Instructor Led Interpersonal Training - Training Resources

Coaching For Performance ...sed workshop designed to equip leaders with the necessary interpersonal, coaching, and counseling skills to address employee performance and behavior in order to improve their motivation and productivity. The Problem * Many leaders do not understand how the performance management process, that is driven by coaching, leads to improved performance. * Coaching skills are lacking or  more...

G K Lim's Passion At Work Program Introduction Situation: Business is slow during the current recession. Outward movement of products and services are affected. Profits decline. Organizations cannot use salary, bonuses and financial incentives to motivate the workforce. Furthermore, supervisors, executives and senior executives do not find the need to change. To them, what worked in the past will still work. When asked  more...

G K Lims Relationship Management For Sales Managers a two-day seminar-workshop conducted by G K Lim, FInstSMM, CEI, CMS Learning outcomes By the end of this training session, participants will have reliably demonstrated an ability toa . o Be an informal leader and reap personal benefits there from o Raise onea s own self esteem as a prerequisite to earning other peoplea s S. T. A. R. (support, trust, admire, and respect) o Use  more...

Dale Carnegie Course for Effective Communication and Human Relations ...'s tough business environment. You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm. In short, the course will power you to move far beyond your  more...

NAHRS training schedule - Training Needs Identification - Assessment/Development Centre - Employee Engagement - Manpower Development - Personality Development - Emotional Intelligence - Creative Problem Solving - Active Listening - Basic Counseling Skills for Managers - Assertiveness - Sensitivity Training - Time Management & Goal Setting - Interpersonal Communication - Performance Feedback - Interpersonal Relations &  more...

Interpersonal Communication ...Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Develop a better understanding of the processes and functions of communication and learn keys to increasing your communication competence. Topics covered will include interpersonal perception and response, verbal and nonverbal communication, and tips for improving listening  more...

G K Lim's "How To Earn Other People s S.T.A.R. (Support, Trust, Admiration & Respect)" (in Kuala Lumpur ... of two intelligences -- intrapersonal intelligence and interpersonal intelligence. A lucky small percentage of a given population is born with the required high level of EI. These people effortlessly win other people s hearts, and are everybody s favorite. The majority of the people have to take a little bit of effort to raise their level of EI. This is possible because the  more...

Corporate Trainings From Miracle Infocom ...kills training Effective Time Management training Interpersonal Skills training Leadership and Team Work training Leadership Skills training Networking skills training Personal Effectiveness training Personality Development Workshop Positive-Mental Attitude training Professional Etiquette and Grooming training Stress Management Skills training Team  more...

Delhi NCR India Customised Executive Management Learning Development Programmes Motivation Time Mgt. Retail Mgt. Strategic Mgt. Team Building Coaching Skills Interview Skills Problem Solving Decision Making Managing Stress Negotiation Skills Performance Mgt. Winning Attitudes Work Life Balance Customer Service Presentation Skills Business Etiquette Conflict Resolution Sales Effectiveness Interpersonal Skills Planning & Execution Communication Skills  more...

You are Management Now You Are Management Now is all about developing oneself to embrace the role and responsibilities of a manager. The program will cover the application of various leadership styles, attributes of effective leadership, decision making guidelines, people management, delegation, time and stress, management, interpersonal skills and the dynamics of inspiring followers  more...

Behaviour Based Selling ...interpersonal focused selling by using micro marketing principles to profile the customers and be able to move customers through the adoption process and maintain long term profitable business program contents: pitfalls of traditional selling personality styles. adoption process & styles. Market Segmentation targeting the right customers. WIN IT approch for selling 4  more...

Interpersonal & Organisational Communication Training Course ...interpersonal communication course is for all levels of people within the workplace. As an in-house course, it enables frank and open communication and a forum for solving common communication issues at all levels. As a public course, it provides for discussion among attendees from different types of organization and thus enables sharing of both problems and solutions. Past attendees have come  more...

Stress Management at Work Training Course ...icits: absenteeism, stress-related illness, dependencies, interpersonal problems and general inability to perform effectively at work. In an effort to address this issue, PsyAsia International offers an eight-session course in Stress Management Training delivered by organizational psychologists. Within the program below, our major focus is the workplace. We discuss ways to reduce and manage  more...

Interpersonal Communication Are you listening? Whether at home or the workplace, using effective communication is vital to fostering good relations and building trust. All cooperative action depends on effective communication and our daily lives are filled with one communication experience after another. This training shows you how to send and receive messages effectively, and the importance of active and reflective  more...

