Online Industry eLearning

Administrative Professionals Interacting with Others ...ssionals: Interacting with Others Regardless of the industry you work in, the organization you work for, or the boss you have, as an administrative support professional, almost all of the tasks you perform on a daily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your colleagues, which  more...

Human Resources Fundamentals HRCI PHR ...I certification examinations are widely recognized as the industry standard for evaluating human resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are involved in various aspects of the organization and need to have a range of core skills and  more...

Strategic Management HRCI PHR ...I certification examinations are widely recognized as the industry standard for evaluating HR professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As an HR professional, you are involved in developing the business strategy to achieve organizational goals. Toward that end, this course will help you  more...

Affirmative Action and the EEO HRCI PHR ...I certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are fair and  more...

Employment Management HRCI PHR ...I certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are fair and  more...

Recruiting and Selecting Candidates HRCI PHR ...I certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are involved in the process of attracting and interviewing qualified job candidates for your  more...

Employment Relations HRCI PHR ...I certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. The Professional in Human Resources (PHR) certification shows that the holder has demonstrated mastery of the HR body of knowledge.As a human resources professional, you are responsible for helping to ensure that your company's employee relations are positive  more...

Sexual Harassment at Work HRCI PHR ...I certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are fair and  more...

Non-Unionized Workplaces HRCI PHR ...I certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are in line with work rules of non-union environments and that employee issues are resolved in a legally defensible manner. Toward that end,  more...

Unionized Workplaces HRCI PHR ...I certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are in line with work  more...

Health and Safety in the Workplace HRCI PHR ...I certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are responsible for helping to ensure that your company meets particular standards and requirements  more...

Risk Assessment and Prevention HRCI PHR ...I certification examinations are widely recognized as the industry standard for evaluating human resource professional's competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are fair and  more...

Fall Protection or Working at Heights Fall Protection (or Working at Heights) This one-hour course is intended to provide employees who might be exposed to fall hazards the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize common workplace fall hazards, describe fall  more...

Construction Safety Orientation Construction Safety Orientation This course is designed to inform new construction workers and site visitors in and around construction sites of the potential hazards and safe work practices associated with the construction industry. The content in this course is designed to comply with the intent of the applicable regulatory requirements - recognize hazards commonly found at construction  more...

Ethical Decision Making Simulation ...adhere to the highest professional standards within their industry. The Ethical Decision Making Simulation is designed to help employees understand and apply the fundamentals of making ethical decisions. Over the course of the simulation, participants will practice ethical decision making skills, encompassing the objectives of applying ethical filters to decision making, making an ethical  more...

Business Analysis Enterprise Analysis ...lemented every day, in every size and type of company and industry. But way before solutions are implemented, a business need must be identified, a plausible solution must be defined, and the investment required for the solution must be justifiable before implementing it. This course provides an overview of enterprise analysis as prescribed in A Guide to the Business Analysis Body of Knowledge  more...

DOT Drug and Alcohol Awareness ...encourage employees and supervisors in the transportation industry to be vigilant of any coworkers who may display symptoms of substance abuse and provide details for effective drug and alcohol testing procedures. This course identifies the causes, indicators, and resultant problems of substance abuse and substance dependency in the US transportation industry. It describes the US laws that  more...

Workplace Safety Orientation ... some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout; Confined Space Entry; Emergency Response; Respiratory Protection; Personal Protective Equipment; Hearing Conservation. The content in this course is designed to comply with the  more...

Slips Trips and Falls ...lips, trips, and falls constitute the majority of general industry accidents. They cause 15 of all accidental deaths and are second only to motor vehicles as a cause of fatalities. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards and to address the key components of ladder safety. The content in this course is designed to comply  more...

PPE Personal Protective Equipment PPE: Personal Protective Equipment This course covers types, selection, maintenance, and care of personal protective equipment in the workplace. The types of personal protective equipment (PPE) covered in the course include: hard hat, respiratory protection, hearing protection, and body protection. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Lead and Cadmium Lead and Cadmium Failure to understand the dangers of cadmium and lead, and the correct practices that should be followed when working with them, can leave you exposed to long-term health risks. Lead and cadmium have a number of industrial applications. This course provides an understanding of the basic health effects, routes of entry, methods of compliance and prevention, and regulatory  more...

Understanding Change ...business environment. Leaders and managers, regardless of industry or organization, require a clear understanding of how important organizational change is in order to propel their organizations forward. This course outlines what is meant by change, as well as the importance and benefits of implementing change within an organization. It also details the three different types of organizational  more...

Introduction to Industrial Hygiene ...with the work people do. In modern times, governments and industry professionals have stepped up and taken responsibility for creating legislation that protects workers from various types of hazards. The field of study that has emerged out of the need to create safe and healthy work environments is called industrial hygiene. All employees should be aware of the hazards they face, as well as  more...

Telesales Communications ...ions tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a dampening effect on our interpersonal communications. This course will help compensate for this effect by introducing you to the fundamentals of communicating over the phone and how to sell  more...

Program Life Cycle and Benefits Management ...ife Cycle and Benefits Management Regardless of the industry, programs and program management help organizations effectively implement corporate strategies. To achieve the planned benefits and outcomes of your program, you need to manage its benefits across its life cycle. This life cycle will vary, depending on the type of program. However, if you understand the general phases in the  more...

The Role of Ethics in Project Management ...sion of establishing project management as a professional industry, the project management community and the Project Management Institute (PMI ) have established standards of ethics to help members to navigate the sometimes murky waters of ethical issues. In this course, learners will be given an overview of the role of ethics in project management. Specifically, learners will be introduced to  more...

ITIL reg Overview Certification and Benefits ...ghly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL V3 certification? And how? This course provides a detailed overview of the purpose, vision, and principles of the ITIL V3  more...

Getting Started with Illustrator CS3 ...h Illustrator CS3 Adobe Adobe Illustrator CS3 is an industry-standard illustration program for multimedia, online graphics, and print. Whether you are creating multimedia graphics or laying out print publishing, Illustrator will allow you to create professional quality results. This course introduces the Illustrator interface, shows how to customize the workspace and navigate panels, and  more...

Business Ethics Simulation ... retail outlets. G&B has always been a leader in the tool industry and has maintained an impeccable reputation for quality, reliability, and safety. The latest tool produced by G&B is a rechargeable, cordless, and high-powered nailer designed for roofing and framing contractors. The new nailer is enjoying quite a bit of initial success. Word of mouth has been great, users are extremely pleased  more...

Leadership and Management Simulation ...with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the department. But with the new title comes new challenges--some from sources you may never have expected. But challenges like these are all part of moving into management and assuming the mantle of leadership. This simulation is based on the  more...

Introduction to Lean for Service and Manufacturing Organizations ...s Lean has its origin in the Japanese manufacturing industry in the 1980s as a waste reduction and improvement methodology. However, as it turned out, methods and principles of lean thinking spread to logistics, and from there on to the military and construction industries. Lean methods and principles have since been applied successfully across many other industries. Service and  more...

Financial Statements for Non-fiinancial Professionals ...s, competitors, markets, and the general condition of the industry they operate in. This course aims to familiarize you with these three financial statements and how they reflect an organization's overall activities and performance. This course takes you through the various sections of these statements and explains how each is calculated. Finally, the course demonstrates how common business  more...

