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Instructor-led Training Seminars and Classes

From Online Training Directory

Advanced e-Mail Marketing

The Advanced e-mail Marketing Course provides a contemporary and comprehensive learning program for e-mail marketing. The course is designed for marketers with a general knowledge of e-marketing techniques and processes. Students should complete the e-marketing course first or have general experience in e-marketing prior to taking this advanced course. The course is instructor led via e-mail, a more...

Effective Business Presentations Using Flash

...instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if you do not consider yourself an more...

A Fast Track Approach to Making Money as a Freelance Writer (Instructor-Led)

Designed to aid individuals interested in increasing their income as a freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies more...

Writing Brush-up

... the basic academic writing structures. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh you in the three basic academic writing structures: essay, more...

Travel Sales and Trends - Instructor Led

Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. more...

Tour Operator Certificate - Instructor Led

The Travel Agent Certificate provides comprehensive training necessary to become an effective tour operator. This includes instruction in the ground transporation, air reservations, tour products, sales and customer service and air fares. The Tour Operator Certificate Program consists of seven individual courses (see course list below). Each course includes instruction, student-instructor more...

Travel Agent Certificate Program - Instructor Led

The Travel Agent Certificate provides comprehensive training necessary to become an effective travel professional. This includes instruction in the Sabre Computer Reservation Systems, travel reservations, fares and tickets, leisure travel products, destination geography and travel sales and customer service. The Travel Agent Certificate Program consists of twelve individual courses (see course more...

The Cruise Market - Instructor Led

Earn great commissions by booking cruises, one of the fastest growing segments of the travel industry. Learn the basics of the cruise product, cruise classifications, destinations, types of cruises, print resources and non-automated reservations procedures. more...

Taking Off In Travel - Instructor Led

This course provides an overview of the basics of the travel industry and career opportunities available. Enjoy a fun, realistic presentation of: air travel, car rentals, hotel accommodations, rail travel, tours, and cruises. Group travel, incentive travel, meetings and conventions, in-bound tourism, international travel and niche travel are also discussed. There will be opportunities for learning more...

Syntax (Sentence Wording) Brush-up

...lp you to polish your sentence wording. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will help you to produce clean, clear and concise sentences by learning more...

Spelling Brush-up

...ded to be a quick brush-up to spelling. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course takes a simple 3 rule approach to spelling that will help you to more...

Significantly Increase the Value of Any Property--Instructor-Led

...ourse. Significantly Increase the Value of Any Property--Instructor-Led A Trump IACET Accredited Course This course is about creating value in investment properties through the application of simple entrepreneurial principles. As with any business opportunity, the potential for profitability in real estate is connected to an ability to identify and capitalize on market segments that have more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led

Let an Search Engine Expert teach you how to quickly obtain top rankings and generate $$$ for your small business. A Great Value! Learn the secrets of effective search engine positioning and boost your Internet selling power a hundred fold. The perfect web business is the one that drives "targeted traffic" to their web site. How is this done? By achieving a top ranking in the major search more...

Selling Vacation Packages and Tours - Instructor Led

Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures. more...

Punctuation Brush-up

...he rules and proper use of punctuation. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will help you brush-up on the vital rules and proper use of the various more...

Negotiate Profitable Real Estate Deals--Instructor-Led

...credited Course. Negotiate Profitable Real Estate Deals--Instructor-Led A Trump IACET Accredited Course This is a course on how to set objectives, choose appropriate strategies, and negotiate outcomes that are aligned with both. In short, it`s a course on how to achieve your real estate goals through research and effective communication. This course is structured around a "Learning by Doing" more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led

...ize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led A Trump U Course In this course you will learn to manage the market strategy and operations of a multi-unit building and develop a management strategy to increase the overall value of the property. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led

...onths from the day of enrollment. Keep Them Coming Back--Instructor-Led A Trump U Course This course is about using marketing to unlock your business`s potential. Many businesses, particularly small ones, tend to ignore marketing, and this often results in lower revenues. Frequently, small business owners don?t realize that marketing is something that they can do themselves, without hiring an more...

Introduction to the Administration of a Medical Office

...zant of the college?s attendance requirements); however, ?Instructor-led? with respect to reviewing accuracy and completion of assignments, grading and responding to additional questions or other assistance that a student may need. You should consider this course as a preliminary course or ?step 1? on the educational ladder in the administrative arena. While this course is intended for more...

Introduction to K-12 Online Teaching

...ction between a totally self-paced course and one that is instructor-led. It means you can go through the course at your own pace but an instructor is available to help whenever you need it along the way. Intro to K-12 Online Teaching is designed to give you an understanding of developing and teaching an online course. It is a basic level course and will prepare you to begin to develop an more...

