and certifies individuals to prepare Storm Water Pollution Prevention Plans. Professionals certified as a CPSWPPP are also certified to implement and inspect sites for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to  more...

Conducting Business in Latin America ...tin America continues to increase, as does the demand for individuals who understand this unique region. Latin America is rich with resources and consumer demand for U.S. goods. This course provides students with the knowledge needed to conduct business in the region and market themselves to international businesses. Conducting Business in Latin America Welcome to Conducting Business in Latin  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...nizations in 25 countries on five continents. Millions of individuals have benefited from his eye-opening, highly energizing keynotes and educational presentations. Early in the 1990s, he developed the concepts of Customer Astonishment that have helped to transform many organizations. His clients range from federal government agencies to Fortune 500 companies to small and rapidly growing firms  more...

Effective Management Principles Within the Law ...e management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. Managing within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are  more...

Hazardous Waste Manifest Update This short course provides updated information on the recent changes to the Hazardous Waste Manifest. The course has been designed to cover the changes to the manifest requirements as well as how comply with the off-site shipment of hazardous waste. On March 4, 2005, the U.S. Environmental Protection Agency (EPA) published a Final Hazardous Waste Manifest System Rule, which becomes effective on  more...

Green Driving Techniques ...g, and realize that vehicle emissions are a large factor. Individuals and companies are realizing that even though gas prices may fall, there are long-term environmental reasons why we cannot continue to be as wasteful as in the past. In this class, we`re going to talk about some of the ways you can drive smarter and more efficiently to reduce your fuel consumption and lower your environmental  more...

Legal Transcription Training ...s increasing rapidly. The demand is for more than 200,000 individuals who are employable in the U.S., working in law firms, corporations,corporate legal departments, financial institutions, insurance companies, real estate and title agencies, state and federal governmental agencies, courts, public defenders` and prosecutors` offices, public utility companies, and community legal service  more...

Oracle 10g OCA ...u more attractive to employers. Employers are looking for individuals with a solid foundation of skills needed for effective performance. Specialized Solutions?s course on Oracle 10g will provide the necessary knowledge base so you can begin building your foundation with Oracle 10g. An Oracle Certified Associate (OCA) demonstrates a solid foundation of skills for an apprentice or entry-level  more...

Whistleblowing When How and Why The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget, and fraudulent claims may total $50 billion this year. One major source of fraud is the submission of false claims for government funds, such as Medicare and Medicaid. Whistleblowing The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget,  more...

Build Your Own BIZ - Networking Learn to establish, nurture, and maintain mutually beneficial relationships with practical networking strategies.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

CompTIA A+ 2009 The A+ certification validates the latest skills needed by today ™s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic  more...

Time Management The bottom line in many organizations is productivity. If you find yourself overwhelmed, working too many hours, or running behind, you may have room to improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more  more...

Work-Life Balance There are a number of historical, societal, and workplace factors that can cause employees to have difficulty maintaining balance in their lives. In this course, you will learn concrete ways to identify areas of imbalance in your work/personal life as well as best practices techniques to achieve more balance in life. As an extra added bonus, when you enroll you will be given up to one year  more...

Customer Relations Organizations today are competing for consumers, so assuring that customers have a positive experience is a key aspect of any company ™s performance. This course highlights how customer relations relates to the bottom line, gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.As a extra added bonus, when you enroll you  more...

Working with Difficult People This course shows you how to identify and to manage a common issue at work - difficult people. You will learn about the people, situations, and interactions that can result in having a difficult time at work. The information presented in this course covers new ways to think about how to deal more effectively with difficult people and situations at work - by changing your thinking and trying some  more...

FMLA: What Supervisors Need to Know Family structure and parental roles have changed a lot over the past fifty years, and so have the laws about when employees can take time for their families. This course gives you an overview of what supervisors need to know about the Federal Family Medical Leave Act (FMLA) including how it affects organizations as well as how to implement it. You will gain valuable information on qualifying  more...

EEOC & ADA: What Supervisors Need to Know Discrimination is an issue that has profound ethical, legal, and personal implications for any organization. This course discusses the types of employment discrimination including Title VII of the Civil Rights Act, Equal Pay discrimination, Age discrimination and the provisions of the Americans with Disabilities Act (ADA). Armed with this information, you will be better able to identify and to  more...