Analyzing Financial Statements for Non-financial Professionals Analyzing Financial Statements for Non-financial Professionals Financial statements of an organization often conceal more than they reveal. Being able to analyze them and extract meaningful information is an essential skill that financial as well as non-financial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial  more...

A Practical App 2009 Personal Computer Components ...2009 220-702 CompTIA A Practical Application The IT industry has grown by leaps and bounds in recent years, but the backbone of the industry has always remained the computers themselves. This course looks at the components that make up personal computers and shows you how they all work in unison. It explores such components as motherboards, power supplies, storage devices, central  more...

CompTIA Server 2009 IT Environment CompTIA Server 2009: IT Environment CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 A well managed network relies on accurate documentation, well designed policies, and efficient procedures. Understanding how to create good documentation, policies, and procedures can help ensure that a network is well run and that it can withstand the occasional crisis. Implementing these concepts at  more...

Information Security Program Development Resources ...mation security infrastructures and architectures and the industry models that can be used as a basis for them. This course also examines controls and countermeasures that can be used to detect, prevent, and protect company resources. It examines the roles of individuals in an information security program, and looks at how documentation is kept at all levels while creating the information  more...

Cisco Route 1 0 Routing Services for Converged Networks ... faster, more cost-effective, and capable of meeting high industry standards. This course examines the Cisco Enterprise Composite Network Model and discusses the traffic patterns in converged networks. It also introduces the Cisco vision of the future of the Intelligent Information Network (IIN) and the Cisco Service Oriented Network Architecture (Cisco SONA). Cisco conceptual models and  more...

Storage Security ...20-001) The need for storage security in both small industry and big business is clear in today's ever evolving internetworks. This course examines what the storage security framework is and how companies implement it. This course also examines the risk triad, control measures, security domains, the SAN security architecture and its mechanisms, and different types of NAS security  more...

The Consumer Electronics Industry Overview Version 1 ...Industry Overview: Version 1 The Consumer Electronics industry is made up of companies from around the world that manufacture electronic audio and video equipment for individual consumers and businesses. In this fast-moving industry, where some products are lucky to have a shelf life of more than a year, companies need to be able to adapt quickly. In addition, they face challenges related  more...

The Aerospace Defense Industry Overview Version 1 ...Industry Overview: Version 1 The aerospace and defense sector is an international multi-billion dollar industry. Key stakeholders include aircraft and aircraft component manufacturers, civil and military avionics service providers, governments, and privately funded research and development organizations. These organizations deliver aircraft and their components, as well as software and  more...

The Capital Markets Industry Overview Version 1 ...Industry Overview: Version 1 The capital markets industry is an exciting, fast-paced, and volatile industry. Comprised of investment banks, securities firms, and a variety of other stakeholders, the industry helps companies and governments raise long-term funds on the capital markets. The industry participants deliver various services to their clients, such as underwriting and acting as  more...

The Chemicals Industry Overview Version 1 ...Industry Overview: Version 1 The chemicals industry is comprised of thousands of companies throughout the world that use basic raw materials to produce chemicals that have commercial value to consumers and other industries. These chemicals are used to produce plastics, synthetic fibers, lightweight automobile parts, fertilizers, cosmetics, household materials, computers, and many more  more...

The Broadcasting Entertainment Industry Overview Version 1 ...Industry Overview: Version 1 The Broadcasting & Entertainment Industry is tasked with engaging its consumers with new and traditional forms of entertainment. The industry players deliver films, television programs, music, radio programs, electronic media, books, news, and an ever expanding array of entertainment products. It provides its customers throughout the world with access to these  more...

The Banking Industry Overview Version 3 ...Industry Overview: Version 3 The banking industry is a vital component to individual, business, national, and global financial well-being. This industry builds and maintains financial relationships with customers of all sizes to supply financial products and services that stimulates economic growth. The industry players produce an assortment of services from savings accounts to home and  more...

The Utilities Industry Overview Version 1 ...Industry Overview: Version 1 The utilities industry is essential to modern living and the modern economy. It provides safe sources of drinking water, proper sewage disposal, and reliable heat sources for homes and businesses. It also provides a reliable source of electrical energy to operate the machinery, equipment, and appliances that are vital to a region's prosperity and growth. This  more...

The Retail Industry Overview Version 3 ...Industry Overview: Version 3 The retail industry provides consumers with goods and services for their everyday needs. Comprised of a variety of stakeholders, this industry offers customers the flexibility to buy products from around the world, which requires industry players to have a global supply chain that ensures their products can be cost-effectively sourced from various locations  more...

The Education Industry Overview Version 1 ...Industry Overview: Version 1 The education industry provides its students with the knowledge and skills to adapt to a continually changing working world. The industry consists of an expanding array of organizations that seek to provide lifelong learning to its customers. These organizations include traditional colleges and universities as well as companies focused on training and  more...

The Telecommunications Industry Overview Version 3 ...Industry Overview: Version 3 The Telecommunications Industry is to the modern world what the central nervous system is to the human body. Made of a complex set of sectors and subsectors and a variety of stakeholders, this industry builds, maintains, and operates networks to supply an essential service to customers globally. The industry players produce communication equipment and deliver  more...

The Insurance Industry Overview Version 3 ...Industry Overview: Version 3 Comprised of a variety of stakeholders, the Insurance industry provides products and services that are designed to protect businesses and individuals from risks. The industry players deliver risk coverage, while attempting to manage their own risks in an environment that is subject to regulatory requirements, competitive forces, margin pressures, and changing  more...

The Federal Government Industry Overview Version 3 ...Industry Overview: Version 3 The federal government industry is the world's largest service provider with primary responsibility to provide essential services to its citizens funded through its collection of taxes. A federal government is usually comprised of a host of governmental departments and various stakeholders, which can include, but are not limited to, individual states,  more...

The Information Technology Industry Overview Version 3 ...Industry Overview: Version 3 The information technology industry plays a unique role in helping companies conduct their businesses in the modern era. Industry participants must be highly competitive to provide the latest technological advances. It provides value to customers by embracing new trends, such as cloud computing, virtualization, and mobile application solutions to keep their  more...

Professional Selling in the Knowledge Economy Simulation Professional Selling in the Knowledge Economy: Simulation The "Professional Selling in the Knowledge Economy Simulation" is designed to test your understanding and application of the principles, strategies, and skills that - when integrated into your sales career - will help you reach your personal and professional goals. You are a salesperson for the Paper Docs Company, a leading supplier  more...

Balancing Your Responsibilities Simulation ... a wholesale seafood distributor that's serviced the food industry for over thirty years. Its customers include restaurants, grocery stores, and institutional cafeterias. You're the company's webmaster responsible for maintaining and updating its B2B web site. As a majority of customers now use the site to place orders, it's crucial for it to operate smoothly and reliably at all times. Recently  more...

A Essentials 2009 Computer Hardware Components ... CompTIA A 2009 220-701 CompTIA A Essentials The IT industry has grown by leaps and bounds, but the backbone of that work has always remained the computers themselves. In order for a computer to function correctly it requires specific types of hardware components. This course covers the different types of motherboards, power supplies, storage devices, central processing units, and memory  more...

BIS Export Controls and Antiboycott Provisions ...the direction of the US Department of Commerce, Bureau of Industry and Security (BIS), tightened up export controls in an effort to prevent unauthorized access to US goods and technologies by foreign countries that might use these items for military or other harmful uses. The EAR are far reaching and affect any business transactions that involve the export from the US, or re-export from another  more...

