Instructional Web-based Seminars

Customer Service Skills The goals to be accomplished in this course are to: a Recognize the characteristics of proper telephone and voicemail etiquette. a Identify ways to use good communication skills both verbal and non-verbal, to address customer concerns and uncover needs. a Identify various sales and customer service techniques to up sell and cross sell as appropriate  more...

Computer Education Franchisee registered study center ...ation has helped us continuously innovate in the areas of instructional design methodologies, and curricula development that is cutting-edge. The company provides a comprehensive education environment to individuals and enterprises, offerings training that is customized to the varied needs of audiences with diverse backgrounds. CSS Franchisee Network Programme has evolved over the years  more...

4MAT Instructional Design Online Certification Join us May 18-July for this 6 part series now! *Register now and receive 1-year subscription to the 4MATion ® Online Training Design Center ($299 Value) to create, store and assess your designs online! All classes are held between 10: 30 am-12 pm Central. This is not a theory-based, all-talk webinar. Youa ™ll experience 4MAT ® as you learn about 4MAT ®. Our web-based  more...

Free Online Course 4MAT 8-Steps to Design ...r Questions That Must Be Answered The secret to engaging instructional design and delivery: all learning includes the asking and answering of four questions. These questions form a cycle of learning. This four-part cycle applies to learning anything. You followed this cycle when you learned to ride a bike, when you learned that second language in high school and when you figured out that new  more...

Inform 10 Activity Frameworks for Increasing Interactivity in Lecture ...Instructional Designers and Trainers In Step 4, Inform, the trainer shares the information the learner must know to generate the desired learning outcomes. This is typically where the trainer lectures. However, lecture isna ™t all talk. How do we make lecture interactive and engaging? In this session, we will explore 10 structures for increasing interactivity. Structures are activity  more...

Too Much Information Too Little Time How to Conceptualize Content Who should attend: Instructional Designers When: April 19, 2011 at 2 pm Central You are tasked with sharing an enormous amount of information in a short period of time. In this session, we will explore strategies for increasing retention and engagement. You will explore how to define a concept for your courses and practice conceptualizing content using movies and real-world content.  more...

Trainers Toolkit Inventory of Training Tools and Techniques for Dynamic Delivery in all Four Parts of the Learning Cycle Who should attend: Instructional Designers and Trainers There are four parts to the 4MAT Learning Cycle: Engage, Share, Practice and Perform. In this session, you will explore easy-to-apply concrete tools and techniques for guiding the learning process. Youa ™ll see examples of how these tools can be used in live and online training with any content.  more...