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Exploratory Data Analysis in Six Sigma

Exploratory Data Analysis in Six Sigma ASQ Six Sigma Green Belt (SSGB)
In the Analyze stage of the Six Sigma DMAIC process, you closely examine the output variable (known as y) and its possible causes or input variables (known as x's) collected in the Measure stage to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's
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Exploratory Data Analysis in Six Sigma
Design of Experiments and Validation of Solutions in Six Sigma

Design of Experiments and Validation of Solutions in Six Sigma ASQ Six Sigma Green Belt (SSGB)
"We are, I think, in the right road of improvement, for we are making experiments," said Benjamin Franklin. In the Improve stage of the DMAIC process, Six Sigma teams design and conduct experiments to study the nature of relationships between input variables and the response variable(s). They do
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Statistical Process Control and Control Plans in Six Sigma

Statistical Process Control and Control Plans in Six Sigma ASQ Six Sigma Green Belt (SSGB)
In the final stages of the Six Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, you need to make sure that the improved processes are controlled to sustain the process improvement gains. Statistical process control (SPC) provides tools which can be used to
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Talent Management Acquiring Talent

Talent Management: Acquiring Talent
Attracting and selecting talented individuals is key to the success of any organization. Once you've defined what the 'right' talent is for your particular area, you need strategies and tactics for attracting, recruiting, and selecting talented people. Talented people are drawn to an organization for numerous reasons, including the organization's image or
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Management of the HR Process HRCI SPHR

Management of the HR Process (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR)
As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the
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Strategic Approaches to Risk Management HRCI SPHR

Strategic Approaches to Risk Management (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR)
Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and
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Developing Project Charters and Tracking Six Sigma Projects

Developing Project Charters and Tracking Six Sigma Projects ASQ Six Sigma Black Belt (SSBB)
A project charter is the most important document used to initiate and manage a Six Sigma project, and it is treated as an informal contract between an organization and the Six Sigma team. The project charter articulates the problem that the Six Sigma team is going to work on, and the project's scope,
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Processes and Customer Analysis in Six Sigma Projects

Processes and Customer Analysis in Six Sigma Projects ASQ Six Sigma Green Belt (SSGB)
A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers
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Using Six Sigma Analysis Tools and Metrics for Project Decisions

Using Six Sigma Analysis Tools and Metrics for Project Decisions ASQ Six Sigma Green Belt (SSGB)
Six Sigma is a business improvement methodology that begins by comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for
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Configuring and Troubleshooting Windows Vista Security

Configuring and Troubleshooting Windows Vista Security Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician
Microsoft Windows Vista provides enhanced security features to help protect computers from malicious attacks, spyware, and other unwanted software that can be installed on your system when it is connected to the Internet. Vista also ensures that
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Configuring and Troubleshooting User Access on Windows Vista

Configuring and Troubleshooting User Access on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician
Microsoft Windows Vista offers enhanced authentication mechanisms to allow legitimate users to log on to systems. These authentication mechanisms include using smart cards, biometrics, and username and password credentials. Once a user is
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Maintaining and Supporting Applications on Windows Vista

Maintaining and Supporting Applications on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician
Microsoft Windows Vista takes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec
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Windows Vista Users and Groups

Windows Vista Users and Groups Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator
The use of user and group accounts is fundamental in any network environment for both security and ease of administration.
This course describes the types of user and group accounts available for Windows Vista clients, explains how to manage them, and covers best
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Configuring Windows Vista Applications

Configuring Windows Vista Applications Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator
Windows Vista replaces or upgrades many of the applications that came standard with previous versions of Windows. New applications and improvements to existing ones are designed to increase security, productivity and ease of use. The default applications and
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Windows Vista Maintenance and Optimization

Windows Vista Maintenance and Optimization Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator
An optimized operating system runs at peak performance and helps to ensure that applications and hardware perform as they are designed to. Windows Vista has many tools to help achieve the goal of an optimized system along with monitoring tools that help ensure
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Cryogenic Safety

Cryogenic Safety
Cryogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to
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Workplace Conflict Recognizing and Responding to Conflict

Workplace Conflict: Recognizing and Responding to Conflict
Conflict can have many causes disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if
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Independent Contractors Temporary Employees

Independent Contractors & Temporary Employees
Many companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear
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Documenting Discipline

Documenting Discipline
Disciplinary action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or
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Working with Difficult People Dealing with Micromanagers

Working with Difficult People: Dealing with Micromanagers
Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to
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IATA 5 Limitations and Shipment Review

IATA 5: Limitations and Shipment Review
This course explains that the Department of Transportation (DOT) governs all modes of transportation in the U.S., including air transportation. The DOT has a set of regulations pertaining to the shipment of hazardous materials (dangerous goods) known as the Hazardous Materials Regulations (HMR). This training course may be used to meet the requirements
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Antitrust - Talking with the Competition

Antitrust - Talking with the Competition
Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can
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Problem Solving Determining and Building Your Strengths

Problem Solving: Determining and Building Your Strengths
Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess
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Intellectual Property Overview

Intellectual Property Overview
Employees are often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How do employees perform this function effectively? This course explains the basic types of intellectual property, the legal protections in place, and the
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Understanding the Americans with Disabilities Act ADA

Understanding the Americans with Disabilities Act (ADA)
This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act of 1990 (ADA). The ADA makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to ensure
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Effective Intergender Relationships

Effective Intergender Relationships
Guess what. Men and women are different. Socially, the differences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and
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Effective Relationships with Customers

Effective Relationships with Customers
It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer
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Business Grammar Working with Words

Business Grammar: Working with Words
Do you remember what prefixes and suffixes are? Do you know how to form plurals and possessives correctly in your business writing? Are you confident when it comes to spelling? This course explains how to use words correctly, including some key rules on how to spell correctly. It covers rules for properly constructing prefixes and suffixes. In addition,
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Business Writing How to Write Clearly and Concisely

Business Writing: How to Write Clearly and Concisely
People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time
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Business Analysis Introduction to Requirements Analysis

Business Analysis: Introduction to Requirements Analysis IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned)
When you have a set of dependent tasks to complete, it's not feasible to just randomly pick and choose which tasks to perform and in which order. The same is true for requirements in business analysis. Requirements must
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Communication Skills

