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Instructors Training Seminars and Classes

From Contacts Plus

AT&T Certificate for Call Center Team Leaders

...ames. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Knowing more...

AT&T Certification for Supervisors ...ames. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: The more...

AT&T Certification for Managers ...ames. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: How more...

AT&T Certificate for Call Center Team Leaders

...sses are small enough for one-on-one interaction with the instructors, yet large enough to share experiences and encourage peer learning. We are experienced instructors in Contact Center Management and consulting in the MENA Region. We believe our experience makes the difference and that sets the AT&T College of Call Center Excellence apart. For managers looking to enhance their skills and more...

AT&T College of Call Center Excellence For Agents

...ames. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve your entire Contact Center performance. Key Learning Objective and Outcomes: By the end of this program, participants will have been more...

From Next Levels Consulting

Career Coaching Workshop ...ion planning) * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Methodology: The workshop is highly interactive, explaining scientific information when needed in simple terms to keep students interested. The workshop will utilize a variety of tools to encourage sutdents participation and to ensure they get a more...

Conflict Management Duration: 2 days Description and Learning Objectives Conflict Resolution a Turning Conflicts into Opportunities. At this programs conclusion, participants should be able to: -Understand what conflict and conflict resolution mean -Understand all six phases of the conflict resolution process -Understand the five main styles of conflict resolution -Be able to adapt the process for all more...

Presentation Skills Duration: 1 day Description and Learning Objectives How to Create And Deliver High-Impact Presentations At this programs conclusion, participants should be able to: -Identify the four essential components of a presentation. -Describe an audience analysis and why it is a needed step in a presentation. -Organize information in a clear and concise manner. -Create an attention-grabbing more...

Time Management Skills Duration: 1 day Description and Learning Objectives Get organized for Peak Performance Managing time effectively is an essential skill for todays professionals. It seems as if Time is shrinking: organizational change initiatives, an increasingly competitive market, technology overload, reduced staffing situations and a greater emphasis on faultless performance, and more! As the workplace more...

Team Building Skills Duration: 1 day Description and Learning Objectives Tactics for Working Better Together At this programs conclusion, participants should be able to: -Describe the teambuilding process (Forming, Storming, Norming, and Performing). -Explain the four basic behavioral styles and how to manage each. -Demonstrate effective listening skills. -Rephrase blunt wording for better communication. more...

Communicating with Influence Duration: 3 days Description and Learning Objectives After attending this program participants will be able to: -Demonstrate the use of open and closed questions. -Identify your behavioral style and its unique challenges. -Describe a model of feedback, communication, and listening. -Set SMART goals. -List tactics for dealing with difficult people. -Organize information in a clear and more...

Basic Communication Skills ...r Acceptance * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Anyone aiming to improve his/ her performance and results, and prepare himself for managerial position. Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / more...

Negotiation Skills Duration: 1 day Description and Learning Objectives How to Get What You Want ! After attending this program participants will be able to: -Identify possible negotiation outcomes. -List the eight steps of the negotiation process. -Understand and identify different behavioral styles and adapt as necessary. -Apply techniques for successful negotiation by successfully answering case studies more...

Effective Marketing Communication ...mmunication. * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience Marketing Professionals not less than five years of work experience Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or In-House more...

Designing and Managing Services ...ice quality. * All courses are delivered by Certified instructors (please contact us for more details about instructora ™s qualifications) Target Audience: Marketing Professionals not less than five years of work experience Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or more...

Distribution Decisions and Logistics ...s decisions. * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Marketing Professionals not less than five years of work experience Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or In-House more...

Pricing Strategy and Decisions ...ice changes. * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Marketing Professionals not less than five years of work experience Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or In-House more...

New Product and Brand Decisions ...brand equity * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Marketing Professionals not less than five years of work experience Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or In-House more...

Market Segmentation Target Marketing and Market Positioning ...segmentation * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Marketing Professionals not less than five years of work experience Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or In-House more...

