Online Internet Explorer eLearning

Access 2002 Advanced ...ccess Page Editing A Data Access Page Viewing A Page In Internet Explorer Lesson 4: Introduction To Macros Introduction Lesson Objectives Introduction To Macros Macro Properties Macro Basics Running A Macro Customizing Macros Verifying Changes Creating A New Macro Selecting An Action Macro Action Arguments Adding Comments Saving A Macro Running Macros Adding Macros To  more...

Outlook 2002 Volume 1 and Volume 2 ...Components - Deleted Items Microsoft Office Integration Internet Explorer Integration Defining The Outlook Window Defining The Outlook Window - Menus Defining The Outlook Window - The Outlook Bar Defining The Outlook Window - Toolbars Defining The Outlook Window - The Address Field Defining The Outlook Window - Scrollbars & Buttons Defining The Outlook Window - Drag & Drop Defining  more...

Windows XP Networking Internetworking ...rking & Internetworking Microsoft Lesson 1: Windows XP Internet Explorer Introduction Lesson Objectives Basics Of Internet Choosing A Service Provider My Network Places System Folder Network Connections System Folder The New Connection Wizard Creating A New Connection Completing the New Connection Wizard Connection Properties Dialog Box The General Tab The Options Tab The  more...

Resolving Issues with Internet Explorer Application Security and Security Inci Resolving Issues with Internet Explorer, Application Security, and Security Inci Microsoft Microsoft Certified Desktop Support Technician (MCDST) 70-272 Supporting Users & Troubleshooting Desktop Apps. on a Windows XP O/S To explain how to resolve issues with Internet Explorer and to configure application security  more...

Configuring and Troubleshooting Windows Vista Security Configuring and Troubleshooting Windows Vista Security Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista provides enhanced security features to help protect computers from malicious attacks, spyware, and other unwanted software that can be installed on your system when it is connected to the Internet. Vista also ensures that  more...

Navigating the Web and System Maintenance with Windows Vista ...nd maintain their computer. Windows Vista also ships with Internet Explorer 7, which includes new features for browsing the Web, and protecting users from malicious web sites. This course discusses backup and restore features, including both file backups and complete system recovery options, as well as Windows Defender and Windows Firewall security features. Navigating the Web with Internet  more...

Customization and Security in Internet Explorer 7 Customization and Security in Internet Explorer 7 Microsoft To personalize your use of Internet Explorer 7 by customizing default features, and protect your privacy and the security of your computer  more...

Fundamentals of Internet Explorer 7 Fundamentals of Internet Explorer 7 Microsoft To recognize the basic features of Internet Explorer 7; browse, save, and print content; search for information and get help; and use RSS feeds for dynamic web sites  more...

Troubleshooting Windows 7 Client Configuration ...ttings, authorization and authentication, networking, and Internet Explorer. Windows 7 provides specific tools to help resolve issues with these features. This course demonstrates how to troubleshoot and resolve issues with Group Policy settings by using the Group Policy Results Wizard; authentication and authorization, such as logon issues and permissions; networking issues for wired and  more...

Designing Windows 7 Client Configuration ...y not be able to change, including desktop, security, and Internet Explorer. This course demonstrates how to configure Group Policy settings to apply standard configurations and security settings to computers and users throughout a domain. It also demonstrates how to configure Windows 7 security features, such as Windows Defender, Windows Firewall, BitLocker, and AppLocker to secure client  more...

MICROSOFT INTERNET EXPLORER 7 END USER MICROSOFT INTERNET EXPLORER 7: END USER Microsoft  more...

MS INTERNET EXPLORER 8 END USER MS INTERNET EXPLORER 8: END USER Microsoft  more...

Internet Explorer 8 Advanced Features ...Internet Explorer 8: Advanced Features Microsoft This course discusses how you can customize Internet Explorer 8 by installing add-ons and Accelerators. These new features enable you to more quickly perform common tasks on the Internet. You can further customize Internet Explorer 8 by setting one or more web pages as your home page and customizing the browser interface. The course also  more...

Internet Explorer 8 Basic Features ...Internet Explorer 8: Basic Features Microsoft This course discusses the new and improved navigation features of Internet Explorer 8, including the Smart Address bar, caret browsing, and tab grouping. The search features have also been improved to make it quicker and easier for you to perform a search from the Internet Explorer 8 search box. The Favorites bar now has a wider functionality,  more...