Project Management People Skills ...d awareness to achieve greater success by improving their interpersonal relationships. The course is a mixture of personal reflection, discussion and input from the trainer with practical exercises and role plays to practice techniques in a supportive environment. Learning outcomes At the end of this programme you will be able to: a Build and maintain relationships with others  more...

Conflict Management Conflict is a part of almost every interpersonal relationship. Managing conflict is important if the relationship is to be long-lasting and rewarding. In organisational settings workplace conflict and interpersonal discord can do more harm than is obvious. Successful organisations have mastered the technique of problem solving and minimising conflict among its people  more...

Internal Customer Orientation In successfully running organisations, the complacency that sets in first is to take the internal customers/ colleagues for granted. Later, such behaviour manifests in complacency towards external customer as well. This training module provides a proactive look towards interpersonal relations to enhance internal/ external customer satisfaction. It draws inputs from improvement methods used  more...

Interpersonal Relations ...interpersonal skills are at the base of every successful organisation because at the end of the day you have to reach out to people. Whether they are your customers, your suppliers, your vendors and even your employees, if there is a gap there will be misunderstandings and a resulting loss to organisations. On the other hand ensuring effective interpersonal skills offers a distinct  more...

Mentoring Skills for Managers ...embers. Coaching can be used to help people develop their interpersonal skills, help them manage themselves (e. g. project management); improve their leadership style, their team effectiveness, work tactics and strategies. Coaching is used to help leaders make the attitudinal shifts needed to implement lasting change. Business leaders, from corporations to small consultancies employ coaches to  more...

Presentation Skills Trainings Become the presenter everyone enjoys listening to. In business, tough times bring about rapid changesa and they must be communicated effectively. Being well-prepared to give a polished and persuasive presentation keeps you composed and ready for any audience at any time. Develop and enhance your public speaking style and turn even the driest, most mundane information into a dynamic, compelling  more...

ACS CONSULTANTS offers Customized Training Programs on the following lines subjects ...r of Now (Stop procrastination). Skills with people (Interpersonal & Influencing Skills). Effective Time Management. Successful Business Meetings. Successful Problem Solving. Enhancing Communication & Presentation Skills. Developing a Winning Attitude. Sales Programs Retail Selling Skills. Effective Selling /Key - Account Handling Skills.  more...

In-House Freelance Soft Skills Trainers Development Program ...on a number of topics, including communication, conflict, interpersonal effectiveness, management effectiveness, sales, and team effectiveness. Youa ll also learn how to build your own custom course outlines based on the unique needs of your organization. In this two days certification program the following materials and reports are included in the trainera s Kit: DiSC Classic 2. 0, DiSC  more...

Intra-Personal Effectiveness 5 different trainings and workshops are conducted to enhanced your employee's performance capacity.Develop competencies that are essential for achieving peak performance as group - working in groups Variety of Training programs offered by Turning Point Management Consultants - # Handling Difficult People People skills # Understanding body Language # Customer Relationship skills #  more...

Trainings offered by Turning Point Management Consultants Training and Development Trainings and developmental activities customized in consultation with the HR team and based on Need analysis. Diagnosing relevant competencies required for achieving greatness and competent organizational growth ambitions and developing and implementing comprehensive result oriented competency development plan is the strength of Turning Point Management Consultants. Our  more...

Crucial Conversation - personal effectivenss and communication skills Learn how to maintain effective working relationships by tackling those difficult conversations promptly and confidently Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict  more...

Introduction to Group Dynamics and Facilitation ...ion making in a group. A group with low trust and little interpersonal understanding is unlikely to explore all the different views and unable be able to reach a genuine consensus. About the workshop In this practical workshop we will inquire and explore what happens below the surface in groups so we might better understand, and work with group dynamics. The learning process will  more...

Advanced Interpersonal Communication This 1-day course will introduce delegates to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Negotiation Skills ...ed positions will stop useful negotiation and poor use of interpersonal skills leads to "stand off" positions and win-lose type situations. Aggressive behavior wins out and the result is not implemented. Win-lose can lead to a future of even less useful meetings. This 2-day course offers the opportunity to learn to negotiate to a position of success. You can get a complete list of other  more...

