Online International eLearning - Training Resources

CompTIA A+ 2009 ...ded by today s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as security,  more...

Write a Marketable Script in 10 Weeks with Final Draft (Latest Release) Learn how to produce a "marketable" script bundled with award wining Final Draft Software The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts in a minimal amount of time. The instructor of this course is a seasoned scriptwriter who has a successful history of  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding ...ach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural Coding System (CPT). You will learn the three of levels of the CPT coding system and how they affect claims reimbursement. You will learn about the different chapters and how they pertain to various parts of the human anatomy. We will explore  more...

Technical Communication Industry Certificate - Mastery Level ... study. The administrative fee is $39.00 Domestic, $49.00 International What are the advantages of taking this course online? Always accessible?on demand?single login?easy to manage?work at your own pace?these are just a few of the many advantages. What about Financing my course of study? Financing is available. A down payment of $350.00 with low monthly payments is all that is needed to get  more...

Taking Off In Travel - Instructor Led This course provides an overview of the basics of the travel industry and career opportunities available. Enjoy a fun, realistic presentation of: air travel, car rentals, hotel accommodations, rail travel, tours, and cruises. Group travel, incentive travel, meetings and conventions, in-bound tourism, international travel and niche travel are also discussed. There will be opportunities for learning  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...g, Refrigeration and Air Conditioning Institute of Canada International Association of Electrical Inspectors National Association of Home Inspectors Ontario Association of Home Inspectors Ontario Building Envelope Council Ontario Plumbing Inspectors Association Professional Engineers of Ontario Greater Toronto Home Builders' Association Note: By Industry-Based we mean that industry recognizes  more...

NETS`S - National Education Technology Standards for Students ...hnology Standards for Students (NETS?S), developed by the International Society for Technology in Education (ISTE), defines the technology standards for students. From basic operations and concepts to social, ethical, and human issues to technology research tools, and more, many topics are covered that will help students with the technology skills needed to be successful in life. This  more...

NETS`T - National Education Technology Standards for Teachers ...hnology Standards for Teachers (NETS?T), developed by the International Society for Technology in Education (ISTE) and being adopted by the National Council for Accreditation of Teacher Education (NCATE), defines the fundamental concepts, knowledge, skills, and attitudes for applying technology in educational settings. All candidates seeking certification or endorsements in teacher preparation  more...

ISO 9001:2000 General Employee Training ...01:2000 General Employee Training) ISO 9000 has become an international reference for quality management requirements in business-to-business dealings, and can be applied to any organization regardless of: Size Industry/Product/Market Whether its manufactures a product or provides a service Whether it is a business, a public administration, or a government department. The organization's scope  more...

Fares and Tickets International - U.S. - Instructor Led International air travel has expanded exponentially in the past decade and promises to continue to grow. This course will provide you with the skills required to meet the needs of your international air travelers.  more...

Fares and Tickets International - Canadian International air travel has expanded exponentially in the past decade and promises to continue to grow. This course will provide you with the skills required to meet the needs of your international air travelers.  more...

Conducting Business in Latin America ...o conduct business in the region and market themselves to international businesses. Conducting Business in Latin America Welcome to Conducting Business in Latin America! As business interaction between the United States and Latin America continues to increase, so does the demand and opportunity for individuals who understand this unique region and can successfully conduct business there. Latin  more...

Comprehensive Medical Coding Training ... are copyrighted by the American Medical Association. The International Classifications of Diseases (ICD-9) is the codebook with the problems (diagnoses) numerically assigned. These books are included in the course. A medical dictionary is required and may be purchased from any book store. Our Professional Edge Medical Coding Training Program will provide everything needed to learn to code  more...

Basics Of Smart International Procurement ...international procurement and don t know where to begin? International procurement is a challenge. Buying internationally is much more complex than buying domestically. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials.  more...

AS9100 Aerospace Standard General Employee Training ...100 is a quality management system (QMS) developed by the International Aerospace Quality Group, or IAQG. Many suppliers to the aerospace industry are required to have AS9100 Registration. This course provides a basic understanding of AS9100: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it  more...