Troubleshooting IE8 Encryption Issues in Windows 7 ...e desktop support technician with an overview of managing Internet Explorer 8, in particular, in relation to browser security features such as Enhanced Security Configuration, Security Zones, Trusted Sites, and Protected Mode. Also included are guidelines on how to handle ActiveX controls and browser add-ons. These types of add-ons can often cause errors or unexpected behavior. In addition, the  more...

Applying Emotional Intelligence in the Workplace Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach  more...

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation,  more...

Navigating And Exploring The Internet This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the Internet, learning about and searching the Web, and sending e-mail. This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the  more...

Navigating And Exploring The Internet 2002 ...-mail, learning about the Web, and using browsers such as Internet Explorer and Netscape Navigator to view Web pages. This introductory course teaches students the fundamental skills they need to know to use the Internet. Skills students will learn include connecting to the Internet, understanding and sending e-mail, learning about the Web, and using browsers such as Internet Explorer and  more...

Introduction To Internet Explorer 6 This course provides an overview of the Internet Explorer 6 Web browser.  more...

Balancing Work and Family Course description -- Although most people must work in order to live, it is family that makes life worth living, and ita ™s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and  more...

Becoming an Effective Team Member Course description -- The key to a teama ™s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see  more...

Building a Successful Team Course description -- Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama ™s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your  more...

Building Strong Customer Relationships Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ™ll get from  more...

Business Writing Basics Course description -- You know what you want to say, but how do you say it? Do you even know the proper format to use for a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting. This course will help you avoid common grammar and spelling blunders and outline ways you can make your writing more persuasive and professional. Once you`ve learned the simple  more...

Choosing a Childcare Provider Course description -- There are numerous options from which to choose a child care provider, and ita ™s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa ™s needs with the providera ™s capabilities, and  more...

Closing the Sale Course description -- Many potentially effective sales people are unable to complete the only element of a sale that results in incomea closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it  more...

Coaching and Counseling Course description -- It would be na ve to think that all employees have the skills necessary to succeed without even being taught what these skills are. In addition, many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees.  more...

Conducting Performance Reviews Course description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ™ll be given techniques for dealing with  more...

Conflict Intervention Course description -- This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties,  more...

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving  more...

Creating an Effective Sales Team Course description -- Leadership is the most important element of a sales forcea ™s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for  more...

Dealing with Difficult Customers Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET  more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...

Delegating Course description -- This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta ™s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you  more...

Developing A Child s Critical Thinking Skills Course description -- Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques  more...

Understanding Child Development ...ans, and reinforce results at all levels. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. This course will lead you step-by-step through the development of a strategic plan, beginning with a powerful mission statement, analysis of your organization?s strengths and weaknesses, and assessment of your competitive position. It  more...

Social and Emotional Learning ...nd handling difficult employee reactions. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. There are strict legal requirements as well as personal accountability when discharging an employee. This course covers all the critical aspects of termination, including information about the law and how it impacts the process and your  more...

Understanding the Learning Process ...you see things through their perspective. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. You might have the feeling that your employees are scared of you because of your position. As an executive who is concerned about your organization, it is up to you to gather feedback from your working level employees and to build trusting  more...

Financial Basics for Non-financial Managers ...plete picture of your financial position. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. This course helps a non-financial manager make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to  more...

Guardianship Decisions for Elderly Loved Ones Course description -- Being designated as a guardian for an elderly or otherwise disabled loved one can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea ™s quality of life, and enlisting the support of  more...

How To Master Business Management Course description -- Every employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone,  more...

How To Master Communications ...ening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Communication skills are vital to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective communication and shows how to apply sound communication skills to a variety of interpersonal and  more...

How To Master Customer Service Course description -- Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very  more...

How To Master Human Resources Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your  more...

How To Master Leadership Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.  more...

How To Master Performance Management ...are not meeting performance requirements. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Managing employee performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the contributions of each employee by setting effective goals,  more...

How To Master Personal And Family Course description -- It wasn't so long ago that companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny  more...

How To Master Personal Career Course description -- Much of one's professional success is a function of personal skills that relate to professional activities, such as interviewing for a new job, balancing work and family, and managing stress. The 10 courses in this bundle develop personal competencies that will support your employees' career aspirations and enhance their effectiveness in their private lives. IMPORTANT NOTE:  more...