FLSA: What Supervisors Need to Know Compensation for the work you do is very likely to be a key part of what takes you to the office each day. This course gives you a basic overview of the Fair Labor Standards Act (FLSA), which sets standards for the basic minimum wage and overtime pay. The FLSA affects most private and public employment settings, and requires employers to pay covered employees who are not otherwise exempt at least  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...ose passing examinations administered by the association. Individuals who have recently completed an MT program or who have limited experience may qualify to take the Registered Medical Transcriptionist (RMT) exam. Experienced MTs may sit for the Certified Medical Transcriptionist (CMT) exam. The program curriculum listed below and accompanying educational materials prepare students to pass  more...

Valuing Diversity in the Workplace In today ™s increasingly diverse workplace, recognizing and valuing diversity has never been more important for an organization ™s success. The differences and similarities that we experience. The key to valuing differences is to be appropriate about recognizing them so that they don ™t hold us back from performing at the highest level possible. In this course, you will learn  more...

Effective Communication in the Workplace This course gives an overview of verbal and nonverbal communication at work. You will learn about how communication works, how it can break down, and how you can improve the likelihood that you can be more effective in your interactions at work. A key aspect of this course is the use of interactive exercises that involve learning more about active listening and explaining yourself effectively at  more...

Leadership and Change ...an entrepreneurial venture? People who become leaders are individuals who triumph during times of turbulence, conflict, and change. They look for ways to change the status quo, to challenge the accepted, and to create something new. You can learn to do the same. A knowledge of how to challenge processes, a realization of the attitudes and behaviors that accompany change, and a willingness to do  more...

The Model Leader "Leaders...know how to dance the old dance. We all grew up in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have to  more...

Managing Upward Relationships Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall  more...

Screening Applicants You've done your homework. You understand the importance of effective hiring, you've considered all of your hiring options, and you've effectively marketed the job opportunities in your organization using a behavioral-based job description. Applicants are pouring in. What do you do next? You must become skilled at screening applicants so that you can narrow the field to the group of individuals  more...

The Insurance Industry Overview Version 2 ...risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink, insurance companies are looking to  more...

Developing Career Plans for Your Technical Professionals Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Export Controls ... of the EAR and the responsibilities of organizations and individuals to comply with them. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice.  more...

HIPAA Privacy Rules ...ered entities are now expected to provide notification to individuals before the routine use of health information. HIPAA offers patients the right to a copy of their medical records, to request amendments to them if necessary, and to know the history of disclosures. This course helps covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how  more...

HIPAA Implementing Privacy Rules ...e plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that don't change internal procedures to comply with HIPAA regulations risk significant  more...

American Business Formations in the 21st Century ...rying sizes and complexity. And just as you interact with individuals differently based upon their personalities and positions, so too, you conduct business with other companies based upon their different formations. In American business, there are four primary formations: Sole Proprietorships, Partnerships, Franchises, and Corporations. This course examines the specific statutory criteria for  more...

Managing Organization Conflict ...urs in your organization. Sometimes, this will be between individuals, but often it will be between teams, and even departments. The different nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the conflicts. A way of differentiating and applying these approaches is by  more...

Team Feedback A Guide ...mportance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital. Managing team performance is complex, because effective teams depend on synergy between individual and team factors. In this course, you will learn what makes teams successful, and how effective feedback at team level contributes to  more...

Using Data as a Technical Professional Consultant ...ou may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition, you will be analyzing the information, arriving at conclusions, and presenting your findings and recommendations to the internal client. This course provides content to help consultants understand interviews and surveys as useful  more...

Excellence in Internal Customer Service ...service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into external customer service. If everyone within the organization works to provide their "internal" customers with better service, then the end customers will receive a much higher quality service in the long run. Focusing on your internal  more...

Microsoft Visio 2003 Expert User ...nowledge of Visio 2003 is assumed. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 2 to 3 hours Objectives: Unit 1: Visio 2003 Diagrams - Advanced  more...

Sales Skills The Fundamentals ...Follow four rules for speaking with clients. Audience Individuals who want to learn how to establish themselves in the field of sales. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Sales Skills Prospecting Addressing Needs ...y four guidelines for speaking with clients. Audience Individuals who want to learn how to build a sales network and establish a good relationship with clients in order to meet their needs. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Sales Skills Overcoming Obstacles ... leadership skills to respond to objections. Audience Individuals who want to learn how to deliver a sales presentation in an effective manner and overcome clients' objections. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Sales Skills Gaining Customer Commitment ... Complete the five stages of negotiation. Audience Individuals who want to learn how to build relationships with customers and gain their commitment during a sales interaction. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Sales Skills Developing a Winning Strategy ...e six steps for solving a client's problems. Audience Individuals who want to learn how to use various sales strategies to improve their sales approaches. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information  more...

