Online Interaction eLearning Training

Masters of Science in Legal Studies ...r that requires a strong understanding of the law and its interaction with societal institutions. That covers a lot of ground, since most every business and organization in America deals with these sorts of legal issues. You'll gain the knowledge and skills it takes to access the law and legal system, understand legal terminology, and apply the law in a wide variety of settings. All without more...

Juris Doctor Program The Concord online JD degree is a four-year, part-time program. Its traditional curriculum is grounded in core bar courses, but Concord students often observe that our distinctive interactive online environment offers greater individual feedback and interaction than their previous brick and mortar graduate program experiences. Graduates of this online distance learning degree program will have met more...

MS in Psych - Industrial/Organizational Psychology ...field of psychology through core foundational courses and interaction with accomplished faculty. Some specializations require in-person residency and field training experiences, providing opportunities for you to apply new knowledge and skills. Many graduates continue their advanced study and seek doctoral degrees in psychology. This specialization allows you to study the application of more...

MS in Psych - School Psychology ...field of psychology through core foundational courses and interaction with accomplished faculty. Some specializations require in-person residency and field training experiences, providing opportunities for you to apply new knowledge and skills. Many graduates continue their advanced study and seek doctoral degrees in psychology. The school psychology specialization will prepare you to be an more...

MS in Psych - Sport Psychology ...field of psychology through core foundational courses and interaction with accomplished faculty. Some specializations require in-person residency and field training experiences, providing opportunities for you to apply new knowledge and skills. Many graduates continue their advanced study and seek doctoral degrees in psychology. This online master's degree specialization will prepare you to more...

MS in Psych - Clinical Psychology ...field of psychology through core foundational courses and interaction with accomplished faculty. Some specializations require in-person residency and field training experiences, providing opportunities for you to apply new knowledge and skills. Many graduates continue their advanced study and seek doctoral degrees in psychology. This online degree specialization is designed for learners more...

MS in Psych - Counseling Psychology ...field of psychology through core foundational courses and interaction with accomplished faculty. Some specializations require in-person residency and field training experiences, providing opportunities for you to apply new knowledge and skills. Many graduates continue their advanced study and seek doctoral degrees in psychology. Through this rigorous online curriculum you will gain an more...

MS in Psych - Educational Psychology ...field of psychology through core foundational courses and interaction with accomplished faculty. Some specializations require in-person residency and field training experiences, providing opportunities for you to apply new knowledge and skills. Many graduates continue their advanced study and seek doctoral degrees in psychology. This online master's degree specialization will prepare you for more...

MS in Psych - General Psychology ...field of psychology through core foundational courses and interaction with accomplished faculty. Some specializations require in-person residency and field training experiences, providing opportunities for you to apply new knowledge and skills. Many graduates continue their advanced study and seek doctoral degrees in psychology. This specialization allows learners to gain a broad more...

Help Desk/Customer Service Training These online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals' training experience - making training and certification faster, more convenient and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the more...

Cisco Internetwork Design Part 4: WAN Design The fourth course in the Cisco Internetwork Design series covers basic WAN design issues as well as how to optimize core WAN availability and performance. It also covers WAN backbone routing protocol choices. It also provides an overview of leased lines and serial line encapsulation. It provides a general overview of Frame Relay networks as well as router interaction, NBMA and subinterfaces in more...

J2EE Connectivity Part 2: Java Server Pages and Servlets This second course in the series teaches about Web and server-side development. It introduces the current server-side Java technologies used in Web Application Development and explains the client and server Interaction. It teaches how to create Java Server Pages and servlets and distinguishes their responsibilities. It also covers the servlet life cycle and session tracking. more...

Professional Assertiveness Do you feel that co-workers see you as too passive or aggressive in your professional career? Do you wonder if there is a more appropriate professional style? Do you want to know how to develop your professional style? Do you feel you could develop your assertive communication techniques? Do you feel that you may not listen to your co-workers? Or do you feel that you need to develop your more...