Advanced Certificate in Technical Writing A Certificate Program that allows students to engage in a robust course of study that they create and that is specific to their individualized learning needs. Students enrolled in this program will be able to choose from over 20 different topic areas specific to Technical Report Writing and work with a seasoned Senior Technical Writing Practitioner/Educator who will serve to help guide and  more...

Accounting In An Hour ...such a hit with employees at companies like Pitney Bowes, International Paper, Canon, Harrah?s Entertainment, and Cendant. In a matter of minutes, Accounting In An Hour demystifies financial statements, helping you quickly understand how a company makes and loses money and how assets and liabilities are recorded. If you?ll invest just sixty minutes in this course, you?ll not only think about  more...

5S TRAINING ...ion and quality management with McDonnell Douglas, Morton International, and Autoliv. Additionally, Eric has worked as a consultant to numerous organizations in a variety of industries, including aerospace, automotive, electronics, food processing, and fabrication. Eric is an accomplished trainer and coach to managers, supervisors, and team leaders in operational settings. He gains instant  more...

7 Steps to A Lot More Sales ...on Partnerships within the Department of Commerce and the International Guild of Professional Consultants to certify over 2000 members in marketing and sales consulting expertise. The system was recently included in the on-line learning management systems of Dell and IBM computer. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete  more...

The Impact of Culture on Communication Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden.Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in  more...

The Art of Global Communication Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the  more...

Improving Your Cross-cultural Communications Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural  more...

Business Travel Safety - International Travel In ''Business Travel Safety: International Travel,'' you will learn how to make travel preparations and international travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in foreign countries.  more...

Tables Accessibility and Standards in Dreamweaver CS3 When designing a site, it's important that your content is structured in an intuitive and accessible manner. Creating a site layout based on tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure a site using tables, and examines creating and manipulating tables, layout modes, and working with tabular data. Building an accessible web site  more...

Overview of Project Managing a PRINCE2-aligned Project ... methodology. The PRINCE2 methodology is recognised as an international standard for process-based project management. It is a widely used method for project management that has expanded beyond its origins in the UK public sector. This course covers the foundations and principles and is designed to assist learners as part of their preparation for the PRINCE2 Foundations exam. The contents of  more...

Core Concepts in Business Analysis Business analysis is a set of knowledge, tasks, and techniques used to identify business needs and determine solutions to business problems. These solutions can be the specific development of a new system component or, more significantly, the redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners  more...

Enterprise Analysis and Making a Business Case Enterprise analysis is a key knowledge area in the practice of business analysis. During enterprise analysis, the business analyst identifies business opportunities, builds a business architecture framework, and determines the best project investment path for the enterprise. From this, the business analyst puts forward a business case, which provides an overall justification for the project. In  more...

Introduction to Requirements Planning Business analysts must plan and closely manage requirements for projects in accordance with existing standards in their organizations. They must identify key roles and stakeholders, decide on a work division strategy, identify requirements activities and requirements risk, and manage project scope. This course will examine the requirements planning and management knowledge area of business  more...

Requirements Planning and Management Business analysts must plan and closely manage requirements for a project in accordance with existing standards in an organization. First, they must identify key roles and stakeholders and decide on a work division strategy. Then, they are ready to handle a key aspect of the business analyst role - that of working with requirements, which is the focus of this course. Working with requirements  more...

Eliciting Requirements Requirements elicitation is the gathering or ? "drawing out" ? of system requirements. This is done by communicating with users, customers, and any other stakeholders in the development of a system. It is a pivotal knowledge area of business analysis and, as such, the business analyst must be able to elicit requirements that are complete, clear, correct, and consistent. In this course, learners  more...

Analyzing Requirements Using Models There are various types of solution development methodologies that a business analyst must consider when modeling software or business systems. These approaches include business process, object-oriented, and structured analysis methodologies. Though the decision of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the  more...

