From Serebra Learning Corporation
Internet Basics 
The
Internet represents the transformation and evolution of the information age. It has emerged as a powerful tool for communication and information sharing, that is making a major impact on people all over the globe. In other words, the Internet is an information super-highway that has compressed the world into a cyber colony. This, in turn, has revolutionized the way people interact with each
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ITIL Configuration and Release Management 
...st understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The delivery and support of IT services are divided into core processes within the IT infrastructure library (
ITIL). This course covers two service support processes: configuration management and release management. This course is intended to help
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ITIL Financial and Security Management 
IT organizations face numerous challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (
ITIL) is the most widely accepted approach to IT service management (
ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to
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Management Tools and Metrics 
...s expect the same level of professionalism each time they interact with a
Customer Support Specialist (
CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing with
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Increasing Your Emotional Intelligence 
...al skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by what they think, and that concrete techniques exist for
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Assertiveness from the Inside Out 
...? Do you want to learn about strategies that can help you interact assertively with others in the workplace? Are you placed in situations where assertive negotiations are needed? Now is a good time to enhance your professional assertiveness skills if you answered "yes" to any of these questions. This course will guide you as you move into a more decisive, more effective professional style.
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Introduction to Work Force Generations 
Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers,
Generation X, and
Generation Next. The differences among these four generations can cause major differences in behavior and
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Leading Silent Generation and Baby Boom Workers 
The two eldest generations of employees working today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and
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Making Cross-generational Teams Work 
Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom
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Coach with Confidence Simulation 
...ipants to clarify vague and subjective requests. You even interact with production engineers to ensure that the integrity of the product can be maintained when produced in large quantities. As a result of your extra effort, the products you are involved in have a high success rate, both with marketers and in the market, and you are often assigned a lead role on interdisciplinary R&D projects.
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Linux and CLI 
To understand OS terminology and be able to interact with the shell and commands via the command line interface
Students wishing to acquire the basic skills required as a
Linux system administrator.
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e-Mail and Browsing 
...y technological changes that improved the way in which we interact with each other. However, if we measure the impact of all these technologies, the
Internet has certainly had the maximum effect on our communication methods. The Internet enables a number of people to access and use certain resources at the same time. It provides different services that make communication lively and effective,
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Oracle Database 10g - Administration Workshop I Part 1 
Learners will gain a conceptual understanding of the
Oracle database architecture and how its components work and interact with one another. Learners will be taught to create an operational database and properly manage the various structures in an effective and efficient manner including performance monitoring database security user management and backup/recovery techniques.
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GUI Design Essentials 


...with the workings of their computer and want a new way to interact with their system. To meet this goal, they will learn how to apply
Human-Computer Interaction (
HCI) principles to develop this interface. Following this, students will consider how to use a variety of interaction techniques in
GUI design. Strategies for successfully implementing and testing the GUI will then be examined.
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From 123-CBT Computer Based Training
Oracle Database 10g Administration Workshop I Part 4 

...cle database architecture and how its components work and interact with one another. Learners will also be taught about undo management, lock management, and backup and recovery techniques.
Learn To:
Identify benefits of undo data.
Identify features of undo segments.
Identify undo management tasks that a
DBA should perform to use
Undo efficiently.
Match database failures with
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Oracle Database Administration Workshop I Part 2 

... programming language that enables
Oracle applications to interact over different operating systems and hardware platforms.
Learn To:
Identify features of database user accounts and profiles in
Oracle Database 10g.
Identify options you can configure when creating a user.
Identify options used to grant privileges to a user.
Identify features of schemas.
Identify rules for
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Oracle Database 10g Administration Workshop I Part 1 

...cle database architecture and how its components work and interact with one another. Learners will be taught to create an operational database and properly manage the various structures in an effective and efficient manner including performance monitoring, database security, user management, and backup/recovery techniques.
Learn To:
Identify features of a
Relational Database more...
XML Programming--Part 2 DOM SAX XSLT 

... Identify the features and functions of
APIs used to interact with a parser. Identify the functions and features of
Document Object Model (
DOM) in
XML. Identify the features of Document Object Model (DOM) specification. Identify the functions and features of
Simple API for XML (SAX). Identify the structure of an Simple API for XML (SAX) application. Identify the characteristics
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XML Programming--Part 2 DOM SAX XSLT 

