From Serebra Learning Corporation
Initiating Outbound Sales Calls 
...voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating account profiles. In this course, you will learn how to assess a sales opportunity, the four factors used to qualify an outbound sales opportunity, and strategies for qualifying a sales opportunity. The course also addresses strategies
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Achieving Success with the help of a Mentor 
Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "
Achieving Success with the
Help of a
Mentor," you'll learn how a mentor can help you guide
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A New Manager s Responsibilities and Fears 
...bviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking
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Coaching Trends 
... the same. But when coaching teams, you'll need to run an initial meeting, set boundaries, and deal with team tension. In order for coaching to improve the bottom line for your organization, you must display an ongoing commitment to coaching. Coaching works in all directions--consider upward and peer-to-peer coaching--which is one of the reasons it is so powerful. Total confidentiality and life
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Coaching Personalities and Teams Simulation 
You are a marketing manager for
Dulce Confections, a leading maker of chocolates and other fine candies. Due to changing consumer tastes and an increase in the average age of
Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the
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Six Sigma and the Corporate Enterprise 
...Six
Sigma philosophy. A broad overview is provided of the initial development of
Six Sigma; Six Sigma's uses in leading companies to date; the benefits to be realized by successful deployment, and the metrics and core competencies crucial to its use. You'll also learn why Six Sigma emphasizes the alignment of business systems and processes; how to create a framework for business process
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ISO 9001 2000 Overview of Standards 


In
ISO 9001: 2000: Overview of
Standards you will learn the fundamentals of the
ISO system of standards. It examines quality management in general and ISO in particular, focusing on the history of ISO and how their standards are developed. It then teaches the initial steps an organization should take when seeking initial or upgraded certification from ISO. Members of Corporate Management,
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System Analysis and Design 
The
System Analysis and
Design WBT provides an overview of various systems concepts, such as characteristics and elements, in an organization. It also describes the various phases involved in developing a new system and the role of the system analyst. Its discusses various steps and tools used for gathering information that will be required for preliminary investigation. The course identifies the
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OS 390 Introduction to e-business 
...ew of the main aspects of e-business that will affect the initial planning stage of an e-business project. The various considerations that need to be made when planning the hardware requirements and the various software considerations to be made when planning an e-business project. It examines the data storage considerations and will alerts the student to the security threats surrounding
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SAP R 3 4 6 Financial Accountant 
...trainee is provided with a structured introduction to the initial steps following the creation of the master data, and will be shown how to carry out G/L account postings, and how to analyze accounts at the item and balance level. The audience for this course would include those who need to learn how to use the R/3 System,
Financial Department employees, and members of project teams
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SAP R 3 4 6 CO Cost Object Controlling 
...ocess and important for the product cost calculation. The initial unit provides an introduction to
SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as navigating around the screen by using the various menus and pushbuttons available on the screen. The courses is aimed towards,
Management, internal
Accounting, employees working in controlling, employees in
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SAP R 3 4 6 CO Profitability Analysis 
...ng a sales organization and comparing to actual data. The initial unit provides an introduction to
SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as navigating around the screen by using the various menus and pushbuttons available on the screen. The Computer Based Training Profitability Analysis Basics is for all end users working in the areas of
Controlling more...
Organizational Crisis Management - Resolving Crises in Organizations 
This course underlines the vital importance of effective and controlled communications. Guidelines are presented on handling calls controlling the communication flow messages and audiences and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders giving particular attention to employees. The final section covers communication with the media providing
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Configuring and Operating Cisco IOS Devices 
...mation in
Lesson 2 is specific to
Catalyst switch startup initial configuration and basic commands. Lesson 3 prepares you to use the command line interface on a router by discussing the initial setup scripts login process help features edit keys and error messages. Lesson 4 shows you how to use configuration commands to set up IP address(es) a hostname
Ethernet and serial interfaces passwords
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SAP R/3 SD Order Processing - Rel 4.x 
Within the
Sales and
Distribution module this course will help you to understand the stages involved in the ordering cycle which include receiving the initial order through to delivery and invoicing. You will also learn in detail how to create and process orders.
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From 123-CBT Computer Based Training
Oracle9i Peformance Tuning Managing Memory and Disk I O 

...This course introduces students to the importance of good initial database design, and the methods used to tune an
Oracle9i production database. Students learn how to use the available
Oracle tools to recognize, troubleshoot, and resolve common performance-related problems in administering an Oracle database. Learn To: o
Match the optimizer modes with their descriptions. o Match the
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Windows 2000 Upgrading from Windows NT 4 0--Part 1 

