Internal - Training Resources

What's Your Competent Advantage? Are you experiencing challenges: * Communicating with your team members? * Determining your next career move? * Discovering what really motivates you? * Finding out where you fit within your company? What is your Competent Advantage? may be the program for you! Colette D. Ellis will lead an interactive session in which you ll explore your communication style, personal and professional  more...

Customer Service Excellence How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is external or internal, every interaction should be handled professionally, with respect, expedience and competence. Allow us to help you develop a service culture which will set you apart from the  more...

The Process Consultant: FROM FACILITATION TO INTERVENTION ...t increasing your success rate with helping your clients, internal or external. You will be placed in front of the emerging fact of organizations, that many, if not all of the ways in which it does things are not integrated. The people of the organization are understandably confused, and waste precious time, and precious money figuring out what to do, and especially, how to do it. You learn  more...

Practical Radiation Safety An introductory training videotape on the nature and characteristics of ionizing radiation and the methods and techniques used to keep radiation doses to individuals as low as reasonably achievable and to minimize the potential for accidental exposures. Topics included in the discussion are: * The nature and characteristics of ionizing radiation * Natural and man-made sources of radiation * Dose  more...

Trainer Masterclass Programme - Train the Trainer Description An intensive 3-day module for internal Trainers, designed to give participants a complete Trainer Toolkit and to enable them to present training courses in a professional and confident manner. Prerequisites ■ Prior to the course, participants must complete a Myers-Briggs Type Indicator (MBTI) questionnaire and attend a personal feedback session with the GP consultant  more...

Work Smarter ...flicting demands. On one side are your customers, both internal and external, who expect nothing less than razor-sharp performance, iron-clad deadlines and lightning-fast turnaround times. On the other side is your profitability, which rests on the ability of your business to control costs, maintain efficiencies through-out the system and keep your customer base growing. Keeping a  more...

Essentials of Organizational Development Many trainers and facilitators are increasingly becoming involved in more than delivering training events. More and more they are being asked to work with leaders and managers to help them intervene in the functioning of a group or organization to improve its performance. This workshop's purpose, designed with trainers and facilitators in mind, is to establish a foundational understanding of the  more...

Maximizing Interpersonal Relationships Program helps individuals strengthen relationship and the ability to influence positive outcomes in business (and personal) situations, using the Social Styles Model. Through greater versatility in interacting with others, participants are better able to communicate, influence and negotiate with diverse people within their organization. Participants receive feedback on their own Social Style  more...