Communication Skills
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the
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Introduction to Operational Support and Analysis

Introduction to Operational Support and Analysis ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam
Within the context of ITIL , service operation is sometimes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the
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Using Surveys to Measure Customer Satisfaction

Using Surveys to Measure Customer Satisfaction
If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer
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Leading a Customer-focused Team

Leading a Customer-focused Team
The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The
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DOT Security for Shipment of Hazardous Materials

DOT Security for Shipment of Hazardous Materials
According to the US Department of Transportation (DOT), over 800,000 shipments of hazardous materials are transported in the United States every day. The materials shipped include those of chemical, petroleum, radioactive, explosive, and poisonous natures. Of the 800,000 shipments, almost 769,000 are transported by truck on the nation's roads,
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Cisco CVOICE 8 0 Cisco Unified Communication Manager

Cisco CVOICE 8.0: Cisco Unified Communication Manager Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0)
Cisco Unified Communications Manager Express provides call processing for Cisco Unified IP phones for small-office or branch-office environments. It enables the large portfolio of Cisco integrated services routers to deliver
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Strategies for Transitioning to Technical Management

Strategies for Transitioning to Technical Management
As you transition from being a technical professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers
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Introduction to Industrial Hygiene

Introduction to Industrial Hygiene
All employees should expect to work in as safe an environment as possible, whether they work in an office building, a factory, or a nuclear power plant. Since ancient times, medical professionals, social activists, and philosophers have observed and written about the various dangers associated with the work people do. In modern times, governments and
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Windows Vista Mobile Computing and Troubleshooting

Windows Vista Mobile Computing and Troubleshooting Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator
In both the business and private sectors, laptop computers are rapidly catching up to desktop PCs in numbers. With the major improvements to mobile technologies over the recent years, laptops have fast become a viable, and even desirable, replacement
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You and Your Boss

You and Your Boss
Your boss can be the lifeline to your future. Typically, no one has more influence over your immediate and long-term success than the person to whom you report. Not only will you find enjoyment and reward in your current position, but you want your boss to be a source of support when the day comes that you are ready to move ahead with your career. This course teaches
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Leveraging the Performance Appraisal

Leveraging the Performance Appraisal
The performance appraisal process just may be the most valuable tool you have to advance your career. Unfortunately, employees often don't recognize the opportunities they have to benefit from their performance appraisals. Instead, they regard the whole process as something to dread and avoid. They frequently misunderstand the feedback they're given and
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Windows Vista Network Connectivity

Windows Vista Network Connectivity Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator
The vast majority of computers in use today are networked in some fashion either to the Internet or to other computers. Windows Vista includes new features and enhancements designed to make networking easier, safer, and more reliable for both home and business users.
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Selections and Layers in Photoshop CS3

Selections and Layers in Photoshop CS3 Adobe
To harness the power of Adobe Photoshop CS3's digital manipulation tools, it is first necessary to understand the fundamental concepts of selecting portions of images, and isolating image components into layers. This course introduces the new Quick Selection tool and its refinement settings, and explains other selection tools including an
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Photoshop CS3 Animation and Automation

Photoshop CS3 Animation and Automation Adobe
Adobe Photoshop CS3 allows users to perform basic digital composition and animation. Photoshop Extended users can take advantage of advanced motion graphics features such as the ability to paint frames or adjust color in video layers, and create timeline-based animations. This course explores Photoshop's motion graphics functionality, and also
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Doing Business with the Government

Doing Business with the Government
This course explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at
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Photoshop CS3 Basics

Photoshop CS3 Basics Adobe
Adobe Photoshop CS3 is one of the most popular digital imaging toolsets used by professional graphic and web designers, and photographers. This course explores the streamlined Photoshop CS3 interface, including Photoshop s integration with Adobe Bridge, and manipulation tools used to crop and resize images. It also explains color models and demonstrates color
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Measurement Assessment and Metrics

Measurement: Assessment and Metrics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is
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Basics of Six Sigma Projects and Teams

Basics of Six Sigma Projects and Teams ASQ Six Sigma Green Belt (SSGB)
"Effective leadership is putting first things first. Effective management is discipline, carrying it out," says famous motivator and author, Stephen R. Covey. Six Sigma needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts,
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Cisco CVOICE 8 0 Gatekeeper Cisco Unified Border Element

Cisco CVOICE 8.0: Gatekeeper & Cisco Unified Border Element Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0)
Gatekeepers play a major part in medium and large H.323 VoIP network solutions. Gatekeepers allow for dial-plan scalability and reduce the need to manage global dial plans locally. This course describes the functions
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Cisco CVOICE 8 0 QoS Mechanisms

Cisco CVOICE 8.0: QoS Mechanisms Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0)
IP networks must provide a number of services to adequately support voice transmission using VoIP. These services include security, predictability, measurability, and some level of delivery guarantee. Network administrators and architects
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Reusing Content in Dreamweaver CS4

Reusing Content in Dreamweaver CS4 Adobe
Adobe Dreamweaver CS4 provides web developers with a variety of tools that allow them to reuse existing content and assets when developing web sites. This course explains these features, including templates, the site library, and the implementation of frames and framesets. The practice of using server-side includes to dynamically load content at
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Reusing Content in Dreamweaver CS3

Reusing Content in Dreamweaver CS3 Adobe
Adobe Dreamweaver CS3 provides web developers with tools that allow them to reuse existing content and assets when developing web sites. This course explains these features, including templates, the site library, and the implementation of frames and framesets. The practice of using server-side includes to dynamically load content at runtime is also
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Actionscript Multimedia in Flash CS4

Actionscript & Multimedia in Flash CS4 Adobe
ActionScript, a scripting language used to manipulate Flash movies, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies an interactive edge This
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Workflow Adobe Integration in Flash CS4

Workflow & Adobe Integration in Flash CS4 Adobe
Once you understand the basics of Adobe Flash CS4 Professional, it's essential that you look at ways of optimizing your workflow. Flash CS4 provides a number of features that allow you to streamline your work, speeding up the amount of time it takes to carry out tasks. Flash CS4 is part of Adobe Creative Suite 4 - a set of programs which work
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Creating Navigation Publishing Movies in Flash CS4

