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Interpersonal Skills Training Seminars and Classes
From Jef Menguin
Positive Attitude The Key to Peak Performance instructor led traininggroup study and discussionworkshop / seminarGames, roles plays, and other experiential activities ...r, will provide you with practical tips, tools and proven interpersonal skills that will enable you and your team members to function at peak performance. You will laugh, cry and think and come away with powerful new strategies and a renewed sense of energy and motivation. As a result your team will achieve improved morale, increased performance and higher productivity. --- So Jef Menguin  more...
From Abertay Nationwide Training Ltd
PTLLS - Preparing to Teach in the Lifelong Learning Sector group study and discussiontrain the trainerIn-house group courses worldwide ...ment and evaluation Develop their own communication and interpersonal skills Develop an awareness of their professional role, the essential value systems which underpin it and the legal requirements for carrying out that role. We at Abertay Training also proved a wide range of approved trainer courses including the following: EDI approved Manual Handling Trainer (Level 3) Award IOSH  more...
From Impact Factory
Train The Trainer Skills Training instructor led traininggroup study and discussionworkshop / seminartrain the trainerExperiential Impact Factory's flagship two day Public Train The Trainer Course is suitable for all levels of training professional. It can feel really daunting standing up in front of others as the 'expert'. People expect a lot when they go on a course, and a 'run of the mill' training puts people to sleep. Spending two days with us will keep you awake - guaranteed. Our approach to trainer training  more...
Train The Trainer Course instructor led traininggroup study and discussionself directedworkshop / seminarExperiential Impact Factory's flagship two day Public Train The Trainer Course is suitable for all levels of training professional. It can feel really daunting standing up in front of others as the 'expert'. People expect a lot when they go on a course, and a 'run of the mill' training puts people to sleep. Spending two days with us will keep you awake - guaranteed. Our approach to trainer training  more...
From SETTEC
Advanced Presentation Skills Workshop group study and discussioncourseware Are Presentations important in your organization to be noticed amongst colleagues, management and customers? Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven? "Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management  more...
From Meirc Training and Consulting
Creative Problem Solving and Decision Making - Interpersonal Skills instructor led traininggroup study and discussioncourseware Apply logical and creative approaches to solving problems and making decisions. Use traditional and creative tools for identifying causes and generating solutions. Analyze and solve actual problems facing them at work.  more...
Certified Sales Manager - Sales and Marketing instructor led traininggroup study and discussioncoursewarebookworkshop / seminar Demonstrate traits of an excellent sales manager. Plan forecasts and quotas with more accuracy and precision. Conduct sales coaching and counseling sessions effectively. Demonstrate effective interpersonal skills. Manage the sales force with confidence and determination. Provide sales management training for colleagues.  more...
Interdepartmental Communication - Kuala Lumpur Dubai instructor led traininggroup study and discussioncoursewarebookworkshop / seminar By the end of the program, participants will be able to: Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for  more...
Certified Team Leader - Interpersonal Skills instructor led trainingstudy at homegroup study and discussioncoursewarebookworkshop / seminar By the end of the program, participants will be able to: Promote trust and rapport by exploring team player style and how it responds to team values. Recognize the key elements that move team from involvement to empowerment and how to give these elements to a team. Examine the work practices of high performing teams. Gain new insights into creating a motivating team environment. Implement  more...
Efficient Administration and Secretarial Skills instructor led traininggroup study and discussioncoursewarebookworkshop / seminar By the end of the program, participants will be able to: Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management  more...
Enhancing Your Creativity - Interpersonal Skills instructor led traininggroup study and discussioncoursewareworkshop / seminartrain the trainer By the end of the program, participants will be able to: Determine their potential for creativity and innovation Apply the creative thinking skills and methods in various work-related situations. Practice thinking in non-conventional ways (thinking out of the box using Mind Mapping and TRIZ). Recollect and retrieve memorized information easily and quickly.  more...
Training Your Mind for Success with NLP - Interpersonal Skills instructor led trainingcoursewareworkshop / seminar By the end of the program, participants will be able to: Define and understand Neuro Linguistic Programming (NLP) and its relevance at work Identify their preferred thinking patterns and filters. Apply sensory specific language in their day-to-day interactions with others. Use modeling techniques to improve their skills. Use NLP in leading and coaching others. Understand the law of  more...