Sales Buyer Behaviors The Selling Process: Buyers Behaviors, is the second of sixteen courses in this curriculum. After the completion of this course you will be able to identify the criteria that influence buying decisions and identify the seven typical buyer behaviors in a sales interaction. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize more...

Sales Buyer-Focused Selling The Selling Process: Buyer-Focused Selling, is the third of sixteen courses in this curriculum. After the completion of this course you will be able to respond effectively to buyers at each stage of a sales interaction and identify categories of buyer needs. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...

Cross-selling in a Customer Service Call ...roviding efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies. To cross-sell effectively, you need to prepare for the cross-selling call. This course covers identifying various types of customer inquiries more...

Customer Service Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide more...

Effective Listening Skills Simulation ...ring a safe and stress-free forum for self-evaluation and interaction. This simulation is based on the SkillSoft Series "Effective Listening Skills" and has links to the following courses: COMM0151, COMM0152, COMM0153 and COMM0154. NOTE: For portions of this simulation, note paper and a pen or pencil are required. Business professionals at all levels of an organization. This simulation is more...

The Process of Interpersonal Communications It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of more...

Assertiveness from the Inside Out Do you sometimes wonder if there's a way to alter your professional style--to change yourself from the inside out? Do you want to develop your professional assertive style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? Are you placed in situations where assertive negotiations are needed? Now is a good time to enhance your professional more...

Making Cross-generational Teams Work Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom more...

Coaching Skills ...ion. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a successful coaching conversation is rapport, once that exists, the coach is better placed to discover the facts, opinions and feelings of the coachee's more...

Behavior Putting Your Best Foot Forward Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new more...

Six Sigma Team Dynamics and Performance Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process more...

Web Services and Service-oriented Architecture To understand the concepts underpinning web services Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies more...

Introducing User-Centered Design To identify the principles and benefits of user-centered design and to determine a practical approach to promoting user-centered design methodology in organizations This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design. more...

Developing an Application Using User-Centered Design To conduct user research and to design effective user interface and interaction elements This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design. more...

Object-Oriented Analysis and Design with UML Analyzing the System To show how to specify object interaction in the UML and to identify associations and inheritance between classes Web developers more...

OOAD Unified Modeling Language UML 2 0 ... diagrams include the Use Case, Sequence, Communications, Interaction Overview, Timing, Activity, and State Machine diagrams. Further, the course covers requirements modeling. Additionally, the course covers the use case approach, modeling of actors, use cases, and use case relationships. It also covers use case narrative and actor/system workflow scenarios. The target audience is business more...

OOAD Dynamic Modeling with UML 2 0 This course covers dynamic modeling with Unified Modeling Language (UML) 2.0. It covers modeling concepts related to the Activity, Sequence, and State Machine diagrams. In the Activity diagram, the course covers the BasicActivities, IntermediateActivities, CompleteActivities, and structured activities packages. In Sequence diagram, it covers frames, interactions, and interaction operators. In the more...

Win2000 Netwk Infra Design Designing a WINS Dfs Strategy ...erence to a legacy network, and describes the WINS client interaction and query forwarding. You will also learn about the use of WINS proxy for integrating WINS enabled client with non-WINS clients in a routed environment. The course also describes how to ensure the availability of WINS servers, secure data transfer, and optimize the performance of WINS. You will learn to identify the more...

Bluetooth and HomeRF To describe and discuss the major issues surrounding Bluetooth and HomeRF technology, their respective architectures, functionalities, and application environments Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies more...

SAP Customer Relationship Management CRM SAP Customer Relationship Management (CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. The audience for this course would more...

mySAP CRM 3 0 Overview The course mySAP CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. The course is intended for those who need to acquire knowledge about Customer Relationship Management, more...

