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Why Involve Parents of Exceptional Children? on-line e-learning cbt (computer based)study at homecourseware Examines historical influence of parents in the provision of education to children with disabilities. Parents rights are also explored.  more...
Influence Your Customer to Take Action and Buy on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Achieve the right personal chemistry throughout the selling process. Selling is a balance of give and take. You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of  more...
How to Ask The Right Questions To Maximize Influence And Minimize Objections on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...People give you the information you need to maximize your influence. By using preplanned and deliberate questions, you can better direct your answers to show a customer how your product or service is the best fit for them. Your customer has previous buying experiences where he or she has formed doubts and concerns. Concerns orobjections are natural in sales. Be ready to recognize objections and  more...
Winning Over Difficult Customers on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Strategies for getting the attention and cooperation of the difficult customer. Concerns, objections and difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying  more...
Selling With an Unfair Advantage: No Lying, Cheating or Deception on-line e-learning cbt (computer based)study at homecourseware ...influence. Everyone sells something whether products, services or ideas. This program provides anyone in a position of influence, including individual entrepreneurs and small business owners, a wealth of ideas, strategies, models and techniques that help the customer to make a quality buying decision. Here you will have 5 sessions which cover these ideas. There will be discussion on  more...
Compensation Training & Certification Program on-line e-learning cbt (computer based) Learn the basics of Compensation and earn a "Fundmentals of Compensation" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our "Compensation Training & Certification Program" course provides the details for establishing, maintaining, and evaluating an effective Compensation Program.  more...
Build Your Own BIZ(tm) - Networking ...develop relationships that help you expand your circle of influence, build relationships, and eventually help increase your personal and business success. The class includes video, text, and downloadable resources. Description of Course Networking explores the following areas: What is networking? Reasons for networking Baseline assessments Managing your relationships Giving value First and  more...
Telephone Skills for Quality Customer Service on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Telephones are an everyday part of business and often aid in your customersa first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and  more...
From 123-CBT Computer Based Training
Communication during Organizational Change on-line e-learning cbt (computer based) Change can be shocking to you and your co-workers. By definition, it is a time of uncertainty and, therefore, turbulence, and it puts relationships under strain. How successfully you communicate is a vital measure of how well you deal with change. "Communication during Organizational Change" starts by recognizing that the first factor in successful communication is how you feel inside. The  more...
Elements of Marketing Strategy on-line e-learning cbt (computer based) You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...
Understanding Organizational Ethics on-line e-learning cbt (computer based) An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to recognize ethical patterns and practices in an  more...
The Path from Pessimism to Optimism on-line e-learning cbt (computer based) ...vel of success. A negative point of view is a detrimental influence. Negativity is the result of unchecked pessimism. It's an abnormal pattern of thinking that persists over time and negates solutions and successful outcomes. Learning to deal with negativity will improve both your personal and business relationships. This course identifies how negative attitudes are formed, how you can identify  more...
Developing Customer Satisfaction Surveys on-line e-learning cbt (computer based) By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design  more...
Identifying Your Customers Expectations on-line e-learning cbt (computer based) ...dominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on  more...
Defining Emotional Intelligence on-line e-learning cbt (computer based) Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often  more...
Emotional Intelligence and Teamwork on-line e-learning cbt (computer based) Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many  more...
Understanding Writing Mechanics on-line e-learning cbt (computer based) One of the biggest challenges in writing is to feel confident about appropriately applying the mechanics of writing. How do you know what should or shouldn't be capitalized? When is it appropriate to abbreviate words, names, places, and business terms? How do you know when to spell out a number or when to use a figure? How can you get past those troublesome words that are commonly misspelled? This  more...
The Process of Interpersonal Communication on-line e-learning cbt (computer based) ...e if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This course is designed to give you an  more...
Communicating for Results on-line e-learning cbt (computer based) ...e, success in the workplace depends on their abilities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you are  more...
Listening Basics on-line e-learning cbt (computer based) Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication  more...
Goals and Setting Goals on-line e-learning cbt (computer based) Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet  more...
Managing Business Risk - Developing a Risk Management Plan on-line e-learning cbt (computer based) Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks.  more...
Communicating to Get Results on-line e-learning cbt (computer based) When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various  more...
Problem Framing on-line e-learning cbt (computer based) ...up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight toward the solution. You'll discover how to recognize and gather information about a problem so that all contingencies are accounted for and all subtleties considered. You'll learn  more...
An Introduction to Project Management on-line e-learning cbt (computer based) ...as, and be given information about the variables that can influence project outcomes. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK?? certification exam.This course is aligned with "A  more...
Project Life Cycles and Stakeholders on-line e-learning cbt (computer based) ...erstand what a project life cycle is and what factors can influence it.In this course, learners will be introduced to concepts and information about project lifecycles. They'll have the opportunity to define project phases and recognize the differences between project and product life cycles. Additionally, learners will begin to identify, and factor in, how project stakeholders can affect  more...
Project Planning on-line e-learning cbt (computer based) ...project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with the inevitability  more...
Advanced Project Leadership - Navigating Corporate Structures on-line e-learning cbt (computer based) ...dentify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders Hidden Agendas. You will also learn about project sponsors, and how their position in an organization's structure affects their responsibilities towards a project. You will also learn how to help the inexperienced sponsor be successful. Finally, you will learn how to  more...
Six Sigma and the Voice of the Customer on-line e-learning cbt (computer based) ...s, and expanded customer awareness have helped negate the influence of this business maxim. Today, organizations are admonished to heed the voice of customers and give them what they really want. "Voice of the customer," or VOC, is a Six Sigma?? term that refers to customers' actual, as opposed to assumed, product and service needs and desires. This course, Six Sigma and the Voice of the  more...