Refining and Documenting Requirements Once business analysts model the behavior, processes, and usage of a solution to a business problem, they must analyze and document the requirements. To do so, they must compile accurate definitions and descriptions of the solution to allow the project team to correctly implement it. This course will examine how to refine user and functional requirements, quality of service requirements,  more...

Communicating and Implementing Requirements A business analyst expresses the output of a requirements analysis and documentation phase by presenting, communicating, and gaining approval of the requirements from project stakeholders. Once this solution design is agreed upon, the business analyst assists with detailed design work, testing and quality assurance activities, and supporting solution implementation. This course will explore  more...

International Finance ...gate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide which financial products and instruments will allow you  more...

Lotus Domino R5 Development Part 8 Application Architecture ...e methodology for maintenance, distribution, upgrade, and internationalization of an application. L earn To: Identify the components of application architecture and the layers of security supported by Domino. Identify the methodology for maintenance, distribution, upgrade, and internationalization of an application. C ontent Emphasis Skills-Based A udience This course  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...lligence. Identify the benefits of international competitive intelligence. In a meeting, incorporate into the discussion comments about the benefits of international competitive intelligence. Simulation Overview: In this simulation you will meet with Susan Darnell and Dean Kramer. Both are Project  more...

Oracle 11i10 Order to Cash Manage Order Updates Order Inquiry ...o holds. Apply holds. Identify characteristics of the International Trade Management (ITM) Partner Integration feature. Release holds. Identify tasks for managing credit checking. Identify key concepts related to canceling orders. Identify key concepts related to closing orders. Identify options for purging an order. Unit 2: Order Inquiry Identify tasks that you can perform  more...

A 2003 Hardware Part 1 Devices System Components ...To identify the features of Personal Computer Memory Card International Association (PCMCIA) cards. To identify types of portable power sources. Audience This is an entry-level audience that want to pass the A+ Core Hardware (2003) Examination or that have a strong interest in PC hardware. Participants come from a broad spectrum of experience. Typical job roles  more...

International Business Essentials The Global Business Environment ...International Business Essentials: The Global Business Environment gives students an overall view of how the global environment operates, how culture affects international business, and helps students become familiar with foreign exchange. The program covers various cultural orientations, teaches students how to apply foreign exchange rate equations, and offers cultural overviews of Africa,  more...

International Business Essentials Series The International Business Essentials Series includes the following courses: International Business Essentials: The Global Business Environment International Business Essentials: Succeeding as a Global Manager International Business Essentials: Conducting Business in Europe To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

International Business Essentials Succeeding as a Global Manager ...International Business Essentials: Succeeding as a Global Manager offers students an overall view of how to organize the global enterprise, how to recognize global management success factors, and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market, how to accomplish successful internationalization, and how to solve problems and  more...

International Business Essentials Conducting Business in Europe ...International Business Essentials: Conducting Business in Europe offers students an understanding of how to conduct business successfully in Germany, France, and Great Britain. The program covers historical, political, and religious characteristics of these countries, how to negotiate successfully in Europe, how to successfully communicate, and how to conduct effective meetings and  more...

Career Development Professional Networking ...e for a meeting with Drew Canfield, the Vice-President of International Marketing, who is currently working in England. Unit 2: Seeking Career Guidance (0.5 - 1 hour) Differentiate between the necessary credentials for a mentor and a coach. Determine necessary credentials for a mentor and a coach. Identify steps of the  more...

Business Travel Safety Series The Business Travel Safety Series includes the following courses: Business Travel Safety: Domestic Travel Business Travel Safety: International Travel Business Travel Safety: Forming a Corporate Travel Safety Program Business Travel Safety: Safety Measures for Travelers To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Moving from Technical Professional to Mgr Series Getting Started ...ion Overview: You are the Director of Development at Icon International. You are co-chairing a three-month review of Junior IT Manager, Matt Green with Katherine Cavanaugh, Senior IT Manager. You are concerned that Matt's team won't meet the IT departmental quarterly target of developing new software for the development team. Matt has mentioned privately to you that he's worried about how he  more...