Interpersonal Communication Skills instructor led traininggroup study and discussionworkshop / seminartrain the trainer By the end of the program, participants will be able to: Develop the necessary skills to become better communicators. Analyze the basic principles underlying interpersonal communication and human behavior. Understand the verbal and non-verbal components of the human communication process. Develop skills in listening actively and empathetically to others. Apply effective ways to deal with  more...
From Sapphire Training & Consulting, LLC
Establishing Interpersonal Skills instructor led training In organizations today, there is an expectation that Managers will have effective interpersonal skills in order to communicate with their employees. While some people posesse this skill naturally, it is a skill that can be developed over time through practice. This class is designed to help individuals practice the art of using interpersonal skills in everyday interactions.  more...
From silicon beach training
ISEB Requirements Engineering Training instructor led traininggroup study and discussioncourseware ...rements Engineering approach Describe the technical and interpersonal skills required of an analyst Apply a range of requirements elicitation techniques, such as workshops, interviews, scenarios, observation, document analysis, prototyping and questionnaires Interpret a model of the system data Model requirements using Context and Use Case Diagrams Document requirements in a  more...
From KnowledgeWoods Consulting Pvt. Ltd.
Interpersonal Skills Training instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookDVDbookworkshop / seminartrain the trainerCase Studies ...INTERPERSONAL SKILLS is a TWO DAY Interactive Program that provides a practical foundation for enhancing your Interpersonal Skills DURATION: TWO (2) Days Our Focus is on not just providing theoretical Information on Interviewing Techniques and their proper use, but also exploring the principles behind their use. KnowledgeWoods deliver these programs across India (Noida, New Delhi, Delhi,  more...
From Last Minute Training
Interpersonal Skills for Todays Professional The biggest influence on job satisfaction is our relationship with others. Having the skills to interact positively with our co-workers and boss enables the development of effective working relationships and leads to productive business outcomes. This workshop will help you to develop critical interpersonal skills that will pave the way to the achievement of personal, team and organizational  more...
Building Relationships With Success This workshop focuses on selling using a strategic relationship-building approach. No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no  more...
How to Boost Communication for Productivity and Project Management ...s course is intended for anybody wanting to improve their interpersonal skills. It can include those who belong to the manufacturing engineer industry, or that of a plant mager, or team leader, or supervisor, project manger or sponsor, project engineer, and so on. This course will teach you how to assemble and lead effective project and work teams. You will gain insights that you can use  more...
From Profit Consulting Co.
The Coaching Clinic - Coaching Skills for Managers 314 East Highland Mall Blvd. Ste #403 Austin Tx workshop / seminar ...nagers and Leaders who want to develop their coaching and interpersonal skills. Learn powerful and effective techniques that help you seize daily coaching situations. What coaching is about, why it is effective and how to implement it in the workplace. Learn how to make the traditional switch from "Command and Control" style management to collaborative and supportive coaching. The  more...
From The Leadership & Management Training Company Limited
ILM Level 3 Award in Management ... Solving Skills a Using Information for Decisions a Interpersonal Skills a Organising and Delegating a Assessing Performance a Motivation a Giving and Receiving Feedback a Resolving Conflict DATES: Every Thursday for Six weeks starting: 8th January 2009 VENUE: Sutton Bassett (Near Market Harborough) PRICE: 850 per person for self-funding individuals All  more...
From Profit Consulting Co.
The Coaching Clinic -Coaching skills for managers instructor led traininggroup study and discussionbook ...nagers and Leaders who want to develop their coaching and interpersonal skills. Course Overview Learn powerful and effective techniques that help you seize daily coaching situations. What coaching is about, why it is effective and how to implement it in the workplace. Learn how to make the traditional switch from Command and Control style management to collaborative and  more...