Creating Navigation & Publishing Movies in Flash CS4 Adobe
Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS4, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its
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Introduction to Adobe Flash CS4 Professional

Introduction to Adobe Flash CS4 Professional Adobe
Adobe Flash Professional CS4 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites. Flash Professional CS4 includes an updated interface that is consistent with the
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Adobe Fireworks CS4

Adobe Fireworks CS4 Adobe
Adobe Fireworks CS4 is a robust graphics editor primarily used for prototyping web sites and creating and optimizing images for the Web. This course explores the Fireworks interface and the robust toolset offered within the application, including selection, bitmap, and vector tools. The course also explains concepts used in prototyping web sites, such as
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Financial Statements for Non-fiinancial Professionals

Financial Statements for Non-fiinancial Professionals
Financial statements, including the Income Statement, the Cash Flow Statement, and the Balance Sheet, work as a dashboard of the financial performance of an organization. Knowing how these financial statements are created, and how they reflect the performance of the organization, helps non-financial professionals better understand how
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Analyzing Financial Statements for Non-financial Professionals

Analyzing Financial Statements for Non-financial Professionals
Financial statements of an organization often conceal more than they reveal. Being able to analyze them and extract meaningful information is an essential skill that financial as well as non-financial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial
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MS Word for MAC 2011 Formatting Working with Text

MS Word for MAC 2011: Formatting & Working with Text Microsoft
Word for Mac 2011 makes it easy to apply layout and style to documents by providing a variety of formatting options. This course explains how to copy and paste text while retaining the formatting from the source location, along with how to apply attractive styles from the Styles gallery, and arrange text through paragraph
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The Voice of Leadership The Power of Leadership Messaging

The Voice of Leadership: The Power of Leadership Messaging
How you present yourself to others can determine the power of your message and how it reflects on you as a leader. One of the keys to developing your leadership message is establishing credibility. You must always do what you say you'll do. Powerful leadership messages have distinct qualities, and leaders who learn how to deliver
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Cisco IINS 1 0 Network Security Principles I

...inciples that are part of the secure network environment. It explains how sophisticated attack tools and open networks generate an increased need for network security and dynamic security policies, the primary objectives of security and primary types of security controls, as well as some of the factors that are involved in responding to a security breach. Examining who hackers are, what
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Selecting Suppliers Administering Contracts

Selecting Suppliers & Administering Contracts
One of the most important steps in the purchasing process is to select the supplier that best meets your organization's purchase needs. To help with this part of the process, organizations develop supplier evaluation criteria and use tools designed to conduct a comprehensive and objective evaluation of suppliers. Once the supplier is chosen, the
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Developing Your Reputation of Professionalism with Business Etiquette

Developing Your Reputation of Professionalism with Business Etiquette
Your reputation often precedes you in any work environment. It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a
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Performance Appraisal Essentials Planning for Appraisals

Performance Appraisal Essentials: Planning for Appraisals
The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the
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Oracle Database 11g R2 The RMAN Catalog Creataing Backups

Oracle Database 11g R2: The RMAN Catalog & Creataing Backups Oracle
RMAN uses a recovery catalog to store metadata about Oracle databases, and allows stored scripts to be used to run sequences of RMAN commands stored in the catalog. When administering an Oracle Database, it is important to be familiar with what a backup is, how the process of creating a backup is completed, and the various
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Oracle Database 11g R2 Managing Databse Resources The Scheduler

Oracle Database 11g R2: Managing Databse Resources & The Scheduler Oracle
By using the Database Resource Manager, you have more control over the allocation of machine resources than is normally possible through operating system resource management alone. Many tasks in the Oracle environment need job-scheduling capabilities. Using advanced Scheduler features, you can exercise more control
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Oracle Database 11g R2 Managing Database Memory Performance

Oracle Database 11g R2: Managing Database Memory & Performance Oracle
Because there is a finite amount of memory available on a database server and on an Oracle Database 11g instance, you must pay attention to how memory is allocated. Also, database planning must include a balance between performance, cost, and reliability. You must consider the investment in the system architecture, which
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Oracle Database 11g R2 Database Diagnostics Flashsback Technologies

Oracle Database 11g R2: Database Diagnostics & Flashsback Technologies Oracle
Administering an Oracle database requires monitoring and diagnosing data failures and recovering from them. Oracle Database 11g Release 2 provides the Data Recovery Advisor which eases this task by automatically detecting errors when they occur and providing repair advice. The use of the Automatic Diagnostic
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Oracle Database 11g R2 Using Monitoring Tuning RMAN

Oracle Database 11g R2: Using, Monitoring & Tuning RMAN Oracle
Reconstructing the contents of all or part of a database from a backup typically involves two phases. The first phase is the retrieval of a copy of the data file from the backups. The second involves reapplying changes to the file that occurred since the backup, using archived and online redo logs. To effectively administer an
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Critical Thinking Essentials Applying Critical Thinking Skills

Critical Thinking Essentials: Applying Critical Thinking Skills
Your thinking can have a significant effect on the quality of your life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or
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Cisco IINS 1 0 Network Security Using Cisco IOS Firewalls

Cisco IINS 1.0: Network Security Using Cisco IOS Firewalls Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0
Implementing network-wide security can be a daunting task depending on the size and business of the company. Organizations must balance the cost in staff and equipment to implement a network security policy against the
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Cisco IINS 1 0 Perimeter Security

Cisco IINS 1.0: Perimeter Security Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0
Traffic from outside a closed network that has a destination inside a closed network passes through the network perimeter. The routers at the network perimeter are an important initial point of network security. This course explains how to
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Cisco IINS 1 0 Network Security Principles II

Cisco IINS 1.0: Network Security Principles II Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0
Operations security concerns the day-to-day practices necessary to first deploy and later maintain a secure system. As an administrator, it's very important to understand the principles behind operations security. It's equally
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Incident Management Response Introduction Resources

Incident Management & Response: Introduction & Resources ISACA Certified Information Security Manager Certified Information Security Manager®
Managing incidents, and the response that is put forward by an organization falls directly under the duties of a CISM. Organizations must have a plan in place, and must know the steps they will take to deal with incidents when they occur. This
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CompTIA Network 2009 Network Devices

