From Serebra Learning Corporation
Linux Administration Part 2: Hardware and Programming 
The fourth course in the
Linux Essentials series examines some of the specific hardware and multimedia solutions that an administrator might implement. The learner will learn how to add and manage printers, serial devices and additional disk storage for a
Linux system. The course also examines how to set up sound, graphics, and video when configuring Linux clients. Finally, this course covers some
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Overview of Business Process Management 
In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining
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Process Analysis and Documentation 
The
Six Sigma DMAIC system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is
Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage,
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The Client-Consultant Relationship 
Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,
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Ethics and Professional Knowledge PMBOK aligned 
...rements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to pass on that knowledge to others, and to assess and enhance individual competence. This
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Building Relationships to Get Results 
You are not the boss. You've been called "peer," "esteemed colleague," "invaluable staff member," and "friend," but no one's even come close to calling you "boss."
When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As
Jack London said, "
Life is not always a
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Managing in a Global Business Environment 
Companies now face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic
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Managing Cross-Functions 
Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of
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Managing For High Performance 
Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing
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Managing Managers 
Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that
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Managing Upward Relationships 
Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and
Board of
Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall
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Managing and Rewarding Top Performers 
Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a
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E-Learning Essentials Pt 1 E-Learning and Successful Strategy 
This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective
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E-Learning Essentials Pt 2 Marketing Your Solution 
This course covers the aspects of marketing that are essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups
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E-Learning Essentials Pt 3 Deploying and Measuring Your Solution 
The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the
Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating
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Management of the HR Process HRCI SPHR 
As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose
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Strategic Approaches to Risk Management HRCI SPHR 
Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and
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Accrual Accounting Procedures 
...re some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will explain the step-by-step procedures to properly record incomplete transactions at the end
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Introduction to Advanced Finance 
Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will review
Time Value of
Money concepts, and learn how to choose corporate projects using accounting models and cash flow models. This course is designed specifically for business
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Setting the Stage for IT Success 
How have the responsibilities of IT professionals changed over time? What can you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality? Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT
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Strategic Decision Making 
The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM,
ERP,
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IT Challenges Present and Future 
With every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under
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Control Charts and the Pre-control Process 
Six
Sigma teams may be tempted to consider their work done once they have improved their processes during the
Improve phase. However, in the
Control phase of the
Six Sigma process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the
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The Six Sigma Project Charter and Plan 
What constitutes a project charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan. Six
Sigma is a registered
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Six Sigma Team Leadership 
By addressing customer needs, streamlining processes, minimizing variance, and addressing poor quality and inefficiency,
Six Sigma can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to
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The Six Sigma Change Agent 
What is a
Six Sigma change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so
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Defining and Mapping the Six Sigma Process 
Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding
Six Sigma teams in the quest for process improvement; it is impossible to improve a
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Design of Experiments DOE 
By the time they reach the
Six Sigma Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the
Design of
Experiments (
DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process
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Design and Analysis 
In the
Six Sigma Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the
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Taguchi and Quality Improvement 
Well-designed experiments result in effective process design or redesign, and ultimately, improved organizations. The
Taguchi Method is a technique for designing and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the
Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of
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Experimenting for Process Improvement 
The
Improve phase of the
Six Sigma DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in
Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated
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Probability and Statistics 
The
Measure step of the
DMAIC system used in
Six Sigma relies on the use of probability and statistics to produce information on variations in process. Black
Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the
Central Limit Theorem and inferential statistics to interpret
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Properties and Applications of Probability Distributions 
Whether calculating future process capability or the length of time before product failure, probability distributions are essential to the
Six Sigma Black Belt. Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the applications of
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Analyzing Process Capability 
Process capability is determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches
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Calculating Process Capability 
When process data fails to produce a normal distribution, special indices are required to calculate process capability. This course teaches
Black Belt candidates the indices for non-normal process capability, and discusses how to transform non-normal data for use in standard statistical tests. It also examines the difference between continuous and discrete data, and the distributions used for
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Six Sigma Introduction 
...interest in
Six Sigma in recent years. But what is Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization's Six Sigma program. First, you will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements of the approach. You will
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Organizational Goals and Objectives 
Before a
Six Sigma project can be executed, organizational strategic planning goals and objectives must be defined. Determining selection of appropriate projects and choosing an effective improvement model are crucial tasks that help to ensure your company is pointed in the right direction. Performing risk analysis while avoiding pitfalls common to Six Sigma projects is also important to prevent