How To Master Sales Skills ...rience, to follow as standard procedures. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The How to Master Sales Skills bundle will develop the most essential skills in sales personnel without extensive away-from-work classroom training. Based on fundamental best practices, these courses prepare new sales personnel to be  more...

How To Master Staying Positive Course description -- Today's fast-paced and competitive work environment is loaded with inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time  more...

How To Master Supervision ...tings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

Internet Basics Course description -- Although the Internet has been an integral part of many peoplea ™s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and  more...

Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa ™re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as  more...

Interviewing Skills for Job Candidates Course description -- Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera ™s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the  more...

Leading Effective Meetings Course description -- Meetings, meetings, meetings. You cana ™t live with them and you cana ™t live without them. Make sure that the meetings you lead are organized, focused, and productive. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.  more...

Leading Effective Teams Course description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep  more...

Managing a Virtual Office Course description -- More and more companies are finding that flexibility for employees in both work hours and work location help them attract and retain the best talents and actually improve productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak  more...

Managing Change Course description -- Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that  more...

Managing Disagreement Course description -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working  more...

Managing Negative People Course description -- Some people can be difficult to work with. They never seem excited about their work, and they create a general atmosphere of negativity. So how do you handle them? This course will help you identify what it is that makes certain people pessimistic and what you can do to help them. It will identify strategies you can use for boosting self-esteem, morale, and turn negativity  more...

Managing Projects Course description -- The Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts,  more...

Managing Stress Course description -- The tools and techniques in this course will help you understand and diagnose the stress in your life, identify the stressors you can and cannot control, and assess your readiness to make changes. There are methods to help you develop a systematic approach to eliminate stressors, manage your time, and implement short-term and long-term coping mechanisms. Youa ™ll develop  more...

Managing Your 401 k Course description -- More and more companies are providing a 401k as a benefit. Human resource managers frequently counsel their employees on the mechanics and planning of their 401k programs. This course provides a foundation for you to know how to appreciate vesting, select wise investment packages, and understand diversification. You will also be given tools and strategies for understanding  more...

Mastering Cold Calls Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape  more...

Motivating Employees ...person in order to move everyone forward. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. The difference between a just surviving business and a thriving one is the energy and commitment of its people. A motivated and dedicated workforce is the formula for long-term success. This course gives practical suggestions for  more...

Moving from Trainer to Performance Consultant ...eer transition smoothly and successfully. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Taking a step up in your career is an exciting time. Now is your chance to help your clients with their overall abilities, not just a few key skills. The move from being a trainer to becoming a performance consultant can be difficult if you  more...

Negotiating for the Sales Professional Course description -- An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this  more...

Organizing Your Workspace ...ions for managing your time and schedule. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The stacks, books, and little pieces of paper can seem overwhelming. Disorganization hinders work performance and creates feelings of stress and anxiety. By learning to organize your workspace, you can reach better levels of performance.  more...

Overcoming the Loss of a Loved One ...ept the loss and define ways to deal with IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will help someone learn how to understand the impact of losing a loved one and anticipate the emotions they can expect to experience. There are tools to help the bereaved accept the loss and define  more...

Personal Financial Planning ... and limiting your financial liabilities. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many  more...

Presentation Skills ...izing and formatting a good presentation. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. One of the biggest fears for managers and others is speaking in public. You will receive worksheets and checklists to help you plan and present your remarks for the most impact, and you will learn how to deal with the anxiety that so often  more...

Preventing Sexual Harassment for Employees ...ntionally that give the wrong impression. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Preventing sexual harassment is everyone?s responsibility, but employees may not know exactly what to do unless things are spelled out fairly clearly. This course addresses the issues related to sexual harassment: how the law applies to  more...

Preventing Sexual Harassment for Leaders ...example of an effective policy statement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Leaders have a particular responsibility in preventing sexual harassment, and this course spells out just exactly what their role is. They will be given critical information to tell them what the law expects and direction on how to meet  more...

Providing Effective Feedback ...nd help others learn from their mistakes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Many people have good intentions to provide helpful feedback, but don?t know the simple rules and techniques for doing it. This course includes tools to develop helpful feedback and use it to motivate employees. It has techniques and  more...

Qualifying Sales Prospects Course description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential  more...