Sales Skills Effectively Closing a Sale ... Use three common closing techniques. Audience Individuals who want to learn appropriate approaches to closing sales. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Competitive Intelligence Implementing a Competitive Intelligence System Competitive Intelligence: Implementing a Competitive Intelligence System offers the student an overview of what competitive intelligence (CI) entails, and how to develop and implement a CI system in an organization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one.  more...

Oracle 11i10 System Admin DBA Activities ... is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: Application DBA Duties Identify the steps for assigning resource  more...

Oracle 11i10 System Admin Workflow Applications Manager ... is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 4.5 hours Objectives: Unit 1: Setting Up Oracle Workflow Identify the mandatory steps for setting  more...

Oracle 11i10 System Admin Application Function Data Security ... is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Introducing Oracle Applications Security Identify features of Core  more...

Oracle 11i10 System Admin User Management Resource Auditing ... is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 2.75 hours Objectives: Unit 1: Oracle User Management Identify privileges of different types of  more...

Oracle 11i10 System Admin Concurrent Management Profile Options ... is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Managing Concurrent Programs and Reports Identify features of  more...

Oracle 11i10 System Admin Printer Management Form Personalization ... is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 4.5 hours Objectives: Unit 1: Introduction to Printer Management Identify features of print  more...

Oracle 11i10 System Admin Personalization Workflow Components ... is intended for functional and technical consultants and individuals responsible for administering an Oracle 11i environment. Deployment: Self-Study Accreditation CEU credits: 0.50 CEUs Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: Personalizing OA Framework Pages Identify features of  more...

Windows NT 4 0 Administration Curriculum ...his course series presents the prerequisite knowledge for individuals seeking MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 803 Administering Microsoft Windows NT 4.0  more...

Microsoft FrontPage 2003 Expert User ...t to the latest FrontPage release. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 3 CPE CEU credits: 0.30 CEUs Language Options: US English, German Total Learning Time: 3 hours Objectives: Unit 1: Web Components and CSS Create  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ...t effort. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. It is recommended that individuals take the first two courses in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...l issues. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU  more...

Advanced Six Sigma The Define Phase of DMAIC ... process. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. There are no prerequisites required for this course. Deployment: Self-Study Accreditation NASBA credits: 3 CPE CEU credits: 0.20 CEUs HRCI credits: 3 Hour Language  more...

SAP R 3 v4 0 Profit Center Accounting ...in centralized or decentralized controlling processes and individuals responsible for Profit Centers. Participants should have completed the following courses: 12286 SD Order processing. 12280 Cost Center Accounting 1 12277 FI General Ledger 12276 FI Accounts Payable/Accounts Receivable 12279 FI Balance Sheet T otal Learning Time 5 - 7 Hour(s)  more...

C Programming - Part 1 ...ave not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Basics of C Duration:  more...

C Programming - Part 2 ...ave not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. In addition, students should have taken the first part of this series (course 13201) prior to  more...

C Programming - Part 3 ...ave not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. In addition, students should have taken the first two parts of this series (courses 13201 and  more...

C Programming - Part 4 ...ave not used it in a couple of years and need to retrain. Individuals who are skilled in another structured programming language (Pascal, FORTRAN, COBOL, etc.) and now need to learn C, possibly as a prerequisite to C++, and those who are experienced in the general process of application development. In addition, students should have taken the first three parts of this series (courses 13201-03)  more...

Oracle8 Performance Tuning Strategies and Techniques ...ing issues. L earn To: Identify the roles of individuals involved in the tuning process. Identify different tuning goals. Define the steps associated with the tuning process. Identify the location and usefulness of the alert log file. Identify the location and usefulness of the background and user process trace files. Identify different types of events and  more...

TCP IP Internetworking on Windows NT 4 0 Curriculum ...individuals prepare for certification exam 70-059. This exam is an elective for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 688 Internetworking Microsoft TCP/IP on  more...

Office 2000 - Web Integration ...Based A udience This course is targeted at those individuals needing to create, manage, and use Office documents within a web-intensive corporate environment. In this course, learners will acquire the skills and knowledge needed to be able to create, publish, edit, share and collaborate on web documents using the core Microsoft Office applications of Word, Excel, PowerPoint, and  more...

E-Commerce Security ...ation (2 hours) Identify authentication methods for individuals. Identify the role of passwords in authentication processes. Identify types of tokens used in authentication processes. Identify the features of biometric systems. Identify the functions of single sign-on techniques. Identify types of digital certificates. Identify the steps involved in obtaining a personal  more...