Introduction to Customer Relationship Management-Part 1

...alled Customer Relationship Management or CRM. This is an Instructor-Led course. Introduction to Customer Relationship Management (CRM)-Part 1 In today?s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called more...

Instructor Led-Search Engine Training Workshop

The key to generating free, targeted traffic to your web site comes with achieving a top ranking To be competitive on the Internet, your site must rank in the top 30 for search engines and directories. Top ranking is the only way prospects can find your site, so do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all web more...

Grammar Mechanics Brush-up

...er in the mechanics of English grammar. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh your skills for college, on the job, test-taking and more...

Ground Transportation - Instructor Led

You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution. more...

Hotels and Lodging - Instructor Led

Earn great commissions by booking your client s hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures. more...

Hotel Certificate Program - Instructor Led

The Hotel Certificate Program provides comprehensive training necessary to become an effective travel professional in a hotel. This includes instruction in hotle products, sales and customer service and ground transportation. The Hotel Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation through email more...

Find and Purchase Income Producing Properties--Instructor-Led

...ed Course. Find and Produce Income Producing Properties--Instructor-Led A Trump IACET Accredited Course This course is about combining market analysis with systematic, goal-oriented thinking to outperform the market. Many beginning property managers, owners, and investors rely on intuition and seat-of-the-pants judgement to make their investment decisions. Some learn from their mistakes and more...

Fares and Tickets International - U.S. - Instructor Led

International air travel has expanded exponentially in the past decade and promises to continue to grow. This course will provide you with the skills required to meet the needs of your international air travelers. more...

Front Desk Agent- Instructor Led

Participants are guided through the historical context, terminology, telephone techniques, room reservations, check-in and check-out procedures, guest inquiries, complaints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact. FAQ How long will it more...

ESL for Business - Letters and Memos

...instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice letters and memos aimed toward a particular audience (customers and peers). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" more...

ESL for Business - Special Documents

...instructor-led course, students will work on improving their written English skills through dong self-test grammar exercises and working on documents they use every day in their job. Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even more...

Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led

...ntry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led A Trump IACET Accredited Course In this course you will explore various real estate investment techniques, and how to shape your investment strategy to suit your goals, talents, limitations, and sensibilities. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems more...

ESL for Business - E-mail Communication

...instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice e-mails aimed toward a particular audience (peers, customers, and management). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling more...

Design a Winning Business Based on Your Idea--Instructor-Led

...s from the day of enrollment. Design a Winning Business--Instructor-Led A Trump U Course This course focuses on refining a business concept and laying the groundwork for the development of a robust business plan. In this course, you`ll gain experience with this process by completing a series of assignments that require you to help refine a business concept. Inspiration for a business start-up more...

Creative Writing Brush-up

...l refresh your creative writing skills. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh you in characterization, plots, symbolism and perspective. more...

Cruise Line Certificate Program - Instructor Led

The Cruise Line Certificate program provides comprehensive training necessary to work for a cruise line. This includes instruction in cruise product, air reservations and customer service. The Cruise Line Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and more...

Comprehensive Online Instructor Certificate Program

... program includes self-paced, instructor-facilitated, and instructor-led courses. You will learn about both the technology and the pedagogy of online learning, and experience it as your students would. This is an intensive certificate program comprised of six courses in which you will learn to teach online. In fact, you will actually develop a course that you intend to teach. Topics include more...

College Essay Brush-up

...ating an effective college level essay. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh your college essay writing skills, so that you can produce more...

Certificate in Technical Writing For Current Technical Writers

...orkplace. The Certificate in Technical Writing program is Instructor-Led, meaning you learn from highly qualified industry and tech writing university faculty. The Certificate for Current Technical Writers is specifically developed for those seeking some of the following: A valid Certificate for work they engage in the workplace. Further develop their technical language and communication more...

Certificate in Technical Writing

...ce. The Certificate in Technical Writing (Basic Level) is Instructor-Led, meaning you learn from highly qualified industry and tech writing university faculty. The Certificate in Technical Writing (Basic Level) is specifically developed for those seeking some of the following: A valid Certificate for work they engage in the workplace. A new direction with a career. Further develop their more...

Car Rental Certificate Program - Instructor Led

The Car Rental Certificate provides comprehensive training necessary to work for a car rental agency. This includes instruction in the Sabre Computer Reservation Systems, travel reservations ad ground transportation. FULL DESCRIPTION The Car Rental Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation more...

Build a Powerful Marketing Strategy--Instructor-Led

...ate will be issued. Build a Powerful Marketing Strategy--Instructor-Led A Trump U Course Imagine trying to sell footballs to nursing home residents or life insurance to teenagers. Your chance of succeeding in either case would be pretty low. Now, reverse the scenario and try to sell the footballs to the teenagers and vice versa. Your chances have just increased. You could try increasing them more...