The Ins and Outs of Capital Budgeting on-line e-learning cbt (computer based) ... will inevitably encounter. It lists several factors that influence fixed asset acquisitions. The course illustrates how to evaluate acquisition of fixed assets before you spend any money. The course teaches you the concept of the Time Value of Money and shows you how to use this information as well as Net Present Value, Profitability Index, Internal Rate of Return, and Payback Period to  more...
Tomorrow s Managers Competencies on-line e-learning cbt (computer based) "It takes all the running you can do to keep in the same place." Lewis Carroll's words in Through the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented.  more...
Tomorrow s Managers Development Tools on-line e-learning cbt (computer based) ...influence stops." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect from one another. You will identify methods to make  more...
Managing as Project Champion on-line e-learning cbt (computer based) ...urself responsible from within? Can you be the force, the influence, and the point person who holds the keys to ultimate success? That's what it takes to be a project champion. This is not a course about the technical skills associated with project management. It's a course about what motivates people to deliver on well-defined project objectives. How do you engage and fully focus those  more...
Organizational Culture and Leadership on-line e-learning cbt (computer based) What is organizational culture? How would you describe your company's culture? How is leadership related to culture? In this course, you'll explore the concepts related to organizational culture, and learn how the different cultures relate to leadership. You'll learn about the dynamics of cultural change and how you, as a leader, can influence the direction of your organization's culture. The  more...
Dynamics of Leadership on-line e-learning cbt (computer based) Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how  more...
Organizational Behavior - Organizational Dynamics for Individuals on-line e-learning cbt (computer based) Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace.  more...
Exchange 2000 Infrastructure Design--Part 1 on-line e-learning cbt (computer based)cd rom Course Overview This course will cover Active Directory design considerations, network design for Exchange 2000, and designing a backup and security strategy for the Exchange 2000 server. The focus of the course is showing the learner how to analyze company's organizational requirements. It is important to understand the design decisions in Active Directory that are specific to Exchange server.  more...
Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat on-line e-learning cbt (computer based)cd rom ...e Directory structure. Identify the business needs that influence the selection of Active Directory names. Identify the key considerations involved in designing a DNS naming strategy. Identify the key considerations involved in determining the scope of Active Directory. Identify the business needs that influence the delegation plan. Identify IT organizational structures. Identify  more...
Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat on-line e-learning cbt (computer based)cd rom ...e Directory structure. Identify the business needs that influence the selection of Active Directory names. Identify the key considerations involved in designing a DNS naming strategy. Identify the key considerations involved in determining the scope of Active Directory. Identify the business needs that influence the delegation plan. Identify IT organizational structures. Identify  more...
Windows NT Server 4 0 Implementing Directory Services on-line e-learning cbt (computer based)cd rom Course Overview This is the first course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series enables participants to design, implement, and support the Windows NT Server network operating system in  more...
Windows 2000 Planning Implementing Active Directories - Part 4 on-line e-learning cbt (computer based)cd rom ...entify the features of the existing domain structure that influence the upgrade plan. Identify the issues to be addressed when developing a recovery plan that may be needed after an upgrade. Identify the issues involved in designing the first tree in a forest and a site topology. Identify the guidelines for deciding the order in which domain controllers are upgraded to Active Directory.  more...
Windows 2000 Planning Implementing Active Directories - Part 4 on-line e-learning cbt (computer based)cd rom ...entify the features of the existing domain structure that influence the upgrade plan. Identify the issues to be addressed when developing a recovery plan that may be needed after an upgrade. Identify the issues involved in designing the first tree in a forest and a site topology. Identify the guidelines for deciding the order in which domain controllers are upgraded to Active Directory.  more...
Oracle8 Database Administration - Create Databases on-line e-learning cbt (computer based)cd rom ... log files on different disks. Identify the factors that influence the sizing of the online redo log files. Identify the Log Writer (LGWR) errors and effects when specific online redo log members are not available. Identify the possible LGWR errors with their solutions. Unit 4 - Managing Tablespaces and Data Files Duration: 2 Hour(s) Identify the logical database structure.  more...
Sales Skills Prospecting Addressing Needs on-line e-learning cbt (computer based)cd rom In Sales Skills: Prospecting and Addressing Needs, participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To  more...
Competitive Intelligence Implementing a Competitive Intelligence System on-line e-learning cbt (computer based)cd rom ...es who are interested in learning more about how they can influence the strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Competitive Intelligence (CI) Basics (0.5 - 2 hours)  more...
Competitive Intelligence Analysis Dissemination on-line e-learning cbt (computer based)cd rom ...es who are interested in learning more about how they can influence the strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Collecting Information (0.5 - 2 hours) Sequence  more...
Competitive Intelligence Researching Online on-line e-learning cbt (computer based)cd rom ...es who are interested in learning more about how they can influence the strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding the Internet (0.5 - 2 hours) Match  more...
Managing Business Risk Developing a Risk Management Plan on-line e-learning cbt (computer based)cd rom ...he various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences between traditional and contemporary risk management.  more...
Managing Business Risk Financing Contingency Planning on-line e-learning cbt (computer based)cd rom ...t the end of this unit, Icon Industries has increased its influence as a corporate powerhouse. Through strategic investments, Icon's business investors have positioned the organization for diversification in the near future. Before this can happen, investors must secure more mergers and acquisitions. However, statistics show that other organizations in Icon's current position have historically  more...
Principles of Marketing Fundamentals of Marketing on-line e-learning cbt (computer based)cd rom ... who want to learn basic marketing principles in order to influence the marketing goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Marketing Language (0.5 - 2 hours) Identify the  more...
Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure on-line e-learning cbt (computer based)cd rom Course Overview This course focuses on the logical structures involved in implementing and administering a Windows 2000 directory services infrastructure. It also teaches how to manage active directory objects. L earn To: Identify Active Directory Logical Models. Perform Active Directory Administration. Delegate Administrative Authority. C ontent Emphasis Skills-Based  more...
Oracle SQL Tuning Tuning SQL and the Optimizer on-line e-learning cbt (computer based)cd rom ...opers to design SQL statements that can reuse parsing and influence the optimizer to improve performance. L earn To: Identify the factors that affect network traffic. Identify the factors that affect parsing. Identify the guidelines for the reuse of parsed code. Identify the factors in SQL code design that affect response time. Identify the methods to improve network  more...
Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure on-line e-learning cbt (computer based)cd rom Course Overview This course focuses on the logical structures involved in implementing and administering a Windows 2000 directory services infrastructure. It also teaches how to manage active directory objects. L earn To: Identify Active Directory Logical Models. Perform Active Directory Administration. Delegate Administrative Authority. C ontent Emphasis Skills-Based A  more...
Advanced Project Leadership Navigating Corporate Structures on-line e-learning cbt (computer based)cd rom ...dentify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders ?Hidden Agendas?. You will also learn about project sponsors, and how their position in an organization?s structure affects their responsibilities towards a project. You will also learn how to help the inexperienced sponsor be successful. Finally, you will learn how to  more...
Self Development Increasing Your Assertiveness on-line e-learning cbt (computer based)cd rom ...avior. Identify three factors that influence assertive communication. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants. Since Carla works in the Human Resources Department, she has been exposed to many different types of behavior styles. Through your questions  more...
Self Development Positively Influencing Others on-line e-learning cbt (computer based)cd rom ...rs the student an overview of the information required to influence others through nonverbal communication and language, and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively, understanding Satir modes and sensory systems, building rapport, and responding appropriately to verbal attacks. In  more...
Self Development Improving Your Memory on-line e-learning cbt (computer based)cd rom ...mation. Recognize the factors that influence the performance of your memory. Identify affects stress can have on your memory. Recognize methods of reducing the affects of stress. Simulation Overview: In this simulation, you will meet with Alexis Bell, one of Icon's Human Resources  more...
Career Development Professional Networking on-line e-learning cbt (computer based)cd rom ... Follow guidelines for ensuring a positive influence on decision makers. Simulation Overview: In this simulation, you are a Marketing Coordinator at Icon's Power Systems division. It has been your lifelong aspiration to live and work in England, and you are now actively trying to take your career in that direction. You are meeting  more...
Creativity Innovation Thinking Creatively on-line e-learning cbt (computer based)cd rom In Creativity and Innovation: Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will  more...
Systems Analysis Using Client Server Model Part 2 Object Tech on-line e-learning cbt (computer based)cd rom ... Application Development (RAD). o Identify factors that influence software complexity in software development. o Identify ways in which software reusability can reduce software development time. o Identify characteristics of an object. o Identify factors that determine objects in the data perspective. o Identify factors that determine objects in the functional perspective. o  more...
Advanced Interpersonal Communication Building Relationships on-line e-learning cbt (computer based)cd rom ...ur) Identify three elements that influence first impressions. Apply guidelines to establish credibility. Avoid using jargon when building positive relationships. Identify the types of questions that you should avoid asking. Identify the three types of paraphrasing.  more...
Advanced Interpersonal Communication Comm to Build a Positive Culture on-line e-learning cbt (computer based)cd rom ... culture. Audience Managers and supervisors who can influence creating a positive culture through communication. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Organizational Cultures (0.5 - 1  more...
Business Writing Writing Effective Proposals on-line e-learning cbt (computer based)cd rom ...ur proposal. Identify factors that influence how to write a proposal to suit clients' needs. Identify guidelines for writing a proposal for a client. Unit 2: Writing Letter Proposals (0.5 - 1 hour) Identify steps for creating an effective proposal opening. Identify guidelines for writing the body of  more...
Decision Making Problem Solving Decision Making Fundamentals on-line e-learning cbt (computer based)cd rom ...aking groups. Recognize how groups influence decision making. Address groupthink. Simulation Overview: In this simulation, you will meet with the Directors of Finance and Marketing and the North American Sales Manager of your company. You need to decide whether it is more beneficial to purchase a  more...
Women in Leadership Becoming a Leader on-line e-learning cbt (computer based)cd rom ...teps to manage incoming information. Unit 2: Developing Influence As a Leader (0.5 - 1 hour) Select the guidelines for establishing your credibility as a leader. Use the guidelines for establishing your credibility as a leader. Sequence the steps for persuading others to follow your lead. Follow the  more...
Strategic Decision Making Preparing to Make Decisions on-line e-learning cbt (computer based)cd rom ... Identify the three factors that influence the outcome of a decision. Establish decision objectives using three steps. Identify the actions you can take to assess whether a decision frame is appropriate for a decision. Influence the decision frames of others.  more...
Goal Setting Organizational Goal Setting on-line e-learning cbt (computer based)cd rom ...me. Identify the factors that influence strategic goals. Set strategic goals. Audience The target audience for this program is administrators, managers, and supervisors. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning  more...
Essentials of Management Maintaining a Productive Workplace on-line e-learning cbt (computer based)cd rom ...t relationships. Name the two main influences that can improve productivity. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss productivity. Through your questions, you will learn how to measure productivity, the two factors that influence  more...