...initial decision making processes which a
System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to
Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which
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Windows 2000 Upgrading from Windows NT 4 0--Part 1 

...initial decision making processes which a
System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to
Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which
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Interconnecting Cisco Networking Devices Part 1 

...alyst switch port
LEDs during the switch
POST.
View the initial bootup output from a
Catalyst switch.
Identify the
EXEC modes for logging in to a Catalyst switch to begin initial configuration.
Identify keyboard
Help features in the Catalyst switch command line interface (
CLI).
Configure basic switch parameters.
Identify functions of basic switch status commands.
Identify commands
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SAP R 3 v3 0 Information Systems within FI 

Course Overview
The FI/IS component of R/3 provides sophisticated services for enterprise wide data management and reporting. This course will provide R/3 users with the knowledge and skills to perform regular tasks and procedures, including customizing activities. The course illustrates the analysis of:
Accounts Receivable and
Accounts Payable information systems, G/L information systems,
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Sales Skills Effectively Closing a Sale 

...se of a large quantity of modular office furniture. In an initial phone conversation with you, they mentioned that they are interested in buying from
Icon. It is your responsibility to demonstrate the benefits of Icon's office furniture by identifying and addressing their key issues. Unit 3:
Confirming Commitment (0.5 - 1 hour) Identify signals that a client is or is
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NetWare 5 Advanced Administration - Part 4 

...ion: 2 Hour(s)
Identify the trustees generated at the initial tree creation and the rights granted to them.
Identify the default rights assigned to new containers.
Identify the trustees created during server installation and the default rights assigned to them.
Match the trustee default rights with the tasks allowed by those rights.
Identify the guidelines for assigning additional
NDS more...
SQL Server 7 0 - Implementing a Database - Part 5 

...procedure with its definition. Sequence the steps of the initial processing of stored procedures. Select the characteristics of subsequent stored procedure processing. Select the advantages of stored procedures. Perform the steps for creating stored procedures. Select the characteristics of nested stored procedures. Match the system stored procedure with the information it produces.
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NetWare Service and Support Upgrade - Part 4 

...oot
NDPS printing problems.
Identify the sequence of the initial steps to troubleshoot NDPS printing problems.
Identify the sequence of the troubleshooting steps to determine the workstation that is affected by NDPS printing problems.
Identify the sequence of troubleshooting steps to determine the platform when NDPS printing problems affect only one workstation.
Identify the sequence of the
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Building Scalable Cisco Internetworks Part 3 

...ionships.
Sequence the steps in the process to discover initial neighbor routes in Enhanced Interior Gateway Routing Protocol (
EIGRP).
Identify show and debug commands used to verify Enhanced Interior Gateway Routing Protocol (EIGRP) connectivity.
Identify key aspects of the process for successor selection using the
Diffusing Update Algorithm (
DUAL).
Identify key aspects of the process
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SAP R 3 v4 6 Financial Accountant 

...trainee is provided with a structured introduction to the initial steps following the creation of the master data, and will be shown how to carry out G/L account postings, and how to analyze accounts at the item and balance level. Learn To: o
Getting started with
SAP R/3 4.6. o
Starting the system and logging on. o
Access options. o
Basis. o
Organization and general ledger accounts.
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ISO 9001 2000 Overview of Standards 

...nd how their standards are developed. It then teaches the initial steps an organization should take when seeking initial or upgraded certification from
ISO. Learn To Sequence the steps in the process approach to
Quality Management (QM). Identify six steps to create a documented process flowchart. Conduct a
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Project Teams Building a Project Team 

Project
Teams:
Building a
Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Learn To Identify the levels of need being met according to
Maslow's
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SAP R 3 4 6 CO Profitability Analysis 

...ng a sales organization and comparing to actual data. The initial unit provides an introduction to
SAP R/3 4.6 a a s fundamental features; explaining how to log on to the system as well as navigating around the screen by using the various menus and pushbuttons available on the screen. Learn To Getting
Started with SAP R/3 4.6.
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Project Leadership Overcoming Obstacles 

...r-way rocker mouse, and voice-activated dialing. The X3's initial product release was well promoted, and even with a price tag of $500, sales spiked. However, customer complaints started coming in almost immediately because the sound hole is small and the phone is awkward to hold against your ear. As a result, sales began to slow down. In today's meeting, you tell the
Product Design team a a
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