Designing for Cisco Internetwork Solutions Part 4 ...chanisms. Audience: This course is designed for individuals seeking the Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP (Cisco Certified Design Professional) certification. The course is also targeted at pre-sales and post-sales network engineers involved in network design, planning and implementation. Deployment: Self-Study  more...

Oracle8i Performance Tuning Architecture Strategy ...tuning issues. L earn To: Identify the roles of individuals involved in the tuning process. Identify different tuning goals. Define the steps associated with the tuning process. Identify the location and usefulness of the alert log file. Identify the location and usefulness of the background and user process trace files. Identify different types of events and  more...

Diversity Managing Diversity in the Workplace ...d managers examine the impact of diversity and culture on individuals and organizations. They learn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture that affect the workplace by  more...

Diversity Diversity in the Workplace ...many facets of diversity and explore how they can benefit individuals and organizations. Using the iceberg model as a metaphor for understanding surface and hidden aspects of culture, work towards understanding your own culture and variances in other cultures. Facilitate communication on a deeper level by communicating across cultures and promoting inclusion. Audience: This course  more...

Designing for Cisco Internetwork Solutions Part 1 ...k design. Audience: This course is designed for individuals seeking the Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP (Cisco Certified Design Professional) certification. The course is also targeted at pre-sales and post-sales network engineers involved in network design, planning and implementation. Deployment: Self-Study  more...

Designing Cisco Internetwork Solutions Part 2 ...) design. Audience: This course is designed for individuals seeking the Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP (Cisco Certified Design Professional) certification. The course is also targeted at pre-sales and post-sales network engineers involved in network design, planning and implementation. Deployment: Self-Study  more...

Designing Cisco Internetwork Solutions Part 3 ... routing. Audience: This course is designed for individuals seeking the Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP (Cisco Certified Design Professional) certification. The course is also targeted at pre-sales and post-sales network engineers involved in network design, planning and implementation. Deployment: Self-Study  more...

Building Scalable Cisco Internetworks Part 1 ... Audience: This course is recommended training for individuals working towards certification as a Cisco Certified Network Professional (CCNP). The audience includes network administrators, network designers, network specialists, network engineers, and network technicians. The audience specializes in configuring and supporting multiprotocol internetworks. They may be involved designing,  more...

Building Scalable Cisco Internetworks Part 2 ... Audience: This course is recommended training for individuals working towards certification as a Cisco Certified Network Professional (CCNP). The audience includes network administrators, network designers, network specialists, network engineers, and network technicians. The audience specializes in configuring and supporting multiprotocol internetworks. They may be involved designing,  more...

Building Scalable Cisco Internetworks Part 3 ... Audience: This course is recommended training for individuals working towards certification as a Cisco Certified Network Professional (CCNP). The audience includes network administrators, network designers, network specialists, network engineers, and network technicians. The audience specializes in configuring and supporting multiprotocol internetworks. They may be involved designing,  more...

Building Scalable Cisco Internetworks Part 4 ... Audience: This course is recommended training for individuals working towards certification as a Cisco Certified Network Professional (CCNP). The audience includes network administrators, network designers, network specialists, network engineers, and network technicians. The audience specializes in configuring and supporting multiprotocol internetworks. They may be involved designing,  more...

Access XP Proficient User ...his courses covers more advanced features of Access 2002. Individuals will learn how to make different types of data queries, work with forms and link data to other databases. Learn To • Create a single-table query in Design view. • Create a multiple-table query in Design view. • Create a simple query by using the Simple Query Wizard. • Identify features of the  more...

Self Development Motivating Yourself to Perform ... Foster motivation for unrewarding tasks. Audience Individuals who want to learn how to apply concepts that will enable them to motivate themselves to perform at a high level. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Outlook XP Fundamentals ...ts the learner with the basics of Microsoft Outlook 2002. Individuals will learn how to open and reply to e-mail messages, insert attachments in messages and schedule appointments in the Outlook Calendar. Learn To • Start and exit Outlook 2002. • Identify the components of the Outlook 2002 interface. • Obtain help by using the Outlook 2002 Office Assistant. • Open  more...

XML Building XML-Based Web Applications Part 1 ... Audience The intended audience for this course include individuals who operate a software development environment using Microsoft Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Suggest a working knowledge of COM+, IIS, ASP, and Visual Basic, and preferably have used Visual  more...

XML Building XML-Based Web Applications Part 1 ... Audience The intended audience for this course include individuals who operate a software development environment using Microsoft Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Suggest a working knowledge of COM+, IIS, ASP, and Visual Basic, and preferably have used Visual  more...

