Online Internal eLearning - Training Resources

Venture Creation in the 21st Century This course will examine business venture creation in a step by step process. This course looks at the process of new business venture creation in today`s global economy. Contributions of creativity, entrepreneurship and innovation will be examined in the process of setting up a venture (both internal and external). Textbook will be: "New Venture Creation", Timmons, Jeffry A., 5th Edition, 1999,  more...

Cisco CCNA Router Configuration Basics ...internal components of routers, information stored, LAN and WAN Interfaces, Router initialization, configuration, and management. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces you to the internal components of routers. You will learn about the information  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.  more...

Expert Purchasing Management ...etween being accountable for measurable results, pleasing internal customers, and ensuring that your purchasing staff improves its productivity, you may feel it is impossible to do a good job. After all, it isn't easy keeping up with evolving best practices, new technologies, and changing markets. But fortunately, there is a way for you to learn how to meet and exceed today's high standards for  more...

Computer Fundamentals ...mputers, the components of a personal computer (including internal components such as microprocessors) and how these components work together. The module also includes the knowledge and skills relating to computer storage as it applies to hardware?components like floppy and hard disks and performance as it applies to processor speed and memory. This course is offered by a State Accredited  more...

Build Your Own BIZ(tm) - Using Financial Statements Understand and utilize financial statements to help you measure how well your company is doing. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ(tm) - Customer Service That Sells ...internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Working with Your Customer s Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an  more...

Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your  more...

Writing a Marketing Plan Phase 1 This course will define the marketing plan, types of plans and outline the purposes for using a marketing plan. You will then get started on writing the plan by establishing objectives and working on introductory elements. Then, you'll complete a situational analysis that evaluates the overall market, industry, internal and competitive factors pertinent to your product or service. Finally, you'll  more...

Facilitating Meetings and Work Groups ... You will start by identifying different types of groups: internal, external, on going, single-purpose and their characteristics. By knowing whom you are going to be facilitating and the inherent group characteristics, you will be able to prepare for the meeting, establishing clear expectations and a realistic agenda. You can also determine if you are a match for this assignment, or if it would  more...

Excellence in Internal Customer Service In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning  more...

Working with Internal Customers ...the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially secure. Giving great service to your internal customers means that people you work  more...

Overcoming Internal Customer Service Problems ...internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the  more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the  more...

Professional Skills for Customer Service Agents As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering  more...

Managing Challenges in Customer Service During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all  more...

Cross-selling in a Customer Service Call If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient  more...

ITIL The Service Desk and Incident Management ...internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction.The delivery and support of IT services are divided into core processes within  more...

ITIL V3 - ITIL and the Service Lifecycle ...internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to ensure these capabilities are fully  more...

Writing a Business Case Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when  more...

Presenting Your Case Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It  more...

Essentials of Internal Consulting ...haps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This course addresses these questions. If it is a new role for you, it will  more...

Internal Consulting Skills ...internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas  more...

Establishing a Relationship with Internal Clients ...internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you.When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs clearly, in terms of  more...

A Workable Solution for Internal Clients ...internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to be seen as a "visitor" who  more...

Evaluating Internal Assignments So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned?And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

The Technical Professional as Internal Consultant Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...

Using Data as a Technical Professional Consultant ...arnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition, you will be analyzing the information, arriving at conclusions, and presenting your findings and recommendations to the internal client. This course  more...

Resistance and Technical Professional Consultants ...internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize resistance and deal with it appropriately to  more...

Corporate Culture Building the Service Foundation As the saying goes, "You can't create the cathedral before you build the foundation." That's why the first course in this Customer Service series focuses on building the foundation of good service. The buzz term is "Corporate Culture." It's not some rare disease, but your workplace "culture" can be positively or negatively infectious as it relates to customer service. In this course, you'll get  more...

Preparing a Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case,  more...

Intellectual Property and Proprietary Rights ...ill communicating the organization's identity or ideas to internal and external customers. But how does management perform this function effectively while keeping the law on their side? This course introduces management to the essentials of intellectual property and proprietary rights. It includes introductions to current copyright, trademark, patent, and trade secret laws and presents methods  more...

