|
Training Classes
| Learning and Development Resources
| Training Directory
| New Training Seminars
| New Training Providers
| Site Map
| Promote Training Seminars
|
Training Keywords
| Training Seminars
| Training Providers
| Regions
|
| Advertise Training Seminars
| Login
|
||||||||||||||||||||||||
Custom Search
Is Important Training Seminars and Classes
From Serebra Learning Corporation
Customer Service : Why Care for Customers?
   In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you more...Health and Safety
...environment is dangerous, unpleasant and unproductive. It is important that employees should be aware that is their duty to: Take reasonable care for the health and safety of themselves and the people who may be affected by what they do and don't do. Comply with health and safety regulations applicable to their work area This course will give you invaluable guidance for developing your more...Conducting Effective Sales Research Meetings
...is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. You'll start by learning how more...Managing a Customer-focused Department Simulation
...is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at all times. As a customer service manager, it's your job to help your more...Call Center Telephone Sales
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time more...Transitioning into a Project Management Role
...th no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine your project management skills, but this course will prime you for more...Expanding Time Focus on What is Important
...is Important, is the seventh of fourteen courses in this curriculum. After the completion of this course you will be able to list the steps that convert goals into prioritized tasks, list guidelines for effective scheduling and list guidelines for successfully implementing a prioritized and scheduled task list. The Stress Management curriculum presents easily adopted techniques for today's busy more...Business Travel Safety Forming a Corporate Travel Safety Program
In "Business Travel Safety: Forming a Corporate Travel Safety Program," you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. The target audience for this program is more...Business Travel Safety Safety Measures for Travelers
In "Business Travel Safety: Safety Measures for Travelers," you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when more...Delivering Your Message
So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by more...The Impact of Culture on Communication
...e apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden. Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in different countries that you are in tune with them, and that you appreciate and value the differences between you, can help more...Lead and Communicate Effectively as a New Manager
...nd how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last job, but now you will need to resist the temptation to continue doing it. For some time to come, it may be true more...Balanced Scorecard Corporate Strategy
The first course in the Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to more...Coaching for Business
...hing role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and behavior. This course ensures that those responsible for coaching will know what their roles are, and thus be better placed to unlock the potential of individuals and teams, to maximize performance and more...Independent Contractors and Temporary Employees
...ved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with the appropriate distribution of risks and responsibilities. This course explains the differences between independent contractors and temporary employees, the benefits and drawbacks of both, and how to get the most out of your hiring practices. more...Project Management Fundamentals
Today, the competition in the business world has grown to an extent where you need to deliver the best products and services in order to sustain your business. To meet the demands of modern businesses, you need to prioritize the projects in hand, ensure smooth project execution, and develop quality products in the stipulated time and within the allocated budget. To achieve these goals, you must more...Project Management Techniques
...ng in increasingly new demands in business. Therefore, it is important that the projects undertaken to cater to these business needs have small life cycles so that they can be delivered to prospective clients before a possibility of a technological change arises. Projects have a small life cycle if they are completed in a stipulated time frame. This can be done by managing the activities that more...WAN Components
Upon completion of this WestNet e-Learning module, you will understand the basic concepts and components used to move information from source to destination across a telecommunications network. more...Encryption Technologies
To discuss techniques for encrypting information Network administrators, firewall administrators, systems administrators, application developers, and IT security officers more...Overview of the Implementation Process
This WestNet e-Learning module will outline a formal four-phase approach to network design, which covers the majority of areas that must be considered in most networking implementation projects. more...Computer Telephony Integration Implementation
This WestNet e-Learning module introduces the systems approach, and then works through the five key steps of a technology implementation. more...RDBMS Concepts
...me of data available to an organization might be vast, it is important to process this data to derive relevant information quickly. The data can be managed effectively using database management systems. Database management continues to gain importance as more and more data is being made online and easily accessible through computer networking. Commercially, database management systems represent more...First Aid--CPR
... resuscitation (CPR) can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This one-hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note: this training should not be used as the primary basis for more...Financial Management - Financial Planning and Forecasting
This course will provide a basic introduction to financial planning and forecasting and how this process is important in the firm meeting its financial goals. We will describe the planning process (also known as budgeting) and how the plan once established is implemented. more...Business Code of Conduct - Insider Trading
The course covers what is insider trading and how it is defined why insider trading is important and insider trading rules and supervision more...Managing Change: The Change Process
...g Change: The Change Processa you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important as well as the steps you can take to develop one. In addition you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process you will be able to transition more...Managing Change: Overcoming Change Obstacles