XML Building XML-Based Web Applications Part 2 ... Audience The intended audience for this course include individuals who operate a software development environment using Microsoft Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Suggest a working knowledge of COM+, IIS, ASP, and Visual Basic, and preferably have used Visual  more...

XML Building XML-Based Web Applications Part 2 ... Audience The intended audience for this course include individuals who operate a software development environment using Microsoft Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Suggest a working knowledge of COM+, IIS, ASP, and Visual Basic, and preferably have used Visual  more...

XML Building XML-Based Web Applications Part 3 ... Audience The intended audience for this course include individuals who operate a software development environment using Microsoft Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Suggest a working knowledge of COM+, IIS, ASP, and Visual Basic, and preferably have used Visual  more...

C Programming for the Microsoft NET Platform Part 5 ... Audience The intended audience for this course are individuals involved in programming in C, C++, Microsoft Visual Basic or Java and wish to program in C#. They are involved in developing enterprise business solutions. The audience will include application developers, system analysts, and software engineers. It is expected that learners should have experience programming in C, C++,  more...

Organizational Behavior Series The Organizational Behavior Series includes the following courses: Organizational Behavior: Organizational Dynamics for Individuals Organizational Behavior: Organizational Group Dynamics Organizational Behavior: The Organizational System To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Self Development Increasing Your Assertiveness ... Strengthen assertiveness using six actions. Audience Individuals who want to learn to increase their assertiveness in their daily interactions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1  more...

Defining Microsoft NET Solution Architectures Part 1 ...equirements. Audience This curriculum is intended for individuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about  more...

Windows Server 2003 Planning Active Directory Part 3 ... circumstances in which they should be used. Audience Individuals who are either employed or seeking employment as a systems engineer in medium, large, or enterprise organizations. The audience consists of people wishing to enhance their skills using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft  more...

Defining Microsoft NET Solution Architectures Part 2 ...lationships. Audience This curriculum is intended for individuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about  more...

Business Travel Safety Safety Measures for Travelers In "Business Travel Safety: Safety Measures for Travelers," you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when  more...

Organizational Skills Time Management ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Organizing Your Time (0.5 - 1 hour) Organize your office and your activities. Assemble an effective task list. Avoid poor work habits.  more...

Stress Management Fundamentals for Managers ...ance organizational effectiveness. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 1 Hour Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Managing Your Own  more...

Stress Management Fundamentals for Employees ... Audience: The target audience for this course is individuals who want to improve their understanding of the causes and impact of stress, and learn ways to manage stress effectively. There are no prerequisites required for this course. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 1 Hour Language Options:  more...

Creativity Innovation Thinking Creatively ...y. Identify what types of creative individuals exist. Describe how much an individual's use of creativity changes. Understand that creative thinking is both a mental and physical activity. Simulation Overview: Each of the simulations allows you to practice the skills learned in the  more...

Creativity Innovation Fostering a Ceative Environment ...udent information required to recruit and retain creative individuals, perform a creativity audit, and to communicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract creative individuals to a company.  more...

Creativity Innovation Promoting Team Creativity ...cting a creative session. Identify individuals who might hinder creative sessions. Manage an individual who might hinder creative sessions. Recognize factors that might inhibit team creativity. Use conflict to foster creativity. Simulation Overview: In this  more...

Defining Microsoft NET Solution Architectures Part 2 ...lationships. Audience This curriculum is intended for individuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about  more...

Defining Microsoft NET Solution Architectures Part 3 ...ical design. Audience This curriculum is intended for individuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about  more...

Defining Microsoft NET Solution Architectures Part 4 ...rogram code. Audience This curriculum is intended for individuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about  more...

Defining Microsoft NET Solution Architectures Part 3 ...ical design. Audience This curriculum is intended for individuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about  more...

Understanding Wireless Sol Part 1 Wireless Fund WPANs ...em engineers, administrators, application developers, and individuals needing instant skills for projects using wireless networking solutions. Basic network engineering knowledge is a pre-requisite for this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to  more...

Understandng Wireless Sol Part 2 IEEE 802 11 Standards WLANs ...em engineers, administrators, application developers, and individuals needing instant skills for projects using wireless networking solutions. Basic network engineering knowledge is a pre-requisite for this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8  more...

Understanding Wireless Sol Part 3 WWANs Wireless Security ...em engineers, administrators, application developers, and individuals needing instant skills for projects using wireless networking solutions. Basic network engineering knowledge is a pre-requisite for this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8  more...