Build a Powerful Branding Strategy--Instructor-Led

...e day of enrollment. Build a Powerful Branding Strategy--Instructor-Led A Donald Trump Course- In this course, you`ll learn how to build and maintain what is likely to be the most powerful asset your organization will ever have: your brand. It doesn`t matter whether you`re marketing a small neighborhood business or a major corporate enterprise. The manner in which you manage your brand will more...

Automated Car Rental and Hotel Accommodations - Canadian - Instructor Led

Become proficient in the automation systems used by airlines and their authorized agents. Add to your skills as you interpret car rental and hotel accommodations rate, availability, product and procedures displays and book the reservations. more...

Automated Car Rental and Hotel Accommodations - U.S. - Instructor Led

Automated Air Reservations - U.S. - Instructor Led

Become proficient in the automation systems used by airlines and their authorized agents. Learn and practice the basic functions of Sabre as used by travel professionals to plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Automated Air Reservations 30 hrs Automated Air Fares and Tickets 30 hrs Automated Car Rental and Hotel Accommodations 15 more...

Automated Air Reservations - Canadian - Instructor Led

Automated Air Fares & Tickets - U.S. - Instructor Led

Become proficient in the automation systems used by airlines and their authorized agents as you continue to practice creating PNRs and add the skills of interpreting fare quote displays and rule displays, pricing and ticketing. more...

Automated Air Fares and Tickets - Canadian - Instructor Led

ARC Documents - Instructor Led

Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). more...

Air Reservations - U.S. Domestic - Instructor Led

Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Air Reservations - U.S. Domestic, Air Fares - U.S. Domestic, ARC Documents. more...

Air Fares - U.S. Domestic - Instructor Led

Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your client s air itinerary. more...

Airline Certificate Program - Instructor Led

The Airline Certificate provides comprehensive training necessary to work for an airline. This includes instruction in the Sabre Computer Reservation Systems, travel reservations and fares and tickets. The Airline Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, more...

American Citizenship Test Prep

...take the INS American citizenship test. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will help you to study for and prepare to take the American citizenship more...

Air Reservations - Canadian Domestic - Instructor Led

Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. more...

Advanced Customer Relationship Management -Part 2

...ion`s business processes and customer profile. This is an Instructor-Led course Advanced Customer Relationship Management (CRM)-Part 2 In todays highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer more...

Accounting In An Hour

...be considered as a replacement for a 15 week face-to-face instructor-led accounting course. It does however have great value in teaching the basics in a very meaningful way. Accounting In An Hour Whether you are working with a small, medium or large organization, chances are you?ll never achieve your career expectations if you?re unable to answer questions like these with confidence: What does more...

Accelerate your Business Growth--Instructor-Led

... the day of enrollment. Accelerate your Business Growth--Instructor-Led A Trump U Course This course will guide you through the process of developing a strategy for effectively introducing a new product or service (your "offering") to the marketplace. When you think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be more...

From 123-CBT Computer Based Training

Implementing and Evaluating Self-directed Learning

Self-directed learning is the foundation for the Knowledge Age. Well-conceived implementation of self-directed learning is crucial for the success of learning organizations in the 21st century. In this course, you'll look at three major implementation schemes: distributed implementation, implementation through a learning center, and implementation through an intranet. Learn how to set up the more...

Oracle Designer 6i First Class Design Generation

This is the second title in a series of two, and covers the same material as the second half of the Instructor Led course Oracle Designer6i: First Class. This course takes students along a streamlined path through the Oracle Designer development environment. It follows on from the first title in the series Oracle Designer First Class 6i: Analysis and covers transforming the analysis model into more...

Oracle Designer 6i First Class Analysis

Course Overview This is the first course in a two part series, which covers the same material as the first half of the Instructor Led course Oracle Designer 6i: First Class. The course takes students along a streamlined path through the Oracle Designer development environment. It covers recording business requirements into the Repository including process modeling, entity relationship modeling, more...

Object Analysis Design Requirements Analysis

Course Overview This is the first title in a series of two, and covers the same material as the first half of the Instructor Led course Object Oriented Analysis and Design Using UML. This course teaches students the principles and terminology of object oriented development, and how to apply object oriented techniques to define systems using the notation of the Unified Modeling Language (UML). more...

Object Analysis Design Design Implementation

Course Overview This is the second title in a series of two, and covers the same material as the second half of the Instructor Led course Object Oriented Analysis and Design Using UML. This course teaches students the principles and terminology of object oriented development. It follows on from the first title in the series Object Analysis and Design: Requirements and Analysis and teaches the more...

Netscape 6 User Fundamentals

This course addresses how to use Netscape Navigator, which includes My Sidebar, customizable searches and themes; Netscape Mail; Netscape Instant Messenger; and Netscape Composer. It introduces the function of each of these and teaches learners how to use the key features of each. Learn To: o Identify the characteristics of the Internet. o Identify the main services provided on the more...