Recognizing and Avoiding Burnout ...ions and anger and getting back on track. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify  more...

Recognizing and Managing Anger ...use your anger to gain positive outcomes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your  more...

Recognizing and Responding to Signals of Violence ...o recognize them and respond effectively. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it have been prevented?` Unfortunately,  more...

Recognizing Employee Performance ...ffectively through coaching and feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Motivated employees don?t just happen?they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your  more...

Setting Performance Goals and Expectations ...tive feedback and positive reinforcement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria  more...

Solving Problems as a Team Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course  more...

Succeeding as a Supervisor Course description -- A supervisor is a critical player in an organizationa ™s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the  more...

Successful Negotiation ...n situation in each of your negotiations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Negotiating is a thread woven through not just your time in the work environment, but also in daily living. Knowing how to negotiate successfully will improve your interactions with customers, coworkers, and even family members. This  more...

Telephone Sales Skills Course description -- This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Telephone Skills for Quality Customer Service Course description -- Telephones are an everyday part of business and often aid in your customersa ™ first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions,  more...

Time Management ...ple, tried-and-true tools and techniques. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. This course addresses the nuts and bolts of time management?tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid  more...

Understanding and Using Contracts ...and how to circumvent potential problems. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. In almost every business transaction a contract is made. This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of the agreements. It will also give  more...

Valuing Diversity Course description -- This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and  more...

Appreciating Personality Differences Course description -- Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita ™s each persona ™s unique style that creates a more complete workplace! Thata ™s why ita ™s important to identify both your own personality style and the differing styles of others. Understanding  more...

Basics of Effective Communication Course description -- Basics of Effective Communication examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful  more...

Basics of Effective Selling Course description -- Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service,  more...

Internet Explorer 7 Series ...Internet Explorer 7. Learners will be able to securely use this updated web browser to perform searches, print documents, and access streaming content. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Internet Explorer 7 Series This series introduces  more...

Essential Spanish Essential Spanish teaches you the basics of European Spanish quickly and easily online. Through a series of online self test exercises and with the help from our online tutors that support your study we make sure you learn with confidence and at your own pace. ESSENTIAL SPANISH - COURSE INTRODUCTION Welcome to this new online Spanish course. It is intended for native speakers of English who wish  more...

Moving on with Internet Explorer 6 To understand the advanced and customizable features of Internet Explorer  more...

Fundamentals of Internet Explorer 6 To provide an overview of the fundamental navigation, saving, printing, help, mail, and media features of Internet Explorer 6  more...

Dreamweaver MX Advanced ... Netscape 4.x Netscape 4 and Modern Browsers Comment Hack Internet Explorer Conditional Comments CSS Resources Coding in Dreamweaver MX Coding Tools HTML vs XHTML Document Structure Converting HTML to XHTML Understanding Doctype Switching Code Hints and Tag Editors Reference Panel Tag Inspector Snippets Code Coloring Tag Libraries Custom Tag Libraries More on Coding Code Formatting External  more...

Windows 2000 Professional Advanced User ...vanced features of Windows 2000; modify the properties of Internet Explorer; and search for people and Web pages on the Internet. L earn To: Add new hardware and applications. Customize the desktop, the Start menu and toolbars in Windows 2000. Identify the advanced features of Windows 2000. Modify the properties of Internet Explorer. Search for people and Web pages on the  more...

Office 2000 - Web Integration ... Identify the process for editing an Office document from Internet Explorer 5.0. Open a Web page created in another Office application by using FrontPage. Unit 3: Collaborating on Web Documents Duration: 2 Hour(s) Identify the functions and requirements of Web Discussions. Initiate a Web Discussion on a Web page. Reply to an existing Web Discussion. Identify the  more...

Internet Explorer 5 0 Fundamentals ...se provides participants with the skills to use Microsoft Internet Explorer 5.0. At the completion of this course, students will learn how to search for Web pages; customize the display of Web pages; organize Web pages in the Favorites folder; save and print Web pages; identify the advanced features of IE 5.0; and use the basic features of Outlook Express. L earn To: Identify the  more...

Exchange Server 5 5 Design Implementation - Part 5 ...ess Exchange Server public folders and a mailbox by using Internet Explorer 4. C ontent Emphasis Skills-Based A udience This course is intended for support professionals of Microsoft Exchange Server 5.5. Participants should have completed Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Microsoft Exchange Server 5.5 Concepts and  more...