Oracle Database 11g Segment Space I O and Performance Tuning Oracle Database 11g: Segment Space, I/O and Performance Tuning Oracle Oracle Database 11g provides various methods for tuning segment space usage and input/output (I/O). This course explains how to use Automatic Segment Space Management (ASSM) to tune segment space usage, how to shrink segments using SQL or the Enterprise Manager, and how to use table compression. Automatic Storage  more...

Oracle Database 11g Database Security Oracle Database 11g: Database Security Oracle Oracle Database server is highly secure, but to fully maximize the security features offered, the database must be well protected as well. This course explores how to configure Oracle Database 11g in a secure manner by adhering to industry standard best security practices for operational database deployments. It covers applying the principle of  more...

Operations Mangement Inventory Management ...its concepts and tools can also be applied to the service industry. This course deals with the key aspects of inventory management in a manufacturing or a service organization. It walks the learner through the valuation of inventories and the most common costs associated with ordering and holding inventories. The course also covers how to determine an economic order quantity and the reorder  more...

The Oil and Gas Industry Overview Version 3 ...Industry Overview: Version 3 The oil and gas industry is a key player in supplying the world's energy, transportation, petrochemical, and fertilizer needs. Comprised of both national and independent oil and gas companies, the oil and gas industry supplies the products needed to heat homes, provide transportation by running engines in motorized vehicles, increase food production through  more...

The Pharmaceutical Industry Overview Version 3 ...Industry Overview: Version 3 The pharmaceutical industry provides an extensive range of medications to consumers throughout the world. Comprised of a variety of stakeholders, this industry is dependent on discovering and developing medicines, manufacturing these products commercially and marketing them to health officials or consumers. Industry players adopt unique strategies to overcome  more...

The Food Beverage Industry Overview Version 3 ...Industry Overview: Version 3 The Food and Beverage Industry encompasses the production, processing, distribution, and sale of food and beverages to consumers. The industry is made up of a wide range of organizations from farmers who produce the raw material, to companies who process and package branded products, to retailers who supply food and beverages to their customers. The industry  more...

The Biotechnology Industry Overview Version 1 ...Industry Overview: Version 1 Unlocking the potential of biotechnology entails turning scientific knowledge into products that can enhance, and even transform, the conditions of life. A relatively new but growing, global industry, biotechnology involves engineering biological molecules and microbes with desirable new properties. This re-engineering of natural organisms can lead to the  more...

Adobe Acrobat 9 Fundamentals Adobe Acrobat 9: Fundamentals Adobe Adobe Acrobat is recognized as the industry leader in Portable Document Format (PDF) file creation and manipulation. This course explores the basics of Adobe Acrobat 9, including methods of viewing, editing, and navigating PDF files. It also explains methods of creating PDF files from Microsoft Office documents and other file formats. In addition, the  more...

Preparing for an Internal Interview ...le to participate in conversations about your company and industry or demonstrating that you understand the organizational culture, being on the inside means you have a great advantage, which you don't want to waste. Climbing the organizational ladder takes more than a view from the inside, though. You also need to prove you're ready for the next step in your career. You must be able to create  more...

Identity Presence Privacy ... with identity and access management (IAM) and the common industry protocols used to extend identity to the cloud. It covers the concept of federation between different CSPs and businesses, the need for proper identity and access control management, and it also explores the use of a Cloud Identity as a Service (IDaaS) offering. The course also discusses the importance of understanding the  more...

ITIL reg 2011 Edition Overview Certification Benefits ...ghly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL certification? And how? This course provides a detailed overview of the purpose, vision, and principles of the ITIL  more...

Safety Director Program (OSHA Emphasis) This course is aimed at new or inexperienced company safety directors. The course will help those safety directors master the essentials. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period. It is always a best practice to take your time and make sure that you understand each lesson in full detail. The  more...

Introduction to Technical Writing for Industry ...rding career of a technical communicator in the high-tech industry. If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the organization?s process,  more...

Intermediate Technical Writing ... same standards as those used in the technical-publishing industry today. After you study the page-design units, you will write a set of instructions in which you use these guidelines and of course the general standards for good writing as well. You`ll e-mail these instructions to your instructor who will review, comment on, and send them back to you by e-mail attachment. You`ll revise  more...

Expert Certificate Course in Medical Coding ...k other types of certification by various entities in the industry. The American Association of Professional Coders, (AAPC), for example, allows 1 year of experience if you submit documentation for the successful completion of the course on the pretest application. Additional Certificates are available from participating accredited universities and colleges. For more details write to  more...

Comprehensive Paralegal Program 6 Course Paralegal Career Track Trainng Program. See Individual Courses 2802-A,2802-B,2802-C,2802-D,2802-E and 2802-F. This is a industry standard Certificate of Completion program.  more...

Manufactured Housing Appraisal/Valuation Course This course will teach each student how to determine the value of a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification. Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser.  more...

Introduction to Medical Transcription ...y and interest level. It also provides an overview of the industry itself, job opportunities, certification, and other related information. A great lead-in course to the Comprehensive Medical Transcription Training program. The course is designed to provide an overview of typical medical transcription skills and training aptitude, allowing assessment of personal capability and interest. It  more...

Taking Off In Travel - Instructor Led ...s course provides an overview of the basics of the travel industry and career opportunities available. Enjoy a fun, realistic presentation of: air travel, car rentals, hotel accommodations, rail travel, tours, and cruises. Group travel, incentive travel, meetings and conventions, in-bound tourism, international travel and niche travel are also discussed. There will be opportunities for learning  more...

Travel Careers Training Programs We offer a five course program that is designed to get you working in the travel industry within 6 months. This proven program has worked for thousands of people for the past 12 years. Take a look at our outline.....and let the learning begin!  more...

So You Want To Be A Medical Writer ...ge of areas in medicine, pharmaceuticals, and the biotech industry. Opportunities for medical writing exist at the professional research level, the consumer education level, newspapers, magazines, and everything in between. Most medical writers have either a degree in English or in a life science, but this is a generalization and exceptions abound. Increasingly, MDs and PhDs are opting for  more...

Technical Writing for the Medical Professional As a medical professional, you may be called upon to write peer-reviewed research papers, articles for colleagues, lectures, presentations, or patient education materials. This course is designed to assist you with the skills and knowledge you will need to effectively write medically related materials. Writing for the medical profession is an exciting and ever-changing field that covers a wide  more...

Creating Outstanding Online Help: A Self-Directed Study (Software Industry) This course is for you if you have some experience as a Technical Writer (but not much creating online help)and are looking to enhance your skill set. This course demonstrates - through self-directed study - the initial process of creating effective online help by starting with a solid outline. The major assignment is to create a detailed online help system outline and submit a mini-essay about  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) If you have little or no experience in creating online help this course is for you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another  more...

Adobe PageMaker 7 0 - Using the industry standard for page layout Learn PageMaker 7.0 by creating ten example documents.  more...

A+ 2003 Complete Bundle (90 days of online training for PC Technicians) ...0 days of online access) of CompTIA (Computing Technology Industry Association) A+ 2003 practice exam questions (practice test draws 70 questions at random from a bank of over 1,500 questions). Product features include: easy-to-use navigation and completion tracking, within the Lesson page bookmarking, interactive glossary, real world training examples, system user guide, pop-up definitions,  more...