Financial Statements Reading Analyzing an Annual Report ...ual report credible. • Identify individuals and entities interested in a company's annual report. • Identify the key components of an annual report. • Simulation Overview: • In this simulation, you will meet with Amy Hughes, a financial analyst in Icon's Financial Services Division. Amy will  more...

WebSphere Studio 5 0 Curriculum ...for specific course objectives and scope. Audience Individuals who use Web Services Description Language (WSDL), SOAP, Universal Description, Discovery and Integration (UDDI), and Java technologies to build Web services including architects, designers, analysts, developers, and testers. It is assumed that learners will have a working knowledge of Java and XML. Deployment Options  more...

Financial Statements Analyzing Cash Flows ... two accounting methods. • List individuals and entities with an interest in a company's financial statements. • Identify ways a financial statement impacts my company. • Demonstrate how different financial instruments impact financial statements. • Simulation Overview: •  more...

WebSphere Studio 5 0 Curriculum ...for specific course objectives and scope. Audience Individuals who use Web Services Description Language (WSDL), SOAP, Universal Description, Discovery and Integration (UDDI), and Java technologies to build Web services including architects, designers, analysts, developers, and testers. It is assumed that learners will have a working knowledge of Java and XML. Deployment Options  more...

Interpersonal Communication Listening Skills ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing Your Listening Skills (0.5 - 1 hour) Understand the need for the listening process. Identify the different types of listening. Use critical listening  more...

Interpersonal Communication Effective Communication ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The Communication Process (0.5 - 1 hour) Understand how the receiver influences the phrasing of a message. Identify the various kinds of receivers. Distinguish  more...

WebSphere Studio 5 0 Introduction ...phere Studio Application Developer debugger. Audience Individuals who use Web Services Description Language (WSDL), SOAP, Universal Description, Discovery and Integration (UDDI), and Java technologies to build Web services including architects, designers, analysts, developers, and testers. It is assumed that learners will have a working knowledge of Java and XML. Deployment Options  more...

Interpersonal Communication Telephone Skills ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Telephone Etiquette (0.5 - 1 hour) Project a positive image. Establish a good rapport. Demonstrate behavior callers appreciate. Properly  more...

WebSphere Studio 5 0 Introduction ...phere Studio Application Developer debugger. Audience Individuals who use Web Services Description Language (WSDL), SOAP, Universal Description, Discovery and Integration (UDDI), and Java technologies to build Web services including architects, designers, analysts, developers, and testers. It is assumed that learners will have a working knowledge of Java and XML. Deployment Options  more...

Defining Microsoft NET Solution Architectures parat 4 ...rogram code. Audience This curriculum is intended for individuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The audience will also include a wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...ers offers the student suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn To Interact with an  more...

Windows Server 2003 Managing Network Infrastructure Part 1 ...toring. Audience Existing MCSE/MCSAs in Windows 2000. Individuals seeking employment as MCSE/MCSA 2003 system administrators or engineers in medium and large organizations. The entry criteria for this course include individuals who are entry-level IT professionals, new to hands-on Windows server and network administration, and individuals preparing for exam 70-291, Implementing, Managing,  more...

Windows Server 2003 Managing Network Infrastructure Part 1 ...toring. Audience Existing MCSE/MCSAs in Windows 2000. Individuals seeking employment as MCSE/MCSA 2003 system administrators or engineers in medium and large organizations. The entry criteria for this course include individuals who are entry-level IT professionals, new to hands-on Windows server and network administration, and individuals preparing for exam 70-291, Implementing, Managing,  more...

Windows Server 2003 Managing Network Infrastructure Part 2 ...cords. Audience Existing MCSE/MCSAs in Windows 2000. Individuals seeking employment as MCSE/MCSA 2003 system administrators or engineers in medium and large organizations. The entry criteria for this course include individuals who are entry-level IT professionals, new to hands-on Windows server and network administration, and individuals preparing for exam 70-291, Implementing, Managing,  more...

Windows Server 2003 Managing Network Infrastructure Part 2 ...cords. Audience Existing MCSE/MCSAs in Windows 2000. Individuals seeking employment as MCSE/MCSA 2003 system administrators or engineers in medium and large organizations. The entry criteria for this course include individuals who are entry-level IT professionals, new to hands-on Windows server and network administration, and individuals preparing for exam 70-291, Implementing, Managing,  more...

Organizational Communication Communicating in the Workplace ...hin an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate effectively using technology. Learn To Given a situation, identify the role that is being fulfilled. Follow the process  more...