CompTIA Network 2009: Network Devices CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009
There are a variety of devices that are used on a network. Depending on the design and requirements of the network, the choice of devices put in place will vary. Some devices, such as routers and switches, will be found on almost every network, while other devices, such as wireless access points
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CompTIA Server 2009 Disaster Recovery

CompTIA Server 2009: Disaster Recovery CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009
Without a well thought out plan in place, all the best equipment and well trained personnel in the world will be useless in the event of a disaster. Disasters can be manmade or natural, and both types can cause short delays or major business disruptions. This course covers backup strategies and
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Communications Security in Windows Server 2008

Communications & Security in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640)
Windows Server 2008 introduces Read-Only Domain Controllers (RODCs) which can be deployed by organizations in locations where physical security may be an issue. A RODC will improve security, provide faster login times and more
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Cisco Switch 1 0 Implementing Spanning-Tree

Cisco Switch 1.0: Implementing Spanning-Tree Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0
Multiple active paths between switches can cause loops in the network topology. This can cause duplication of frames being forwarded. To prevent loops while providing path redundancy, you can use Spanning Tree Protocol (STP). One
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Communications Skills

Communications Skills HDI HDI Customer Service Representative Customer Service Representative Certification Library
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service
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Cisco Route 1 0 Implementing Path Control

Cisco Route 1.0: Implementing Path Control Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0
Policy-based routing allows administrators to route traffic along specific paths according to their needs and gives you greater flexibility in determining traffic patterns and best routes. Sometimes, simple destination-based routing is not
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Cisco Route 1 0 Connecting the Enterprise to ISPs

Cisco Route 1.0: Connecting the Enterprise to ISPs Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0
The Internet has become a vital resource in many organizations, and the Border Gateway Protocol (BGP) is an alternative to using default routes to control path selections. Before the connection of an enterprise network to an Internet service
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Active Directory Admin in MS Win Server 2008

Active Directory Admin. in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator
Planning and implementing an enterprise administrative structure and an enterprise Group Policy strategy are tasks that are of utmost importance to an Enterprise Administrator. Designing the Active Directory Domain Services (AD DS) administrative model
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Selecting the Right Candidate

Selecting the Right Candidate
Selecting the final candidate for a job requires careful attention. Even though you're getting close to the end of the hiring process, you can't simply coast now. You need to manage the decision-making process in a disciplined and intelligent way. It's important to remain objective when assessing candidates, drawing on job-related data, rather than letting
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Maintaining an Engaging Organization

Maintaining an Engaging Organization
An engaging organization depends on an engaged workforce but different employees are motivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course
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Recognizing Diagnosing Problem Performance

Recognizing & Diagnosing Problem Performance
When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope,
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MS Word for MAC 2011 Moving Around a Document

MS Word for MAC 2011: Moving Around a Document Microsoft
Word for Mac 2011 offers a variety of intuitive navigation features that help you move around and find your way through documents, whether they're a few pages or hundreds of pages long This course explores basic navigation features such as scrollbars and built-in tools such as the Sidebar. The Sidebar combines features of the Document
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Competitive Marketing Strategies Conducting an Internal Analysis

Competitive Marketing Strategies: Conducting an Internal Analysis
When developing competitive marketing strategies, one of the most important steps is carrying out effective research and analysis. As well as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your
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Competitive Marketing Strategies Selecting Implementing Strategies

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First Steps for Turning Around a Performance Problem

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Customer Driven Process Improvement Identifying Customer Needs

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Customer Driven Process Improvement Analyzing Process Problems

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Customer Driven Process Improvement Identifying Improvement Ideas Solutions

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IT Strategy Essentials Creating an IT Strategy Plan

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IT Strategy Essentials Implementing an IT Strategy

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Campus to Corporate Developing a Professional Image

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Key Strategies for Managing Cross Functional Teams

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Cisco CVOICE 8 0 Introduction to Voice Gateways

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The Fundamentals of Globalization Managing in a Global Environment

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The Fundamentals of Globalization Analyzing the Global Environment

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Photoshop CS5 Getting Started

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Cisco IUWNE 1 0 Cisco WCS Administration

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Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting

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Viewing Navigating Data With ADO NET Data Sets Using VB 2008

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Oracle Database 11g Problem SQL Statements Oracle Optimizer

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Oracle Database 11g helps to identify problem SQL statements using Oracle Optimizer and execution plans. This course discusses SQL statement processing and the role of the Oracle Optimizer and execution plans. It also explains how to generate and view execution plans using the DBMS_XPLAN package, the EXPLAIN PLAN command,
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Oracle Database 11g SQL Performance Database Replay

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Oracle Database11g Shared Pool Buffer Cache Tuning

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The buffer cache is an extremely important component for the performance, scalability, and reliability of the database. This course demonstrates how to identify the symptoms that indicate a buffer cache problem and how to use the various methods available to resolve common performance issues related to the buffer cache. It also
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Oracle Database 11g Tuning PGA Temporary Space AMM

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Oracle Database 11g provides various methods for tuning, monitoring and managing memory and temporary tablespaces. Automatic Program Global Area (PGA) memory management adapts the SQL memory allocation based on PGA memory available, SQL operator needs, and system workload. A temporary tablespace is used to store transient data
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Oracle Database 11g Segment Space I O and Performance Tuning

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Oracle Database 11g provides various methods for tuning segment space usage and input/output (I/O). This course explains how to use Automatic Segment Space Management (ASSM) to tune segment space usage, how to shrink segments using SQL or the Enterprise Manager, and how to use table compression. Automatic Storage
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Oracle Database 11g Installation of Clusterware RAC

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Oracle Database 11g RAC Database Oracle Clusterware Admin

Oracle Database 11g: RAC Database & Oracle Clusterware Admin. Oracle
Oracle Database 11g has many tools available for administering a RAC Database and Oracle Clusterware, including Oracle Enterprise Manager. This course explains how to use Enterprise Manager cluster database pages to administer a RAC database and how to carry out various administration tasks on Oracle Clusterware. It
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Oracle Database 11g RAC Performance Tuning