Pharmacy Technician National Certification Exam Preparation Course Would you like to become a Nationally Certified Pharmacy Technician (CPhT)? Take your career to the next level and get this credential. Many Pharmacy Technicians who become certified receive financial compensation and several states are even requiring Certification for employment. Keep your employment opportunities open and make the most of your career by becoming Certified. The Pharmacy  more...

Boost Your Self-Confidence And Enjoy Selling Success ...itude and set goals. Selling success is part product and industry knowledge, part people and communication skills and part attitude and perspective. Strengthen your self-image, set and achieve goals that reach your company`s and your own expectations and reinforce your self-motivation to take control of what you can to reach your goals. Understand the importance of your own attitude and  more...

Beginning Travel Career 5 Week Onlineworkshop An intensive course designed for anyone interested in a career in the travel industry. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

Advanced Travel Career 6 Week Onlineworkshop This course will build on basic knowledge of the travel industry and is designed for those who have completed Beginning Travel or who are considering returning to the travel field after an absence and would like a refresher course. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program,  more...

The Travel Agent s Approach to Booking Cruises This course is designed to demonstrate how knowledge of the cruise industry can translate into more effective package salesmanship. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

Certificate in Technical Writing ...s Instructor-Led, meaning you learn from highly qualified industry and tech writing university faculty. The Certificate in Technical Writing (Basic Level) is specifically developed for those seeking some of the following: A valid Certificate for work they engage in the workplace. A new direction with a career. Further develop their technical language and communication skills. Improve and update  more...

Certificate in Technical Writing for Current Technical Writers ...s Instructor-Led, meaning you learn from highly qualified industry and tech writing university faculty. The Certificate for Current Technical Writers is specifically developed for those seeking some of the following: A valid Certificate for work they engage in the workplace. Further develop their technical language and communication skills. Improve and update their technical writing knowledge  more...

Cisco CCNA Internetworking Technologies 1 ...to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit explains the evolution of networks from the traditional host-based architecture to the global internetworking architecture of today. The unit also describes the various organizations that set standards for communication and networking. It discusses the  more...

CompTIA Security + ...ng experience, with emphasis on security. The exam covers industry-wide topics, including communication security, infrastructure security, cryptography, access control, authentication, external attack and operational and organization security. Security+ is taught at colleges, universities and commercial training centers around the globe. Security+ is an elective or prerequisite to advanced  more...

Cisco CCNA Monitoring and Security ...to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces the concept, purpose, and operation of the Access List. It explains two types of Access List, the Standard Access List and the Extended Access List, and the differences between them. The unit also covers the two steps in configuring the Access List,  more...

Information Technology Infrastructure Library (ITIL) ...or their employees. This course is targeted at students, industry professionals, organizations, the IT and non-IT savvy, and aims to provide participants with raised awareness and understanding of the ITIL best practice framework and its application. Give your resume or business the edge with ITIL awareness and understanding! The following processes and functions will be covered in this  more...

Cisco CCNA WAN Protocols HDLC, PPP ...to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces you to the various WAN services, such as Frame Relay, ISDN, and X.25. It explains the connection parameters provided by a service provider in the assigning of a connection to a subscriber, defines the interfaces that enable communication between a  more...

Cisco CCNA WAN Protocols-Configuring X.25 ...to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces you to the features and functions of X.25. In addition, you will become familiar with the concept of packet switching as well as with the features of two types of virtual circuits. You will be presented with information that describes the need for  more...

Cisco CCNA Configuring Frame Relay and ISDN ...to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces the features of Frame Relay technology. In addition, the unit defines the Frame Relay terms associated with bandwidth. It examines the process for transmitting data from the source to the destination over a Frame Relay network. Frame Relay terms, such  more...

Cisco CCNA LAN Switching ...to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) In this unit, you will learn about the history of networking and communication. The unit covers the Data Link sublayers, Logical Link Control (LLC), and Media Access Control (MAC). The LLC sublayer uses the connectionless and the connection-oriented services that bridge  more...

Stack Sampling Methods 1-5 US-EPA Methods 1-5 are sampling methods developed for sampling of particulate emissions from stationary sources such as power plants and other industrial facilities. These methods appear in title 40, part 60 of the Code of Federal Regulations (referred to as 40 CFR 60). This course serves as an introduction to the methods and provides a basic understanding of the concepts, equipment, procedures  more...

Selling Vacation Packages and Tours - Instructor Led Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures.  more...

The Cruise Market - Instructor Led Earn great commissions by booking cruises, one of the fastest growing segments of the travel industry. Learn the basics of the cruise product, cruise classifications, destinations, types of cruises, print resources and non-automated reservations procedures.  more...

QPRT Suicide Risk Assessment and Training ...resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals. Managers must master the tools and techniques for establishing the customer support center as the focal point for technology in the corporation. Whether implementing a new customer support center  more...

Flash I: Mastering the Tools ...exciting Web and multimedia presentations with Flash, the industry standard software for animation on the Web. In this intensive course, you will learn how to create the various graphic, button, and movie clip symbols that you will place in your SWF files. You will be taught by an experienced multimedia specialist, teacher, and instructional designer. Comprehensive learning modules will be  more...

7 Steps to A Lot More Sales ...ypes of businesses regardless of size and in all types of industry retail, wholesale, manufacturing, services and professional practices. User is given 1 year access to this course. 7 Steps to A Lot More Sales The 7 STEPS TO A LOT MORE SALES course is a comprehensive marketing/sales training course designed to help business owners and marketing managers discover ?hidden? sales opportunities  more...

Accounting In An Hour Whether you ™re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

QuickBooks Pro 2008 ...ture, Law, Federal Government, Pharmaceutical and the Oil Industry as well as extensive non-profit work. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning  more...

Adobe After Effects CS3: Advanced ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get ready to dive in deeper than basic editing and compositing with these entertaining and educational videos on the advanced  more...

Adobe After Effects CS3: Essentials ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Discover the world of animation with After Effects CS3 Essentials. Hosted by professional animator Ko Maruyama, these training  more...

Adobe CS3 Design: Workflow ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Watch your creativity flourish with Adobe CS3 Design Workflow. With Geoff Blake as your coach, you'll learn how to build InDesign  more...

Adobe CS3 Print: Workflow ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Learn how to design successfully for print using Adobe CS3 Print Workflow. With print production specialist Claudia McCue as your  more...

Adobe CS3 Production Premium: Workflow ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Start with some important tips on shooting and capturing video with OnLocation for a smoother rough cut. Then once you've  more...

Adobe CS3 Web Design: Workflow ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Hone your web design skills as you learn how to use the new features in CS3 Web Design Workflow. Hosted by Abbas Rizvi, this  more...

Adobe Dreamweaver CS3: Advanced ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Take your web design to next level with the Adobe Dreamweaver CS3: Advanced training series. Instructed by Janine Warner, you'll  more...

Adobe Dreamweaver CS3: Essentials ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adobe Dreamweaver CS3 places the tools in your hands to quickly and easily design, develop and eye catching and manageable  more...

Adobe Dreamweaver CS4: Essentials ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Beginner and Intermediate web designers will find the tools and techniques discussed to be invaluable while designing, updating  more...