Business Travel Safety Domestic Travel ...view: In this simulation, you are a Sales Manager at Icon International. Walter Jenkins, a new Account Executive in your department, is preparing for his first out-of-town sales call. Walter is a recent college graduate, and this will be his first trip as an Icon employee. As his manager, it is your responsibility to make sure that Walter is prepared for his trip and comfortable with the  more...

Business Travel Safety International Travel ...International Travel,'' you will learn how to make travel preparations and international travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in foreign countries. Learn To  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...epare for this increase in travel, and in light of recent international emergencies, it has been decided to develop a travel safety program. You are meeting with Robin Carlson, a Human Resources Specialist, Dean Kramer, a Health and Safety Officer, and Bryce Drew, a Human Resources Assistant to develop a travel safety program for Icon. In this meeting, you need to follow the four steps to plan  more...

Business Travel Safety Safety Measures for Travelers ...you will meet with Robin Carlson, a HR Specialist at Icon International. You have just been employed as a Sales Manager in Icon and as the position requires a large amount of traveling Robin wants to be sure you have a good understanding of travel safety and the precautions a traveler needs to take. She will ask you a number of questions in relation to travel guidelines for women and safety for  more...

CCNT Basic Telecommunications v6 0 Part 1 ...ions types with their definitions. Identify features of International Telecommunications. Match network structure components with their features. Match network provider types with their services. Identify features of switching and transmission. Identify basic features of station sets. Identify additional features of station sets. Identify features of Centrex. Identify features  more...

Economics The Principles of Economics ... you will meet Ronald Spear, a senior economist with Icon International, to discuss the main ideas that guide economic thinking, how people interact and make decisions, and how the economy works as a whole. Ronald will be asking you questions about the main economic principles, economic analysis and policy, factors of production, and economic growth. Unit 2: Economic Markets (1 - 2  more...

Economics Basic Concepts in Microeconomics Basic Concepts in Microeconomics builds on the general principles introduced in The Principles of Economics by introducing the learner to microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. Learn To  more...

Economics Products and Markets ...ns Manager, and Jack Sullivan, Production Manager at Icon International, to discuss bottled water costs and profits. Janet and Jack are relying on your expertise in the field of economic market analysis to guide them through some business concepts. Unit 2: Market Competition (1 - 2 hours) Identify the characteristics of perfect competition.  more...

Economics Foundations of Macroeconomics ...Elizabeth Thomas, a senior Economics Consultant with Icon International, to discuss issues in macroeconomics. You are applying for the position of assistant in the Economics department. Elizabeth will be asking you some questions about unemployment, inflation, and government policies to explore your knowledge of macroeconomic issues. Unit 2: Economic Growth and Performance (0.5 - 1 hour)  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...ring that Icon continues to meet requirements for several international quality accreditations. In the past, Dean's performance has been outstanding and he was even considered for a promotion to the Production Manager position. However, his record keeping has been substandard recently. As Director of Industrial Casing Products, you need to apply the LISTEN process while discussing Dean's recent  more...

Effective Presentations Essentials of Persuasion ...n, and Donna Albert, an Account Executive responsible for international sales. You will assist them with planning a presentation to introduce the IWNS at the International Exhibition. Icon's research shows that the majority of companies attending the International Exhibition are multinational corporations with large operational structures. Unit 3: Organizing a Persuasive Presentation (0.5 - 1  more...

Listening Skills The Fundamentals of Listening ...d Ronald Swenson, the Director of Human Resources at Icon International. You are a Training Consultant, and you organize training programs for many different organizations. Katherine and Ronald are considering getting you to set up some training sessions for listening skills. They have asked to speak to you to find out more information about listening skills. Your goal is to display your  more...

