Instructor Led Ip Telephony Training - Training Resources

AT&T Diploma for Agents Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them. This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path  more...

Cisco Voice over Wireless LAN Cisco Voice over Wireless LAN VOWLAN Course Description This 2-Day VoWLAN course will focus on building skills in design, deployment, implementation and operation. It will include new information on A and G cell design, site survey, security, roaming, quality of service (QoS), and troubleshooting. Topics will include Cisco wireless IP phone 7920, Nokia E-Series, as well as end to end  more...

Cisco Voice over IP CVOICE v60 CVOICE_60 Course Description Cisco Voice over IP (CVOICE) v6.0 provides an understanding of converged voice and data networks and also the challenges faced by the various network technologies. The course also provides network administrators and network engineers with the knowledge and skills required to integrate gateways and gatekeepers into an enterprise VoIP network. This course is one of  more...

Cisco Unity Design and Networking Cisco Unity Design and Networking (CUDN) is an advanced course for engineers responsible for the design of sustainable complex Unity solutions based upon customer requirements. Upon completion of this course, you should have a higher degree of confidence that the designs you provide for your customers meet the criteria of being sustainable and reducing post-deployment support requirements Course  more...

Cisco Unified Presence Design and Implementation Cisco Unified Presence Design and Implementation (PRSDI) v6.0 is a 3-Day course that prepares you for installing and configuring a Cisco Unified Presence Release 6.0. It also includes integration options with other Cisco Unified Communication products as well as third-party presence solutions, including Microsoft Live Communication Server, Microsoft Office Communications Server, and IBM Lotus  more...

Cisco Unified Communications Architecture and Design course UCAD_10 Course Description The Cisco Unified Communications Architecture and Design course addresses the breadth of technical issues surrounding the design of Voice over Data networks and explains a methodology that brings order to approaching the problems faced by planners and designers. It teaches the assessment of the current network, Cisco methodology for implementing Voice over Data  more...

Cisco Unified Voice Portal Implementation ... Interconnecting Cisco Network Devices (ICND) * Cisco IP Telephony Part 1 (CIPT1) * Cisco Voice Over IP (CVOICE) * Implementing Cisco Voice Gateways and Gatekeepers (GWGK) * Cisco Intelligent Contact Manager Product Training (ICMPT1, ICMPT2) * Telephony Experience - IP and Legacy * Contact Center Experience * Basic Networking Knowledge * Cisco IOS CLI  more...

Cisco Unified Communications IP Tel Part 2 v60 ...se Description Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2) v6.0 prepares you for installing and configuring, a Cisco Unified Communications Manager solution in a multisite environment. This course focuses on Cisco Unified CallManager Release 6.0, the call routing and signaling component for the Cisco Unified Communications solution. It also includes H.323 and Media  more...

Cisco Unified Communications IP Tel Part 1 v60 ...se Description Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) v6.0 prepares you for installing and configuring a Cisco Unified Communications Manager solution in a single site. This course focuses primarily on Cisco Unified Communications Manager Release 6.0, the call routing and signaling component for the Cisco Unified Communications solution. This course includes lab  more...

CIPT Accelerated CIPT parts 1 and 2 v60 ...se Description Implementing Cisco Unified Communications IP Telephony Boot camp (CIPT BC) v6.0 prepares you for installing and configuring a Cisco Unified Communications Manager solution in a single site and multi site environment. This course focuses primarily on Cisco Unified Communications Manager Release 6.0, the call routing and signaling component for the Cisco Unified Communications  more...

Administering CallManager and Unity ... the day-to-day management needs that are associated with IP telephony system. The course lecture is based on Cisco Unified Call Manager 5, the student has the option to request labs using either Cisco CCM version 4.1 or Cisco UCM version 5. Prerequisites To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge: * Working knowledge  more...

CCVP Bootcamp Training ...OICE), Cisco Voice Gateways and Gatekeepers (GWGK), Cisco IP Telephony (CIPT 1), Cisco IP Telephony Part 2 (CIPT2), Implementing Cisco Quality of Service (QoS) and Troubleshooting Cisco Unified Communications Systems (TUC). Because of the accelerated nature of the class, be prepared for long days in class, as long as 9:00 AM to 6:00 PM, and a heavy study load. Also, not all material in the  more...

CVOICE - Cisco Voice Over IP Training CVOICE Course Description Course Content CVOICE 5.0 is the first course in the Cisco Voice Professional Curriculum, a curriculum track that starts at the basics of packetized voice and builds up to a true voice professional level. CVOICE lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both  more...

Cisco IP Contact Center Course Description This 12 day course is intended for personnel who will implement, configure and support the Cisco IPCC Product. The course covers ICM, CIPT, IPCC, and IP-IVR v3.1.2. It is based on the 6.0 ICM Release and CCM 4.0. Due to the accelerated nature of the class, not all material in the student manuals for each course will be reviewed in class. Students will have opportunities to  more...

ADMINISTRATING CISCO CALLMANAGER ...wing Telephony and IP Phones This lesson discusses Cisco IP telephony and legacy telephony components. Cisco IP telephony makes up part of the Cisco Architecture for Voice, Video, and Integrated Data (AVVID). The Cisco AVVID focus emphasizes a converged network, converging voice, video, and data. Cisco IP telephony, centered on Cisco CallManager, converges voice and data networks. This lesson  more...

CISCO CALLMANAGER MCS BOOTCAMP ... to deploy, manage, configure and troubleshoot enterprise IP Telephony. Course Objectives System engineers will be able to describe the IP telephony components and then configure and troubleshoot these components in a solutions-based lab environment. The lab simulates an enterprise deployment using Cisco CallManager 3.3 & 4.0, PSTN gateways, Catalyst 6000 LAN, and router-based WANs.  more...

Advanced AVVID Troubleshooting and PBX Integration ...amp (CCM) intended for engineers who must troubleshoot an IP Telephony network. In the course, students will integrate the major network components such as routers and switches with an IP Telephony solution. They will also integrate the call processing and client components such as the CallManager and IP phones. Students will then troubleshoot the environment based on some of the most prolific  more...