Adobe Illustrator CS4: Essentials ...discover a world of amazing tools and commands within the industry standard vector drawing application, Adobe Illustrator. You ™ll learn tricks, techniques, and go-arounds to achieve brilliant results, artistic effects, and stunning visuals. Whether you ™re preparing work for print, the web, or beyond, you ™ll gain the skills necessary to stay competitive in today ™s  more...

Adobe Encore CS3: Essentials ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adobe? Encore? CS3 is the Adobe Premiere Pro's disc authoring application. Reach the widest possible audience with Adobe Encore  more...

Adobe Fireworks CS3 ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get your designs from the rest of the CS3 suite out to the web and ready for the masses with Adobe Fireworks CS3. This program  more...

Adobe Flash CS3 Professional: ActionScript 3 Essentials ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Get up and running on the newest version of ActionScript, which is included with Flash CS3. If you are new to ActionScript 3.0,  more...

Adobe Flash CS3 Professional: ActionScript 3 UI & Data ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Explore new territories in the land of data handling and user interface (UI) design with ActionScript 3 language in Flash CS3.  more...

Adobe Flash CS3 Professional: Essentials ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Give your website a new look! Now is the time to give it a zap of creativity with animated objects and sound effects. Whether you  more...

Adobe Flash CS3: ActionScript 3 Animation and Games ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Advance your knowledge and use of ActionScript 3 by taking a specific look into Animation and Game Design. Instructed by John  more...

Adobe Flash CS4 Professional: Essentials ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. This introductory training is tailored specifically to the needs of a beginner or intermediate user of Adobe Flash CS4. During  more...

Adobe Illustrator CS3: Advanced ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Unlock the secrets of Adobe Illustrator CS3 as you learn advanced tricks and techniques in this video series. Showcasing his  more...

Adobe Illustrator CS3: Essentials ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. These easy to follow, in-depth lessons show you how to create top quality artwork using Adobe Illustrator CS3. Our lessons focus  more...

Adobe InDesign CS3: Essentials ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Adam's combination of real-world design experience, technical expertise, and training background make him an ideal InDesign CS3  more...

Adobe PhotoShop CS ...your productivity with real-world tips and tricks from an industry expert. Your Adobe PhotoShop CS training is presented by Harold Driver. Harold has a knack for simplifying technical information and complex concepts so that you are able to quickly understand and apply his training. His engaging personality and technical expertise have made him one of the top-rated computer trainers anywhere.  more...

Adobe Photoshop CS3: Advanced ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Take your skills to new heights with the Photoshop CS3 Advanced video series. With Adobe Certified Photoshop Expert Justin Seeley  more...

Adobe Photoshop CS3: Essentials ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. If you are just starting out with Photoshop or you need a refresher on keyboard shortcuts, the basics of selecting colors or  more...

Adobe Photoshop CS4 Extended: Essentials ...ams currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most respected names in the business. Mastery of Adobe Photoshop CS4 requires a solid foundation in the fundamental tools and techniques used by the pros to create  more...

Adobe RoboHelp Workshop ...the tutorials, you study techniques for task analysis and industry-standard format for writing style, headings, lists, tables, notices, and highlighting. During this course, there are four projects: you "model" a help system based on an existing compiled help; you format text and graphics to design a help system; you document a simple procedure in a help topic that you compile; and you create  more...

Advanced Certificate in Technical Writing ...l today in this career track workforce education training industry certificate program. Frequently Asked Questions How long will it take me to complete the course? Depending on the amount of time you devote to the program, it can be completed within 3 months or less. You may take as much time as you need up to 1 full year. What happens if I need more time to complete? 1 year is what has been  more...

AS9100 Aerospace Standard General Employee Training ...e Quality Group, or IAQG. Many suppliers to the aerospace industry are required to have AS9100 Registration. This course provides a basic understanding of AS9100: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. Aerospace Standard General Employee Training  more...

Bartending at Home-Online Picture yourself making fabulous martinis and delicious cocktails for your party guests. You could be the host of the year with the scrumptious recipes taught in this introduction to bartending. Take a vacation into the world of mixology! Bartending at Home-Online Picture yourself making fabulous martinis and delicious cocktails for your party guests. You could be the host of the year with the  more...

Bartending the Easy Way-Online This exceptional online bartending course will prepare you to work as a professional bartender in all types of establishments. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout  more...

Bartending to the Max-Online This exceptional course is a combination of Bartending the Easy Way and Professional Bar Management. The in-depth lessons will prepare you to work as a professional bartender in all types of establishments. If you are serious about the bar business, this course will also expand your knowledge into the area of management, including inventory, profits and staff issues. This information could lead to  more...

Complete Paralegal Training Program (Self-Paced) ... course but can be taken at a accelerated pace. This is a industry standard Certificate of Completion program. This state-of-the-art paralegal home training course, through which the student may quickly and easily learn this complex, prestigious and fascinating discipline, was developed by a battle-tested paralegal and then edited and rendered into its final form by educators who innovated an  more...

Customer Service for Bars and Restaurants-Online Restaurant owners understand how important customer service is for a pleasant dining experience and bar owners know that excellent and friendly service are vital to repeat business. From this online course employees will learn sales techniques, in addition to hospitality skills. Bar and restaurant consultant, Kellie Nicholson, stresses the value of a smile and a kind word for greater tips and the  more...

Front Desk Agent- Instructor Led ...ation with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE. Benefits of Front Desk Agent: The Front Desk Agent Quantum Learning's Front Desk Agent Tourism Career Sampler is an informal and interactive  more...

Health Insurance Portability and Accountability Act Training ...ng. Designed for everyone that deals with the healthcare industry, this course is targeted not only at Providers, Payers, Clearing Houses, but also at HR managers, Business Associates, and anyone else that wants to know about their Individual Rights under the HIPAA legislation. Coursework focuses on education in the HIPAA law, and best practices for HIPAA legislation. Other topics include the  more...

HTML 4 ... H. Tracy has been immersed in the Information Technology industry since 1994. Robb has spent his entire career managing computer networks, building web sites, and teaching others how to do the same. Robb began his career by attending Utah State University where he earned a Master`s Degree in Instructional Technology. Since graduation, Robb has worked for a variety computer hardware and  more...

ISO 9001:2000 General Employee Training ...nd can be applied to any organization regardless of: Size Industry/Product/Market Whether its manufactures a product or provides a service Whether it is a business, a public administration, or a government department. The organization's scope of activity. If it wants to establish a rigorous QMS then ISO 9000 has the essential features which provide a solid base for any QMS. ISO 9000 is  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...of Home Inspection is a 100 hour professional development industry-based certificate program. This comprehensive course of study is cost affordable and reviews all major home systems and provides in-depth coverage of system and component problems, their practical implications, and inspection strategies for finding them. A comprehensive final exam is provided, to help students prepare for actual  more...

Professional Bar Management ...cs of bartending, the hub of the business. As a respected industry professional, Kellie Nicholson has condensed over twenty-five years of experience into an informative class that will teach you how to manage any bar like a professional. Having been called upon by SELF Magazine and SqueezeOC Magazine for her expertise, Kellie has often been hired to train bar employees and also consults with  more...

Professional Bar Management Mastery Level Certification ...industry continues to grow each year, creating a demand for skilled managers. One challenge facing bar and restaurant owners and managers is that most hospitality programs are long-term and expensive. This is due to the wide range of subject material, much of which is never applied in the real world. Thus, too many managers go without any formal training and often find themselves overwhelmed on  more...