From TeamBuilding Blocks
Team building instructor led traininggroup study and discussionworkshop / seminartrain the trainer Hands-on, interactive, experientially based approach. Participants will immediately put into practice the key team building concepts that they've learned through a series of interactive activities. All of our training is guaranteed to improve workplace collaboration and productivity or you do not pay. Training can be conducted at your site or at the Four Mounds Inn & Conference Center in Dubuque,  more...
From The Ryan Group
Acquiring a Problem-Solving Mindset instructor led trainingon-line e-learning cbt (computer based)workshop / seminar Whether you are a small manufacturer struggling with increased offshore competition, a high-volume manufacturer implementing a 'lean manufacturing' program within your state-of-the-art manufacturing facility or a pharmaceutical manufacturer negotiating with the government over the patent life of your product.... your employees in Sales, Marketing, Manufacturing, Materials, Purchasing,  more...
From Treeline Training, Inc.
Increasing Your Emotional Intelligence This program offers you techniques to increase and develop your emotional intelligence. It guides you through proven methods to apply emotional intelligence in the workplace to enhance employee relationships and increase productivity.  more...
From Asktenali.com
Interpersonal skills Training instructor led trainingworkshop / seminar A unique workshop on Interpersonal skills and team building by S.Swaminathan  more...
Soft Skills Training instructor led traininggroup study and discussionworkshop / seminar ...munication Public Speaking Phone Etiquettes Email Writing Interpersonal Skills Art of Dressing Team Building Time management Stress, Fear and Crisis management Health and Happiness Target Audience This workshop is designed for managers, supervisors or for anyone who desires to enhance their soft skills and leadership skills. Recommended for Top, Middle and Entry Level Executives.  more...
Developing Soft skills through Activities instructor led trainingcoursewareworkshop / seminartrain the trainer ...munication Public Speaking Phone Etiquettes Email Writing Interpersonal Skills Art of Dressing Team Building Time management Stress, Fear and Crisis management Health and Happiness Target Audience This workshop is designed for managers, supervisors or for anyone who desires to enhance their leadership skills. Recommended for Top, Middle and Entry Level Executives.  more...
Workshop on Effective Communication instructor led traininggroup study and discussioncoursewareself directedworkshop / seminartrain the trainer A Transformational Workshop on Communication by S.Swaminathan This highly interactive workshop explores Communication and Behaviors as they relate to successful management practices. Workshop Information The workshop is intended to be provided in an interactive format. A variety of practical examples and case studies will also be used, which will be current and relevant to the workshop and the  more...
A Transformational Workshop on Leadership,Effective Communication, Team Building, Motivation and Time Management by S.Swaminath instructor led traininggroup study and discussioncoursewareself directedworkshop / seminartrain the trainer ...munication Public Speaking Phone Etiquettes Email Writing Interpersonal Skills Art of Dressing Team Building Time management Stress, Fear and Crisis management Health and Happiness Target Audience This workshop is designed for managers, supervisors or for anyone who desires to enhance their leadership skills. Recommended for Top, Middle and Entry Level Executives.  more...
From Leaders Workshop
Winning at Workplace instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookDVDbookworkshop / seminartrain the trainer ...blems and getting work done. Research shows that good interpersonal skills are essential for everyone. Our program, a Winning at the Workplacea helps participants establish that essential human connection with their co-workers that can revitalize their relationships and maximize their productivity. Therefore, people who have good interpersonal skills, such as communication, problem  more...
From PERCON The Strategic Interveners
Effective firt time managers instructor led traininggroup study and discussionworkshop / seminarkinaesthetics EFFECTIVE FIRST TIME MANAGERS OBJECTIVE: To let new participants become acquainted with themselves and their facilitator in a fun and informal way. Leadership, the need and challenges of today Working in a team-coping with changes To establish quickly cohesiveness in new teams that must work together. Building high performance teams To establish the importance of strategising and competing  more...
Feedback Skills instructor led traininggroup study and discussionworkshop / seminarkinaesthetics Improved interpersonal skills essential for developing feedback To make them aware about the importance of listening for evolving feedback skills To understand the importance of feedback through Inter-rater reliability in performance assessment and the skills involved Assessment of Feedback Skills Improving resilience through introspection How to respond to critical feedback  more...