Working for Your Inner Boss Personal Accountability ... who works must also answer to an inner boss, a personal, internal voice that provides guidance on whether a job is worth doing and whether it is done well. Accepting personal accountability for your work means your inner boss sets demanding standards and that you're willing to commit to meeting those standards and answer for the results of your work. In this course, you'll learn how to listen  more...

Performance Reporting and Stakeholder Management ...onsible for distributing information to all stakeholders--internal and external--concerning all project management knowledge areas. In this course, learners will be given an overview of performance reporting and managing stakeholders. They'll be introduced to best practices outlined in "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the  more...

Communications Planning and Information Distribution ...onsible for distributing information to all stakeholders--internal and external--concerning all project management Knowledge Areas. In this course, learners will be given an overview of project Communications Planning and Information Distribution. They'll be introduced to best practices outlined in the Project Management Body of Knowledge (PMBOK?? Guide) -Third Edition, published by the Project  more...

Advanced Project Leadership - Bringing Home the Value Advanced Project Leadership: Bringing Home the Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a  more...

Exchange Server 2003 Security Implementation To outline some of the tasks for configuring Exchange Server 2003 to deal with internal and external security threats  more...

Firewalls and Access to Internal Resources with Microsoft ISA Server 2000 To describe securing the ISA server and explain publishing  more...

Access Configuration in ISA Server 2004 To demonstrate how to enable access to Internet resources and to configure access to internal resources  more...

What to Consider When Hiring Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment  more...

HR s Strategic Role in the Organization HRCI SPHR ...t occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and  more...

Managing for Asset Control Every company must take actions to safeguard, control, and manage the assets it owns. As a business manager, it's your responsibility to set up policies and procedures to safeguard your company's assets--especially cash assets. In this course, you will learn about cash transactions, inventory control, and accounts receivable management. These lessons will provide you with the knowledge and skills  more...

Cost Accounting Decisions ...d nonfinancial information to business managers and other internal decision makers of an organization. This course examines how cost accounting information is gathered, and how it is used by business professionals to make effective decisions. Topics such as Cost-volume-profit (CVP) Analysis, Standard Costing and Variance Analysis, and Activity-based Costing (ABC) will provide you with the  more...

The Ins and Outs of Capital Budgeting Capital budgeting is an essential part of every company's financial management. It involves examining investment assets and deciding whether or not those assets will achieve the company's desired returns over an extended period of time. To effectively manage your company's finances, you must evaluate a number of factors in making investment decisions.This course will explain what a capital budget  more...

Overview of Managerial Accounting ...d nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and managerial accounting approaches will provide you with the  more...

Accounting for Cash Control Businesses operate on cash and strive to earn it. Cash can be defined as dollars and coins, checks, vouchers, and money orders. Accounting procedures are established to ensure that cash receipts and cash disbursements are protected. This course explores the accounting methods for internal control of cash such as petty cash, bank reconciliation, and payroll. Understanding the processing, recording,  more...

Introduction to Auditing Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will  more...

Introduction to Internal Auditing Surprises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end. Specifically, you will learn how to plan and  more...

Principles of Internal Auditing This course will take you to the heart of internal auditing, and provide you with a solid foundation of knowledge and skills. You will learn about the issues, applications, and management strategies relating to the internal audit. You will also learn techniques for taking corrective action and wrapping-up an audit.  more...

Principles of External Auditing The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can expect to develop a solid understanding  more...

Challenges of the 21st Century ...with the changing times. It must grow and change based on internal factors that are prevalent in one time, and obsolete in the next. The 21st century brings its own unique set of challenges that leadership must accommodate. In this course, you'll learn how evolving work environments affect leadership. You'll explore the implications of 21st century trends like virtual employees and portable  more...

Executive Level Leadership - Leadership and Communication Executive Level Leadership: Leadership and Communication addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations.  more...

C Programming for the Microsoft NET Platform Part 4 ...e class constructor. • Identify characteristics of internal access. • Identify the syntax of an internal class. • Identify characteristics of aggregation. Audience The intended audience for this course are individuals involved in programming in C, C++, Microsoft Visual Basic or Java and wish to program in C#. They are involved in developing enterprise business  more...