From Compliance LLC

147 - Sarbanes Oxley Certification

...his price: A. The official presentations we use in our instructor-led classes (720 slides) B. Up to 3 Online Exams If you fail, you must study again the official presentations, but you do not need to spend money to try again. Up to 3 exams are included in the price. To learn more you may visit: www. sarbanes-oxley-association. com/ Questions_About_The_Certification_And_The_Exams. more...

($297) - Basel ii certification and training program - Become a Certified Basel ii Professional CBiiPro

...his price: A. The official presentations we use in our instructor-led classes (430 slides) You can find the course synopsis at www. basel-ii-association. com/ Certified_Basel_ii_Professional. htm B. Up to 3 Online Exams If you fail, you must study again the official presentations, but you do not need to spend money to try again. Up to 3 exams are included in the price. To learn more...

From Learn Skills

Retail Training - Work effectively in a retail environment

It is only in the last few decades that retailers have been allowed to trade outside of normal working hours on Monday to Friday and over the weekend. The retail industry has had to become more flexible and be available at times more convenient to customers. Now it is not unusual for retailers to trade every day of the year, with some stores open 24 hours a day. This deregulation of trading hours more...

Retail Training - Sell products and services

Customers expect staff working in the store to be able to give appropriate and accurate information about the products and services for sale. In a self-service store, customers simply expect you to know what items are stocked by the store and where they are displayed. In a store that provides assisted service, however, you are expected to have a higher level of general and technical knowledge more...

Retail Training - Recommend and fit clothing or footwear and products and services

It is your role as a retail operator to help your customers make purchase decisions. To do this, you need to know not only what the customer is looking for, but detailed information about the products in your store. Customers look for products with certain criteria in mind. They will ask you for advice and assistance. When the customer does not really know what they are looking for, a good retail more...

Retail Training - Profile a retail market

Have you ever stopped to question why you are attracted to some store windows and not to others? Why you stop to flip through some advertising brochures but throw the rest away without even so much as a glance at the front cover? The answer is that we are all attracted to a certain image. Store operators take advantage of this by projecting an image that will attract their target customer group. more...

Retail Training - Perform stock control procedures

For most retailers the stock that the store buys is one of the largest investments they have in their business. The retailer is unable to recover the money paid for the stock you see on the shelves and in stock rooms until it is sold to customers. Stock that is damaged, lost or stolen represents a direct loss to the business. Consequently, a process is needed to control the movement of stock to more...

Retail Training - Organise and maintain work areas

Housekeeping is not glamorous or exciting, but it will always be an important part of your work in the retail industry. Housekeeping standards have a major impact on the storea s appearance and image. A store that is neat, clean, attractive and an easy place to shop in, helps to entice customers into the store and encourages them to return. more...

Retail Training - Operate retail technology

As little as 20 years ago, much of the equipment you see today in a retail store did not exist. Advances in electronic technology have transformed the way a retail store operates. To be a productive member of the team you will need to know what equipment is available to assist you in your work. You will also need to be able to operate and maintain equipment within your area of responsibility in more...

Retail Training - Minimise theft

It is important that you understand exactly what behaviour constitutes theft. It may be helpful to think of theft as the dishonest removal of property that belongs to another person with the intention to permanently deprive the owner of it. It is important to understand this definition so that you can identify theft when it occurs. Put simply, if you take property that does not belong to you, it more...

Retail Training - Merchandise products

A storea s image refers to the overall impression people have of the store. Image is critical to the success of any retailer, and in larger retail stores you will find that different departments project different images. Think, for example, of the widely projected image of sportswear compared with home wares. Whether a store projects one image or many, the aim is to improve the appeal or more...

Retail Training - Maintain store security

In our personal lives we try not to tempt thieves by leaving mobile phones, money or valuables lying around in our cars, homes or offices. A retail store a whether it sells CDs, clothing, cosmetics or hardware a is set up to tempt customers to purchase goods. This unfortunately is also tempting to thieves. To help prevent theft, retail stores must have good security measures in place, and more...

Retail Training - Maintain store safety

Retailers sometimes do not take Heath & Safety seriously because a store does not seem to pose a great deal of risk to people. After all, if it is safe for customers, surely it is safe for staff? Unfortunately this is not the case. Many retail operators (and customers) have narrowly missed injury from falling stock, poorly arranged displays, or dangerous signs and shelf displays. To many other more...

Retail Industry - Maintain store safety

Retail Training - Maintain and order stock

This course is written from the perspective that you are a supervisor or have some supervisory responsibilities. But operations staff also have many tasks related to maintaining and ordering stock. By being aware of these you can assist your manager and handle tasks you are given. Stock purchases can account for 70% or more of the storea s total running costs. Therefore it is essential to more...

