Online Information Age eLearning Training
From Serebra Learning Corporation
Internet Basics
...ternet represents the transformation and evolution of the information age. It has emerged as a powerful tool for communication and information sharing, that is making a major impact on people all over the globe. In other words, the Internet is an information super-highway that has compressed the world into a cyber colony. This, in turn, has revolutionized the way people interact with each other
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Relationship Management Preparing the Client Relationship
...l learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence will assist you in the process. Finally, you will learn how to identify who you should be selling to within a client
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Strategies for Transitioning into Management
...es of management, such as understanding the impact of the Information Age on your management role, working effectively with your peers and maintaining a good relationship with your manager. After completing this course, you'll be ready to switch gears from technical professional to effective manager, armed with the appropriate tools for running a successful de This course is designed for
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