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Performance Tuning uses diagnostic tools to gather statistics, statistic rates, and sampled statistics in order to tune the database system to provide the best performance as efficiently as possible. Although there are specific tuning areas for Oracle Database 11g: RAC, such as instance recovery and interconnect traffic, you will get the
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Oracle Database 11g Configure Manage Use Services in RAC

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A service is a grouping of related tasks within a database with common functionality, quality expectations, and priority relative to other services. It provides a single-system image for managing competing applications running within a single instance and across multiple instances and databases. Using standard interfaces,
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Oracle Database 11g Diagnosing Oracle Clusterware Node Management

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Oracle Database 11g High Availability

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In Oracle Database 11g, RAC and Data Guard together provide the benefits of system-level, site-level, and data-level protection, resulting in high levels of availability and disaster recovery without loss of data. This course explains how to configure connections for high availability using various types of workload distribution and load
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Oracle Database 11g Enterprise User Security Proxy Authentication

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Oracle Database 11g R2 Database Architecture Installation

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Operations Management Forecasting Capacity Planning

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Photoshop CS4 Getting Started

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Adobe Photoshop CS4 is one of the most popular digital imaging toolsets used by professional graphic designers, and photographers. This course explores the streamlined Photoshop CS4 interface, including Photoshop's integration with Adobe Bridge, and manipulation tools used to straighten, crop, rotate, and resize images, including a new feature that allows
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Adobe Acrobat 9 Fundamentals

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Basic Presentation Skills Creating a Presentation

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Among the fears that people have about giving a presentation is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas
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Basic Presentation Skills Delivering a Presentation

Basic Presentation Skills: Delivering a Presentation
Excellence in presentation can be achieved when the standard of your delivery matches the quality of your content. You may have carefully planned and structured what you want to say, but if you deliver your message in a monotone while standing stiffly, you're probably not going to captivate the audience. Having diligently prepared for your
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Developing a Code of Ethical Conduct

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Become a better employee by understanding that honoring shared values and beliefs will gain you a reputation for being responsible, fair, honest, and respectful. These are essential qualities for both personal and professional success. Following a personal code of ethics is a good way to apply ethical principles and to ensure your reputation and integrity
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Introduction to Adobe Flash Professional CS5

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Adobe Flash Professional CS5 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites. Flash Professional CS5 includes an updated interface that is consistent with the
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ActionScript Multimedia in Flash CS5

ActionScript & Multimedia in Flash CS5 Adobe
ActionScript, a scripting language used to manipulate Flash movies, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies an interactive edge. This
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Creating Navigation Publishing Movies in Flash CS5

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Creating intuitive and easy-to-use web site navigation is key to good web design. Using Flash Professional CS5, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its
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Overcoming Challenges When Managing Experts

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Getting the most out of your experts can sometimes be difficult. They might display characteristics that on the surface seem unmanageable. You have to carefully plan how you interact with such challenging experts if you want them to help you in a productive way. This course explores ways you can promote harmonious working relationships with your
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American Work Culture Values

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Most American workplaces appear similar in some ways, particularly from the perspective of people from outside the United States. When you understand the values underlying the American workplace, you'll know better what to expect. And this, in turn, may help you develop positive approaches to the cultural differences you encounter. Adjusting to a new work
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Key Aspects of the American Work Environment

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Relocating abroad to the United States can be a rewarding and exciting experience. However, going into an unfamiliar workplace environment can also raise a myriad of questions. Do I relate to my coworkers in a particular way now that I'm in a different culture? Do I manage my career in the same way as I would in my own country? Who do I turn to
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Communicating Successfully in the American Workplace

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When you start working in an American workplace, you may be surprised by some of the differences in the communication style there, compared to your own. Culture influences how people send and interpret messages. To work effectively with people from another culture, it is beneficial to understand their communication style. This course
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Adobe Dreamweaver CS5 provides web developers with a variety of tools that allow them to reuse existing content and assets when developing web sites. This course explains these features, including templates, the site library, and the implementation of frames and framesets.
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Cisco Switch 1 0 Implementing VLANs in Campus Networks

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When a network architect hands off a design to you, you must be able to create an implementation plan based on your knowledge of VLANs. As a Cisco administrator, it is important that you understand the purpose of VLANs and how
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Viewing Navigating Data with ADO NET 4 DataSets Using C 2010

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Successfully executing a project is like mastering an art form of making things happen as planned. Microsoft Office Project Server 2007 can help project managers do that. This course explains how the execution of the project plan
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Cummunicating During Difficult Times

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Communication is never more important than when a business is experiencing difficult times. When a company is affected by a struggling economy or other pressures, hard decisions have to be made, and employees need to be on board with these decisions. Different levels of leadership bear specific responsibilities at such times. These responsibilities
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Managing Resources During Difficult Times

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Companies facing tough times such as economic hardship or even extreme growth need to take action. In particular, they need to mind their costs, including their staff-related costs. It's important to communicate with employees about changes in costs and potential reductions in staff as soon as possible to maintain their commitment to the company.
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Managing Attitudes During Difficult Times

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Employees may experience fear, anxiety, and frustration when their company is going through difficult times. If employees' attitudes suffer, so too does their performance. You must take steps to keep employees engaged, enthusiastic, and motivated when a company is facing challenges. By learning how to manage employee attitudes that often surface in
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From Online Training Directory
Intermediate XML: Creating a DTD


Read and write a Document Type Definition, modeling the structure for all your XML documents. This is a self-paced course, where you walk through the materials, and compare your answers with those in the back of my book.
Learn to plan, write, and analyze the basic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents.
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Intermediate XML: Creating a DTD
Computing Fundamentals - IC3 Training Solution



Covers one of three tested areas of IC3 (Internet and Computing Core Certification) - Computing Fundamentals.
This covers the skills outlined in the Computer Fundamentals portion of the IC3 certification examination.
It teaches the student to recognize different computer types, common hardware components, and basic types and needs of software.
It also explains how software and hardware
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IC3 Training Solution Bundle



Covers all three tested areas of the IC3 (Internet and Computing Core Certification) - Key Applications, Living On-Line and Computing Fundamentals.
This covers the skills outlined in all three sections of the IC3 Certification Exam. The Computer Fundamentals section explains different computer types, common hardware components, and basic types and needs of software, as well as how software and
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Access 2000 Proficient