Retail Training - Interact with customers

Most retailers are continually looking for ways to maintain a competitive edge so that their business can continue to prosper. Progressive retailers realise that quality service can provide that competitive edge. As a sales or service assistant you have a key role to play in delivering the type of service necessary to enhance the storea s image and encourage repeat business from the storea s more...

Retail Training - Develop innovative ideas at work

Wouldna t it be great if our work environment was always efficient and functioning effectively? Unfortunately this is not the case, but when you consider some of the advances that have been made across all businesses globally, perhaps change is not such a bad thing after all. Imagine how the business world would be functioning today without the innovations of computers, fax machines and more...

Retail Training - Create a display

We often browse through stores without paying too much attention to the effort that has been put into the presentation of store displays. It may appear that store operators have simply stacked their merchandise on shelves or hung merchandise on display racks, but most successful stores have actually spent considerable time preparing the layout and display of every item in their store. It is not more...

Retail Training - Coordinate merchandise presentation How many times have you found yourself entering a store or walking down an aisle because you felt a drawna towards a window or merchandise display? What is it that makes us walk into one store but past others? The way that merchandise is displayed plays a very powerful role in enticing customers to look at store products and influencing their impulse to buy. Displays can create a visually more...

Retail Training - Communicate in the workplace

Retailing is a very competitive business. You can possibly think of two or three other retailers in your immediate area who offer similar products and services to your store. Customers do not have to put up with poor service. They can simply choose to take their business elsewhere. Looking after the needs of customers must always be one of your highest priorities. Being able to communicate with more...

Retail Training - Build relationships with customers

The retail industry is very competitive. You need outstanding customer service and selling skills to ensure that your store is a success. Consumers have a wide variety of choice. If they cannot find what they are looking for in your store or dona t like the service, they will go to your competitors. In this section we will look at the skills and techniques you need to build a rapport with more...

Retail Training - Balance point of sale terminal

When operating a cash register/ terminal you are responsible for the cash and non-cash documents in the drawer, and for the accuracy of the transactions processed through the register during the daya s trading. This activity is one of the most important in your working day. Each retailer will have different procedures for controlling cash floats for cash registers/ terminals, supplying change more...

Retail Training - Advise on products and services

The further you progress in your retail career, the greater the expectation will be from customers and co-workers that you have in-depth knowledge of the storea s products and services, and that you are able to apply this knowledge to increase sales and ensure store success. Throughout this unit we will look at ways achieve this, as well as how to research products and services and make more...

Retail Training - Apply point of sale handling procedures

The location of the cash register in the store is called the point of sale (POS). It is where customers pay for purchases. Different stores use different types of point of sale equipment depending on their needs. The system used in your store will depend on its size and the products offered. This course looks at the different systems and equipment that you might use. more...

Retail Training- Apply safe working practices

There are very high social, economic and human costs associated with workplace accidents. About 500 people die each year from workplace accidents. Research shows that in most cases these accidents could have been prevented. If you are aware of the potential hazards in your workplace you will be in a much better position to prevent an accident happening to you. Nobody benefits from accidents more...

Retail Training - Apply store security systems and procedures

Retailers go to great lengths to protect their merchandise from theft, whether it is chocolate bars or designer coats. You only have to look around a department store to see just how much equipment is used for security. The cost of theft is a constant concern, causing a loss of revenue for store owners and increased prices for the consumer. It is estimated that retail theft amounts to a loss to more...

Negotiation Skills

You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in more...

Managing to Achieve Planned Outcomes

In this course we will highlight the importance of resources in creating and implementing operational plans that have goals consistent with organisational goals more...

Managing Teams

An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics. more...

Managing Quality Customer Service

Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that more...

Leadership and Motivation

To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In more...

Effective Workplace Relationships

The skills related to communication, getting along with others, and resolving interpersonal problems in the workplace will draw from your experience outside of the workplace. more...

Effective Project Management

Project Management is the application of knowledge, skills, tools and techniques to a broad range of activities to meet the requirements of the particular project. more...

Continuous Improvement to Systems and Processes

Although it may sound like an exhausting and neverending struggle, continuous improvement is actually about instituting processes and work practices that will direct the evolution of your organisation. more...

Change Management

Properly managing these changes is vital for achieving a successful transformation from how things are to how things should be. Change management plays an important role in any organisation since the task of managing change is not an easy one. When we say managing change we mean to say that making changes in a planned and systemic fashion. With reference to the IT projects we can say the change in more...

Your Personality at Work

This title offers a series of ready to deliver courses that will teach you that it is easier to inspire people to share your vision and goals when you understand both their and your own personality type and interests more...

Time and Stress Management

This title offers a series of three ready to deliver courses that will help you to identify, understand and handle stress, as well as reduce pressure by better managing your time. more...

