From Serebra Learning Corporation
Project Management: The Fundamentals 


Participants in
Project Management:
The Fundamentals will understand the importance of project management and learn to differentiate between product and project management. They develop an understanding of the roles and responsibilities of the project manager, the various aspects of the project environment, and the importance of developing a quality project team. In addition, they become familiar
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Diversity: What Managers Should Know 
In
Diversity:
What Managers Should Know, participants acquire the knowledge and skills to welcome and manage a diverse workforce. Participants review what diversity is and how it influences relationships between co-workers. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to maximize the advantages of
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Progressing through the Complex Sale Simulation 
...hree in this series, you have gained access to the buying influences at
MicroGalaxy, an electronic component supply company, which is evaluating the possibility of outsourcing its fulfillment function. However, because of their strong emphasis on customer service and turnaround times, they are being very cautious as they evaluate a solution. Your goal is to convince them that outsourcing is the
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Identifying Your Customer s Expectations 
...ristics customers want to see demonstrated, what external influences generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced
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Project Lifecycles and Stakeholders 
Every project has a beginning and an end, but what happens in between is less predictable. The project life cycle will most likely involve uncertainties, and it's how these uncertainties are handled that determines the outcomes of the project. The more familiar one is with project phases and stakeholders, the more easily one can keep the project on track and on budget. Organizations might "fast
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Listening for Higher Purposes 
Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team
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Strategies for Transitioning into Management 
Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an
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PrimeDiversity Awareness The Evolving Labor Force 
This course provides statistics that support the changing labor market and identifies the effects that these developments have on the workplace. Influences on the learner's own thoughts, feelings, and beliefs. Professionals who want to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own.
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PrimeDiversity Awareness Diversity Defined 
This course provides the foundation for any diversity awareness effort, whether corporate or personal. Key terms are defined, major historical influences are examined, and strategies for valuing individual differences, as well as similarities, are provided. Professionals who want to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own.
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PrimeDiversity Management Corporate Diversity Drivers 
This course introduces learners to the organizational benefits of managing diversity, and the consequences of not doing so. The requisite shifts in management perspective are also discussed. Business leaders and managers who want to work more effectively with colleagues and subordinates whose backgrounds, experiences, and perspective differ from their own.
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Employee Compensation HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and
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Compensating Employees HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and
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Managing Working Capital 
...influences both a firm's risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course, you will be aware of the
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Pricing for Profitability 
Nothing can be more harmful to the success of your new product or service than incorrect pricing and other financial projections In this course, you will not only learn how to gather pertinent revenue and expense information to help you price your product, but also how to determine your objectives and policies to correctly position your product in its market niche. You'll examine three methods and
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Competitive Factors in Strategic Marketing 
You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor
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Diversity - Managing Diversity in the Workplace 
Employees will learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping prejudice and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers.
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E-mail Etiquette: E-mail in the Workplace 
E-mail
Etiquette:
E-mail in the
Workplace gives students an overall view of how to use e-mail effectively. The program covers e-mail basics such as how to write effective messages e-policies and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail when to choose e-mail over other types of communication how to avoid writing inappropriate messages how and
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From 123-CBT Computer Based Training
Process and Function Modeling 

...business requirements.
Match the way in which flow logic influences the activation of the destination process step with a diagram depicting flow logic.
Identify a triggering event.
Identify an outcome event.
Classify triggering events.
Identify events from the business requirements and label an event on a process diagram.
Identify events written according to standard format.
Unit 3:
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Diversity Diversity in the Workplace 

...influences their relationships with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers. Learn To:
Define the many facets of diversity and explore how they can benefit individuals and organizations. Using the iceberg model as a
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Interpersonal Communication Effective Communication 

...our) Understand how the receiver influences the phrasing of a message. Identify the various kinds of receivers. Distinguish between the different kinds of communication channels. Choose an effective channel based on network structures. Respond effectively to receiver feedback.
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E-mail Etiquette E-mail in the Workplace 

...ail accessories and passwords. The program focuses on the influences of e-mail, when to choose e-mail over other types of communication, how to avoid writing inappropriate messages, how and when to attach files, and how to prevent your password from being stolen. Learn To
Identify advantages and disadvantages of e-mail. Forward an e-mail message. Reply to an e-mail message.
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Conducting Meetings Effective Meeting Communication 

...mates. Recognize how communication influences whether a climate is positive or negative. Build a positive climate when communicating. Simulation Overview: In this simulation, you will be meeting with
Janet Porter to discuss the process of communicating during meetings. Through your questions, you will
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Business Ethics Ethical Decision Making 

... Learn To Identify common influences in the decision-making process. Identify common ethical dilemmas. Solve an ethical problem using the decision-making process. Identify common barriers in the decision-making process. Demonstrate an understanding of
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Project Management Project Management Framework 

...oject management context.
Understand project phases and influences on the project life cycle.
Identify organizational influences on projects and project management.
Audience:
The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a
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Team Participation Resolving Conflict in Teams 

...onflict. Understand how power influences team conflict. Apply six guidelines for handling opposition to their ideas. Recognize-and respond appropriately-to their own and others' reaction to conflict. Audience
Managers and employees who want to learn how to resolve conflict in teams. Deployment
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