Selling Rules for Professionals ...n efficient and professional way. 2. Acquire knowledge, interpersonal skills, negotiation skills, poise and assurance. 3. Understand how to manage their portfolios to ensure the best customer service to their clients, work in teams, and boost profitability. 4. Be equipped with the tools to grow fast within their jobs and environment. 5. Learn how to make the best of their resources and  more...

MAKING PROJECTS WORK ...uccess through people. Participants will acquire advanced interpersonal skills and learn consensus-building techniques that help provide clarity and garner commitment from team members, customers and management. These influential skills are instilled in participants through real-world scenarios, which continually reinforce the skills, techniques and concepts necessary to improve project results  more...

Facilitation Skills Workshop Teams and groups are much more effective if they are led by a skilled facilitator who encourages participation and creativity while maintaining focus and staying within time constraints. A competent facilitator makes review sessions, meetings, and workshops more productive. A facilitator understands how to plan and prepare for group sessions and how to exercise the interpersonal skills that  more...

Communication Skills for IT Professionals Effective communication skills are the key to influencing others and to establishing and maintaining good relationships. This interactive workshop describes how to achieve mutual understanding and greater clarity in interpersonal communication, identifies and develops communication skills, and provides opportunities for refining skills through role-playing activities. You can get a complete  more...

Survival Skills for Analysts ...nalysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace  more...

Difficult Conversations - Communicating for Results ...bling individuals within those organizations) to leverage interpersonal skills as a path to improved business results. Results * Better working relationships * Fewer communication problems * Improved decision-making * Better substantive results A recent Vantage workshop participant reported that, as a direct result of using the tools from  more...

Corporate Software Training Soft-Skills Training Foreign Language Training ...gotiation Skills * Professional Effectiveness * Interpersonal skills * Global Etiquette * Decision Making * Conflict Management * Essentials of Teamwork * Supervisory Management * Stress Management * Dealing with difficult people * Interviewing skills * Train the trainer We specialize in providing the Gurus for the following technologies:  more...

Softskills & Personal Development Taining Program ...resentation 101 Technique for effective presentation INTERPERSONAL & BEHAVIORAL SKILLS Identification of different behavioral styles Managing own behavior How to tackle emotions, strength & weakness of others How to a Style-Flexa to pursue positive results Managing conflicts Strokes TEAM BUILDING Team building Evolution of group into a team  more...

In-house customized programs Programs we offer as in-house cusotmized programs We welcome enquiries from corproate houses for our services in the areas mentioned below Communication skills Presentation skills Interpersonal skills Written communication Conversational skills Creativity Sales Negotiation skills Stress management Time management Work-life balance Personality development Media training MS-Word  more...

Communication and Interpersonal Skills Poor communication and interpersonal skills are the leading cause of dysfunctional teams. Improve your team's performance by improving their ability to work with and communicate with each other.  more...

Managing Interpersonal Conflict To stay competitive, high performance organizations realize they must effectively manage the interpersonal conflict that occurs among their employees. High Performance organizations are dedicated to developing employee skills needed to meet the challenges of the ever changing marketplace.  more...

Facility Managment A Value-Added Function to Organisation ...ers, Performance Doing Things Right: Process, Tools, Interpersonal Behaviour 4. Outsourcing a Building an Alliance That Works Why do Companies Outsource? What functions Can Be Outsourced? Outsource vs Out-tasking Reasons Why Outsourcing Fail Reasons for Outsourcing Overview of Outsourcing Process 5. Continual Improvement Evaluating Facilities  more...

Corporate Outdoor Teambuilding Fun and Sport Events Organization ...e performing at his or her highest level, while promoting interpersonal relationships. To facilitate your navigation, we have summarized for you Our Competitive Advantages: 1) We are the only Foreign (French) Teambuilding company SPECIALIZED in teambuilding activities through Sport and Fun Outdoor Activities 2) Organizational Skills: - We have strategic partnerships with the best Travel  more...

Powerful Communication Skills for Health Care Professionals ...hat up to 42% of a manager s time is spent dealing with interpersonal conflicts. The skills taught in this program help to reduces that time Improve levels of adherence with clinical advice Raise levels of patient satisfaction - Improved Communication: Communication breakdown is the #1 factor in a patients decision to litigate Enhanced effectiveness and cooperation within  more...

Communication Training ...se immediately. What you will learn Different interpersonal communication styles and techniques How to make a good first impression How to build rapport How to ask and answer questions How to use nonverbal communication, give feedback, and empower employees How to communicate with peers, supervisors, subordinates, and customers/vendors Promote ideas and  more...