QuickBooks Pro 2006 ...reconciliation and more. Learn one-on-one with one of the industry`s foremost experts on Intuit products. Course Instructor: Matt Harward. Matt has been training and consulting on computer software and hardware for over 10 years. He has been an official corporate presenter for Novell, HP, IBM, Compaq, and Lucent Technologies. He is formally certified on several networking and business  more...

Team Management - Enabling Teams ...nted by Rick James. Rick James has worked in the computer industry since 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's  more...

Team Management - Leading Teams ...nted by Rick James. Rick James has worked in the computer industry since 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen`s  more...

Team Management - Team Participation ...nted by Rick James. Rick James has worked in the computer industry since 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's  more...

Teams Management - Managing Team Conflict ...nted by Rick James. Rick James has worked in the computer industry since 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's  more...

Technical Communication Industry Certificate - Mastery Level ...rojects. No prerequisites are required however those with industry experience should excel in this rigorous course of Certificate-Based study. Letter grades will be provided upon request at the end of the course or utilize the pass/fail option. Deferred Credit Card Payment Plan; Corporate PO Accepted; Financing Available Welcome to the Technical Communication Industry Certificate - Mastery  more...

CSS ... H. Tracy has been immersed in the Information Technology industry since 1994. Robb has spent his entire career managing computer networks, building web sites, and teaching others how to do the same. Robb began his career by attending Utah State University where he earned a Master`s Degree in Instructional Technology. Since graduation, Robb has worked for a variety computer hardware and  more...

Cisco CCNA Internetworking Technologies 2 ...to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit describes the second and third layers of the OSI reference model, the Data Link layer and the Physical Layer. It describes functions include physical addressing, network topology, error notification, sequencing frames, and flow control for the Data Link Layer  more...

Cisco CCNA Router Configuration Basics ...to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces you to the internal components of routers. You will learn about the information stored by the different router components and about the LAN and WAN interfaces on a router that provide network connectivity to the router. This unit also describes the  more...

Cisco CCNA TCP/IP Addressing on CISCO Routers ...to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit describes various layers present in the TCP/IP protocol suite. The TCP/IP protocol suite maps roughly to the OSI reference model. In this unit, you will learn about the Application layer protocols. This unit also discusses the TCP and UDP protocols used in the  more...

Cisco CCNA IP Routing Concepts ...to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) In this unit, you will learn about the routing process, which determines the best path to destination networks for incoming packets. You will also learn about the addressing schemes of several Network layer protocols. This unit also covers the difference between the  more...

Cisco CCNA IP Routing Configuration ...to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate (CCNA). This unit defines static and default routes, lists the commands that can be used to configure static and default routes, and discusses the advantages of static routes. Routing tables are also defined in this unit. The unit also defines administrative distance and discusses  more...

Cisco CCNA IPX Routing ...to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces IPX/SPX protocol suite, explains the protocols that constitute this suite, and maps the Novell IPX protocol suite to the OSI reference model. This unit also describes the communication process between two servers on an IPX network and the role of a  more...

Adobe 80 Course Online Library ... its very best. Train at your own pace and work alongside industry experts online. This comprehensive library of 80 different Adobe Online Courses gives you total and complete access for one full year. Why enroll in a single online course when you can have access to 80 different Adobe courses? Updates to course content are continuously made. Adobe 80 Course Online Library Experience the power  more...

Industry Overview Information Technology ... technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc purchasing to  more...

Industry Overview Federal Government The Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand  more...

The Automotive Industry Overview Version 2 ...industry are considered a barometer of a mature economy. The industry has been going through some dramatic changes in the last few years, and major manufacturers, including the Big Three (General Motors, Ford, and DaimlerChrysler) and their suppliers, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational efficiency, and innovation,  more...

The Oil and Gas Industry Overview Version 2 ...a more flourishing time in the history of the oil and gas industry? The continued growth in demand and an industry struggling to meet this voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry so far known  more...

The Pharmaceutical Industry Overview Version 2 ...s of people around the world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated and  more...

The Food and Beverage Industry Overview Version 2 ...s much pressure placed upon them as the food and beverage industry - pressure to meet food safety regulations, to keep up with the constantly changing tastes and preferences of a fiercely diverse marketplace, to differentiate their products from their competitors', and to expand globally. Most importantly, they must do all this while keeping operating costs low enough to generate surplus to  more...

The Health Care Industry Overview Version 2 ... they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and processes for compliance. As a result, they are  more...

The Banking Industry Overview Version 2 ...ing is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash and capital, banks are positioning themselves to succeed in the future, while coping with regulatory compliance, global competition, and financial and  more...

The Manufacturing Industry Overview Version 2 ...marketing and innovation." Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete globally, and expand and market  more...

The Retail Industry Overview Version 2 ...ries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail environment, consumers want the  more...

The Telecommunications Industry Overview Version 2 ...industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly developing technology, this goal has become  more...

The Insurance Industry Overview Version 2 ...industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink, insurance  more...

Writing a Marketing Plan Phase 1 This course will define the marketing plan, types of plans and outline the purposes for using a marketing plan. You will then get started on writing the plan by establishing objectives and working on introductory elements. Then, you'll complete a situational analysis that evaluates the overall market, industry, internal and competitive factors pertinent to your product or service. Finally, you'll  more...

Developing Fundamental Critical Thinking Skills ...eed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches  more...

Lean Techniques ...ture store is not a lean business. In fact, the furniture industry uses batch and queue processes that inconvenience the customer at every turn. In this course, you'll learn how lean techniques can help organizations maximize value and minimize waste. In Lesson 1, you'll examine lean production techniques that can be successful for many manufacturing organizations. In Lesson 2, you'll explore  more...

Measuring Customer Satisfaction Simulation ...industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time for Stratoscape, and  more...

Export Controls ...the direction of the US Department of Commerce, Bureau of Industry and Security (BIS), tightened up export controls in an effort to prevent unauthorized access to US goods and technologies by foreign countries that might use these items for military or other harmful uses. The EAR are far reaching and affect any business transactions that involve the export from the US or re-export from another  more...

HIPAA Implementing Privacy Rules The Health Insurance Portability and Accountability Act (HIPAA) mandates how healthcare plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that  more...

The Call Center Industry When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:  more...

The Inbound Call Center ...you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success. This course will provide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of environmental factors on productivity; apply the processes to turn the phone answering service  more...

Performance Metrics for an Inbound Call Center ...hings are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze performance? Is performance quantifiable? Yes it is Call center performance metrics outlines the path to improved operations. This course will  more...

The Customer Service Agent in Action ...ercent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer service agents play in today's business world.This course is designed to help CSAs understand their essential functions as well as the context and importance of their work. Increasingly, CSAs are responsible for managing  more...

Strategic Management Analyzing Strategic Options ... core competencies, and analyze external factors, such as industry trends and competition. Learn To Identify reasons to conduct a strategic analysis. Recognize the definition of a strategic audit. Review the appropriate information when conducting a strategic audit. Identify the  more...

Competitive Intelligence Analysis Dissemination ...te information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI results, various methods of counterintelligence to protect an organization's information, and the steps for protecting an organization's information from its competitors. Learn To Use the guidelines for performing  more...