Listening Skills Listening Challenges ... this simulation, you are a sales representative for Icon International. You are attending an informal presentation by Rachel Thomson, a project manager in Icon's Marketing department. For the past three months, Rachel as been market testing the I-Qube, Icon's newest video game console. Equipped with broadband capabilities, the I-Qube's purpose was to exceed the limits of ordinary game  more...

Exit Interviewing Skills The Termination Process Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a  more...

Succession Planning Successors Plan Evaluation Planning Tools ...ou will meet External Consultant, Jack Thompson, and Icon International employees Laura Daniels, Computer Technician, and Jeff Patterson, Project Manager. During the meeting, you will try and agree on a succession planning policy. Jeff will chair the meeting. Unit 2: Evaluating Your Succession Plan (0.5 - 1 hour) Identify reasons for evaluating your succession plan.  more...

Six Sigma Deploying Six Sigma ...h Bruce Madison, Director of Information Services at Icon International, and Janet Porter, Director of Business Development. You will discuss the guidelines for Six Sigma projects and identify the characteristics of the Six Sigma team roles. You will also outline the steps for choosing a Six Sigma team. Unit 2: Six Sigma in Action (0.5 - 1 hour) Identify the Sigma  more...

Six Sigma Managing Six Sigma Projects ...ll meet with Stephen Johnson, a Product Manager with Icon International, to discuss his concerns about the proposed quality changes to his department. You will then meet with Maggie Roberts, Vice President of Products and Services, and Bruce Madison, Director of Information Services, to discuss creating an internal support network. Unit 2: Advanced Six Sigma (0.5 - 1 hour)  more...

Delegation Understanding Delegation ...will meet with Anna Strzelecki, Marketing Manager at Icon International, and Ronald Spear, Marketing Assistant. You are the Brand Manager in Icon's Marketing department, but there have been a number of complaints lately about your work. Anna wants to work with you to help you to delegate more effectively. Unit 2: Matching Tasks to Delegates (0.5 - 1 hour) Identify  more...

Delegation The Delegation Process ...will meet with Anna Strzelecki, Marketing Manager at Icon International. You have been looking at ways to analyze tasks and appoint delegates. Anna has offered to test you on these areas before you put them into practice. Unit 2: Briefing (0.5 - 1 hour) Identify guidelines for preparing a brief. Identify different parts of a brief.  more...

Delegation Monitoring Evaluating Results ...eet with Matthew Stevenson, Marketing Assistant with Icon International. Matthew has requested more responsibilities concerning the release of Icon's new phone product in addition to his current tasks. You will identify whether you should trust Matthew with this responsibility, determine Matthew 's needs, and sequence the steps of the coaching process. Unit 3: Getting the Best Results (1 - 2  more...

Essentials of Management Creating a Positive Workplace ...his simulation, you will meet with Carla Jackson, an Icon International Human Resources Assistant, to discuss the benefits of a positive workplace, how an employee's positive or negative attitude can affect the workplace, and how to promote a positive workplace. Unit 2: Encouraging Positive Behavior (0.5 - 1 hour) List the five needs of every individual as stated in  more...

Value Chain Management Managing a Value Chain ...Overview: In this simulation, Icon International plan to introduce aspects of Value Chain Management into your department. This is a pilot project and you have been chosen specifically to implement this change. You are meeting Keith Collins to make sure you have a good understanding of how to analyze costs, analyze your competitors, and create buyer value. Unit 2:  more...

Value Chain Management Managing the Transition to a Value Chain ...g Manager, and Keith Collins, Marketing Assistant at Icon International. You are about to be appointed Area Sales Manager for Icon's sales team. Icon is about to merge with an IT company, ITWare, which has its own software sales team. As Area Sales Manager, you will need to convince management that your team members are ready for the change and that they are aware of their roles and  more...

Total Quality Management Fundamentals ...th Don Hamilton, Regional Vice President of Sales at Icon International. You are a consultant hired to study the effects of the recent loss of sales, and you have worked with Don on previous occasions. Don has called this meeting to make sure that you do not say anything that disagrees with his policies. He also wants to ensure that you are capable of conducting the study to his requirements.  more...