This comprehensive course teaches students both the basic and more advanced elements that compose an Access database. The course will teach skills such as database creation; creation and use of tables, forms, filters and sorts, queries, and reports; as well as some techniques designed to make data entry in Access databases faster, easier, and less error-prone.
This comprehensive course teaches
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Financial Basics for Non-financial Managers



...are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and methods to give you a complete picture of your financial position. IMPORTANT NOTE: INTERNET EXPLORER
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A Day 4 - Chapters 14-18



This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This fourth of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers the skills needed to work with Windows 2000, including the alerter service, the Recovery Console, communications, and file protection. This section also explains networks and
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Cisco CCNA Internetworking Technologies 1
This unit teaches networking technologies from host-based to global internetworking. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA)
This unit explains the evolution of networks from the traditional host-based architecture to the global internetworking architecture of today. The unit
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Cisco CCNA Monitoring and Security
...s the concept, purpose, and operation of the Access List. It explains two types of Access List, the Standard Access List and the Extended Access List, and the differences between them. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA)
This unit introduces the concept, purpose, and
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Job-Seekers Workshop: 10 steps to a new beginning
Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways
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Cisco CCNA WAN Protocols HDLC, PPP
...rious WAN services, such as Frame Relay, ISDN, and X.25.
It explains the connection parameters provided by a service provider in the assigning of a connection to a subscriber, defines the interfaces that enable communication between a subscriber and the service provider, explains the features and functions of the Point-to-Point Protocol (PPP), explains the function of each component in the
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Cisco CCNA Configuring Frame Relay and ISDN
... static mapping and mapping using LMI. In addition, the unit explains the features of LMI and the function of Inverse ARP in a Frame Relay network.
It will also examine the different topologies that you can use to implement Frame Relay. Disadvantages of the star topology and how you can overcome these disadvantages is discussed. The two types of sub-interfaces, point-to-point and multipoint
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Java 2 - Language & Semantics
Students will learn basic Java programming fundamentals, operators and expressions as well as, control statements and arrays.
In this unit, you will learn about the Java syntax and lexical issues.
It covers identifying the range and declaring the constants, literals, and variables of the three main categories of primitive data types.
You will learn to identify Java keywords and identifiers.
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Java 2 -- Classes & Inheritance
Students will learn about Classes & Objects, Inheritance and Polymorphism, Nested Classes and Creating Interfaces in the Java Programming Language
This unit introduces the concept of classes and objects, and discusses the procedure for declaring classes and creating objects.
You will learn to declare instance variables, methods, and local variables by using permitted modifiers such as public,
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Java 2 -- Handling Exceptions & Implementing Threads
...creation of threads, their classes and their use.
This unit explains the basics of exception handling by introducing the concept and highlighting the advantages of exception handlers in a program.
It draws a distinction between errors and exceptions. In this unit, you will learn about the keywords used in exception handling. In addition, you will also learn to deal with the various methods
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Java 2 -- java.lang Package
...e by explaining its classes, interfaces, and exceptions.
It explains the importance of the java.lang package in Java programming.
You will learn about the importance of the Object class, which is the super class for all Java classes. The unit also explains how the Class class encapsulates the run-time state of an object or interface.
It also defines how the ClassLoader class loads the
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Java 2 -- Building Graphical User Interfaces
...st unit will cover the features of the java.awt.package.
It explains the important methods and alignment constants of the Component class.
You will learn about the use and application of the Panel, Applet, Window, Canvas, Frame, and Dialog classes, which are a part of the java.awt package. In addition, the unit describes the methods of the Graphics class for painting and drawing on the client
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Java 2 -- Applets & Imaging
...ll as how to write the HTML code to run the applet. The unit explains the various User Interface components that can be added to the applets and the types of events these components perform. Finally, the unit explains the differences between an applet and an application, and the procedure for converting an application to an applet. The second unit explains the various attributes of the tag
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Java 2 -- File I/O
...n about the Filter stream and Piped stream classes. The unit explains the concept of filter streams in Java, and lists the various Filter classes and their functionality.
You will learn how to perform read and write operations using the Filter stream classes. This unit also explains the significance of the PipedInputStream and PipedOutputStream classes. The third unit will introduce you to the
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Java 2 -- Advanced Java
...nctions as you program in the Java language.
The first unit explains the process of garbage collection.
It describes the gc( ) and finalize( ) methods in Java and the code used to make objects eligible for garbage collection.
You will learn to write code that makes effective use of the finalization mechanism. The unit also explains the different techniques that are used for detecting garbage
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Java 2 -- Enterprise Java
... overview of the JFC package and the Swing architecture.
It explains the features of the Swing class and the Swing components.
You will learn to differentiate between Swing and AWT components, and convert AWT-based programs to Swing programs. This unit lists the functionalities provided by the JComponent class, and explains the different methods of the JComponent class. The second unit
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Java 2 -- Advanced java.lang & java.util Packages
This course contains 3 units: Accessing Resources at Run Time, The Reflection Package, The jar Utility. Each unit covers detail the elements of Java necessary to implement these features and functions as you program in the Java language.
The first unit describes the important methods in the System class, such as arrayCopy( ), exit( ), gc( ), getProperty( ), load( ), setProperty( ), setIn( ),
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Java 2 -- Extending the GUI
...rst unit, you will learn to use fonts in a program. The unit explains the Font and FontMetrics classes and their methods.
You will learn to create menus and dialog boxes by using the methods provided in the Menu Class and Dialog class. The second unit explains the event handling mechanism in Java and lists the classes and interfaces of the java.awt.event package.
It explains the delegation
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Java 2 -- Networking
This course contains 3 units: Networking Basics, Programming Using Sockets, and Programming Using Datagrams. Each unit covers detail the elements of Java necessary to implement these features and functions as you program in the Java language.
In the first unit, you will learn about the client/server architecture that forms the core of networking concepts. The unit also explains frequently used
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Spanish Language: Bloodborne Pathogens (Pat genos Sangu neos)
This course provides an overview of OSHA standard on Bloodborne Pathogens. Course explains Bloodborne Pathogens, how you can get infected and how you can protect yourself at workplace. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Spanish Language: Bloodborne
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Spanish Language: Fall Protection (Protecci n contra las ca das)
This course written in Spanish provides an overview of OSHA requirements for Fall Protection. The course explains situations when Fall Protection should be used, correct Fall Protection equipment for a situation, and proper use and inspection of the equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on
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Cisco CCNA IPX Routing
This unit introduces IPX/SPX protocol suite, explains the protocols that constitute this suite, and maps the Novell IPX protocol suite to the OSI reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA)
This unit introduces IPX/SPX protocol suite, explains the protocols that
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Mastering Presentation Skills for the Workplace
Public speaking is a frightening task to many people, but it's also a crucial tool in career success. This course explains how proper preparation can help you deliver a more effective presentation, how to best structure message content to accomplish a presentation goal,provides tips and tools for improving your delivery skills for presentations, and shows you how to design a dynamic PowerPoint
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From 123-CBT Computer Based Training
Succession Planning Strategies
You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession
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Succession Planning Strategies
Managerial Decisions and Capital Budgeting
Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you
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Understanding Technical Professionals
As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new
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The Role of Critical Thinking in Organizations
In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay
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Deploying Vista using BDD 2007
Business Desktop Deployment (BDD) 2007 provides a flexible framework for deploying Windows Vista and Office 2007 in organizations of varying sizes. The BDD 2007 introduces the new Deployment Workbench, which enables administrators to build and manage multiple OS configurations, define network deployment points, inject drivers, attach language packs, and chain applications. This course demonstrates
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PageMaker 7
If you are looking for employment within corporate desktop publishing departments, learning Adobe PageMaker is a must Adobe PageMaker 7.0 is a high-end professional publishing program, and is heavily used in many corporate production environments, as well as some studios and magazines. Virtual Training Company's tutorial will have you using this page layout application with ease in no time. Brian
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Contracts in Commercial Transactions
Contracts permeate business, whether it is a sale to a customer, the hiring of a new employee, the acquisition of a new company, or countless other formal and informal business practices. This course introduces the laws, which determine whether such agreements are legally binding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different
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American Business Formations in the 21st Century
As a manager for your organization, you likely conduct business with numerous companies from different industries and of varying sizes and complexity. And just as you interact with individuals differently based upon their personalities and positions, so too, you conduct business with other companies based upon their different formations. In American business, there are four primary formations:
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The Mechanics of Communicating Effectively
Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this
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Cross-selling in a Customer Service Call
If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient
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The Contact Center and the Technical Support Agent
In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as
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Technical Support Essentials
These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to
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Assessing Customer Behavior
In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in
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Brand Management Developing a Brand Strategy

