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From QLogy Management Services Pvt. Ltd
ISO 20000 Foundation
ISO/ IEC 20000 is the world wide standard / baseline / common reference point for IT Service Management. It provides an assessment framework and specification that has been a globally recognized standard for evaluating IT service management processes. The standard defines a comprehensive and closely related set of service management processes and comprises of two parts:
1. ISO/ IEC 20000-1:
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ISO/ IEC 20000 is the world wide standard / baseline / common reference point for IT Service Management. It provides an assessment framework and specification that has been a globally recognized standard for evaluating IT service management processes. The standard defines a comprehensive and closely related set of service management processes and comprises of two parts:
1. ISO/ IEC 20000-1:
more...
From ITSM Academy
ISOIEC 20000 Foundation Course
...e 2005, ISO/ IEC 20000 (also referred to as ISO 20000 and ISO 20K) has been the international standard for IT Service Management (ITSM). The ISO/ IEC 20000 Certificate, which is issued to organizations, not individuals, confirms the organization has demonstrated sufficient evidence of a quality ITSM Program.
For organizations not immediately seeking ISO/ IEC 20000 certification, the
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