Customer Service Customer Service Training - Chicago Customer Service Training in Chicago by Training Connection - http://www.trainingconnection.com 1. Exceptional Customer Service (1 day) Exceptional Customer Service ($295 2 AMC Movie Tickets ) How often do you experience bad customer service? And how many people do you tell of your bad experience? It is a fact that poor customer  more...

Winning Negotiations Negotiations Training Program The proposal is for a 16 hours (two days) training Introduction Negotiation is something you do all the time with your family (children can be really difficult negotiators), in any informal setting and, of course, at work. You negotiate with your coworkers and you negotiate with your company s clients and suppliers. Like it or not negotiations is an essential part  more...

Effective QA/QC Management ...ntrol Practitioners Develop skills in both technical and interpersonal skills Improve quality understanding and concepts to drive productivity and performance Promote Cost of Quality thinking in order to relate cost and quality measurement Course will focus in developing advanced QA/QC methodlogy in an organization to improve on prevention system. This course will improve the understanding  more...

DiSC Behavioural Styles ...ization - helps to reduce employee turnover by improving interpersonal relationships - teaches and reinforces the use of a shared vocabulary to describe behaviour that is respectful and non-judgmental. - is the key to valuing a diverse workforce and creating connections and mutual respect between people who are different. - eases conflict by helping employees realize that people perceive  more...

Adventures in Attitude Empowerment begins with seeing the possibilities, not just the problems. It means changing our perspective on ourselves and others. This program is designed to help people understand that how they perceive and respond to events around them is their choice. This awareness is the first step in changing negative attitudes to positive ones. It is the key to establishing personal responsibility and  more...

Interpersonal Skills Interpersonal Skills are core skills for the modern business professional. If you work with people having top notch communication skills maximises both your performance & the performance of your team or department. From motivating teams to building positive relationships these are tools and skills that your people need in order to enhance organistional performance.  more...

Driving Performance Through Emotional Intelligence ...Interpersonal Leadership begins to unravel the mystery of what separates those who truly are influential within organizations from those who could be. Through developing your intrapersonal intelligence and interpersonal intelligence understanding yourself and understanding others you will gain insight into the motivators and drivers that affect your own behavior and that of others. This  more...

Building Positive Working Attitude - Achieving Greater Results! Learning how to maintain a positive attitude in the workplace can be challenging. If you re like most workers, you probably have days that feel like nothing is going right. How do you get through one of those and still have a positive attitude at the end of the day? If you take a few mental and physical actions through the day, it can make staying positive a lot easier. How it is working in a  more...

Resolving Conflict: Strategies for Improving Communication and Building Relationships ... ground rules 2. Types of Conflict: political, interpersonal, intra-personal 3. Why People Argue: Discuss and compare the causes of conflict; intra-personal considerations; role of diversity; use of analysis tools (DISC, Myers Briggs, etc) 4. Interpersonal Conflict: Consider role of thinking style and attitude; consider historical models of conflict resolution  more...

Health & Social Care ...s encourage assistants to develop their communication and interpersonal skills, which are essential given the amount of contact assistants, have with patients and their relatives. As a certified care or nursing assistant you are likely to have the opportunity to undertake NVQ/SVQ Level 2 or 3 in Health and Social Care. This qualification requires you to produce evidence of competence in your  more...

People Skills for Technical Professionals, Supervisors & Managers ...managers and technical professionals receive little or no interpersonal skills training in preparation for their jobs. Most of their time is actually devoted to dealing with people and American Management Association studies reveal that 75% of managers who are terminated are let go because of their difficulties with people! This "How To" training has been one of our most popular programs and  more...

Communicate Effectively With Practically Anyone! Most people depend upon rapport happening accidentally and most have rapport only with a limited number of people. Learn how to create and maintain rapport with almost anyone in this practical and valuable seminar You will learn how to use "Blending" to make a connection quickly and how to recognize and match communication styles to assure effective, win-win interactions while building rapport and  more...

Communication Skills Course ...lls Training, Communication Training, How to Communicate, Interpersonal Skills, Improving Interpersonal Skills, Communication Skills Seminar, Communication Skills Workshop, Communication Skills Class, Better Interpersonal Skills, Reading Body Language Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour,  more...

Reducing Team Conflict Few of us like conflict. So why is it so pervasive, so enduring, and so difficult to resolve? One of the primary reasons is that we all have a natural instinct to see just one side of an issue: our own. Can this instinct be reshaped? Twenty-five years of DiSC training shows that it can. This is a simple but powerful program that helps individuals and groups develop the understanding and empathy  more...