Introduction to Microsoft Works Suite 2005 ...f the Programs page in the Works Task Launcher. Launch Internet Explorer through Works. Launch Microsoft Outlook Express through Microsoft Works Suite. Identify features of the Works Calendar. Audience: A home computer user with basic to intermediate skills looking to use their PC as a productivity tool. Deployment: Self-Study Language Options: US  more...

XML Programming--Part 1 Components Style Sheets ... an XSL Transformation (XSLT) style sheet using Microsoft Internet Explorer. Identify the functions and features of Cascading Style Sheet (CSS) style properties. Create a Cascading Style Sheet (CSS). Identify the role of pattern matching in XPath. Identify the functions and features of XSLT elements. Identify the differences between cascading style sheets and XSL Transformation (XSLT)  more...

XML Programming--Part 2 DOM SAX XSLT ... Document Object Model (DOM) Level 2. Identify Microsoft Internet Explorer 5.5 Document Object Model (DOM) extensions. Unit 2: SAX Duration: 2 Hour(s) Identify the functions and features of Simple API for XML (SAX). Identify the structure of an Simple API for XML (SAX) application. Declare Simple API for XML (SAX) methods. Declare character data methods. Process a simple  more...

XML Programming--Part 2 DOM SAX XSLT ... Document Object Model (DOM) Level 2. Identify Microsoft Internet Explorer 5.5 Document Object Model (DOM) extensions. Unit 2: SAX Duration: 2 Hour(s) Identify the functions and features of Simple API for XML (SAX). Identify the structure of an Simple API for XML (SAX) application. Declare Simple API for XML (SAX) methods. Declare character data methods. Process a simple  more...

Windows XP Prof User Fundamentals ... of folder views in Windows XP. o Match new features of Internet Explorer with their functions. o Identify new features of Outlook Express. o Identify features of the Add Network Place Wizard. Audience The intended audience for this course is anyone who is familiar with and has a basic mastery of any other Windows operating system. Clerical and secretarial staff, network users, most  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...ion configuration in Windows XP Professional. o Identify Internet Explorer security settings for Windows XP Professional. o Identify Internet Explorer security settings for Windows XP Professional. o Identify characteristics of using the Remote Desktop feature of Windows XP Professional. o Identify characteristics of using the Remote Desktop feature of Windows XP Professional. o  more...

Internet Explorer 6 User Fundamentals ...of the Internet. o Identify components of the Microsoft Internet Explorer 6 package. o Identify New Connection Wizard options to connect to the Internet. o Save a displayed Web page. o Download a file from the Internet. o Save an image by using the Image toolbar. o Sequence the steps for setting up an e-mail account in Microsoft Outlook Express 6. o Send an e-mail message. o  more...

Works 2003 Introduction The Works 2003 - Introduction course gives an overview of some of the features of Works 2003. It begins by introducing the new interface and then demonstrates how Works 2003 excels as a central location for many types of projects and tasks. Learn To Identify features of the Home page. Identify features of the Tasks page.  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 4 ...e features of callback procedures. Create an instance of Internet Explorer. Set properties for an instance of Internet Explorer. Call methods exposed by the Internet Explorer objects. Add an event procedure for the Internet Explorer object. Unit 2: Building Reusable COM Components Duration: 2 - 3 Hour(s) Identify COM component types. Identify the differences between in-process  more...

Windows NT 4 0 Core Technologies Support Curriculum Course Overview This course series will help individuals prepare for certification exam 70-067. This exam is a core requirement for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft  more...

Windows NT 4 0 Core Technologies Support - Part 4 ...d configure Internet Information Server and the Microsoft Internet Explorer. Identify the Windows NT tools for NetWare. Install and configure the Gateway Services for NetWare. Use the Migration Tool to migrate user information from a NetWare server to a Windows NT Server and configure the user options in the Migration Tool. Identify the steps in the Windows NT printing process,  more...

MS Project Server 2003 Introduction Part 1 This course is the first part of a two-part series. This course will focus on introduction to Project Server 2003. It will also explain the software components of Project Server 2003, its architecture, and the configuration planning process. Learn To: Identify features of Microsoft Office Project Server 2003. Match the software components of Microsoft Office Project Server 2003  more...