From Serebra Learning Corporation
Relationship Management Preparing the Client Relationship 
... become a client's trusted advisor and how your emotional intelligence will assist you in the process. Finally, you will learn how to identify who you should be selling to within a client organization and how to determine whether or not that client is a good match for your own firm. The target audience for this course is experienced sales professionals with a fundamental understanding of
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Customer Relationship Management Fundamentals of CRM 
...enefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of
CRM, and the four steps of the CRM process, as well as critical success factors a company should evaluate before
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Essentials of External Consulting 
...asure, qualities of leadership, creativity, and emotional intelligence. In this course, you'll find out more about the role of an external consultant. You'll also see how, with the key skills and qualities, you can deliver outstanding performance to clients, guaranteeing they'll want you to return again in the future. Anyone with some specialist knowledge and general management experience who
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Coping with Criticism and Feedback 
...k effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with a powerful approach that enables you to deal effectively with criticism and feedback. You will learn how to seek feedback from those best able to help you, and how to deal with feedback, regardless of how it is given. Finally, you will learn
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What Is Emotional Intelligence 
...h shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often determine if people excel in life, relationships, and the workplace. In this course, you'll learn more about
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Emotional Intelligence at Work 
...t's time to think again. Experts now agree that
Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and increased during any point in your career. This course identifies some of the common misconceptions about intelligence at work and defines three key areas
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Teamwork and Emotional Intelligence 
Elizabeth and
Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization,
Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many
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Increasing Your Emotional Intelligence 
...h the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by what they think, and that concrete
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The Emotionally Intelligent Leader 
...intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in developing your
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Emotional Intelligence in the Workplace Simulation 
...intelligence alone determine success? Or do self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness factor heavily into the equation? While not as readily quantified as IQ, these qualities, collectively termed "emotional intelligence," often determine whether or not people excel in life, relationships, and the workplace. In this simulation, you'll test
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Oracle Application Server 10g Administration Part 1 
Oracle
Application Server 10g is an integrated standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. It provides all the middleware services you need to deploy and manage applications and
Web services deliver personalized applications through enterprise portals and mobile devices provide real-time business intelligence
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IBM DB2 UDB Essentials Pt 1 - Fundamentals of DB2 UDB Programming 
This course is the first of two that cover the fundamentals of
IBM DB2. It introduces the
IBM DB2 UDB family and the key elements of database management services. Comprehensive coverage is given to
SQL from the end-user's perspective - writing and running SQL and the application of SQL to business intelligence. The latter half of the course covers SQL and programming - the principle elements of
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Introduction to Data Warehousing 
This course presents an introduction to
Data Warehousing. Beginning with the basic concepts of data warehousing this course helps you understand the processes involved in and the architecture of data warehousing. The tools involved in analyzing the warehouse data will also be covered. Finally you'll learn about the
Oracle data warehouse.
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Competitive Intelligence: Analysis and Dissemination 
...Intelligence:
Analysis and
Dissemination offers the student an overview of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry market and company information. It also covers the steps for distributing CI results
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Competitive Intelligence: Researching Online 
...Intelligence:
Researching Online offers the student an overview about the
Internet online technology and collecting information online. The program covers in detail guidelines for using the Internet differences between free and commercial online sources and ways to track new information automatically. It also covers the steps for developing a search strategy commands for using search engines
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Emotional Intelligence: Developing Emotional Intelligence Skills 
...Intelligence: Developing Emotional Intelligence Skills gives the student an overview of the use of
Emotional Intelligence in corporations and provides a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations including being assertive providing and accepting feedback building positive work environments and
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Business Intelligence 
...ction to the basic and more advanced concepts of business intelligence and discusses the architectures of possible solutions. The content of the course is divided into two main sections. The first section takes a closer look at general principles and explains why business intelligence is necessary from the point of view of top management. Possible solutions are also discussed. Due to the
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From 123-CBT Computer Based Training
Competitive Intelligence Analysis Dissemination 

...Intelligence:
Analysis and
Dissemination offers the student an overview of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI results,
more...
Competitive Intelligence Researching Online 

...Intelligence:
Researching Online offers the student an overview about the
Internet, online technology, and collecting information online. The program covers in detail guidelines for using the Internet, differences between free and commercial online sources, and ways to track new information automatically. It also covers the steps for developing a search strategy, commands for using search
more...
Business Intelligence 

...ction to the basic and more advanced concepts of business intelligence and discusses the architectures of possible solutions. The content of the course is divided into two main sections. The first section takes a closer look at general principles and explains why business intelligence is necessary from the point of view of top management. Possible solutions are also discussed. Due to the
more...
Emotional Intelligence Developing Emotional Intelligence Skills 

...Intelligence: Developing Emotional Intelligence Skills gives the student an overview of the use of
Emotional Intelligence in corporations and provides a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations, including being assertive, providing and accepting feedback, building positive work environments, and
more...
Customer Relationship Mgt Fundamentals of CRM 

...enefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of
CRM, and the four steps of the CRM process, as well as critical success factors a company should evaluate before
more...