From Serebra Learning Corporation
Understanding Your Customer 
Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (
SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where
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Understanding Your Target Customer s Business 
Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (
TAS) approach--research. You'll gain an understanding of the benefits of good research and
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IATA 3 Packaging 
This training course will introduce the packaging requirements of the International Air Transport Association's
Hazardous Materials Regulations. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the
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Hazard Communication 
This one-hour course will acquaint you with the precautions that both you and your employer must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the routes of chemical entry into the body define various categories of chemical hazards
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Material Safety Data Sheets 
This course is designed to provide both workers and supervisors with a better understanding of how to interpret a
Material Safety Data Sheet (
MSDS), as well as address specific requirements associated with MSDS's in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize the physical states in which chemicals are
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Spill Prevention Control and Countermeasure Plan 
When petroleum products are accidentally spilled, they may damage the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This
30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a
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