Managing Business Risk Developing a Risk Management Plan ... of Parmelle Drilling, a subsidiary of Icon. The drilling industry has been lukewarm in its compliance with OSHA regulations and employee training has been minimal and irregular due to the current low price of oil and the high rate of employee turnover. However, a recent tragic accident on a neighboring oil rig has brought renewed attention to risk factors and safety training needs. As a  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery ...the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Troubleshooting Identify the features of diagnostic tools to troubleshoot server errors. Identify the  more...

SAP R 3 3 0 ...ll R/3 modules, regardless of the organization's business/industry classification. L earn To: Use R/3 to control the system, display information from the system, and to use the screen's entry and display fields. Use the mouse or keyboard to control the R/3 System, and execute R/3 functions by executing mouse clicks on a toolbar or by using function keys. Access R/3  more...

SAP R 3 Supply Chain Management ...rse shows concrete examples using SAP within different industry areas. The course transfers the basic knowledge, the spectrum of possibilities within the 'Supply Chain Management'. The course is intended to show the different views regarding the supply chain in companies and its possibilities of use within different business areas. L earn To: What does Supply Chain Management  more...

Introduction to E-Commerce ...rds (2 hours) Identify the role of standards within industry. Identify the characteristics of the EDI and XML data mapping methods. Identify information transfer formats. Identify the role of ODBC in data management. Identify the features of a script. Identify the characteristics of the programming choices available for the development of e-commerce applications.  more...

CompTIA Server 2005 Server Maintenance Security ...the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Physical Housekeeping Identify the key aspects of detecting hardware errors. Identify the features of  more...

Defining Microsoft NET Solution Architectures Part 1 ... To identify considerations for analyzing industry positions, personnel, and regulations. To identify features of use cases. To identify guidelines for creating usage scenarios. To identify considerations for application globalization and localization. To identify  more...

A 2003 Part 2 Install Troubleshooting ... To identify the features of the Industry Standard Architecture (ISA) expansion bus. To sequence the steps for installing a hard disk drive (HDD). To identify configuration requirements for installing a modem. To sequence the steps for installing disk drive controllers.  more...

CompTIA Server 2005 Storage Arrays Install Planning ...the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Fiber Channel Fundamentals Identify the features of the Fiber Channel (FC) technology. Identify the  more...

CompTIA Server 2005 Hardware Operating System Install ...the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Hardware Installation Identify the best practices for installing internal devices. Identify the best  more...

CompTIA Server 2005 Upgrading Processors Storage Devices ...the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Service Tools Identify the key aspects of monitoring a network with simple network management protocol  more...

CompTIA Server 2005 Monitoring Server Performance ...the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Basic Upgrades Identify the guidelines that ensure a successful upgrade of hardware and software.  more...

i-Net Certification Curriculum ...rtification is intended to help people enter the Intranet industry and get jobs in Internet infrustructure, services and Web-related application development areas. Subjects covered include Internet basics and clients, development, networking, Internet security and business concepts. The curriculum consists of four Skill Builder courses. Courses 14186 i-Net+ a Part 1: Internet Basics and  more...

Economics Products and Markets ...ognize how price is determined in a perfectly competitive industry. Recognize how a monopoly can arise. Audience This course is aimed at Managers, Directors, and Project Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time  more...

Effective Presentations Planning a Presentation ...pes of information to include in the presentation for the industry journalists. Unit 3: Building the Presentation (0.5 - 1 hour) Organize your presentation using three major sections. Accomplish three essential goals when presenting an introduction. Capture the audience's attention when presenting an introduction.  more...

Implementing Wireless LANs Part 1 Concepts Technologies ...pectrum technologies, are used by Wireless LANs. The WLAN Industry Requirements section explores the purpose of governing the spectrum band and includes coverage of the FCC guidelines and IEEE specifications. The course also provides a basic overview of the main WLAN devices and topologies. Basic antenna theory is also introduced, including concepts for WLAN antenna selection and use. Learn  more...

Managing the Expert Understanding Experts ...aura has worked for a several different companies in this industry, including vendors, so she has a unique knowledge of vendors and pricing. In the simulation, you will need to set effective goals with Laura and help prevent burnout. Unit 3: Coaching the Expert (1 - 2 hours) Identify factors to evaluate when monitoring an expert's performance.  more...

HIPAA Privacy Insurers ...ed entities, and how HIPAA training impacts the insurance industry and its workforce. Learn To Identify how health insurance becomes portable under HIPAA Identify benefits of HIPAA for insurance workers Identify HIPAA penalties Identify PHI constraints insurance workers face  more...

Principles of Marketing Writing a Marketing Plan ...g plans. Robin has a number of years of experience in the industry and will ask you a series of questions to test your knowledge of a variety of marketing concepts. Those concepts will include market positioning, the difference between a business plan and a market plan, and the key elements of a marketing plan. Unit 2: Building the Elements of a Marketing Plan (0.5 - 1 hour)  more...

Java for Procedural Programmers Beyond Basic Java ... Identify the role of objects in the software industry. Identify characteristics of an observer design pattern. Unit 2: Packages (2 - 3 hours) Identify features of packages. Identify guidelines for managing package namespaces. Match access modifiers with their functions.  more...

Java for Procedural Programmers Beyond Basic Java ... Identify the role of objects in the software industry. Identify characteristics of an observer design pattern. Unit 2: Packages (2 - 3 hours) Identify features of packages. Identify guidelines for managing package namespaces. Match access modifiers with their functions.  more...

SAP R 3 Application Industry Solutions Case Study ... o Additional information on the R/3 System. o SAP R/3 Industry Solutions. o New Dimension Products and mySAP.com. o R/3 in Practice. o Business Case. o Company Description. o Organizational Structures. o Business Processes. Audience This course is intended for employees who need to learn how to use the R/3 System; members of project teams (organizational and conceptual  more...

Defining Microsoft NET Solution Architectures Part 1 ... To identify considerations for analyzing industry positions, personnel, and regulations. To identify features of use cases. To identify guidelines for creating usage scenarios. To identify considerations for application globalization and localization. To identify  more...

Network Certification Curriculum ...Industry Association (CompTIA) has developed this vendor-neutral IT certification program. It is intended to test skills required of a network technician, who needs to know more than an A+ industry novice but is not yet a MCSE/CNE network expert. This curriculum consists of three Skill Builder courses. Course 14181 Network+ a Part 1: Media and Topologies, Course 14182 Network+ a Part  more...

CompTIA Server 2005 Server Fundamentals ...the equivalent of 18-24 months on-the-job experience with industry standard technologies. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Server Hardware Fundamentals Identify the features of the Peripheral Component Interconnect (PCI) bus  more...

E-Business Part 2 Building the Infrastructure The second course in the e-Business curriculum focuses on technical infrastructure needed to support an e-Business initiative. It focuses on the sub-application level, examining network and protocol options and requirements. It introduces some of the major players in the market and business drivers that could affect an organization's choices. Learn To: a Identify the stages in the  more...

Executive Level Leadership Becoming an Executive Leader ... understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a personal leadership plan and how such a plan benefits an organization, its leaders, and individuals. Learn To Identify the primary forces that influence and impact executive level leaders. Apply personal and  more...

Executive Level Leadership - Becoming an Executive Leader Executive Level Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of  more...

Program Life Cycle and Organization ...industry, programs and program management exist within their context and act as the infrastructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course will describe  more...

