Intelligence Training

Customer Service Excellence How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is external or internal, every interaction should be handled professionally, with respect, expedience and competence. Allow us to help you develop a service culture which will set you apart from the  more...

The Gold Standard: EXPERIENCES IN MODELING, MENTORING AND COACHING A highly interactive learning experience designed to provide senior executives and managers in organizations with the skills to act as models, mentors and coaches of their people, and to demonstrate to them the dollar value of their leadership. Become the Leader You Have Always Wanted to Be: So, you ve always followed the party line in the organizations you ve been in, and yet, you ve held on  more...

Emotional Intelligence ...-management is critical to a company's culture. Emotional intelligence is about managing feelings so they are expressed appropriately and therefore enabling people to work together and towards common goals in a constructive and transparent environment. When the executive values feelings, so will the employees. Research confirms that emotions are contagious. So, if the manager feels optimistic,  more...

Competitive Edge Business Coaching Alliance Business Coaching provides a critical adaptive edge to countless entrepreneurs, executives, and professionals. Coaching provides feedback, insights, and guidance from an outside vantage point to leverage resources and drive the business. Now you can get an edge on your competition by staying current as a leader and visionary in your specialty. The Competitive Edge Business Coaching Alliance gives  more...