Instructor Led Introduction Training in Egypt
Introduction Training Provider? - Tell us about your Training!
From Contacts Plus
AT&T Certificate for Call Center Team Leaders


Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let
more...
From SETTEC
Introduction to Supply Planning


* Increase profitability by increasing the inventory turnover
* Reduce distribution & freight cost
* Minimize the needed storage areas
* Increase sales value through maintaining in demand stocks
* Reduce scrap products value
* Reduce dead stock value
more...
Environmental Management Systems ISO 140012004 Environmental Auditing

* Introduction to ISO 14001: 2004.
* Environmental Aspects/ Impacts (workshop WS2).
* Resources, rules, responsibility and authority.
* Monitoring and measurement.
* Audit types.
more...
Occupational Health Safety Management Systems OHSAS 180012007

Introduction to OHSAS 18001: 2007.
OH&S policy (Workshop WS1).
Determining necessary controls (Workshop WS4).
Recourses, authority and competence, training & awareness.
Non conformity, corrective and preventive action.
more...
Introduction to Lean Production and Six Sigma

The objectives of this course are to introduce participants to the concepts of lean production and six-sigma to understand both concepts and appreciate what they can do for them. The course will also reveal the link between the two concepts and introduce a plan for their implementation. The course is equivalent to white belt six-sigma training with the added discussion of the basics of lean
more...
Introduction to Solid Waste Recycling

Help the interested and involved parties in understanding the full dimensions of solid waste recycling, its cycle, its levels that have to be addressed every time we conduct a study on Solid Waste Recycling, its relationship with the other services and utilities in the community and sample of the current and future projects.
more...
Tenders andContracts Management

* Upon the completion of this course, candidates will be able to:
o Conduct an End-to-End procurement process
o Use the different procurement tools and techniques
o Be better negotiators
o Identify which type of contract to use, and when
o Have better command of Contract Management
o Better manage bidding and tendering processes
more...
Ensuring Customer Satisfaction

* Introduction to Customer Service
* Calming Upset Customers
* Internet Customer Service Skills
more...
From Next Levels Consulting
Career Coaching Workshop
...evelopment plan and in their career.
Course Outlines
-Introduction to career coaching
-Expectation clarification
-Career Trends
-NLP & human potential
-Barriers to human potential and how to handle them
-What leads to happiness?
-Values clarification
-Values Ranking
-Personality assessment: MBTI
-Skills assessment
-Leisure activity assessment
-Job fair and what is in the market
more...
Presentation Skills
... clear and concise manner.
-Create an attention-grabbing introduction.
-Implement techniques for varying vocal tones and body language.
-Develop strategies for handling disruptive participants.
-Point out the benefits and pitfalls of various visual-aid options and audience seating arrangements.
-Begin implementing goals created during the session
Course Outlines
-The Anatomy of a
more...
Communicating with Influence
... clear and concise manner.
-Create an attention grabbing introduction.
-Implement techniques for varying your vocal tones and body language.
-Develop strategies for handling hecklers, bullies, and other participants
N. B. Content can be modified (customized) as per customers requirements & business objectives
Course Outlines
-Communicating to Influence and Inspire: A Starting Point
more...
Introduction to Psychometrics
Duration: 1 day
Description and Learning Objectives:
Recruitment is a highly costly process, not only in terms of time, and money but in terms of the impact an incorrect hiring decision has on both performance and morale.
Psychometrics has been introduced to the field of recruitment in an attempt to increase the efficacy of hiring decisions. A variety of psychometric tools is now available to
more...
Introduction to HR Management
Duration: 2 days
Description and Learning Objectives
The purpose of this course is to Hel you gain knowledge of HR roles and responsibilities, structure and functions. At the end of this course , you will be able to understand the following:
-The core responsibilities of the HR department
-Recruitment & Selection as concept
-Training & Development
-Compensation & benefits
-Performance
more...
ITIL V3 Service Transition
...idates will gain competencies in the following areas:
-Introduction to Service Transition
-Service Transition Principles
-Management and control of all Service Transition activities
-Service Transition Related activities around communications, commitment and organizational change
-Organizing Service Transition
-Control and coordination of Service Transition technology related activities
more...
ITIL V3 Service Operation
...idates will gain competencies in the following areas:
-Introduction to Service Operation
-Service Operations Principals
-Service Operation Processes
-Common Service Operation Activities
-Organizing Service Operation: Functions
-Technology Considerations
-Implementation Considerations
-Challenges, Critical Success Factors and Risks
-Prepare for the exam
* All ITIL courses are
more...
ITIL V3 CSI
...idates will gain competencies in the following areas:
-Introduction to Continual Service Improvement
-Continual Service Improvement Principles
-Continual Service Improvement Process
-Continual Service Improvement Methods and Techniques
-Organization for Continual Service Improvement
-Technology for Continual Service Improvement
-Implementation Considerations
-Critical success factors
more...
ITIL V3 MALC
...idates will gain competencies in the following areas:
-Introduction to IT Service Management Business and Managerial Issues
-Managing the Planning and Implementation of IT Service Management
-Management of Strategic Change
-Risk Management
-Understanding Organizational Challenges
-Service Assessment
-Understanding Complementary Industry Guidance
-Prepare for the exam
* All ITIL
more...
Emotional Intelligence - The Edge for Leaders
... with others within the EI framework
Course Outlines
-Introduction to principles of emotional intelligence
-Self management; Self awareness, Self regulation, Self motivation
-Social management; Empathy, Reading Others and Perceiving Accurately, Focused Listening, Communicating with flexibility and authenticity
This course is very interactive with minimum of lecture. It is based upon
more...
From Quality Academy Egypt
Lead Auditor ISO 9001 (QMS)