In a Managing Change: Overcoming Change Obstaclesa you will learn about the obstacles you may encounter while implementing change. Specifically you will learn about resistance complacency and crises three main obstacles to change. Why a commitment to change is important and how best to communicate during a change are also covered in this course as is the importance of change teams and the more...Microsoft Exchange 2000 Infrastructure Design Part 1
... how to analyze company's organizational requirements. It is important to understand the design decisions in Active Directory that are specific to Exchange server. These decisions are based on an analysis of the organization's business structure and operations. This course deals with assessing your users' needs and your network needs. The network topology has an effect on your Exchange 2000 more...Microsoft Exchange 2000 Infrastructure Design Part 1
... how to analyze company's organizational requirements. It is important to understand the design decisions in Active Directory that are specific to Exchange server. These decisions are based on an analysis of the organization's business structure and operations. This course deals with assessing your users' needs and your network needs. The network topology has an effect on your Exchange 2000 more...Financial Statements: Reading and Analyzing an Annual Report
Financial Statements: Reading and Analyzing an Annual Report teaches the student how to read and analyze an annual report and its notes of disclosure. The program details the characteristics users and components of annual reports and notes of disclosure that will help the student understand why it is important to create analyze and comprehend annual reports. more...Sales Skills: Effectively Closing a Sale
In Sales Skills: Effectively Closing a Sale you will learn how to focus on clients' key issues when speaking to them why product demonstrations are beneficial and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals how to respond to resistance and what to do if a sales meeting becomes uncomfortable. In addition you will learn when to close more...Cross-Functional Teams: Selecting Cross-Functional Team Members
Cross-Functional Teams: Selecting Cross-Functional Team Members covers how to identify and select cross-functional team leaders and members and how to ensure cross-functional team success. The program also covers roles in cross-functional teams how key stakeholders are important to the success of cross-functional teams and the reasons that cross-functional team member/upper management more...
From 123-CBT Computer Based Training
Exchange 2000 Infrastructure Design--Part 1
 ... how to analyze company's organizational requirements. It is important to understand the design decisions in Active Directory that are specific to Exchange server. These decisions are based on an analysis of the organization's business structure and operations. This course deals with assessing your users' needs and your network needs. The network topology has an effect on your Exchange 2000 more...NDS Design and Implementation Part 1
...ry Duration: 1 - 2 Hour(s) Identify why NDS design is important to the success of a network. Identify the tasks of personnel roles needed in NDS design. Identify the phases of the NDS design cycle. Identify the design implications of merging two companies. Unit 2: Designing an NDS Tree Duration: 1 - 2 Hour(s) Sequence the steps to design an NDS tree. Match the NDS concepts more...Brand Management Integrated Marketing
... Hill is preparing to expand into online commerce, and it is important that it fit into the integrated branding scheme of the company. As the Director of Marketing, you must explain the steps you took to create an implemented brand, explain why it was important to do so, and encourage Susan to comply with that strategy as she leads the online commerce effort. Unit 2: Brand Driven Marketing more...Sales Skills Gaining Customer Commitment
...wers, you will learn about the process of selling, why it is important to acquire written consent from a client, and the benefits of maintaining relationships with your clients. Unit 2: Building Relationships (0.5 - 1 hour) Complete three actions to help you when building relationships with clients. Demonstrate honesty, authority, reliability, more...Sales Skills Effectively Closing a Sale
...em, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close during a sales call, some common closing techniques, and how to follow up with clients. Learn To more...Lotus Notes 6 New Features of IBM Lotus Notes 6
...res of table formatting in Lotus Notes 6. Audience It is important to keep in mind that the audience for this curriculum are users of previous releases of Lotus Notes, particularly Release 4 and 5. Familiarity with Lotus Notes Release 4 or 5 is a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs more...Lotus Notes 6 Moving to IBM Lotus Notes 6
...te sections in a Lotus Notes 6 document. Audience It is important to keep in mind that the audience for this curriculum are new to Lotus Notes, in terms of moving from another messaging application such as Microsoft Outlook. Familiarity with a messaging environment is a pre-requisite for this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits more...Balanced Scorecard Corporate Strategy
...organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. Learn To: Identify the difference between strategic planning and operational efficiency. Identify the importance of strategic planning. Identify the core principles of strategic planning. Identify the role a more...Business Travel Safety International Travel
...artment in forthcoming global negotiations. Your position is important and high profile, so Icon has managed most of your travel insurance. Since you will travel internationally, Dean has agreed to discuss elements of international travel preparation and safety with you. Unit 2: International Travel Transportation (0.5 - 1.5 hours) Identify measures you can take more...Business Travel Safety Forming a Corporate Travel Safety Program
... the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. Learn To Develop a travel safety program. Choose a corporate travel agency. Prepare for emergencies before traveling. Plan and practice how to respond to emergencies more...Business Travel Safety Safety Measures for Travelers
...guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when traveling and some specific air safety and travel guidelines for disabled travelers. Learn To Apply guidelines for women travelers in public places. Implement safety guidelines for women during transportation. more...Organizational Skills Managing Information
...Through your questions and answers, you will learn why it is important to identify your priorities, note information sources, focus your information, and organize your information. Unit 3: Managing Incoming Information (0.5 - 1 hour) Use speed-reading to improve your reading skills. Draw concept maps when taking notes. more...Financial Management Financial Planning Forecasting
...o financial planning and forecasting and how this process is important in the firm meeting its financial goals. We will describe the planning process (also known as budgeting) and how the plan, once established, is implemented.