Total Quality Management Principles ... In this simulation, you are a Marketing Manager at Icon International. You've called a meeting to try to turn around the results of a recent poll by a leading financial media organization, which found it was bottom of the customer satisfaction table. In response to this, you've set up a focus group to ensure that Icon is in the top 10 for next year's poll. You hope that a small focused team  more...

Managing Performance Establishing a Peformance Plan ...lms, an Account Executive in the Sales Department at Icon International. Lance has recently been assigned to a new position as part of a reorganization of the department and is not happy with his new responsibilities. You will need to establish a performance plan for Lance while keeping the overall goals of the organization in mind. Unit 3: Providing Feedback and Coaching (0.5 - 1 hour)  more...

Total Quality Management Implementation and Tools ... Simulation Overview: Icon International's market position has come under threat from a new competitor. It has been decided that to maintain their competitive advantage, Icon need to adopt a TQM system. As part of the team set up to implement the system, you have been asked to attend a meeting on whether or not the company is ready for this implementation. Also  more...

ISO 9001 2000 Overview of Standards ... Carla Jackson, a Director of Quality Assurance with Icon international, to discuss the benefits and the different standards of ISO, key principles and the steps in the process of a Quality Management System (QMS). Carla will be asking you questions to assess your knowledge of these areas. Unit 2: Preparing for ISO 9000: 2000 Registration (0.5 - 1 hour) Identify types  more...

Managing Generations in the Workplace Generations Working Together ...you questions to assess your potential as a coach in Icon International. Unit 2: Developing Intergenerational Teams (1 - 2 hours) Identify guidelines that a member of Generation X can use to manage Boomers and Builders. Identify characteristics of effective intergenerational teams. Identify appropriate leadership styles  more...

Managing Generations in the Workplace Recruitment Retention ...with John Cunningham, Human Resources Assistant with Icon International. You are a new recruit in Icon a a s Human Resources department and he will be meeting with you as part of the orienting process. He will specifically test your understanding of generations in the workplace. Unit 2: Retaining the Generations (1 - 2 hours) Identify incentives to attract and  more...

Managing Change Implementing the Change Process In a Managing Change: The Change Process a you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important, as well as the steps you can take to develop one. In addition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will  more...

Managing Change Overcoming Change Obstacles ...ew: You will meet with the District Sales Manager at Icon International. Through her questions and your answers, you will gain a better understanding of the obstacles to change. Unit 2: Creating a Change Environment (0.5 - 1.5 hours) Identify why you need to approach change creatively. Identify guidelines for developing employee commitment to  more...

Managing Change Managing Yourself Through Change ... Simulation Overview: You will meet with Icon International a a s District Sales Manager, the Director of Finance, and a Product Manager. Your goal during this meeting is to discuss upcoming changes to Icon a a s product lines as well as map out a transition process for these changes. Unit 2: Coping with Uncertainty (0.5 - 1.5 hours) Identify three  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...u will meet with John Cameron, Operations Manager at Icon International. John is going to ask you some questions on organization crisis management. At a later stage, you may need to implement some of the issues discussed during this meeting. Unit 2: Introducing Crisis Management Planning (0.5 - 1 hour) Identify benefits of having a crisis management plan.  more...

ISO 9001 2000 The Auditing Process ...r of Quality Assurance, both of whom are employed by Icon International. You will be discussing requirements for the audit process, reasons for holding an opening meeting before an audit takes place, and items to include on an agenda for this meeting. Unit 2: ISO 9001: 2000 Audit Performance (0.5 - 1 hour) Identify characteristics of an ISO auditor.  more...

Advanced Project Mgmt Portfolio Management ...is unit, you are the Vice President of Operations at Icon International. You are meeting with the Director of Sales and the Director of Marketing. In recent years, Icon has noticed a decrease in the quality of their customer relationships. There is a proposal for a new client database that will allow the company to improve its customer relationships. The goal of this meeting is to discuss the  more...