... Identify the features and functions of
APIs used to interact with a parser. Identify the functions and features of
Document Object Model (
DOM) in
XML. Identify the features of Document Object Model (DOM) specification. Identify the functions and features of
Simple API for XML (SAX). Identify the structure of an Simple API for XML (SAX) application. Identify the characteristics
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CIW Perl Fundamentals Part 3 Best Practices 

...teristics of database modules. Identify the code used to interact with a database. Identify considerations for debugging a
Perl script. Identify characteristics of the Perl debugger. Match Perl debugger commands with their functions. Audience The audience for this course includes application developers, software engineers, and other network designers. Candidates for this exam create
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Organizational Skills Time Management 

...ent. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2:
Organizing Your Time (0.5 - 1 hour) Organize your office and your activities. Assemble an effective task list. Avoid poor work habits.
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Creativity Innovation Thinking Creatively 

...ent. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2:
Analyzing Your Creativity (0.5 - 1 hour) Recognize the personal characteristics that promote and inhibit creativity. Identify which personal experiences
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Interpersonal Communication Telephone Skills 

...o incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult callers. Learn To Provide efficient customer service through good telephone skills. Demonstrate behavior callers appreciate. Use screening
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Advanced Interpersonal Communication Building Relationships 

...ng with them. Learn To Interact with an individual who displays a specific primary communication style. Identify the four types of secondary communication style. Interact with an individual who displays a specific secondary communication style. Identify the types of nonverbal
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Call Center Inbound Customer Service 

...ent. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2:
Opening the
Call (0.5 - 1 hour) Maintain a positive attitude when providing service. Use your voice to convey effective customer service.
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Leadership Development Delegation 

...ent. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2:
Delegating a
New Project (0.5 - 1 hour) Use the delegation process. Identify which tasks should be delegated. Delegate tasks to the
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Leadership Development Goal Setting 

...ent. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2:
Setting Project Goals (0.5 - 1 hour) Take the steps needed to develop effective goals. Adjust goals appropriately. Communicate
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Leadership Development Leading the Way 

...ent. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2:
Creating a
Vision (0.5 - 1 hour) Know what traits enhance leadership skills. Avoid common leadership pitfalls. Understand how your
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Leadership Development Motivation 

...ent. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2:
Motivating an
Underachieving Employee (0.5 - 1 hour) Understand why individual motives vary. Differentiate between personal and social needs.
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Employee Performance Resolving Conflict 

...ent. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2:
Conflict Between Managers (0.5 - 1 hour) Identify conflict resolution styles. Know when to use collaboration. Use compromise when
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Change Management Managing Change 

...ent. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2:
Implementing a
Change (0.5 - 1 hour) Identify the steps of the change process. Analyze a change situation. Prepare a plan for change.
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Team Management High Performance Teams 

...ent. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2:
Setting Goals (0.5 - 1 hour) Understanding why setting goals is important within teams. Set
SMART goals. Identify management styles
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Team Participation Teamwork Fundamentals 

...ent. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2:
The Role of the
Team Member (0.5 - 1 hour) Identify your responsibilities as a team member. Understand the importance of establishing ground rules.
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From JED New Media inc.
Eliminating Feedback Filters 
Communication filters serve to protect our self-image, reinforce the perceptions we hold, and shield us from negative or threatening feedback. Gain greater perspective on interpersonal work dynamics by successfully identifying and overcoming the most common information feedback filters.
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Schoolyard Bullying 
This
JEDlet provides a one-stop resource for parents and teachers dealing with bullying situations at school. You will explore what behaviors are unacceptable and learn what background triggers contribute to this destructive conduct. You receive practical advice on handling both bullies and victims and putting an end to bullying situations.
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Successful Team Dynamics 
Examine the five-stage lifecycle of a work group. The five stages of team development provide you with a framework to facilitate conflict management and encourage productive team dynamics. This
JEDlet also offers helpful tips on dealing with teams from creation to termination.
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Team Building Trait Secrets I 
This is the first in a collection of five
JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets II 
This is the second in a collection of five
JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets III 
This is the third in a collection of five
JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets IV 
This is the fourth in a collection of five
JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets V 
This is the last of a collection of five
JEDlets that show you how to use trait secrets to build and maintain strong and effective teams. Learn to form teams by combining traits outlined in the previous JEDlets. Find out how to mix and match teammates to maximize the productivity and the dynamism of teams.
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