Marketing Information Marketing Research and Market Demand ...ture demand. * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Marketing Professionals not less than five years of work experience Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or In-House more...

Know Your Customer Understanding Buyer Behavior ...g situations * All courses are delivered by Certified instructors (please contact us for more details about instructora ™s qualifications) Target Audience: Marketing Professionals not less than five years of work experience Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or more...

Marketing Strategy and Planning ...eting effort * All courses are delivered by Certified instructors (please contact us for more details about instructora ™s qualifications) Target Audience: Marketing Professionals not less than five years of work experience Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or more...

Fundamental Marketing Concepts ...g realities. * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Marketing Professionals not less than five years of work experience Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or In-House more...

Marketing for Non-Marketers ...rget markets * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience : Non-Marketing Professionals i. e. any background Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or In-House trainings can be more...

Defining Marketing The Art of Marketing ...in Services. * All courses are delivered by Certified instructors (please contact us for more details about instructora ™s qualifications) Target Audience : Sales & Marketing Professionals Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or In-House trainings can be arranged upon more...

Employee Engagement and Retention Strategies ...tion planning * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience HR employees, managers, executive managers Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or In-House trainings can be arranged upon more...

Coaching for Managers ...the workplace * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Middle managers, executive managers, HR staff, employees who deal with social employee relations and internal customer service, employees who have direct reports Pre-requisites: None Schedule Please contact us for an updated more...

Introduction to Psychometrics Duration: 1 day Description and Learning Objectives: Recruitment is a highly costly process, not only in terms of time, and money but in terms of the impact an incorrect hiring decision has on both performance and morale. Psychometrics has been introduced to the field of recruitment in an attempt to increase the efficacy of hiring decisions. A variety of psychometric tools is now available to more...

Talent Performance Management ...t Categories * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience Management Development staff, HR Managers, Operations Line Managers. Pre-requisites : None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or In-House more...

Introduction to HR Management ...e Management * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience Junior HR Practitioners, HR Generalists, HR business parteners and Business Managers Pre-requisites : None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, more...

ITIL V3 Service Design ... All ITIL courses are delivered by Certified & Accredited instructors (please contact us for more details about instructors qualifications) Target Audience -Individuals who require a detailed understanding of the ITIL Service Design phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. -IT professionals working more...

ITIL V3 Service Transition ... All ITIL courses are delivered by Certified & Accredited instructors (please contact us for more details about instructors qualifications) Target Audience -Individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization -IT professionals more...

ITIL V3 Service Operation ... All ITIL courses are delivered by Certified & Accredited instructors (please contact us for more details about instructors qualifications) Target Audience -Individuals who require a detailed understanding of the ITIL Service Operation phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization -IT professionals more...

ITIL V3 CSI ... All ITIL courses are delivered by Certified & Accredited instructors (please contact us for more details about instructors qualifications) Target Audience -Individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization -IT more...

ITIL V3 MALC ... All ITIL courses are delivered by Certified & Accredited instructors (please contact us for more details about instructors qualifications) Target Audience -Individuals who require a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization -Individuals seeking the ITIL more...

ITIL V3 Service Strategy ... All ITIL courses are delivered by Certified & Accredited instructors (please contact us for more details about instructors qualifications) Target Audience -Individuals who require a deeper understanding of the ITIL Service Strategy stage of the ITIL Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization -IT more...

Basics of Virtualization and Cloud Computing ... All ITIL courses are delivered by Certified & Accredited instructors (please contact us for more details about instructora ™s qualifications) Target Audience: -As a first step for IT Professionals who are seeking a career in the fast growing area of Virtualization and Cloud Computing, as administrators or sales reps. -IT Professionals who are about to be users in a virtual servers more...

New Supervisor Training - Making the Transition from Buddy to Boss Duration: 2 days Description and Learning Objectives Becoming a manager is hard enough, but making the transition from colleague to boss is even tougher and comes with its own set of unique challenges. Step Up to Supervisor: Making the Transition from Buddy to Boss is designed for those who have been promoted recently into a management role and for those who have been there for some time but more...