Microsoft Windows XP Tablet PC Edition 2005 A Tablet PC combines mobile computing with unique handwriting and voice recognition technology allowing users to type, write, or dictate notes. It also offers interactivity features by accepting commands in the form of gestures drawn by users. This course will explain how a Tablet PC is different from a desktop or laptop. The unique features of a Tablet PC will be covered as well. Additionally, more...

Eliminating Feedback Filters Communication filters serve to protect our self-image, reinforce the perceptions we hold, and shield us from negative or threatening feedback. Gain greater perspective on interpersonal work dynamics by successfully identifying and overcoming the most common information feedback filters. more...

Wrestling with Stress Discover tips and hints on how to minimize stressful situations in order to promote maximum physical and mental health. As an individual, you have an obligation to yourself, your family and your employer to stay in good shape and to effectively manage personal stress. more...

Certified Knowledge Manager Training (Switzerland) ...learning workshop with instructor-led activities, dynamic interaction among students and additional blended supporting materials, activities and eLearning extending to the equivalent of at least 14 workshop days. The CKM training has been used to train over 600 top managers from organisations worldwide since 2001. The workshop will be delivered in English. Part of the course can be accessed more...

HTML 4 Part 2 Advanced Topics ...49; Identify the HTTP header fields used in client/server interaction. • Identify the code fragment for creating a form. • Identify the code fragment for adding a customized text field to a form. • Complete the code for adding radio buttons to a form by selecting the correct set of code. • Complete the code for adding check boxes to a form by selecting the correct set of more...

HTML 4 Part 2 Advanced Topics ...49; Identify the HTTP header fields used in client/server interaction. • Identify the code fragment for creating a form. • Identify the code fragment for adding a customized text field to a form. • Complete the code for adding radio buttons to a form by selecting the correct set of code. • Complete the code for adding check boxes to a form by selecting the correct set of more...

Oracle9i Database Admin Perform Database Backups ...ferentiate between the user and server processes for user interaction with a database. • Match the key Oracle memory structures with their functions. • Match the functions of the key background processes with their functions. • Place a log member from two log groups in a specific directory. Unit 2: Database Archiving 1 - 2 hours • Identify the implications of more...

Oracle8i Backup and Recovery Strategies Backups ...ferentiate between the user and server processes for user interaction with a database. Match the key Oracle memory structures with their functions. Match the functions of the key background processes with their functions. Match the key Oracle server file structures with their uses. Unit 2: Database Archiving Duration: 1 - 2 Hour(s) Identify the implications of operating an Oracle more...

Macromedia Flash MX 2004 Developing Flash Applications This course covers how to build a rich Internet application with Macromedia Flash MX 2004. The course has three units. The unit Object-Oriented ActionScript 2.0 introduces learners to object-oriented programming (OOP) concepts used in ActionScript 2.0. Connecting to External Data provides information for sending and retrieving data to and from a Flash file. The third unit, Components, enables more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 1 ...o phases that generate traffic in a DHCP client-to-server interaction process. Identify the frames that generate network traffic in IP address lease. Identify the frames generated in the renewal of the IP address from the DHCP. Configure the duration of IP address leases to a specified time limit using the DHCP manager. Identify the processes that generate network traffic in a WINS more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ...anagement Duration: 1 - 2 Hour(s) Match the window-interaction triggers with their functions. Match the built-ins used for manipulating windows with their functions. Write the code to change the appearance of a window in a form by using built-ins. Write the code to display multiple windows at specified positions in a form by using built-ins. Write the code to close a window by using more...

Oracle Form Builder Handling Multiple Object Relationships ...me Management Duration: 2 Hour(s) Match the window-interaction triggers with their characteristics. Match the built-ins used for manipulating windows with their functions. Write the code to change the appearance of a window in a form by using built-ins. Write the code to display multiple windows at specified positions in a form by using the built-ins. Write the code to close a window more...