Executive Office Assistant ...dent develop the skills and insights needed for increased interpersonal and organizational effectiveness, and to have the student acquire a high level of competency in administrative, word processing, and communication skills. The successful graduate will have been exposed to the skills necessary to function in an executive office in either a large or small organization. Furthermore, your  more...

Legal Administrative Assistant ...and the client. This program - in conjunction with strong interpersonal and communication skills, and a professional and self-confident attitude - prepares the graduate for a career in either a large legal organization or a small legal practice. Every office needs welltrained support staff... the challenges and opportunities are therefore endless. CDI College Campuses in Ontario Communities:  more...

Team Building It is said that people working together in teams can achieve far more than the same people could working alone. Many of us however experience the opposite, with the interpersonal tensions stopping the team from being effective. We can help you identify what you need to do to develop the behaviours associated with highly successful teams.  more...

The 5 Management Essentials for New Managers and Supervisors The road to success for new managers can be rocky and uncertain. For those whose outstanding skills and abilities have propelled them up the ranks, the next rung on the career ladder often leads to a management or supervisory position in order to get ahead. Many new managers receive inadequate or no preparation for their new manager role or its responsibilities. For some, the volume of  more...

Mastering the Art of Interpersonal Leadership ...Interpersonal Leadership begins to unravel the mystery of what separates those who truly are influential within organizations from those who could be. Through developing your intrapersonal intelligence and interpersonal intelligence understanding yourself and understanding others you will gain insight into the motivators and drivers that affect your own behavior and that of others. This  more...

Interpersonal Communication Skills ...This program is designed to assist in building successful interpersonal relationships and building skills in face-to-face communications, both professionally and personally. The course addresses three major skill area: analyzing and understanding yourself and others; listening productively; and asserting your thoughts and feelings in a constructive manner. Participants learn modes of  more...

Respectful Relationships This is the positive pro-active approach to eliminating inappropriate, disrespectful behavior in organizations! Often when organizations have problems with harassment, discriminatory behavior, rudeness, etc., they put everyone through the typical anti-sexual harrasment training (1-2 hours of quoting the law, looking at a video and being told to behave!). What a waste of time and money! No behavior  more...

Using Emotional Intelligence: How to Best Use Your Brain for Successful Results Whether you're an entrepreneur, executive, team leader or parent, emotions must be considered when resolving difficulties and developing strong relationships. When emotions are triggered, the quest for logic is lost. Whether it's your own brain that is deceiving you or it's the reactive brain in the person you are talking to that is hindering progress, you have to know how to make shifts at the  more...

Positive and Effective Conflict Management Skills (for the workplace) Kick start the new year with new skills and sign up for this very special seminar on Positive and Effective Conflicts Management . At this specially organised event, you will discover how to do the following; Learn how to keep your cool with conflict management strategies that work Understand how to assert your position positively Learn how to handle difficult situations with confidence  more...

Exemplary Customer Service ...interpersonal skills necessary to gain the competitive advantage, enhance customer relationships, and ensure personal and organizational success! You learn the practices that resulting in mutual satisfaction for you and your customer. In this course you experience a variety of customer satisfaction scenarios. You ll take away skills and knowledge that helps you to leverage the Emotional  more...

Gateway Leadership Certificate Program ...dule 1: Communicating With Influence, Building Successful Interpersonal and Team Communications (3 days) The single most critical skill for leaders is their ability to communicate effectively and influence others. This module develops skills needed to lead staff and build team dynamics which drive long-term enterprise success. The module focuses on building and executing critical analysis  more...

Understanding Managing Conflict Conflict is a fact of life. By better understanding conflict and how it affects your working relationships, you can begin to make conflict work for you, not against you. This highly-interactive 3-day course will help you strengthen your ability to work creatively with all types of conflict and improve your effectiveness in interpersonal relationships and negotiations. Extensive resources for  more...

Understanding Working with People Understanding why people behave as they do is vital to productive communication. We manage, make decisions, implement tasks, and work with people in many different ways. Yet, so often we assume others think as we do! This course provides insight into the motivations, behaviors, and actions of you and those around you. Applying this knowledge will increase interpersonal skills and improve  more...