Internet as a Business Tool

The Internet can save you time and money, and it can make you time and money. Whether you own a business or work for one, being able to use the Internet effectively is critical. This title offers two ready to deliver courses covering the basics of how you can use the Internet for selling, researching and communicating in business. more...

From Serebra Learning Corporation

Cisco Interconnecting Network Devices Part 1: Establishing Workgroups

...rst in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support people require to more...

Cisco Interconnecting Network Devices Part 2: Configuring Switches

...ond in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support people require to more...

Cisco Interconnecting Network Devices Part 3: Configuring Routers

...ird in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support people require to more...

Cisco Interconnecting Network Devices Part 4: Connecting to WANs

...ast in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support people require to more...

Cisco Interconnecting Network Devices Part 1: Establishing Workgroups

Cisco Interconnecting Network Devices Part 2: Configuring Switches

Cisco Interconnecting Network Devices Part 3: Configuring Routers

Cisco Interconnecting Network Devices Part 4: Connecting to WANs

IntranetWare: Novell NetWare 4.11 Administration - Part 1

This is the first course in a three-part series that teaches you how to use NetWare 4.11 administrative tools to improve information access system performance and data security on your network. This series focuses on the administration skills covered in Novell's instructor-led course 520 IntranetWare: NetWare 4.11 Administration and the test objectives for certification exam 50-613. more...

IntranetWare: Novell NetWare 4.11 Administration - Part 2

This is the second course of a three-part series which teaches you how to use NetWare 4.11 administrative tools to improve information access system performance and data security on your network. This series focuses on the administrative skills covered in Novell's instructor-led course 520 IntranetWare: NetWare 4.11 Administration and the test objectives for certification exam 50-613. more...

IntranetWare: Novell NetWare 4.11 Administration - Part 3

This is the third course in a three-part series which teaches you how to use NetWare 4.11 Administrative tools to improve information access system performance and data security on your network. This series focuses on the administration skills covered in Novell's instructor-led course 520 IntranetWare: NetWare 4.11 Administration and the test objectives for certification exam 50-613. more...

Oracle Designer 6i First Class: Design and Generate

This is the second title in a series of two and covers the same material as the second half of the Instructor Led course Oracle Designer6i: First Class. This course takes students along a streamlined path through the Oracle Designer development environment. It follows on from the first title in the series Oracle Designer First Class 6i: Analysis and covers transforming the analysis model into more...

Oracle Designer First Class: Analysis

This is the first title in a series of two and covers the same material as the first half of the Instructor Led course Oracle Designer: First Class. This course takes students along a streamlined path through the Oracle Designer development environment. It covers recording business requirements into the Repository including process modeling entity relationship modeling and function modeling. This more...

Oracle Designer 6i First Class: Analysis

This is the first course in a two part series which covers the same material as the first half of the Instructor Led course Oracle Designer 6i: First Class. The course takes students along a streamlined path through the Oracle Designer development environment. It covers recording business requirements into the Repository including process modeling entity relationship modeling and function more...

Object Oriented Analysis and Design: Requirements Analysis

This is the first title in a series of two and covers the same material as the first half of the Instructor Led course Object Oriented Analysis and Design Using UML. This course teaches students the principles and terminology of object oriented development and how to apply object oriented techniques to define systems using the notation of the Unified Modeling Language (UML). more...

Object Oriented Analysis and Design: Design

This is the second title in a series of two and covers the same material as the second half of the Instructor Led course Object Oriented Analysis and Design Using UML. This course teaches students the principles and terminology of object oriented development. It follows on from the first title in the series Object Analysis and Design: Requirements and Analysis and teaches the student how to apply more...

From Software Training Academy, Inc

Oracle 10g Administration

...knowledge of the student(s) will dictate how many days of instructor-led training are required. For example, if the students have no prior administration experience with a relational database, we recommend either allocating 8 days, or deleting some lessons from the lesson plan. However, if the students are veteran DB2 or Sybase administrator's, it is quite possible that all topics can be more...

From Binary Research International, Inc.

Maintaining Microsoft Windows Server 2003 Active Directory Infrastructure ...instructor-led course includes self-paced and instructor-facilitated components. It provides Participants with the knowledge and skills to successfully plan, implement, and troubleshoot a Microsoft Windows Server 2003 Active Directory directory service infrastructure. The course focuses on a Windows Server 2003 directory service environment, including forest and domain structure, Domain more...

Managing and Maintaining Windows Server 2008 Servers ...instructor-led course will provide Participants with an understanding of how to design a Windows Server 2008 Network Infrastructure that meets business and technical requirements for network services. Topics: - Overview of Windows Server 2008 Deployment - Identifying Windows Server 2008 Compatibility Issues - Developing a Windows Server 2008 Deployment Plan Lab: - Reviewing the more...