From Miracle Infocom
Corporate Trainings From Miracle Infocom ...kills training Effective Time Management training Interpersonal Skills training Leadership and Team Work training Leadership Skills training Networking skills training Personal Effectiveness training Personality Development Workshop Positive-Mental Attitude training Professional Etiquette and Grooming training Stress Management Skills training Team  more...
From Core Excellence
Delhi NCR India Customised Executive Management Learning Development Programmes instructor led trainingstudy at homegroup study and discussioncoursewareself directedcd romDVDbookworkshop / seminartrain the trainercomputer lab Motivation Time Mgt. Retail Mgt. Strategic Mgt. Team Building Coaching Skills Interview Skills Problem Solving Decision Making Managing Stress Negotiation Skills Performance Mgt. Winning Attitudes Work Life Balance Customer Service Presentation Skills Business Etiquette Conflict Resolution Sales Effectiveness Interpersonal Skills Planning & Execution Communication Skills  more...
From Leads Learning And Development Services
You are Management Now You Are Management Now is all about developing oneself to embrace the role and responsibilities of a manager. The program will cover the application of various leadership styles, attributes of effective leadership, decision making guidelines, people management, delegation, time and stress, management, interpersonal skills and the dynamics of inspiring followers  more...
From in_cr_ove
Interpersonal Relations ...interpersonal skills are at the base of every successful organisation because at the end of the day you have to reach out to people. Whether they are your customers, your suppliers, your vendors and even your employees, if there is a gap there will be misunderstandings and a resulting loss to organisations. On the other hand ensuring effective interpersonal skills offers a distinct  more...
From Aspect Training
Mentoring Skills for Managers ...embers. Coaching can be used to help people develop their interpersonal skills, help them manage themselves (e. g. project management); improve their leadership style, their team effectiveness, work tactics and strategies. Coaching is used to help leaders make the attitudinal shifts needed to implement lasting change. Business leaders, from corporations to small consultancies employ coaches to  more...
From FOCUS Traco Indonesia
Presentation Skills Trainings instructor led traininggroup study and discussionworkshop / seminar Become the presenter everyone enjoys listening to. In business, tough times bring about rapid changesa and they must be communicated effectively. Being well-prepared to give a polished and persuasive presentation keeps you composed and ready for any audience at any time. Develop and enhance your public speaking style and turn even the driest, most mundane information into a dynamic, compelling  more...
From Persona International
In-House Freelance Soft Skills Trainers Development Program a Level 1 a Initiating the Trainer a Trainera s Kick-Off Training This workshop is designed to help the individual who is nota or at least not yeta a professional trainer. The focus is on the supervisor, manager or brand new trainer who has been asked to present or train a group of individualsa a task for which he or she has little prior experience. This a on the joba training can  more...
From Pearlcatchers Ltd
Crucial Conversation - personal effectivenss and communication skills instructor led traininggroup study and discussionworkshop / seminarexperiential learning, using actors Learn how to maintain effective working relationships by tackling those difficult conversations promptly and confidently Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict  more...
Introduction to Group Dynamics and Facilitation instructor led traininggroup study and discussionworkshop / seminaraccelerated and experiential learning An invaluable and practical workshop to understand and manage group dynamics Group working is a vital part of achieving results in today s organisations. Whether you re a leader, manager, specialist or consultant creating the conditions for people to work together, at their best, is an essential part of the role. One example is quality decision making in a group. A group with low trust and  more...
From Wintrac Inc.
Negotiation Skills ...ed positions will stop useful negotiation and poor use of interpersonal skills leads to "stand off" positions and win-lose type situations. Aggressive behavior wins out and the result is not implemented. Win-lose can lead to a future of even less useful meetings. This 2-day course offers the opportunity to learn to negotiate to a position of success. You can get a complete list of other  more...
From WIN Sales and Marketing Programs
Selling Rules for Professionals ...n efficient and professional way. 2. Acquire knowledge, interpersonal skills, negotiation skills, poise and assurance. 3. Understand how to manage their portfolios to ensure the best customer service to their clients, work in teams, and boost profitability. 4. Be equipped with the tools to grow fast within their jobs and environment. 5. Learn how to make the best of their resources and  more...