Project Management Essentials Planning a Project on-line e-learning cbt (computer based)cd rom ...ours) Identify ways participants influence a project. Identify project participants. Identify a benefit of project planning. Identify types of project constraints. Prioritize project constraints. Identify steps for creating a work breakdown structure.  more...
Project Management Project Scheduling Budgeting on-line e-learning cbt (computer based)cd rom ...ctions for optimizing project activities and factors that influence cost estimating. Learn To Identify the benefits of schedule development. Identify the advantages of using Gantt Charts. Identify characteristics of the critical path. Sequence the steps for CPM scheduling.  more...
Project Management Project Communications Management on-line e-learning cbt (computer based)cd rom ...communication flows found in project environments and the influence that personal perceptions have on communication. You will also learn about the importance of distributing information to project stakeholders, as well as how to report project performance by using a variety of tools and techniques. Finally, you will learn how to manage stakeholder communications, including how to conduct an  more...
Advanced Project Mgmt Setting Up a Project Office on-line e-learning cbt (computer based)cd rom ...io. Identify the four factors that influence the size and functions of a project office. Identify project office characteristics that can address the factors that influence its size and function. Identify the roles of the project office steering committee. Simulation: In this simulation you will meet  more...
Project Management Project Procurement Management on-line e-learning cbt (computer based)cd rom ... Unit 2: Plan Contracting Identify factors that can influence contract planning. Identify plan contracting process tools and techniques and outputs. Identify plan contracting inputs. Unit 3: Requesting Responses and Selecting Sellers Define the purpose of the request seller responses process. Identify select sellers process inputs. Identify select sellers process tools  more...
Team Leadership Conducting Productive Team Meetings on-line e-learning cbt (computer based)cd rom Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Learn To  more...
Team Participation Team Communication on-line e-learning cbt (computer based)cd rom ... Understand the two ways power can influence communication. Distinguish between, and select appropriately from, the different types of verbal communication. Use positive nonverbal communication. Listen actively and respond appropriately to team members' comments and questions.  more...
Team Participation Decision Making in Teams on-line e-learning cbt (computer based)cd rom ...ndently. Act appropriately to influence biased team members. Rate team options against predetermined criteria. Identify and avoid attitudes and behaviors that defeat consensus. Audience Managers and employees who want to learn how to make effective team decisions. Deployment Options e-Learning  more...
Principles of Marketing Distribution Strategy on-line e-learning cbt (computer based)cd rom ... who want to learn basic marketing principles in order to influence the marketing goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Distribution Channels (0.5 - 2 hours) Identify  more...
Virtual Teams Participating in Virtual Meetings on-line e-learning cbt (computer based)cd rom ...ession. In addition, participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building activities to enhance relationships among virtual team members. Build trust with members of a virtual team. Apply techniques  more...
Principles of Marketing Promotion Strategy on-line e-learning cbt (computer based)cd rom ...Audience Managers, supervisors, and executives who can influence the marketing and strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Promotion Essentials (0.5 - 1 hour)  more...
Virtual Team Mgmt Developing Virtual Teams on-line e-learning cbt (computer based)cd rom ...ns. Identify the four factors that influence the type of technology used to communicate in a virtual team. Simulation Overview: In this simulation, you will meet with Carla Jackson, a Marketing Manager, to discuss virtual teams. You were recently promoted into a managerial position, and one of your first priorities is to  more...
Virtual Team Mgmt Managing Virtual Team Relationships on-line e-learning cbt (computer based)cd rom ...er. Identify the four factors that influence the type of technology used to communicate in a virtual team. Simulation Overview: In this simulation, you will meet with four team members to hold a start-up meeting. One of the team members is in San Francisco and another in London. You and the two other team members are in  more...
Principles of Marketing Pricing Strategy on-line e-learning cbt (computer based)cd rom ...Audience Managers, supervisors, and executives who can influence the marketing and strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Defining the Role of Pricing (0.5 - 1 hour)  more...
Principles of Marketing Writing a Marketing Plan on-line e-learning cbt (computer based)cd rom ...Audience Managers, supervisors, and executives who can influence the marketing and strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Fundamentals of Marketing Plans (0.5 - 1 hour)  more...
Brand Management Building Brand Equity on-line e-learning cbt (computer based)cd rom ...dentify how direct and indirect distribution channels can influence brand equity. Select promotional options that can impact brand equity. Use appropriate marketing mix components to build brand equity. Identify the stages for developing brand equity. Audience The target audience for this series is managers and  more...
Organizational Learning Developing a Knowledge Mgmt System on-line e-learning cbt (computer based)cd rom ...Audience Managers, supervisors, and executives who can influence the development and execution of a Knowledge Management system within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding  more...
Organizational Learning Transferring Knowledge within an Org on-line e-learning cbt (computer based)cd rom ...Audience Managers, supervisors, and executives who can influence the development and execution of a Knowledge Management system within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Using Technology for  more...
Organizational Learning Deploying a Knowledge Mgmt System on-line e-learning cbt (computer based)cd rom ...Audience Managers, supervisors, and executives who can influence the development and execution of a Knowledge Management system within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Conducting a Pilot Project  more...
Windows 2000 Planning Implementing Active Directories - Part 3 on-line e-learning cbt (computer based)cd rom ...istrative model. Identify physical location factors that influence implementation planning. Identify security considerations in your present implementation. Identify the growth and reorganization factors that influence implementation planning. Identify the bandwidth information required for implementation planning. Identify the guidelines for developing a profile of users in an  more...
Site Server 3 0 Commerce Solutions - Part 1 on-line e-learning cbt (computer based)cd rom ...types of payment technology. Identify human factors that influence site design. Identify issues that should be addressed during the conceptual design of an e-commerce site. Identify characteristics of a well-constructed logical design. Identify considerations related to physical design. Sequence the steps taken when conducting a site performance assessment. Identify characteristics of a  more...