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Six Sigma and the Corporate Enterprise 
What exactly is
Six Sigma , and why is it important to your company? This course helps you to make that determination through a discussion of basic concepts underlying the Six Sigma philosophy. A broad overview is provided of the initial development of Six Sigma; Six
Sigma's uses in leading companies to date; the benefits to be realized by successful deployment, and the metrics and core
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Introduction to Product Management 
...interest in planning, forecasting, and marketing a product or product line? Are you new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically, you will learn about
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Code of Conduct - Doing Business 
This course enables you to identify areas of importance in business ethics and identify the topics of importance in data security. Compliance areas covered include honesty and fairness, anticompetitive conduct, insider trading, conflicts of interest, sanctions and trade embargoes, bribery, trade secrets, e-mail and
Internet use, consumer data privacy, and record retention. All employees within an
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Business Ethics - How We Do Business 
This course teaches you the ethical standards that govern honest and fair business conduct, the different types of anticompetitive conduct that violate US antitrust law, the guidelines for avoiding insider trading, and the rules to which management and employees must adhere to avoid conflicts of interest with the company. All employees within an organization, whether new hires or as a refresher
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Equal Employment Opportunity EEO 
Think about the last time you were in an interview. Did you pay attention to the types of questions being asked? If not, you may have offered or requested information prohibited under anti-discrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. In this course, you will learn the
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Family Medical Leave Act FMLA 
Have you or a family member ever been seriously ill and needed to take medical leave? Did your employer give you the leave you deserved without it affecting your job? It is essential to understand the law of the
Family and
Medical Leave Act (
FMLA) in order to protect yourself from losing your job or benefits. FMLA is only relevant to U.S. based employers and their U.S. based employees. In this
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IMS DC Programming I 
This course teaches new
IMS/DC developers to maintain existing systems, or develop new IMS/DC systems. The major components of the
IMS Data Communications environment, as well as retrieving input messages and sending output messages in an IMS/DC environment, are covered. Other areas of interest include the differences between conversational and non-conversational processing, using the
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IMS DC Programming II 
This course expands on the concepts developed in
IMS/DC Programming I, and further helps new IMS/DC developers to maintain existing systems or develop new IMS/DC systems. Areas of interest include
MFS features and facilities, terminal message switches, and program-to-program message switches. Some tips to debug your online application program, and some current and future trends in IMS/DC
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Large Systems Overview II 


This course continues with the basics learned in
Large Systems Overview I, and expands to further explain the world of large
IBM and compatible computer systems. It covers such areas of interest as data communications and networks, client/server architecture, and the
Internet and intranets. Anyone interested in data processing basics.
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CCNT Voice Over IP Essentials v6 0 
The goal of this course is to present the learner with a comprehensive introduction to
Voice over IP (
VoIP), its technology, benefits,
QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics,
Internet technology, and the benefits and applications of VoIP. It then moves on to cover
Gateways and their various functions, major issues involved in
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Home Networking with Windows XP 
Home networking is becoming increasingly important with the proliferation of PC home ownership, advancements in telecommunications technology and increase in teleworking and home business. Windows XP facilitates easy setup of a small network. This course introduces the concept of home networking, the technologies involved and the various possible topologies. It then covers planning and setup of a
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NetMeeting 
This course offers an overview of the functionality and features of
NetMeeting. Guidelines are given for managing calls, attending and hosting meetings, using audio and video, and using
Chat and
Whiteboard. Coverage is also given to file and program sharing procedures in NetMeeting. End-user with an interest in using
Microsoft NetMeeting.
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Microsoft Office OneNote 2003 
This course will introduce
Microsoft Office OneNote 2003 and cover its features, including organizing notes, side notes, note flags, and customizing stationery. A computer user who has some computer experience and has an interest in using Microsoft Office OneNote 2003 to organize their work.
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Using the Internet 
This
WestNet e-Learning module introduces
Web clients and how to use them. It also explores the differences between search methods and reviews data transfer methods and electronic mail.
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Paint Shop Pro 9 - Enhancing Your Images 
This course provides you with an overview of various tools available in
Paint Shop Pro. You'll learn how to automate repetitive tasks and process multiple images. In addition, you'll learn how to apply effects to add unique and creative effects to your photos. Moreover, you'll learn about using the brush, paint, and art media tools to enhance your photos. Finally, you'll learn about erasing and
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Paint Shop Pro 9 - Introduction 
This course introduces you to various elements on the
Paint Shop Pro main window. You'll also learn how to import photos into Paint Shop Pro and use the
Paint Shop Pro Browser window. You'll also learn about basic methods for enhancing, fixing, and improving photos. Finally, you'll learn about removing flaws from photos. This course is intended for home user with an interest in digital photography
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MusicMatch Jukebox 8 2 
This course will introduce the
Musicmatch software and its features and benefits. The course will describe the basic functionality of the software. It will also cover the steps of how to copy tracks from an audio CD, download music tracks from the
Internet, and launch the online radio. The other processes that will be covered include burning a disc, transferring music to a portable device, and
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Federal Government - Gifts and Conflicts of Interest 
This course provides an overview of the ethical conduct expected of federal employees. It lists regulations that control the exchange of gifts between employees and the acceptance of gifts from outside sources. It also discusses rules that regulate the activities of employees outside the office so as to avoid any conflicts of interest.
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Business Code of Conduct - Conflicts of Interest 
This course covers the fundamentals of conflicts of interest. It examines what constitutes a conflict of interest how such conflicts should be dealt with and what may be the potential consequences associated with conflicts of interest.
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Business Finance: Time Value of Money 
Business
Finance:
Time Value of
Money offers the student an overview of the information required to calculate the future and present values of individual cash flows ordinary annuities annuities due perpetuities and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates establish an amortization table and calculate payments on amortized
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Business Accounting: Accounting for Liabilities 
Business
Accounting: Accounting for
Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities how to manage those liabilities and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements as well as how to calculate the present
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