Implementing and Maintaining Microsoft SQL Server 2005 ...instructor-led sessions and additional self-paced e-learning content, scenario-based labs, and assessments to provide Participants with the knowledge and skills to manage and maintain Microsoft SQL Server 2005. Topics include: SQL Server 2005 Architecture Preparing to Install SQL Server 2005 Installing SQL Server 2005 Installing and Configuring Administrative Tools SQL Server 2005 more...

From Mobile Applied Technology Training Services, Inc.

VoIP Application & Installation

The Redwood VoIP training programs are the most comprehensive and advanced methods of training and certification preparation available today. Here's why.... It's a complete, professional VoIP training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" VoIP training system on the market. You will more...

Fiber Optics Technician

The Redwood Fiber Optic training programs are the most comprehensive and advanced methods of training and certification preparation available today. Here's why.... It's a complete, professional Fiber Optics training and certification program. Approved by the Electronics Technician's Association - International, our program is the most comprehensive "plain language" fiber optic training system on more...

From ProTrain Online

Green Training - Home Energy Analyst HERS

The Building Analyst and HERS Rater course is based upon a broad building science curriculum. It presents a solid scientific foundation upon which inspectors and auditors can build an accurate understanding of modern buildings. Each topic includes an overview of the technology, examples of typical installations and their defects, procedures for performing audits, and guidelines for analyzing more...

Green Training - Weatherization Energy Auditor

This course is tailored specifically for Department of Energya s (DOE) Weatherization Program and similar utility-funded programs. This course is based on the a Core Competencies for the Weatherization Assistance Programa developed by the Weatherization Trainers Consortium. The curriculum elements are specifically designed to train technicians involved in the field of building performance and more...

Green Training - Intro to Building Energy Efficiency

This course provide you with the knowledge and skills they need to run a more energy efficient and safe building. Introductory course that covers topics such as; Building Science, Building Shell, Heating and Cooling, Energy Usage and Energy Auditing. 25 hours/ 5 week course. Instructor led. Upcoming start dates Oct 3 '08 - Nov 27 '08 Dec 5 '08 - Jan 29 '09 Feb 9 a 09 - Mar 27th 09 more...

From Colossal Technologies

dotnet frame work 3.0

...Instructor-led Learning Goals This course covers the .NET Framework 3.0, the next generation of Microsoft Windows Vista technologies to build rich clients, connected systems and workflow applications, with practical hands-on labs to reinforce the concepts: Windows Presentation Foundation (WPF) allows rich client applications to take full advantage of the graphical capabilities of a Vista PC. more...

From Ktec Training

Cisco Combo Course Bundle

Course Bundle Content Our Combo Course E511 Bundle has in one package ALL the training courses you need to introduce Cisco LAN, WAN and dial-up access services for small networks along with the configuration of routed and routing protocols, Frame relay. VLANs and access control lists. Each online course in this package includes instructor led videos, notes, exercises and self test questions. more...

Connect & Configure Cisco Networking Devices

Intended Audience This course is for anyone who wants to learn the skills necessary to connect, configure, and troubleshoot various Cisco networking devices. Course Content In this training course you will learn about configuring VLANS, advanced routing protocols, determining IP Routes and. Managing IP traffic with Access Lists. You will also Identify and configure ISDN and Frame Relay. This more...

An Introduction to Cisco Networking Technologies

Intended Audience This course is for anyone who would like an introduction to Cisco Networking Technologies Course Content This training focuses on introducing Cisco Networking Technologies, identifying network media, TCP/IP, IP Addressing, Routing and Switch fundamentals. You will also learn about operating and basic configuration of Cisco IOS Devices. This course is available with Anytime more...

MCSE Course Bundle

The Microsoft Certified Systems Engineer (MCSE) on Windows Server 2003 provides the skills to design and administer a Windows based infrastructure. The MCSE is designed for: Network and system administrators Network engineers Network technicians Technical support specialists Technical consultants Course Content Our MCSE 2003 training Course E508 Bundle includes our courses E501, more...

From Jidaw Systems Limited

A+ by Remote Intructor-led Training

Learn A+ by Remote instruction course. The A+ Certification is the most widely recognized certification program that addresses PC Repairs and Maintenance. It is funded and promoted by the entire major IT companies such as Compaq, Microsoft, IBM, Novell, Dell, HP, etc. The remote instruction course is instructor-led training (ONE-ON-ONE, ON-REQUEST and Personalized) conducted via e-mail/the more...

CCNA by Remote Instructor led training

The CCNA by Remote Instruction course is an instructor-led training (ONE-ON-ONE, ON-REQUEST and Personalized) conducted via e-mail/the Internet. more...