Achieving Success Without Authority Personal Accountability on-line e-learning cbt (computer based)cd rom ...ability. Differentiate between influence and manipulation. Audience This series is aimed at all employees in supervisory or management positions, or otherwise. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Achieving Success Without Authority Focusing on Results on-line e-learning cbt (computer based)cd rom ...st understand that even without authority they still have influence to the success of company goals. Employees must harvest their influence and use it appropriately to their advantage. Learn To Identify guidelines to create a positive mental attitude. Identify steps to achieve a desired outcome when dealing with people.  more...
SAP R 3 QM in Procurement on-line e-learning cbt (computer based)cd rom ...a QM in Materials Management: - Purchasing process. - Influence of QM on Purchasing. a Variants in Quality Management: - Processing Lots without a plan. - Processing lots with a plan. - Defects Recording. Unit 2: QM - Inspection Completion 1.5 - 2 hours a Inspection Lot Completion: - Usage Decision. - Quality scores. - Quantity transfer postings. a Quality  more...
Frontline Leadership Positively Influencing Workplace Culture on-line e-learning cbt (computer based)cd rom ...who want to learn how to use an organization's culture to influence workplace behavior positively. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Workplace Culture (0.5 - 2 hours) Identify the  more...
Motivation Motivating Through Rewards Recognition on-line e-learning cbt (computer based)cd rom ...d employees. Identify factors that influence the cost of a reward or recognition program. Select factors that make rewards and recognition effective. Apply the criteria for making a reward and recognition program a motivational tool. Follow guidelines to make rewards and recognition effective.  more...
Executive Level Leadership Becoming an Executive Leader on-line e-learning cbt (computer based)cd rom ... Identify the primary forces that influence and impact executive level leaders. Apply personal and organizational focus in a team meeting where goals are established. Use specific methods to help you identify your goals as an executive level leader. Sequence the steps to take when  more...
Organizational Behavior Organizational Dynamics for Individuals on-line e-learning cbt (computer based)cd rom ...ior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid communication barriers. Identify the five areas of personality that  more...
Principles of Marketing Product Strategy on-line e-learning cbt (computer based)cd rom Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...
Designing a MS Exchange Server 2003 Organization Infrastructure on-line e-learning cbt (computer based)cd rom ...erver 2003 with Active Directory. Identify factors that influence routing group boundaries. Identify considerations for using single routing groups. Identify considerations for designing multiple routing groups. Identify considerations for organizing and displaying public folders. Identify logistical requirements for public folders. Identify security risk types and their  more...
From 6P International, LLC
Consumer Protection Law on-line e-learning cbt (computer based) COURSE DESCRIPTION: This course will provide you with an understanding of basics of consumer protection and the various Federal consumer protection laws. The area of consumer credit is covered in some detail due to ita s over riding influence in our daily lives. The role and activities of the Bureau of Consumer Protection are explored with an emphasis on the financial and marketing practices of  more...
From Learn Skills
Negotiation Skills on-line e-learning cbt (computer based)study at homecoursewareself directed You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in  more...
From Serebra Learning Corporation
Framing the Problem on-line e-learning cbt (computer based) ...up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight toward the solution. You'll discover how to recognize and gather information about a problem so that all contingencies are accounted for and all subtleties considered. You'll learn  more...
Progressing through the Complex Sale Simulation on-line e-learning cbt (computer based) ...hree in this series, you have gained access to the buying influences at MicroGalaxy, an electronic component supply company, which is evaluating the possibility of outsourcing its fulfillment function. However, because of their strong emphasis on customer service and turnaround times, they are being very cautious as they evaluate a solution. Your goal is to convince them that outsourcing is the  more...
Sales Buyer Behaviors on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Selling Process: Buyers Behaviors, is the second of sixteen courses in this curriculum. After the completion of this course you will be able to identify the criteria that influence buying decisions and identify the seven typical buyer behaviors in a sales interaction. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize  more...
Call Center Operations Workforce Management on-line e-learning cbt (computer based) This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.  more...
Performance Metrics for an Inbound Call Center on-line e-learning cbt (computer based) The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze  more...
Identifying Your Customer s Expectations on-line e-learning cbt (computer based) ...dominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on  more...
Developing Customer Satisfaction Surveys on-line e-learning cbt (computer based) ...tisfaction survey that works. You'll explore factors that influence selection of the survey method. You'll also learn to design the survey instrument itself, including selection of question formats, sequencing of questions, and wording of the items themselves. Finally, you'll examine issues relating to selection of a sampling method and determination of sample size. Marketing executives,  more...
Interacting with the Customer on-line e-learning cbt (computer based) Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...
Establishing a Relationship with Internal Clients on-line e-learning cbt (computer based) Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you. When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs  more...
Project Lifecycles and Stakeholders on-line e-learning cbt (computer based) Every project has a beginning and an end, but what happens in between is less predictable. The project life cycle will most likely involve uncertainties, and it's how these uncertainties are handled that determines the outcomes of the project. The more familiar one is with project phases and stakeholders, the more easily one can keep the project on track and on budget. Organizations might "fast  more...
Project Planning on-line e-learning cbt (computer based) ...project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with the inevitability  more...
Project Management Essentials Simulation on-line e-learning cbt (computer based) For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project  more...
Working Collaboratively Assert Your Influence on-line e-learning cbt (computer based) ...Influence, is the eighth of fourteen courses in this curriculum. After the completion of this course you will be able to list the benefits of influencing and contrast the skill of influencing with controlling and advising. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All  more...
