Online Influencing eLearning - Training Resources

Retail Training - Coordinate merchandise presentation How many times have you found yourself entering a store or walking down an aisle because you felt a drawna towards a window or merchandise display? What is it that makes us walk into one store but past others? The way that merchandise is displayed plays a very powerful role in enticing customers to look at store products and influencing their impulse to buy. Displays can create a visually  more...

Negotiation Skills You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in  more...

Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are  more...

Progressing through the Complex Sale Simulation You are a regional account representative with DME Corporation, a national direct marketing firm, which has recently opened its Fulfillment Services Division. You are charged with selling this service and have identified a potential prospect. In this simulation, the second of three in this series, you have gained access to the buying influences at MicroGalaxy, an electronic component supply  more...

Working Collaboratively Assert Your Influence Working Collaboratively: Assert Your Influence, is the eighth of fourteen courses in this curriculum. After the completion of this course you will be able to list the benefits of influencing and contrast the skill of influencing with controlling and advising. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating  more...

Working Collaboratively Extend Your Influence ...he completion of this course you will be able to classify influencing styles, identify guidelines for broadening your range of influence through networking and identify guidelines for resolving an impasse. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All levels of  more...

The Basics of Listening Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication  more...

Teamwork and Emotional Intelligence Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many  more...

Getting Results through Communication When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various  more...

Dynamics of Leadership Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how  more...

Managing Managers Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that  more...

Creating a Marketing Campaign Your marketing plan has been approved Now you need to get the job done. How you execute your plan is as crucial as the plan itself. In this course, you'll learn about tactical marketing tools needed to put your plan into gear and create your marketing mix. These include branding, packaging, promotions, publicity, advertising and merchandising. Managers and team leaders with responsibility for  more...

Win2000 Active Directory Design Business Requirements and Naming Strategies ...n examination of the IT management structure, the factors influencing business strategies, the importance of evaluating the current technical environment, and the impact of ADS on the current and planned technical environment. Next, you will learn about Domain Name System (DNS) and its integration with ADS, forward and reverse lookup queries, zone transfers, and the DNS notification process.  more...

HDI Help Desk Analyst Support Center Introduction This course provides an introduction to Support Center services. The course also describes the phases in the evolution of the support industry and the trends that have influenced Support Center services. In addition, this course provides information about the responsibilities of Support Centers, HDAs, and customers. HDI's HDA test and training material is aimed at individuals who have studied the  more...

e-Business Part 7 Satisfying the Customer This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers. The audience for this course includes Technical Managers, Business Managers, and Project Managers.  more...

Royce Hotel Case Study 3: Inventory Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...

Royce Hotel Case Study 4: Quality Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...

Implementing Directory Services in Microsoft Windows NT Server 4.0 This is the first course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series enables participants to design, implement, and support the Windows NT Server network operating system in a multidomain  more...

Self Development: Positively Influencing Others ...Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively understanding Satir modes and sensory systems building rapport and responding appropriately to verbal  more...

Frontline Leadership: Positively Influencing Workplace Culture Frontline Leadership: Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment addressing negativity and inspiring employee innovation.  more...

High Speed Technologies Part 2 - B-ISDN This is the second course in a five part series that students will learn the history of ISDN and the development of ISDN standards. Additionally they will learn the factors influencing the development of B-ISDN Broadband ISDN services B-ISDN network architecture and B-ISDN signaling.  more...