Online Institute eLearning Training

CCNT Basic Data Communications Part 3: Equipment and Media This is the final course in a three-part series on Basic Data Communications for the Certified in Convergent Network Technologies (CCNT) curriculum. This course teaches students about data communications equipment and media. In addition, it covers the Institute for Electrical and Electronic Engineering (IEEE), analog and digital communication, modulation, multiplexers, and the Synchronous Optical more...

Managing Conflict Stress and Time Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage more...

The Customer Support Specialist CSS It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' more...

Initiating a Project and Preparing the Project Plan Project integration management is concerned with ensuring the proper coordination of project processes so project objectives are achieved. Successful project managers use project integration management to integrate project processes, maximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to more...

Implementing Project Human Resource Management Most project managers have experienced the synergy of a well-functioning project team. When such a team exists, a project seems to run itself. A few of the secrets to a project's success include building a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is more...

Budgeting and Controlling Costs A small change in schedule, resources, or scope can result in a major change in cost. The processes associated with Project Cost Management help Project Managers measure project performance and monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and more...

Estimating Activity Costs Most project managers are familiar with the sinking feeling that occurs when project costs exceed expectations. Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and more...

Project Communications Management Simulation ...ide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI . Experienced project managers who are seeking to further their project management skills to more advanced levels, and especially project managers who are preparing for PMI Project Management more...

Introduction to Project Process Groups and Initiating a Project In a relay race, the baton handoff from one runner to the next has a dual purpose. For the first runner, the handoff represents the end of his phase of the race. For the second runner, the handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton "handoffs" that must happen, making the whole project highly interactive. During this more...

Choosing Sellers and Administering and Closing Contracts ...ide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI . Project managers who are seeking to further their project management skills to more advanced levels, and project managers who are preparing for PMI Project Management Professional (PMP) more...

Project Procurement Management Simulation ...ide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI . Project managers who are seeking to further their project management skills to more advanced levels, and project managers who are preparing for PMI Project Management Professional (PMP) more...

Planning for Quality Project Quality Management focuses on ensuring two things: the quality of project management and the quality of the products created during the project. Project Quality Management implements the quality management system by using policies, procedures, and the following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and more...

Communications Planning and Information Distribution ...uide) -Third Edition, published by the Project Management Institute (PMI ), Inc. Specifically, learners will be introduced to Project Communications Management, communication barriers, and techniques for improving communications i Experienced project managers who are seeking to further their project management skills to more advanced levels, and especially project managers who are preparing for more...

Monitoring Controlling and Closing Programs Monitoring and controlling is an essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. more...

Program Management Processes and the Initiating Process Group The Standard for Program Management was designed to give program managers a set of processes for program management. These processes are very similar to the processes you can find in the PMBOK Guide Third edition; however, they are intended to deal with issues between projects and to offer a coordinated effort to ensure program benefits.This course is designed to help program managers describe the more...

Program Lifecycle and Organization Regardless of your industry, programs and program management exist within their context and act as the infrastructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course more...

Introduction to Program Management Project managers are often tasked with managing multiple concurrent projects but what about managing multiple programs? When in a program environment, the processes differ from traditional project management. This course explains the key terms and themes of program management. It also introduces theories that are recognized as successful methods of managing programs.This course is aligned with "A more...

Performance Reporting and Stakeholder Management ...ide) - Third Edition, published by the Project Management Institute (PMI ), Inc. Specifically, learners will be introduced to the performance reporting process and will learn to select examples of measures to describe the project team's progress, select examples of forecasting in performance report Experienced project managers who are seeking to further their project management skills to more more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...s learners interested in the Human Resource Certification Institute (HRCI) Senior Professional in Human Resources (SPHR) Certification. The content in this course is based on the Workforce Planning and Employment functional area of the HR Body of Knowledge recommended by the Society for Human Resource Management (SHRM). Due to the rapidly changing nature of the law, information in this course more...

Drug-free Workplace ... be a problem at your organization? In fact, the National Institute on Drug Abuse estimates that about 70 percent of illicit drug users are employed, and that substance abusers tend to apply at companies that never administer drug tests. Substance abuse costs businesses millions of dollars each year in lost productivity and increased insurance costs. Creating a drug-free workplace program at more...

Communicating and Implementing Requirements ...activities. This course is aligned with the International Institute of Business Analysis (IIBA) Body of Knowledge and is designed to assist in the preparation for the IIBA Certified Business Analysis Professional (CBAP) certification. Senior executives; managers of business analysis professionals; business analysis professionals; project managers; educators and trainers teaching business more...

Wireless LAN Organizations and Standards In this module, we discuss the role of the Federal Communications Commission (FCC) in defining and enforcing the regulations governing wireless communication and the role of the Institute of Electrical and Electronics Engineers (IEEE) in creating standards that allow wireless devices to work together. more...

LAN and WAN Protocols This WestNet e-Learning module explores local area network (LAN) and wide area network (WAN) protocols and how they are used to get information into the node so it can, in turn, be delivered to the processes at the higher layers. more...

How Ethernet Works In this WestNet e-Learning module, we will explore Ethernet Frame Format, Fast Ethernet, Gigabit Ethernet, Switched Ethernet Configurations, and VLANs. more...

CCNT Basic Data Communications v6 0 Part 3 ...Ns and Communications equipment section teaches about the Institute for Electrical and Electronic Engineering (IEEE), analog and digital communication, modulation, multiplexers, and the Synchronous Optical Networks (SONET) protocol. The Transmission Media section teaches about transmission media cables and wireless transmission media. Candidates for this exam work in the data and more...

HIPAA Portability ... recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification visit the HRCI homepage at www.hrci.org. THE HIPAA PORTABILITY TRAINING & CERTIFICATION PROGRAM Provided in conjunction with HRcertification.com The Human Equation is pleased to offer an eight-hour comprehensive certification program on the rules for more...

Oracle Applications 11i General Ledger Fundamentals Part 2 11i General Ledger Management Fundamentals prepares implementation consultants to institute statutory financial controls reduce the period close cycle access financial data and deliver comprehensive financial reporting.  more...

Oracle Applications 11i General Ledger Fundamentals Part 3 11i General Ledger Management Fundamentals prepares Implementation consultants to institute statutory financial controls reduce the period close cycle access financial data and deliver comprehensive financial reporting.  more...

CTP Data Networking Part 1 This course teaches about the Internet and Networking operations. The Networks Overview section introduces the student to the Internet and Networks including the Network Operating systems they operate on. The Networking operations section introduces the OSI Reference Model upon which all networks system are based the topologies networks are represented in and the protocols rules and standards more...