C Programming for the Microsoft NET Platform Part 4 ...e class constructor. • Identify characteristics of internal access. • Identify the syntax of an internal class. • Identify characteristics of aggregation. Audience The intended audience for this course are individuals involved in programming in C, C++, Microsoft Visual Basic or Java and wish to program in C#. They are involved in developing enterprise business  more...

Oracle PL SQL Database Programming ...e properties of a LOB datatype. Identify the features of internal LOBs. Identify the features of external LOBs. Match the subprograms of the DBMS_LOB package with their uses. Identify the features of using SQL to create, insert, update, select, and remove LOBs. Unit 3: Managing Subprograms and Packages Duration: 2 Hour(s) Identify the steps involved in managing subprograms using  more...

GroupWise 5 5 Admin Part 3--System Maintenance ...bjects. Identify accounts, page options, nicknames, and internal entities. Identify renaming and moving GroupWise mailboxes. Identify database maintenance. Identify database maintenance issues, database maintenance, and Standalone GroupWise Check. Identify client maintenance. Identify scheduling maintenance events, and maintaining directory store databases. Identify backing up  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat ...aming strategy. Identify the considerations for using an internal private naming strategy. Identify the implications of using a delegated subdomain name for the internal network. Identify the implications of retaining a single DNS domain name for both the private and public networks. Identify the implications of creating a separate DNS naming strategy. Identify strategies for integrating  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat Course Overview Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 1: Naming and Delegation Strategy is the first course in this series. Its focus is showing the learner how to analyze company's organizational requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming  more...

Lotus Domino R5 Sys Admin Part 2 Replication Mail Routing Basics Strategies Course Overview This is the second course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to identify the significance of replication in Domino R5 network administration and select the appropriate replication topology in a given situation; and sequence the steps of mail routing in  more...

Windows NT Server 4 0 Installation Configuration- Part 1 ...le Transport protocol on a Windows NT Server. Modify the internal network number. Add frame types to network adapters. Enable RIP routing. Configure the protocol bindings for the Data Link Control (DLC) protocol. Configure the AppleTalk protocol on a Windows NT Server. Install and configure multi-protocol routing to server as Internet router, DHCP Relay Agent and IPX router. Configure  more...

Windows NT 4 0 Core Technologies Support - Part 3 Course Overview This is the third course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The curriculum imparts the skills necessary to install, configure, customize,  more...

Oracle Form Builder R6 Writing and Debugging Code Course Overview This course is the third in a six-part Oracle Developer series that is based on Oracle Developer Release 6. In this course learners will create and control alerts, debug PL/SQL code, and process queries in form modules. In addition, the course will cover transaction processing, Form Builder application customization, and writing flexible code. L earn To: Identify the  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery ...ods to enable parallel recovery activities. Identify the internal activities involved in the parallel recovery operations. Identify the situations when considerations must be taken for Read-Only tablespace recovery. Identify the methods to recover from loss of control file. Identify the situations in which a DBA is confronted with recovering or recreating control files. Identify the  more...

Oracle8 Database Administration - Manage an Instance ... a NT platform by using the ORAPWD80 utility. Change the internal password by using the ORADIM80 utility. Identify the uses of the parameters included in the parameter file. Identify the rules that govern the parameters specified in the parameter file. Identify the essential parameters for a parameter file. Identify the commonly modified parameters of a parameter file. Identify the tasks  more...

Oracle Form Builder Writing and Debugging Code Course Overview This course is the third in a six-part Oracle Form Builder series that is based on Oracle Developer/2000 Release 2. This course will help participants learn to create and control alerts, debug PL/SQL code, and process queries. In addition, transaction processing, Form Builder application customization, and writing flexible code will be covered. L earn To: Identify the  more...

Introduction to E-Commerce ... of intranets and extranets in e-commerce. Identify the internal benefits of e-commerce to a business enterprise. Identify e-commerce customer service issues. Identify the benefits of business-to-business e-commerce. Identify the benefits of business-to-consumer e-commerce. Identify e-commerce communication technologies. Identify types of digital products. Unit 2: E-Commerce  more...