Organizational Communication Managing Communication ...for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate effectively in the different environmental contexts and situations. Learn To Identify conditions necessary for change. Apply strategies for innovation and change appropriately. Apply methods for managing stress. Use organizational  more...

WebSphere Studio 5 0 UDDI Application Server 5 ...o identify features of Web Services support. Audience Individuals who use Web Services Description Language WSDL), SOAP, Universal Description, Discovery and Integration (UDDI), and Java technologies to build Web services including architects, designers, analysts, developers, and testers. It is assumed that learners will have a working knowledge of Java and XML. Deployment Options  more...

Excellence in Service Solving Customer Problems ...key suggestions Drivers should heed when interacting with individuals of all behavioral styles. Identify key suggestions Influencers should heed when interacting with individuals of all behavioral styles. Identify key suggestions Steadies should heed when interacting with individuals of all behavioral styles. Identify key suggestions Conventionals should heed when interacting with  more...

Call Center Inbound Customer Service ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Opening the Call (0.5 - 1 hour) Maintain a positive attitude when providing service. Use your voice to convey effective customer service. Emphasize the positive  more...

Call Center Mgt Managing an Inbound Call Center Call Center Management: Managing an Inbound Call Center gives the student an overview of inbound call centers, managerial roles, and technologies that affect call centers. The program also gives the student guidelines for establishing a call center, as well as things to remember when establishing the call center. Learning the material in this program, the student will be able to establish a call  more...

Interviewing Skills Preparing for an Interview ...erviewing and selecting employees. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 1 Hour Language Options: US English Total Learning Time: 2 to 2.5 hours Objectives: Unit 1: Understanding  more...

Interviewing Skills Conducting an Interview ...erviewing and selecting employees. It is recommended that individuals take the first two courses in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 1 Hour Language Options: US English Total Learning Time: 2 to 2.5 hours Objectives: Unit 1:  more...

Interviewing Skills Laws Governing the Interview Process ...erviewing and selecting employees. It is recommended that individuals take the first three courses in the series or have equivalent knowledge Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 1 Hour Language Options: US English Total Learning Time: 2 to 2.5 hours Objectives: Unit 1: Equal  more...

Windows Server 2003 Managing Network Infrastructure Part 3 ...ogging. Audience Existing MCSE/MCSAs in Windows 2000. Individuals seeking employment as MCSE/MCSA 2003 Systems Administrators or Engineers in medium and large organizations. The entry criterion for this course includes individuals who are: a) entry level IT professionals, new to hands-on Windows server and network administration, and/or b) Preparing for exam 70-291, Implementing, Managing,  more...

Decision Making Problem Solving Decision Making Fundamentals ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Personal Decision Making (0.5 - 1 hour) Know how to properly define objectives. Establish and compare options to identify the best choice. Effectively implement  more...

Decision Making Problem Solving Problem Solving Fundamentals ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing a Problem (0.5 - 1 hour) Determine the nature of the problem. Generate problem solving options. Evaluate the problem solving options.  more...

Leadership Development Delegation ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Delegating a New Project (0.5 - 1 hour) Use the delegation process. Identify which tasks should be delegated. Delegate tasks to the right person.  more...

Leadership Development Goal Setting ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Project Goals (0.5 - 1 hour) Take the steps needed to develop effective goals. Adjust goals appropriately. Communicate assertively.  more...

Leadership Development Leading the Way ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Creating a Vision (0.5 - 1 hour) Know what traits enhance leadership skills. Avoid common leadership pitfalls. Understand how your attitude and values affect  more...

Windows Server 2003 Managing Network Infrastructure Part 3 ...ogging. Audience Existing MCSE/MCSAs in Windows 2000. Individuals seeking employment as MCSE/MCSA 2003 Systems Administrators or Engineers in medium and large organizations. The entry criterion for this course includes individuals who are: a) entry level IT professionals, new to hands-on Windows server and network administration, and/or b) Preparing for exam 70-291, Implementing, Managing,  more...

Leadership Development Motivation ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Motivating an Underachieving Employee (0.5 - 1 hour) Understand why individual motives vary. Differentiate between personal and social needs. Identify the major  more...

Leading the Way Learning to Lead ...ership. You will learn the traits and abilities that make individuals effective leaders, as well as leadership pitfalls to avoid. In addition, you will learn interpersonal skills that can help you motivate and empower your followers. You will also learn different types of power strategies, how to set attainable goals, and strategies for resolving conflict. Learn To  more...

Strategic Decision Making Preparing to Make Decisions ...the techniques for managing uncertainty. Audience All individuals who want to learn how to make effective decisions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Planning Your Decisions (0.5 - 1 hour)  more...