Learn To:
Identify key aspects of strategic and business plans.
Identify guidelines for creating a financial plan.
Identify basic steps of the financial more...Financial Statements Reading Analyzing an Annual Report
...f disclosure that will help the student understand why it is important to create, analyze, and comprehend annual reports. Learn To • Select the purpose of an annual report. • Identify the key components of an annual report. • Identify information a company must disclose in an annual report. more...Interpersonal Communication Listening Skills
... 1 hour) Recognize why listening is important. Understand how listening is beneficial. Increase productivity by listening. Avoid common misconceptions about listening. Understand the difference between hearing and listening. Simulation Overview: more...Interpersonal Communication Effective Communication
... Understand why effective communication is important. Manage the roles of communication. Know the steps of the communication process. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios more...Emotional Intelligence Applying Emotional Intell in the Workplace
... Identify reasons Emotional Intelligence is important in the workplace. Apply the LISTEN process in a work environment. Identify different types of intelligence. Apply the LISTEN process in a team setting. Use the LISTEN process to integrate yourself with a new group more...Grammar Skills An Introduction to Basic Grammar
... To identify reasons why a knowledge of good grammar is important. To identify rules for creating the plural form of a noun. To identify rules for forming a possessive noun. To identify categories of pronouns. To identify uses of reflexive pronouns. To more...Sexual Harassment Preventing Sexual Harassment Claims
... 1 hour) Identify the reasons it is important for organizations to create a sexual harassment policy. Identify the qualities that the tone of a sexual harassment policy should convey. Identify the elements of an effective sexual harassment policy. Identify opportunities for communicating a sexual more...Workplace Aggression Recognizing Aggressive Behavior
In Workplace Aggression: Recognizing Aggressive Behavior, participants will learn why workplace aggression is an important issue that they must be able to identify in their workplace. They will learn what sources contribute to workplace aggression, as well as the three stages of aggressive behavior. Upon completing this program, participants will also be able to identify the nine profiles of more...Workplace Aggression Defusing Aggressive Situations
...yees. Understand why communication is important when addressing aggressive employees. Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss methods of effectively handling workplace aggression. Through your questions, you will identify when you should address more...Workplace Aggression Taking a Proactive Approach
...pproach. Explain why customization is important when being proactive. Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss the importance of taking a proactive approach toward workplace aggression. Through your questions, you will learn about the three steps more...Wireless LAN Security Part 1 Specifications Standards
... To identify reasons why security is important in a wireless network. To match attack types with their descriptions. To identify business risks associated with data transmission. To identify features of electromagnetism. To identify features of Radio Frequency (RF) more...Exit Interviewing Skills Conducting an Exit Interview
...lation, you will meet with Amy Jenkins and discuss why it is important to conduct exit interviews with departing employees, as well as establish effective guidelines for doing so. In the second part of the simulation, you will meet with Dean Kramer. Dean is upset at how several issues were handled following a recent reorganization of the department and has decided to leave the company. To more...Leadership Development Leading the Way
...eadership. Understand why a vision is important to providing leadership. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you more...Managerial Leadership Creating a Vision
Managerial Leadership: Creating a Vision provides students an overview of organizational leadership and its role in guiding the organization toward vision fulfillment. The program highlights questions to ask when defining an organization's vision, basic steps to complete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for more...Conducting Meetings The Meeting Process
...Through your questions and answers, you will learn why it is important to plan thoroughly for all meetings, discuss the benefits obtained from planning, and identify your planning strengths. Unit 3: Participating in a Meeting (0.5 - 1 hour) Introduce participants properly. State the objective of the meeting properly. Set more...Managing Performance Establishing a Peformance Plan
... Identify reasons why creating a performance plan is important. Conduct a performance planning meeting using the nine-step process. Identify the steps of conducting a performance planning meeting. Develop effective performance goals. Recognize characteristics of effective performance goals. more...Managing Change Implementing the Change Process
...ange: The Change Process a you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important, as well as the steps you can take to develop one. In addition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will be able to more...Managing Change Overcoming Change Obstacles
...hree main obstacles to change. Why a commitment to change is important, and how best to communicate during a change, are also covered in this course, as is the importance of change teams and the different types of change teams that exist. Learn To Identify the various negative reactions to change. Encourage creativity in your more...Advanced Project Mgmt Building Productive Stakeholder Relationships
Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders a a needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it more...Team Management High Performance Teams
... Understanding why setting goals is important within teams. Set SMART goals. Identify management styles that enhance and hinder goal setting. Motivate team members to reach goals. Simulation Overview: In this simulation, you will be leading four team more...Team Participation Team Communication
... State the reason open team communication is important. List two elements that determine appropriate team behavior. Identify the factors that cause breakdowns in team communication. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon International's more...Virtual Team Mgmt Coaching Virtual Team Members
In Virtual Team Management: Coaching Virtual Team Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the more...Cross-Functional Teams Selecting Cross-Functional Team Members
...ross-functional team member/upper management relationship is important. In addition, the program touches on how to select the most qualified candidate for a cross-functional team leader position, the barriers to cross-functional team leadership, the barriers encountered by cross-functional team members, and how to identify key stakeholders. Learn To Identify more...Cross-Functional Teams Cross-Functional Team Development
...- 1 hour) Identify ways planning is important to achieving team goals. Identify the five steps for creating a Gantt chart. Complete a Gantt chart. Identify the five steps for team decision making. Use the steps for team decision making to reach a consensus decision. more...Lotus Notes 6 New Features of IBM Lotus Notes 6
...res of table formatting in Lotus Notes 6. Audience It is important to keep in mind that the audience for this curriculum are users of previous releases of Lotus Notes, particularly Release 4 and 5. Familiarity with Lotus Notes Release 4 or 5 is a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs more...Lotus Notes 6 Moving to IBM Lotus Notes 6
...te sections in a Lotus Notes 6 document. Audience It is important to keep in mind that the audience for this curriculum are new to Lotus Notes, in terms of moving from another messaging application such as Microsoft Outlook. Familiarity with a messaging environment is a pre-requisite for this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits more...Achieving Success Without Authority Personal Accountability
...argets are not being met at present, and you feel that it is important to get to the root of the problem. You are aware that there has been some friction within the team recently. Unit 2: Creating 360-Degree Working Relationships (0.5 - 1 hour) Identify steps to improve poor working relationships. Identify the key qualities of a good coach. more...Telephone Skills Effectively Mng Inbound Outbound Calls
This course teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls, putting a caller on hold, transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are more...Mentoring Developing Your Mentoring Skills
Mentoring: Developing Your Mentoring Skills offers the student an overview of a mentor's job and competencies, how to develop strong mentoring relationships, and how to mentor effectively. The program covers steps for choosing mentees, elements that make mentoring work, and behaviors mentors should avoid. It also covers learning styles, how to maximize mentees' learning potential, and how to more...Business Code of Conduct Insider Trading
...nsider trading and how it is defined, why insider trading is important, and insider trading rules and supervision. Learn To: Identify key terms related to insider trading. Identify rules and regulations governing insider trading. Identify consequences of insider trading. Audience: All employees, particularly supervisors, managers, and executives, within large to mid-size more...
From JED New Media inc.
Setting Measurable Performance Objectives
To ensure satisfactory results, it is important to define concise, measurable performance objectives for evaluation purposes. Learn to set performance objectives, using the SMART model, and review concrete examples of objectives from several organizational settings. more...
From Sessions Online School of Design
web graphics using photoshop/imageready
 ...onsciously) how content is organized and what information is important.
This course covers the essentials of making superior Web graphics using Photoshop/ImageReady. We'll explore the technical fundamentals you need to know, and discuss tips and techniques for the wide range of graphics encountered in a typical Web design project: everything from photos to line art, logos, banners, more...intro to marketing
...whole new dimension to your design services. Sure, talent is important. But today's business clients are looking for designers who can apply their creative talents in ways that enhance strategic business goals.
This is a three-lesson introductory course for designers who want to understand basic marketing principles and strategies. In each lesson, you'll learn tried-and-true marketing more...
From Skillspride Online Training
Stress Management
We are all aware of the dangers of stress in our lives, however, how many of us know the signs and symptoms in ourselves, and ways to prevent stress taking over our condition? It is important not only to recognize stress symptoms, but to know how to counteract the signs and regain balance in our lives. This course has been designed to help readers to recognize stress, recognize how we place more...
| ||||||||||||||||||||||||
|
| ||||||||||||||||||||||||
| Training Directory | New Training Seminars | New Training Providers | | Site Map | Promote Training | Login | Links | ||
|
| ||
| Training-Classes.com by Skillbox® 07/20/08 Copyright 1998-2008 skillbox, inc. All rights reserved |
 |
|
| Are you an Is Important training provider? |
| You could be on this page today - for FREE! |