...und and overview of the ISO 9000 family of Standards
An introduction to auditing and implementing an audit system and the auditor's role in the process
Management's role in reviewing the effectiveness of the overall quality system
Planning and managing a process based audit:
- resources and timing
- use of checklists
- selection of audit teams
Conducting the audit - skills,
more...
From XTrack Egypt
Basics of marketing
This course is designed for any newly recruited or promoted marketer, or who wish to enhance his performance through adopting some marketing concepts and increase his customer satisfaction.
Program contents:
*introduction to marketing. *Marketing enviroment.
*Marketing research. *Segementation & target market strategies.
*Consumer buying behavior. *Product planning & develpoment.
*Strategic
more...
Competency Based Selling
...and a lot of fun and enthusiasm. The program starts by an introduction to general then specific business understanding and tackles each area of the selling process afterwards in full detail and practice starting by different ways of prospection and creating sales leads and gaining the ability to create brilliant first impression and presenting the product or service with different tactics to
more...
From Task
Certified International Supply Chain Manager CISCM
...Introduction to Logistics and Supply Chain Management
Module 2 Relationship between Purchasing and Supply Chain Management
Module 3 the Domestic and International Transportation Systems
Module 4 Production Planning and Scheduling
Module 5 Inventory Management and Warehousing
Module 6 Physical Distribution Management
Module 7 Logistics Structure and Productivity, Quality Management,
more...
From Developers for Training and Consultancy
Certified Valuation Analyst CVA
DTC, is announcing the FIFTH run of the International Professional Certificate CVA. CVA is accredited by the reputable IACVA, USA: the International Association of Consultants. The main subjects of the review course are:
a Introduction to business valuation
a Principles of valuation
a Financial analysis and generating economic/ normalized financial statements
a Capitalization/
more...
From Deep Impact Coaching
Job Hunting Techniques
...Introduction:
While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. Whether you are already in the midst of a job search or just thinking about it, this one day workshop will help you to determine what your skill set is made up of, the kind of work that is important and realistic to include in your search, and how to get started.
more...
From Business Excellence Center - BEC
Lean Six SIgma Green Belt






...
Structured Problem Solving
DMAIC Analyze
Introduction to Test of Hypothesis
Scatter Diagram
Regression
DMAIC Improve
FMEA
Creative Thinking
DMAIC Control
Control Plans
Error Proofing (Poka-Yoke)
Duration: 70
Admission Requirements: Bachelor Degree in relevant field.
Good command of the English language.
Hands-on
more...
From Tatweer Training Center
Certified Purchasing Professional-CPP

...Introduction:
The Certified Purchasing Professional (CPP) Certification is for professionals who have demostrated the skills to successfully implement improved purchasing and supply chain practices as part of a business solution in an organization. A 5-day intensive seminar, for those who want to understand and implement the essential tools of Purchasing, Procurement and Buying. Participants
more...
From El Noran Training center
Conventional control and PLC Programming
Classic control
Introduction to control system
How to read and design control drawing
Practical examples
PLC Hardware
Installation and wiring
PLC programming overview
Basic instruction with examples
Complex control system solving methods
Introduction to analog input & output
Examples and complete projects
more...
From Key-kits
GISD GENERAL INDUSTRY SAFETY DIPLOMA





... move to safety profession.
Syllabus: 6 Modules
Introduction to Safety management system.
1. Benefits of effective Safety management system.
2. Elements of effective safety managements system.
3. Employees' involvement responsibilities.
Hazardous prevention plan.
1. Engineering control.
2. Administration control.
3. Personnel Protective Equipments.
4. Safe
more...
From International Experts Group (IE-Group)
Strategic project Management
...ct management processes covering five areas such as:
a Introduction to strategic PMO
a Earned Value Management
a Advanced Risk management tools and techniques
a Strategic management Overview
a Program Management Overview
Be a Strategic Project Manager By attending a Strategic Project Managementa focused program with highly Qualified Project Managera s
more...