Brand Management: Developing a Brand Strategy gives you information on building, defending, and developing brand equity as well as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally, the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this
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Consulting Skills Building Consulting Relationships

Consulting Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine
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Consulting Skills The Consulting Process

Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing
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Consulting Skills Serving as an Internal Consultant

Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants.
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Business Intelligence

Course Overview
This course builds on a series of closely related concepts. It provides you with an introduction to the basic and more advanced concepts of business intelligence and discusses the architectures of possible solutions. The content of the course is divided into two main sections. The first section takes a closer look at general principles and explains why business intelligence is
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Oracle8i Network Administration Net8 Architecture Strategy

Course Overview This is the first in a two-part series based on Oracle8i Network Administration. This series introduces participants to the trends and problems associated with business networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between
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Oracle8i Network Administration Net8 Additional Config Troubleshooting

Course Overview This is the second in a two-part series based on Oracle8i Network Administration. This series introduces participants to the trends and problems associated with business networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between
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Building Scalable Cisco Internetworks Part 4

This is the last course of a four-part series that prepares learners for the Building Scalable Cisco Internetworks Exam (BSCI 642-801). This course teaches the Border Gateway Protocol (BGP) and about manipulating routing updates. With multiple connections, the Border Gateway Protocol (BGP) is an alternative to using default routes to control path selections. Configuring and troubleshooting BGP can
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Exchange 2000 Infrastructure Design--Part 3

Course Overview This course deals with the coexistence and migration of Exchange 2000 server. The course explains the process of upgrading to Microsoft Exchange 2000 Server, and discusses strategies that allow earlier versions of Exchange to coexist with Exchange 2000 Server. The course also examines how organizations can migrate to Exchange while coexisting with another mail system. It provides
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Oracle PL SQL Database Programming

Course Overview This course is the third in a series of three titles, and discusses the features of stored subprograms and packages. This course explains how to create and execute stored procedures and functions as well as how to create stored packages. This course also discusses built-in server-side packages and their use in debugging stored subprograms. This course covers how to manage stored
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Intro to Object-Oriented Programming with Java

...nted Programming (OOP) and OOP features specific to Java. It explains the concept and use of classes, objects, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding.
Learn To:
Identify advantages of
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Intro to Object-Oriented Programming with Java

...nted Programming (OOP) and OOP features specific to Java. It explains the concept and use of classes, objects, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding.
Learn To:
Identify advantages of
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Advanced OOP Java Concepts

...nced Object-Oriented Programming (OOP) and Java concepts. It explains the concepts and use of abstract classes, interfaces, and nested classes. The course also covers creation, initialization, garbage collection, and finalization of objects in Java.
Learn To:
Identify key concepts related to class initialization.
Identify key concepts related to constructors.
Identify
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Advanced OOP Java Concepts

...nced Object-Oriented Programming (OOP) and Java concepts. It explains the concepts and use of abstract classes, interfaces, and nested classes. The course also covers creation, initialization, garbage collection, and finalization of objects in Java.
Learn To:
Identify key concepts related to class initialization.
Identify key concepts related to constructors.
Identify
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Oracle9i SQL DML and DDL

The Oracle SQL DML and DDL course is the third in a three-part series covering the Data Manipulation and Data Definition language statements supported by Oracle9i. This course introduces the participants to various objects in a database. The participants learn to create, update, and delete the database objects. The participants also learn to add rows, update, and delete existing rows from a table.
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Oracle9i Database Admin Manage an Instance

Course Overview The Oracle9i Database Administration: Manage An Instance course is the first in a five-part series covering the database administration strategies and procedures provided in Oracle9i. This course introduces the participants to the concepts and procedures associated with Oracle architectural components. The participants learn the various tasks of a database administrator that are
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Career Development Developing a Career Strategy