SAP R 3 System Management System Administration ...Additional Services. Central and Distributed Instances. Interaction between Work Processes. Work Process Overview. R/3 Networks. Definitions. Computers and Services. SAProuter. Unit 2: Basic Administration Principles Duration: 2 - 3 Hour(s) Starting and Stopping the R/3 System. Before Starting the R/3 System. Starting the R/3 System. SAP Service Manager. Command Prompt more...

Frontpage 2000 Expert User ...sting Web. Customize a FrontPage Web. Client-server interaction. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Importing and Modifying an more...

Frontpage 2000 Expert User ...xisting Web. Customize a FrontPage Web. Client-server interaction. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Importing and Modifying an Existing Web more...

Multimedia Design Master's Certificate ... ActionScripting, video and sound editing, animation, and interaction design, through case studies and hands-on exercises. Students learn professional applications for Adobe Photoshop, Macromedia Flash, and digital video editing. Course projects include critique, storyboarding, retouching, compositing, Flash animation and site design, basic Action Scripting, video and sound editing, motion more...

Multimedia Design Advanced Certificate ... ActionScripting, video and sound editing, animation, and interaction design, through case studies and hands-on exercises. Students learn professional applications for Adobe Photoshop, Macromedia Flash, and digital video editing. Course projects include critique, storyboarding, retouching, compositing, Flash animation and site design, basic Action Scripting, video and sound editing, motion more...

Multimedia Foundation Certificate ... ActionScripting, video and sound editing, animation, and interaction design, through case studies and hands-on exercises. Students learn professional applications for Adobe Photoshop, Macromedia Flash, and digital video editing. Course projects include critique, storyboarding, retouching, compositing, Flash animation and site design, basic Action Scripting, video and sound editing, motion more...

Mac OS X Dashboard ...ovide simple functionality such as a calculator or clock; interaction with data from iTunes, the Address Book or other local apps; and interaction across the Web to get weather reports, stock quotes, etc. This course provides an introduction to Dashboard and you will learn how to create your own widgets. VTC author Jesse Feiler guides you through the steps to build a time clock widget to track more...

Microsoft ASP NET ... into one powerful set of coding instructions which allow interaction between the user and the server. Today's companies and their customers rely on a back-and-forth flow of data that can be specific and more importantly, updated based on individual requests for information. Why is this important? A customer shopping at an e-store can have specific pages generated and delivered based on their more...

Organizing Yourself in Stages Can you see the top of your desk? Do you have a filing system that actually works? Do you even know how to set up a customized, user-friendly workspace? These are some of the topics covered in this on-line e-learning course which is convenient, self-directed and includes some interaction with the author and instructor. more...

Fundamental JavaBeans Programming The Fundamental JavaBeans Programming WBT is the first course in the JavaBeans curriculum. It introduces the students to fundamentals of JavaBeans programming. The course enables students to write simple JavaBeans programs. The students will also be able to describe events and persistence, design and implement beans, use builder tools, and so on. After completing this course, the student will be more...

Online Certificate in Applied Project Management ... at the same site. The design of the program insures that interaction between participants and instructors and participants to participants is maximized. During the program, you will work in teams to plan a real-world project. Working in teams accelerates your learning and prepares you to deal with projects on the job. You will learn to identify problems currently faced in business and more...

CIW Enterprise Specialist Part 3: EJB Framework and Session Beans ...rver are also covered. Instruction is given on client-EJB interaction and the services that the application server makes available to EJB. The different types of enterprise beans including session and entity beans are covered as well as the role of the Deployment Descriptor and the objects that make up an EJB-JAR file. Finally the course covers the creation of a Session bean the required more...

Help Desk Analyst This course will prepare readers for the Help Desk Institute's " Help Desk Analyst certification. Readers will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and management concepts. The material in this course will more...

CIW Internetworking Professional Part 3: TCP/IP Functions and Services This is the third course in a five part series that will teach students about TCP/IP functions and services. This course will cover Internet addressing, including the domain name system. It will also cover the interaction between Unix and DNS and Windows 2000 and DNS. In addition, this course covers the BOOTstrap (BOOTP) and DHCP (DHCP) protocols, routing principles and protocols. more...