SAP R 3 v4 x MM Inventory Management ...sues Duration: 1 - 2 Hour(s) Without Reservation. Internal Stagings. Goods Issue for a Cost Center. Goods Issue Items. Checks. Reservations. Planning Reservations. Manual Reservations. Reservation Items. Matchcode Search. Checking the Reservation. Goods Issue with Reservation. With Reference to Document Types. With Reference to a Reservation. Document Search. Unit 4:  more...

SAP R 3 SD Overview and Master Data ...ational structures. External organization of sales. Internal organization of business. C ontent Emphasis Skills-Based A udience This course has been primarily designed for employees working within: management, logistics, and sales, using the modules sales support, sales, shipping, billing and Sales Information System. The course is also appropriate for R/3 Business  more...

SAP R 3 v4 0 Investment Management - Overview ...ith investment programs (structure, planning and budget), internal orders, investment procedures (characteristics, master data, postings, accounts receivable, depreciation, settlement), and the information system (research, planned values and budget values). L earn To: Create and editing program definitions. Create and editing program positions. Editing and displaying program  more...

SAP R 3 CO Cost Object Controlling ... also covered. The course gives employees, working within internal accounting , the essential skills to carry out tasks within cost object controlling, dealing with all the costs related to the production process and important for product cost calculation. L earn To: Product cost planning. Cost control. Product cost controlling. Create orders. Create master data. C  more...

SAP R 3 v3 0 Information Systems within FI ...s course is intended for Project Team members, Key Users, Internal SAP Trainers and end users working in external accounting. Users will typically be involved in: Management of external accounting; Cost center and budgetary controlling; Accounts Receivable/Customer Credit management; Accounts Payable; G/L Accounting. Participants should have completed the following courses: 13033: Working with  more...

Brand Management Integrated Marketing Brand Management: Integrated Marketing gives you information about integrated brands. The program provides you a process for integrating a brand throughout your company. Additionally, the program defines brand diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for  more...

Consulting Skills Building Consulting Relationships ...om a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine the need for a consultant. Match the roles that consultants adopt with their  more...

Consulting Skills The Consulting Process ...port. Audience The target audience for this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4  more...

Consulting Skills Serving as an Internal Consultant ...Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants. Follow the steps for selling  more...

Strategic Management Analyzing Strategic Options ...ompany's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors, such as industry trends and competition. Learn To Identify reasons to conduct a strategic analysis. Recognize the definition of a strategic audit. Review the  more...

Oracle 11i10 Project Foundation Fundamentals Part 2 ...oss charge implementation options. Identify features of internal billing implementation options. Unit 3: Page Layouts Identify different types of page layouts. Identify the types of information displayed in predefined sections used in page layouts. Identify features of configurable sections used in page layouts. Identify the steps to configure a page layout. Unit 4:  more...

Oracle 11i10 Order to Cash Order Creation Setup ...internal orders, and drop shipments. The course also describes the options for scheduling, booking, copying, and importing orders. In addition, this course covers the essential and optional steps for setting up a sales order. Learn To: Identify key issues in working with a Blanket Sales Agreement (BSA). Create a Blanket Sales Agreement (BSA). Identify features of internal  more...

Windows 2000 Planning Implementing Active Directories - Part 1 ... the security features of Active Directory. Identify the internal architecture of Active Directory. Identify the functions of the Directory Service module components. Identify the internal logical architecture of Active Directory. Unit 2: Active Directory Naming Duration: 1 - 2 Hour(s) Identify the features of the object naming and name resolution options in Active Directory.  more...

Business Code of Conduct Confidentiality Company Assests ...of confidentiality breaches. Learn To: Identify internal and external breaches of confidentiality. Identify consequences of breaching confidentiality. Identify measures for protecting confidential information. Audience: All employees within large to mid-size organizations who are required to review and understand general Business Code of Conduct policies. Deployment:  more...