Career Development: Developing a Career Strategy offers the student an overview of how to define career aspirations, develop career goals, and create effective career strategies. The program covers in detail how to identify personal preferences, develop skills to help career advancement, and explore career options. It also describes the stages of career development and explains guidelines for
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Directory Technologies Part 3 Active Directory Integrating Technologies

...how to manage and troubleshoot Active Directory. Finally, it explains Active Directory through the FDS model, and how to integrate disparate directories. Learn To Understand the roles and features of Windows 2000 servers. Identify the features and benefits of Active Directory and configuring Active Directory. Identify the tasks that are performed for managing
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SAP R 3 PP Production Planning SOP

The Computer Based Training (CBT) SAP R/3 PP: Production Planning and SOP describes the production planning process and explains how it works. The learner is introduced to the various planning levels in the R/3 System as well as learning how to plan in the Sales and Operation Planning and Material Requirement Planning levels. Furthermore, the trainer will be shown the functions of standard SOP and
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SAP R 3 PP Program Planning MP MRP

The Computer Based Training (CBT) SAP R/3 PP: Production Planning MP and MRP describes the production planning process and explains how it works. Upon completing this course, the trainee will be able to describe the various planning strategies and their applicability in different types of industries and identify the integration points with Materials Management, Sales & Distribution, Financial
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mySAP com Workplace Overview

mySAP.com Workplace Overview introduces the student to mySAP.com and the explains the role of the Workplace. It also shows the administrative system, which ensures that the Workplace functions are made available to the user. The Workplace unit takes a closer look at the Workplace concept, paying particular attention to roles, MiniApps, Customizing, and integrating component systems in the
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SAP Web Application Server Development

The course Web Application Server Development provides an overview of the architecture of the SAP Web AS and explains the differences between the SAP Web Application Server and the SAP Internet Transaction Server (ITS). Furthermore, the user will be introduced to the concept on which the programming model of the Web Application Server is based. Learn To: o SAP WebAS: Architecture. o
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ABAP Objects 6 10 Overview

The course ABAP Objects 6.10 Overview describes the programming concepts used in SAP. It also explains a number of basic object-oriented concepts, and provides a brief introduction to the conceptual phase of ABAP Object program systems. The course also provides a detailed description of the object-oriented programming concept. It also discusses the special features of the object-oriented concept
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mySAP EBP 3 0 Overview Self Service Desktop Buying

The course mySAP EBP 3.0 Overview and Desktop Buying will introduce the trainee to Supplier Relationship Management, and introduce him to the most important features of mySAP EBP 3.0, Enterprise Buyer Professional to purchase goods and services directly from his desk. The course will commence by providing an overview of the possible procurement structure of a company, continuing right through the
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Creativity Innovation Increasing Personal Creativity

Creativity and Innovation: Increasing Personal Creativity offers the student information required to mentally and physically prepare for creativity; incorporate innocence, intuition, and adventure into creative thinking; and use creativity to generate ideas and solve problems. The program describes exercises that can be used to prepare the mind and body for creative thinking and explains the most
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SAP R 3 4 6 CO Cost Center Acct Periodical Allocation Reports

The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your
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Creativity Innovation Fostering a Ceative Environment

Creativity and Innovation: Fostering a Creative Environment offers the student information required to recruit and retain creative individuals, perform a creativity audit, and to communicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract
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Visual Basic NET-Windows Development Curriculum

The Microsoft Visual Basic .NET-Windows Development Curriculum introduces students to Microsoft.NET Framework Windows Forms and controls.It describes the various options for building your own controls and explains how to expand the functionality of existing controls. The student is taught how to use .NET and COM components of the Windows Forms application, and how to use the Reporting and Printing
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Visual Basic NET-Windows Development Part 1

...t to Microsoft .NET Framework Windows Forms and controls. It explains how to create and populate base forms and inherited forms by using Microsoft Visual Studio .NET. It also covers organizing controls on a form and creating Multiple Document Interfaces (MDI). Further more it explains how to code for event procedures associated with different controls. The course covers how to use some of the
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Visual Basic NET-Windows Development Part 2

...ribes the various options for building your own controls. It explains how to extend the functionality of existing Windows Forms control, combine multiple existing controls into a composite control, and build a new custom control. It also covers how to add design-time attributes and licensing support to a control. Learn To: o To identify features of extended controls. o To sequence the
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Visual Basic NET-Windows Development Part 3

The Interoperating and Migrating COM Objects section in this course explains how to use .NET and COM components in your Windows Forms application. You will also learn how to call Win32 APIs in your Windows Forms application. The section also covers upgrading Visual Basis 6.0 applications to Visual Basic .NET using the Upgrade Wizard. The Asynchronous Programming section explains how to use the
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Visual Basic NET-Windows Development Part 4

The Reporting and Printing in Windows Forms Applications section in this course explains how to create reports in a Windows Forms application by using Crystal Reports. The msection also covers how to implement printing in a Windows Forms application. The Enhancing the Usability of Applications section explains how to use the accessibility, Help, and localization features available in the .NET
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Visual Basic NET-Windows Development Part 5

The Debugging and Deploying Windows Forms Applications sections in this course explains assemblies and the use of strong-named assemblies and the Global Assembly Cache (GAC) in the .NET Framework. It also covers how to configure and deploy your Windows Forms applications. The Securing Windows Forms Applications section explains how to use the security features in the .NET Framework in Windows
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Emotional Intelligence Emotional Intelligence for Executives

Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions, explains the use of Emotional Intelligence from a leadership perspective, and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and
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Cross Cultural Business Comm Devel Cross Cultural Comm Skills

Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills offers students the information they need to build cross-cultural relationships. The program identifies cross-cultural barriers and explains the process for avoiding these barriers. In addition, information about employing and communicating through an interpreter is provided. Learn To Select the
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Listening Skills The Fundamentals of Listening

This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by
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Recruiting Retention Internet Recruiting

Recruiting and Retention: Internet Recruiting offers the student an overview of the benefits and uses of Internet recruiting. The program explains the process for preparing to use the Internet and covers steps for developing an Internet search strategy. Learn To List ways to identify whether Internet recruiting is right for your organization.
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