Managing IT Projects Project Planning Execution ...u will meet with Don Hamilton, IT Project Manager at Icon International. He was recently asked if he could take on a major project involving the transformation of a retail business into an online operation. Unfortunately, Don is unable to take on such a project due to personal commitments and is hoping to find a successor. You have been asked to this meeting to see if you would be a suitable  more...

Six Sigma Six Sigma Essentials ... Roberts, Vice President of Products and Services at Icon International, to answer questions about applications of statistics, the aims of Six Sigma, and the phases of its implementation. Unit 2: Six Sigma Tools (0.5 - 1 hour) Recognize the characteristics of a process flow chart. Identify the use of control charts.  more...

Virtual Teams Participating in Virtual Meetings ...face-to-face with Drew Canfield, Icon's Vice President of International Marketing; Elizabeth Thomas, Icon's Director of Information Services; and Jessica Stone, Icon's Director of International Sales. All three are members of a virtual team instructed to develop a plan that will increase the sales of Icon's office support equipment. Several members of the virtual team have traveled to New York  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team Cross-Functional Teams: Goal Setting in a Cross-Functional Team covers the elements and structure of cross-functional teams and how cross-functional teams can set goals. The program also covers the characteristics of cross-functional teams, how they are formed and managed, and the causes for success or failure. In addition, the program touches on how steering committees and sponsors support  more...

Cisco Networking Technologies Introduction Part 1 ...es, as well as the fundamentals of network topologies and International standards. It maps to Cisco Exam 640-821. Learn To: Identify features and functions of major computer components. Identify commonly used computer measurement terms. Identify guidelines for converting a decimal number to a binary number. Identify features of physical topologies. Identify features of a bus  more...

Achieving Success Without Authority Personal Accountability In this course a Achieving Success Without Authority: Personal Accountability a you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition, you will learn how to have effective working relationship, the skills you need for coaching, and the steps to  more...

Achieving Success Without Authority Focusing on Results ... Cindy Becker, an Account Executive at Icon International, is your co-worker and has come to you for advice. She is finding it difficult to complete her tasks and has a very negative attitude to her work at the moment. Icon has just been restructured and Cindy's job has been re-defined. She was against this change but did not have any choice. She feels adrift from the newly  more...

Business Etiquette Business Functions Travel ...he learner how to be a courteous traveler and prepare for international business trips. Learn To Match the types of cocktail functions with the characteristics that describe them. Identify guidelines you should follow at trade shows and conventions. Identify actions for mingling successfully. Identify the conversational guidelines for business meals. Identify the basic  more...

Succession Planning Elements Approaches ...et with Jessica Stone, Human Resources Specialist at Icon International. You are a project manager who has just completed preliminary research on succession planning. In this simulation, you want to recognize the benefits of succession planning, the challenges to succession planning, and the key elements to consider in succession planning. Unit 2: Succession Plans: Defining Your Approach (0.5  more...

Managing Generations in the Workplace Understanding the Generations ...t with John Cunningham, Human Resources Assistant at Icon International, to discuss managing and motivating cross-generational teams. Unit 2: The Differences Between the Generations (1 - 2 hours) Differentiate between the core values of the Builder generation and the Boomer generation. Differentiate between the core values of Generation X and  more...

Managing IT Projects Project Fundamentals Initiation In a Project Fundamentals and Initiation '' you will learn about the fundamentals of project management as it applies to information technology. This course also covers such areas as the life cycle of projects, typical project processes, project initiation, and scope management. Learn To Identify the features of projects. Identify  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...the benefits of empowerment. Simulation Overview: Icon International has invited you for a job interview for the position of Junior IT Manager. This is your second interview. You feel you did reasonably well in the first interview, in which your resum頡nd work experience were discussed. You're convinced that you have the relevant IT qualifications and managerial skills for the job.  more...

Moving from Technical Professional to Mgr Managing the IT Dept With management and team fundamentals in place, this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues, the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to  more...