From Serebra Learning Corporation
Equal Opportunities 


The issues surrounding
Equal Opportunities in the workplace are extremely important to management and staff in any organisation. It is a topical issue which is supported by legislation and everybody should be aware of the principles and practices involved. This course will raise your awareness of how equal opportunities applies to you as an individual or a manager in the workplace.
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A Workable Solution for Internal Clients 
One of the many challenges of working as an internal consultant is that of "making things happen."
But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You
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Talent Management Selecting Talent 
This course will provide an overview of the talent management process, focusing on the three areas of attracting, developing, and retaining talented people in an organization. The course deals with the issue of talent management from the company?s, as well as the employee?s perspective. This course will emphasize on developing the individuals within a company. HR professionals and managers within
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Leading Change from the Front Line 
...omething at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is designed to help
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Non-union Work Environments HRCI PHR 
... cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The
HRCI certification examinations are widely recognized as the industry standard for evaluating
Human Resource professional's competencies. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are in line
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Supervisor and Manager Sexual Harassment Awareness 
...xual harassment. Each company should have a policy on the issue of sexual harassment, outlining clear guidelines to deal with this issue. Every manager is accountable for knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course can help your company demonstrate its commitment to a fair, responsible,
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HIPAA Privacy Rules 
...issue to people, particularly where medical information is concerned. This course presents an overview of
HIPAA (the
Health Insurance Portability and
Accountability Act), outlining the main components and identifying who is covered by the act. The course examines the privacy provisions under HIPAA for patients and employees involved with covered entities. Under HIPAA, covered entities are now
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Linux and CLI 
To understand OS terminology and be able to interact with the shell and commands via the command line interface
Students wishing to acquire the basic skills required as a
Linux system administrator.
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SAP R 3 4 6 Shipping Employee 
The course
SAP R/3 4.6 Shipping
Clerk aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. The learner will be provided with an overview of the basic functions and processes used in shipping processing. Furthermore, the learner will be provided with a detailed overview of the steps involved in outbound deliveries, picking, packing and goods issues in the
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From 123-CBT Computer Based Training
SAP R 3 SD Sales and Shipment Processes 

Course Overview
The purpose of this course is to provide practical skills in the use of R/3 SD for sales and shipping processes. Students will learn to process inquiries, quotations, orders, shipping and billing. They will acquire essential skills to work with the
Sales Information System. The course exploits practical scenarios to illustrate the content. The course shows how to process sales
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Consulting Skills Building Consulting Relationships 

...consultants. Manage an ethical issue with a consultant. Identify the essential elements of a contract. Audience The target audience for this series is
Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Deployment
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Windows Server 2003 Managing Network Infrastructure Part 1 

...arner is introduced to the course with a review of
TCP/IP issues. The course then gives in-depth and exam-focused coverage to the areas of routing configuration,
DHCP overview and configuration, and the management and monitoring of DHCP. Learn To To identify options for configuring static or dynamic IP addresses. To identify options for
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Windows Server 2003 Managing Network Infrastructure Part 1 

...arner is introduced to the course with a review of
TCP/IP issues. The course then gives in-depth and exam-focused coverage to the areas of routing configuration,
DHCP overview and configuration, and the management and monitoring of DHCP. Learn To To identify options for configuring static or dynamic IP addresses. To identify options for
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Workplace Aggression Recognizing Aggressive Behavior 

...pants will learn why workplace aggression is an important issue that they must be able to identify in their workplace. They will learn what sources contribute to workplace aggression, as well as the three stages of aggressive behavior. Upon completing this program, participants will also be able to identify the nine profiles of aggressive employees and the kinds of organizations that foster
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Essentials of Management Negotiating Skills 

...tiation (0.5 hours) Research the issue being negotiated. Set goals and limits for the negotiation. Analyze whether to reveal your limits. Simulation Overview: In this simulation you will be meeting with a sales representative from a leading provider of computer software. You want to establish a
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Total Quality Management Principles 

...You hope that a small focused team will help to solve the issue of customer dissatisfaction and bring customer needs to the forefront of
Icon's agenda. Revenue is also down by 50% and you're worried that this will further diminish your position in the market. Your goal is to achieve customer satisfaction by measuring and responding to customer needs, and utilizing the quality checkpoints for
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Virtual Team Mgmt Coaching Virtual Team Members 

...n the steps you should follow when addressing performance issues with virtual team members, as well as the process for managing a team member's career development. Learn To Identify four actions that can enhance the communication process among virtual team members. Sequence the six steps for resolving team conflict.
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IIS 4 0 Creating Configuring a Web Server - Part 4 

... of different parameters. Identify the types of merges. Issue a query to search for a word on
Index Server. Identify the Index Server query features. Match the ways of issuing a query with their features. Sequence the steps in the query process. Create a content query on Index Server. Identify the syntax for declaring parameters in the .idq file. Given an output, identify the correct
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Managerial Leadership Leading Through Change 

Managerial
Leadership:
Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems
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Moving from Technical Professional to Mgr Managing the IT Dept 

... typical areas of IT management and some of their related issues. Beginning with networks and network issues, the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E-
Commerce in general as well as how to maximize the benefits of the company
Web site in particular. Learn To:
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