Object-Oriented Analysis and Design with UML Part 3: Interaction Diagrams, Class Diagrams and Pkgs This third course in the series finishes covering dynamic modeling and moves on to static modeling. The dynamic modeling content covers the interaction diagrams sequence and collaboration and how they illustrate the message interactions between instances and classes in the class model. The static modeling content covers using class diagrams. This course also covers using packages to illustrate more...

CIW Internetworking Professional Part 3: TCP/IP Functions and Services This is the third course in a five part series that will teach students about TCP/IP functions and services. This course will cover Internet addressing including the domain name system. It will also cover the interaction between Unix and DNS and Windows 2000 and DNS. In addition this course covers the BOOTstrap (BOOTP) and DHCP (DHCP) protocols routing principles and protocols.  more...

CIW Database Specialist Part 3: Database Interaction and JDBC This is the third course in a four part series that teaches students about SQL relational algebra transactions and database security and an introduction to the JDBC. This course covers SQL DDL commands inserting updating and querying with DML statements granting and revoking privileges with DCL statements. The course also teaches about relational algebra concepts to include joins transactions and more...

Microsoft FrontPage 2002 Expert User This course delivers instruction on the higher level skills required to work with Web sites in FrontPage 2002. Modification and structuring of Web sites are covered as well as design considerations and procedures fundamental to Web site customization that include the creation of dynamic pages frames and tables. Finally essential elements in client/server interaction such as the creation of Web more...

Managing Generations in the Workplace: Generations Working Together In Managing Generations in the Workplace: Generations Working Together you will learn the importance of managing the generations in the workplace. It teaches how intergenerational confrontation can be a positive interaction how to effectively coach and manage intergenerational teams so as to maximize their performance and how to motivate employees and promote winning behaviors.  more...

GUI Design Essentials In this course, students will design and implement a graphical user interface (GUI) for a group of astronomers. These astronomers are dissatisfied with the workings of their computer and want a new way to interact with their system. To meet this goal, they will learn how to apply Human-Computer Interaction (HCI) principles to develop this interface. Following this, students will consider how to more...

Interpersonal Strategies for the Workplace Looking to improve interpersonal relationships in your work environment? Explore three interpersonal strategies that you, as a manager, can use to improve relationships with your employees. Find out how applying these simple strategies can benefit you, your employees, and your company. more...

Outwitting Workplace Stress Workplace stress has a detrimental impact on performance and productivity. Explore the symptoms of workplace stress, as well as its business and human costs. By effectively identifying and addressing the major causes of job stress, you can dramatically minimize its impact on the workplace. more...

Recruitment and Interviews: Capturing Competency Looking to pinpoint the skills and abilities of a candidate? Incorporate this proven five-step competency-driven template into your recruitment interviews. Examine the prerequisites of this process and explore tips on gathering and interpreting revealing data on applicants. more...

Recruitment Interview Pitfalls Conduct interviews in a professional manner and make a positive impression on candidates. To create a positive experience for you and your candidates, determine the key components of a successful recruitment process, learn how to avoid typical pitfalls, and take note of effective communication techniques. more...

Sales Skills Gaining Customer Commitment ...s with customers and gain their commitment during a sales interaction. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Correctly list the six basic steps of the sales more...

Professional Selling Over the Phone Prospecting Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects. more...

Color Theory Course ...rstanding color requires that you understand its systems, interaction even a bit of physics! This course deals with the abstract language of color. We'll discuss basic color principles, terminology, and applications, with an emphasis on manipulating color. Objectives: Students can expect to learn how to: Create color harmonies based on geometric connections of the color wheel. Use more...

design for non-designers Need to think like a designer? This course gives you a primer on the basic elements of design: typography, images, color, and layout. Through a series of real-life case studies, you'll go inside the design process and learn how to evaluate designs using such time-honored principles as consistency and alignment. Through interaction with the instructor and other students, you'll with develop your more...

flash experience design ...a Flash provides us with the tools to create new forms of interaction, involving and engaging Web users in ways only hinted at in television and theater. In this project-based training course, you'll learn how to design interactive Flash environments that deliver a message or tell a story. Narrative tools explored will include Flash event-driven functionality, movie clips, non-linear events, more...