Working Collaboratively Extend Your Influence on-line e-learning cbt (computer based) ...Influence, is the eleventh of fourteen courses in this curriculum. After the completion of this course you will be able to classify influencing styles, identify guidelines for broadening your range of influence through networking and identify guidelines for resolving an impasse. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase  more...
Preparing to Negotiate Size Up the Playing Field on-line e-learning cbt (computer based) ...ble to list situational power factors that can be used to influence a negotiation, identify tactics to control situational power factors, recognize that location and agenda are strong situational power factors and identify relationship factors that are important in negotiation. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving  more...
Goals and Goal Setting on-line e-learning cbt (computer based) Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet  more...
The Basics of Listening on-line e-learning cbt (computer based) ...ication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected. A person at all levels of an organization. This course is  more...
What Is Emotional Intelligence on-line e-learning cbt (computer based) Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often  more...
Teamwork and Emotional Intelligence on-line e-learning cbt (computer based) Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many  more...
Getting Results through Communication on-line e-learning cbt (computer based) When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various  more...
Getting Results without Authority Simulation on-line e-learning cbt (computer based) You have been hired within the last year as a design engineer at Autorad, a company that manufactures automotive components. Historically, the company specialized in custom-designed components for limited production runs. In recent years, the company has moved into more mainstream applications and must adapt to a mass-production mind-set. Your team has been working on a new steering wheel design  more...
The Process of Interpersonal Communications on-line e-learning cbt (computer based) ...e if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This course is designed to give you an  more...
Developing Career Plans for Your Technical Professionals on-line e-learning cbt (computer based) Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a  more...
Dynamics of Leadership on-line e-learning cbt (computer based) Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how  more...
Communicating with Power and Confidence on-line e-learning cbt (computer based) Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only  more...
Advanced Administrative Support Simulation on-line e-learning cbt (computer based) ...meeting, maintaining a positive attitude and avoiding the influence of negative people are among the challenges you'll face. If you take Maxine's advice and successfully improve your skills, you'll then try to establish a partnership with her. This will involve effectively pitching your partnership proposal. If she agrees to the proposal, you'll then have to implement the partnership plan.  more...
Six Sigma and the Voice of the Customer on-line e-learning cbt (computer based) ...s, and expanded customer awareness have helped negate the influence of this business maxim. Today, organizations are admonished to heed the voice of customers and give them what they really want. "Voice of the customer," or VOC, is a Six Sigma term that refers to customers' actual, as opposed to assumed, product and service needs and desires. This course, Six Sigma and the Voice of the  more...
Competitive Factors in Strategic Marketing on-line e-learning cbt (computer based) You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor  more...
Elements of Marketing Strategy on-line e-learning cbt (computer based) ...ting. You'll be able to discuss cost structures and their influence on your marketing strategy. The impact of product life cycles on your markets is another focus. Methodology to achieve or increase profitability is another featured section of this course. Apply the best thinking and research techniques to the development of a superior market strategy plan to gain the backing you need to be  more...
Leadership on-line e-learning cbt (computer based) Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include:  more...
Managerial Skills and Abilities on-line e-learning cbt (computer based) Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate  more...
Doing Business with the Government on-line e-learning cbt (computer based) This course explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at women-owned businesses and another quarter for  more...
Advanced HTML Design Elements on-line e-learning cbt (computer based) To describe, and equip students to use, advanced HTML elements such as complex tables, frames and framesets, metadata and the META tag, and style sheets Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists  more...
Windows 2000 - Security Solutions on-line e-learning cbt (computer based) To provide the information and skills necessary to design secure Windows 2000 networks, and to introduce the major security concepts, threats, risks, and the principal security features of Windows 2000 Students preparing for Microsoft exam 70-220; personnel in medium to very large computing environments that use the Windows 2000 network operating system  more...
Analyzing Requirements and Resources for Microsoft Exchange 2000 Server on-line e-learning cbt (computer based) To identify what company requirements and resources need to be analyzed before a messaging solution can be designed Students preparing for Microsoft Exam 70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server, IS administrators, network administrators, IS consultants, and staff involved in the support of IS systems who wish to attain an understanding of the  more...
Cisco DESGN 2 0 Multilayer Campus Design on-line e-learning cbt (computer based) ...amentals of multilayer campus design and the factors that influence it, and design an enterprise campus architecture and data center architecture Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals  more...
Cisco DESGN 2 0 Designing Enterprise WANs on-line e-learning cbt (computer based) To recognize the features and technologies of WAN architectures, and design the WANs for an enterprise Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals targeting towards the Cisco Certified Design  more...
Cisco DESGN 2 0 IP Address and Routing Protocol Design on-line e-learning cbt (computer based) To recognize how IP addressing and routing protocols support the overall network, and create an enterprise IP addressing and routing protocol design Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals  more...
Hazardous Material Management on-line e-learning cbt (computer based) ...s. define hazardous materials identify the factors that influence how spills are controlled recognize where spills are likely to occur identify possible responses to a release specify potential outcomes of using inappropriate control methods define the primary and secondary goals of spill control define the terms "containment" and "confinement" specify the recommended procedures for  more...
Office Safety on-line e-learning cbt (computer based) This course is designed to cover hazards that may be encountered when working in administrative areas. These areas of concern are ergonomic stress, hazard communication, bloodborne pathogens, and electrical safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify office noise abatement and air quality/ventilation strategies  more...
Giving Presentations on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Learn how to give successful presentations Presentations may be formal presentations to your team, senior managers or clients. They can also be informal. For instance, presenting some new ideas for discussion with your peers. If you are skilled at giving presentations, then you can persuade, influence and convince others. Getting your points across in a structured and interesting manner is  more...