Supervising Basics Managing People Made Easy Duration: 2 days Description and Learning Objectives This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss. Dealing with the difficulties a new supervisor encounters isnt easy, but it doesnt have to lead to discouragement. At this programs conclusion, participants should be able to: -Adjust to the role more...

How to Sell Smarter Professional Selling Skills PSS Duration: 2 days Description and Learning Objectives At this programs conclusion, participants should be able to ensure the satisfaction of the buyer through processes to generate long-term business & customer loyalty. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Customer Service and Satisfaction -Buyer / Seller cycle more...

Effective Change Management ...tional change * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience Anyone who is responsible for managing the change process in an organization such as top managers and executives, supervisors and team leaders. Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / more...

Basic Sales Training Selling Fundamentals Duration: 2 Days Description and Learning Objectives Its no secret that selling has changed in recent years. This is an exciting and dynamic profession, yet it is one of the most underrated and misunderstood. The back-slapping, sleazy, joke-telling huckster has disappeared, and in his place is a new generation of sales professionals. This program is designed to help participants exhibit the more...

Coatching for success .../ Facilitator * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience Managers with direct reports, Junior Mangers with direct reports, S. Managers with direct reports Pre-requisites : None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend more...

Assertiveness and Self-Confidence ...cult Situations * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience : Anyone aiming to improve his/ her performance and results, and prepare himself for managerial position. Pre-requisites: None Schedule Please contact us for an updated schedule 22875381 / info@next-levels. com Evening / more...

Stress Management Duration: 2 days Description and Learning Objectives Creating a Stress-Reducing Life Style. At the end of this workshop, participants should be able to: -Identify the best approach to a stressful situation (Alter, Avoid, or Accept) -Understand what lifestyle elements you can change to reduce stress -Use routines to reduce stress -Use environmental and physical relaxation techniques more...

Supervision Skills for Managers Coaching Counseling Delegating and Developing Duration: 4 days Description and Learning Objectives Supervision Skills for Managers: Coaching, Counseling, Delegating, and Developing At the programs conclusion, participants should be able to: -Recognize their strengths and growth opportunities as managers. -Recognize the four behavioral styles and how to coach each. -Capitalize on their style for more effective communication. -Delegate more...

Managing Difficult People ...ssing Options * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Managers, Supervisors, customer service agents Pre-requisites: None Schedule Please contact us for an updated schedule 02-22875381 / info@next-levels. com Evening / weekend sessions, or In-House trainings can be arranged upon more...

Todays Leader Essential Skills for Successful Management Duration: 3 days Description and Learning Objectives Leading and managing are not the same thing. Leaders often manage people, but not all managers lead. This program is designed for all people wishing to improve their leadership skills. At this programs conclusion, participants should be able to: -Master Peter Senges five disciplines. -Add Kouzes and Posners five practices to their life. more...

Emotional Intelligence - The Edge for Leaders Duration: 3 days Description and Learning Objectives Todays fast pace and high rate of change requires different skills for survival and success. Higher stress levels require better handling abilities. Mentoring relationships are particularly essential in times like these. Expertise in a particular field plays a lesser role, while internal qualities like resilience, initiative, optimism, and more...

ITIL V3 Foundation

...n * All ITIL courses delivered by Certified & Accredited instructors (Please contact us for more details about instructora ™s qualifications) Target Audience IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators Pre-requisites: None Examination Time: 60 min Examination Type: more...

From International Experts Group (IE-Group)

Strategic project Management ...ed program with highly Qualified Project Managera ™s Instructors Internationally Certified PMP, ITIL, PMI-RMP, PMOC Those who finish a Strategic Project Managementa 24hrs focused program and pass the final assessment will be earn 24 PDUs and get certificate from IE-Group. Maximum Enrollment is 15-20 participants for Each focused program, which will be conducted in IE-Groupa more...