From Wintrac Inc.
MAKING PROJECTS WORK ...uccess through people. Participants will acquire advanced interpersonal skills and learn consensus-building techniques that help provide clarity and garner commitment from team members, customers and management. These influential skills are instilled in participants through real-world scenarios, which continually reinforce the skills, techniques and concepts necessary to improve project results  more...
Facilitation Skills Workshop Teams and groups are much more effective if they are led by a skilled facilitator who encourages participation and creativity while maintaining focus and staying within time constraints. A competent facilitator makes review sessions, meetings, and workshops more productive. A facilitator understands how to plan and prepare for group sessions and how to exercise the interpersonal skills that  more...
From Vantage Corporate Education
Difficult Conversations - Communicating for Results ...bling individuals within those organizations) to leverage interpersonal skills as a path to improved business results. Results * Better working relationships * Fewer communication problems * Improved decision-making * Better substantive results A recent Vantage workshop participant reported that, as a direct result of using the tools from  more...
From Syslogy Consultancy
Corporate Software Training Soft-Skills Training Foreign Language Training ...gotiation Skills * Professional Effectiveness * Interpersonal skills * Global Etiquette * Decision Making * Conflict Management * Essentials of Teamwork * Supervisory Management * Stress Management * Dealing with difficult people * Interviewing skills * Train the trainer We specialize in providing the Gurus for the following technologies:  more...
From FiTA - The Final Touch Academy
In-house customized programs Programs we offer as in-house cusotmized programs We welcome enquiries from corproate houses for our services in the areas mentioned below Communication skills Presentation skills Interpersonal skills Written communication Conversational skills Creativity Sales Negotiation skills Stress management Time management Work-life balance Personality development Media training MS-Word  more...
From Tango Training LLC
Communication and Interpersonal Skills Poor communication and interpersonal skills are the leading cause of dysfunctional teams. Improve your team's performance by improving their ability to work with and communicate with each other.  more...
From TACH Solution
Effective QA/QC Management instructor led training ...ntrol Practitioners Develop skills in both technical and interpersonal skills Improve quality understanding and concepts to drive productivity and performance Promote Cost of Quality thinking in order to relate cost and quality measurement Course will focus in developing advanced QA/QC methodlogy in an organization to improve on prevention system. This course will improve the understanding  more...
From Live to Learn
DiSC Behavioural Styles instructor led trainingon-line e-learning cbt (computer based)group study and discussionself directedDVDworkshop / seminartrain the trainerblended learning How do you foster trust, cooperation, understanding and acceptance at a time of broadening diversity? You can start by administering the DiSC Classic Profile to the people in your organization. The DiSC Classic Profile is based on the DiSC Dimensions of Behaviour model, which groups behavioural responses into four dimensions or clusters: Dominance, Influence, Steadiness, and  more...
Adventures in Attitude instructor led traininggroup study and discussionworkshop / seminartrain the trainer Empowerment begins with seeing the possibilities, not just the problems. It means changing our perspective on ourselves and others. This program is designed to help people understand that how they perceive and respond to events around them is their choice. This awareness is the first step in changing negative attitudes to positive ones. It is the key to establishing personal responsibility and  more...
From People Tree Training Northampton
Interpersonal Skills instructor led traininggroup study and discussion Interpersonal Skills are core skills for the modern business professional. If you work with people having top notch communication skills maximises both your performance & the performance of your team or department. From motivating teams to building positive relationships these are tools and skills that your people need in order to enhance organistional performance.  more...
From Paramount Training Services (PTS)
Health & Social Care instructor led training ...s encourage assistants to develop their communication and interpersonal skills, which are essential given the amount of contact assistants, have with patients and their relatives. As a certified care or nursing assistant you are likely to have the opportunity to undertake NVQ/SVQ Level 2 or 3 in Health and Social Care. This qualification requires you to produce evidence of competence in your  more...
From SuccessSystems, Inc.