Windmaster Case Study 7: Strategy Implementation on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines the issues involved in implementing a  more...
Personal Effectiveness - Teamworking: Undertsanding Team Roles on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course will help you gain an insight into the typical roles that you and other team members adopt. You'll  more...
The Professional Teller: Understanding Banking Basics on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Professional Teller: Understanding Banking Basics gives the student an overview of the banking industry, the various departments in most banks, and the various services tellers perform. Additionally, the program covers the Federal Reserve System and the Federal Deposit Insurance Corporation, their roles in the banking industry, and their influence in everyday banking activities.  more...
Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 1: Naming and Delegation on-line e-learning cbt (computer based) Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 1: Naming and Delegation Strategy is the first course in this series. Its focus is showing the learner how to analyze company's organizational requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming strategy, Domain  more...
Organizational Behavior Organizational Dynamics for Individuals on-line e-learning cbt (computer based) Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.  more...
Organizational Learning Developing a Knowledge Management System on-line e-learning cbt (computer based) In Organizational Learning: Developing a Knowledge Management System, you will learn the benefits of a learning organization. You will also learn processes for aligning strategy with knowledge management and how to identify who should be included in a knowledge assessment team. In addition, you will learn the process for performing a knowledge assessment and selecting a knowledge management  more...
Organizational Learning Transferring Knowledge within an Organization on-line e-learning cbt (computer based) In Organizational Learning: Transferring Knowledge within an Organization, you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Managers, supervisors, and executives who  more...
Organizational Learning Deploying a Knowledge Management System on-line e-learning cbt (computer based) Organizational Learning: Deploying a Knowledge Management System offers the student an overview of information needed to conduct a pilot project and covers processes for deploying and monitoring knowledge management systems. The program includes the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge  more...
Goal Setting Organizational Goal Setting on-line e-learning cbt (computer based) In ''Goal Setting: Organizational Goal Setting,'' you will learn how to set goals with teams. You will also learn how to set goals for an organization through the use of organizational objectives, statements of values, and vision and mission statements. In addition, you will learn how to implement strategic goals in your workplace. The target audience for this program is administrators, managers,  more...
Managing Business Risk Developing a Risk Management Plan on-line e-learning cbt (computer based) Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. The target audience for this program is Team Leaders, Directors, and  more...
Principles of Marketing Fundamentals of Marketing on-line e-learning cbt (computer based) Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Managers, supervisors, and employees who want to learn basic marketing  more...
Principles of Marketing Product Strategy on-line e-learning cbt (computer based) Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...
Principles of Marketing Distribution Strategy on-line e-learning cbt (computer based) Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage  more...
Principles of Marketing Promotion Strategy on-line e-learning cbt (computer based) Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of  more...
Principles of Marketing Pricing Strategy on-line e-learning cbt (computer based) Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...
Principles of Marketing Writing a Marketing Plan on-line e-learning cbt (computer based) Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Managers, supervisors, and executives who can influence the marketing and  more...
Software Project Management on-line e-learning cbt (computer based) The Software Project Management WBT is the final course in the Software Engineering curriculum. This course is meant for professionals whose responsibilities include design, development, or management of software systems and who want to understand the basics of software project management. The course provides an introduction to the basic concepts of software project management. It examines the  more...
Project Management - Project Communications Management on-line e-learning cbt (computer based) In Project Management - Project Communications Management you will learn how to plan project communications taking into account the various communication flows found in project environments and the influence that personal perceptions have on communication. You will also learn about the importance of distributing information to project stakeholders as well as how to report project performance by  more...
Advanced Project Leadership: Navigating Corporate Structures on-line e-learning cbt (computer based) ...identify different types of stakeholders and how they may influence the project. You will learn how to deal with stakeholders a Hidden Agendasa . You will also learn about project sponsors and how their position in an organizationa s structure affects their responsibilities towards a project. You will also learn how to help the inexperienced sponsor be successful. Finally you will learn how  more...
Excelling at Customer Care: Customers Define Success on-line e-learning cbt (computer based) Excelling at Customer Care: Customers Define Success is the forth of eleven courses in this curriculum. After the completion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that  more...
Oracle SQL Tuning: Tuning SQL and the Optimizer on-line e-learning cbt (computer based) This course is the second in a two-part series on SQL Statement Tuning. This course will help application developers to design SQL statements that can reuse parsing and influence the optimizer to improve performance.  more...
Self Development: Positively Influencing Others on-line e-learning cbt (computer based) Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively understanding Satir modes and sensory systems building rapport and  more...
Achieving Success Without Authority: Focusing on Results on-line e-learning cbt (computer based) Achieving Success Without Authority 1: Focusing on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals.  more...
Project Management Essentials: Project Scheduling and Budgeting on-line e-learning cbt (computer based) Project Management Essentials: Project Scheduling and Budgeting offers the student an overview of the information required to develop a project schedule and budget. The program details types of network diagrams Gantt charts CPM scheduling and activity duration compression. In addition the program details actions for optimizing project activities and factors that influence cost estimating.  more...
Virtual Teams: Participating in Virtual Meetings on-line e-learning cbt (computer based) In Virtual Teams: Participating in Virtual Meetings participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions.  more...
From Resources Unlimited
Discovering Diversity Virtual Train-the-Trainer on-line e-learning cbt (computer based)study at hometrain the trainer The Discovering Diversity Virtual Train-the-Trainer empowers trainers and consultants to learn to administer the Discovering Diversity Profile and then utilize it to meet their personal and organizational objectives. The Discovering Diversity Profile Train-the-Trainer combines independent study, personalized individual telephone coaching, & a variety of training materials. The Virtual  more...