Goal Setting Goal Setting Tools for Managers ...e environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. Learn To Identify the criteria for meaningful incentives. Follow the guidelines for establishing commitment to goal achievement. Set effective goals. Identify the  more...

Employee Performance Managing Difficult People ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Understanding Difficult People (0.5 - 1 hour) Assess a difficult person's situation. Identify how each difficult personality type is detrimental to an organization.  more...

Employee Performance Providing Feedback ...cess and the content. Monitor individuals after they receive feedback. Overcome barriers to giving constructive feedback. Handle difficult feedback situations. Audience Managers and employees who want to improve their ability to give effective feedback. Deployment Options e-Learning Accreditation  more...

Employee Performance Resolving Conflict ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Conflict Between Managers (0.5 - 1 hour) Identify conflict resolution styles. Know when to use collaboration. Use compromise when appropriate.  more...

Essentials of Management Succeeding as a New Manager ...entials of Management: Succeeding as a New Manager equips individuals with the skills needed to transition effectively into their role as a new manager. They learn how to make a positive first impression and what actions will enable them to gain respect as a new manager. In addition, students learn how to maintain control and enhance employee productivity. Learn To  more...

Change Management Managing Change ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Implementing a Change (0.5 - 1 hour) Identify the steps of the change process. Analyze a change situation. Prepare a plan for change.  more...

Total Quality Management Fundamentals ...ity leader. Audience This curriculum is aimed at all individuals who wish to input to and improve quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Total Management Basics (0.5 - 1 hour)  more...

Total Quality Management Principles ...or quality. Audience This curriculum is aimed at all individuals who wish to input to and improve quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Customer Focus and Teamwork (0.5 - 1 hour)  more...

Total Quality Management Implementation and Tools ...enchmarking. Audience This curriculum is aimed at all individuals who wish to input to and improve quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Implementing TQM (0.5 - 1 hour)  more...

Windows Server 2003 Managing a Server Env Part 1 ...red folder. Audience This curriculum is intended for individuals who are employed as or seeking employment as a systems administrator or systems engineer. The Microsoft Certified Systems Administrator (MCSA) on Windows Server a 2003 credential is intended for IT professionals who work in the typically complex computing environment of medium to large companies. An MCSA candidate should  more...

Project Management Project Management Framework ... Audience: The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3 PDUs  more...

Project Management Project Management Processes ... Audience: The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3  more...

Project Management Project Integration Management ... Audience: The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3  more...

Project Management Project Scope Management ... Audience: The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3  more...

Project Management Project Time Management ... Audience: The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3  more...

Project Management Project Cost Management ... Audience: The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3  more...

Project Management Project Quality Management ... Audience: The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3  more...

Project Management Human Resource Management ... Audience: The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3  more...

Project Management Project Communications Management ... Audience: The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3  more...

Project Management Project Risk Management ... Audience: The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3  more...

Project Management Project Procurement Management ... Audience: The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project management office, and functional managers with employees assigned to a project team. Deployment: Self-Study Accreditation PDU credits: 3  more...

Team Management High Performance Teams ...ip abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader, you will successfully release your company's product before the competition and save your company. Learn To Set challenging, but achievable, team goals. Resolve conflict among team members.  more...

Team Conflict Working in Diversified Teams ...setting by following the correct guidelines. Audience Individuals who want to learn more about working successfully as part of a diverse team. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Diversity (0.5 - 1  more...

Team Participation Teamwork Fundamentals ...ic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The Role of the Team Member (0.5 - 1 hour) Identify your responsibilities as a team member. Understand the importance of establishing ground rules. Set  more...

Virtual Teams The Fundamentals ...to enhance trust among virtual team members. Audience Individuals who want to learn how to function effectively as a virtual team member. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Virtual Teams Communicating Effectively ...es that best address a virtual team's needs. Audience Individuals who want to learn how to use communication to their benefit as a virtual team member. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5  more...

Virtual Teams Participating in Virtual Meetings ...eam members encounter when making decisions. Audience Individuals who want to learn how to use various tools to successfully participate in virtual meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information  more...

Microsoft Project 2003 Proficient User ...nge from new users to power users. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 3 CPE PDU credits: 6 PDUs CEU credits: 0.50 CEUs Language Options: US English, German, Russian Total Learning Time: 3 to 4 hours Objectives: Unit 1:  more...

Windows NT 4 0 Administration Curriculum ...his course series presents the prerequisite knowledge for individuals seeking MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 803 Administering Microsoft Windows NT 4.0 C  more...