Special Design Tools ... derived from knowledge already present in the company or industry, or in another industry. Altshuller distilled the problems, contradictions, and solutions in these patents into a theory of inventive problem solving which he named the theory of inventive problem solving (TRIZ). Axiomatic design is a general methodology that helps designers to structure and understand design problems, thereby  more...

OSHA 30 Hour for Construction - Online OSHA 30 Training ... program designed for anyone involved in the construction industry. Specifically devised for safety directors, foremen, and field supervisors; the program provides complete information on OSHA compliance issues. OSHA recommends Outreach Training Programs as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Construction workers must receive additional  more...

OSHA 30 Hour for General Industry - Online Training ...ve safety program designed for anyone involved in General Industry. Specifically devised for safety directors, field supervisors and foremen, the 30 Hour program provides complete information on OSHA compliance issues. OSHA recommends 10 and 30 Hour Outreach Training Programs as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1910. General Industry workers  more...

OSHA 10 Hour for General Industry - Online OSHA Outreach Training ...Industry training course serves as an employee introduction to OSHA and regulations that are applicable to health and safety in the workplace. OSHA recommends 10 and 30 Hour Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1910. Workers must receive additional training, when required by OSHA standards, on the specific  more...

LockoutTagout for General Industry This course is designed to inform employees about the requirements for lockout/ tagout during servicing and maintenance of machines or equipment. Also covered are the requirements of the OSHA Lockout/ Tagout Standard, procedures for the application of locks and tags, and a discussion of the types of energy these procedures are designed to control. LEARNING OBJECTIVES: - Understand key  more...

Welding Cutting and Brazing for General Industry This course is intended for all employees who are required to perform the tasks of welding, cutting or brazing. The course is specifically designed to help workers meet OSHA compliance regarding welding, cutting and brazing. LEARNING OBJECTIVES: - Understand OSHAa ™s general requirements concerning welding, cutting and brazing - Identify the general safety requirements for all types  more...

Personal Protective Equipment for General Industry The Personal Protective Equipment course provides employers and employees with knowledge concerning the proper selection, care and use of Personal Protective Equipment (PPE). Students will be informed of the OSHA requirements for PPE compliance in the workplace. Learning Objectives: * Describe the role of PPE in controlling exposure to hazards in the workplace. * Identify parts of the  more...

OSHA - 10 Hour Construction Outreach Training Program - Online The OSHA 10 Hour training for Construction is part of OSHA's Outreach Program to train workers in the basics of occupational safety and health. The 10 hour course is geared to the general laborer and new hires and serves as a safety orientation for work on a construction site. In this course, students will be introduced to the basic safe practices of identifying, reducing, eliminating and  more...

OSHA 30 Hour Construction Outreach Training - Online ...safety hazards of welding and cutting in the construction industry (Subpart J- Welding and Cutting) - Identify common electrical hazards and related OSHA standards (Subpart K- Electrical Standards) - Understand the importance of scaffolding for workers in elevated workplaces (Subpart L- Scaffolding) - Implement measures for protecting workers and equipment from dangerous falls (Subpart  more...

Electrical Safety for General Industry ...Industry gives you a basic understanding of what safe work practices to implement to prevent and eliminate work-related illnesses and injuries due to electrical exposure. LEARNING OBJECTIVES: Explore electrical hazards that may be present at a workplace Learn about types of injuries that may result from contact with electricity Find out methods of  more...

NFPA 70E Training The online NFPA 70E safety training course defines the requirements for safe work practices that workers should use to avoid injury from a release of electrical energy when performing work involving electrical power. The specific information in this course enables the student to prevent or minimize exposure to all widely recognized electrical hazards as well as to better understand the importance  more...

Walking and Working Surfaces ...cations for safe design and construction of fixed general industry stairs - Learn the minimum requirements for dock-boards and proper care and use of portable ladders - Discuss general scaffolding requirements TOPICS COVERED: - Introduction - General Requirements - Guarding Floor and Wall Openings and Holes - Stairs - Ladders - Scaffolds -  more...

Hazard Communication The Hazard Communications Standard is outlined by OSHA under 29 CFR 1910. 1200. This OSHA Standard, more commonly known as HAZCOM, provides information to workers and employers about various chemical hazards that exist in the workplace, and what protective measures they can take in order to prevent the adverse effects of such hazards. This self-paced, online course gives you a basic  more...

Industrial Hygiene The Industrial Hygiene training course focuses on the aspects of OSHA 1910 Subpart Z which deal with keeping hazardous chemicals and materials from negatively affecting your health. This includes the use of personal protective equipment (PPE), cleaning procedures in the event of exposure to hazardous materials, and the procedures in place for conducting first aid and recording an incident of  more...

Materials Handling and Storage for General Industry The Materials Handling and Storage online course specifies the procedures developed by the Occupational Safety and Health Administration (OSHA) to reduce injuries resulting from mishandling or improper storage. LEARNING OBJECTIVES: - Understand general material handling concepts - Service multi-piece and single-piece rim wheels - Identify powered industrial trucks - Maintain  more...

OSHA FOCUS FOUR - Online training ...are the Top 4 fatality causing events in the construction industry. The OSHA Focus Four course is designed to educate construction workers to these specific hazards so they can prepare for them, avoid them, and ultimately help eliminate them from the job site. OSHA Focus Four Training Cost: $45. 00 Course Duration: 4 Hours OSHA Focus Four Training Enrollment: https://secure2.  more...

Internet as a Business Tool The Internet can save you time and money, and it can make you time and money. Whether you own a business or work for one, being able to use the Internet effectively is critical. This title offers two ready to deliver courses covering the basics of how you can use the Internet for selling, researching and communicating in business.  more...

Time and Stress Management This title offers a series of three ready to deliver courses that will help you to identify, understand and handle stress, as well as reduce pressure by better managing your time.  more...

Your Personality at Work This title offers a series of ready to deliver courses that will teach you that it is easier to inspire people to share your vision and goals when you understand both their and your own personality type and interests  more...

Change Management Properly managing these changes is vital for achieving a successful transformation from how things are to how things should be. Change management plays an important role in any organisation since the task of managing change is not an easy one. When we say managing change we mean to say that making changes in a planned and systemic fashion. With reference to the IT projects we can say the change in  more...

Continuous Improvement to Systems and Processes Although it may sound like an exhausting and neverending struggle, continuous improvement is actually about instituting processes and work practices that will direct the evolution of your organisation.  more...

Effective Project Management Project Management is the application of knowledge, skills, tools and techniques to a broad range of activities to meet the requirements of the particular project.  more...

Effective Workplace Relationships The skills related to communication, getting along with others, and resolving interpersonal problems in the workplace will draw from your experience outside of the workplace.  more...

Leadership and Motivation To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In  more...

Managing Quality Customer Service Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that  more...

Managing Teams An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.  more...

Managing to Achieve Planned Outcomes In this course we will highlight the importance of resources in creating and implementing operational plans that have goals consistent with organisational goals  more...

Negotiation Skills You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in  more...

Tracheostomy Care for the Sub-Acute Care Setting Changes in Medicare payment made in 2010, are leading to an influx of patients with tracheostomy and those who are ventilator dependent into sub-acute skilled nursing facilities. Health care reform will further influence this trend and reimbursement will depend on quality care and positive outcomes. This course is for practitioners and facilities who want to be proactive in being able to meet the  more...