SAP R 3 3 0 ...ns. SAP common terminology. Operating R/3 with keyboard interaction and function keys. Navigation of R/3's menu system. Execute transactions to complete business management processes. Working with several applications simultaneously. Announcement/report of dialog Unit 2: Help Functions Duration: 3 - 3.5 Hour(s) Applications of R/3's online documentation. Various functions of more...

Java Threads This course provides an introduction to threads and covers concepts like benefits of threads, methods of the Thread class, and creation of a thread. It also covers the various states of threads. In addition, the course describes the considerations for writing a multithreaded program and covers thread joins, synchronization, and locking. Learn To: Identify benefits of using threads in more...

Java Threads This course provides an introduction to threads and covers concepts like benefits of threads, methods of the Thread class, and creation of a thread. It also covers the various states of threads. In addition, the course describes the considerations for writing a multithreaded program and covers thread joins, synchronization, and locking. Learn To: Identify benefits of using threads in more...

FrontPage XP Expert User ... and tables. Finally, essential elements in client/server interaction, such as the creation of Web forms, database integration, collaboration features and publishing options are covered. Learn To • Import a file to a Web site. • Import a Web site. • Manually modify an extract of Hypertext Markup Language (HTML). • Add a background image to a Web page. • more...

FrontPage XP Expert User ... and tables. Finally, essential elements in client/server interaction, such as the creation of Web forms, database integration, collaboration features and publishing options are covered. Learn To • Import a file to a Web site. • Import a Web site. • Manually modify an extract of Hypertext Markup Language (HTML). • Add a background image to a Web page. • more...

UNIX Shell Programming Part 1 Bourne Shell Bash Course Overview This is the first course in a three part series that presents students with both theoretical and practical instruction on the origins and basic features of UNIX Shell Programming. This course will provide an introduction to UNIX shells in general, however, it will focus on programming in the Bourne shell. Additionally, this course will cover the Grep utility. Learn To more...

UNIX Shell Programming Part 3 Korn Shell Course Overview This course is the third course in a three part series that presents students with both theoretical and practical instruction on advanced features of UNIX Shell Programming. The course will provide an introduction to UNIX shells in general, however, it will focus on programming in the Korn shell. Additionally, the students will about the crontab utility. Learn To • more...

Customer Relationship Management CRM ...Applications. o Internet Sales. o Telesales (Customer Interaction Center). o Service Interaction Center. o Mobile Client in SAP CRM. o Marketing Planning & Campaign Management. Audience The audience for this course would include students who need to learn how to use SAP CRM Members of project teams (organizational and conceptual phases). There are no prerequisites for more...

MS Win XP Install Admin Part 1 Install Config ...s and Uniqueness Database Files (UDFs). o Identify user interaction level, distribution method, and essential general and network settings for an answer file. o Identify additional network and advanced settings for creating an answer file. o Identify guidelines for installing hardware devices on a computer running Windows XP Professional. o Identify features of configuring multiple more...

MS Win XP Install Admin Part 1 Install Config ...s and Uniqueness Database Files (UDFs). o Identify user interaction level, distribution method, and essential general and network settings for an answer file. o Identify additional network and advanced settings for creating an answer file. o Identify guidelines for installing hardware devices on a computer running Windows XP Professional. o Identify features of configuring multiple more...