Building Scalable Cisco Internetworks Part 4 ...tions when creating fully meshed TCP sessions between all internal Border Gateway Protocol (IBGP) neighbors. Identify the basic commands to configure a BGP environment. Identify the commands to set the next-hop address. Identify the benefits of creating BGP peer groups. Identify considerations when using Border Gateway Protocol (BGP) synchronization. Sequence the steps that Border  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...planning guidelines based on the security requirements of internal users. Identify the security planning guidelines based on the security requirements of external users. Identify the security planning guidelines based on the cost of operations. Identify the security planning guidelines to be considered for accommodating the growth plan of an organization. Identify the appropriate security  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...planning guidelines based on the security requirements of internal users. Identify the security planning guidelines based on the security requirements of external users. Identify the security planning guidelines based on the cost of operations. Identify the security planning guidelines to be considered for accommodating the growth plan of an organization. Identify the appropriate security  more...

Windows 2000 Dir Services Infrastructure--Part 1 Active Dir Install ...atures of Active Directory. Identify the features of the internal architecture of Active Directory. Identify the components of the Directory Service Module. Identify the features of the internal logical architecture of Active Directory. Unit 2: Domain Name System (DNS) Server Duration: 2 - 3 Hour(s) Identify the features of the object naming and name resolution options in Active  more...

Advanced Project Leadership Bringing Home the Value ... project managers will learn about the characteristics of Internal, Client and Research and Development Projects and how the valuation techniques apply to each. Learn To: Identify the value types in a project. Identify characteristics of monetary value. Identify characteristics of nonmonetary value. Identify the three basic business strategies. Identify how each business  more...

Consulting Skills Series The Consulting Skills Series includes the following courses: Consulting Skills: Building Consulting Relationships Consulting Skills: The Consulting Process Consulting Skills: Serving as an Internal Consultant To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

XML Building XML-Based Web Applications Part 2 ...ntify features of entities. • Identify features of internal entities. • Match categories of external entities with their features. • Identify features of conditional sections of a DTD. • Identify origins and features of XML Schemas. • Identify features of the World Wide Web Consortium (W3C) Recommendation for the XML Schema Definition (XSD) language. •  more...

XML Building XML-Based Web Applications Part 2 ...ntify features of entities. • Identify features of internal entities. • Match categories of external entities with their features. • Identify features of conditional sections of a DTD. • Identify origins and features of XML Schemas. • Identify features of the World Wide Web Consortium (W3C) Recommendation for the XML Schema Definition (XSD) language. •  more...

Balanced Scorecard Implementing In Balanced Scorecard: Implementing the Balanced Scorecard, you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map  more...

Advanced Project Leadership Organization Strategy Business Needs ...y. Identify the strategies that company use. Identify internal and external resources to determine company strategy. Identify the process of determining company strategy. Identify the need for Project Charter. Identify the need for Statement of Work. Identify the key questions to ask when preparing a strategic Project Charter. Identify the method for analyzing and matching  more...

EnjoySAP What s New in Release 4 6 The Computer Based Training course (CBT) Enjoy SAP What's New in release 4,6 aims to provide all the employees of your company, who want to learn more about the new interface Enjoy SAP with an overview of it's handling, features and functions. The trainee will learn about the new features and functions of this release using a number of examples taken from the R/3 Basis system and cross-application  more...

SAP R 3 v4 6 CO Cost Center Acct Master Data ...omizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o Master Data. o Create and Changing Cost Elements. o Master Data Groups. o Create and Change Cost Centers. o Create and Change Activity Types. o Maintaining Statistical Key  more...

A 2003 Part 2 Install Troubleshooting ...w to configure Bus Architecture. Participants learn about internal and peripheral device installation and upgrade. Finally, guidelines for problem isolation, diagnostics and troubleshooting are taught. Learn To To identify the components required for Plug and Play (PnP) technology to work. To sequence the steps to install an expansion  more...

CompTIA Server 2005 Hardware Operating System Install ...stallation Identify the best practices for installing internal devices. Identify the best practices for installing external devices. Identify the rules for configuring Small Computer System Interface (SCSI) devices. Identify the key aspects of the Power-on sequence. Identify the key aspects of developing server management plans. Unit 2: Configuration of Servers Identify the  more...