People Skills for Technical Professionals, Supervisors & Managers instructor led trainingworkshop / seminar ...managers and technical professionals receive little or no interpersonal skills training in preparation for their jobs. Most of their time is actually devoted to dealing with people and American Management Association studies reveal that 75% of managers who are terminated are let go because of their difficulties with people! This "How To" training has been one of our most popular programs and  more...
From Business Training Works, Inc.
Communication Skills Course instructor led traininggroup study and discussionworkshop / seminar ...lls Training, Communication Training, How to Communicate, Interpersonal Skills, Improving Interpersonal Skills, Communication Skills Seminar, Communication Skills Workshop, Communication Skills Class, Better Interpersonal Skills, Reading Body Language Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour,  more...
From TACH Solution
Interpersonal Communication Skills instructor led trainingself directedtrain the trainer This program is designed to assist in building successful interpersonal relationships and building skills in face-to-face communications, both professionally and personally. The course addresses three major skill area: analyzing and understanding yourself and others; listening productively; and asserting your thoughts and feelings in a constructive manner. Participants learn modes of  more...
From SuccessSystems, Inc.
Respectful Relationships instructor led trainingworkshop / seminar This is the positive pro-active approach to eliminating inappropriate, disrespectful behavior in organizations! Often when organizations have problems with harassment, discriminatory behavior, rudeness, etc., they put everyone through the typical anti-sexual harrasment training (1-2 hours of quoting the law, looking at a video and being told to behave!). What a waste of time and money! No behavior  more...
From The Lausanne Training and Development Group
Exemplary Customer Service instructor led traininggroup study and discussionRole Plays, simulations, exercises ...interpersonal skills necessary to gain the competitive advantage, enhance customer relationships, and ensure personal and organizational success! You learn the practices that resulting in mutual satisfaction for you and your customer. In this course you experience a variety of customer satisfaction scenarios. You ll take away skills and knowledge that helps you to leverage the Emotional  more...
From Boston University Corporate Education Center
Understanding Working with People instructor led training Understanding why people behave as they do is vital to productive communication. We manage, make decisions, implement tasks, and work with people in many different ways. Yet, so often we assume others think as we do! This course provides insight into the motivations, behaviors, and actions of you and those around you. Applying this knowledge will increase interpersonal skills and improve  more...
From Richard Chang Associates, Inc.
High Involvement Teamwork instructor led trainingPackaged Training Program ...interpersonal skills for improved team performance It has been shown that better interpersonal skills lead to better organizational performance. By understanding your own preferences and those of the people you work with, you can better support each other, communicate with each other, and accomplish more within your daily routines. This program presents participants with the critical aspects  more...
From Calyptus Consulting Group
Communication and Interpersonal Skills instructor led traininggroup study and discussion ...Interpersonal skills is highly interactive and participants will learn to improve their communication skills and change behaviors to create a people-oriented environment. The need to be receptive to new ideas and selling ideas to others will be highlighted. Participants will learn how to motivate others and build a successful team; give and receive constructive criticism and use positive  more...
Conflict Management instructor led traininggroup study and discussion This 1-day Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to  more...
From Zenergy PD Inc.
Communicating For Better Business instructor led traininggroup study and discussion If you are reading this you are probably one of those professionals who spends up to 80% of their time engaged in some sort of communication. Studies have show that an executives overall performance is strongly related to their competence as communicators. It is the secret to all great relationships, business and personal.  more...
From Arthur McNeil Institute
Medical Administration Program instructor led training Arthur McNeil has become one of the most referred institutes for medical Administration and Billing training. Arthur McNeil Medical administration students will receive training in medical office administration. The program includes anatomy and physiology, medical terminology, third party billing and medical office procedures. Written and Oral communication along with critical thinking is  more...
From Calyptus Consulting Group
Establishing and Maintaining Relationships instructor led traininggroup study and discussion In this 1-day program, participants will learn expectations for personal and team relationships; understand methods for diagnosing and evaluating others; be able to assess current relationships and apply a model for improvement; and use methods to pick the right strategy for ongoing relationship-building.  more...
From People Tree Training Northampton
Customer Care - Putting People First & Complaint Handling for 'Happy Endings' instructor led traininggroup study and discussion ...interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and success and examine  more...
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