Instructor Led Interviewing And Hiring Training - Training Resources

Hiring for the 21st Century Many times little attention is paid to the hiring process but too much haste can cause many problems later on! The topics covered in this workshop will help you attract the right people, write a job description, write effective newspaper ads, analyze and weed out resumes, develop a process for conducting interviews and prepare to negotiate compensation.  more...

Hiring Smart Behavioural Interviewing Skills This 2 day seminar will give you the skills you need to attract better candidates, identify the producers from the pretenders, and develop a team that will take you to new heights.  more...

Contact Center Manager Certification Training * Learn and practice new concepts and techniques for dealing with people, tools, and operations more effectively in a management and leadership capacity. * Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance. * Acquire access to unique tools and  more...

Increase Your Odds of Hiring Right Topics include: * Articulating the role/position so you get the right fit * Creating an advertisement * Interviewing correctly * Selecting the final candidate * Setting-up the employment deal with the hire letter * Establishing and managing a successful probationary period * Continuing Education Accreditation: CMA, OAA  more...

Employee Orientation How To Get Employees Off To A Good Start Most of the time, a reason why an employee will change their job is because they don't feel welcome or a part of the organization they join. If a company invests money on recruiting, interviewing, and perhaps even relocating employees, then it would make sense that go ahead with one more step in making their employee feel like they have made a good decision coming into the company. Human resource  more...

Interactive Interviewing Skills When your job demands that you split your concentration between inputting information accurately into a computer while interacting with a real, live person who deserves your full attention, what do you do? This program shows you how to build rapport and put clients at ease, keep the client engaged as you input information into the computer, deliver bad news in a way that minimizes negative  more...

Behavioral Interviewing This behavioral interviewing program is a dynamic course that gives you the skills to make the best hiring decisions - and avoid costly blunders. You will learn competency-based behavioral interviewing; using the accepted opinion that past and present behavior is the best forecaster of future performance. Whether youa ve performed 100 interviews or you are new to the interviewing world, this  more...