Business Analysis Essentials This course provides a well-defined approach for the business analyst to follow, supplemented by proven techniques. This approach helps the analyst to understand the context in which the business operates in order to model and analyse its activities. Exploring the creative possibilities, including the stakeholders perspectives, helps to identify a range of solutions to the business s problems. more...
ISEB Foundation - Software Testing This course will enable delegates to:
- Manage, plan and prepare rigorous, formal, visible and repeatable tests
- Apply different testing approaches (black box, white box, static and dynamic) to all stages of software development
- Prepare test plans, strategy, specifications, procedures and controls to provide a structured approach to testing
- Identify what is involved in acceptance testing, more...
ITIL PRACTITIONER ...nsive courses in particular ITIL disciplines, leading to ISEB accreditation. The Practitioner courses are 3 days duration with the opportunity to sit the 2 part examination during the course.
The following courses are offered
Service Desk/Incident
Configuration
Problem
Change
Service Level
Capacity
Availability
Financial
Who should attend
These courses are designed for those already working more...
IT Service Management Managers certificate ...one month apart, and approximately one month prior to the ISEB public examination dates to provide our delegates with a structured approach to attaining the Managers Certificate. This format allows delegates to absorb ITIL course material and apply their in practice before taking their written exam. We also schedule ITIL revision workshops to fully prepare delegates for the examination days. more...
ITIL ISEB Practitioner Certificate in Capacity Management Those wishing to broaden their ITIL IT Service Management experience and those with full or part-time hands-on responsibility for planning, implementing and/or running a Capacity Management function. It will be equally useful for those already in this role desiring a formal understanding, or those who are about to enter a Capacity Management role and need training in how to perform.
The course more...
ITIL Foundation Who should attend
The examination for the Foundation Certificate in IT Service Management based on ITIL is intended for:
Employees involved in IT Infrastructure management who are required to work within processes that are, or will be, organized according to ITIL .
Candidates who wish to progress further to the Practitioner or Manager s Certificate in IT Service Management or to more...
ITIL Service Manager IT Service Manager is the highest level of professional IT Service Management certification available. The candidate who achieves certification has demonstrated not only an in-depth knowledge of IT Service Management, but also the practical application of that knowledge.
Class consists of two 5-day sessions covering the Service Support and Service Delivery processes and a 1 -day review session more...
Accelerated ITIL Foundation The Accelerated ITSM Foundation course introduces the attendee to the fundamentals of IT Service Management as described in the IT Infrastructure Library . Delivered over two expanded days, it features lectures, discussion, team exercises and quizzes. It culminates with a one-hour certification examination.
Examination: An optional 1-hour certification examination, administered by an independent more...