CIW Enterprise Specialist Part 3 EJB Framework Session Beans ...rver are also covered. Instruction is given on client-EJB interaction and the services that the application server makes available to EJB. The different types of enterprise beans, including session and entity beans are covered, as well as the role of the Deployment Descriptor and the objects that make up an EJB-JAR file. Finally, the course covers the creation of a Session bean, the required more...

mySAP CRM 3 0 Overview ...ating a follow-up activity to an activity in the Customer Interaction Centre. Learn To: o CRM and the mySAP CRM System. o Customer Relationship Management. o Example Scenarios from mySAP CRM. o mySAP CRM User Basics. o mySAP CRM Architecture. o mySAP CRM Applications. o Customer Interaction Centre. o Sales Component. o Service Component. o Marketing Management. o more...

Visual Basic NET-Web Based Development Part 2 ...o a Web control. o Identify the syntax used for control interaction within an event procedure. o Match Web Form coding options with their descriptions. o Identify features of code-behind pages. o Match @Page Directive attributes with their functions. o Sequence the stages in a page event life cycle. o Identify the order of events for given scenarios. o Identify the syntax for more...

Managing Generations in the Workplace Generations Working Together ...hes how intergenerational confrontation can be a positive interaction, how to effectively coach and manage intergenerational teams so as to maximize their performance, and how to motivate employees and promote winning behaviors. Learn To Sequence the steps in the coaching process. Identify guidelines for managing differences between more...

Enterprise Connectivity with J2EE V1 4 RMI JMS and JCA This course will address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are RMI, JMS, and J2EE Connector Architecture. Learn To: Identify features of Remote Method more...

Enterprise Connectivity with J2EE V1 4 RMI JMS and JCA This course will address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are RMI, JMS, and J2EE Connector Architecture. Learn To: Identify features of Remote Method more...

CIW Fundamentals of CGI Using Perl Part 2 Advanced Features ... form data. • Identify characteristics of database interaction. • Identify characteristics of the database interaction process. • Identify the syntax used to connect to a database. • Identify types of security risks imposed on a server. • Identify guidelines for security precautions. • Identify guidelines for securing a Common Gateway Interface (CGI) more...

CIW Database Specialist Curriculum The CIW Database Specialist Curriculum includes the following courses: CIW Database Specialist: Part 1(Introduction to Database Design) CIW Database Specialist: Part 2(Logical & Physical Design) CIW Database Specialist: Part 3(Database Interaction and JDBC) CIW Database Specialist: Part 4(Advanced JDBC) To review individual course descriptions, please return to the previous page and more...

CIW Database Specialist Part 3 Database Interaction JDBC This is the third course in a four part series that teaches students about SQL, relational algebra, transactions and database security, and an introduction to the JDBC. This course covers SQL DDL commands, inserting, updating, and querying with DML statements, granting and revoking privileges with DCL statements. The course also teaches about relational algebra concepts, to include joins, more...

CIW Internetworking Professional Part 3 TCP IP Functions Services ... including the domain name system. It will also cover the interaction between Unix and DNS and Windows 2000 and DNS. In addition, this course covers the BOOTstrap (BOOTP) and DHCP (DHCP) protocols, routing principles and protocols. Learn To • Identify characteristics of the hosts file. • Modify the Linux hosts file. • Modify the Windows 2000 hosts file. • Identify more...

Dir Database Integration Using DirXML Part 2 MS Exchange Synchronization ...ns in which they are used. o Sequence the phases in the interaction between Exchange Server and DirXML. o Import the Exchange driver in eDirectory by using Create a new Application Driver Creation Wizard. o Match the pieces of information required to configure the Exchange driver with their uses. o Identify the implications of the schema mapping rule of the preconfigured Exchange more...

CCNT Voice Over IP Essentials v6 0 ... environments. Identify steps of gateway and gatekeeper interaction. Identify features of Simple Gateway Control Protocol (SGCP) and Media Gateway Control Protocol (MGCP). Identify interfaces used to connect to gateways. Identify features of voice coding. Identify characteristics of voice compression and decompression. Sequence the steps in the fax demodulation and remodulation more...