Communicating with Influence Building Successful Interpersonal Team Communication Individual and team success depends upon the ability of individuals to communicate with others and be understood. The communication skills covered in this course are required to successfully exploit individual and group potential, focus a team s efforts, maximize creativity, influence another s thoughts and actions, and continually improve quality and productivity.  more...

High Involvement Teamwork ...interpersonal skills for improved team performance It has been shown that better interpersonal skills lead to better organizational performance. By understanding your own preferences and those of the people you work with, you can better support each other, communicate with each other, and accomplish more within your daily routines. This program presents participants with the critical aspects  more...

Communication and Interpersonal Skills ...Interpersonal skills is highly interactive and participants will learn to improve their communication skills and change behaviors to create a people-oriented environment. The need to be receptive to new ideas and selling ideas to others will be highlighted. Participants will learn how to motivate others and build a successful team; give and receive constructive criticism and use positive  more...

Conflict Management This 1-day Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to  more...

Communicating For Better Business If you are reading this you are probably one of those professionals who spends up to 80% of their time engaged in some sort of communication. Studies have show that an executives overall performance is strongly related to their competence as communicators. It is the secret to all great relationships, business and personal.  more...

Defusing Difficult & Demanding Customers More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities.  more...

Deliver World-Class Customer Service Improve the level and quality of customer service through proven and effective training. Deliver good, old-fashioned world class customer service that sets you apart from the competition. Interpersonal and telephone techniques that leave our customers impressed and coming back for more.  more...

Managing Time & Multiple Priorities Become more effective in time management, priority management, workplace organization skills, stress control, meeting management and interpersonal communication in this energetic and practical training. Help your employees manage their time and their priorities too.  more...

Successful Project Management Skills Improve the planning & scheduling of tasks and projects in this training. Increase inter-functional communication & coordination by using improved leadership skills. Break down barriers and build better teams through enhanced coaching. Develop superior technical & interpersonal project management skills. Meet project deadlines, schedules, timelines and budgets more consistently. Build more  more...

Handling People with Tact and Diplomacy This is a course for career minded professionals who want to excel in the interpersonal and communication skills needed to build a positive / influencing image. Learn how to resolve conflict, project self confidence and gain an understanding of non-verbal communication types.  more...

The Effective Manager Today a manager must lead, not just manage. To do this there are a number of essential qualities an effective manager must possess. Among others, these include intelligence and the ability to work hard, to think and communicate in an organized way, and to present oneself with confidence, authority and poise.  more...

Unlock the Leader Within: Managing People Effectively ...steem, listening & communicating, feedback & inquiry, and interpersonal and intrapersonal dynamics. Engaging presenters/facilitators incorporate interactive exercises, lively discussion, dynamic presentations, powerful visual aids, and an information-packed participant manual. Extensive attention is paid to applying the subject matter content to the participants' own work environment and  more...

Medical Administration Program Arthur McNeil has become one of the most referred institutes for medical Administration and Billing training. Arthur McNeil Medical administration students will receive training in medical office administration. The program includes anatomy and physiology, medical terminology, third party billing and medical office procedures. Written and Oral communication along with critical thinking is  more...

Communication Choices Communication Choices is a fun, exciting and eminently practical 4 or 8-hour course that covers the key aspects of interpersonal communication in the 21st Century: listening, expression, conflict resolution, electronic communication and assertiveness. This seminar is available only to contracting clients. We do not offer public seminars.  more...

Team Dimensions Profile and Seminar Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their individual roles in the process. As organizations rely more and more on teams to innovate, problem solve, produce, and compete at the speed of change, clearly understanding and capitalizing on  more...

Establishing and Maintaining Relationships In this 1-day program, participants will learn expectations for personal and team relationships; understand methods for diagnosing and evaluating others; be able to assess current relationships and apply a model for improvement; and use methods to pick the right strategy for ongoing relationship-building.  more...

Customer Care - Putting People First & Complaint Handling for 'Happy Endings' ...interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and success and examine  more...

Giving Feedback Giving Feedback is a three hour course concentrating on being able to give a variety of feedback to a variety of people for performance improvement. We examine the interpersonal or people skills required, the assertiveness required and the real value of constructive criticism.  more...

Gorilla Business Leadership Development Programs ...rograms that can enhance your people s ability to develop interpersonal and life skills that will have a positive effect on your organization, its culture and your bottom-line. Some of the benefits your company may realize from engaging in a Gorilla Business Leadership Development Program are: - employees with increased self-initiative - enhanced interpersonal and leadership skills - effective  more...