Stress Management Fundamentals for Employees ...ships. Recognize sources of personal stress. Identify internal sources of stress. Identify the common responses to stress. Understand strategies to reduce stress. Unit 3: Making Internal Changes Recognize lifestyle changes that can reduce stress. Identify strategies for improving attitude. Identify strategies for effective time management. Understand how using SMART goals  more...

SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings ...omizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On Access Options. o Basis. o Organization. o The CO Module in the SAP R/3 System. o Enterprise and Cost Accounting Structure Customizing. o Controlling Area o Basic Data. o Number Ranges for CO Documents. o  more...

SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc ...Centers, allocations and reports that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o Account Assignments and Screen Variants. o Automatic Account Assignment. o Screen Variants. o Periodic Allocations. o Periodic Allocations: Setting up Cycles. o Periodic  more...

SAP R 3 4 6 CO Cost Center Acct Periodical Allocation Reports The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your  more...

SAP R 3 4 6 CO Cost Object Controlling ...O Cost Object Controlling gives employees, working within internal accounting, an overview of tasks within cost element accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to SAP R/3 4.6's fundamental features; explaining how to log on to the system as well as navigating around the  more...

Business Accounting Accounting for Assets ...l business. • Implement an internal control system to manage cash. • Implement an internal control system to manage inventory. • Calculate the new depreciation on an asset with capital expenditure improvements. • Identify the time period over which intangible assets are  more...

Financial Statements Reading Analyzing an Annual Report ... • Choose the purpose of an internal control report. • Analyze financial data using the duPont equation. Audience Managers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...telligence. Identify ways to solve internal problems. Apply the LISTEN process in a team setting. Simulation Overview: In this simulation, you will be meeting with Bruce Madison, Marcus Robinson, and Robin Carlson, three of your employees in Icon's Quality Assurance Department. Your team has been widely  more...

Excellence in Service Fundamentals for Employees ...satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between supporting your internal team and how it positively enables you to exceed your external customer's expectations. Learn To: Understand the importance of customer service, including how to develop loyal customers and maintain a positive attitude while  more...

Recruiting Retention Staffing Your Organization Recruiting and Retention: Staffing Your Organization offers the student an overview the benefits of forecasting human resource needs and using a job analysis to create a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job  more...

Succession Planning Successors Plan Evaluation Planning Tools ...ons and Planning Tools you will learn about utilizing the internal labour bank of an organization, and you will learn guidelines for using promotion policy and internal development strategies. The course also focuses on evaluation of the Succession Plan, how vital this is both for the success of the plan and encouraging strategic support for the plan. Guidelines on evaluation strategies are  more...

Six Sigma Managing Six Sigma Projects ...vities. Identify how to develop an internal support network. Identify ways of transforming staff functions. Simulation Overview: In the simulation at the end of this unit, you will meet with Stephen Johnson, a Product Manager with Icon International, to discuss his concerns about the proposed quality  more...

Business Problem Solving Critical Thinking Info Analysis ...ation at the end of this unit, you are a candidate for an internal project management position at Icon. Because this position is very important and will require extensive problem solving skills, each candidate is going through a number of interviews designed to test his or her competencies. In this meeting, Dean Kramer will ask you a number of questions designed to test your knowledge and  more...

Facilitation The Effective Facilitator ...ing a meeting. Differentiate among internal and external facilitators. Simulation Overview: In this simulation, you will meet with Nathan Iverson, Amanda Douglas, and Mike Becker, three of Icon's Account Executives. Your department's revenues have been declining steadily over the last six months. The four of you are  more...

Total Quality Management Principles ... Recognize aspects of the relationship between internal and external customers. Identify five quality checkpoints for customer satisfaction. Recognize how to develop a customer needs map. Identify the four stages of team development. Identify ways to manage team conflict.  more...

ISO 9001 2000 Overview of Standards ... Identify the steps for conducting a dummy internal compliance audit. Identify the arrangements for a certification audit. Identify requirements for maintaining ISO 9001: 2000 registration. Simulation Overview: : In this simulation, you will meet with Carla Jackson, Director of Quality  more...