From Conflict Resolution Associates, LLC

40 Hour Basic Mediation Training

Mediation has been described as the art of peace. At a basic level, mediation is a process in which a trained, impartial, third-party helps two or more parties to a dispute move toward a mutually acceptable agreement. While we may not engage in a formal process, many of us use mediation skills in our daily interactions with others. Many of us could use more of those skills in our professional more...

From Improsys

Six sigma Training Program

Six Sigma enables companies to make improvements in their profits by designing and monitoring every day business activities in ways which minimizes all types of waste and non-value adding activities and maximizes customer satisfaction Six Sigma is a data driven approach focused on analyzing the root causes of business problems and solving them. Six Sigma Training Instructor led Class Room more...

From Power-Tech Engineers, Inc

Primavera 6 Project Management Scheduling Course

...le, resource and costs are stressed. Training Formats: Instructor-Led On-Line Classes/ On-Site Classes Price: US$ 800. 00(please contact for other options) Duration: 36-40hrs. Course Materials: English Instruction: English Note: Duration will be in sessions of 1-2 hrs per day(depends). Days of the week and timings will be mutually decided. To have a more personalized more...

From Knowledge Management Institute Switzerland

Certified Knowledge Manager Training (Switzerland)

...aining program. It is a full 5-Day learning workshop with instructor-led activities, dynamic interaction among students and additional blended supporting materials, activities and eLearning extending to the equivalent of at least 14 workshop days. The CKM training has been used to train over 600 top managers from organisations worldwide since 2001. The workshop will be delivered in English. more...

From Wavelength

Instructional Design for Trainers

...gn and develop content for effective classroom trainings (Instructor-led Trainings - ILTs). 2. use instructional design to enhance the implementation of classroom training sessions. IDT Online - Content Outline: =============================== 1. Instructional Design and the Trainer 2. Identification of Training Needs 3. Fundamental Principles of Instructional Design 4. Using more...

From Sessions Online School of Design

web design I

...you for the challenge through industry-foundation online, instructor-led web design projects. Course assignments focus on project planning, layout, usability, learning different design styles, adding popup windows, forms, and CSS. Develop your Web design skills by training with one of the leading experts on Web design and technology. You'll complete the online course with a clutch of projects more...

From CBT Planet

Network+ Certification Training 2005 Course

The Network+ Certification Training Course is easy to use and makes the learning experience enjoyable. You will save thousands with our computer-based Network Plus training when compared to traditional instructor-led training classes, and still receive all the Network+ information that you need! You can learn the materials when it is most convenient for you. You will learn Network+ by watching and more...

i-Net+ Certification Training Course

INet+ course is intended to help people enter the Intranet industry and get jobs in Internet infrastructure, services and Web-related application development areas. The INet+ Training Course is easy to use and makes the learning experience enjoyable. You will save thousands with our computer-based Inet+ training when compared to traditional instructor-led training classes, and still receive all more...

From Delta Sales Training

Online Sales Training

The Delta Group specializes in Online Sales, Telesales, Telemarketing, and Sales Pipeline Management training programs, and has created proprietary training courses that are marketed nationally and are represented by over 1,000 universities and colleges nationwide. Our unique online sales training courses are instructor led and student interactive, and they can be customized for any company, more...

From Rousseau Consulting, Inc.

Expert Instructor e-Mentoring (EIM) Program: Instructional Design and Train-the-Trainer

The EIM program provides instructional design and train-the-trainer workshops as hands-on, individualized and flexible, just-in-time e-mentorships online. EIM is convenient. EIM is effective. It works! In each of the EIM e-mentorships you will: * Enjoy easy, 24/7 access to quality instructional materials right there in the office, no travel involved! * Receive ample opportunity more...

From Whizlabs Software

Whizlabs Java Certification (SCJP 1.4) Online Training

...IT certification exam preparation offers the "first-ever" Instructor-led, Online Training. Designed and delivered by highly experienced and certified trainer and backed up by "Unconditional Test PASS Guarantee", it ensures your success in the SCJP 1.4 Certification Exam. Training includes SCJP1.4 exam simulator by Whizlabs, offers Personal attention - Only 3 participants/session besides the more...

Whizlabs J2EE Certification (SCBCD) Online Training

...tification exam preparation offers the "first-ever" SCBCD Instructor-led, Online Training. Designed and delivered by highly experienced and certified trainer and backed up by "Unconditional Test PASS Guarantee", it ensures your success in the SCBCD Certification Exams. Training includes SCBCD exam simulator by Whizlabs, offer Personal attention - Only 3 participants/session besides the more...

Whizlabs Linux Certification (RHCE) Certification Online Training

Ensure your success in Linux Certification (RHCE) exam with Whizlabs' instructor-led, online training. Designed and delivered by highly experienced and certified trainer and backed up by "Unconditional Test PASS Guarantee", it is a highly convenient and cost effective training. Avail group discounts also!! more...