From Software Training Academy, Inc
Introduction to XML instructor led trainingon-line e-learning cbt (computer based) ...amework.) LEARNING OBJECTIVES Understand the broad influence of XML on emerging software architectures. Write well-formed XML documents to express simple or complex document content. Write DTDs to set rules for XML document validation. Write valid XML documents with internal and/or external document type definitions. Understand the limitations of DTDs in expressing document and  more...
From Training Link Education S.E.A
DIPLOMA IN INTERIOR DESIGN on-line e-learning cbt (computer based)study at homecoursewareself directedbook ...ontribute to a design a explore the room elements which influence a design effect a undertake an interior design project a develop a business plan for establishing a design business a identify the tools of the trade Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Interior Design, and planning to establish an  more...
Diploma in Psychology on-line e-learning cbt (computer based)study at home Aim: The objectives of the course are to: develop an understanding of the nature of psychology examine the way in which human actions can be explained on a number of different levels distinguish between emotional experience, expression and psychological responses examine the nature of sensation and perception understand the process of memory distinguish between the  more...
From NLP Training & Coaching
NLP Practitioner Certification Online on-line e-learning cbt (computer based)study at homegroup study and discussionself directedbook NLP practitioner is now an online e course about those personal power, resilience, confidence, congruence and optimism. Really? How does the Online NLP Course do this? NLP answers the question, a what language (linguistics) and thinking do I use to re-program (programming) my mind/ body system (Neuro-logy)?a ™ In this training you learn the newest developments in NLP. Accessing the  more...
From Personal Development For Women
A Course on Confidence for Women - LIVE and ONline Available ... so drastically within the 21 days, that this change will influence improvement in every other part of your life. No matter what course you tale, you sure to walk out with a New Confidence in yourself and what you are able to do with your life. If you have any questions please email me at maria. tikhonova@yahoo. com. For those who want to change their lives, these courses are made just for  more...
A Course on how to get a Job - Live and Online Courses - available ... so drastically within the 21 days, that this change will influence improvement in every other part of your life. No matter what course you tale, you sure to walk out with a New Confidence in yourself and what you are able to do with your life. If you have any questions please email me at maria. tikhonova@yahoo. com. For those who want to change their lives, these courses are made just for  more...
A Course on how to attract a Partner - Live and Online Courses - available ...you create the relationships in your life and how you can influence them. With this course you are going to Attract the Partner of your dream and you will gain the confidence on knowing that you can attract any partner anytime and never again settle for less then what you want. Its only 4 weeks, 1 hour each week. When I used the methods presented in this class, it took me only 2 week to attract  more...
From Child Care Lounge
Proud to Be a Professional! on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar Description- This training is designed for both child care providers and leaders. Participants will explore the meaning of professionalism while expanding their own growth as a professional. Learn how to influence public perception and make a difference!  more...
From Service Strategies
Support Representative - Online on-line e-learning cbt (computer based) ...resentatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization. In this course, participants learn and practice essential skills through real world exercises and group activities to ensure skill transfer to the job and return on training  more...
From Morningstar Ventures
Consulting Skills Assessment ...cation, to name a few. Yet individual contributors in key influence roles often get left out of 360 feedback processes because these assessments are designed to measure traditional management and leadership behaviors and skills. To fill this gap, we created CSA, the Consulting Skills Assessment. The CSA is used to pinpoint strengths to leverage, and to identify barriers to success. As  more...
From JED New Media inc.
Selecting a Business Location on-line e-learning cbt (computer based) Before changing your business location or acquiring a new one, consider all relevant factors that could influence your operations. Five major phases, outlined here, walk you through a simple step-by-step procedure that helps you pinpoint an optimal business location.  more...
From Backup Training Corporation
Driving Under the Influence on-line e-learning cbt (computer based)cd rom ...ce between impairment and intoxication. Driving Under the Influence ( 8-hour course ) Instructed by Thomas Page Have you ever spent your days off sitting in the halls of the courthouse waiting to testify in a DUI trial? The only way to break the arrest/court cycle is to become more qualified in DUI arrests. This class will teach you the ABCs of FSTs, recognizing DUI incidents based on  more...
Drug Recognition Expert on-line e-learning cbt (computer based)cd rom ...ic court-tested method of evaluation of persons under the influence of drugs. Drug Recognition Expert ( 8-hour course ) Instructed by Thomas Page When was the last time you stopped a person and knew they were on something, but did not have "P.C." for a detention or an arrest? This course gives you a systematic court-tested method of evaluation of persons under the influence of drugs. Based  more...
From Teach Me IT
Software Project Management on-line e-learning cbt (computer based)study at home ...rse, the student will be able to: List the factors that influence software project management Identify the important activities that are part of software project management Estimate the cost of a software project using the COCOMO Model Prepare a schedule for a software project Create a personnel allocation plan for a software project List the requirements for managing the people involved  more...
From Skillspride Online Training
Personal Influencing Techniques on-line e-learning cbt (computer based) To introduce readers to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential.  more...
From Backup Training Corporation
Drug Recognition for Teachers on-line e-learning cbt (computer based)cd rom This course is designed to arm teachers with the knowledge needed to recognize and respond to students under the influence of drugs and alcohol in the classroom.  more...
From Sessions Online School of Design
Advanced Graphic Design Course on-line e-learning cbt (computer based)study at homecomputer lab ...raphic design: its role in visual communication, cultural influence, political origins, role in business innovation, and governing aesthetic principles. Then you'll take a journey through some of the major 20th century movements that shaped today's visual landscape, including Expressionism, Art Nouveau, Avante Garde, Modernism, Bauhaus, Futurism, Surrealism, and Post-Modernism. In the  more...
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