Business Ethics Organizational Ethics ...as steps for developing a code of ethics and executing an internal ethical audit. You will also learn the four categories of corporate social responsibility and steps you can follow when social responsibilities clash. Learn To Demonstrate the principles for highly effective firms. Identify the steps in creating a corporate code of  more...

ISO 9001 2000 The Auditing Process In ISO 9001:2000: The Auditing Process you learn about the fundamentals of the auditing process for ISO 9000: 2000. It explains the basic audit procedures and requirements as well as the importance of starting and closing the audit in the correct fashion. Learn To Identify features of a quality audit. Identify features of an audit  more...

Advanced Project Mgmt Managing Accelerated Projects ...ployees who have been specifically chosen to enter a new, internal project management training program. This long-term program is intended to expose you and to a wide variety of project management subjects in the hope that you will all be qualified to lead important projects for the company in the future. In this session, you will meet with Jessica Stone, who will ask you questions about  more...

Operations Management Fundamentals of Operations Management ...es that affect processes. Evaluate internal forces that affect processes. Identify the types of quality management tools. Identify the types of quality management tools. Simulation Overview: In this simulation, you will meet with Nancy Hurst and Dean Kramer to analyze the  more...

SAP R 3 CO Cost Center Acct Organization Basic Settings ...omizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Cost Center Accounting in R/3. o Company and Cost Accounting Structure. o Customizing. o Basic Data. o Number Ranges for CO Documents. o Customizing Master Data. Audience The following audiences are targeted: All personnel managing or contributing to cost and profit controlling  more...

SAP R 3 CO Cost Center Acct Master Data ...omizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Master Data. o Create and Changing Cost Elements. o Master Data Groups. o Create and Change Cost Centers. o Create and Change Activity Types. o Create and Change Statistical Key Figures. Audience All personnel managing or contributing to cost and profit controlling activities using  more...

SAP R 3 CO Cost Center Acct Settings for Periodical Processing ...Centers, allocations and reports that are used in R/3 for internal accounting tasks. Learn To: o Use Account Assignments and Screen Variants. o Make use of Automatic Account Assignment. o Set up Screen Variants. o Handle Periodic Allocations. o Periodic Allocations: Setting up Cycles. o Periodic Allocations: Cost Element Percentage Method. Audience The following audiences are  more...

SAP R 3 CO Cost Center Acct Periodical Allocation Reports ...al postings. o Transaction-Based Transfer Postings. o Internal Cost Allocation. o Statistical Key Figures. o Periodic Allocations: Posting, Distribution, Assessment. o Periodic Allocations: Imputed Cost Calculations. o Reports. o Basic Settings for Reporting. o Standard Reports. o Report Selection and User Tree. o Accessing and Navigating Standard Reports. Audience All  more...

Executive Level Leadership Leadership Communication ...program also addresses the marketplace, governmental, and internal variables that affect daily operations. Learn To Identify the five communication networks. Identify the pitfalls to using communication networks. Identify five strategies to gain information. Apply criteria to  more...

Web Site Security Internet Intranet Management Policies ... Learning Time: 6-8 hours Objectives: Unit 1: Internal Security Strategies and Tactics Match the physical access barrier with the security risk it prevents. Match the management safeguard for a LAN with its function. Identify the safeguards that establish employee accountability for physical access to a LAN. Match the tactic that prevents an electronic threat to a network  more...

Business Code of Conduct Ethical Responsibility ...nd employees. identify effects of ethical behavior on the internal constituencies of a company. identify effects of ethical behavior on the external constituencies of a company. identify features of a corporate code of conduct. identify issues that a corporate code of conduct addresses. identify guidelines for implementing a corporate code of conduct effectively. Learn To: Identify  more...

Oracle Database 10g PL SQL Fundamentals Part 3 ... features of Large Objects (LOBs). Identify features of internal Large Objects (LOBs). Identify features of Binary Files (BFILEs). Identify tasks involved in managing Binary Files (BFILEs). Identify features of migrating data from the LONG data type to the Large Object (LOB) data type. Identify features of the DBMS_LOB package. Identify the code to work with Large Object (LOB)  more...